Customer Reviews for U-Haul Moving & Storage of University City

5,026 reviews

7270 Olive Blvd   University City, MO 63130
(@ Midland Blvd)

(314) 862-4433

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(314) 862-4433

7270 Olive Blvd
University City, MO 63130
(@ Midland Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
3.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

CESAR E. 
Rating:
5.0

They were very good, efficient and friendly

Ronald K. 
Rating:
4.0

My receipt doesn't match what my bank statement has. How long will that take to rectify?

Sabrina M. 
Rating:
4.0

This location was good. Helpful staff, well stocked, easy to find, etc. Do NOT use the mobile check-in option. It was horrible. 0 stars for the app. It had errors and malfunctions at every step of the process and made everything much harder.

Emily C. 
Rating:
5.0

Friendly, efficient staff. Fair pricing.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

The Manager was very friendly and professional

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
1.0

Customer did not leave a comment.

Brandi E. 
Rating:
3.0

Customer did not leave a comment.

Lindsay B. 
Rating:
3.0

Customer did not leave a comment.

Jacob D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel G. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

BRENDA L. 
Rating:
5.0

Attendant was amazing. Incredibly polite, helpful and professional

Marty M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

CLINT L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA R. 
Rating:
4.0

Customer did not leave a comment.

HILARY R. 
Rating:
5.0

Great associates checking out and checking in. Thanks.

Joel H. 
Rating:
5.0

Always pleasant personnel and helpful staff. Thank you to your staff for a job well done and smooth process.

LIONEL B. 
Rating:
4.0

There's was a leaking rivet in the truck, so a couple of my boxed got a little wet, but the location was pleasant

Katrina V. 
Rating:
5.0

I barely puked in and an agent was right there to help me and get me on my way!

Paul A. 
Rating:
5.0

Very friendly and helpful.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Martha B. 
Rating:
5.0

Thank you very very much 😄

Renata H. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH L.  |  First Impressions 
Rating:
5.0

Seat belts are nasty and dirty from excessive use, need be replace....truck was fairly clean

SEAN W. 
Rating:
4.0

staff was friendly and hepful

Donna S. 
Rating:
5.0

Thank you very much 😇

RENATA H. 
Rating:
4.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Absolutely great experience…friendly staff!!

Korie C. 
Rating:
5.0

All good.

Javier M. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

ALLAN K. 
Rating:
1.0

My reservation was at 3pm. The 3rd party vendor was not open even when I arrived. I was sent to other u haul location. The truck cab smelled bad

STEVEN ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA M. 
Rating:
5.0

Fast service and easy process

TAMIKO M. 
Rating:
4.0

Customer did not leave a comment.

Marcus L. 
Rating:
1.0

Your representatives were extremely rude and snappy! Your app services aren't working properly, spent 45 mins trying use it kept stating my return mileage was less than pick up mileage, it was 100% wrong!!

Eugene H. 
Rating:
5.0

Customer did not leave a comment.

DEBRA S. 
Rating:
5.0

Customer did not leave a comment.

DARRAL S. 
Rating:
5.0

Customer did not leave a comment.

imani c.  |  Overall Experience 
Rating:
5.0

This is my second time using this location. The staff are always very friendly, nice, and helpful, they deserve a huge raise!

CHELSEA R. 
Rating:
5.0

Very professional.

Renata H. 
Rating:
3.0

Customer did not leave a comment.

KAMAL Y. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

ANGELA W. 
Rating:
4.0

Customer did not leave a comment.

Mike G. 
Rating:
3.0

Customer did not leave a comment.

MITZI P. 
Rating:
4.0

This center was great, after experiencing a disaster at the first location I went to they wouldn't even give a discount after the truck that was supposed to be ready would not start and was filthy inside. Ended up being 10min. Late for work and at this point still had no truck. Thanks for the University u-haul location.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Maggie L. 
Rating:
5.0

Customer did not leave a comment.

