Eccellent management and customer service. Best UHaul location in Vacaville!Anthony C.
Customer Reviews for U-Haul Moving & Storage of Vaca Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks to the staff for making my visit easy to accommodate my storage space.Martin S. | First Impressions
Yes I always carry your insurance. There was a couple of severe dents top middle roof and above driver's head above the door which actually cut through the metal that weren't in the photo. Because I wasn't able to address that at the time of pick-up. I was timed out.Michael G.
Customer did not leave a comment.Vanessa B. | Overall Experience
Customer did not leave a comment.ken d. | Overall Experience
Everyone who works there that has helped me are great friendly people .Nuno M. | Overall Experience
Exceptional staff very helpful, well-educated, and available when necessary. We strongly recommend this location!Elizabeth T. | Overall Experience
Customer did not leave a comment.Elizabeth T.
Loved the fact I could go when convenient to me the hours are early as well as late so even if the office wasn't open I could get in to my storage around my schedule not someone else.Jonathan D. | Overall Experience
Exterior was dirty windows wasn't clean.Paul L.
Customer did not leave a comment.Carolyn W. | Overall Experience
The lady that helped me was very friendly and welcoming and over all very helpful.Edgar R.
Laurie is so friendly and very helpful.Metro T. | First Impressions
Customer did not leave a comment.Robert W. | First Impressions
great job!Sergio D.
Customer did not leave a comment.nancy s. | Overall Experience
The return was quick and easy and the person I was very pleasant!Jacqueline B.
Customer did not leave a comment.Lance H.
Gold Standard ServiceChuck A. | First Impressions
Customer did not leave a comment.Karynda I. | First Impressions
Customer did not leave a comment.John Z.
Customer did not leave a comment.Tana W.
Customer did not leave a comment.Rudy Z. | First Impressions
The price gouging was unbelievable. 4 times the normal rate according to other uhaul locations. This will be taken up with some one who cares about their customers .Kevin H.
Even though I did not end up renting a storage unit the staff was wonderful. After arriving I discovered the units they had available was not going to fit my needs. I would recommend this facility because of the staff and their fantastic customer service.Linda B. | Overall Experience
The best customer service you can ask for!Chris C.
Customer did not leave a comment.Veda C. | First Impressions
Customer did not leave a comment.Patricia C.
Customer did not leave a comment.SHAVON D. | Overall Experience
Customer did not leave a comment.terence h. | Overall Experience
Very clean. Staff very nice and helpful.Marjorie B. | Overall Experience
I would recommend I-mate haul to friends and familyKaren H. | First Impressions
Great staffroxanne b. | Overall Experience
Exceptional staff very ethical, professional, and willing to assist in every way possible. Both staff were outstanding so kind and considerate. The facility is in a nice area, very clean, and well-maintained. We strongly recommend this facility to all who are so fortunate to read this post. Our thanks to staff and management for a wonderful experience upon arrival to this area.Elizabeth T. | First Impressions
Manager Laurie helped me. She was very nice, professional, helpful, and has excellent customer service skills. Laurie represents U-Haul wonderfully and with pride !Brenda R. | First Impressions
Customer did not leave a comment.Nicholas C. | Overall Experience
The truck was reported to have 1/4 tank gas. Which is crazy for a truck of that size. The truck actually only had 1/8th tank. I informed the gentleman inside and he promised he'd notate. I know the system is designed to make the customer guess and overfill but it's not fair. And sending out almost empty trucks is awful. High marks are for clean truck and friendly staff.David E.
Customer did not leave a comment.Joshua P.
Customer did not leave a comment.Delric H. | First Impressions
Very pleased with the experience. I am very grateful that you were able to help me with my needs. Easy reservations, easy check in, easy access to my unit, along with the handy carts you have available! Premises are very well maintained and units are larger than the general population of storage facilities in the neighborhood. Thank you again!Judith W. | First Impressions
Customer did not leave a comment.Michele F. | First Impressions
I was treated in a professional manner and Jason was more than helpful. I had a little trouble initially getting my disc lock to work and Jason had no problem coming to help me and all is well !!! I couldn’t ask for anything better.Jeannie L. | First Impressions
We were really satisfied at U haul and the services they provided. Thank you, very much!!James E.
Customer did not leave a comment.Badyah S.
We have been very happy about the services we have received by Uhaul. Thank you!james e. | First Impressions
Customer did not leave a comment.Robyn J. | Overall Experience
Loved the facility and how well kept it was. We also like the climate control.Audrey R. | Overall Experience
Customer did not leave a comment.CHRISTOPHER L. | First Impressions
The lady there was so nice and so helpful she was great.Gina M. | First Impressions
Customer did not leave a comment.Gary S. | Overall Experience
Customer did not leave a comment.Tina C.
Customer did not leave a comment.Paul L.
