Customer Reviews for U-Haul Moving & Storage of Tustin

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Tustin

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John B.
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Customer did not leave a comment.

Eric A.
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Getting out of the back of the property with the vehicle is a little challenging. It should be better marked. However all the staff from the counter to the yard we friendly, efficient and easy to work with.

Seaborn V.
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Customer did not leave a comment.

Martin D.
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Customer did not leave a comment.

Edward C.
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Get rid of the pan handling vagrants in the uhaul parking lot and on side walk in front of store! The trailer had to be over 50 years old and in very bad condition! I would never rent again from haul . Very stupid people working at store including manager!

Albert R.
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Everything was great, a complimentary cup of coffee would be wonderful.

Damon L.
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Checking in on the app was the worst experience ever. I thought would save time but just made things way worse.

Alexander S.
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Took more than 20min to drop the truck off.

Tyrone R.
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Sara Dye was very professional and made my experience great. She was very polite and courteous. I’m glad she was there to help me with my rental purchasing need. Best Regards, Tyrone Randolph

Cheyenne G.
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I was charged $62.91 as the final bill and that was on Saturday 2.15.2020 but when I woke up this morning 2.19.2020 my account was charged again for the same amount for $54.20 and $7.54 which adds up to $61.74 so I'm really confused to why I was charged twice for about the same amount. Can someone please call me 714.824.9396

Samuel J.
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Customer did not leave a comment.

Joseph E.
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Carl T.
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Eric G.
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steve H.
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Rogelio B.
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Varol G.
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Your staff need training for customer relations. I felt I was trapped in your company.Actually I heard rumors about u-haul about reservation that the system is forcing you to choose 3 or 6 hours usage. Ithought I rent the truck and needed to return in 24 hours.when you put the prices like $39.99 what does it mean it is not clear per day? Per reservation? I actually will ask this question to BBB When I asked this your staff he was really rude.He was saying that you choose 6 hours option I told him that I did not choose Online system is not giving 24 hours option but he did not listen.He might be more polite he talked to me like he is fighting with me he was rude and seems he does not cooperative

Kyle V.
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Customer did not leave a comment.

David L.
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Customer did not leave a comment.

Eric N.
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Don't forget the padlock key if you give the renter a spare.

Ralf W.
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After I had completed every step of the Rental process through the app and was going to get my van I was stopped at the location of pick up to do everything again at the counter because " there have been some issues in the past." It delayed me by 10 min. Get your house in order! If you offer self through your app make sure your employees don't ruin the customer experience

Jorge O.
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Customer did not leave a comment.

Megan U.
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Great experience and the uhaul actually smelled so nice and clean when I received it! Nicest uhaul place I’ve experienced so far!

Forest S.
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Customer did not leave a comment.

Michael C.
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DON'T FILL THE GAS ANYMORE THAN THE GAGE TELLS YOU. PERIOD !!!!!

Steve C.
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With a long line of customers, there should be more than one person at the counter.

Jaime L.
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Customer did not leave a comment.

Kathy W.
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Customer service was very good, however, the location isn’t great. I felt unsafe and didn’t like to leave my car there for the day.

Krystle R.
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The people were awesome! Thank you!

Raymond R.
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Customer did not leave a comment.

Ali S.
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Barry H.
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This was one of the best customer service experiences I’ve ever had. There is nothing you could do that would make it better. My compliments to Sarah and your whole organization for doing such excellent work.

Daisy O.
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Customer did not leave a comment.

Srinivasa I.
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Customer did not leave a comment.

KeunYeong C.
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Customer did not leave a comment.

Ramon M.
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Yang Y.
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If the staff at this location is not racist then they must be rude for the customer service they provided.

Sean N.
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Kimberly S.
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We were in & out at this location.

J Edwards E.
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Alexa L.
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Bruce C.
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Jeom P.
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Rigoberto H.
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Michael C.
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No customer parking and I reserved a furniture dolly and it was not available. What is the point of reserving items and offering it on the website if it is not available during pick up. Very disappointed in the services offered.

Roger L.
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Sarah and manager were amazing. They were able to troubleshoot a scheduling mistake that allowed us to complete our move as scheduled.. This avoided move out fees and rescheduling movers/helpers. Thank you.

Bryan S.
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Great and friendly customer service

Sherlyn B.
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Nothing needs to done. You guys are the best!!

leo M.
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Customer did not leave a comment.

Joseph W.
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This comment is not for Tustin location. It is about overall experience with Uhaul. It is absurd to inform your customer two days before moving date on equipment change. Your online reservation system is misleading consumers what they reserved online. If you cannot accommodate a truck, you must inform about your truck availability at the time of booking.

Robert G.
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Michel G.
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Raymond B.
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keep up the great work! Thanks

Maria H.
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I would have liked to have been informed that in order to avoid a $20 fee I needed to submit evidence through my phone that I returned the truck.

Valerie M.
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Michael A.
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Gary B.
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Jennifer S.
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Sara was extremely helpful- we really appreciated the time she took with us We rented a cargo van to take decorations to a wedding and the van was really clean and drove beautifully- thank you!

Steven S.
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john R.
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Colin P.
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Everyone was very helpful

Hany S.
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Thank you.

Yamilette P.
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Customer did not leave a comment.

Najwa M.
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JeanPierre F.
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Had trouble with the mobile truck pick up. They corrected the problem and gave me stellar service

Ellie S.
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Customer did not leave a comment.

Omid K.
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Less chaos.

Michel G.
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Customer did not leave a comment.

david T.
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Somebody from corporate needs to call me immediately to resolve some of the most deplorable service I've ever experienced in my life

Michael W.
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Not enough parking for customers.

