Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just continue to do what you do.
I will return to you next year for my truck rental needs.
KIHEI O
Rating:
5.0
Ordering, checking in, using the vehicle and returning was very easy and smooth. Thank you!
JAMES C
Rating:
5.0
Awesome staff, very friendly and helpful.. will be back
GARO H
Rating:
2.0
I cannot recommend u-haul to anyone else. I was originally asked to go to Anaheim for a pick-up for a discounted truck. However, nobody showed up and I cancelled to opt for a truck in Tustin. The customer service rep told me that I could keep the discount and that the Tustin center would provide me with further compensation. When I got to the Tustin facility, I was told that I could not receive any discount, as offers were by location basis and the customer service rep should not have told me that. Extremely disappointed, I felt super misled and that my time was wasted. Horrible.
DENNY M
Rating:
4.0
Customer did not leave a comment.
KIMBERLY M
Rating:
3.0
I picked the truck up after 9:00 p.m. and it was in a bad neighborhood. I could not find the location that they said was north of the place. I finally found it, but it was scary
Dawn W
Rating:
5.0
Customer did not leave a comment.
Liz N
Rating:
5.0
The staff was very prompt. helpful, and polite... I always have a great experience at this location.
STEVEN L
Rating:
3.0
Customer did not leave a comment.
Carlos H
Rating:
5.0
I received excellent customer service. The truck I rented was clean and ready for pick up. There’s a long driveway, at this location, for truck returns making it easy. Thank you to the people running this location.
NICKI T
Rating:
5.0
Customer did not leave a comment.
JEFFREY B
Rating:
5.0
Customer did not leave a comment.
THOMAS H
Rating:
5.0
Customer did not leave a comment.
DAVID M
Rating:
5.0
Thank you all for your help . Made it easy for me .
AHMAD H
Rating:
5.0
Wasn’t able to finish pictures but all is in good condition for drop off.
DOUGLAS H
Rating:
5.0
Using the mobile feature was really easy and convenient. When I needed assistance, the staff the counter were friendly and courteous as well as the time for truck return.
Jose G
Rating:
5.0
Customer did not leave a comment.
AMOURE L
Rating:
4.0
Customer did not leave a comment.
MOHAMMAD R
Rating:
5.0
Make sure the gas tank is full . I have to go to gas station as soon as left your lot
CAMERON S
Rating:
5.0
Customer did not leave a comment.
Steven B
Rating:
5.0
Customer did not leave a comment.
NEIL R
Rating:
5.0
Customer did not leave a comment.
LISA G
Rating:
5.0
Staff was courteous, professional and knowledgeable.
AKIRA O
Rating:
5.0
Customer did not leave a comment.
Lisa D
Rating:
5.0
Customer did not leave a comment.
DANIEL G
Rating:
5.0
Customer did not leave a comment.
Ron V
Rating:
2.0
the front tire safety straps were frayed and unuseable
PETER J
Rating:
5.0
Customer did not leave a comment.
JOSHUA S
Rating:
5.0
Customer did not leave a comment.
JOHN W
Rating:
5.0
Customer did not leave a comment.
KEITH T
Rating:
5.0
Customer did not leave a comment.
DAVID V
Rating:
5.0
Amazing! Service was great! Good prices. Rented a 10 foot truck received it and went on my way quickly! Will use this service again soon.
BRYAN C
Rating:
5.0
All good
SAMUEL B
Rating:
5.0
Very friendly staff clean truck and very easy to drive!
Thomas H
Rating:
5.0
Thanks for the awesome service.
CHRIS D
Rating:
5.0
Customer did not leave a comment.
ANDREW T
Rating:
5.0
Customer did not leave a comment.
JEFFREY B
Rating:
5.0
Customer did not leave a comment.
Andrew K
Rating:
5.0
The gentleman that helped me was beyond fantastic. Super helpful and fixed things immediately as problems came up. Couldn't be happier with my experience.
