Customer Reviews for U-Haul Moving & Storage of University City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of University City

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CHRISTOPHER S.
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Initial pickup took 20 minutes to see someone Drop off was difficult because cell service in the area is mediocre and then the website image upload didn't work correctly with Firefox mobile

todd T.
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Customer did not leave a comment.

michelle W.
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The truck made noises...I called in immediately and he didnt seem concerned. The door wouldn't close all.the way either

Elizabeth S.
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Self check in was convenient and easy. The truck that I rented was clean and in proper running condition, so helpful for my move. Staff was friendly, professional, and utilizing proper COVID precautions when we arrived for return (social distancing and mask wearing). Excellent experience, will recommend to others.

Heather B.
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The location is great for easy in and out pickup, plus the staff are super friendly and very helpful. Based on my experience here, I have nothing to offer for improvements. They do a great job! :)

Royston M.
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Continue the friendliness.

Darron J.
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Customer did not leave a comment.

TERRY P.
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Just keep up the good work

robert H.
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Customer did not leave a comment.

FALENCIA A.
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Customer did not leave a comment.

HARRISON S.
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Drove 7 miles, was charged for 5 gallons of fuel after i returned it with the exact level I received it at.

julia r. | Overall Experience |
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Very helpful staff.

HONGWU L.
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Customer did not leave a comment.

MAKESHA N.
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Despite the fact of having multiple customers and working alone at the time Marcus was fast, friendly, patient and efficient to each and every customer.

Arun R.
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Eased my moving. Appreciate the support

Patricia H.
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Employees were professional and upbeat

Richard C.
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Customer did not leave a comment.

Richard C.
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Customer did not leave a comment.

William W.
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I rented from Ballwin location truck was at alternate site 25 miles away. I know ”Covid” I made our packing go into the night. I realize stuff happens no one said sorry for inconvenience. Staff at this site 5 stars!

KARON M.
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Customer did not leave a comment.

Nicholas D. | Overall Experience |
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Customer did not leave a comment.

Jackson S.
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My ticket wasn't processed upon returning trailer, so I was charged for an extra day's rental when my receipt was emailed to me. They admitted the error and agreed to credit my card, but it was a hassle that was unnecessary.

karen M.
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i didn't see anything you needed to improve on

Stephen S.
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Customer did not leave a comment.

TAYLOR C.
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Customer did not leave a comment.

robert H.
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Excellent and efficient service

Benjamin J.
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The email itinerary did not specify a time for drop off, so we were charged an entire day extra for dropping off the vehicle an hour late.

MICHELLE T.
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Customer did not leave a comment.

STANLEY K.
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Your Employee Earl Told Me I Had To Call Someone That New Me To Verify Who I Was After I Showed Him My Drivers License I Thought That Was Unnecessary. So I Want Go Back To That Store.

Jason M.
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Customer did not leave a comment.

Mary A.
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Customer did not leave a comment.

CORNELIOUS T.
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Customer did not leave a comment.

Joy H. | Overall Experience |
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The staff was very helpful, patient, and kind. I would use them again.

duana B.
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Customer did not leave a comment.

Raymond D.
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Customer did not leave a comment.

dianette M.
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Customer did not leave a comment.

NICHOLAS T.
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Customer did not leave a comment.

LISA S.
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The woman who helped me was very helpful and efficient.

John S.
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Customer did not leave a comment.

HELGA-ANN B.
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Dropped off after hours so no contact with personnel. Phone reps are always great but hold times are consistently way too long!

Sara H.
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The whole process was smooth and efficient. Highly recommend.

Joshua S.
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Customer did not leave a comment.

Ciara M.
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Customer did not leave a comment.

ORLANDO S.
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Customer did not leave a comment.

Twana F.
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Customer did not leave a comment.

LEE M.
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Perfect experience 👌 I arrived a day early prior to my actual reservation date. Van was available and I was able to stay on my moving schedule will be back.

Olufunke K.
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Customer did not leave a comment.

Lester B.
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I did not use the dollies or moving blankets. There was no option to have those items removed from the bill. Please refund the appropriate amount to my credit card. Thank you.

NANCY S.
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Customer did not leave a comment.

MICHAEL D.
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Customer did not leave a comment.

REGINA W. | Overall Experience |
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Customer did not leave a comment.

Michelle S.
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Customer did not leave a comment.

Dora W.
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Great service check in and out!

Arthur K.
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Customer did not leave a comment.

Ted M.
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Customer did not leave a comment.

MATTHEWDANE Z.
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Customer did not leave a comment.

KAYLA D.
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Customer did not leave a comment.

Brian F.
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Customer did not leave a comment.

Larisa H.
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Customer did not leave a comment.

