Customer Reviews for U-Haul Moving & Storage of Tustin

11,560 reviews

1431 El Camino Real   Tustin, CA 92780
(On El Camino Real and Red Hill right next to Shell station -LIMITED PARKING, North of 5 fwy)

(714) 731-1901

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(714) 731-1901

1431 El Camino Real
Tustin, CA 92780
(On El Camino Real and Red Hill right next to Shell station -LIMITED PARKING, North of 5 fwy)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dana O 
Rating:
5.0

Customer did not leave a comment.

Rebecca E 
Rating:
5.0

Customer did not leave a comment.

Praveen K 
Rating:
5.0

Very professional and the service was outstanding! Highly recommend and will be back!!! Super easy and convenient!

davie l 
Rating:
4.0

Customer did not leave a comment.

Nicholas S  |  Overall Experience 
Rating:
5.0

Trucks are never as clean as I would like inside, center console on both trucks I rented over the last week had some kind of sticky stuff on them ( like someone spilled a drink )

John B 
Rating:
5.0

Customer did not leave a comment.

PETER R 
Rating:
2.0

Customer did not leave a comment.

Viaul A 
Rating:
5.0

Customer did not leave a comment.

Dmitriy M 
Rating:
5.0

Customer did not leave a comment.

BEATRIZ G 
Rating:
5.0

Customer did not leave a comment.

Dennis L 
Rating:
3.0

Customer did not leave a comment.

Theophil O 
Rating:
5.0

Application is slow and terribly built. Had a horrible drop off experience due to so many issues with the app. The app froze on the very last step, not giving me a confirmation for drop off. When I opened the app again, I couldn’t find my order. Now I’m unsure of the process was completed fully or not. The application needs some serious work.

Gilbert G 
Rating:
5.0

The inside of the van could have been a little cleaner. And, the previous renter's paperwork was in the dashboard cubby, so it was missed in the cleaning process. The vehicle itself ran great, easy to drive, and plenty of room!

Jennifer W 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
1.0

Both of the attendants trying to check me in were having connectivity issues with the system. Neither one was able to answer questions about the specifics or details of the rental contract and I was advised to call the 800 number if I had questions or complaints. I was concerned about the mileage allowed to me in the contract because my pick-up location had been changed to a spot an additional 20 miles away with no allowance given. I was also informed, that although I was bringing the truck back with more fuel than I had pick it up with, "I had been given a discount with the expectation of bring it back with 1/4 tank of gas" and because it showed a tick under 1/4 tank I should be charged almost $20. SO, I BRING IT BACK WITH MORE GAS THAN I STARTED WITH AND I STILL GET CHARGED FOR IT? In the end he agreed to mark it at 1/4 tank because I had the problem with the pick-up location change and assured me that I was under my mileage. Thankfully I took picks of the mileage and gas when I picked it up and dropped it off or I would have been at the mercy of whomever checked me in. I was able to check the mileage allotment after the fact and I drove 260 and was allowed 263.

Ron W 
Rating:
5.0

Customer did not leave a comment.

Robert E 
Rating:
5.0

Customer did not leave a comment.

Marla B 
Rating:
5.0

Customer did not leave a comment.

Edith J 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

martin k 
Rating:
4.0

Customer did not leave a comment.

Chris M 
Rating:
5.0

Customer did not leave a comment.

DAVID S  |  First Impressions 
Rating:
3.0

The truck cab was dirty. The cup holders had an oily film/residue in them. It did not appear the truck had been used in awhile. I learned the pad bundles are not new and are not cleaned between each use, therefor I didn't request any. The store was clean. The bathroom had brooms and more in it, better suited for a storage area.

LISA R 
Rating:
4.0

Customer did not leave a comment.

Richard F 
Rating:
1.0

Make sure the trucks are kept up to date with their maintenance so they don’t break down on customers.

Frank V 
Rating:
1.0

I used 10 miles for July 04, 2024, but the Uhaul charges me 15 miles, What is going on with un honest charges, I am not happy at all. I dealt with Uhaul since 1981. Please fix this problem, thanks

Hardjo L 
Rating:
1.0

Customer did not leave a comment.

Aidan E 
Rating:
5.0

Carla, Edgar and their entire team were so helpful. They helped us figure out what truck was the best for us what schedule worked for us and we’re very patient with all of our questions. The van itself was clean spacious and Ben had Bluetooth to connect to our nav and music. Got blankets dolllies boxes and gloves all in one place! Even refilling gas right next door was easy. Can’t beat it for convenience and professionalism.

