Customer Reviews for U-Haul Moving & Storage of Tustin

9703 reviews

1431 El Camino Real   Tustin, CA 92780
(On El Camino Real and Red Hill right next to Shell station -LIMITED PARKING)

(714) 731-1901

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(714) 731-1901

1431 El Camino Real
Tustin, CA 92780
(On El Camino Real and Red Hill right next to Shell station -LIMITED PARKING)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

You suck

Ron H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittni B. 
Rating:
5.0

Excellent customer service!

Cary B. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

MARK Z. 
Rating:
1.0

We had trouble inputting our access code since there were three keypads. We didn't which one to use. So we ask the guy (an employee?) inside and he said storage hours is closed despite the website saying it closes at 10PM; we were there at 9PM. I managed to figure out which keypad and gained access to the storage facility; we started moving my stuff into my storage unit. Soon after, he called the cops for burglary. We had to explain to the cops everything. Bottom-line is, the person inside the facility did not even know when the storage hours of operation are and was rude/extremely unprofessional. I hope this doesn't happen to anyone else moving in late at night.

Wyza n.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

todd S. 
Rating:
4.0

Customer did not leave a comment.

Carlos Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Emilio O. 
Rating:
4.0

Loxation personnel were great. But Uhaul Truck 24/7 app does not work on Android to upload photos of odometer. So cannot drop off truck after hours using three app. Spent over 45 minutes at 1am trying to drop off truck using the app. Uhaul app is big waste of time due to this glitch. Fortunately, app store comments said to login on the website instead of the uhaul app. Website uhaul.com does work to drop off after hours if you have an account set up on the website. However uhaul instructions say to use the app which has a known glitch (dozens of comments on the app store about the glitch inability to upload photos to complete drop off(.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL C. 
Rating:
5.0

Eddie was very nice and helpful. Even helped us with purchasing a trailer light adapter by going into the main store front after trailer was already connected. Great customer service.

EDWARD V. 
Rating:
2.0

AT $1.09 a mile the pricing was absolutely ridiculous!!! The trucks are old piles of crap. AC worked poorly, drivers door had to be slammed to be closed, wind up windows, no central locking - really!!!! the trucks rented for 49 cents a mile just a couple years ago. Then after spending over $800 on the rental, they would not even take back my 10 boxes because I did not have the receipt because my wife bought the boxes on her card!!!!

OLDRICH K. 
Rating:
4.0

Well the car hauler I got had bald tires. I wasnt hauling a junk car it was my show truck. I would have hated to be on the side of the road to poor maintenance. Over all the service was quick.

Jaime A. 
Rating:
5.0

The manager Eddie was a great help to me and I’m very happy with the experience. My only concern was that there was no room to unload storage items because the parking lot was full of the Uhaul trucks and trailers. It’s seemed as if the company doesn’t care much about the storage part but more of the trucks and trailer rentals. If there can be a better way to load and unload storage I believe you’ll get better Buisness. Thanks!

tony o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARACELI O. 
Rating:
5.0

Customer did not leave a comment.

Brandie M. 
Rating:
2.0

Customer did not leave a comment.

Evelyn C. 
Rating:
4.0

Minimal parking. The layout of picking up and returning was restrictive (only 1 way). I need to get out and had to back out.

JOCELYN A. 
Rating:
5.0

Guys were helpful and friendly even after they were out in the 99 degree dun all day. I was impressed. My favorite rental place.

MARTIN C. 
Rating:
5.0

Frank was awesome. Friendly, helpful

VICTOR C. 
Rating:
5.0

I was very impressed with the friendly staff. It is nice to have excellent customer service. Thank You

JENNIFER P. 
Rating:
3.0

Customer did not leave a comment.

Justin R. 
Rating:
4.0

There was no warning about needing a 2nd person to receive a confirmatory call.. Fortunately my partner was with me and able to do this but had I been alone, I am not sure what I would have done or if this step would have prevented my order from happening.. I would suggest you notify renters in advance of this requirement.

Ava M. 
Rating:
5.0

Jocelyn was an exceptional customer service rep! Hire more like her

DANIEL C. 
Rating:
5.0

Check in and return process was quick and easy. The team at the location was really nice and helpful as well. I've gone to buy boxes in the past before my move and they've always been great.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Maija C. 
Rating:
5.0

Will provided great customer service. Was very professional and made sure we were helped as soon as we pulled up.

