Customer Reviews for U-Haul Moving & Storage of Tustin

Rating:

5.0

Everything was great. The staff was friendly and on it. They were great to work with.

Rating:

5.0

Staff were great.

Rating:

4.0

na

Rating:

5.0

Thank you

Rating:

5.0

My experience has been great and this Tustin Location always has a helpful staff willing to accommodate any questions or concerns I may have, or if I want to come to the Tustin location to make a payment they have a friendly and helpful staff to do that and I appreciate all of your employees hard work. Thank you.

Rating:

5.0

Excellent service!

Rating:

5.0

The counter girl was very friendly and used a lot of courtesy and kindness. I appreciated her use of please and thank you several times. These days that makes a difference!! such an easy process to rent a truck I will be back !!

Rating:

3.0

I would have appreciated a full tank of gas and not a quarter tank when I picked up the truck.

Rating:

4.0

This unit opened on time at 7 pm and I received prompt service. The van had accurate information as far as mileage and gas level. the return had an error on it but the manager fixed it with an apology. I would rent here again. TJM

Rating:

5.0

Excellent job once again. The gentleman are very polite and very professional. They go above and beyond with customer service.

Rating:

3.0

Staff were very knowledgeable and helpful. The facility had some issues. First, the parking situation was poor, making it difficult to access the storage facility. The parking lot was small, and there were many trucks and inadequate spaces to park near the storage facility. The sliding latch on the storage unit didn’t work properly for the duration of the month. I waited in a long line at least twice to alert someone. There was no way to call for help from the back. No one answers a phone locally. Lastly, the double doors were never accessible, forcing customers to use a single door, unless they waited in the long line in the front to notify a U-Haul rep, or the customer happened to catch a rep in the parking lot.

Rating:

1.0

Worst experience EVER I'm expecting a phone call from higher management to here my nightmare of an experience I had this last 4 days with uhual on this out of state move worst EVER (949)9927880, Michael Elisaldez

Rating:

3.0

Not enough units to fit my need

Rating:

5.0

Knowledge of the size of gas tank so we know how much to refill

Rating:

5.0

Nice customer service

Rating:

1.0

FIRE THE MANAGER EDGAR. HE IS RUDE AND INCOMPETENT. HE LIED, COMMITTED FRAUD AND ILLEGALLY OVER CHARGED ME BY $400!!! DO NOT TRUST THESE PEOPLE.

Rating:

4.0

Longer hours of operation.

Rating:

4.0

everything was great

Rating:

3.0

Inform customers directly about charging cards.

Rating:

4.0

Only downsides were that I was told it closed at 8 but it actually closed at 7, and also none of the larger doors were open and staff said they wouldnt/couldn't open them so we had to get a king sized matress through a doors which was a struggle. The staffed did give us a hand with it tho, so i appreciate that

Rating:

5.0

Everything was fantastic. Thank you UHAUL

Rating:

5.0

Great customer service. Easy check in and check out. Thank you UHaul staff at El Camino Real, Tustin, CA for your great service.

Rating:

5.0

The Customer service at the Tustin Store on El Camino is exceptional and the best I have seen. The Manager and his staff are well trained. Raul helped us and was above and beyond excellent in every aspect of helping us with our rental. Great store and Great Customer service, I highly recommend going here for your UHaul needs.

Rating:

5.0

Todo fue rápido

Rating:

3.0

Have gas in the truck. Truck was given to me pretty much on empty. There is a gas station right next door to the location so it would be convenient and considerate to provide trucks with gas. Also its impossible to get anyone on the phone at the Tustin location. They had all calls forwarded to the 800 number. Even when the UHaul customer service tried to call the managers cell phone it went to voice mail and no one returned the call. Don't say "please call me if you have any issues" if you don't mean it and know you don't answer your phone.