ADRIAN A
Rating:
1.0
Had no gas, truck was too big, my trailer was never in, bad experience ever.
CARLOS L
Rating:
1.0
I plan to use other moving services in the future after my experience with U-haul.
ROBYN J
Rating:
5.0
The app is super buggy. Couldn't take any pictures or complete the pickup steps through the app. The location itself was super convenient and staff were helpful when I dropped off.
Amira A
Rating:
5.0
Customer did not leave a comment.
John T
Rating:
5.0
My experience was great quick and easy with the mobile rental. Employees were great from start to finish of the rental!
Christine S
Rating:
5.0
Fast, courteous and friendly, very large inventory to serve lots of customers at once
TONY D
Rating:
5.0
Everything was just a great experience at this location the drop off was a lil unexpected cause of all the returned rental trucks blocking driveway . But overall this place was a great choice . Truck was so easy to drive super clean and new . Thnk you
Michelle G
Rating:
4.0
The trailer that I got had a bunch of oil inside on the floor of the trailer!
I slipped multiple times while using this unit !! Super upset !!
I explained all of this to the person who’s said they would look into this AND let me know so I am expecting to hear back from someone at U-Haul ??
HOUMAN A
Rating:
5.0
Customer did not leave a comment.
SYLVIA D
Rating:
5.0
Everything was right on in quick and out quick very efficient and easy.
MICHAEL C
Rating:
5.0
Excellent service
SHAHRAM S
Rating:
5.0
Una revision exhaustiva del vehiculo. Encontramos bajo la silla del pasajero un telefono celular y un jugete. Debio haber sido detectado en la inspeccion posterior al retorno del vehiculo y antes del siguiente alquiler.
JAVIER C
Rating:
5.0
I rent from this location a few times per year for convenience but now just as much because of the awesome staff. It is always a pleasant experience working with people who know what they are doing, are always pleasant and continue to be very helpful.
Paul K
Rating:
5.0
People were very courteous and helpful.
SAMUEL B
Rating:
3.0
was given incomplete and inaccurate information when making a reservation in person. created a problem the day before truck pickup. was told my truck could be picked up at different location nearby but when I called there was no answer. National reservation center called to confirm new pickup location but I was told my truck may not be available at my desired pickup time and that there was really no guarantee it would be available at all because the customer was scheduled to return it but there's no guarantee. had to spend a lot of time trying to confirm a rental day before I needed it and ended up with a smaller truck than desired. VERY disappointing
ROBERT M
Rating:
5.0
All staff did a great job
Edward C
Rating:
5.0
Everything was excellent. No complaints!
Scott P
Rating:
5.0
Fast, easy, efficient, appropriately stocked. No issues and VERY FAST
Adam W
Rating:
5.0
This location has an extremely professional friendly and courteous staff. A wall of which are very willing to help and make the process very smooth.Thank you so much.You have me as a customer forever.L o l
THOMAS M
Rating:
5.0
Great customer service. Will be back here
SEKOUALI A
Rating:
5.0
Excellent and quick process pick up and return
CANDY G
Rating:
4.0
Parking is very difficult.
MARC G
Rating:
5.0
Nothin!g! Love the awesome customer service and support
MICHAEL H
Rating:
5.0
Great
ARMEL N
Rating:
5.0
👍👍
FREDY C
Rating:
1.0
My truck stalled and found out the battery cable was loose. I lost over an hour of moving time. I called uhaul and could not get through at all. Should be a direct number not tye run around download an app etc. Just ridiculous. I also got charged an extra fee of $28 not sure why yet. I put the gas just above the level I got it so I hooe tge charge was not for gas.
BENNIE G
Rating:
4.0
Customer did not leave a comment.
DAVID B
Rating:
4.0
Upgrade your software. There was a very large line at pick up this morning caused by the painfully slow reservation system. Staff did the best they could though. But check in shouldn’t take 20 minutes per person.
