Customer Reviews for U-Haul Moving & Storage of Twin Falls

2,980 reviews

1757 Kimberly Rd   Twin Falls, ID 83301
(About 1/2 mile east of Blue Lakes Blvd)

(208) 735-0075

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(208) 735-0075

1757 Kimberly Rd
Twin Falls, ID 83301
(About 1/2 mile east of Blue Lakes Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Equipment condition link did not work. There was a cracked tow dolly fender and star crack on the truck windshield that were not pointed out that we could not indication in the condition link. We took pictures but we could not use the 24 hr drop off because of that.

George S. 
Rating:
3.0

When I was there they had only one employee working and between various customers wanting propane and other services it took forever. I had to,restrain myself from walking out and going elsewhere. Also,the truck I rented, the windows, mirrors, front end, coated with bugs etc. they never cleaned.

David R. 
Rating:
5.0

Customer did not leave a comment.

Annette B. 
Rating:
5.0

Customer did not leave a comment.

Peggy B. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
4.0

Customer did not leave a comment.

chris C. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
4.0

Customer did not leave a comment.

Travis C. 
Rating:
5.0

Customer did not leave a comment.

Fred E. 
Rating:
5.0

Customer did not leave a comment.

Bobbie K. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Kindra C. 
Rating:
5.0

Quick in out for a drop off good group of employees.

Mike A. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer service was exceptional! Friendly and efficient, something we don't experience very often any more.

John T. 
Rating:
5.0

Customer did not leave a comment.

Daphne J. 
Rating:
1.0

It is bad service when the only car dolly in the state practically is local only. Means an unhappy customer must make the 161 mile trip 3 times. Firstly to move the vehicle than secondly to return the car dolly back to the original location and thirdly... well you get it! Damn! these days every business is full of non-helpful service and non caring people. Feels like communism already. only answer is No!

William A. 
Rating:
4.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

Gerry H. 
Rating:
4.0

When customer service tells a customer there won't be any extra fees for a 2 hour delay, it would be nice if they would tell the location not to charge me a full extra days rental!! I will take this up with the location on Monday August 1 and will expect a refund of the extra days rental.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

ADianne H. 
Rating:
3.0

Customer did not leave a comment.

Kimberly T. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Devin R. 
Rating:
5.0

Very friendly and helpful.

Debbie R. 
Rating:
5.0

Customer did not leave a comment.

Robin W. 
Rating:
5.0

Great Customer Service! The guys that work here are the best!

Carol B. 
Rating:
5.0

Always helpful and courteous.

Debbie T. 
Rating:
5.0

Customer did not leave a comment.

Drake F. 
Rating:
3.0

The guy that helped us had absolutely no personality. He didn't even talk to us, just hooked up the car trailer behind the uhaul van & said your all set. The 6 blankets & 4 boxes I had also ordered were not in the truck when I got it home. He told me I should have mentioned it before I left. Was suppose to be refunded & have yet to see that credit.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Raul L. 
Rating:
5.0

Clean the truck & wash the windows

BRENT P. 
Rating:
3.0

Make sure mileage is confirmed each time vehicle is sent out. I drove only 24 miles at the most and was charged for 50. I tried to explain and was told nothing could be done. My theory is whoever checked the vehicle in prior to my usage transposed the number.

Peter S. 
Rating:
3.0

In and out. But the gentleman who helped us wasn't the most helpful.

Barry B. 
Rating:
5.0

I don't think it should be that expensive to rent a trailer. And I think the price should be the same across the board! Not get quoted a price of $396.00 and then get there to pick it up and the price jumped up to almost $1300.00! Because I was taking it to my destination not dropping it off from my destination!

Jeannie A. 
Rating:
5.0

Customer did not leave a comment.

Lanette J. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
3.0

The only complaint I have is that I asked about renting a larger unit and the guy responded with". I can't do that, only the manager can and I don't know where he is right now." Then I passed at least 4 (I didn't go down every row) larger units that I would rather have rented. I was in a hurry and need to unload the truck. Given the option I would have gladly waited to be able to get a bigger unit.

