Customer Reviews for U-Haul Moving & Storage of Up-Town

10,204 reviews

4055 N Broadway St   Chicago, IL 60613
(N Of Irving Park Rd)

(773) 871-7155

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(773) 871-7155

4055 N Broadway St
Chicago, IL 60613
(N Of Irving Park Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Service was professional and pleasant.

CLARENCE P. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
2.0

I had ordered 2 dozen furniture pads, and they did not have them the day of my move. Very disappointing.

TROY P. 
Rating:
4.0

Customer did not leave a comment.

ANGELA K. 
Rating:
4.0

Customer did not leave a comment.

Anthony H. 
Rating:
3.0

Customer did not leave a comment.

Cody G. 
Rating:
3.0

Wash and actually wipe down the interior of the cabs.

Brian L. 
Rating:
3.0

Wait times are typically long. My most recent visit was well timed and I had a short wait. The person at the desk was very helpful.

James C. 
Rating:
5.0

Customer did not leave a comment.

KIM N. 
Rating:
4.0

Counter service was average to start my rental - agent was busy talking to another employee the entire time they were helping me with my van rental. But location was very convenient, and check in process when I returned the vehicle was excellent.

Nancy W. 
Rating:
5.0

Excellent service. Plenty of needs for the move. Storage. Plenty of dollys. Carts. Everything u need is at this store.

LISA L. 
Rating:
5.0

When I picked up the guy who helped me (Jose) was super nice but when i returned the associate was extremely rude and seemed to be on a power trip.

Dana F. 
Rating:
5.0

Customer did not leave a comment.

Alanna M. 
Rating:
5.0

Customer did not leave a comment.

Mike P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIUS F. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
5.0

Nothing

ANNA K. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Good service

MASSOUDI A. 
Rating:
1.0

I didn't recive my $50 back for not be able to pick up my equipment on SCHEDULE TIME.

Adrian L. 
Rating:
5.0

Customer did not leave a comment.

JOHN HUBLEY C. 
Rating:
5.0

Customer did not leave a comment.

Shelle P. 
Rating:
5.0

Thank you for your help!

Eliza D. 
Rating:
5.0

Customer did not leave a comment.

Austin K. 
Rating:
3.0

Requested furniture pads and dolly weren't in truck. Left and had to return to location for the items. No apology or explanation given. Problem was resolved.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

Christopher F. 
Rating:
4.0

Customer did not leave a comment.

DIONYSUS W. 
Rating:
5.0

Customer did not leave a comment.

IAN U. 
Rating:
5.0

Customer did not leave a comment.

MILOJKO L. 
Rating:
5.0

The service I received was great; I now love U Haul. I still hate moving, but love U Haul!! Thank you!!

MARC L.  |  Overall Experience 
Rating:
1.0

My debit card was double charged ...and manager on Irving park and Broadway in chicago ill wasnt giving me a call back as to what brought the double charge...he made it look like am nothing and it ain't a big deal even it came up that someone at u haul made a mistake for double charging me..at at now my $31.86 is still pending...

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
1.0

You overcharged. How does a $42.00 rental become over $250.00. HOW!!!

AARON T. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

the gentleman working outdoors in the lot was extremely helpful and friendly

philip H. 
Rating:
5.0

Customer did not leave a comment.

Shea S. 
Rating:
5.0

Excellent customer service and affordable prices to fit any moving budget.

Peter B. 
Rating:
1.0

after 20 driving 15 minutes low tire pressure light came on. After inspection, large nail right in front tire. had to refill tire which was as 50%. after several attempts to contact store, employee was rude and dismissive. Told to deal with drop off location.

JERMAINE J. 
Rating:
5.0

The gentleman who greeted me and who took me to my rental truck was extremely helpful and courteous. He had great positive energy and his attitude was infectious. I was there to rent a pick up so that I could move some furniture for work. I wasn't happy about having to do that on my day off. This employee made me feel better and I really wish I'd gotten his name. Great service is what makes me want to come back to this location.

Richard M. 
Rating:
5.0

Great job everyone

James W. 
Rating:
5.0

Customer did not leave a comment.

Xiang L. 
Rating:
2.0

Submitted my check out and a month later it has not been processed and after making calls to make sure this is taken care of all I’ve received have been pre lien notices and additional charges.

gustavo R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

AVISHEK M. 
Rating:
5.0

The staff were very helpful and friendly The facility is well maintained with easy access

VINCENT O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JILAL J. 
Rating:
5.0

Continue to maintain professionalism and great customer experience.

