Customer Reviews for U-Haul Moving & Storage of Twin Falls

Rating:

3.0

We called to confirm our drop off location and they changed our location. We then got charged the extra miles we had to travel to our drop off location they changed. The lady on the phone to confirm drop off location was very rude.

Rating:

3.0

There needs to be better traction on the trailer for loading and unloading. The bed and tail gate were very slippery. My brother slipped and fell, no serious injury, but there could've been one. We were slipping quite regularly during loading and unloading. Fortunately no serious injuries occurred but there was a serious risk of one happening.

Rating:

3.0

Don't know enough about the drop off location to rate it. I know that it was 86 miles from the town we unloaded at where there were 3 Uhaul places we should have been able to leave the truck.

Rating:

5.0

Outstanding customer service! Absolutely would recommend.

Rating:

1.0

Be honest about everything and don't leave people hanging and give there deposit back when it wasn't ones persons fault for uhauls mistakes and bad service ne er again would I rent a uhaul from any company

Rating:

5.0

Fast and friendly

Rating:

5.0

Drop off couldn't have been easier, don't think I was in the building for 5 minutes. The staff was friendly and efficient, would be a pleasure to work with them again.

Rating:

5.0

Very quick and efficient check in process

Rating:

5.0

Michal was great to work with. Rented two 26’ trucks and an auto trailer, he worked with our hectic schedule, made sure that the vehicles were ready to go, and just a good guy. I would point out that the location doesn’t have a lot of U-Haul extras -they have dollies and furniture mats, but not a lot of packing materials.

Rating:

1.0

My ENTIRE B uhaul experience was awful!!! Not only did I have to go to 3 separate facilities to pick one up due to an error at the first facility. And secondly, I DID NOT choose my drop off location, someone else did. They chose the furthest location, and the most dangerous and filthy.

Rating:

5.0

Very professional.

Rating:

2.0

They told me my belongings would not arrive at my location until a certain date so I postponed my arrival and then my belongings arrived five days earlier than what I requested in the beginning the two containers that I ordered were on a trailer so I had a ramp they were supposed to be delivered to my driveway The driver said while the reason they’re on a trailer is because she didn’t have a CDL license I don’t think that’s my problem. I think that’s your problem to drive to delivered them to our new residence was awesome. She came in. She put them where I wanted. She did a fantastic job And she come back the next day and pick them up and did another awesome job. My total experience with U-Haul other than the delivery person dropped him off at my new residence and picked them up with shit. I will never ever ever recommend you again. It was one hiccup after another, talking to people on the phone trying to get my delivery dates to coincide with the movers helping to unload the trailers was a pain. Nobody wanted to cooperate with me Once again never recommended you again. It’s a lot of money for worth of shit.

Rating:

5.0

Thank you for your help! It's a much appreciated pleasure working with you!

Rating:

4.0

Fast/friendly

Rating:

5.0

Everything went great. The employee that help me did a great job and was very helpful. Thank you.

Rating:

5.0

Just keep up the good work. Friendly and knowledgeable

Rating:

2.0

Fender’s were broken on both sides. Ratchet tie down on both sides were very difficult to use. Overall we were very dissatisfied with the equipment and will not use again!!!

Rating:

5.0

Great staff. Great positive can do attitudes. Staff was friendly and helpfull. The manager was very helpful

Rating:

5.0

My Agent was Awesom!!!!Excellent service and help hooking up the tow dolly,been going to Uhaul for 45 years WILL most Definitely Keep using Uhaul Thanks Guys!!! 😎

Rating:

3.0

I reserved a 5x8 trailer and half dozen moving blankets. The trailer was great but the associate was overwhelmed and busy and forgot the blankets and I was charged for them! I suggest management makes sure there are more than one associate at 6:30 pm on a Friday.

Rating:

2.0

Was soposed to get free lock but i had to pay for mine 12.00

Rating:

1.0

Over charged me from the reservation quote.

Rating:

4.0

This was honestly the worst unit I have rented from you guys. The unit has ticking engine noises and the fuel mileage was sub 6mpg. This caused a significantly higher fuel bill than budgeted. I will not accept a unit in this condition for any of my future rentals.

Rating:

5.0

Nothing! Excellent experience!!

Rating:

5.0

Honestly 100% perfect. No complaints at all!!

Rating:

1.0

Said I had to take it to another location although this location was on my email to drop off.

