Customer Reviews for U-Haul Moving & Storage of Ukiah

Rating:

1.0

This is a second time that U-Haul is tried to do the nickle and dime routine. They ask us if we want to do ditigaly or counter. I chose counter because the cell coverage sucks in our area which doesn't want to download the capacity of the uhaul website which in term you guys charge fees for whatever reason. Then I get in the truck which the counter person say 3/4 full then I look which is a few gallons short of 3/4. I expressed this to the person helping me before we even step into uhaul that this is the stuff U-haul does. Your employees are using the vehicles for whatever reason(offline) for a couple of miles then trying to pass the gas cost of to the next customer. I will be filing a conplaint the the State Attorney General office and ask for a review.

Rating:

4.0

The staff are friendly and knowledgeable; truck was well maintained and the cab was clean, but the cargo bay still smelled of marijuana. We live in an area that is notorious for legal and illegal marijuana grows so it is not surprising. However, either additional deodorant or cleaning needs to be to eliminate the strong smell. It is not appropriate to be moving family furniture and clothing and be left with residual weed scent on items.

Rating:

3.0

Entrance and exits to this site are horrible. The physical driveways are stupid up hill and does not promote large trucks moving in and out. Seems organized, but overcrowded. The store was closed, so no interaction. My return was easy on the website.

Rating:

5.0

Nothing everything went smoothly!… Staff was on top of it today! Pulled up went inside and was hooked up and out of there in minutes…

Rating:

5.0

Thank you!

Rating:

5.0

Pleasure working with David. He went above and beyond to help.

Rating:

5.0

Thank you, always a pleasure working with this location.

Rating:

3.0

Everything was good

Rating:

5.0

Very fast drop off. Staff were knowledgeable and polite. Would recommend.

Rating:

5.0

Uhaul as a company is horrible.. You trucks are loud cheap lumber wagons. Rent a Penske and you'll know what I mean. This was a local move and there is a dealer close to home...only by 5 miles but I wanted to give this lady the business. THE DAY BEFORE I got a call stating I'd have to drive 1hr plus, 68 miles to to pick up an available truck.. Never again for a truck.

Rating:

5.0

Service and equipment were both excellent

Rating:

5.0

Plenty of parking and trucks available

Rating:

5.0

Nothing. We appreciated the attendant coming right out to check us in!

Rating:

5.0

Well done Ukiah store. Experienced and friendly team at pickup and return. Thank you!

Rating:

5.0

I’ve rented a lot from you in the last six months, surprised there can be no break for an early return of the vehicle. Surprised you do t offer any kind of customer discount for return business. My 2c.

Rating:

5.0

Excellent customer service

Rating:

3.0

This location did not update new damage to the vehicle before sending it out with me. I did forget to do the walk around before leaving and when I dropped it off that location tried to tell me it was my fault and I told them it was that way when I picked it up. The drop off location called the pick up location and got confirmation that the vehicle was damaged be fore I picked it up and that they indeed didn’t update the vehicle history.

Rating:

5.0

People were friendly and very helpful.

Rating:

5.0

It worked out perfectly. The man who assisted me was knowledgeable and efficient and the rates were more than reasonable. Will use again, if and when needed. 5🌟

Rating:

5.0

Fast and friendly service took just a few minutes to drop off the trailer. I was met outside and never had to go in.

Rating:

5.0

Great experience loved the staff

Rating:

3.0

The staff was very rude on the phone. Brandon

Rating:

5.0

I would like to just say David & his whole team were so personable & professional the entire course of our relationship! My experience with them won't soon be forgotten. I would recommend Ukiah U Haul to anyone before anyone else.Thank you again so much!

Rating:

2.0

When I returned the truck David said I needed to wash it or pay a fee,small footprint in the cab bed was swept out,only car wash around was at the other side of town,winter in northern CA you might see a muddy footprint!Young lady at this location was nice and professional it was just David who was not up to par for your company,

Rating:

5.0

My only comment is that the second floor storage units are up a full flight of stairs. This makes it difficult for carrying heavy items upstairs. The staff were excellent, helpful and kind. Wish we could find something on the lower level with them.

