To expensive only had for like 2hours and half paid $69.00 plus bought gas the paid $30 for village jut like $115.00 within two hours
Carolyn MCustomer Reviews for U-Haul Moving & Storage of Tuscaloosa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr. Roger Weatherspoon and the new guy in training, Albert, were very helpful. I’ve never used this location until now but I think it’s worth the drive for the customer service they provided
Tonya JSubject: Formal Complaint and Request for Compensation Regarding U-Haul Rental Experience To Whom It May Concern, I am writing to formally express my dissatisfaction with my recent U-Haul rental experience and request appropriate compensation for the multiple service failures and additional expenses I incurred. I made my reservation one week prior to pickup and reconfirmed it the day before my scheduled rental. I drove approximately 15 hours from Michigan to Alabama on July 3rd so I could pick up my truck on July 4th and assist my daughter with moving from her University of Alabama apartment. I planned my entire schedule around a confirmed reservation. When I arrived for my 10:00 a.m. pickup, the truck was available, but the reserved tow dolly was not. I was advised that the scheduling department had made an error, despite my confirmed reservation. I was told to consider driving to locations as far away as Mississippi or New Orleans to find another dolly, which was not a reasonable solution. After several hours, U-Haul was able to locate a dolly at another nearby location, resulting in my 10:00 a.m. pickup becoming approximately a 1:00 p.m. pickup. This delay created a significant disruption. I had to travel to another location to retrieve the dolly, return to load my vehicle, and continue my move. The delay caused me to miss the scheduled unloading window near Scottsboro, Alabama. The person who had agreed to help me unload was no longer available due to prior holiday commitments, forcing me to hire a local individual and pay an additional $100 out of pocket to complete the move. The issues continued at return. Due to another scheduling error, I was instructed to return the truck and trailer to two different locations in Brownsboro. I had to contact customer service to resolve the incorrect return instructions and avoid additional complications. Finally, after returning the truck completely emptied, I was charged a $25 cleaning fee because of two empty plastic Gatorade bottles left in the truck cabin. Given the condition of the returned vehicle and the circumstances surrounding this rental, this charge was unreasonable. While I received a $50 adjustment through U-Haul’s automated process, it does not adequately address the overall inconvenience, service failures, and additional costs caused by errors in the reservation and return process. I am requesting a full review of this transaction and appropriate compensation, including reimbursement of the $100 unloading expense and removal of the $25 cleaning fee, along with consideration for the significant disruption and inconvenience caused by U-Haul’s failures in managing my confirmed reservation. I selected U-Haul with the expectation that a confirmed reservation would be accurately fulfilled and professionally managed. Unfortunately, this experience did not meet that standard. I would appreciate a prompt review and resolution that fairly reflects the circumstances of this rental. Sincerely,
Brad LBest experience ever and I've used Uhaul more times than I can count. The staff went above and beyond--even loaning me a trailer hitch pin. Thank you so much!
Sarah CThis location was awesome. Very easy to work with.
Ethan BGreat customer service, and very easy pick up and return access.
DEWAYNE VI dont remember the mans name that helped me but he was very nice and helpful. He greeted me pleasantly when i came thru the door and made a pleasant experience. Hope you guys reward his awesome attitude
Sherry MYou can't improve on nothin! Everyone was awesome. I've had several contacts on the phone and on the ground. Everyone was awesome and made my life so much easier. I haven't had time to go back through the survey options for each one but I will. Please look up my help on my account and give them raises .
Matthew WI would like to give Ms. Carter a great bit shout out, she was wonderful. She assisted me with my needs; I truly appreciate her time and efforts. Not only knowledgeable regarding her product she also assisted me with the online app. Ms. Carter not only is a credit but also an asset. U Haul, she's a professional chess piece for you company. Number (1) in customer service. I will be a return customer for sure.
RONALD JIt was so easy and staff members were polite and helpful.
Connie RLakhesia was incredibly helpful. She went above and beyond to help us get in contact with traffic control to change our drop off location to this Cottondale location.
Jon LTruck was old and clunky. Initial station did not have rental available at first and was told that there is nothing in Tuscaloosa. Will not use U-Haul again and then as also charged for extra miles even though the station was further away than planned.
Liam SWonderful experience with the kind lady at the desk!
ADRIA LGreat customer service again. Very happy about my experience
Shamekia MThe air conditioning system blew hot air and the interior was dusty
phillip wNothing, Everything was great today! Excellent service, friendly, knowledgeable staff! I will use this location from now on. I’ve had some really bad experiences with U-Haul in the past but today was perfect! Thank you!😊
WALTER MVery kind & polite, though he was only one there a people piling in at 9 am!
Marianne WMy experience went well overall. The cashier was pleasant and took her time. The only negative thing is was only 1 person working so I stood in line for over 10 minutes. Other than that, I was happy with the service I received.
Lakisha TEverything was great, thank you!
Cynthia. SI was not advised in advance about the mileage limit on my reservation when booking online. The additional fee was only a couple dollars but it felt deceptive nevertheless.
Jonathan ERoger is friendly, helpful and does a good job.
Scott LThis is a new location and it is First Class.
LOYD WWilliam @ U-Haul in Cottondale Alabama was amazing. Such a friendly man and such a huge help. Was always willing to help me every time I came by. A+ worker! He is the best. I hope his boss sees this and knows how well of a worker and person he is.
Walker L | Overall ExperienceOverall great experience however not sure of a misc. $16 charge upon return! I did return it with clean windshield and full-o-gas;-)
Timothy DVery Clean and Professional. Hooked trailer up and explained the hitch/chain assembly.