Remon A.
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The guy who who works outside and prepared the truck and handed me the key was very professional and also the front desk.

Bradley C.
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Hispanics outside were looking for loading jobs. Might bother some people

David C.
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Not much:) Its my local uhaul.

Mary D.
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Limited Customer Parking

Joal Z.
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Customer did not leave a comment.

Roger S.
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Friendly, helpful & clean

Antonio Q.
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Customer did not leave a comment.

Bin X.
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Jeff H.
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Jeremy S.
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You guys rock!

Kelly K.
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Staff very helpful and informative.

Paul W.
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Better explanation of the trailer securing methods

Jose B.
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very easy to pick up and i was kind of confuse why I can't returned the truck to the same location was very disappointed

Collette W.
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The manager Miguel went over and beyond his duty to assure he serviced each customer to the highest standard. He is a great asset, and very knowledgeable in all processes at Uhaul regarding handling equipment. Thank you for your help.

Carlos R.
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Petar P.
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Collette W.
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I had questions regarding the fuel charges and placed that in the note when returning the truck. I was told the representative would call me in 48 hrs to review. All I received was a charge and I have pictures from before moving the truck and after returning the truck. I am not pleased with this type of method to handle my inquiry. I hope that a manager will call to revise the charges. Thank you

Brett M.
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Customer did not leave a comment.

Alan P.
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I had a great experience in renting and returning the truck l. I can’t think of anyway to improve on your operation.

Joel P.
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Customer did not leave a comment.

scott N.
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Petar P.
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Walter W.
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Jessa V.
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Wesley J.
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It was all very easy.

Frederick S.
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Sara was exceptionally helpful and professional.

Ali R.
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The person who originally helped me was rude, very poor attitude, and not helpful. I typically don't complain about people, but this guy is something else. The female employee who was working next to her was very helpful and had a positive attitude. The manager of the location was NOT rude but not helpful either. Overall poor customer services... I'm planning to call the corporate office because the way the problem was handled could potentially be discrimination against certain group of people ( not me) , but generally speaking. Corporate will need to train these guys on cultural sensitivity and better customer service.

Russell L.
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The check-in process takes too long. The employees were very helpful and friendly

Michael M.
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Customer did not leave a comment.

Hanan E.
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This experience was terrible. I have never filled out a review but this was unacceptable. The truck smelled so bad like it was a weed farm!!! I don’t even understand how that passes your inspection? When I complained to the manager he said that weed is now legal and that people rent the trucks to transport their weed. Unacceptable. If that is the case then a thorough cleaning should take place. I have little kids and my entire neighborhood asked about the smell. By the time we realized it was the truck, half my house was already loaded. I am disappointed that U-Haul allows this business to take place. I would like a full refund and air fresheners for my house since my furniture is now smelling of weed.

Anna J. | Overall Experience |
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People in the office are wack especially management

Diane C. | Overall Experience |
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The office was difficult to contact, long wait times in person, long phone hold times, then was disconnected. let them know we had moved out then got an email a week later asking where our payment was

MELISSA G. | First Impressions |
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Horrible, I was provide a upstairs storage after been told it was down stairs, the rep. had me deliver my furniture in Tustin, than made me drive the truck all the way to Garden Grove. horrible!

Armando N. | Overall Experience |
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facility was ok, the customer service could be better and the manager could pay more attention, gave up my unit was paid in full and i was still charger 259.95 which overdrafted my bank account.

Joshua H. | Overall Experience |
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Horrible customer service. They key to my lock mysteriously didn't work and they didn't have an answer as to why (even tho it worked in the past). Had to pay $50 to cut a lock that wasn't even mine.

Arthur V. | Overall Experience |
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Service and storage good

elio g. | First Impressions |
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Good job.

Carlos N. | First Impressions |
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Responsible. Professional. Great value

ZACHARY T. | Overall Experience |
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The people working at this location must hate their job so much because they were extremely rude. This location also has the worst parking and storage loading area I've ever been in.

Sam M. | Overall Experience |
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The staff are competent and friendly.

Bethany P. | Overall Experience |
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They we're very nice and helpful!

vivian s. | Reservation |
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CUSTOMER SERVICE IS TERRIBLE AND YOUR C.S. REPS HAVE NO CLUE WHAT THEY ARE DOING. HOW CAN YOU RENT A STORAGE TO A CUSTOMER AND NOT TELL THEM THERE ARE NO ELEVATORS TO MOVE THEIR FURNITURE??????

Zhiqian D. | Overall Experience |
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In fact, I did not come to this facility and didn't know its storage condition. The persons I contacted with were very nice dealing with delivering my 3 U-box to my apartment. Nice job for them.

Charles L. | Overall Experience |
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I had two uboxes delivered. Everything went smoothly. The staff were professional and friendly.

Ed R. | Overall Experience |
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Aa

Crystal C. | Overall Experience |
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Not enough parking available

Ed R. | Reservation |
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2nd floor with no elevator, no AC, etc.

Yushu Z. | Overall Experience |
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We had issues with our Uboxes, and was told that I had to bring my own truck and there was no truck available at the site.

Bo H. | Overall Experience |
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Andrew the general manager in’s Tustin is very unprofessional and impatient to customers. And uhaul make it very confusing for pick up ubox or delivery it. the door is sealed and didn’t notice earlie.

susana h. | Reservation |
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Poor customer service . Not very helpful and staff seemed very lazy

Ronald N. | Overall Experience |
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Never had a problem.

Wallace O. | Overall Experience |
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Andrew and staff were completely and utterly unaccommodating and unprofessional. The units are not the actual size they advertise. Customer service was at an all time low.

No reviews have been submitted for this location.

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