Customer Reviews for U-Haul Moving & Storage of Twin Falls

Rating:

5.0

They are alway great!

Rating:

5.0

The whole process was easy and the truck was clean and in great condition.

Rating:

5.0

they need better computers

Rating:

2.0

Rented a half ton truck. Truck smelled like cat piss and cigarettes. Not from other renters but from employees. Truck was not clean inside (covid cleanliness) we took it home and disinfected the entire inside to try and rid of the smell. There was no indication of the attempt to clean anything. My nine yr old was gagging of saying it smells like fat people and smoking. It was recently smoked in and no one tried to hide it. Wont rent there again

Rating:

3.0

Tire needed changing during initial inspection. Other tire had flat during trip.

Rating:

5.0

Very quick and friendly.

Rating:

5.0

very helpful staff. convenient well stocked

Rating:

5.0

Excellent availability, customer service, and helpful staff. I will highly recommend this location.

Rating:

4.0

Thank so much for your help

Rating:

5.0

Would like to see a box truck with a lift gate on it

Rating:

5.0

We have used your service several times for different situations. It is nice to be able to accomplish the things we need to do. You make it easier. Thank you for being there.

Rating:

4.0

I didn't know the blankets were just rentals, lucky for my the uhaul location I dropped off at let me know so I didn't get charged.

Rating:

2.0

Require employees to wear masks in a pandemic. I picked up on Thursday and the two employees working weren't wearing a mask at all. When I dropped off on Saturday, the same two employees plus one were working. Only one wore a mask on Saturday.

Rating:

5.0

The gentleman who helped us was excellent. When the trailer lights wouldn't work, he found the short on the trailer and began fixing it. When he realized it was going to be a bigger fix than originally thought, he had us switch out trailers. He was extremely helpful and had great customer service skills. Thank you for a great experience.

Rating:

5.0

This location takes great care of me.

Rating:

5.0

John was very good at helping me with this rental.

Rating:

5.0

The manager John was fabulous

Rating:

2.0

Employee was condescending and rude. Appliance dolly rolled fine when not loaded and a wheel would not run when loaded. Because I was a woman I was blown off and given an explanation that it was a “pebble”, Overall, it soured the rental because of his attitude.

Rating:

5.0

none great experiance !

Rating:

5.0

Great customer service. Wry helpful at checkin. Help me get all ready and hooked up. Thanks !!

Rating:

5.0

Everything was amazing but I wish that they would answer their phones more often to make it easier for the customer, so they don’t have to do online chat that’s harder in my opinion. Thank you for everything it was a great experience

Rating:

3.0

The tie downs for the tires on the hauled vehicle were messed up, and when I yanked on them, I damaged my chest muscles. After we hauled the vehicle, I went to the emergency room for chest xrays. Perhaps they should have been checked closer before the next person rented it?

Rating:

5.0

The staff that helped me were friendly, efficient, and accommodating. I would recommend this location to others because of the awesome staff! Please let them know how much I appreciate their professionalism and service. One of the people I worked with was having a tough day, but it did not affect his outstanding service. L.T. Erickson

Rating:

3.0

She's the one that confirmed with me that the steering wheel shouldn't have been so out of line.

Rating:

2.0

very unfriendly employees not happy at all they must hate there jobs

Rating:

5.0

Pleaae ensure that employees are wearing masks during COVID-19.

Rating:

2.0

Brougt back a day early would not give me my mondy back called it even do not agree

Rating:

1.0

Wear masks.

Rating:

3.0

truck n trailer needed washed. customer service seemed as if i was bothering him windsheild was dirty inside and out

Rating:

3.0

I was two hours late dropping off my trailer and was charged an additional two days. I spoke with the center and told them we had gotten into the state later than expected and we would be there as soon as possible. As a disabled veteran and military spouse I was already incredibly disappointed that U-Haul wasn't a supporter of the military and now I am even more disappointed.

Rating:

1.0

Twin falls Idaho branch should be bulldozed! Horrible location, didn’t feel safe leaving my things in that rats nest. Moved my stuff out the next day! Lost $45, better than losing my stuff!

Rating:

5.0

Thank you for helping us dis-connect our transport trailer. Muni Storage does not have the personnel to do this task. I am 77 years old and understand how to do this task but physically should not do it.

Rating:

3.0

Provide furniture dollies with large wheels instead of the tiny wheels. Was very difficult to move my refrigerator.

Rating:

2.0

The older gentleman that is there is very good. The young lady is ok, but does not seem to want to work. And the younger gentleman's attitude was not good, instead of explaining things he was very quick to a very poor attitude. He was helpful, but very horrible attitude.

Rating:

5.0

Check-in was great. The gentleman who helped get me set up was quick, efficient and helpful. Answered a couple of questions I had - but answered MOST of my questions before I even had a chance to ask. Returning the rig was great, too. The UHaul rep had me checked back in and had my order total ready before I was even finished unloading my junk from the cab of the truck I had rented. Really pleased with this experience overall, and will absolutely use you again!

Rating:

5.0

We found the personnel to be very pleasant and helpful at a very stressful time of our lives. the trucks were well maintained and clean. also, they were very helpful with suggestions to make our move easier. we will be happy to recommend to others. thanks.