JONATHON S
Rating:
5.0
Customer did not leave a comment.
Juan S
Rating:
5.0
Que haya más gente que hable español solo una personas habla español lo de más todo perfecto
JULIO R
Rating:
5.0
Customer did not leave a comment.
AARON W
Rating:
5.0
minor technical difficulties with payment but service was great
BRIAN C
Rating:
5.0
Very helpful and friendly employees
RANDALL G
Rating:
5.0
The service was great! The movers were awesome, on time, determined, and worked very hard! I am very pleased!
NATASHA S
Rating:
5.0
Downloaded the App. Reserved the vehicle. Went over to the Tustin location. Provided friendly and knowledgeable help by the young man at the counter. Inspected the van, drove way. Picked up and dropped off the load. Returned van to store. Kindly greeted by a center staff member who informed he would take care of everything. Excellent and smooth rental assistance offer by Tustin's location personnel. Thank you.
CLAYTON D
Rating:
5.0
Efficient process for both pickup and return. Very friendly people.
MARK K
Rating:
4.0
Customer did not leave a comment.
THOMAS R
Rating:
1.0
Terrible slow system and procedure that wasted my time and created stress on my move. Will be looking for other moving services from now on.
Carlo B
Rating:
1.0
The interior of the truck was covered with dust. The staffs didn’t show me where the truck was even though I was the only customer in the shop and there were three of them. The truck they assigned me was blocked by another truck. This was my first disappointment at this location.
Yuki H
Rating:
4.0
Issues with the system this morning but staff handled it well. Parking is very sparse, only 6 spots. Car was mostly clean but there was a roach in it that I had to kill while driving lol.
Okechukwu C
Rating:
5.0
Customer did not leave a comment.
CAYLER C
Rating:
5.0
Customer did not leave a comment.
ARMANDO C
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
The customer service was excellent! Everythinng was easy and ran smoothly. Thank you!
Shannon R
Rating:
5.0
Customer service was absolutely wonderful, thank you so much!
NICOLAS U
Rating:
5.0
Customer did not leave a comment.
ALEJANDRA R
Rating:
5.0
Perfect
FREDY C
Rating:
5.0
Customer did not leave a comment.
Leslie R
Rating:
5.0
I which the storage would be accessible until midnight instead of 10 PM.
Everything else was 10/10.
Sandro a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDUARDO M
Rating:
5.0
Even though it wasn’t this locations fault, they gave us free miles to try to offset the discrepancy.
TAWNY N
Rating:
5.0
Customer did not leave a comment.
Warren S
Rating:
5.0
Customer did not leave a comment.
JOSE G
Rating:
5.0
Customer did not leave a comment.
RHONDA M
Rating:
5.0
The person he help was a very nice person. Good customer service and helpful.
AHMAD O
Rating:
1.0
Poor customer service, lied about notifying me regarding the after hours service fee. Yet another way U-Haul wants to sneak in a fee. Last time I was charged $5,100 which over drafter my account and made me late on my rent. In summary the last two times I’ve done business with U-Haul it’s been poor. Need to find a competitor. I guess I need to give Penske, Budget, or Enterprise a try. Can’t be worst then U-Haul.
CARLOS P
Rating:
4.0
If you insist on using the app, don't park the truck in a way that doesn't allow the pictures the app requires. Make the app work properly and make it more user friendly.
Cassandra T
Rating:
5.0
Very perfect for everything !
SHAO C
Rating:
5.0
This is the best Uhaul location I’ve ever gone too. I am a repeat customer here and will continue to be as long as I can.
Geoffrey M
Rating:
5.0
Customer did not leave a comment.
John Z
Rating:
5.0
Customer did not leave a comment.