GARY O. 
Rating:
5.0

Staff very friendly and fast check out

Jeffery D. 
Rating:
5.0

Customer did not leave a comment.

Heather D. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
2.0

Rude customer service, management is disorganized , circus atmosphere...its uhaul what can you expect.

joe T. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Thanks to the team member who checked the truck back in. He was very helpful!!!

BRIAN M. 
Rating:
4.0

Reduce queue time / otherwise service was very well. Especially the gentleman putting the trailer on and of.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

todd S. 
Rating:
5.0

Staff was very friendly

MELISSA K. 
Rating:
5.0

Very friendly staff, gave me good insights on the vehicle. Really easy to work with staff to reschedule and extend my use.

QING W. 
Rating:
1.0

Customer did not leave a comment.

Tara D. 
Rating:
5.0

The staff were efficient and fast at checkout and at check-in!

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

SOHEIL K. 
Rating:
5.0

Customer did not leave a comment.

Molly F. 
Rating:
5.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

patty O. 
Rating:
5.0

Great service at this location!

Marea S. 
Rating:
5.0

Customer did not leave a comment.

Janet H. 
Rating:
5.0

Customer did not leave a comment.

Han J. 
Rating:
4.0

Customer did not leave a comment.

GUSTAVOADOLFO P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
3.0

Good customer service.

BECKY B. 
Rating:
5.0

Very satisfied.

TYRONE B. 
Rating:
5.0

Customer did not leave a comment.

ISABELITO G. 
Rating:
2.0

There are only six parking spots for this business. The only other option is to park several blocks away leaving your vehicle at risk. Totally inadequate given the size of this Uhaul location.

JANINE W. 
Rating:
5.0

Wonderful

MOHAMED A. 
Rating:
4.0

There was a long line. I could have avoided it using the app. But the customer service people who work at this location are super friendly and helpful... they do the best they can to keep the line moving and show their appreciation to every customer. :):)

Rebbecca G. 
Rating:
5.0

Customer did not leave a comment.

Kurtis R. 
Rating:
4.0

I hope they could do a litter more. I was ok as overall, but it would be great if they do a little more.

YUN K. 
Rating:
5.0

Customer did not leave a comment.

CHEVY S. 
Rating:
3.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

I had a great experience. The staff was very friendly and helpful.

Kimberly V. 
Rating:
5.0

I was there at the start of shift and they were bery helpful! I love this location! They are costumer focused.

Jose F. 
Rating:
5.0

Everyone was helpful and very positive.

MICHAEL S. 
Rating:
3.0

too expensive. customer staff not friendly, couldnt be bothered

GLENN W. 
Rating:
4.0

Very personable and capable staff. Quick service.

GRACE H. 
Rating:
2.0

Dirty truck with bad transmission. Gave me the dirtiest truck on lot. Wasn't cleaned before it was given to me

Andrew H. 
Rating:
2.0

Even thought we had reserved a unit three months in advanced, when we arrived, not only was there not a unit of our size available, there was no unit available for us to rent at all. We had to find a location with an available unit and then come back to return the truck. The staff member who worked with us was very apologetic, and she was very helpful in directing us to an alternative location, but it was still inconvenient for our reservation to have been over-looked.

Shawn R.  |  Overall Experience 
Rating:
3.0

All the service related to the truck was good, but we had reserved a storage unit, and the location had booked it, causing us to have to look for a unit at a different location. The staff were very helpful in sending us to a good location with available units, and throughout the process of returning the truck once we had unloaded elsewhere, but having to find a different location was still inconvenient. Access to the facility was also difficult. If we had been able to store our things, we wouldn't have been able to get the truck to the dock for unloading. We would have had to carry our stuff through the lot because they had trucks blocking the loading dock.

SHAWN R. 
Rating:
5.0

Great service and very nice people that work there!!

SUSANMARY L. 
Rating:
4.0

The box arrived even earlier than expected, my stuff were intact. Just getting a truck was with limited hours instead of one day, also the guy on the counter was not friendly. However the guy received the truck was very friendly and answers all my questions regarding my bill.