Rating:

5.0

Employee was very professional very courteous very knowledgeable. Made sure that I had everything I needed and was on my way quickly. Thank you.

Rating:

3.0

When people call to find out how much it's going to cost, you to need tell them full cost, We was told 475 then, let's get to the real cost of over 620 that to me is not how you should do business. Tell the truth.

Rating:

3.0

This is the first time in the last 3 rentals that I have not had some sort of an issue whether it was with a vehicle or staff. I was very appreciative of that.

Rating:

5.0

I would suggest trying to make sure that website is accurate. I was promised a minivan; upon arrival, found that no minivans available but the VERY accommodating, pleasant rental car agent (didn’t catch her name, unfortunately) found a car that would work just as well, for same price. Appreciated her efforts and concern.

Rating:

4.0

Communication between your staff to other staff members and knowledge of product and service could improve

Rating:

5.0

Great staff! Thank you!

Rating:

5.0

Fast service.

Rating:

4.0

I like this location and the staff are fantastic! The inside was clean and the lot is organized. The trailer I rented had ratchet straps that were pretty rusty and challenging to operate. I informed the employee when I returned the trailer, so hopefully he got it sorted before it went out again. Other than that I had a great experience.

Rating:

5.0

I have had nothing but stellar service from the folks at the Twin Fall Location. Michael, TJ, everyone really. They go out of their way to help me, and have solutions when I have issues to solve. They are responsive, and kind in every situation. David Dunnihoo Legend Seating Company 208-219-4739

Rating:

5.0

Nice guy who helped check us in

Rating:

5.0

Very kind, understanding, and considerate beyond words. Thank you!

Rating:

4.0

Very helpful people

Rating:

3.0

Clean the exterior of equipment when it returns. Rented a vehicle transport trailer, had dirt and ice on it. Otherwise the people we great to work with.

Rating:

5.0

Minor mixu on appointment date but overall, great.

Rating:

4.0

The trailer we rented was caked in mud. The straps were caked in mud making the process of ratcheting the tires hard because we first had to clear off the mud. Not an enjoyable experience.

Rating:

5.0

Everything went smoothly, the guy that helped me (I forgot his name, lol) was very friendly & patient.

Rating:

1.0

I have pull trailer with my truck several times from this location and this time they wouldn’t hook it up and I had to call somebody else to bring a different truck just because they didn’t want to hook to the frame

Rating:

2.0

Truck had damage waited at counter for very long time for the crs to walk people out and go over vehicle but then never showed me the same customer service

Rating:

5.0

I was happy to see that I was upgraded to a 20’ truck for free considering that I ordered a 10’ truck originally. It turns out that the 10’ truck I reserved was extended by another customer soon before my scheduled pickup time. It wasn’t a hassle at all to be upgraded and made my move even easier! The gentleman at the desk in the store was kind and helpful when I went to pick up a lock I bought online for in-store pickup as well! The price for the lock was very fair and competitive. The only “critical” issue I ran into was that the U-Haul’s alignment was heavily off-center (about 45 degrees to the left). It wasn’t a big deal for me since I only drove 11 miles in total, but there’s no way that I would’ve been able to deal with that if I was moving to another state for example. I can’t blame that issue on U-Haul though since it was most likely a recent previous customer that hit a major pothole or something similar and unfortunately didn’t mention that being an issue once it was returned. It would be difficult to tell that the alignment was off when parking it in a lot the size of the small lot I picked up the U-Haul from considering the play in a steering wheel for a truck of this size, so I don’t blame employees whatsoever for not noticing the issue if they just re-parked it within the lot and didn’t go on a drive with it. The only minor issue with the truck was that the passenger-side door wouldn’t completely close flush with the body of the truck. The door still locked completely fine and wasn’t bringing the cold winter air in or anything, so it wasn’t a big deal at all to me. The door not being flush with the body was only noticeable if you were being extremely observant. Overall, I was very happy with my experience and I feel like I got a fantastic value. I noticed that the staff were being very friendly and helpful to other customers as well, so that was great to see! I will definitely do business with this location again in the future when the time comes!