Jamil A. 
Rating:
5.0

Keep being professional and continue to maintain the great Customer Service Experience.

JAMIL A. 
Rating:
2.0

Customer did not leave a comment.

SAEED A. 
Rating:
5.0

I was charged for insurance on my rental, and was never discussed that option. So, upon return.. I had to go in and have the reversal of charge on my card. Other than that.. I'd highly recommend! Quick rental, and was able to return same day.

MEGAN P. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
3.0

Rep at desk was great and friendly. The van we were given was literally just used since it was soaking wet inside the van and there was a soaking wet blanket inside and the dash was full of cigarette ashes.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

MARGARET D. 
Rating:
1.0

I was charged a fuel fee when i had more gas in the vehicle than when i rented it

Kayvon F. 
Rating:
5.0

Pick up was a breeze! People and service was top notch!

MICHELE R. 
Rating:
2.0

cust serv on the phone in a.m.--Stephanie was rude and hung up on me. 2nd person that I was able to get to directly was very kind and helpful.

Denise A. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

Isabel R. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Super friendly assistance and great service! I would absolutely recommend to a friend.

NICOLETTE R. 
Rating:
3.0

Person at counter on Sunday afternoon, 10/19/10, was not interested at all helping me with my existing reservation.

CHARLES W. 
Rating:
5.0

I was very happy with the vehicle and the service. Everybody at the facility was courteous and helpful, and had me in my truck in no time. Returning the truck was equally pleasant. Thanks U-Haul!

Theodore W. 
Rating:
5.0

It was an easy and smooth transaction. Christopher was very personable, and answered all my questions in a professional manner. Location is very convenient for me. Thank you!

Michelle A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
4.0

The truck was very small for me to fit in and It wouldn't go beyond 75 MPH but other than that it was good.

DEREK W. 
Rating:
5.0

Customer did not leave a comment.

Daniel Y. 
Rating:
5.0

Customer did not leave a comment.

HALEIGH W. 
Rating:
3.0

It's very confusing after completing the paperwork to go find your rental. The clerk should walk the customer to the rental. This way if there is damage to be reported both parties are present. Also. I wouldn't have had to spend ten minutes trying to figure out which van was my rental.

QUENTEN S. 
Rating:
4.0

Staff was pretty irritated? Not sure why?

KATRINA H. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

QASIM A. 
Rating:
5.0

Customer did not leave a comment.

KIM F. 
Rating:
5.0

VERY courteous and professional.

GUY S. 
Rating:
4.0

Customer did not leave a comment.

Timothy F. 
Rating:
4.0

You need more staff at the store opening. I realize it is tough to schedule, but that is when the location is busiest. The person staffing the store was courteous, professional, knew the job and was fast. They were not in a position to provide the service U-Haul advertises. That's not good for the employee, the customer or U-Haul

Patrick F. 
Rating:
4.0

Customer did not leave a comment.

CHELSEA W. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

n/a

Adrian M. 
Rating:
5.0

Customer did not leave a comment.

OLIVIA J. 
Rating:
1.0

If I could give a ZERO rating I would!!

Sean F.  |  Online Move In 
Rating:
5.0

Excellent customer service would rent again!

Kelley S. 
Rating:
3.0

Front desk task is terrible. No service skills. I've been there multiple times and it always feels like we are bothering them. Needs customer service 101 training.

Andrew A. 
Rating:
2.0

The counter people inside the rental center were rude, dismissive and downright nasty. I would only do the mobile option next time.

BRADLEY B. 
Rating:
5.0

Staff was very friendly and willing to help

OLA A. 
Rating:
4.0

They threw the recyclable moving blankets from UHaul in the trash. Why does UHaul talk about recycling and then one of their agents just throws cardboard and moving boxes in the trash instead of recycling? I confirmed they were trash containers and not recycling. This was downtown Chicago.

CRAIG STUART L. 
Rating:
5.0

Customer did not leave a comment.

SHEILA C. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS K. 
Rating:
5.0

Quick and easy drop off, guy was friendly and sent a receipt to me quickly. No complaints here.

Kyle V. 
Rating:
1.0

Let people know about payment holds.

OLUWAWEMIMO H. 
Rating:
1.0

The furniture dolly I rented was not available when I arrived. When I asked the gentleman if there was something similar available, or if he could help me find another location that had one, he told me it “wasn't his problem.” The dolly was extremely important for my move. Also, after I checked out, I had to wait an hour for them to move a van that was blocking in the truck they gave me. It made me late for my move. There's no excuse for having to wait an extra hour because they blocked in your truck.