Rating:

5.0

Great customer service and I will be returning to this location if I need another rental

Rating:

5.0

I appreciated the ease of booking my reservation online. It was easy and clearly stated. Then when I had to change the time, I got an immediate friendly response. The employees could not have been nicer and more helpful when I picked up and returned my truck. I will always use uhaul and this location.

Rating:

5.0

Everything was great.

Rating:

5.0

Jose helped me to sign in. It was very smooth. Truck ran great. Daniel checked me in when I returned the truck. Overall very, a great experience and I would recommend this Tustin location to all my neighbors.

Rating:

4.0

I filled up the gas tank more than I got, and I asked if I was getting any credit and a young lady told me that Uhal policy doesn't refund money for gas, not fare

Rating:

1.0

Had a customer at this location I was very upset with the people in management in that facility I am a Vietnam veteran and I asked for a veterans discount that the other location in Newhall provides all the years that I've been renting trucks never a traitor to do what I needed they were so rude not honor me my service through my country as we both know the owner of U-Haul also was a veteran which are magazines showing veterans pictures and stories about them it's a shame that I couldn't get a discount on my needs I will never use that location again I will go to another locations far away because I have found other locations very friendly and honorable to those veterans not just myself but those who serves our nation and fought for this country Freedom especially the owners of U-Haul I hope you will bring this to their attention that the freedom they have to work and earn money for their families with Sacrifice by so many other veterans and some gave all for the freedom that we have today and it should be honored thank you

Rating:

5.0

Friendly people, great condition of the equipment and nice facility.

Rating:

5.0

All representatives provided service with a smile. It was very refreshing to see. Keep up the excellent work.

Rating:

1.0

Have a truck that I reserved at that location I reserved it, and not have to go to another location to pick it up at a later time

Rating:

5.0

Nothing the full customer service was on point

Rating:

5.0

Great support and customer service

Rating:

5.0

The AC was not working and blowing hot air.

Rating:

3.0

When we entered, but a single employee was present. We waited about 10 minutes for someone to help the people in front of us and then us.

Rating:

5.0

Great customer service! They had the moving supplies I needed. The truck was ready when I got there.

Rating:

5.0

Roll up door gets stuck when open all the way. Check it out.

Rating:

5.0

The staff at this location was so friendly, accommodating, and informative. I was very pleasantly surprised in the level of excellent customer experience for this location. Especially the girl working today 2/12 she was amazing and so sweet!!!

Rating:

5.0

Absolutely nothing everything was on point seriously, from customers service to the vehicle it wad great nothing bad to sat. Great service, thank you

Rating:

4.0

Very helpful personnel

Rating:

1.0

The back of are u haul was dirty. It had tons of dirt. I had to pay out pocket just to use a cover to put are mattresses down on the floor. Also the rep at the location lied about the gas mileage that was in the vehicle and we were charged for it.

Rating:

5.0

Great customer service

Rating:

1.0

I rented a uhaul van to move donation items for a fundraiser. My pickup time was 830am. I arrived just after 8am and waited an hour to be helped. I did the on-line check in to speed up the process but computers were not working properly and the employee complained that she was the o only one working that morning. She felt bad and gave me additional time with the vehicle, which I did not need since I had a specific appointment for our fundraiser. The truck was given to me on empty. The hour long wait to get the vehicle I had reserved, plus the extra stop so I wouldn't run out of gas made me late for my appointment. The truck did not drive over 55 mph and it sounded like it had never been serviced. I returned the vehicle early with more gas than it had when I received it. The employee at the drop off area said he could take $14 for my trouble but the employee inside wouldn't approve it. She said she would put my contract on hold, and contact her manager for approval. She had me write down my number but never called. Instead I was charged the full amount. I contacted the manager, Edgar, but I have not received a response. This level of customer service is disappointing. I didn't feel valued at all as a customer. There are many choices for rentals in the area. It's too bad this location doesn't care about return customers.

Rating:

5.0

Service is pretty good no complaints.

Rating:

4.0

Furniture Blankets were not available even though these were part of the online order.