Tameka M.
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Customer service was not like it use to be. The guy was not very friendly and first asked if we had reservations we stated no and he first told us well I can't put you in anything before checking to see what was available. Upon return we did not know how returns worked we stood in line and was told go stand outside the lady would be with us. He was not very friendly seemed overwhelmed. The experience was not very pleasant. The previous workers was always amazing very knowledgeable always eager to help.

Paula M.
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Slow service

Hannah W.
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I made a reservation at a u-haul near me, and it was changed to a location 10-15 minutes away/out of our way. I feel as though of the truck wasn't available at that location, I should have been told beforehand or they should have transferred the truck to that location for me.

john R.
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Your web site did not show that you have some lockers at this location. You may be losing some business if folks don't know this is a possibility. Nate did a great job and all others followed suit.

Brian B.
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Have a Uhaul truck that does not leak and damage furniture

Lynette S.
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Love this location. Have worked with them on a number of moves. They tried to clean the vehicle out but it was to much pet hair and they didn't have another one way vehicle so I had to roll with it. It killed my allergies 🤧 for 16 hours but it got me where I was going!

CHESTER DERRICK R.
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Great service. Thanks.

Michael R.
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Customer did not leave a comment.

Marc B.
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Prompt service. Polite. Informative.

Steven G.
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Customer did not leave a comment.

JAMES R.
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Customer did not leave a comment.

mark W.
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Customer service was very lackluster i would not recommend this location for any uhaul needs

JOY H.
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Customer did not leave a comment.

STACIE L.
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Customer did not leave a comment.

APRIL W.
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Everything and everyone was great.

Jennifer L.
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This is the 2nd time in the past 2 months I have rented from this U-Haul location, and the service was just as excellent this time! The location is always well-staffed, the staff is quick to greet you upon arrival, and efficient in their work. I worked with Marcus upon returning the rental vehicle, and he was polite, knowledgeable, efficient and eager to help. thanks for the excellent service!!

david K.
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Customer did not leave a comment.

kevin K.
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Customer did not leave a comment.

STACIE L.
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Customer did not leave a comment.

STACIE L.
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Customer did not leave a comment.

Charles S.
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Customer did not leave a comment.

KEVIN G.
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Customer did not leave a comment.

Leila M.
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Customer did not leave a comment.

margaret J.
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Customer did not leave a comment.

William C.
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Customer did not leave a comment.

Tia P.
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Better customer service

Justin G.
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I rented a motorcycle trailer on virtually no notice. The trailer was in good shape and I had no problems with it, the pickup or the return. The service at this location was excellent. Larry was the person who helped me with pickup and return. He connected and disconnected the trailer for me on both ends, and answered a few questions about details knowledgeably. I ended up needing the trailer for a few extra days and Larry made it very easy to arrange that during the rental period. He was professional, cheerful, pleasant, knowledgeable and warm. He treated me like a long-time customer though it was my first time using this location. I would definitely recommend this location to others and go back there even though it's not the closest to my home. They have a large on-hand inventory and plenty of accessories. Thank you for your service!

Mellomonique G.
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The no contact problem is with having to input 4-5 different references. This is extreme and a waste of time with all of the information needed to verify the renter. I kept getting messages to add other references. Ridiculous.

Andrew R.
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The truck was on the other side of the lot from where it was supposed to be. They parked it next to a ravine so I couldn't get to the passenger side without moving the vehicle before legally taking custody of it and agreeing to the contract without seeing whether there was any damage. The pictures provided to check for damage were of the wrong sides of the truck. The requested dolly rental wasn't in the truck but I was still charged $14 even after disputing the charge. The truck's steering was about 15 degrees misaligned, making it dangerous to drive. The key lock box had been left unlocked, meaning anyone could have stolen that truck and I would have been blamed. There were no visible employees at the location. The truck had a used face mask in the cabin, making it a health hazard. The tires were severely deflated (10-15 psi) on the right side of the vehicle only, which is a safety hazard. The gas tank had not been filled up. The air conditioner and fan were broken and did not blow air through the upper ducts. The radio was on at full volume when the truck turned on, which was quite a shock. In other words, they failed every single job they had to do. I will be requesting a full refund and apology for putting me in danger.

Virgina W. | Overall Experience |
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As a first time user of a storage unit, I have to say that this was a good experience. I have recommended U-Haul storage to others and will definitely use them again should the need arise.

Robert Q.
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Customer did not leave a comment.

Liz B.
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Customer did not leave a comment.

David C.
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Very helpful and friendly staff at this location. I have been there several times and always the same positive experience.

Stephen D.
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my experience was tremendous.

LAWRENCE C.
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Customer did not leave a comment.

Nella P.
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Customer did not leave a comment.

Nella P. | Overall Experience |
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Customer did not leave a comment.

Benjamin S.
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Drop off in and out in less than 5 minutes. Staff was professional.