Rating:

5.0

Highly recommended already

Rating:

4.0

The only thing I would change is lower the monthly price and when the customer closes out their storage prorate the month so the customer can get some of their money back

Rating:

1.0

If I could give ZERO stars, I would. The first guy that I asked for help seemed too distracted to even be bothered to help me. Not a good impression, but I let it go. I went to walk inside, and the next guy was about to walk out the door. He sighed quite audibly and asked how he could help. I wanted to see if there was a storage unit on the lower level so I wouldn't have to carry all of my heavy stuff upstairs. He said he would take a look but that it would be easier to reserve one online. I told him I already reserved a unit online, but I didn't know it was upstairs. He sits down at the computer and seemed very confused. He asked for my ID so I gave it to him. He starts putting in all of my info. I told him that I already have a storage unit, I just need to try to switch it to a lower level one. He said he understood and continued. A few minutes later and screen comes up that tells him I already have a storage unit. I was losing my patience because it was obvious he wasn't even listening to me, and didn't care. I told him again, yes, I have a unit UPSTAIRS, but I wasn't to SWITCH IT to downstairs! His exact words were "Ooohhh... I didn't know that. Okay, let's look." What??!! He tells me there is a unit downstairs, and that he could get me the same rate. Perfect! Let's do it. He removed the upstairs unit, and starts to scroll through the other available units. He stops on one and said "This one should work." I looked at it and it was THE EXACT UNIT I JUST HAD!! I pointed that out to him, and he said "Oh yeah, I didn't see that it was upstairs." I'm so over dealing with him at this point, that I just about walked out and found a different place. He asked if he could see how much stuff I had so he could get me the right size unit. We went outside and he looked at my trailer and assured me the unit he selected would be perfect. I agreed and we went and finalized the paperwork. I went out and started unloading my stuff, putting it on the cart, she arrive at the unit. I was a little surprised at how low the door seemed to be, but I opened it. It was very small! I was concerned that it might not be big enough, but me being an idiot, I thought to myself that he said it would be so let's just see. Well, it was not in fact, but enough... but it took over 3 hours of trying to tetris my stuff in there, and I still want able to fit my kayak or bookshelf. By that point, I was so exhausted and completely burned out that I didn't even care anymore. I couldn't even fathom unloading all of my stuff and taking it to a new unit UPSTAIRS! I relented and left the book shelf, and just put my kayak in the back of my truck. I'm not driving around everywhere with a kayak, and I'm waiting for someone to steal it at this point. I have no way of securing it. Plus I'm out a book shelf because he told me the unit was the right size. To say I'm disgusted with this uhaul facility is a MASSIVE understatement!

Rating:

5.0

The guy working there was absolutely helpful and if I ever do need a U-Haul, I will be going back there and I am glad I have my storage unit unit with them as well

Rating:

5.0

Fantastic experience!

Rating:

5.0

I've been a customer for 12 yrs Always have been helpful with several issues. A great team.

Rating:

5.0

The manager and staff at this location are wonderful. Nice and extremely helpful.

Rating:

5.0

Thank you Uhaul!! My tools are my livelihood, I quit a bad job and the ramp on the truck and on-site storage really helped me in a bad situation....

Rating:

5.0

Great service.

Rating:

5.0

Bri was a world class customer representative. Answered allmy concerns. And questions. Excellent employee. She went above and beyond for me She deserves a raise

Rating:

5.0

There is one common problem with all storage units - critters - lol Not something that can truly be avoided. The staff were super friendly and helpful. A pleasure all around. Thanks!

Rating:

5.0

We cleared out the storage shed and informed the front office on the 10th that it was available not the 17th so please adjust your records accordingly. I was moving between states and they could not have been more helpful, easy access for my weird hours to access an outside storage facility. Clean and plenty of room!

Rating:

5.0

Uhaul employees r very respectful,knowledgeable,friendly and pleasant.

Rating:

1.0

It was down a hallway down another hallway. Up the stairs and there was no way I could use it.

Rating:

5.0

Mike helped up check in and was great.

Rating:

5.0

I need to pick up a new access card and lock/key

Rating:

1.0

This was my 1st time using Uhaul and it has been THE most horrible experience Ive ever had with any company! Every part of my rental was messed up by an employee, from the truck rental to the storage rental. I will never rent anything from this company again!

Rating:

5.0

GREAT PEOPLE 👍 👌 👍

Rating:

3.0

The only complaint I have is that I asked about renting a larger unit and the guy responded with". I can't do that, only the manager can and I don't know where he is right now." Then I passed at least 4 (I didn't go down every row) larger units that I would rather have rented. I was in a hurry and need to unload the truck. Given the option I would have gladly waited to be able to get a bigger unit.

