Customer Reviews for U-Haul Moving & Storage of Tustin

9573 reviews

1431 El Camino Real   Tustin, CA 92780
(On El Camino Real and Red Hill right next to Shell station)

(714) 731-1901

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(714) 731-1901

1431 El Camino Real
Tustin, CA 92780
(On El Camino Real and Red Hill right next to Shell station)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

I always rent uhaul on this location and always get 100% satisfied thank for a good work guys!

WILFREDO C. 
Rating:
5.0

Very convenient! Good experience.

Caiyun H. 
Rating:
5.0

They were all wonderful.

Shahrzad V. 
Rating:
5.0

Customer did not leave a comment.

Rohit B. 
Rating:
3.0

Personnel at this site are friendly. Almost no patron parking.

Forrest N. 
Rating:
2.0

The air conditioner in the truck stopped working. It came on and off a few times.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Guang L. 
Rating:
5.0

Tustin UHaul and Storage is a great location to rent trailers from. Wonderful staff, professional personnel and the equipment is always in top condition. I would recommend this UHaul facility highly.

Glen O. 
Rating:
3.0

Customer service needs work. I rented moving pads which were never opened or used. Uhaul refused a refund.

CARLIE E. 
Rating:
1.0

Your systems are terrible and broken, and your employees don't care. When I added a UBox online, I wasn't quoted the updated shipping price. When I called the Tustin manager, he said the system showed I agreed to the updated price and hung up on me. Every time I get an email from you, the 'click here to respond link' takes me to a server error. I had to manually correct the url just to visit this survey link. Your website told me my shipment was at the wrong uhaul facility. I had to wait a week in order to pick up my containers after they arrived at my destination. When I showed up for my appointment, my containers weren't ready to be picked up, and I had to wait for an hour while a uhaul employee wandered around the warehouse looking for them, then for a trailer and forklift operator to load them. I'm amazed your company functions with so much disfunction. I will not be doing business with you again.

Tom R. 
Rating:
5.0

Parking for my personal car was an inconvenience but overall a great experience.

Mansoo M. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO V. 
Rating:
5.0

Very Fast

ALAN M. 
Rating:
4.0

Very friendly customer service

Vianka I. 
Rating:
5.0

This is one of the best uHaul locations in Orange County , employees are efficient.

Manuel G. 
Rating:
5.0

Customer did not leave a comment.

tim H. 
Rating:
5.0

The truck needed a wash.

HAROLD H. 
Rating:
4.0

Customer did not leave a comment.

Henry A. 
Rating:
5.0

Customer did not leave a comment.

DESIREE S. 
Rating:
5.0

Customer did not leave a comment.

Katy S. 
Rating:
5.0

Everything was very good thank you for your service I am very happy

FRANCISCO Z. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Great service at this location. Very friendly staff. Lots of rental options.

William F. 
Rating:
3.0

Upon dropping the rental off, I asked for a receipt and was told I would receive an e-mail. I still have not received anything.

Nathaniel M. 
Rating:
5.0

Customer did not leave a comment.

GORGE R. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

Nothing….U-haul site made it easy to extend my truck and the crew at the store were very friendly and professional.

Michael H. 
Rating:
1.0

Customer did not leave a comment.

Diane U. 
Rating:
5.0

Customer did not leave a comment.

taylor P. 
Rating:
3.0

It was hard getting gas. The vapor hood would not get Around.

DEANN D. 
Rating:
5.0

Customer did not leave a comment.

lim G. 
Rating:
4.0

Customer did not leave a comment.

AKASH V. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Everybody work fast and very efficient

DEANA R. 
Rating:
4.0

Customer did not leave a comment.

SERAJEAN B. 
Rating:
1.0

I was lied to by the gal who made the reservation for me in person for the trailer. Her name is Jasmine. When when I arrived, she denied ever talking to me! Then I was abruptly told that my rental will be 2 days minimum! I am disputing the charges with my credit card company and will use another trailer/equipment rental company going forward. FYI, this U-Haul location has a long history of bad reviews and low employee morale and basic rudeness and flexibility to customers. Not that any cares about this apparently.

anthony R. 
Rating:
5.0

Manager Andrew Paniagua is so great to work with. He is very helpful, polite, friendly. Customer service is key to a successful business. You are lucky to have Andrew.

RANDY F. 
Rating:
5.0

Customer did not leave a comment.

Larson C. 
Rating:
5.0

Customer did not leave a comment.

TODD F. 
Rating:
5.0

All good

ALFONSO P. 
Rating:
5.0

Customer did not leave a comment.