JAMES G. 
Rating:
1.0

The gentleman with the glasses that took care of me needs to nicer customers. He was huffing and puffing with an African couple that couldn't speak much English a kind explanation could have helped but he treated them like they were stupid . I return the vehicle with some blankets in the back because a friend was meeting me to picmd and the blankets . Instead of coming to me while I was still waiting on my friend they charged $25. Cleaning fee. My friend picked up the blankets and I waiting an extra 30 minutes for Rasheed to get off the phone yo process the $25.00 fefund for the cleaning fee. Your employees need to learn how to treat people with a friendly attitude. This is not the first time I've dealt with gentleman in the glasses. It's seems that he's alway too bothered to attend to customers in a friendly manner. There's many kind friendly people who wants to work. I suggest hiring them.

Patric Chavez C. 
Rating:
2.0

Stop cunning customers out of their deposits.This location is a fraud. Needs to be reported to corporate.

KURTIS B. 
Rating:
3.0

The officer was rude

Daniel H. 
Rating:
2.0

Dishonest employee charged me for 2 gallons of gas after I left when it had more gas in it than when I picked it up.

Steve A. 
Rating:
5.0

Easy fast friendly helpful.

Kevin S. 
Rating:
3.0

It took longer than expected for even mobile pick up because of additional contact verifications. It'd have been easier if this was done prior to actual pickup time so things are not delayed.

Charles W. 
Rating:
4.0

It was a bit difficult to figure out where to pick up the keys—the instructions in the mobile check-in could have been clearer—but the staff at the location were incredibly helpful.

OLIVIA S. 
Rating:
5.0

At both locations there was inadequate staff.

RANDELL B. 
Rating:
1.0

Customer did not leave a comment.

Colin K. 
Rating:
5.0

Customer service and support staff were extremely helpful.

Stephen M.  |  First Impressions 
Rating:
1.0

One of the poorest levels of service I've ever received. Astounded at the lack of care. I rented a truck with the mobile pick-up option, because of time constraints regarding a time sensitive move. Arrive at facility to see that the truck is double parked. Check in the facility, where a woman barks at me for the key number, as if I should have this memorized? Then I'm ghosted for the next 30 minutes, where I have to speak to an attendant outside as to what's going on -where he tells me they can't find my keys, and they'll probably just give me a new truck in a few minutes. So I wait inside for half an hour, where nobody will talk to me or give me an update. The facility is empty of customers, mind you. To top it all off, I receive the truck with less than a half a tank of gas. I show the attendant this, he says bring it back at the same level. I anticipate this being an issue, so I take a couple pictures of the gauge (which I've already emailed on). I put over $20 in gas back in the tank to match the level, then I receive an additional gas charge? Simply astounded. Never using U-Haul again.

Anthony V. 
Rating:
1.0

Your overnight pick up does not work; I got there and it asked me for 50,000 pieces of information that I was not told in advance I needed. You dumbasses called my 70 year old mother in the middle of the night because I put her number down as a contact, you stupid fucks. Rot in shit.

RACHEL H. 
Rating:
5.0

Wow I love it here!

Haley C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth M.  |  First Impressions 
Rating:
3.0

Wait time was inconvenient

Estelle F.  |  First Impressions 
Rating:
4.0

When selecting my unit online the image of the space I purchased showed two Mattresses and an exercise bike and boxes. The space was big enough for these items however the door to access that storage room was too small to fit anything through?? Had to leave my mattresses sitting out because we were there after hours after traveling all day. Very misleading image you should fix that probably

Micah K.  |  Online Move In 
Rating:
4.0

The overall move-in experience has been great. Reserving online was a breeze and the storage unit was ready to go when I arrived at the facility. My storage unit has a few spider webs and a rusty hole in the ceiling but doesn't look like anything is leaking through it so it doesn't bother me that much. I would recommend this storage facility to a friend/family.

Lisette S.  |  Online Move In 
Rating:
5.0

I had a really great experience renting a storage unit. I wanted to see a unit before I signed up and the staff was so friendly and took the time to answer all of my questions. They let me know about deals that I wasn’t aware of and made sure I got everything I needed. Great customer service.

natalie n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUKE S.  |  Online Move In 
Rating:
5.0

Awesome & attentive general manager ...helpful staff...super clean facility. Five star experience with this location for both storage and moving.

Suzanne S.  |  First Impressions 
Rating:
5.0

Gentleman I worked with was beyond exceptional with service. Only downfall was that all the units of the size I wanted are taken so I had to go for a larger unit.

James C.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top