Customer Reviews for U-Haul Moving & Storage of Ukiah

2226 reviews

1140 N State St   Ukiah, CA 95482

(707) 468-0147

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(707) 468-0147

1140 N State St
Ukiah, CA 95482

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

CARLIN S. 
Rating:
3.0

Staff was friendly and location is clean however the doors to enter the storage were broken on several different occasions when we went to access our storage. We were forced to extend another month when we drove over 2 hours to empty it and the key pad code was not working, again. Extremely inconvenient to have a storage unit you can't access as you please, especially when it's two hours from where you live.

tom m.  |  Overall Experience 
Rating:
5.0

Service agent was helpful and efficient.

RICK CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
1.0

The gentlemen was rude. If I have an account and you have my card on file .Why do I need to drive from Willits to Ukiah just to present my card when a co-worker is driving the van. I have not had to do this at any UHaul location.Never got a receipt. They never answer the phone. My co-worker watched as the phone rung and no one answered it even though they were not busy with a customer.

Celina L. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI L. 
Rating:
5.0

Provide a stepping stool would be nice for a short person.

DEBORAH L. 
Rating:
5.0

First of all I read from the U-Haul in Ukiah quite frequently I have a client that lives in other side of Philo California so it makes more sense for me to rent in Ukiah then it would here in Santa Rosa however I made a reservation for a pickup truck on Tuesday of this week unfortunately yesterday I found out through an email that my pickup truck turned into a cargo van when I called to find out why apparently your system kicked me out for some reason they couldn't explain it and gave it my pickup to someone else and then, they said they'd try to text me the only text message I got was from today for reservations and stuff which everything got changed however my reservation is supposed to have been guaranteed I called to confirm and it was so since it was your system that kicked me out and rented my truck to someone else. So I think the $50 credit would greatly be appreciated to compensate me because I had to use a cargo van instead of a pickup truck, which was supposed to be a guaranteed rental, hopefully I'm still entitled to that right?

CHARLES H. 
Rating:
4.0

My only complaint is when I tried to call the phone number for the Ukiah office, I was routed through a ridiculous phone tree that finally told me I would be on hold for 41 minutes. I tried to call them several times to tell them we would be later than expected but was not able to get through to this office. I was calling the local Ukiah number.

Doris E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
1.0

The service was horrible! They guy was rude from the day I rented the truck and for the call of it being late. I tried calling to ask for a couple hours extension and tried to do online extension No answer on 800#. Call dropped after waiting 30 min. Truck was filthy in cab and inside back. I just cried after I got the phone call. So rude service and the truck sounded like a lawn mower and lagged. So greatful I wasn't going out of town. This was very stressful, I just needed to put my furniture in the truck to get carpet replaced.

MYCHELL A. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
5.0

Always hsd good experience at this location

Richard W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Ceven C. 
Rating:
5.0

Customer did not leave a comment.

Laura W. 
Rating:
4.0

N/a

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

IAN T. 
Rating:
5.0

Customer did not leave a comment.

Erika G.  |  First Impressions 
Rating:
5.0

Yes and no, the person that helped me to recieve the Truck (5/22/21) at about 4:30 ish p.m. was very helpful and understanding. But the following day (5/23/21) around 12:30ish p.m. the guy that assisted me was a Jerk, not understanding Rude, I would recommend all not to do business when it is his shift to work, He's very cold and Matter of fact not willing to work with you

JENNIE S. 
Rating:
5.0

Customer did not leave a comment.

Deepak B. 
Rating:
5.0

Jason at Ukiah provided excellent service given the limited amount of help. Did his best to get me on my way quickly.

Holman S. 
Rating:
3.0

Maintain equipment better, Treat customers with respect during help calls.

SEAN S. 
Rating:
5.0

Just keep doing what they are doing...!

ALLEN S. 
Rating:
5.0

They always are friendly and all the staff are awesome.

ELIZABETH F. 
Rating:
5.0

Nothing I'm happy

Bob K. 
Rating:
3.0

Customer service (not local) was horrendous. A big fat waste of time. Not enough employees at the location. Needed more people to help customers.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Neal D. 
Rating:
5.0

Customer did not leave a comment.

Tannis B. 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY J. 
Rating:
5.0

U-Haul customer service is quite amazing. Your on-site managers always provide the information that I need, and they have made me feel that U-Haul should continue to be my first choice.