ROLAND M
Rating:
4.0
The prices were a little expensive from the beginning
Jesse L
|
Overall Experience
Rating:
5.0
Very professional and courteous service
JOHN W
|
Overall Experience
Rating:
4.0
Thank you very much for your support and help.
thomas q
|
Overall Experience
Rating:
3.0
Our only recommendation is to add lighting inside the storage unit. we had to bring a flashlight to see what we were doing inside of the storage unit.
On another note, the Staff and convience was great. Thank you team.
ROGER W
|
Overall Experience
Rating:
3.0
All workers I interacted with were very kind and helpful, customer service was excellent. Storage was very hot though and no elevator, and had a weird smell, seemingly from a water leak but I’m not sure.
Brianna L
|
Overall Experience
Rating:
5.0
employees are very professional, friendly, and go out their way to help you U-haul great Company.
Anthony T
|
First Impressions
Rating:
5.0
Plz train it new front desk worker better ty
Howard C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexis P
|
Online Move In
Rating:
4.0
Nice facilities
Jesse L
|
First Impressions
Rating:
5.0
Very thankful for the service , space and accommodations!
Vanessa S
|
Overall Experience
Rating:
5.0
The staff was very helpful and friendly
Dane D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANYANG A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Evan K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary L
|
Overall Experience
Rating:
5.0
The staff was very helpful and everything was great. The main thing I wasn't happy with is that the 2nd floor has no elevator and you have to walk up 12 steep stairs. That made it more challenging. But they do have units on the ground level you can use. It's a smaller location so they only had 1 large one available on the first floor.
gisela b
|
First Impressions
Rating:
5.0
U haul should give back unused monies for partial month(s). I.e, February 1-March 1. You move out February 20th, 8 days should be returned ($$)
Callie J
|
Overall Experience
Rating:
5.0
Great staff very very helpful and willing to go one step further. Highly recommend!!
Paula B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Pepper F
|
First Impressions
Rating:
5.0
I was denied access to the storage unit around 5:00 pm over the weekend on a couple of occasions. This seems restrictive as I didn't receive any communication regarding the rationale.
Peter O
|
Overall Experience
Rating:
1.0
Not well lit. Doors not working. No elevator. Hard loading dock
JAZMINE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANGELLICA S
|
First Impressions
Rating:
5.0
Staff was always extremely helpful and available, storage facilities were always clean and well maintained with moving carts readily accessible. The site is secure and does a great job of limiting access to only authorized customers. Will be using this location again in the future.
Shanon B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nicholas S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID S
|
First Impressions
Rating:
5.0
The manager was very nice and made my move in very easy
Nanabaah P
|
Online Move In
Rating:
5.0
Joselyn very helpful
John C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Callie J
|
First Impressions
Rating:
5.0
The manager and every team member were very helpful and cared about doing the right thing the second I walked in.
Brian A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zhixin Z
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joseph O
|
Overall Experience
Rating:
5.0
Staff was very friendly and helpful.
Desiree S
|
Overall Experience
Rating:
5.0
Was renting for long time and always had someone to help. Staff very professional and nice.
Thank you.
RONDA D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Priscilla L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raul B
|
First Impressions
Rating:
4.0
Unit was way too small and had to change to a bigger one! When I booked it online it said for a studio apartment! Not even close
Helena H
|
Overall Experience
Rating:
5.0
Very helpful
Desiree S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Isabella A
|
Online Move In
Rating:
5.0
Everyone was very friendly, accommodating, and helpful. Effort and professionallism goes a long way, especially during a stressful transition. Thank you guys for everything.
Jose P
|
First Impressions
Rating:
5.0
Whenever I am in Orange County for work, and need a trailer or moving materials, the Uhaul Moving and Storage of Tustin is my first choice. Staff is always willing to work with me and ask questions to ensure that the truck, trailer, storage unit, or materials that I am seeking, will do the job. Kaylee / Kayleigh (I apologize for not getting your name in its correct spelling) helped me with my storage unit a few days ago. She made sure my items fit in the unit, after realizing that the unit I reserved, was too small. Excellent customer service. The owner Edgar is always willing to help. He closed out my unit yesterday since I didn't need it anymore. He valued my feedback. Again, always positive here. I'm sure I will be back soon.
