Customer Reviews for U-Haul Moving & Storage of University City

5,380 reviews

7270 Olive Blvd   University City, MO 63130
(@ Midland Blvd)

(314) 862-4433

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(314) 862-4433

7270 Olive Blvd
University City, MO 63130
(@ Midland Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Yuou Z. 
Rating:
4.0

Customer did not leave a comment.

Janet A. 
Rating:
4.0

Was charged $30 maintenance fee because the gas was a little bit below the amount I was supposed to return with. I don't think that was very fair considering it was just by a little and I still had to pay for the gas difference.

Hyunjee L. 
Rating:
5.0

Customer did not leave a comment.

Daria K. 
Rating:
3.0

Received a much larger trailer than what was ordered. Caused difficulties in securing items when I couldn't rely on the size of the trailer to contain few items. Pickup location changed drastically from what was requested. Had to drive 30 more miles through rush hour traffic to get to new location. Larger trailer also meant worse gas mileage on the trip.

Steven G. 
Rating:
5.0

So so helpful.

robert L. 
Rating:
4.0

Customer did not leave a comment.

Michelle Z. 
Rating:
3.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Very friendly, efficient staff. Absolutely painless!

Kurt N. 
Rating:
5.0

The young man met me outside in the drop-off area. He was Very friendly and nice. He let me go inside to use the restroom while he went over and checked out the truck. I was in line to check in, when he came in to tell me that he could go over everything that needed to be done outside in the drop-off area that needed to be done to check me out. I was very happy with the service.

Donna P. 
Rating:
5.0

Customer did not leave a comment.

Don C. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

Antonio E. 
Rating:
5.0

I was impressed with everyone's professionalism and willingness to help. The manager, Anthony, was extremely helpful and patient in supporting me and personally made sure that I had a great experience. Thank you, Anthony!

GeorgeT S. 
Rating:
5.0

Customer did not leave a comment.

daryl H. 
Rating:
5.0

Seamless and expeditious transaction from pick up through return!

Kelvin W. 
Rating:
5.0

Customer did not leave a comment.

Gabriela C.  |  Overall Experience 
Rating:
5.0

At 8:30pm on a Monday night, I got a call that we were going to need a u hall truck to pickup and transport clothing the next day.( Church Mission's Dept. ) I sat and thought, I can get a trailer and hook it to my car, made reservations with my phone on-line, got up Tuesday morning, arrived at location, gave my reservation #, hooked up trailer to vehicle, transported clothing, returned trailer all with ease and no hassle and this location has plenty of trailers of various sizes. Last minute rescue.

Azell S. 
Rating:
5.0

The staff were knowledgeable, friendly, and professional.

Hunt B. 
Rating:
4.0

Customer did not leave a comment.

MORI F. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
5.0

Customer did not leave a comment.

Leshawn H. 
Rating:
5.0

Customer did not leave a comment.

Jenny G. 
Rating:
5.0

The ramp needs to be fixed, it didn't clamp right. My helper fell off it. He was not hurt. We were pleased otherwise. Thanks Rose Staton

Rose S. 
Rating:
5.0

Customer did not leave a comment.

Boris H. 
Rating:
5.0

Customer did not leave a comment.

Darla T. 
Rating:
1.0

Very unsatisfied. I would give -100 review if I can. I ordered my car exactly model, year, brand for rental auto transport trailer. So, you just give me an auto transport trailer even I can't loaded my car? And your employee said that's the biggest you have? I chose you, not other companies because your website shows you have an auto transport trailer able to loaded my car! Because I don't want drive a $100k car to do long distance trip! Your more expensive and you doing awful services.

chengrui J. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

I had no issues from setting up the reservation to picking it up.

Ken R. 
Rating:
1.0

Our storage was flooded and it’s certainly due to uhaul’s inadequate protection of storages, but I can forgive it cus it’s a natural disaster. HOWEVER Uhaul staff threw away a lot of our possessions without letting us check?!! The front desk promised they have cleared everything and didn’t allow us to check our original unit before the flood. I tried to call the University City Uhaul but kept being redirected to another location. I have lost almost everything as a college student and I’m really helpless right now there’s no way to solve this. Will definitely tell everyone to stay away from Uhaul!

Ya Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsay H. 
Rating:
4.0

Customer did not leave a comment.

Bruce G. 
Rating:
4.0

The man assisting me was extremely nice and helpful. I had to wait an additional 20 minutes for the truck bc it needed gas before I could take it.