Rating:

5.0

This is the best UHaul I have ever rented from or interacted with. Staff is great, trucks are maintained well and have always worked for us. 5/5 The only complaint i have is with the UHaul app sometimes not working for check out/in of vehicles, but this location is always good about taking care of everything. The app is great when it works, just doesn't always work.

Rating:

5.0

Thank you! The staff was very proffesional. We can definitely advise this location!

Rating:

5.0

I luv the U! Thank you!

Rating:

3.0

I moved out because ONE of your Employees, tried to ILLEGALLY charge me for Non Authorized services. Who ever this was SHOULD be FIRED !!!

Rating:

4.0

They helped me figure out exactly what I needed.

Rating:

3.0

I moved out on 03/09/2022. The management on duty was not in for that week a schedule change so it reflects that I have a balance due 03/10/2022. I already vacated the unit. My Unit was Closed out a week late spoke to Kaylee at Tustin 714-804-3023 . I should have no balance or nothing showing owed. Left unit wide open and cleaned out on 03/09/2022

Rating:

5.0

uhauls infrastructure and available tools/ facility made our move so much easier. Moving is already stressful so we really appreciate how easy uhaul made the rental process for the trailer and the storage facililty. We would 10/10 recommend uhaul to our friends and family for future moves.

Rating:

5.0

Great storage facility. All employees are very friendly and helpful.

Rating:

5.0

The staff there were very helpful and friendly,answering all my concerns,and catering to my needs.i would rate this location on a scale of 1-10. A high 10.

Rating:

3.0

There is a Homeless guys leaving right in front of unit 254. I didn’t feel safe at all leaving the door open and unlock while I was moving out. Also, there is others storage rental properties that would make your life easier having elevators with a lower cost per rental. In regards the Homeless guy I think he lives in the unit.

Rating:

1.0

Items were stolen from my storage unit, specifically, my personal documents including all of my identity information as well as my children's. The customer deserves some type of recompensation, this property is under 24/7 surveillance this is unacceptable.

Rating:

1.0

You suck

Rating:

1.0

We had trouble inputting our access code since there were three keypads. We didn't which one to use. So we ask the guy (an employee?) inside and he said storage hours is closed despite the website saying it closes at 10PM; we were there at 9PM. I managed to figure out which keypad and gained access to the storage facility; we started moving my stuff into my storage unit. Soon after, he called the cops for burglary. We had to explain to the cops everything. Bottom-line is, the person inside the facility did not even know when the storage hours of operation are and was rude/extremely unprofessional. I hope this doesn't happen to anyone else moving in late at night.

Rating:

5.0

The manager Eddie was a great help to me and I’m very happy with the experience. My only concern was that there was no room to unload storage items because the parking lot was full of the Uhaul trucks and trailers. It’s seemed as if the company doesn’t care much about the storage part but more of the trucks and trailer rentals. If there can be a better way to load and unload storage I believe you’ll get better Buisness. Thanks!

Rating:

2.0

Even thought we had reserved a unit three months in advanced, when we arrived, not only was there not a unit of our size available, there was no unit available for us to rent at all. We had to find a location with an available unit and then come back to return the truck. The staff member who worked with us was very apologetic, and she was very helpful in directing us to an alternative location, but it was still inconvenient for our reservation to have been over-looked.

Rating:

1.0

Needs friendlier workers!!

Rating:

5.0

Great service

Rating:

5.0

I commend the staff for always being friendly and helpful. I appreciate you guys! My experience was nothing but pleasant each time I had to access my storage.