MANUEL H. 
Rating:
3.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Peng Y. 
Rating:
5.0

Keep up the good work.

murrary M. 
Rating:
5.0

Good customer service

Robert Y. 
Rating:
3.0

When dropping off the auto transport the employee didnt want to accept it. Needed to check with his manager. He should have said no problem one minute let me get your information rather than first off saying I dont know if you can drop it off?

John D. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
3.0

I waited about 10 minutes on the phone for a pick-up. No one answered. I finally just went in and got the job done. I was expecting the lobby to be full but no customers were there. However, the staff support was great - good people and very accommodating.

JON E. 
Rating:
4.0

Customer did not leave a comment.

BINH N. 
Rating:
3.0

Location had virtually no car parking (like 6 spaces total) and no street parking. The Uhaul parking was very tight and difficult to pull into. There were a lot of day workers hanging out front and talking to everyone walking into the store.

Gary S. 
Rating:
5.0

everybody was friendly and great customer services

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Marialoraine L. 
Rating:
5.0

Great service

Javier A.  |  Overall Experience 
Rating:
5.0

The customer service was excellent, and we were pleased with the cargo van we rented!

Deborah C. 
Rating:
3.0

Customer did not leave a comment.

Matthew R. 
Rating:
4.0

MUCH TO EXPERSIVE, Home Depot half the price!

JORGEN R. 
Rating:
4.0

Service and rental was great. Wait time in line to get the keys was long. 40 min

Steven R. 
Rating:
4.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Great staff😍

Seaborn V. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO P. 
Rating:
4.0

The equipment we rented was infested with ants and had three dangerous issues: 1) the steering or alignment is in dire need of repair or replacement; 2) the brakes are very weak, which resulted in multiple close calls; and 3) the tape on the windshield interfered with road visibility. Rectifying these issues will increase the likelihood that the next customer wouldn't be in a possibly inevitable accident from just using your equipment.

Anthony O. 
Rating:
3.0

The vehicle was very difficult to drive as it seemed like an old Uhaul and the sterling wheel was off. I had to turn to the left for it to go straight

RICARDO U. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO V. 
Rating:
5.0

Everyone here were great to work with. Great attitudes and very good quick service. Very satisfied customer here!

BRADLEY C. 
Rating:
2.0

not enough staff at the counter.

David K. 
Rating:
5.0

Customer did not leave a comment.

SOOKLEE L. 
Rating:
3.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

When someone opts not to get a specific add-on coverage, one shouldn't have it mysteriously appear on ones bill. Other than this everything else was great.

JUAN E. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
4.0

Great service worker

Johnny L. 
Rating:
4.0

Customer did not leave a comment.

Coy E. 
Rating:
5.0

Friendly staff and very helpful

terista G. 
Rating:
4.0

Customer did not leave a comment.

Alexander R. 
Rating:
5.0

Customer did not leave a comment.

SEUNGJIN S. 
Rating:
5.0

Great staff at this location!

JON S. 
Rating:
5.0

Customer did not leave a comment.

IGNACIO R. 
Rating:
2.0

The location was convenient but I reserved a trailer and a furniture Dolly because I was moving a piano. I told them we would pick up between 11:30 and 12:00. When I got there, they had no furniture Dollies available. They were all out. They told me those are on a first come, first served basis. I was not told that when I made my reservation. Thank goodness I had some strong young men that were able to lift the piano. If this is standard Uhaul procedure it should be stated when the reservation is made. I'm very unhappy with the way this was handled.

CYNTHIA H. 
Rating:
4.0

The truck was fine. Everything went well. I wasn't able to accomplish what I needed to do and they refunded me a fair amount because I returned with only 5 miles and two hours used.

Frank D. 
Rating:
2.0

The reason for the low rating is there is no customer parking. I had to park my car in a near by neighborhood and walk back to the site. Other than that it was fine. Great staff and vehicle.

PAUL M. 
Rating:
1.0

Really, why?!

LOUELL D. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Excellent customer service from the team here!

Gregory L. 
Rating:
3.0

Not a negative for this location, but for U-Haul. I reserved a trailer 3 weeks in advance from a local location 5 miles away. The very night before pick up date I was notified to pick up from a different location 15 miles away. This was very inconvenient for me and forced me to return trailer during peak traffic hours. Mentioned my disappointment to UHaul associate and was told “that's how it works”.

ANDRE S. 
Rating:
5.0

Customer did not leave a comment.

JIDAPA N. 
Rating:
5.0

Customer did not leave a comment.