Rating:

5.0

We found the personnel to be very pleasant and helpful at a very stressful time of our lives. the trucks were well maintained and clean. also, they were very helpful with suggestions to make our move easier. we will be happy to recommend to others. thanks.

Rating:

3.0

Customer service could be better they need friendly people working there.

Rating:

1.0

I rented out the trailer I had originally paid $60 at first. I told the guy there that I wasn't going to be able to drop off the trailer before 5 because I didn't get off until five the next day and I asked him if it was okay if I took it half hour later and he said okay. The next day I had my sister drop off the trailer because I wasn't going to make it and she dropped it off at around 5:18 and ended up getting charged $112.85. I think it's unfair that I have to pay almost twice as much as what I was told the day I picked up the trailer.

Rating:

3.0

Smelled like a dairy farm. I can't believe you don't use pre paid debit cards, will find another facility.

Rating:

5.0

Excellent service! Responsive. Thank you.

Rating:

2.0

Jon the gm at this location was great. However the employee that helped us. Didn't even say a word. When asked found him to be disrespectful. Not sure if I would use U-Haul again.

Rating:

5.0

Very nice people to deal with. Reliable and competent

Rating:

5.0

Well managed and operated storage facility

Rating:

5.0

Make the National check in easier, I arrived and a checkout form was sent to me automatically, which turned itself off before I could use it. Then it took forever to use the one on the national website. If I am already in the system, and you have my credit card number, why do I have to spend 20 minutes figuring out your check in and have to join a member log I will use once! Silly!

Rating:

4.0

Fast, friendly service, both picking up and returning.

Rating:

5.0

Truck cab smelled of smoke

Rating:

3.0

Get rid of the automated phone answering system spent over an hour on hold. So annoying

Rating:

1.0

The guy who rented the truck and trailer to me said that it would fit the truck I needed towed. Said he was a tow truck driver and gave advice that it would be cheaper to rent a uhaul truck and trailer Long story short truck didn't even fit the way it should have. -5/10

Rating:

4.0

Easy in and out. Quick return.

Rating:

2.0

Guys there were great, however when I showed up with my reservation number they didn’t have the unit available. I asked joe that could happen and they explained it didn’t matter if I reserved it, there was nothing available. They gave me what was available which were two 5x8 units instead of the 10x16 which I had reserved, unforgivably the cost for that will be $108 a month at $55 a unit per month instead of $64 for the 10x16. I asked if they would honor the price quoted and they said no, I had to pay for both units. I found that frustrating since I reserved the unit I needed at the price I could afford. Fortunately the first month is free so I have found another cheaper company to move to. Although I now have to reload all of my stuff and move it...again. This should not have played out this way. When you do business with a company you expect them to deliver on what they agreed to. I am currently dealing with an almost double overcharge cost on my truck rental as well. Overall not happy with uhaul. The manager at the location is very pleasant, just can’t help.

Rating:

5.0

Great place and very friendly workers. Will always use u-haul when I need storage

Rating:

4.0

Staff was pleasant to work with, and always helpful.

Rating:

5.0

The help and support I received was phenomenal. Everyone was so helpful!! Thank you so much!!!

Rating:

5.0

Very friendly. Very helpful.

Rating:

4.0

none

Rating:

5.0

Excellent customer service. Appreciate everything.

Rating:

5.0

Very helpful staff and clean facility. Nice work 👍

Rating:

4.0

My only concern is that after receiving a new card because mine was taken, the new card doesn't work. I'll be in to get it fixed soon.

Rating:

5.0

..

Rating:

5.0

Jon and his staff were so helpful and courteous that I didn't mind going there. I had a storage unit there for approximately 5 years. It was secure and well maintained.

Rating:

5.0

Michael was an awesome help he spoke with professionalism upsaled and offered us great deals and presented us with all the amenities we needed overall the one-stop shop for all our moving needs.

Rating:

5.0

Mike worked with me and was gratious, kind and understanding. I Sincerely appreciate him. Thanks Mike, Michelle Jones

Rating:

5.0

Jon was good to his word. My goods were well taken care of and Jon is easy to work with. Very professional. Thanks

Rating:

5.0

Great experience, the staff were very helpful ! !

Rating:

5.0

This U Haul location is very clean and well keep. My office is just across the street, so I can see how sometimes they are very busy with check out and check ins. The hall ways are very clean. Thank y

Rating:

5.0

Thank you so much

Rating:

5.0

the fact that they offered a 24hr entry, put them above all their competitors. It made a very overwhelming moving situation become one that was worry/stress free.

Rating:

5.0

Na

Rating:

5.0

Your whole team were employees committed and extremely efficient in fulfilling all my needs. I was treated very well. Thank You! Ray Porteous PS: You are spendy.

Rating:

5.0

The whole team where very nice

Rating:

5.0

The service i received was way above excellent. The staff at the twin falls facility goes out of their way to ensure the best possible experience that one could expect.

Rating:

4.0

Thanks! Great staff....

Rating:

5.0

Jon was very helpful. My Uboxes where ready when he told me I could Pick them up.