Jacqueline O 
Rating:
5.0

Everyone working that day were truly helpful and the whole process was a breeze. Will definitely recommend and use U-Haul again based on their excellent customer service. Thank you!

Reza S 
Rating:
4.0

Customer did not leave a comment.

John B 
Rating:
5.0

Great service

Wilfredo J 
Rating:
2.0

Customer did not leave a comment.

Rebekah L 
Rating:
5.0

Customer did not leave a comment.

Noah C 
Rating:
1.0

There is a Lady with Braces at this Camino Real Tustin Ranch location who is extremely rude, very unaccommodating and somewhat lazy. Can somebody please remind here that she works for a customer service oriented environment

Alexander E 
Rating:
5.0

Customer did not leave a comment.

Ebrahim D 
Rating:
5.0

All good.

CURTIS R 
Rating:
3.0

Understaffed; could never reach them by phone and waited a while inside the store (along with other 2 customers) for a staff member to come into the office during our visit to pick up the truck. The truck was dirty, dusty inside and floor mats sticky like it hadn’t been washed in a while Location is convenient but other than that it was not a great experience overall.

Kenneth E 
Rating:
5.0

Customer did not leave a comment.

LEANDER W 
Rating:
5.0

Customer did not leave a comment.

Esteban A 
Rating:
5.0

Thank you for the extra days. Really helped in the unloading process.

lena c 
Rating:
5.0

Customer did not leave a comment.

YOUNING T 
Rating:
5.0

Customer did not leave a comment.

Meng C 
Rating:
3.0

Took about 15 minutes to be checked in at the desk, easy after that. Drop off was difficult because it was after hours and either the U-Haul app is very glitchy or the cell service at this location is not strong enough to support the app. As such, I was not able to complete my return until the next day when employees arrived at the location which was a bit annoying.

Troy W 
Rating:
2.0

Receptionist could not find my reservation so I had to show her my confirmation email; although I reserved online she repeatedly went though the questions as if I had not previously answered them; I felt that my time was not valued. The. Location is close to where I live but because of the process picking up my vehicle I'll never use this location again

Susan H 
Rating:
5.0

Customer did not leave a comment.

Jonathan K 
Rating:
5.0

Friendly, efficient staff.

Anna R 
Rating:
5.0

Customer did not leave a comment.

Maria P 
Rating:
5.0

Everything went smooth as normal, I am very happy with this location and UHAUL

Brian B 
Rating:
4.0

Customer did not leave a comment.

Tara O 
Rating:
5.0

Unfortunately the truck was awesome but somebody smoked in there before. So it smelled like cigarettes. It's unfortunate because it only had less than 600 mi on the truck before I rented it. You really should nail that customer that smoked in there. Or air out the truck. Otherwise the front desk was amazing and to be able to get a reservation so quickly was so wonderful. I will definitely use this U-Haul all the time.

Mary S 
Rating:
5.0

We have used this location on a few occasions and it's the best. The staff is always helpful and quick to service us.

LISA C 
Rating:
5.0

Customer did not leave a comment.

michael r 
Rating:
5.0

Customer did not leave a comment.

Matthew H 
Rating:
5.0

Customer did not leave a comment.

Billy T 
Rating:
1.0

I rented a 10’ truck with a dolly, I was in a rush, the guy helping to his coworkers and my time running already, when I got at home, the dolly wasn’t in the truck, I called and the only like oh I’m sorry, so you want to remove it? But I reallly needed the dolly, I drove back to the U-Haul location spending time, gas and miles, and that was not my fault, in the receipt I’m paying for those extra miles and I was really expecting at least don’t pay for the dolly, but I’m paying everything, really bad experience, I won’t back to that location if some day I need for U-Haul services.

Omar S 
Rating:
4.0

Check in took over an hour- you should automatically extend rental time when that happens- and please come up with a system for those who pre checked in on line to check in electronically and quickly. Also- what is with sneaking in a cleaning fee? The truck was just as clean when we returned as when we picked up. The people in the store were trying their best, and customer service was great (Stefan) when we had to call about the time being extended due to your delay. Overall, would use again, but more painful than needed to be :)

Stephen K 
Rating:
4.0

Truck just drove a little rough but all good

TIM M 
Rating:
3.0

U-Haul Moving & Storage of Tustin: I just picked up the replacement truck here. The front desk staff were cordial. No more no less. I drop off at Starlight & Gift Store. Another independent uhaul operator in Reseda, Ca. It is a boutique store which supplement their business extra income. At least this drop off location has a live person you can deal with. Trucks are park on the back of the establishment. Not a safe place at night. in my opinion. You have to go thru the laundry mart next door to get to the uhaul drop off agent.