IMAGINHR C. 
Rating:
4.0

When the client returns the truck during normal business hours and the personal that checks in the trucks should communicate to the client they are going to be charged for fuel. I returned the truck with the same amount of fuel as when I left. I didn't know I didn't know I was being charged untill I looked at my recite on the email. I hope took a picture.

Guillermo A. 
Rating:
5.0

The best customer service.so patient ..clearly explaining the process..codes to Frasciso..🤗

ELSA H. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
2.0

There's no parking. The employees are exceptional and very helpful

KAREN D. 
Rating:
1.0

They deliver the truck with the least amount of gas. you must be at the gas pump at the time of rental and the charge $30.It's not fair and it's a scam.

Mohammad G. 
Rating:
4.0

Customer did not leave a comment.

Isabel H. 
Rating:
5.0

Great help in the equipment yard connecting up and testing the auto hauler.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Gavin S. 
Rating:
5.0

Efficient pickup and return. Hardly any wait.

Ernest N. 
Rating:
4.0

Customer did not leave a comment.

CHENGKANG M. 
Rating:
5.0

Customer did not leave a comment.

Edward Y. 
Rating:
5.0

I commend the staff for always being friendly and helpful. I appreciate you guys! My experience was nothing but pleasant each time I had to access my storage.

Christine O.  |  Overall Experience 
Rating:
4.0

The parking lot is too crowded the office staff specifically Francisco are incredibly friendly but some yard staff are just jerks. It’s very difficult to get your car back to the loading dock to load stuff out of your storage and Been more difficult to return U-Haul trucks. staff Ordered me to move a very large U-Haul truck in that incredibly tight crowded parking lot I asked them to do it because it was so tight but Christian refused to help and navigating that area is incredibly difficult

Christine L.  |  Overall Experience 
Rating:
3.0

I would have loved to have had a larger storage space. The ones available were kind of small. I had a very tough time with my unit latch. It wasn’t until my daughter noticed a line on the wall and lined it up with the mark that I was able to apply the lock. I don’t think anyone should have to go through that. Had she not noticed I would have gave up and reported in broken. There’s no way everyone will recognize that marking.

Christine O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lewis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas S.  |  Overall Experience 
Rating:
4.0

The parking is always full but staff was always accommodating letting me park temporarily close to get stuff out of my storage.

CHRISTEN T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

luis g.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

elio g.  |  Overall Experience 
Rating:
1.0

Zero help, the lock they provided me with boke on the 3rd use was told too busy to help me come back in 3-4 hours. I just paid storage unit for the month and had to vacate due to not big enough and was provided zero proration, witch every other facilities I contacted do provide, I suggest using them for truck rental and use others for storage

Gary A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alania W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheridan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin F.  |  Overall Experience 
Rating:
5.0

Everyone was friendly . Frankie was exceptional . True gem guy

RAM S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAM S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDY C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffery M.  |  Overall Experience 
Rating:
5.0

The customer service reps were great.

chanda p.  |  First Impressions 
Rating:
5.0

I want to give Sarah at this location a mention because she saved the day for us! We received incorrect information from another rep and based our reservation on it. When we called to confirm Sarah was able to fix the issue and went above and beyond to get us moved in! We thought we were going to have to park our truck full of belongings somewhere once we arrived and hope they weren’t stolen but Sarah got us all set up with a unit and even after leaving the office she sent us information to get us all set up for after hours move in. She deserves a huge kudos and a raise!

Ngozi N.  |  First Impressions 
Rating:
5.0

Andrew was particularly helpful and accommodating during the Covid crisis. Excellent work. Amazing job. Unique manager.

MARIA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDY C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
2.0

People in the office are wack especially management

Anna J.  |  Overall Experience 
Rating:
3.0

The office was difficult to contact, long wait times in person, long phone hold times, then was disconnected. let them know we had moved out then got an email a week later asking where our payment was

Diane C.  |  Overall Experience 
Rating:
1.0

Horrible, I was provide a upstairs storage after been told it was down stairs, the rep. had me deliver my furniture in Tustin, than made me drive the truck all the way to Garden Grove. horrible!

MELISSA G.  |  First Impressions 
Rating:
2.0

facility was ok, the customer service could be better and the manager could pay more attention, gave up my unit was paid in full and i was still charger 259.95 which overdrafted my bank account.

Armando N.  |  Overall Experience 
Rating:
5.0

Good job.

elio g.  |  First Impressions 
Rating:
5.0

Responsible. Professional. Great value

Carlos N.  |  First Impressions 
Rating:
3.0

Poor customer service . Not very helpful and staff seemed very lazy

susana h.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top