Katharine B. 
Rating:
4.0

Customer did not leave a comment.

DESMOND K. 
Rating:
5.0

You all were wonderful, warm and helpful. Thanks for a great experience and we look forward to renting again in a couple weeks for the major part of our move to our new home. Phyllis and Joe Watts

JOSEPH W. 
Rating:
3.0

Left turn signal on tow dolly did not work

Paul V. 
Rating:
5.0

The process was super easy and quick and the staff efficient and professional and friendly.

KAREN P. 
Rating:
4.0

I had the wrong size ball. The young man told me he would credit the money back. I went back today and rented the trailer. I was told to come in tomorrow and speak to the manager.

PATRICK D. 
Rating:
1.0

I am having issues with the $150 charge for dropping our truck off at the wrong location when I was told by scheduling where to return it. I've tried to call and also sent in an email and no one is getting back to me. I am very frustrated and unhappy!

MICHAEL T. 
Rating:
5.0

Both gentlemen were very professional and nice ... Excellent customer service skills

Makesha N. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Absolutely nothing! The employees were welcoming, friendly, and knowledgeable. The van that we rented was in great shape, well taken care of, and had the best A/C in a vehicle that I have ever felt. 5/5 experience for sure.

Christian W. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
3.0

Along the drive to St. Louis, I had to make a stop, and when I did, I saw oil spattered all over the back of my car. It was brake fluid from the trailer's brake system, which is mounted on the tongue, roughly 12 inches behind my rear bumper. I then had to make another stop to cover the brake system in plastic, and then find a car wash to clean up my car (brake fluid and painted surfaces are not a good combination). Once that mess was cleaned up, the rest of the drive was uneventful. After unloading, I attempted to drop off the trailer at the designated location. They had already closed, so I called the phone number I was instructed to use for an after hours drop off. When I called the number, I received an automated message saying the system was temporarily unavailable (at approximately 9PM CT on a Sunday), and to try again later. I tried 3-4 more times and received the same irritating message. So I left, with the trailer in tow, and came back the next morning, when the location was open. The drop-off process was uneventful and went as smoothly as I expected. It was not spectacular and not horrible, simply average. On a scale of 1-10, I would rate my overall experience a 4 (below average). The usability of the online reservation system was very poor. It was not helpful, and frankly provided a poor customer experience. The telephone system was no better. It was not helpful, it was frustrating. The people that I was able to speak to, were professional and helpful. They listened to my concerns and did the best they could to address them. Would I recommend UHaul to a friend? Absolutely not. Will I use UHaul again? Possibly, but only after exploring every other option and competitor first. 

MARC O. 
Rating:
5.0

Customer did not leave a comment.

Jeremias C. 
Rating:
3.0

Customer did not leave a comment.

DARYL J. 
Rating:
5.0

Customer did not leave a comment.

WALTER B. 
Rating:
5.0

Customer did not leave a comment.

Ed L. 
Rating:
5.0

Customer did not leave a comment.

Maegan R. 
Rating:
5.0

Customer did not leave a comment.

CORKY M. 
Rating:
5.0

Customer did not leave a comment.

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

Sam R. 
Rating:
5.0

Customer did not leave a comment.

KELLY G. 
Rating:
5.0

Customer did not leave a comment.

Rene R. 
Rating:
4.0

Customer did not leave a comment.

RAFAEL V. 
Rating:
5.0

Customer did not leave a comment.

WALTER B. 
Rating:
5.0

Extremely well run business. Other franchisees should have to spend a week here learning how to operate theirs. Model franchise.

ROLAND B. 
Rating:
5.0

Very busy place, so I had to wait for about 10 minutes at the counter, but, after that, very friendly and efficient U-Haul location!!

Steven M. 
Rating:
5.0

Customer did not leave a comment.

JENELL C. 
Rating:
4.0

Customer did not leave a comment.

hannah W. 
Rating:
5.0

Customer did not leave a comment.