Joshuabel P 
Rating:
5.0

Customer did not leave a comment.

ILDEFONSO Z 
Rating:
3.0

The customer service lady wasn't good

Blanca C 
Rating:
5.0

Top notch service by the lady and gentleman that helped me out. Professional and efficient service. We will continue to use this location for all trailer and truck rental needs.

Alex L 
Rating:
5.0

The manager was very nice and made my move in very easy

Nanabaah P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sean R 
Rating:
5.0

Customer did not leave a comment.

Emilio F 
Rating:
5.0

Joselyn very helpful

John C  |  First Impressions 
Rating:
4.0

Check in was fast, even though it was a little busy in the morning and check out was even faster.

David L 
Rating:
4.0

The exit out to Red Hill has many potholes. It’s not a good experience to drive the equipment through that in the first 30 seconds.

Don F 
Rating:
5.0

Customer did not leave a comment.

Jordan F 
Rating:
1.0

Truck maintenance is not great. Driver side door didn't close securely, and the truck burned oil so badly that I had to get emergency assistance and add 5 quarts of oil.

LINDA F 
Rating:
4.0

Customer did not leave a comment.

Anthony R 
Rating:
5.0

Employees are always cool and helpful at this location.

James S 
Rating:
5.0

Car wasn't cleaned or washed but otherwise staff were great for pick up and drop off, very seamless experience. No surprises when dropping off either. Everything was great. If they could have the cars washed it would be great.

Godarz F 
Rating:
5.0

Customer did not leave a comment.

Alexander E 
Rating:
5.0

Great location. Helpful owner

Ann L 
Rating:
5.0

Within 10 min I had the keys to the truck and was out. Return was even faster and took less than a minute. Fantastic service.

Pooneh E 
Rating:
4.0

Representative should familiarize the customer with the vehicle’s instrument panel & gas tank & how to use vehicle mirrors to avoid hazards.

Alisa C 
Rating:
5.0

Customer did not leave a comment.

Mark L 
Rating:
4.0

The cargo van AC was not working, and just blowing hot air even though it only had 3,000 miles on it. Not sure how such a new vehicle could have this problem. At least I got a discount after asking for it.

Joshua Y 
Rating:
1.0

i got charged for the fuel. i was told to return it w the fuel between 1/8-1/4 which i did. please contact me

kelly m 
Rating:
1.0

The employees are very indifferent and help with nothing. You have to ask questions for everything, and they forcefully answer your questions unwillingly.

ARTHUR O 
Rating:
3.0

Customer did not leave a comment.

Ron M 
Rating:
5.0

They took really good care of me & went out of their way to make sure I was satisfied, kudos to the manager 🙏🏻

Jonathan M 
Rating:
5.0

Edgar his crew to a great job at keeping everything flowing real well vans are always cleaned. Your greeted very well. If you have to go rent this is a place to go or for any of your moving needs.

HECTOR S 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Workers were nice, no surprise fee’s or anything and price was very fair

Thanh N 
Rating:
5.0

Customer did not leave a comment.

Christopher C 
Rating:
5.0

Customer did not leave a comment.

Srinivas R 
Rating:
5.0

Customer did not leave a comment.

JOSEPHPATRICKMER V 
Rating:
5.0

Customer did not leave a comment.

Doron R 
Rating:
5.0

No se puede corregir nada el servicio es perfecto.

Griselda R 
Rating:
5.0

Customer did not leave a comment.

Edward H 
Rating:
5.0

Quick, good communication. The keys and truck were waiting for me once I showed my credentials.

MARK S 
Rating:
5.0

Customer did not leave a comment.

Terry B 
Rating:
5.0

Customer did not leave a comment.

Jalal A 
Rating:
5.0

Customer did not leave a comment.

Jef M 
Rating:
5.0

Customer did not leave a comment.

Shashank T 
Rating:
5.0

Customer did not leave a comment.

KARITZA V 
Rating:
5.0

Customer did not leave a comment.

Demetri H 
Rating:
2.0

Parking situation is an absolute nightmare. With only a small amount of parking available to uhaul customers on such a busy street, it was nearly impossible to get in. I had to drive around for 30 minutes waiting for a parking spot.

