U-Haul Moving & Storage of University City

4684 reviews

7270 Olive Blvd   University City, MO 63130
(@ Midland Blvd)

(314) 862-4433

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(314) 862-4433

7270 Olive Blvd
University City, MO 63130

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Drove 7 miles, was charged for 5 gallons of fuel after i returned it with the exact level I received it at.

HARRISON S. 
Rating:
5.0

Very helpful staff.

julia r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HONGWU L. 
Rating:
4.0

Despite the fact of having multiple customers and working alone at the time Marcus was fast, friendly, patient and efficient to each and every customer.

MAKESHA N. 
Rating:
5.0

Eased my moving. Appreciate the support

Arun R. 
Rating:
5.0

Employees were professional and upbeat

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

I rented from Ballwin location truck was at alternate site 25 miles away. I know ”Covid” I made our packing go into the night. I realize stuff happens no one said sorry for inconvenience. Staff at this site 5 stars!

William W. 
Rating:
2.0

Customer did not leave a comment.

KARON M. 
Rating:
4.0

Customer did not leave a comment.

Nicholas D.  |  Overall Experience 
Rating:
2.0

My ticket wasn't processed upon returning trailer, so I was charged for an extra day's rental when my receipt was emailed to me. They admitted the error and agreed to credit my card, but it was a hassle that was unnecessary.

Jackson S. 
Rating:
5.0

i didn't see anything you needed to improve on

karen M. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
3.0

Customer did not leave a comment.

TAYLOR C. 
Rating:
5.0

Excellent and efficient service

robert H. 
Rating:
3.0

The email itinerary did not specify a time for drop off, so we were charged an entire day extra for dropping off the vehicle an hour late.

Benjamin J. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE T. 
Rating:
4.0

Your Employee Earl Told Me I Had To Call Someone That New Me To Verify Who I Was After I Showed Him My Drivers License I Thought That Was Unnecessary. So I Want Go Back To That Store.

STANLEY K. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

Customer did not leave a comment.

CORNELIOUS T. 
Rating:
4.0

The staff was very helpful, patient, and kind. I would use them again.

Joy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

duana B. 
Rating:
5.0

Customer did not leave a comment.

Raymond D. 
Rating:
3.0

Customer did not leave a comment.

dianette M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS T. 
Rating:
5.0

The woman who helped me was very helpful and efficient.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Dropped off after hours so no contact with personnel. Phone reps are always great but hold times are consistently way too long!

HELGA-ANN B. 
Rating:
5.0

The whole process was smooth and efficient. Highly recommend.

Sara H. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
3.0

Customer did not leave a comment.

Ciara M. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO S. 
Rating:
4.0

Customer did not leave a comment.

Twana F. 
Rating:
5.0

Perfect experience 👌 I arrived a day early prior to my actual reservation date. Van was available and I was able to stay on my moving schedule will be back.

LEE M. 
Rating:
5.0

Customer did not leave a comment.

Olufunke K. 
Rating:
4.0

I did not use the dollies or moving blankets. There was no option to have those items removed from the bill. Please refund the appropriate amount to my credit card. Thank you.

Lester B. 
Rating:
5.0

Customer did not leave a comment.

NANCY S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
3.0

Customer did not leave a comment.

REGINA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Great service check in and out!

Dora W. 
Rating:
5.0

Customer did not leave a comment.

Arthur K. 
Rating:
5.0

Customer did not leave a comment.

Ted M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWDANE Z. 
Rating:
5.0

Customer did not leave a comment.

KAYLA D. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Larisa H. 
Rating:
3.0

Customer service was not like it use to be. The guy was not very friendly and first asked if we had reservations we stated no and he first told us well I can't put you in anything before checking to see what was available. Upon return we did not know how returns worked we stood in line and was told go stand outside the lady would be with us. He was not very friendly seemed overwhelmed. The experience was not very pleasant. The previous workers was always amazing very knowledgeable always eager to help.

Tameka M. 
Rating:
2.0

Slow service

Paula M. 
Rating:
4.0

I made a reservation at a u-haul near me, and it was changed to a location 10-15 minutes away/out of our way. I feel as though of the truck wasn't available at that location, I should have been told beforehand or they should have transferred the truck to that location for me.

Hannah W. 
Rating:
5.0

Your web site did not show that you have some lockers at this location. You may be losing some business if folks don't know this is a possibility. Nate did a great job and all others followed suit.

john R. 
Rating:
3.0

Have a Uhaul truck that does not leak and damage furniture

Brian B. 
Rating:
5.0

Love this location. Have worked with them on a number of moves. They tried to clean the vehicle out but it was to much pet hair and they didn't have another one way vehicle so I had to roll with it. It killed my allergies 🤧 for 16 hours but it got me where I was going!

Lynette S. 
Rating:
5.0

Great service. Thanks.

CHESTER DERRICK R. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Prompt service. Polite. Informative.

Marc B. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
2.0

Customer service was very lackluster i would not recommend this location for any uhaul needs

mark W. 
Rating:
4.0

Customer did not leave a comment.