Lara T. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Nathaneal S. 
Rating:
3.0

Rent a vehicle from somewhere else.

James M. 
Rating:
5.0

Customer did not leave a comment.

SHEILA T. 
Rating:
5.0

Customer did not leave a comment.

JAMEY M. 
Rating:
5.0

Next time don't advertise anything is free when it's not at all locations like the first month of storage

DELRAY C. 
Rating:
3.0

Customer did not leave a comment.

Cory P. 
Rating:
4.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Christy C. 
Rating:
5.0

Great service here. Pay for the insurance!

JAMES S. 
Rating:
5.0

Great customer service

TAMMANY M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Great customer service. We were in and out of there in a truck within ten minutes.

Paul C. 
Rating:
3.0

We did after hours drop off. We were charged for fuel when we should not have been. We picked up the truck with half a tank and returned with half a tank. I had to reach out to get corrected.

LACEY L. 
Rating:
5.0

The young man who helped me (Cladis? - the one with the nose ring) was extremely polite and professional. He immediately acknowledged me when I came in and he was still helping another customer and apologized for my wait. He looked for and found an option when I was not satisfied with the 1st option,. He made sure that I understood everything and even held the door for me. He is to be commended!!!!

Twinda M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rashaan j.  |  Overall Experience 
Rating:
3.0

We just moved in to our locker yesterday so I have not had time to form an opinion.

Bryan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bhupinder C.  |  Overall Experience 
Rating:
5.0

Very Helpful Young Men

Alva P.  |  Online Move In 
Rating:
5.0

The gentleman who helped was very nice and helpful. A great experience!

renee m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

imani c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Eric G.  |  First Impressions 
Rating:
4.0

I reserved and purchased the unit online. When I come to the store, the staff said my first month is free. They started the refund process. But when I came home and check my account, I was charged twice. I contacted the store but nothing has been solved.

Doan Bao Chau T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Roy S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cardella S.  |  Overall Experience 
Rating:
5.0

The young man, who chked me out was helpful. He answered my questions. He was knowledgeable and friendly

YVONNE J.  |  First Impressions 
Rating:
5.0

I had my unit for three years never had a problem and the staff was very helpful and professional and i would definitely rent again.

gladys lynn k.  |  Overall Experience 
Rating:
5.0

Wes and his team are amazing! The storage facility is clean, well-lit, and everyone was alwasy friendly.

Maria R.  |  Overall Experience 
Rating:
5.0

The employees were all very courteous and professional. I highly recommend them and appreciate their work ethic.

William M.  |  Overall Experience 
Rating:
5.0

Very helpful staff.

julia r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicholas D.  |  Overall Experience 
Rating:
4.0

The staff was very helpful, patient, and kind. I would use them again.

Joy H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

REGINA W.  |  Overall Experience 
Rating:
5.0

As a first time user of a storage unit, I have to say that this was a good experience. I have recommended U-Haul storage to others and will definitely use them again should the need arise.

Virgina W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nella P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan M.  |  First Impressions 
Rating:
5.0

PROFESSIONAL, FRIENDLY, COMPETENT MARVIS AND WES

Leonard W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nella P.  |  First Impressions 
Rating:
5.0

It would be a 7 star if the units had lights inside other than that I think it’s great, I love your place, I wish that it was someone that I could speak with about what happened at Uhaul on Gravois South St Louis, it’s out of my hands but some things in life shouldn’t go this way..... Ida Ward 314-448 6219

Ida W.  |  First Impressions 
Rating:
5.0

The young lady who assisted me was polite, friendly and courteous. I could not have been more satisfied.

William M.  |  First Impressions 
Rating:
5.0

Rental was quick and easy

Shella L.  |  First Impressions 
Rating:
1.0

Card didn't work far walk

REGINA W.  |  First Impressions 
Rating:
5.0

I have used this store many many times for years love ❤️ the staff

Veronica J.  |  First Impressions 
No reviews have been submitted for this location.

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