Raed I. 
Rating:
1.0

Needs friendlier workers!!

luis g.  |  Overall Experience 
Rating:
5.0

Everyone in that office is outstanding. Everyone was so helpful and respectful even though they were very busy.

Hector O. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

It was a grate service thanks

GERARDO B. 
Rating:
5.0

Customer did not leave a comment.

Salim F. 
Rating:
5.0

Customer did not leave a comment.

Randal O. 
Rating:
5.0

Customer did not leave a comment.

Vickie S. 
Rating:
5.0

Customer did not leave a comment.

JIANHUI Y. 
Rating:
5.0

Everything was handled perfectly. It was all great!

LINDA H. 
Rating:
3.0

Protect compound from vandals and drug users.

CHIAOHAO C. 
Rating:
5.0

Staff very helpful and thorough. Will return to this location for future needs

Craig D. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Customer did not leave a comment.

RAJNEESH L. 
Rating:
5.0

no need fo secondary number

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

IGOR S. 
Rating:
5.0

Customer did not leave a comment.

Roshan P. 
Rating:
2.0

I left my I phone inside the truck I rented it's been 2 days and I haven't even got a phone call yet,. What a bunch of thieves

Monica M. 
Rating:
5.0

Customer did not leave a comment.

BRENDAN B. 
Rating:
2.0

Gas price to high going to competition next time

HARVEY T. 
Rating:
5.0

Awesome customer service.

TORRY R. 
Rating:
5.0

Customer did not leave a comment.

CAMERON H. 
Rating:
3.0

The odometer readings are in accurate. Needs to be fixed I was charged for going over the miles and I barely used up any miles such a rip off

JACSON L. 
Rating:
5.0

Staff is awesome I would highly recommend them 💯. They are my go to when I need to rent a truck. Thank you guys.

Sandra M. 
Rating:
4.0

Customer did not leave a comment.

Marc H. 
Rating:
5.0

Customer did not leave a comment.

MARTHA G. 
Rating:
5.0

Great customer service checking in and also with checking out!!!

Kathleen P. 
Rating:
5.0

Customer did not leave a comment.

Nabil E. 
Rating:
1.0

Customer did not leave a comment.

SHELTON P. 
Rating:
4.0

Customer did not leave a comment.

SONJA N. 
Rating:
5.0

Customer did not leave a comment.

KEVIN T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
5.0

Very helpful staff.

James O. 
Rating:
5.0

Great service

Javier A.  |  Overall Experience 
Rating:
5.0

I commend the staff for always being friendly and helpful. I appreciate you guys! My experience was nothing but pleasant each time I had to access my storage.

Christine O.  |  Overall Experience 
Rating:
4.0

The parking lot is too crowded the office staff specifically Francisco are incredibly friendly but some yard staff are just jerks. It’s very difficult to get your car back to the loading dock to load stuff out of your storage and Been more difficult to return U-Haul trucks. staff Ordered me to move a very large U-Haul truck in that incredibly tight crowded parking lot I asked them to do it because it was so tight but Christian refused to help and navigating that area is incredibly difficult

Christine L.  |  Overall Experience 
Rating:
3.0

I would have loved to have had a larger storage space. The ones available were kind of small. I had a very tough time with my unit latch. It wasn’t until my daughter noticed a line on the wall and lined it up with the mark that I was able to apply the lock. I don’t think anyone should have to go through that. Had she not noticed I would have gave up and reported in broken. There’s no way everyone will recognize that marking.

Christine O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lewis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas S.  |  Overall Experience 
Rating:
4.0

The parking is always full but staff was always accommodating letting me park temporarily close to get stuff out of my storage.

CHRISTEN T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

luis g.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

elio g.  |  Overall Experience 
Rating:
1.0

Zero help, the lock they provided me with boke on the 3rd use was told too busy to help me come back in 3-4 hours. I just paid storage unit for the month and had to vacate due to not big enough and was provided zero proration, witch every other facilities I contacted do provide, I suggest using them for truck rental and use others for storage

Gary A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alania W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin F.  |  Overall Experience 
Rating:
5.0

Everyone was friendly . Frankie was exceptional . True gem guy

RAM S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAM S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDY C.  |  First Impressions 
Rating:
5.0

Good job.

elio g.  |  First Impressions 
No reviews have been submitted for this location.

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