PeggyJill v.  |  First Impressions 
Rating:
1.0

Spent nearly 15 minutes waiting for someone to come into the store and greet us and get our reservation started. Then he couldn't find the keys to the truck we rented because staff didn't' put them asway properly. Very disorganized. We returned our truck right at 7pm and as I was walking up to the double doors, a staff member inside locked the doors. I proceeded to the front door and he was there getting ready to lock the door and told me I have to use the after hours return, shut the door and locked it. He could have at least told me where to park the 26' truck. After a very long day of moving, his rudeness and poor customer service was the last thing I needed. I will not be returning to this location, nor will I recommend it.

todd D. 
Rating:
4.0

Customer did not leave a comment.

Matt T. 
Rating:
4.0

Customer did not leave a comment.

Matt T. 
Rating:
1.0

I will tell the next customer to not use Uhaul for their next move.

Justin M. 
Rating:
4.0

I worked with WC at this location. Very professional and answered all my questions. Great Experience. I really do not use any other u-haul location locally.

Brad C. 
Rating:
3.0

Customer did not leave a comment.

James K. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Fast and friendly service.

Gerry H. 
Rating:
5.0

Received me in when I arrived , really nice guy, I didn't catch his name but he moved to twin from California in 2019, Smooth transaction

james C. 
Rating:
2.0

Customer did not leave a comment.

John W. 
Rating:
3.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Inside van was clean. Outside dirty.

Randall J. 
Rating:
5.0

70% of your drop off locations are worst .no parking space or facility available wasted my 2 hrs at 11.pm at night running in circles looking for a after. Hours drop off.i am going to write a detailed review about this on the blogs and review sites.

Preet M. 
Rating:
1.0

We rented 3 items from this place. 2 trailers and a 26ft truck. We booked the truck 2 months in advance and even had it confirmed 2 days prior to picking it up. The day before we did pick it up uhaul called saying they no longer had the truck ready. And down graded me to a smaller truck with no difference in price compared to the truck I originally booked. Trailers had to be picked up at another location 30mins away because again, they didn't have the equipment available that was available a day prior. As stated these were not random show up and ask for a truck/trailer. These were reserved months in Advance. Never using them again until they reach out and make things right. DO NOT USE THIS COMPANY!!!!

NICHOLAS F. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
2.0

Got car trailer and broke twice had people come fix and still not work right had to leave my jeep in Idaho and figure how to go back and get it. The truck was extremely gutless. I have used uhaul many times and there truck and something not right. When talked to the office about it when dropped off early. They acted like not there problem. Also was told I pay for 5 days and if brought back early got money back. The. Take back and told that they not refunding me nothing. Also was told that take trailer off of the bill and refund the other trailer that never happened and acted like was crazy. Then told me to figure it out they can't help me!!!!!!! This is the drop off location in grand junction horrible help horrible customer service and screwed me over. Won't call me back.

Dustin N. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY O. 
Rating:
5.0

The Refrigerator Dolly was horribly in disrepair in that using it felt like the Wheel bearings were completely shot. Using it felt like it had brakes on all the time and the wheels were grinding. I asked to get a credit because of the extra work it was using it, but was only told they would look at it. I hope they actually did. I wouldn't want anyone else to have to try using that Dolly.

John W. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Although it is not necessarily their responsibility to notify renters of stains inside the cargo bay, it is the renter's responsibility to open and inspect all areas of the vehicle before leaving a lot. With that being said, this location was more than willing to accept the explanation of oil stains and grease left from previous use and not to charge me for cleaning. Thank you very much for your cooperation and your willingness to make the total use of renting this equipment as seamless as possible.

James J. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY W. 
Rating:
5.0

Customer did not leave a comment.

Shelly W. 
Rating:
5.0

Customer did not leave a comment.

Shelly W. 
Rating:
5.0

Keep good work

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Austin J. 
Rating:
5.0

Customer did not leave a comment.

Holly D. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

wallace E. 
Rating:
3.0

Twin falls Kimberly road location. After 3 reservations being messed up we were able to finally get a truck but it was a local truck that needed serviced. The guy at the counter sitting down was short with us matter of fact our directive to pick it up came from a lady from corporate. We signed papers and they handed us a key we had to retrieve truck from back parking lot. There was no inspection of the truck before going out checking to make sure gas was where it needed to be by an employee. Just told us in the parking lot where it was. We've rented from uhaul over the years and familiar with the procedures. We were just relieved to get a truck. We had 3 reservations ans 3 trucks that were not available.

marsha S. 
Rating:
5.0

The truck door had a gap so big that when I would drive down the freeway you couldn't hear anything but wind.

