Customer Reviews for U-Haul Moving & Storage of University City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of University City

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Kenneth O. on

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Stephanie W. on

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Erica took great care of me. She was pleasant, professional , and knowledgeable. My experience with her was excellent . The return was fast and easy. I will definitely rent from here again.

Albert T. on

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Denise N. on

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Veronica J. on

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Love syote

Benjamin F. on

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Paul O. on

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The associate I met was not welcoming. Looked as if he was in the wrong job and took that frustration on me. I had a vibe of she feeling irritated by me asking questions.

Notli G. on

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Douglas D. on

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stephanie n. on

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Manager was very knowledgeable, helpful, and kind. Transition was made easy and assessable.

Paul K. on

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Eva S. on

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tad B. on

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Line was pretty long for check in. Waited almost 20 minutes.

Travis C. on

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They were great as usual.

Carolyn A. on

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Service was great and fast I would recommend because I've U Haul in the past and will use them for future moving projects..thanks so much!

Veronica J. on

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I have used this store many many times for years love ❤️ the staff

Michael M. on

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JAMES H. on

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Great experience

DEANDRE L. on

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Staff was exceptionally helpful and pleasant to work with

Douglas D. on

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John K. on

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I just dropped it off but the attendants were most hospitable.

Dennis H. on

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Very friendly service.

Shannon H. on

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Ricky O. on

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Min.Marshell C. on

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Daniel L. on

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Very slow in getting my reservation. Processed

ZACHARY W. on

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LEO H. on

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Continue to be professional

Candice Y. on

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RICHARD G. on

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the air conditioner did not work all the time. Sometimes it would blow out hot air. Very bad. Other than the AC, all was very good.

sam B. on

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Terrific service.

Ronald K. on

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William M. on

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Great customer service at this location. That's really important to me.

Jose S. on

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Tammie W. on

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Tiffany B. on

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Stored my stuff at this location over the summer and everything appears to be in the original condition!

Tamara S. on

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Good service and location is really convenient.

david f. on

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Awesome experience- great staff!

clark b. on

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The personnel working at the facility were courteous and helpful at all times. I loved storing my items at the facility will be back there next year.

Kathleen Y. on

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Great experience. Helpful and friendly staff.

Shinan X. on

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We have lots of boxes, and the only storage unit left is high above the ground. Hope that I can choose the unit when I make the reservation. It will be better to have an automatic lift

Ronneika T. on

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n/a

david f. on

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Awesome

Cerinda W. on

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My experience was excellent. I used Big Helpful Gentlemen Moving, I highly recommend them and will recommend to my friends and family. Nice guys, very helpful and excellent price.

Boyd M. on

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Computer ssyem slow, wrong equipment, charged wrong, not enough space here to explain it all

CHERRILL MARTAY V. on

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I had reserved for a truck and storage unit. When I got there they offered me an different storage unit first month free. They help me out to save on a little money. Thank you!

john w. on

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Staff were all helpful and manager was very nice

DESERATA H. on

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Nice clean facility and staff is friendly and helpful.

mykel y. on

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Thank you

christy B. on

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No additional comments.

SUSAN B. on

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The WORST UHAUL facility I have ever used. I have used 4 facilities around the U.S. This crew was rude, the bathroom is ALWAYS locked and unusable. Nasty and Rude people.

Inez P. on

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Yes everything was good cause i put my stuff there an never when't back to check it cause the way it was it safe in my 👀

Kathryn L. on

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Easy to access 7/24. Dolleys and trolleys made it easy to move things in and out. Conveniently located near WashU.

Regina H. on

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Happy with the service.

darren p. on

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They were very helpful

AMIR E. on

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Erica and the rest of the crew were a pleasure to work with.

Janelle B. on

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I did not have a good experience with U-Haul. The 1st person didn't have an answer for me. Then, on hold for 20+ mins when my question was time-sensitive. In the store, there was also confusion.

SABRINA MICHELLE L. on

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Great customer service and experience.

Tameka M. on

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Customer service was beyond excellent. Staff extremely helpful always greet you with a smile. never a dull experience always pleasant. Very knowledgeable. I could not have picked a better place.