Rating:

5.0

Very helpful person at desk

Rating:

5.0

I have used this location a few times now; The staff have all been friendly, knowledgeable about the company's products, and policies; I'd absolutely recommend them to anyone who is looking for a stress-free moving experience. 👈😉

Rating:

5.0

Checking in by the app is cumbersome and dlow

Rating:

5.0

At this Ukiah , Ca. location , your manager David , Went “Above & Beyond “ ! I will be forever GRATEFUL & Thankful to him. ! He secured a climatized unit for me, which I needed desperately, for 18 months. HE is a Superb & gracious person, a real Asset to Represent your company ~ hopefully you are Aware of that. *** Hopefully you compensate him WELL. Thank you David for everything! Sincerely, Terry Johnson

Rating:

3.0

I’ll use budget next time

Rating:

3.0

After paying what I did the employees should be checking vehicles back in. I don't get paid to do their job! Flipping ridiculous that they just sit there! If this is standard operating procedure for app users it's garbage!

Rating:

5.0

Good to have a local owner who had good employees, good service from the beginning of my order/reservation to drop off time. Plus, all moving supplies available.

Rating:

3.0

Service was incredibly slow the first time I picked up containers and the employee didn’t know how to operate the system. The other two times I picked up were fine. This part has nothing to do with this location but U-Haul in general. UBox containers weren’t available in the town I lived in and the closest one was 40 miles away. I was going to have UHaul deliver them until they quoted me $1600! So I made three trips to pick up 4 containers, maybe cost me $125 in gas. A $1600 delivery charge is ridiculous, especially when they can deliver all of them in one trip.

Rating:

5.0

Awesome

Rating:

5.0

Excellent employees - really helped out when I was in need.

Rating:

5.0

Great customer service. Very friendly, helpful, and knowledgeable. They really helped me out.

Rating:

5.0

Thank you!

Rating:

5.0

The guy came out and looked at the hook ups because I told him the lights weren’t working. He check it himself and validated that I was correct. As to where the guy at the Tennessee location where I picked up, dismissed me telling him they weren’t working and said you just can’t tell because the sun was shining on the lights.

Rating:

1.0

This is a climate controlled facility, all my belongings remained in perfect condition which is extremely important! The facility is safe and secure and for a senior citizen I was always at ease! Thank you so much! I highly recommend this facility and I would use it again if the need arose!

Rating:

4.0

Staff was friendly and professional and quickly assisted with processing the return of the equipment.

Rating:

3.0

Be honest about truck availability, make sure all the equipment that is needed is at one store.

Rating:

2.0

I just had my worst experience renting equipment. I've rented from uhaul locations all over the west coast along with trucks and equipment from other providers. I gave feedback to the store and they don't seem to care. I was told the truck had "about" 3/4 tank of fuel. I noted it was below that level and thought the approximation was for that reason. No, it seems not. I refilled the tank to the same level and was charged for fuel. The rep put that back on me because it seems I failed to do thier job and complete an inspection of my own before leaving the facility. Should I have checked the oil, too?! The truck is needing maintenance. A sun visor fell off as I pulled out of the uhaul parking lot! The rear tires were not properly inflated, causing a dash warning and poor performance. The rear tires are nearly bald and failed to maintain traction at times. This was a problem when going up a gently sloped driveway. The cab doors would barely close. If this is representative of the fleet then I am concerned. I've lost my faith in uhaul equipment and customer service seems to be dismissive. I was offered roadside assistance for the bald tires when I called in. It was offered that they would come to my location and replace the tires. I would expect maintenance to be done "off-hours" and not during my rental. The experience was disappointing and being scammed for 3 gallons of fuel on top of that was, frankly, quite insulting.

Rating:

5.0

Great service!

Rating:

5.0

Nothing it was perfect! Brandy at the ukiah north street store deserves a good raise! I will check in to make sure it happens 👍🏽

Rating:

5.0

everyone there is super helpful. thank you!

Rating:

3.0

Return was silly. In my other transactions with U-Haul I just parked it under the tent and dropped my key in the box, the online check in was annoying and redundant. It was complicated by weak reception. There was a Trailer taking up the entire drop off area were i was to leave the truck. So I just parked were ever. Overly complicated especially e we hen your tired from moving and driving all day

Rating:

4.0

Nice kids working there came right out and unhooked the rig, and we were on our way!

Rating:

5.0

There was something wrong with the gas tank which I did not discover until I was hundreds of miles away. The gas nozzle would "eject" from the truck, three different times, three different gas stations, and gasoline would spurt out down the side of the truck and the first time, all over my left leg and shoe. When I attempted to fill the gas tank to return the truck, the gas tank would stop the pump indicating the tank was full. This meant I went to drop off the truck and the tank was only 3/4 full. I had to find a 2nd gas station and force the nozzle to override the gas tank turn off, at least 10 times, to get a full tank. I'm concerned the individuals who accepted the truck back didn't report the gas tank issue and wrote it off as customer error. This customer has been filling gas tanks for 34 years and has NEVER had three different nozzles from three different stations get EJECTED out of the vehicle and spray gas all over. I figure the gas tank shutting off the nozzle indicating the tank was full, is just UHAUL making money as the customer thinks the tank is full, returns the truck, discovers it's not, and won't be bothered going and topping of the tank and just pays the UHAUL gas fees.