Jose B. 
Rating:
4.0

Have more help on weekends to meet the needs of the customers more quickly

John B. 
Rating:
3.0

Customer did not leave a comment.

Guy B. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
3.0

Customer did not leave a comment.

Wes W. 
Rating:
5.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

Note: The door seal on the passenger side door is lose.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Andrew V. 
Rating:
5.0

I appreciate the great service

gary M. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Everyone was super helpful.

Kathrine W. 
Rating:
2.0

I had applied a Coupon code online when I reserved the truck and this location wouldn't honor the coupon. So disappointed.

Marielle W. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Everyone I dealt with was so help ya don't kind.

Kat W. 
Rating:
1.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

brian H. 
Rating:
3.0

Only issue is that person checking me in was also trying to help someone on the computer who kept asking questions. My feeling is that he could have said " I`ll help you with your computer problem as soon as I'm finished with my customer ". Other than that, it was ok but I didn't need additional ID. I also wasn't able to call office (20 min wait) to confirm I was on my way.

Anne B. 
Rating:
5.0

The gentleman in Twin that helped me on the front-end was incredibly kind and understanding of our situation (we rented the trailer to move items out of my father in-law's house after he unexpectedly passed away). He secured the trailer, made sure I was comfortable with how to hook everything up, and we safely made it back to Portland, OR.

Sean L. 
Rating:
5.0

The guy who helped me out was quick, efficient, and to the point. Without missing details, he was quick to explain everything, quick to get me out the door, and quick to get me checked back in. My kind of service for sure. I'll be back!

BROC J. 
Rating:
2.0

Customer did not leave a comment.

April B. 
Rating:
5.0

Very fast and smooth drop off

Andrew H. 
Rating:
5.0

Computer software updates caused unnecessary delay for the customer and frustration for the employee. Corporate should do software maintenance only at night and on the slowest day of the week.

kelly P. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

Overall it is a good trip truck and Trailer were in good shape. Only thing is the stereo system needs a CD player or a USB port so you can have music you like.

Cameron D. 
Rating:
5.0

I dropped off my equipment after hours but the directions were posted and very clear on what to do. There is plenty of space to drive a truck into and park.

Kelle S. 
Rating:
3.0

Answer the phones when someone calls!!

Vera A. 
Rating:
5.0

Customer did not leave a comment.

Rustam M. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

Kaitlin G.  |  Online Move In 
Rating:
5.0

I was very impressed with the store clerk he was very nice and well attended me and he was very nice and kind and he showed me where my storage unit was and yeah I was very impressed and happy with the way I was treated

rosa c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alisa F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cherie B.  |  Overall Experience 
Rating:
4.0

No lighting in the back where my storage unit was.

Stacy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina H.  |  First Impressions 
Rating:
5.0

Only thing was the horrendous stockyard smell on Thursday each week. U-haul not responsible for the smell.

DeAnna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry C.  |  First Impressions 
Rating:
3.0

I had a unit at the Twin Falls location for 11 years, always paid on time if not early. When I moved out of the facility I was 4 days into a new month which I had prepaid for and was denied a refund of the Month. Not only did they not give me the refund but the clerk was not at all competent and just stood there shrugging when I asked why she wasn't giving me a refund. Upon speaking to the manager he was just rude and stated that I hadn't pre-paid. Worst experience I have ever had with U-Haul

DEBBIE D.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Thank you!

DeAnna P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTONIO G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rolando A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jordyn J.  |  Overall Experience 
Rating:
5.0

Great storage facility. The staff are very helpful and friendly. The manager is a credit to U Haul. Respect to the company.

andrew w.  |  Overall Experience 
Rating:
5.0

Everything was amazing but I wish that they would answer their phones more often to make it easier for the customer, so they don’t have to do online chat that’s harder in my opinion. Thank you for everything it was a great experience

DEBRA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebed S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bruce C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROD R.  |  Overall Experience 
Rating:
1.0

Twin falls Idaho branch should be bulldozed! Horrible location, didn’t feel safe leaving my things in that rats nest. Moved my stuff out the next day! Lost $45, better than losing my stuff!