Jason CIt took forever in line because of the worker kept trying sell the customer a storage unit they didn't want and boxes they didn't want repeatedly. The woman who checked us in did 3 customers before he got through 1.
Hudson EBeautiful facility, everyone was helpful - even the employee who was only on her second day! Very friendly staff and easy process. Loved how much space there was to navigate and pick up and pull the trailer.
D. SThis NEW location will change the experience for U of A students/parents moving forward. No more frustrating rentals on Skyland Blvd.
Richard BThe location I had to pick up was great- however the overall experience was terrible. I reserved a 10 ft truck in November, only to be told a few days before pick up in May that my option was a 15ft truck, 20 minutes away or a 10ft truck about 45 minutes away. I was offered no compensation and when I returned on monday I was charged an additional day, even though i booked it from Thursday-Monday- terrible service experience, it cost me more in fuel and I did not have enough stuff to fill the 15ft truck so it was all over the place in the back
DJ PThe best serve I had from U-Haul in a long time
Jerry Pvery professional, got me out of there fast
JAMES MReserving my rental through the U-Haul app was easy. Completed my truck pickup with Roger, he very professional and efficient. Roll Tide!!
William FThis is now my official go to if I ever need u-haul in the future! HUGE inventory and lots of space to maneuver!
Bruce SThe Manager Roger explained the price lock, month to month without a contract & free first month after giving me a tour of the cleanest, most organized facility that I have ever been in. Kudos to his team for making the move from my daughter’s dorm seamless.
KAREN D | First ImpressionsVery nice facility! The staff was very helpful and professional especially the general manager
Deb F | Online Move InThe Manager Roger & his staff provided excellent service. The facility was so clean & organized & not only rented moving vehicles, equipment but offered storage units. One stop shop & it made moving my daughter out of her dorm a seamless process. I highly recommend this facility. Kudos to Roger & his staff.
Karen DVery friendly and helpful
Thomas CNothing, I walked in the young lady said good morning! I told her I had a reservation. I have her my name. I was out in less than 15 minutes. I returned the equipment after hours. My final bill was correct. Great service and by the way. I love the new building.
THELMA WIt was a wonderful experience from beginning to end!
Rebecca CHire people that know what the hell they are doing
Howard TThe staff were very professional, but rhe General Manger Mr. ROGER was absolutely great. Great customer service!!!!!
Connie L | First ImpressionsMake sure equipment is well kept up
Derick WService was great. There was a small issue on my account, but customer service and local management handle the issue professionally and quickly. I will tell my business partners above your service for there vending needs. LaDonna Brown
ALANNA DThe box came the day I wanted after the carrier they use added. I had set up a date ahead of time but the transit from out of state caused a delay. I didn't realize my shipment was occurring with the timing of college spring break. I had paid as a way of getting my late sister's items to my home . overall , good experience but I had called back to ask about delivery setup and the rep I talked to was rude. I am sure she was stressed out from the spring break, but I had a delay of mine leaving the out of state due to no carrier to transport, and I was extremely upset because my sister's items. I had preset up my dates and the delay sent me over, then the rep being stressed made it worse. the carrier that brought the box and did pickup was great. They provided a ton of pads. the person packing didn't use them which wasn't uhaul's fault. The rep at the pensacola origin was fabulous. No matter how bad it was or how often I had to call he never lost his composure.
Pamela aGoogle Maps couldn't find them EASILY - but since it's a brand new location, that's understandable. And part of the confusion might have been "operator error"
Anne BMaybe better vehicle inspection the fuse was melted the blower was out and AC was down to.
RONNIE RFriendly. Clean.
THOMAS WDid not have van I reserved and was unwilling to help me find one. gave me wrong information on securing boxes to van. Got confused several times on information I had just relayed to him.
SCOTT ASubpar experience this time around
BRITTANY MEverything rating was a 10/10.
BARBARA DNA
JAMES JWhen we got our van, the gas tank was not full even though the expectation was that the gas would be full. When we returned the van and notified the associate, he got an attitude because we informed him we did not fill up the tank. And questioned how we knew how much gas we used when we filled it up. My husband took pictures of the gas level as soon as we got into the van and filled it up just past half a tank. The fact that they expected us to fill it back up after receiving it under half was ridiculous.
JEFFREY NCouldn’t have been better
JOHNNIE SThe black lady with the blond hair that works there. ABSOLUTELY PHENOMINAL!!! She has a great attitude, very helpful, and always seems like shes happy to be at work. A people person who's very sociable and friendly. She was there when I picked my trailer up, AND when I dropped it off. And both times, she was a joy to be around. I wish I would have gotten her name to make sure I got the right person. But she is definitely great for business and yall need to give her a raise and take care of that specific employee because I guarantee you WILL NOT find another one like her!.
JUSTIN SVery helpful associates. Lakeisha was very kind. Very clean and organized facility.
MICHAEL WAlll the employees did really well and professional
MERLIN SExcellent service. Easy to reserve equipment online. Pickup and drop off only took a few minutes. By far the best service I've every received at a U-Haul rental location. Great price as well! Friendly and helpful staff! A+
DARRELL AExcellent service, great manager. Will definitely use this location again!
Robin LGreat staff, convenient secure and clean
Angela A | Overall ExperienceThe manager Rodger bent over backwards to help me and accommodate me as far as making sure the storage unit would hold everything I owned. He made sure that I understood and knew about all the availability hours access hours how to use the code and he even met me at the entrance of the storage unit when I came in to greet me and to see if I understood how to use the keypads and also to make sure that I understood And knew everything that I needed to know. He even gave me his cell phone number and told me if I had any questions or problems. Don’t hesitate to call that is the kind of people I like doing business with thank you to the staff at Uhaul moving and storage Cottondale
JANET P | First Impressions