JOAN J.  |  First Impressions 
Rating:
3.0

Contact at Uhaul seemed to be uninformed and had to call the owner to complete the transaction

BENJAMIN B. 
Rating:
3.0

David and the staff I have interacted with at this location is awesome and over the top helpful! It is unfortunate that Uhual isn't doing anything to help support this location as it is always busy but seems understaffed. Even with that they were able to help me get access to my boxes when I needed (as my one month of not having a home turned into 4 unexpectedly). They are doing the job of 10! My disappointment in service is with the Uhual company and their lack of consistent communication on the main line that I would get bumped to, getting different answers each time I called and being on hold for over 30 mins every single time before talking to someone. I was also disappointed that I was not notified when I was purchasing the uboxes that the normal services weren't available at this location (when I purchased I was in a different state). I got the uboxes because of the things advertised, we should be notified before purchasing if this is different for the location we are choosing. I have used Uhual for pretty much every move over the last 10 years and this is the first time I have ran into so many obstacles.

TED D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Fast and great service really great employees

Dean M.  |  First Impressions 
Rating:
5.0

Everything is extremely organized and well run. People who work here are very nice and efficient.

gary H. 
Rating:
5.0

Customer did not leave a comment.

Armando G. 
Rating:
5.0

Customer did not leave a comment.

gary H. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Double check on maintenance repair

Daphne F. 
Rating:
3.0

It got the job done

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

CORINA M. 
Rating:
3.0

Customer did not leave a comment.

Ron W. 
Rating:
3.0

Customer did not leave a comment.

Meghan C. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
1.0

Box arrived damaged. Looks like an employee broke into the container. Will be contacting a lawyer if anything was stolen.

CHRISTOPHER Q. 
Rating:
4.0

good experience the man at the desk was great

Randall P. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

lori P. 
Rating:
5.0

David and Tony in Ukiah are a great asset to your company. Both a pleasure to do business with.

JO W. 
Rating:
1.0

The truck had stuff all over the back end and the windshield etc of the front was not cleaned. Truck photos were not of the truck I rented or very old. Truck ran great. Always a problem when renting from you. This time, 6 calls, hours on hold, had to pay cash to get my truck because credit card machine and national call line were down. Had to change original rental to different county because “Surprise” the truck I reserved wasn't actually available. Get it together Uhaul!

James E. 
Rating:
1.0

This was the worst service of all times. The U-Haul in Ukiah held my boxes until June 6th even though I received an email that my boxes were shipping out on May 31st. My boxes arrived late which caused me to have to cancel my unloading help and cost me more money. U-Haul's big WOOP of $50 is a joke. I will never use UHaul again and will inform everyone what a loosey company they are. This is NOT my first bad experience with them either.

Eric H. 
Rating:
5.0

JD at Ukiah Uhaul gave me excellent customer service. He went above and beyond to make sure I was taken care of, and I'm really grateful. He single-handedly turned my experience with Uhaul around, and I look forward to any future dealings with him.

Tyler H. 
Rating:
5.0

I feel u should have a better contact for people that have to move out of town and have to use a truck for both ways instead one way travel. It cost me over $500 dollars just to move things to S.F. And bring back my stuff to willits.

Royce W. 
Rating:
5.0

The waiting times were longer than expected due to more customers needing propane fill-ups. But I was able to use the app. Though the check-in process on the app seemed more time-consuming than doing it in person. Re-entering data that I initially entered prior to pick up was not what I expected.

Kirk F. 
Rating:
4.0

The manager was very nice. The guy I met at the counter first was pretty arrogant. He was slouched back in the seat on his phone when I got there. Even while I was talking to him he was slouched back in his chair. I thought it was very unprofessional. I had an issue with my driver's license and asked if I went and got a duplicate from the DMV would it be okay, and the gentleman said yes. I ran over to the DMV and was able to get a duplicate copy. When I cane back40 min layer, I had already explained that I brought my wife's license in earlier because I couldn't find mine and we were both driving the trailer back from Santa Rosa area. I had driven an hour north from Santa Rosa to Ukiah to pick up a trailer, because there were no trailers in all of the Santa Rosa area that we're able to go North one way. I explained to him that I was from up North where I live inn Humboldt county and was in the Santa Rosa area trying to find a trailer, and had left my license at home. When I came with a duplicate copy, he asked me if I had a picture ID license, and I said no I was had already explained to him and that I was from out of the area and had left my drivers license at home or couldn't find it. I was surprised he was asking me again when he already knew the story of my license not being with me. I thought that was not necessary when I had explain the whole situation to him already. He seemed very empowered and disengaged with the situation. Still slouching back in his seat. We walk out to get trailer eventually and he wakls off. He didn't direct me to where I was Supposed to go. Very unprofessional and unwelcoming.