Rating:

5.0

I was very impressed with the store clerk he was very nice and well attended me and he was very nice and kind and he showed me where my storage unit was and yeah I was very impressed and happy with the way I was treated

Rating:

4.0

No lighting in the back where my storage unit was.

Rating:

5.0

Only thing was the horrendous stockyard smell on Thursday each week. U-haul not responsible for the smell.

Rating:

3.0

I had a unit at the Twin Falls location for 11 years, always paid on time if not early. When I moved out of the facility I was 4 days into a new month which I had prepaid for and was denied a refund of the Month. Not only did they not give me the refund but the clerk was not at all competent and just stood there shrugging when I asked why she wasn't giving me a refund. Upon speaking to the manager he was just rude and stated that I hadn't pre-paid. Worst experience I have ever had with U-Haul

Rating:

5.0

Very friendly and helpful staff. Thank you!

Rating:

5.0

Great storage facility. The staff are very helpful and friendly. The manager is a credit to U Haul. Respect to the company.

Rating:

5.0

Everything was amazing but I wish that they would answer their phones more often to make it easier for the customer, so they don’t have to do online chat that’s harder in my opinion. Thank you for everything it was a great experience

Rating:

1.0

Twin falls Idaho branch should be bulldozed! Horrible location, didn’t feel safe leaving my things in that rats nest. Moved my stuff out the next day! Lost $45, better than losing my stuff!

Rating:

5.0

Well managed and operated storage facility

Rating:

2.0

Guys there were great, however when I showed up with my reservation number they didn’t have the unit available. I asked joe that could happen and they explained it didn’t matter if I reserved it, there was nothing available. They gave me what was available which were two 5x8 units instead of the 10x16 which I had reserved, unforgivably the cost for that will be $108 a month at $55 a unit per month instead of $64 for the 10x16. I asked if they would honor the price quoted and they said no, I had to pay for both units. I found that frustrating since I reserved the unit I needed at the price I could afford. Fortunately the first month is free so I have found another cheaper company to move to. Although I now have to reload all of my stuff and move it...again. This should not have played out this way. When you do business with a company you expect them to deliver on what they agreed to. I am currently dealing with an almost double overcharge cost on my truck rental as well. Overall not happy with uhaul. The manager at the location is very pleasant, just can’t help.

Rating:

5.0

Great place and very friendly workers. Will always use u-haul when I need storage

Rating:

4.0

Staff was pleasant to work with, and always helpful.

Rating:

5.0

The help and support I received was phenomenal. Everyone was so helpful!! Thank you so much!!!

Rating:

5.0

Very friendly. Very helpful.

Rating:

4.0

none

Rating:

5.0

Excellent customer service. Appreciate everything.

Rating:

5.0

Very helpful staff and clean facility. Nice work 👍

Rating:

4.0

My only concern is that after receiving a new card because mine was taken, the new card doesn't work. I'll be in to get it fixed soon.

Rating:

5.0

..

Rating:

5.0

Jon and his staff were so helpful and courteous that I didn't mind going there. I had a storage unit there for approximately 5 years. It was secure and well maintained.

Rating:

5.0

Michael was an awesome help he spoke with professionalism upsaled and offered us great deals and presented us with all the amenities we needed overall the one-stop shop for all our moving needs.

Rating:

5.0

Mike worked with me and was gratious, kind and understanding. I Sincerely appreciate him. Thanks Mike, Michelle Jones

Rating:

5.0

Jon was good to his word. My goods were well taken care of and Jon is easy to work with. Very professional. Thanks

Rating:

5.0

Great experience, the staff were very helpful ! !

Rating:

5.0

This U Haul location is very clean and well keep. My office is just across the street, so I can see how sometimes they are very busy with check out and check ins. The hall ways are very clean. Thank y

Rating:

5.0

Thank you so much

Rating:

5.0

the fact that they offered a 24hr entry, put them above all their competitors. It made a very overwhelming moving situation become one that was worry/stress free.

Rating:

5.0

Na

Rating:

5.0

Your whole team were employees committed and extremely efficient in fulfilling all my needs. I was treated very well. Thank You! Ray Porteous PS: You are spendy.

Rating:

5.0

The whole team where very nice

Rating:

5.0

The service i received was way above excellent. The staff at the twin falls facility goes out of their way to ensure the best possible experience that one could expect.

Rating:

4.0

Thanks! Great staff....

Rating:

5.0

Jon was very helpful. My Uboxes where ready when he told me I could Pick them up.