Emory E. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
4.0

The trailer was very dirty inside and had a flat tire

Angela O. 
Rating:
5.0

The staff is always friendly and helpful, and go out of their way to accommodate you. I've used this location many times, and will continue to do so.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

ALEKSEI K. 
Rating:
5.0

Customer did not leave a comment.

Shuyu L. 
Rating:
5.0

I must confess. “10”! Your employees are excellent!!!! . The sales associate I had there was very friendly and professional. Great job!! P.S. the Olive St location

Keith S. 
Rating:
5.0

This location was very busy, but the employees were very helpful and seemed to be helping each customer as quickly and efficiently as they could.

Ashley J. 
Rating:
2.0

Rates increase often for pest control & maintenance, although there's critters in walkways and outdated rat poison pod in my unit. Insurance paid monthly doesn't cover water damage of any kind. Unable to access my unit after office hours due to broken door latch. Even though approx. a foot of water leaked into my unit and I had to dispose of most items that was on the floor, staff were extremely helpful with boxing things that could be saved, preventing more water from entering the unit, and providing movers to relocate my items to another location.

Malissa R.  |  Overall Experience 
Rating:
2.0

I lost all of my belongings from the storm. And there is no compensation . How can this be????

KATHRYN M.  |  Overall Experience 
Rating:
5.0

Improvements in book are not necessary. The University City store, amidst recent record rainfall resulting in substantial property loss and damage throughout St. Louis metro, is with a stiff upper lip valiantly serving the local community. All staff should be applauded and recognized for their efforts. Perhaps coffee and donuts for all staff would be a good start!

Daniel J. 
Rating:
4.0

Customer did not leave a comment.

Austin H. 
Rating:
5.0

The best Uhaul location i have used.

Luke C. 
Rating:
4.0

the movers, which I reserved the haul site, were 1 1/2 late to arrive

laura M. 
Rating:
4.0

Get faster computers in bldg. For quicker check in.

Coree J. 
Rating:
5.0

Excellent customer service. Friendly and professional. Truck was ready when I arrived and return was quick and billing was accurate.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn W. 
Rating:
5.0

Customer did not leave a comment.

DeAndre L. 
Rating:
5.0

Thank you for the great service.

Peter O. 
Rating:
5.0

Wipe down the dash and doors.

Jesda G. 
Rating:
5.0

Customer did not leave a comment.

tamela S. 
Rating:
4.0

Customer did not leave a comment.

Deborah A. 
Rating:
3.0

The location which is very busy could use more staff. The check-in process is too slow and most of the staff are inexperienced or poorly trained on using the computer system.

Ted M. 
Rating:
3.0

Customer did not leave a comment.

Ariana D. 
Rating:
4.0

Customer did not leave a comment.

TOMEIKA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martena J. 
Rating:
5.0

Customer did not leave a comment.

andrew T. 
Rating:
5.0

Customer did not leave a comment.

Jenine F. 
Rating:
5.0

Staff was great process was easy drop off smoothe

William D. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

Customer did not leave a comment.

kendra C. 
Rating:
5.0

My business is a multi-decade customer of the UHAUL in Univewrsity City MO, and their service and interactions with this customer is always professional.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

ARLENE B. 
Rating:
5.0

Customer did not leave a comment.

Ahmad H. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Have more workers

Nakeisha P. 
Rating:
5.0

Everything is okay. Thanks

Anatoliy A. 
Rating:
4.0

Customer did not leave a comment.

Jihan G. 
Rating:
5.0

Customer did not leave a comment.

Aaron P. 
Rating:
3.0

The first agent I had to check out the equipment with in the morning was not too friendly or approachable for me to ask questions, but when I returned to have installed the transport that gentleman was very helpful and I felt respected.

Martha W. 
Rating:
1.0

Unreasonable charge. Not reply to email.

Quan Hong C. 
Rating:
3.0

Customer did not leave a comment.

Randal C. 
Rating:
5.0

Customer did not leave a comment.

Travis M. 
Rating:
5.0

They are great. Super easy to work with.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Cecil P. 
Rating:
4.0

Customer did not leave a comment.

Monica G. 
Rating:
5.0

Customer did not leave a comment.

Jerred K. 
Rating:
5.0

Customer did not leave a comment.

Jordan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yulonda B. 
Rating:
5.0

Customer did not leave a comment.

HOWARD D. 
Rating:
5.0

Customer did not leave a comment.

Alex J. 
Rating:
5.0

Customer did not leave a comment.

RALPH J. 
Rating:
5.0

Customer did not leave a comment.