Michael R.
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Customer did not leave a comment.

reginald C.
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Customer did not leave a comment.

Michael D.
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Customer did not leave a comment.

KEL W.
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Bringing back after hours wasn't as smooth as I thought it would be, was able to eventually navigate the instructions.

Shelley or Joshu B.
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Customer did not leave a comment.

Ronald K.
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This is a great location, always helpful and friendly. I use them whenever i can in St. Louis (of course living a few blocks away is also a plus)

Raymond B.
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Customer did not leave a comment.

David C.
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Friendly and helpful staff Plenty of equipment and easy location to rent from

David J.
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Employee did not wear a mask and wouldn't provide final receipt.

clark b. | Overall Experience |
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A pleasure to work with. Very accommodating and helpful. Would highly recommend this facility to all.

Juan M. | First Impressions |
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Customer did not leave a comment.

Leonard W. | First Impressions |
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PROFESSIONAL, FRIENDLY, COMPETENT MARVIS AND WES

Nella P. | First Impressions |
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Customer did not leave a comment.

Ida W. | First Impressions |
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It would be a 7 star if the units had lights inside other than that I think it’s great, I love your place, I wish that it was someone that I could speak with about what happened at Uhaul on Gravois South St Louis, it’s out of my hands but some things in life shouldn’t go this way..... Ida Ward 314-448 6219

William M. | First Impressions |
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The young lady who assisted me was polite, friendly and courteous. I could not have been more satisfied.

phyllis w. | Overall Experience |
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Customer did not leave a comment.

Shella L. | First Impressions |
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Rental was quick and easy

melissa H. | First Impressions |
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Staff very friendly and helpful

REGINA W. | First Impressions |
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Card didn't work far walk

stephanie n. | Overall Experience |
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Manager and store staff were very friendly and helpful. Storage space was adequate and also clean.

GREG G. | Overall Experience |
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A okay

stephanie n. | First Impressions |
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Manager was very knowledgeable, helpful, and kind. Transition was made easy and assessable.

Veronica J. | First Impressions |
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I have used this store many many times for years love ❤️ the staff

Tiffany B. | Overall Experience |
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Stored my stuff at this location over the summer and everything appears to be in the original condition!

Tamara S. | Overall Experience |
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Good service and location is really convenient.

david f. | Overall Experience |
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Awesome experience- great staff!

clark b. | Overall Experience |
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The personnel working at the facility were courteous and helpful at all times. I loved storing my items at the facility will be back there next year.

Kathleen Y. | First Impressions |
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Great experience. Helpful and friendly staff.

Shinan X. | First Impressions |
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We have lots of boxes, and the only storage unit left is high above the ground. Hope that I can choose the unit when I make the reservation. It will be better to have an automatic lift

Ronneika T. | Overall Experience |
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n/a

david f. | First Impressions |
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Awesome

Cerinda W. | Overall Experience |
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My experience was excellent. I used Big Helpful Gentlemen Moving, I highly recommend them and will recommend to my friends and family. Nice guys, very helpful and excellent price.

Boyd M. | First Impressions |
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Computer ssyem slow, wrong equipment, charged wrong, not enough space here to explain it all

CHERRILL MARTAY V. | First Impressions |
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I had reserved for a truck and storage unit. When I got there they offered me an different storage unit first month free. They help me out to save on a little money. Thank you!

john w. | Overall Experience |
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Staff were all helpful and manager was very nice

DESERATA H. | Overall Experience |
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Nice clean facility and staff is friendly and helpful.

mykel y. | Overall Experience |
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Thank you

christy B. | Overall Experience |
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No additional comments.

SUSAN B. | Overall Experience |
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The WORST UHAUL facility I have ever used. I have used 4 facilities around the U.S. This crew was rude, the bathroom is ALWAYS locked and unusable. Nasty and Rude people.

Inez P. | Overall Experience |
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Yes everything was good cause i put my stuff there an never when't back to check it cause the way it was it safe in my 👀

Kathryn L. | Overall Experience |
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Easy to access 7/24. Dolleys and trolleys made it easy to move things in and out. Conveniently located near WashU.

Regina H. | Overall Experience |
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Happy with the service.

darren p. | Reservation |
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They were very helpful

AMIR E. | Overall Experience |
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Erica and the rest of the crew were a pleasure to work with.

Janelle B. | Reservation |
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I did not have a good experience with U-Haul. The 1st person didn't have an answer for me. Then, on hold for 20+ mins when my question was time-sensitive. In the store, there was also confusion.

SABRINA MICHELLE L. | Overall Experience |
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Great customer service and experience.

Tameka M. | Overall Experience |
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Customer service was beyond excellent. Staff extremely helpful always greet you with a smile. never a dull experience always pleasant. Very knowledgeable. I could not have picked a better place.

No reviews have been submitted for this location.

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