Rating:

1.0

I never got the hitch. Ever time I went in to see if they had it they said no and that they would call me. I never received a call and I never got the hitch.

Rating:

4.0

Sign at return said to wait for a rep to come process the return. After 5 minutes waiting, I tracked down an employee and asked if I could do the app instead of waiting. Worked out well. Need better instructions for returns.

Rating:

5.0

Salesman was professional and pleasant

Rating:

5.0

Nothing, it was a very good experience renting from this facility!

Rating:

4.0

I am in the middle of moving and i had a emergency where i had to stayvand wait at my stotage for a couple of hrs and one of the employees came to my unit and was very rude telling me it looked like i was trying to live in my unit and i explained i just had to wait a couple of hers due to anemergency where my husband had to take the car and go...and was treated like he did not care and told me i xould never soend time here again! Im appalled at the way i was treated like a degenerate who has nothing better to do that live in storage facilities !emergencies happen and i do hope i will be allowed axcess to my things and. Not put on a five minute time limit as to how long i can be here im..i thought this was a nice plaxe with courteous people who work here...i am disapointed... ukiah calif

Rating:

5.0

David was so nice. He made it all seem so clear and easy. And the air conditioned storage space is deluxe. Thanks.

Rating:

5.0

Moving boxes is quite a workout. It does always feel really hot in there. Maybe the heat is to ensure that condensation doesn't accumulate but it's uncomfortable. Otherwise great experience and clean facility.

Rating:

4.0

None

Rating:

5.0

For my situation, all staff were friendly and ready to help. Both staff in store and over the phone were excellent.

Rating:

4.0

Accessing the storage after hours via key card never worked.

Rating:

4.0

My after hours code doesn’t work I can’t get in that’s my only complaint

Rating:

4.0

After hours access is not in working order, other than that it is a very good storage service

Rating:

4.0

With all of the 26 foot U-Hauls parked near the after hours entrance, you could not access the units to get things in and out because they blocked all but a 2 ft path. The latch that the lock attached to felt like it would come off with an easy tug. The doors were also made of super light weight material and would break if someone kicked it.

Rating:

3.0

You have too many rental trucks and trailers. There is no room to park for your customers who pay 100 + a month. It's inconvenient. I will not recommend or come back to rent a storage.

Rating:

5.0

Always loved uhaul...a little issue won't change it. God bless

Rating:

5.0

Thank you! You did an excellent job helping me.

Rating:

1.0

Lady was great, everyone else no comment.

Rating:

2.0

I have typically had a great experience with U-Haul. Both for vehicle rentals and storage units. I had some issues with both at this location. 1) due to circumstances beyond my control, I showed up with my rental truck to place my belongings in a storage and return my truck. Little did I know, when I arrived at the hours staff were on site to unload, there was no elevator to get upstairs. In addition, I was provided the smallest unit for my free month even though I asked staff if a larger unit was available. I was told there was not (but I could clearly see units unused, and remained unused during the duration I stored my belongings there). I believe they did not want to give me a larger unit for my free month. I've never experienced this before. And because I had a very full truck, it took me almost 2 hours longer than expected walking heavy boxes up stairs and trying to make everything fit in my tiny unit. I returned my truck and was charged an entire additional day! Even though I saw the truck I returned was not critically needed seeing as their lot has ample numbers of 10 foot trucks...and mine sat around for quite some time, unused! I requested a refund, and was refused. Again, very disappointed. U-Haul typically has been very accommodating...but this rental experience was the worst I've had. I was never provided a card to access the building and was never made aware in my coming and going, that it was typically offered. I wasn't aware that technology was on site until another guest was curious why I was waiting for the staff to arrive and unlock! I then obtained one. Upon my renting the unit, it should have been offered as part of my perks. To have longer access hours. The staff...David, the General manager, was kind and accommodating. Most of the staff were friendly enough, but several of them do a lot of sitting around when the property could have been attended to for cleanliness, such as vacuuming. David was always busy and worked very long hours, while most of his staff sat around looking bored. I appreciate the kindness David extended, for reasons I won't go into. He knows what I'm referring to, and it won't be forgotten. But the above issues were my experience and observations in truth, and I honestly hope I never have to use this location for rental purposes again. I wasn't going to respond to the request for feedback, but this morning I had about 4 more requests to do so...so, here you go. Not what you were probably hoping for.