Alan G
|
Overall Experience
Rating:
5.0
Only downside is no AC but other than that it was exactly what I needed.
Troy E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Omid R
|
Overall Experience
Rating:
5.0
Every staff was very helpful and professional.
arthur g
|
Overall Experience
Rating:
4.0
Was secure but the light near my storage always turns off and was motion activated but not from where my storage unit was. Had to walk to the end of the row to get the light turned on.
Tamara G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maha A
|
Overall Experience
Rating:
5.0
Never had a problem.
ARLENE C
|
Overall Experience
Rating:
5.0
Besides a nice clean place, staff were helpful, informative, and friendly.
arthur g
|
First Impressions
Rating:
5.0
Great experience!
Daniel E
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
ANGELA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SONIA M
|
Overall Experience
Rating:
5.0
My experience has been great and this Tustin Location always has a helpful staff willing to accommodate any questions or concerns I may have, or if I want to come to the Tustin location to make a payment they have a friendly and helpful staff to do that and I appreciate all of your employees hard work. Thank you.
RONDA D
|
First Impressions
Rating:
3.0
Staff were very knowledgeable and helpful. The facility had some issues. First, the parking situation was poor, making it difficult to access the storage facility. The parking lot was small, and there were many trucks and inadequate spaces to park near the storage facility. The sliding latch on the storage unit didn’t work properly for the duration of the month. I waited in a long line at least twice to alert someone. There was no way to call for help from the back. No one answers a phone locally. Lastly, the double doors were never accessible, forcing customers to use a single door, unless they waited in the long line in the front to notify a U-Haul rep, or the customer happened to catch a rep in the parking lot.
karen w
|
Overall Experience
Rating:
3.0
Not enough units to fit my need
john m
|
First Impressions
Rating:
4.0
Only downsides were that I was told it closed at 8 but it actually closed at 7, and also none of the larger doors were open and staff said they wouldnt/couldn't open them so we had to get a king sized matress through a doors which was a struggle. The staffed did give us a hand with it tho, so i appreciate that
CURTISS C
|
First Impressions
Rating:
5.0
I luv the U! Thank you!
Christian D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Omid R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge B
|
Overall Experience
Rating:
3.0
I moved out because ONE of your Employees, tried to ILLEGALLY charge me for Non Authorized services. Who ever this was SHOULD be FIRED !!!
pedro s
|
Overall Experience
Rating:
4.0
They helped me figure out exactly what I needed.
shante g
|
First Impressions
Rating:
3.0
I moved out on 03/09/2022. The management on duty was not in for that week a schedule change so it reflects that I have a balance due 03/10/2022. I already vacated the unit.
My Unit was Closed out a week late spoke to Kaylee at Tustin 714-804-3023 .
I should have no balance or nothing showing owed. Left unit wide open and cleaned out on 03/09/2022
Mistina M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Francisco V
|
Overall Experience
Rating:
5.0
uhauls infrastructure and available tools/ facility made our move so much easier. Moving is already stressful so we really appreciate how easy uhaul made the rental process for the trailer and the storage facililty. We would 10/10 recommend uhaul to our friends and family for future moves.
Vanessa L
|
Online Move In
Rating:
5.0
Great storage facility. All employees are very friendly and helpful.
Berenis R
|
Overall Experience
Rating:
5.0
The staff there were very helpful and friendly,answering all my concerns,and catering to my needs.i would rate this location on a scale of 1-10. A high 10.
shavon s
|
First Impressions
Rating:
3.0
There is a Homeless guys leaving right in front of unit 254. I didn’t feel safe at all leaving the door open and unlock while I was moving out. Also, there is others storage rental properties that would make your life easier having elevators with a lower cost per rental.