JOY H. 
Rating:
4.0

Customer did not leave a comment.

STACIE L. 
Rating:
5.0

Everything and everyone was great.

APRIL W. 
Rating:
5.0

This is the 2nd time in the past 2 months I have rented from this U-Haul location, and the service was just as excellent this time! The location is always well-staffed, the staff is quick to greet you upon arrival, and efficient in their work. I worked with Marcus upon returning the rental vehicle, and he was polite, knowledgeable, efficient and eager to help. thanks for the excellent service!!

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
4.0

Customer did not leave a comment.

kevin K. 
Rating:
5.0

Customer did not leave a comment.

STACIE L. 
Rating:
5.0

Customer did not leave a comment.

STACIE L. 
Rating:
3.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

KEVIN G. 
Rating:
4.0

Customer did not leave a comment.

Leila M. 
Rating:
4.0

Customer did not leave a comment.

margaret J. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

Better customer service

Tia P. 
Rating:
5.0

I rented a motorcycle trailer on virtually no notice. The trailer was in good shape and I had no problems with it, the pickup or the return. The service at this location was excellent. Larry was the person who helped me with pickup and return. He connected and disconnected the trailer for me on both ends, and answered a few questions about details knowledgeably. I ended up needing the trailer for a few extra days and Larry made it very easy to arrange that during the rental period. He was professional, cheerful, pleasant, knowledgeable and warm. He treated me like a long-time customer though it was my first time using this location. I would definitely recommend this location to others and go back there even though it's not the closest to my home. They have a large on-hand inventory and plenty of accessories. Thank you for your service!

Justin G. 
Rating:
4.0

The no contact problem is with having to input 4-5 different references. This is extreme and a waste of time with all of the information needed to verify the renter. I kept getting messages to add other references. Ridiculous.

Mellomonique G. 
Rating:
1.0

The truck was on the other side of the lot from where it was supposed to be. They parked it next to a ravine so I couldn't get to the passenger side without moving the vehicle before legally taking custody of it and agreeing to the contract without seeing whether there was any damage. The pictures provided to check for damage were of the wrong sides of the truck. The requested dolly rental wasn't in the truck but I was still charged $14 even after disputing the charge. The truck's steering was about 15 degrees misaligned, making it dangerous to drive. The key lock box had been left unlocked, meaning anyone could have stolen that truck and I would have been blamed. There were no visible employees at the location. The truck had a used face mask in the cabin, making it a health hazard. The tires were severely deflated (10-15 psi) on the right side of the vehicle only, which is a safety hazard. The gas tank had not been filled up. The air conditioner and fan were broken and did not blow air through the upper ducts. The radio was on at full volume when the truck turned on, which was quite a shock. In other words, they failed every single job they had to do. I will be requesting a full refund and apology for putting me in danger.

Andrew R. 
Rating:
5.0

As a first time user of a storage unit, I have to say that this was a good experience. I have recommended U-Haul storage to others and will definitely use them again should the need arise.

Virgina W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Q. 
Rating:
5.0

Customer did not leave a comment.

Liz B. 
Rating:
5.0

Very helpful and friendly staff at this location. I have been there several times and always the same positive experience.

David C. 
Rating:
1.0

my experience was tremendous.

Stephen D. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE C. 
Rating:
5.0

Customer did not leave a comment.

Nella P. 
Rating:
5.0

Customer did not leave a comment.

Nella P.  |  Overall Experience 
Rating:
5.0

Drop off in and out in less than 5 minutes. Staff was professional.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

reginald C. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Bringing back after hours wasn't as smooth as I thought it would be, was able to eventually navigate the instructions.

KEL W. 
Rating:
5.0

Customer did not leave a comment.

Shelley or Joshu B. 
Rating:
5.0

This is a great location, always helpful and friendly. I use them whenever i can in St. Louis (of course living a few blocks away is also a plus)

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Friendly and helpful staff Plenty of equipment and easy location to rent from

David C. 
Rating:
2.0

Employee did not wear a mask and wouldn't provide final receipt.

David J. 
Rating:
5.0

They were very nice and helpful. The manager thought an auto transport would be much better for our drive (cross country with lots of mountains) than the tow dolly we had arranged. We took his advice and are very glad that we did, those mountains would have been a nightmare with a tow dolly. Not to mention the uneven wear on the tires for a 2000+ mile trip. They also set the auto transport up for us, which we probably would have screwed up if we did it ourselves---that peace of mind was greatly appreciated. This UHaul location is great.

Adam D. 
Rating:
2.0

Do not give the option for online if the customer cannot use the reservation.

Lawyer B. 
Rating:
5.0

General manager friendly, helpful and funny. Was able to get my drop-off done quickly, which was very nice.

Bartholomew E. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
4.0

Customer did not leave a comment.

tom M. 
Rating:
5.0

Customer did not leave a comment.

Sheronda J. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
2.0

Ended up renting a truck because they decided to rent the trailer I reserved an hour and half before. We brought truck right back because it wasn't the right height. We were waiting for a response about getting a discount on rate since only had for an hour and when they came back to say they wouldn't give a discount AND they said I couldn't use the truck for the 24 hour period they charged me because they already checked it in! Completely unacceptable to charge for 24 hours but only allowed to use for an hour! Please refund my money or I will dispute with Credit Card!