Rating:

4.0

The facility is well maintained with a friendly and helpful staff. The only issue I had was with parking. At times the lot was so full of rental vehicles that it was difficult to find a parking place. I do understand that there is likely no solution for this as the U-Haul lot has limited space.

Rating:

5.0

Sometimes Night access door blocked off with truck or keypad turned off.

Rating:

5.0

Very helpful, secure, convenient, trustworthy, and excellent customer service. I would highly recommend this facility to everyone I can. Thank you for your excellent customer service.

Rating:

4.0

Nesecitan más trabajadores que permanescan dentro de la oficina

Rating:

5.0

The staff there was very helpful N Ukiah. Also willing to answer any questions that I may have regarding anything that Hass to do with you all. Very happy with my experience!

Rating:

5.0

The owner and his team are thorough, quick, and great to work with. Highly recommended.

Rating:

5.0

Staff was exceptionally helpful, pleasant and efficient

Rating:

5.0

Excellent! Friendly staff. I recommend it to people all the time.

Rating:

5.0

They were very helpful very patient for our unique situation. Would definitely recommend them and would use them if we need to OK thank you.

Rating:

5.0

Very good customer service

Rating:

4.0

Very friendly, knowledgeable staff. Will return again if ever needed.

Rating:

5.0

No muss no fuss! Nice folks work here, easy to understand!

Rating:

5.0

I got the unit in June 2017 and move out August 2021. I never had a problem with staff, was able to access my unit when I needed to and the the business was always clean.

Rating:

4.0

The staff at U-Haul were extremely helpful and nice.

Rating:

5.0

Only issue we encountered was the hole for lock was slightly misaligned but was immediately taken care of by maintenance personnel JD and professionally handled High fives and gold stars for Uhaul staff in Ukiah CA

Rating:

3.0

Staff was friendly and location is clean however the doors to enter the storage were broken on several different occasions when we went to access our storage. We were forced to extend another month when we drove over 2 hours to empty it and the key pad code was not working, again. Extremely inconvenient to have a storage unit you can't access as you please, especially when it's two hours from where you live.

Rating:

5.0

U-Haul customer service is quite amazing. Your on-site managers always provide the information that I need, and they have made me feel that U-Haul should continue to be my first choice.

Rating:

5.0

Fast and great service really great employees

Rating:

5.0

As it turned out, I didn't need the storage space after all, only thank you for being there for me in case. Ardenji was very helpful both in the renting and then in the canceling -

Rating:

3.0

There were no large units available and the second floor units are difficult to access with only stairs when moving large amounts of items. Staff was great.

Rating:

4.0

david hoffart at ukiah uhaul storage was friendly and helpful.

Rating:

1.0

My access code never worked. One time my lock was on a different storage unit. Nobody could tell me how that happened. When I moved out and wanted my money back for my months that were prepaid they told my that I couldn't get it back. It wasn't until I had my boyfriend come in to help me that they "called" someone and figured it out. I would not recommend anyone to this place.

Rating:

5.0

Excellent customer service!

Rating:

5.0

During the time I used the storage I never had a problem. I felt my items were safe. Thanks for everything.

Rating:

4.0

Temperature not always where it should be. Appreciate the recent paint/clean up.

Rating:

5.0

Pick up was relatively quick. There was a problem with the storage unit, but the destination Uhaul in Ukiah was very accommodating and worked with me on my timeline.

Rating:

3.0

The Uhaul in Ukiah CA. Storage actually smells like rats.. And they close at 7 so i get off work at 6 dnt have much time... Other than that love the staff.. Very kind and helpful

Rating:

5.0

Staff truly understands how to deliver EXCELLENT customer service.

Rating:

4.0

Thanks!

Rating:

4.0

My best to Jen and David... They have such wonderful personalities that r experience there was so awesome... One thing i didnt care for was how cold it was inside... Made it hard for me to sort throug

Rating:

1.0

Every time I’d call corporate about the filthy units and the rats in my things they’d raise my rent and still do absolutely nothing. I want my $10/ month insurance fee back!

Rating:

3.0

only one person staffing this location - they NEVER answer the phone.

Rating:

1.0

Had UBox shipped from Colorado. UHaul chose Ukiah. Couldn't deliver and couldn't provide a solution. Go to UBox and it had been broken into. No one notified me and no one helped me with next steps.

Rating:

5.0

Very helpful in getting me set up with a new storage unit, and helping resolve problems from the rental.

Rating:

1.0

My pod was broken into and they did not call. They never answer their phone and are not helpful. I made a reservation to have the pod on a trailer to take it empty it and it was not ready when we arri