Chantal C 
Rating:
5.0

Customer did not leave a comment.

Gary B 
Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
5.0

Customer did not leave a comment.

david d 
Rating:
5.0

Very streamlined system for trailer rental. Very nice.

DODD M 
Rating:
5.0

Customer did not leave a comment.

Callie J  |  First Impressions 
Rating:
5.0

The manager and every team member were very helpful and cared about doing the right thing the second I walked in.

Brian A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zhixin Z  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph O  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful.

Desiree S  |  Overall Experience 
Rating:
5.0

Was renting for long time and always had someone to help. Staff very professional and nice. Thank you.

RONDA D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Priscilla L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raul B  |  First Impressions 
Rating:
4.0

Unit was way too small and had to change to a bigger one! When I booked it online it said for a studio apartment! Not even close

Helena H  |  Overall Experience 
Rating:
5.0

Very helpful

Desiree S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Isabella A  |  Online Move In 
Rating:
5.0

Everyone was very friendly, accommodating, and helpful. Effort and professionallism goes a long way, especially during a stressful transition. Thank you guys for everything.

Jose P  |  First Impressions 
Rating:
5.0

Whenever I am in Orange County for work, and need a trailer or moving materials, the Uhaul Moving and Storage of Tustin is my first choice. Staff is always willing to work with me and ask questions to ensure that the truck, trailer, storage unit, or materials that I am seeking, will do the job. Kaylee / Kayleigh (I apologize for not getting your name in its correct spelling) helped me with my storage unit a few days ago. She made sure my items fit in the unit, after realizing that the unit I reserved, was too small. Excellent customer service. The owner Edgar is always willing to help. He closed out my unit yesterday since I didn't need it anymore. He valued my feedback. Again, always positive here. I'm sure I will be back soon.

Alan G  |  Overall Experience 
Rating:
5.0

Only downside is no AC but other than that it was exactly what I needed.

Troy E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omid R  |  Overall Experience 
Rating:
5.0

Every staff was very helpful and professional.

arthur g  |  Overall Experience 
Rating:
4.0

Was secure but the light near my storage always turns off and was motion activated but not from where my storage unit was. Had to walk to the end of the row to get the light turned on.

Tamara G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maha A  |  Overall Experience 
Rating:
5.0

Never had a problem.

ARLENE C  |  Overall Experience 
Rating:
5.0

Besides a nice clean place, staff were helpful, informative, and friendly.

arthur g  |  First Impressions 
Rating:
5.0

Great experience!

Daniel E  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONIA M  |  Overall Experience 
Rating:
5.0

My experience has been great and this Tustin Location always has a helpful staff willing to accommodate any questions or concerns I may have, or if I want to come to the Tustin location to make a payment they have a friendly and helpful staff to do that and I appreciate all of your employees hard work. Thank you.

RONDA D  |  First Impressions 
Rating:
3.0

Staff were very knowledgeable and helpful. The facility had some issues. First, the parking situation was poor, making it difficult to access the storage facility. The parking lot was small, and there were many trucks and inadequate spaces to park near the storage facility. The sliding latch on the storage unit didn’t work properly for the duration of the month. I waited in a long line at least twice to alert someone. There was no way to call for help from the back. No one answers a phone locally. Lastly, the double doors were never accessible, forcing customers to use a single door, unless they waited in the long line in the front to notify a U-Haul rep, or the customer happened to catch a rep in the parking lot.

karen w  |  Overall Experience 
Rating:
3.0

Not enough units to fit my need

john m  |  First Impressions 
Rating:
4.0

Only downsides were that I was told it closed at 8 but it actually closed at 7, and also none of the larger doors were open and staff said they wouldnt/couldn't open them so we had to get a king sized matress through a doors which was a struggle. The staffed did give us a hand with it tho, so i appreciate that

CURTISS C  |  First Impressions 
Rating:
5.0

I luv the U! Thank you!

Christian D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Omid R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARY B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge B  |  Overall Experience 
Rating:
3.0

I moved out because ONE of your Employees, tried to ILLEGALLY charge me for Non Authorized services. Who ever this was SHOULD be FIRED !!!

pedro s  |  Overall Experience 
Rating:
4.0

They helped me figure out exactly what I needed.

shante g  |  First Impressions 
Rating:
3.0

I moved out on 03/09/2022. The management on duty was not in for that week a schedule change so it reflects that I have a balance due 03/10/2022. I already vacated the unit. My Unit was Closed out a week late spoke to Kaylee at Tustin 714-804-3023 . I should have no balance or nothing showing owed. Left unit wide open and cleaned out on 03/09/2022

Mistina M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Francisco V  |  Overall Experience 
Rating:
5.0

uhauls infrastructure and available tools/ facility made our move so much easier. Moving is already stressful so we really appreciate how easy uhaul made the rental process for the trailer and the storage facililty. We would 10/10 recommend uhaul to our friends and family for future moves.