Rating:

4.0

The parking lot is too crowded the office staff specifically Francisco are incredibly friendly but some yard staff are just jerks. It’s very difficult to get your car back to the loading dock to load stuff out of your storage and Been more difficult to return U-Haul trucks. staff Ordered me to move a very large U-Haul truck in that incredibly tight crowded parking lot I asked them to do it because it was so tight but Christian refused to help and navigating that area is incredibly difficult

Rating:

3.0

I would have loved to have had a larger storage space. The ones available were kind of small. I had a very tough time with my unit latch. It wasn’t until my daughter noticed a line on the wall and lined it up with the mark that I was able to apply the lock. I don’t think anyone should have to go through that. Had she not noticed I would have gave up and reported in broken. There’s no way everyone will recognize that marking.

Rating:

4.0

The parking is always full but staff was always accommodating letting me park temporarily close to get stuff out of my storage.

Rating:

1.0

Zero help, the lock they provided me with boke on the 3rd use was told too busy to help me come back in 3-4 hours. I just paid storage unit for the month and had to vacate due to not big enough and was provided zero proration, witch every other facilities I contacted do provide, I suggest using them for truck rental and use others for storage

Rating:

5.0

Everyone was friendly . Frankie was exceptional . True gem guy

Rating:

5.0

The customer service reps were great.

Rating:

5.0

I want to give Sarah at this location a mention because she saved the day for us! We received incorrect information from another rep and based our reservation on it. When we called to confirm Sarah was able to fix the issue and went above and beyond to get us moved in! We thought we were going to have to park our truck full of belongings somewhere once we arrived and hope they weren’t stolen but Sarah got us all set up with a unit and even after leaving the office she sent us information to get us all set up for after hours move in. She deserves a huge kudos and a raise!

Rating:

5.0

Andrew was particularly helpful and accommodating during the Covid crisis. Excellent work. Amazing job. Unique manager.

Rating:

2.0

People in the office are wack especially management

Rating:

3.0

The office was difficult to contact, long wait times in person, long phone hold times, then was disconnected. let them know we had moved out then got an email a week later asking where our payment was

Rating:

1.0

Horrible, I was provide a upstairs storage after been told it was down stairs, the rep. had me deliver my furniture in Tustin, than made me drive the truck all the way to Garden Grove. horrible!

Rating:

2.0

facility was ok, the customer service could be better and the manager could pay more attention, gave up my unit was paid in full and i was still charger 259.95 which overdrafted my bank account.

Rating:

1.0

Horrible customer service. They key to my lock mysteriously didn't work and they didn't have an answer as to why (even tho it worked in the past). Had to pay $50 to cut a lock that wasn't even mine.

Rating:

4.0

Service and storage good

Rating:

5.0

Good job.

Rating:

5.0

Responsible. Professional. Great value

Rating:

1.0

The people working at this location must hate their job so much because they were extremely rude. This location also has the worst parking and storage loading area I've ever been in.

Rating:

5.0

The staff are competent and friendly.

Rating:

5.0

They we're very nice and helpful!

Rating:

1.0

CUSTOMER SERVICE IS TERRIBLE AND YOUR C.S. REPS HAVE NO CLUE WHAT THEY ARE DOING. HOW CAN YOU RENT A STORAGE TO A CUSTOMER AND NOT TELL THEM THERE ARE NO ELEVATORS TO MOVE THEIR FURNITURE??????

Rating:

5.0

In fact, I did not come to this facility and didn't know its storage condition. The persons I contacted with were very nice dealing with delivering my 3 U-box to my apartment. Nice job for them.

Rating:

5.0

I had two uboxes delivered. Everything went smoothly. The staff were professional and friendly.

Rating:

4.0

Aa

Rating:

3.0

Not enough parking available

Rating:

3.0

2nd floor with no elevator, no AC, etc.

Rating:

3.0

We had issues with our Uboxes, and was told that I had to bring my own truck and there was no truck available at the site.

Rating:

1.0

Andrew the general manager in’s Tustin is very unprofessional and impatient to customers. And uhaul make it very confusing for pick up ubox or delivery it. the door is sealed and didn’t notice earlie.

Rating:

3.0

Poor customer service . Not very helpful and staff seemed very lazy

Rating:

4.0

Never had a problem.