Charles S.  |  Online Move In 
Rating:
5.0

Well managed and operated storage facility

Irene E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shanti J.  |  Overall Experience 
Rating:
2.0

Guys there were great, however when I showed up with my reservation number they didn’t have the unit available. I asked joe that could happen and they explained it didn’t matter if I reserved it, there was nothing available. They gave me what was available which were two 5x8 units instead of the 10x16 which I had reserved, unforgivably the cost for that will be $108 a month at $55 a unit per month instead of $64 for the 10x16. I asked if they would honor the price quoted and they said no, I had to pay for both units. I found that frustrating since I reserved the unit I needed at the price I could afford. Fortunately the first month is free so I have found another cheaper company to move to. Although I now have to reload all of my stuff and move it...again. This should not have played out this way. When you do business with a company you expect them to deliver on what they agreed to. I am currently dealing with an almost double overcharge cost on my truck rental as well. Overall not happy with uhaul. The manager at the location is very pleasant, just can’t help.

Shanti J.  |  First Impressions 
Rating:
5.0

Great place and very friendly workers. Will always use u-haul when I need storage

Lynn H.  |  Overall Experience 
Rating:
4.0

Staff was pleasant to work with, and always helpful.

Phil W.  |  Overall Experience 
Rating:
5.0

The help and support I received was phenomenal. Everyone was so helpful!! Thank you so much!!!

Mike C.  |  First Impressions 
Rating:
5.0

Very friendly. Very helpful.

Lynn H.  |  First Impressions 
Rating:
4.0

none

Edward V.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Appreciate everything.

jakob h.  |  Overall Experience 
Rating:
5.0

Very helpful staff and clean facility. Nice work 👍

jakob h.  |  First Impressions 
Rating:
4.0

My only concern is that after receiving a new card because mine was taken, the new card doesn't work. I'll be in to get it fixed soon.

Nicole L.  |  First Impressions 
Rating:
5.0

..

Lonnie p.  |  Overall Experience 
Rating:
5.0

Jon and his staff were so helpful and courteous that I didn't mind going there. I had a storage unit there for approximately 5 years. It was secure and well maintained.

MARJORIE S.  |  Overall Experience 
Rating:
5.0

Michael was an awesome help he spoke with professionalism upsaled and offered us great deals and presented us with all the amenities we needed overall the one-stop shop for all our moving needs.

andy c.  |  Overall Experience 
Rating:
5.0

Mike worked with me and was gratious, kind and understanding. I Sincerely appreciate him. Thanks Mike, Michelle Jones

Michelle J.  |  First Impressions 
Rating:
5.0

Jon was good to his word. My goods were well taken care of and Jon is easy to work with. Very professional. Thanks

ken d.  |  First Impressions 
Rating:
5.0

Great experience, the staff were very helpful ! !

Bill g.  |  Overall Experience 
Rating:
5.0

This U Haul location is very clean and well keep. My office is just across the street, so I can see how sometimes they are very busy with check out and check ins. The hall ways are very clean. Thank y

DOUG F.  |  Overall Experience 
Rating:
5.0

Thank you so much

john v.  |  Overall Experience 
Rating:
5.0

the fact that they offered a 24hr entry, put them above all their competitors. It made a very overwhelming moving situation become one that was worry/stress free.

bianca g.  |  Overall Experience 
Rating:
5.0

Na

Mike W.  |  Overall Experience 
Rating:
5.0

Your whole team were employees committed and extremely efficient in fulfilling all my needs. I was treated very well. Thank You! Ray Porteous PS: You are spendy.

HAROLD P.  |  Overall Experience 
Rating:
5.0

The whole team where very nice

michael w.  |  Overall Experience 
Rating:
5.0

The service i received was way above excellent. The staff at the twin falls facility goes out of their way to ensure the best possible experience that one could expect.

Greg W.  |  Overall Experience 
Rating:
4.0

Thanks! Great staff....

Shawna P.  |  Overall Experience 
Rating:
5.0

Jon was very helpful. My Uboxes where ready when he told me I could Pick them up.

David G.  |  Overall Experience 
Rating:
5.0

The best place

GABRIEL R.  |  Overall Experience 
No reviews have been submitted for this location.

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