Kim P. 
Rating:
4.0

Customer did not leave a comment.

Erica C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

The manager was very nice and helpful.

DANIEL F. 
Rating:
5.0

Nothing

Glendon G. 
Rating:
2.0

180 dollars for 2 days and 130 miles. I felt your advertising was deceptive in bold print stating 19. 95 cents per day... until you read the fine print where all of the hidden fees lay !!!

Robert N. 
Rating:
4.0

Customer did not leave a comment.

DONALD O. 
Rating:
5.0

Excellent job very friendly loved this place and they get u in and out quick thanks uhaul and staff at this location looking forward to use u guys again

ISLAM R. 
Rating:
5.0

Manager was vert accommodating and helpful. Very satisfied with service and equipment.

LILLIAN H. 
Rating:
4.0

Customer did not leave a comment.

Jay A. 
Rating:
5.0

Customer did not leave a comment.

Kayla C. 
Rating:
4.0

Customer did not leave a comment.

Heidi H. 
Rating:
3.0

I'm working for a delivery company. Sometimes I use uhaul s vans. Which is everything is good accept the tires. Most of time tires are in bad conditions. Otherwise everything is good.

Vipan K. 
Rating:
5.0

Customer did not leave a comment.

george R. 
Rating:
4.0

Customer did not leave a comment.

Kalee B. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
4.0

Customer did not leave a comment.

Walden V. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
4.0

Customer did not leave a comment.

Anne A. 
Rating:
5.0

Customer did not leave a comment.

celson G. 
Rating:
5.0

Customer did not leave a comment.

george R. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Keep up the good customer service

Steven R. 
Rating:
5.0

As it turned out, I didn't need the storage space after all, only thank you for being there for me in case. Ardenji was very helpful both in the renting and then in the canceling -

Herb G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Clerk was very helpful!

Will B. 
Rating:
1.0

Have your employee do their jobs correctly. Upon returning the equipment the employee needs to inspect the equipment, and give the customer a receipt that the piece has been returned on time or early as in my case. NOT LIP SERVICE. Your company texted me and called me days apart asking where their equipment was because you believe that I still had it. I got an email with a returned equipment receipt 3 days after I returned the equipment. And in fact the receipt is a LIE!!!! I did not return the piece 3/19/21 @ 4:00 PM, I returned it on 3/18/21 @ 11:55 AM. I have a phone record of my wife calling me at the time I was returning the equipment.

RICHARD C. 
Rating:
4.0

Customer did not leave a comment.

ORACIO F. 
Rating:
5.0

Keep moving.

John B. 
Rating:
2.0

The truck was not left for me at the time that i needed it. I had to wait two hours. The same thing happened the time before. I was not notified, either time, until i tried to pick it up. The truck that i got had a ramp that was barely usable. It was incredibly difficult to get in and out, which added a significant amount of time and effort to the move.

Wulf P. 
Rating:
4.0

Rainy Day Pick up, windows didn't have great visibility. I went to O'Riley and got some Rain X.

Cody B. 
Rating:
5.0

the girl that helped me was very nice and did a good job

Jeffrey E. 
Rating:
2.0

If a customer calls and an agent says they will update the contract over the phone; follow through and do this, so the service rep at the counter does not have to. This again, for the third time left my order inaccurate, and nearly charged me 3x more than the reserved quote online the night before while on the phone with the agent.

Alex T. 
Rating:
5.0

All your staff are top shelf ! Very helpful and attended to business quickly and professionally .One young lady also helped me with local information as I'm from Redding ,Ca ..That really helped save me time and energy .I shall refer all friends and associates to your outlet .Thank you !

James S. 
Rating:
2.0

Your website doesn't work The location took over one hour to check me out The equipment rented to me did not have a spare tire and when I returned it they accuse me of stealing the spare tire even though they noted that it was missing when I rented the truck Frankly speaking the staff are kind of dumb

Marc G. 
Rating:
4.0

Customer did not leave a comment.