In regards the Homeless guy I think he lives in the unit.
Ricardo M
|
Overall Experience
Rating:
1.0
Items were stolen from my storage unit, specifically, my personal documents including all of my identity information as well as my children's. The customer deserves some type of recompensation, this property is under 24/7 surveillance this is unacceptable.
brittany A
|
Overall Experience
Rating:
1.0
You suck
Ron H
|
Overall Experience
Rating:
1.0
We had trouble inputting our access code since there were three keypads. We didn't which one to use. So we ask the guy (an employee?) inside and he said storage hours is closed despite the website saying it closes at 10PM; we were there at 9PM. I managed to figure out which keypad and gained access to the storage facility; we started moving my stuff into my storage unit. Soon after, he called the cops for burglary. We had to explain to the cops everything. Bottom-line is, the person inside the facility did not even know when the storage hours of operation are and was rude/extremely unprofessional. I hope this doesn't happen to anyone else moving in late at night.
Wyza n
|
Online Move In
Rating:
5.0
The manager Eddie was a great help to me and I’m very happy with the experience. My only concern was that there was no room to unload storage items because the parking lot was full of the Uhaul trucks and trailers. It’s seemed as if the company doesn’t care much about the storage part but more of the trucks and trailer rentals. If there can be a better way to load and unload storage I believe you’ll get better Buisness. Thanks!
TONY O
|
Overall Experience
Rating:
2.0
Even thought we had reserved a unit three months in advanced, when we arrived, not only was there not a unit of our size available, there was no unit available for us to rent at all. We had to find a location with an available unit and then come back to return the truck.
The staff member who worked with us was very apologetic, and she was very helpful in directing us to an alternative location, but it was still inconvenient for our reservation to have been over-looked.
Shawn R
|
Overall Experience
Rating:
1.0
Needs friendlier workers!!
luis g
|
Overall Experience
Rating:
5.0
Great service
Javier A
|
Overall Experience
Rating:
5.0
I commend the staff for always being friendly and helpful. I appreciate you guys! My experience was nothing but pleasant each time I had to access my storage.
Christine O
|
Overall Experience
Rating:
4.0
The parking lot is too crowded the office staff specifically Francisco are incredibly friendly but some yard staff are just jerks. It’s very difficult to get your car back to the loading dock to load stuff out of your storage and Been more difficult to return U-Haul trucks. staff Ordered me to move a very large U-Haul truck in that incredibly tight crowded parking lot I asked them to do it because it was so tight but Christian refused to help and navigating that area is incredibly difficult
Christine L
|
Overall Experience
Rating:
3.0
I would have loved to have had a larger storage space. The ones available were kind of small. I had a very tough time with my unit latch. It wasn’t until my daughter noticed a line on the wall and lined it up with the mark that I was able to apply the lock. I don’t think anyone should have to go through that. Had she not noticed I would have gave up and reported in broken. There’s no way everyone will recognize that marking.
Christine O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lewis C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicholas S
|
Overall Experience
Rating:
4.0
The parking is always full but staff was always accommodating letting me park temporarily close to get stuff out of my storage.
CHRISTEN T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
luis g
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
elio g
|
Overall Experience
Rating:
1.0
Zero help, the lock they provided me with boke on the 3rd use was told too busy to help me come back in 3-4 hours. I just paid storage unit for the month and had to vacate due to not big enough and was provided zero proration, witch every other facilities I contacted do provide, I suggest using them for truck rental and use others for storage
Gary A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Alania W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margie R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Austin F
|
Overall Experience
Rating:
5.0
Everyone was friendly . Frankie was exceptional . True gem guy
RAM S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAM S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RANDY C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeffery M
|
Overall Experience
Rating:
5.0
The customer service reps were great.
chanda p
|
First Impressions
Rating:
5.0
I want to give Sarah at this location a mention because she saved the day for us! We received incorrect information from another rep and based our reservation on it. When we called to confirm Sarah was able to fix the issue and went above and beyond to get us moved in! We thought we were going to have to park our truck full of belongings somewhere once we arrived and hope they weren’t stolen but Sarah got us all set up with a unit and even after leaving the office she sent us information to get us all set up for after hours move in. She deserves a huge kudos and a raise!