Kirk R. 
Rating:
3.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Derick M. 
Rating:
5.0

Customer did not leave a comment.

Cornelius M. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

The truck and rented accessories were very clean. The above downtick on the equipment question was due to the driver's side exterior door handle not working which forced me to have to climb in from the passengers side and crawl across to open the drivers door. Somewhat minor inconvenience but still got to be a pain after two or three times. Overall, rental was great., Thanks!

Don C. 
Rating:
5.0

Customer did not leave a comment.

Trese G. 
Rating:
5.0

Customer did not leave a comment.

Kay B. 
Rating:
5.0

Customer did not leave a comment.

Lashonda B. 
Rating:
5.0

No suggestions at this time.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
1.0

They are not trusted

Mohammed J. 
Rating:
5.0

Make sure you tell the person what location your item is located.

Cherita L. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
4.0

Employee was very friendly and helpful

Charles P. 
Rating:
3.0

When i got in the back of the truck i slipped. luckily i did not fall. There was a thin layer if oil and grease on the floor of the truck. This concerned me not just for my safety and the people helping me but i did not want oil and grease tracked in to my new condo. I used three rolls of paper towels cleaning it up and took pictures if you want to see them.

Jeffrey L. 
Rating:
4.0

Your worker on duty - I wish I recalled his name - was wonderfully supportive in correcting the free month storage unit and answering our questions on the storage unit. He was soooo pleasant.

Danielle C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiarrah H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROLYN W.  |  Overall Experience 
Rating:
5.0

Staff was exceptional!!

joanne r.  |  Overall Experience 
Rating:
1.0

I never got a chance to use unit I paid for 3 months then I didn't get the new space I anticipated so storage never was used

Andre B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phillip C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila B.  |  Overall Experience 
Rating:
3.0

MANAGERS ARE VERY DISRESPECTFUL AND RUDE. I NEED MY BELONGINGS IMMEDIATELY.

Christina G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique M.  |  Overall Experience 
Rating:
5.0

The whole process was simple and easy, and everyone was helpful and friendly. Would definitely use again.

Melody B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Everett J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jacob D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

imani c.  |  Overall Experience 
Rating:
5.0

The young man who helped me (Cladis? - the one with the nose ring) was extremely polite and professional. He immediately acknowledged me when I came in and he was still helping another customer and apologized for my wait. He looked for and found an option when I was not satisfied with the 1st option,. He made sure that I understood everything and even held the door for me. He is to be commended!!!!

Twinda M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rashaan j.  |  Overall Experience 
Rating:
3.0

We just moved in to our locker yesterday so I have not had time to form an opinion.

Bryan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bhupinder C.  |  Overall Experience 
Rating:
5.0

Very Helpful Young Men

Alva P.  |  Online Move In 
Rating:
5.0

The gentleman who helped was very nice and helpful. A great experience!

renee m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

imani c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Eric G.  |  First Impressions 
Rating:
4.0

I reserved and purchased the unit online. When I come to the store, the staff said my first month is free. They started the refund process. But when I came home and check my account, I was charged twice. I contacted the store but nothing has been solved.

Doan Bao Chau T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Roy S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cardella S.  |  Overall Experience 
Rating:
5.0

The young man, who chked me out was helpful. He answered my questions. He was knowledgeable and friendly

YVONNE J.  |  First Impressions 
Rating:
5.0

I had my unit for three years never had a problem and the staff was very helpful and professional and i would definitely rent again.

gladys lynn k.  |  Overall Experience 
Rating:
5.0

Wes and his team are amazing! The storage facility is clean, well-lit, and everyone was alwasy friendly.

Maria R.  |  Overall Experience 
Rating:
5.0

The employees were all very courteous and professional. I highly recommend them and appreciate their work ethic.

William M.  |  Overall Experience 
Rating:
5.0

Very helpful staff.

julia r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicholas D.  |  Overall Experience 
Rating:
4.0

The staff was very helpful, patient, and kind. I would use them again.

Joy H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

REGINA W.  |  Overall Experience 
Rating:
5.0

As a first time user of a storage unit, I have to say that this was a good experience. I have recommended U-Haul storage to others and will definitely use them again should the need arise.