Vanessa L  |  Online Move In 
Rating:
5.0

Great storage facility. All employees are very friendly and helpful.

Berenis R  |  Overall Experience 
Rating:
5.0

The staff there were very helpful and friendly,answering all my concerns,and catering to my needs.i would rate this location on a scale of 1-10. A high 10.

shavon s  |  First Impressions 
Rating:
3.0

There is a Homeless guys leaving right in front of unit 254. I didn’t feel safe at all leaving the door open and unlock while I was moving out. Also, there is others storage rental properties that would make your life easier having elevators with a lower cost per rental. In regards the Homeless guy I think he lives in the unit.

Ricardo M  |  Overall Experience 
Rating:
1.0

Items were stolen from my storage unit, specifically, my personal documents including all of my identity information as well as my children's. The customer deserves some type of recompensation, this property is under 24/7 surveillance this is unacceptable.

brittany A  |  Overall Experience 
Rating:
1.0

You suck

Ron H  |  Overall Experience 
Rating:
1.0

We had trouble inputting our access code since there were three keypads. We didn't which one to use. So we ask the guy (an employee?) inside and he said storage hours is closed despite the website saying it closes at 10PM; we were there at 9PM. I managed to figure out which keypad and gained access to the storage facility; we started moving my stuff into my storage unit. Soon after, he called the cops for burglary. We had to explain to the cops everything. Bottom-line is, the person inside the facility did not even know when the storage hours of operation are and was rude/extremely unprofessional. I hope this doesn't happen to anyone else moving in late at night.

Wyza n  |  Online Move In 
Rating:
5.0

The manager Eddie was a great help to me and I’m very happy with the experience. My only concern was that there was no room to unload storage items because the parking lot was full of the Uhaul trucks and trailers. It’s seemed as if the company doesn’t care much about the storage part but more of the trucks and trailer rentals. If there can be a better way to load and unload storage I believe you’ll get better Buisness. Thanks!

TONY O  |  Overall Experience 
Rating:
2.0

Even thought we had reserved a unit three months in advanced, when we arrived, not only was there not a unit of our size available, there was no unit available for us to rent at all. We had to find a location with an available unit and then come back to return the truck. The staff member who worked with us was very apologetic, and she was very helpful in directing us to an alternative location, but it was still inconvenient for our reservation to have been over-looked.

Shawn R  |  Overall Experience 
Rating:
1.0

Needs friendlier workers!!

luis g  |  Overall Experience 
Rating:
5.0

Great service

Javier A  |  Overall Experience 
Rating:
5.0

I commend the staff for always being friendly and helpful. I appreciate you guys! My experience was nothing but pleasant each time I had to access my storage.

Christine O  |  Overall Experience 
Rating:
4.0

The parking lot is too crowded the office staff specifically Francisco are incredibly friendly but some yard staff are just jerks. It’s very difficult to get your car back to the loading dock to load stuff out of your storage and Been more difficult to return U-Haul trucks. staff Ordered me to move a very large U-Haul truck in that incredibly tight crowded parking lot I asked them to do it because it was so tight but Christian refused to help and navigating that area is incredibly difficult

Christine L  |  Overall Experience 
Rating:
3.0

I would have loved to have had a larger storage space. The ones available were kind of small. I had a very tough time with my unit latch. It wasn’t until my daughter noticed a line on the wall and lined it up with the mark that I was able to apply the lock. I don’t think anyone should have to go through that. Had she not noticed I would have gave up and reported in broken. There’s no way everyone will recognize that marking.

Christine O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lewis C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas S  |  Overall Experience 
Rating:
4.0

The parking is always full but staff was always accommodating letting me park temporarily close to get stuff out of my storage.