GEORGEO EDUARDO F. 
Rating:
5.0

A pleasure to work with. Very accommodating and helpful. Would highly recommend this facility to all.

clark b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan M.  |  First Impressions 
Rating:
5.0

PROFESSIONAL, FRIENDLY, COMPETENT MARVIS AND WES

Leonard W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nella P.  |  First Impressions 
Rating:
5.0

It would be a 7 star if the units had lights inside other than that I think it’s great, I love your place, I wish that it was someone that I could speak with about what happened at Uhaul on Gravois South St Louis, it’s out of my hands but some things in life shouldn’t go this way..... Ida Ward 314-448 6219

Ida W.  |  First Impressions 
Rating:
5.0

The young lady who assisted me was polite, friendly and courteous. I could not have been more satisfied.

William M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phyllis w.  |  Overall Experience 
Rating:
5.0

Rental was quick and easy

Shella L.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful

melissa H.  |  First Impressions 
Rating:
1.0

Card didn't work far walk

REGINA W.  |  First Impressions 
Rating:
5.0

Manager and store staff were very friendly and helpful. Storage space was adequate and also clean.

stephanie n.  |  Overall Experience 
Rating:
4.0

A okay

GREG G.  |  Overall Experience 
Rating:
5.0

Manager was very knowledgeable, helpful, and kind. Transition was made easy and assessable.

stephanie n.  |  First Impressions 
Rating:
5.0

I have used this store many many times for years love ❤️ the staff

Veronica J.  |  First Impressions 
Rating:
4.0

Stored my stuff at this location over the summer and everything appears to be in the original condition!

Tiffany B.  |  Overall Experience 
Rating:
4.0

Good service and location is really convenient.

Tamara S.  |  Overall Experience 
Rating:
5.0

Awesome experience- great staff!

david f.  |  Overall Experience 
Rating:
5.0

The personnel working at the facility were courteous and helpful at all times. I loved storing my items at the facility will be back there next year.

clark b.  |  Overall Experience 
Rating:
5.0

Great experience. Helpful and friendly staff.

Kathleen Y.  |  First Impressions 
Rating:
2.0

We have lots of boxes, and the only storage unit left is high above the ground. Hope that I can choose the unit when I make the reservation. It will be better to have an automatic lift

Shinan X.  |  First Impressions 
Rating:
5.0

n/a

Ronneika T.  |  Overall Experience 
Rating:
5.0

Awesome

david f.  |  First Impressions 
Rating:
5.0

My experience was excellent. I used Big Helpful Gentlemen Moving, I highly recommend them and will recommend to my friends and family. Nice guys, very helpful and excellent price.

Cerinda W.  |  Overall Experience 
Rating:
3.0

Computer ssyem slow, wrong equipment, charged wrong, not enough space here to explain it all

Boyd M.  |  First Impressions 
Rating:
5.0

I had reserved for a truck and storage unit. When I got there they offered me an different storage unit first month free. They help me out to save on a little money. Thank you!

CHERRILL MARTAY V.  |  First Impressions 
Rating:
5.0

Staff were all helpful and manager was very nice

john w.  |  Overall Experience 
Rating:
4.0

Nice clean facility and staff is friendly and helpful.

DESERATA H.  |  Overall Experience 
Rating:
3.0

Thank you

mykel y.  |  Overall Experience 
Rating:
4.0

No additional comments.

christy B.  |  Overall Experience 
Rating:
1.0

The WORST UHAUL facility I have ever used. I have used 4 facilities around the U.S. This crew was rude, the bathroom is ALWAYS locked and unusable. Nasty and Rude people.

SUSAN B.  |  Overall Experience 
Rating:
5.0

Yes everything was good cause i put my stuff there an never when't back to check it cause the way it was it safe in my 👀

Inez P.  |  Overall Experience 
Rating:
4.0

Easy to access 7/24. Dolleys and trolleys made it easy to move things in and out. Conveniently located near WashU.

Kathryn L.  |  Overall Experience 
Rating:
5.0

Happy with the service.

Regina H.  |  Overall Experience 
Rating:
5.0

They were very helpful

darren p.  |  Reservation 
Rating:
5.0

Erica and the rest of the crew were a pleasure to work with.

AMIR E.  |  Overall Experience 
Rating:
2.0

I did not have a good experience with U-Haul. The 1st person didn't have an answer for me. Then, on hold for 20+ mins when my question was time-sensitive. In the store, there was also confusion.

Janelle B.  |  Reservation 
Rating:
5.0

Great customer service and experience.

SABRINA MICHELLE L.  |  Overall Experience 
Rating:
5.0

Customer service was beyond excellent. Staff extremely helpful always greet you with a smile. never a dull experience always pleasant. Very knowledgeable. I could not have picked a better place.

Tameka M.  |  Overall Experience 
No reviews have been submitted for this location.

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