Virgina W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nella P.  |  Overall Experience 
Rating:
5.0

A pleasure to work with. Very accommodating and helpful. Would highly recommend this facility to all.

clark b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan M.  |  First Impressions 
Rating:
5.0

PROFESSIONAL, FRIENDLY, COMPETENT MARVIS AND WES

Leonard W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nella P.  |  First Impressions 
Rating:
5.0

It would be a 7 star if the units had lights inside other than that I think it’s great, I love your place, I wish that it was someone that I could speak with about what happened at Uhaul on Gravois South St Louis, it’s out of my hands but some things in life shouldn’t go this way..... Ida Ward 314-448 6219

Ida W.  |  First Impressions 
Rating:
5.0

The young lady who assisted me was polite, friendly and courteous. I could not have been more satisfied.

William M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phyllis w.  |  Overall Experience 
Rating:
5.0

Rental was quick and easy

Shella L.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful

melissa H.  |  First Impressions 
Rating:
1.0

Card didn't work far walk

REGINA W.  |  First Impressions 
Rating:
5.0

Manager and store staff were very friendly and helpful. Storage space was adequate and also clean.

stephanie n.  |  Overall Experience 
Rating:
4.0

A okay

GREG G.  |  Overall Experience 
Rating:
5.0

Manager was very knowledgeable, helpful, and kind. Transition was made easy and assessable.

stephanie n.  |  First Impressions 
Rating:
5.0

I have used this store many many times for years love ❤️ the staff

Veronica J.  |  First Impressions 
Rating:
4.0

Stored my stuff at this location over the summer and everything appears to be in the original condition!

Tiffany B.  |  Overall Experience 
Rating:
4.0

Good service and location is really convenient.

Tamara S.  |  Overall Experience 
Rating:
5.0

Awesome experience- great staff!

david f.  |  Overall Experience 
Rating:
5.0

The personnel working at the facility were courteous and helpful at all times. I loved storing my items at the facility will be back there next year.

clark b.  |  Overall Experience 
Rating:
5.0

Great experience. Helpful and friendly staff.

Kathleen Y.  |  First Impressions 
Rating:
2.0

We have lots of boxes, and the only storage unit left is high above the ground. Hope that I can choose the unit when I make the reservation. It will be better to have an automatic lift

Shinan X.  |  First Impressions 
Rating:
5.0

n/a

Ronneika T.  |  Overall Experience 
Rating:
5.0

Awesome

david f.  |  First Impressions 
Rating:
5.0

My experience was excellent. I used Big Helpful Gentlemen Moving, I highly recommend them and will recommend to my friends and family. Nice guys, very helpful and excellent price.

Cerinda W.  |  Overall Experience 
Rating:
3.0

Computer ssyem slow, wrong equipment, charged wrong, not enough space here to explain it all

Boyd M.  |  First Impressions 
Rating:
5.0

I had reserved for a truck and storage unit. When I got there they offered me an different storage unit first month free. They help me out to save on a little money. Thank you!

CHERRILL MARTAY V.  |  First Impressions 
Rating:
5.0

Staff were all helpful and manager was very nice

john w.  |  Overall Experience 
Rating:
4.0

Nice clean facility and staff is friendly and helpful.

DESERATA H.  |  Overall Experience 
Rating:
3.0

Thank you

mykel y.  |  Overall Experience 
Rating:
4.0

No additional comments.

christy B.  |  Overall Experience 
Rating:
1.0

The WORST UHAUL facility I have ever used. I have used 4 facilities around the U.S. This crew was rude, the bathroom is ALWAYS locked and unusable. Nasty and Rude people.

SUSAN B.  |  Overall Experience 
Rating:
5.0

Yes everything was good cause i put my stuff there an never when't back to check it cause the way it was it safe in my 👀

Inez P.  |  Overall Experience 
Rating:
4.0

Easy to access 7/24. Dolleys and trolleys made it easy to move things in and out. Conveniently located near WashU.

Kathryn L.  |  Overall Experience 
Rating:
5.0

Happy with the service.

Regina H.  |  Overall Experience 
Rating:
5.0

They were very helpful

darren p.  |  Reservation 
Rating:
5.0

Erica and the rest of the crew were a pleasure to work with.

AMIR E.  |  Overall Experience 
Rating:
2.0

I did not have a good experience with U-Haul. The 1st person didn't have an answer for me. Then, on hold for 20+ mins when my question was time-sensitive. In the store, there was also confusion.

Janelle B.  |  Reservation 
Rating:
5.0

Great customer service and experience.

SABRINA MICHELLE L.  |  Overall Experience 
Rating:
5.0

Customer service was beyond excellent. Staff extremely helpful always greet you with a smile. never a dull experience always pleasant. Very knowledgeable. I could not have picked a better place.

Tameka M.  |  Overall Experience 
No reviews have been submitted for this location.

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