Ngozi N
|
First Impressions
Rating:
5.0
Andrew was particularly helpful and accommodating during the Covid crisis. Excellent work. Amazing job. Unique manager.
MARIA N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RANDY C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
John B
|
Overall Experience
Rating:
2.0
People in the office are wack especially management
Anna J
|
Overall Experience
Rating:
3.0
The office was difficult to contact, long wait times in person, long phone hold times, then was disconnected. let them know we had moved out then got an email a week later asking where our payment was
Diane C
|
Overall Experience
Rating:
1.0
Horrible, I was provide a upstairs storage after been told it was down stairs, the rep. had me deliver my furniture in Tustin, than made me drive the truck all the way to Garden Grove. horrible!
MELISSA G
|
First Impressions
Rating:
2.0
facility was ok, the customer service could be better and the manager could pay more attention, gave up my unit was paid in full and i was still charger 259.95 which overdrafted my bank account.
Armando N
|
Overall Experience
Rating:
1.0
Horrible customer service. They key to my lock mysteriously didn't work and they didn't have an answer as to why (even tho it worked in the past). Had to pay $50 to cut a lock that wasn't even mine.
Joshua H
|
Overall Experience
Rating:
4.0
Service and storage good
Arthur V
|
Overall Experience
Rating:
5.0
Good job.
elio g
|
First Impressions
Rating:
5.0
Responsible. Professional. Great value
Carlos N
|
First Impressions
Rating:
1.0
The people working at this location must hate their job so much because they were extremely rude.
This location also has the worst parking and storage loading area I've ever been in.
ZACKARY T
|
Overall Experience
Rating:
5.0
The staff are competent and friendly.
Sam M
|
Overall Experience
Rating:
5.0
They we're very nice and helpful!
Bethany P
|
Overall Experience
Rating:
1.0
CUSTOMER SERVICE IS TERRIBLE AND YOUR C.S. REPS HAVE NO CLUE WHAT THEY ARE DOING. HOW CAN YOU RENT A STORAGE TO A CUSTOMER AND NOT TELL THEM THERE ARE NO ELEVATORS TO MOVE THEIR FURNITURE??????
vivian s
|
Reservation
Rating:
5.0
In fact, I did not come to this facility and didn't know its storage condition. The persons I contacted with were very nice dealing with delivering my 3 U-box to my apartment. Nice job for them.
Zhiqian D
|
Overall Experience
Rating:
5.0
I had two uboxes delivered. Everything went smoothly. The staff were professional and friendly.
Charles L
|
Overall Experience
Rating:
4.0
Aa
Ed R
|
Overall Experience
Rating:
3.0
Not enough parking available
Crystal C
|
Overall Experience
Rating:
3.0
2nd floor with no elevator, no AC, etc.
Ed R
|
Reservation
Rating:
3.0
We had issues with our Uboxes, and was told that I had to bring my own truck and there was no truck available at the site.
Yushu Z
|
Overall Experience
Rating:
1.0
Andrew the general manager in’s Tustin is very unprofessional and impatient to customers. And uhaul make it very confusing for pick up ubox or delivery it. the door is sealed and didn’t notice earlie.
Bo H
|
Overall Experience
Rating:
3.0
Poor customer service . Not very helpful and staff seemed very lazy
susana h
|
Reservation
Rating:
4.0
Never had a problem.
Ronald N
|
Overall Experience
Rating:
1.0
Andrew and staff were completely and utterly unaccommodating and unprofessional. The units are not the actual size they advertise. Customer service was at an all time low.