CHRISTEN T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

luis g  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

elio g  |  Overall Experience 
Rating:
1.0

Zero help, the lock they provided me with boke on the 3rd use was told too busy to help me come back in 3-4 hours. I just paid storage unit for the month and had to vacate due to not big enough and was provided zero proration, witch every other facilities I contacted do provide, I suggest using them for truck rental and use others for storage

Gary A  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alania W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margie R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin F  |  Overall Experience 
Rating:
5.0

Everyone was friendly . Frankie was exceptional . True gem guy

RAM S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAM S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDY C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffery M  |  Overall Experience 
Rating:
5.0

The customer service reps were great.

chanda p  |  First Impressions 
Rating:
5.0

I want to give Sarah at this location a mention because she saved the day for us! We received incorrect information from another rep and based our reservation on it. When we called to confirm Sarah was able to fix the issue and went above and beyond to get us moved in! We thought we were going to have to park our truck full of belongings somewhere once we arrived and hope they weren’t stolen but Sarah got us all set up with a unit and even after leaving the office she sent us information to get us all set up for after hours move in. She deserves a huge kudos and a raise!

Ngozi N  |  First Impressions 
Rating:
5.0

Andrew was particularly helpful and accommodating during the Covid crisis. Excellent work. Amazing job. Unique manager.

MARIA N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDY C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John B  |  Overall Experience 
Rating:
2.0

People in the office are wack especially management

Anna J  |  Overall Experience 
Rating:
3.0

The office was difficult to contact, long wait times in person, long phone hold times, then was disconnected. let them know we had moved out then got an email a week later asking where our payment was

Diane C  |  Overall Experience 
Rating:
1.0

Horrible, I was provide a upstairs storage after been told it was down stairs, the rep. had me deliver my furniture in Tustin, than made me drive the truck all the way to Garden Grove. horrible!

MELISSA G  |  First Impressions 
Rating:
2.0

facility was ok, the customer service could be better and the manager could pay more attention, gave up my unit was paid in full and i was still charger 259.95 which overdrafted my bank account.

Armando N  |  Overall Experience 
Rating:
1.0

Horrible customer service. They key to my lock mysteriously didn't work and they didn't have an answer as to why (even tho it worked in the past). Had to pay $50 to cut a lock that wasn't even mine.

Joshua H  |  Overall Experience 
Rating:
4.0

Service and storage good

Arthur V  |  Overall Experience 
Rating:
5.0

Good job.

elio g  |  First Impressions 
Rating:
5.0

Responsible. Professional. Great value

Carlos N  |  First Impressions 
Rating:
1.0

The people working at this location must hate their job so much because they were extremely rude. This location also has the worst parking and storage loading area I've ever been in.

ZACKARY T  |  Overall Experience 
Rating:
5.0

The staff are competent and friendly.

Sam M  |  Overall Experience 
Rating:
5.0

They we're very nice and helpful!

Bethany P  |  Overall Experience 
Rating:
1.0

CUSTOMER SERVICE IS TERRIBLE AND YOUR C.S. REPS HAVE NO CLUE WHAT THEY ARE DOING. HOW CAN YOU RENT A STORAGE TO A CUSTOMER AND NOT TELL THEM THERE ARE NO ELEVATORS TO MOVE THEIR FURNITURE??????

vivian s  |  Reservation 
Rating:
5.0

In fact, I did not come to this facility and didn't know its storage condition. The persons I contacted with were very nice dealing with delivering my 3 U-box to my apartment. Nice job for them.

Zhiqian D  |  Overall Experience 
Rating:
5.0

I had two uboxes delivered. Everything went smoothly. The staff were professional and friendly.

Charles L  |  Overall Experience 
Rating:
4.0

Aa

Ed R  |  Overall Experience 
Rating:
3.0

Not enough parking available

Crystal C  |  Overall Experience 
Rating:
3.0

2nd floor with no elevator, no AC, etc.

Ed R  |  Reservation 
Rating:
3.0

We had issues with our Uboxes, and was told that I had to bring my own truck and there was no truck available at the site.

Yushu Z  |  Overall Experience 
Rating:
1.0

Andrew the general manager in’s Tustin is very unprofessional and impatient to customers. And uhaul make it very confusing for pick up ubox or delivery it. the door is sealed and didn’t notice earlie.

Bo H  |  Overall Experience 
Rating:
3.0

Poor customer service . Not very helpful and staff seemed very lazy

susana h  |  Reservation 
Rating:
4.0

Never had a problem.

Ronald N  |  Overall Experience 
Rating:
1.0

Andrew and staff were completely and utterly unaccommodating and unprofessional. The units are not the actual size they advertise. Customer service was at an all time low.

Wallace O  |  Overall Experience 
No reviews have been submitted for this location.

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