Inez L. 
Rating:
4.0

Customer did not leave a comment.

amanda c.  |  Overall Experience 
Rating:
1.0

I returned my pick up truck and a car hauler on Feb 13th. I pulled up to the return area and no one was there. Had to wait a bit when finally two people showed up, jumped in to the two vehicles ahead of us to make room for the truck and car hauler I had. When they approached me, the guy comes at me aggressively, what did you haul on the trailer. I said a car. Rolls his eyes says what kind of car. I told him an Altima. She says I got a call that an armada was seen being unloaded and the pick up truck went off the ground. How unprofessional! I dropped my car off at auto repair shop. The girl looking over the truck yells out YOU HAVE DAMAGE TO THE TRUCK HERE. it wasn't damage to the truck, literally the $19.99 a day sticker somehow got a scratch mark on it, but still very much able to read what it said. She says do you want to use the card on file and I answered yes she immediately charged it when I was talking to her about the miles that I already paid for and feel as ifI was being double charged for. It was really inconvenient having to bring the truck back to Ukiah which was 200 miles away from where I was staying and there is literally a UHAUL office less than 5 miles away.

AMY G. 
Rating:
5.0

Everything went as one could hope for. No improvements are seen as necessary

Trent J. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Vincent K. 
Rating:
5.0

Friendly and professional staff and the rental equipment worked as needed!

Kevin C. 
Rating:
5.0

your staff is grate to work with and vary help full Glen Dye

Glen D. 
Rating:
3.0

The truck I rented was not washed, the windshield was full of bugs, and the truck did not seem very well maintained. It worked for what I needed it for, but I expected something a lot nicer. It was "beat up" to say the least. I will think twice before I rent from U-Haul again.

JESUS L. 
Rating:
3.0

Took 3 phone numbers to rent a uhaul. Who the heck has 3 phone numbers...

Dylan K. 
Rating:
5.0

Although the location was busy, the lone employee was friendly and helpful—he was really hustling!

GEORGE P. 
Rating:
5.0

Great customer service

BARBARA R. 
Rating:
4.0

Customer did not leave a comment.

Kathy R. 
Rating:
5.0

Customer service was great. Over all, great

Cory M. 
Rating:
4.0

Customer did not leave a comment.

Jason H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john m.  |  Overall Experience 
Rating:
3.0

There were no large units available and the second floor units are difficult to access with only stairs when moving large amounts of items. Staff was great.

Nicolealexandra H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VALERIE W.  |  Overall Experience 
Rating:
4.0

david hoffart at ukiah uhaul storage was friendly and helpful.

BENJAMIN N.  |  First Impressions 
Rating:
1.0

My access code never worked. One time my lock was on a different storage unit. Nobody could tell me how that happened. When I moved out and wanted my money back for my months that were prepaid they told my that I couldn't get it back. It wasn't until I had my boyfriend come in to help me that they "called" someone and figured it out. I would not recommend anyone to this place.

Tammy K.  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Rebecca T.  |  Overall Experience 
Rating:
5.0

During the time I used the storage I never had a problem. I felt my items were safe. Thanks for everything.

gloria g.  |  Overall Experience 
Rating:
4.0

Temperature not always where it should be. Appreciate the recent paint/clean up.

Dee P.  |  Overall Experience 
Rating:
5.0

Pick up was relatively quick. There was a problem with the storage unit, but the destination Uhaul in Ukiah was very accommodating and worked with me on my timeline.

James H.  |  First Impressions 
Rating:
3.0

The Uhaul in Ukiah CA. Storage actually smells like rats.. And they close at 7 so i get off work at 6 dnt have much time... Other than that love the staff.. Very kind and helpful

Susan A.  |  Overall Experience 
Rating:
5.0

Staff truly understands how to deliver EXCELLENT customer service.

loni n.  |  First Impressions 
Rating:
4.0

Thanks!

Thomas S.  |  Overall Experience 
Rating:
4.0

My best to Jen and David... They have such wonderful personalities that r experience there was so awesome... One thing i didnt care for was how cold it was inside... Made it hard for me to sort throug

Susan O.  |  Overall Experience 
Rating:
1.0

Every time I’d call corporate about the filthy units and the rats in my things they’d raise my rent and still do absolutely nothing. I want my $10/ month insurance fee back!

SARAH T.  |  Overall Experience 
Rating:
3.0

only one person staffing this location - they NEVER answer the phone.

steven d.  |  Overall Experience 
Rating:
1.0

Had UBox shipped from Colorado. UHaul chose Ukiah. Couldn't deliver and couldn't provide a solution. Go to UBox and it had been broken into. No one notified me and no one helped me with next steps.

Christine A.  |  Overall Experience 
Rating:
5.0

Very helpful in getting me set up with a new storage unit, and helping resolve problems from the rental.

Thomas S.  |  Reservation 
No reviews have been submitted for this location.

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