Customer did not leave a comment.CHRISTA Y. | Overall Experience
Dee was extremely helpful aswell as courteous! Aswell as extremely knowledgeable!Tina C.
Customer did not leave a comment.Alicia S.
The staff there was amazing and very helpful. I would definitely use them again and recommend them to anyone looking for a storage. They were such great and friendly peopleDESERAY M. | Overall Experience
Customer did not leave a comment.Adrianne J. | First Impressions
Customer did not leave a comment.VADIM S.
I’ve used several storage facilities, but this UHaul facility is the best by far. The staff was fantastic and always helpful and knowledgeable. The facility is just spotless; no dust at all. I highly recommend this facility.Gary P. | Overall Experience
Customer did not leave a comment.Cheryl M. | First Impressions
Customer did not leave a comment.Lark E.
In my opinion staff went above n beyond to make this horrible time in my life a little better to handle. Ty do much for having an awesome staff!!😁Beth B. | First Impressions
Customer did not leave a comment.Nichole B. | First Impressions
Lori Hansen, God sentDANNY E W. | Overall Experience
Customer did not leave a comment.Alex T. | Overall Experience
U Haul facility and staff were always attentive and helpful. Would highly recommend this facility in the future.Bert A. | Overall Experience
Customer did not leave a comment.Elwood Y. | First Impressions
Jason is very nicejacquelyn n. | First Impressions
Customer did not leave a comment.Jeff L.
Great staff courteous staff very helpfulRONALDANTHONY C.
It's hard to find such excellent service! Thank you so much. Everyone was so helpful, friendly, and patient. Moving is such a stressful experience and you all helped to lighten the load.Melissa M. | First Impressions
It's hard to find such excellent service! Thank you so much. I've already recommended you to several people. Moving is always stressful. You help to lighten the load.Melissa M. | Overall Experience
Customer did not leave a comment.Cassie B.
Customer did not leave a comment.Carlos D.
Customer did not leave a comment.Christopher S. | First Impressions
Customer did not leave a comment.STEPHEN R.
Super friendly employees that made it very easy to complete the move in experience quick and hassle free.RICHARD S. | First Impressions
The attendant was just so wonderfully kind! Very knowledgeable and first time ever dealing with a U-Haul representative that took their time and did not appear to be bothered by having to answer so many questions. She is just awesome all around!Rebecca F.
Customer did not leave a comment.LINDA P.
Rates are too high. Every company is interested taking as much as they can from the customers. Greed fuels everything, right? Even your trucks.Davin M.
Customer did not leave a comment.Cheryl M.
Customer did not leave a comment.Mary G.
Customer did not leave a comment.Darren S.
Customer did not leave a comment.Jeffery L. | First Impressions
Customer did not leave a comment.Corazon S. | Overall Experience
Adrian is excellent and provides top notch customer service.Earl N. | First Impressions
Customer did not leave a comment.Diana H.
Customer did not leave a comment.Cherie C.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Timothy B.
Vacaville employees were excellent. What was terrifying was having our reservation cancelled the evening prior to pick-up leaving us scrambling the following morning. Fortunately a truck was located that we could travel to get, and from there the experience was great. Would have been very screwed if we hadn't had a means of transport to get to Vacaville and the time to do so.Rebecca W.
Customer did not leave a comment.John D. | First Impressions
The associates were extremely friendly and helpful. Thank YouJason M.
Customer did not leave a comment.Candice R.
We love Lori she’s the best 😀Megan S. | Overall Experience
The manager was amazing! She was incredibly helpful and assisted us with getting our long load into the parking area. She went above and beyond for us.Marisa H. | First Impressions
Customer did not leave a comment.Laurie O.
It was a little out of the way and not my 1st choice but the facility was nice as were the people behind the desk.Christina S.
The online check in and pick up process was quite slow. The location itself was greatAnna K.
Customer did not leave a comment.Rosie A. | Overall Experience
Customer did not leave a comment.Rosie A. | First Impressions
Stuff was excellent and the manager was absolutely fabulous to work with. A great team.GINO A. | Overall Experience
Customer did not leave a comment.Larry G.
Customer did not leave a comment.William M.
Tell the customer that they will have to drive an extra hour to an alternative pick up location before they show up to get the vehicle at 7:30 am and give them ample extra miles, at the point of pick up, to compensate them for that extra time and travel miles. I had to call and request additional miles due to the 100 extra miles it cost me to use this other location.Nancy M.
Customer did not leave a comment.Nancy F.
I am a Active Duty Military Service Member. I paid rent and was charged the entire month. I received military orders and my rent was not prorated. I paid storage rent on 4 August 2020 and moved out on 7 August 2020.Mehmet D. | Overall Experience
Clean facility, helpful staff, easy transaction.MARIA G.
Accessible location , excellent customer serviceRONIN H. | First Impressions
Customer did not leave a comment.Vanessa G. | Online Move In
Customer did not leave a comment.Andrew E.
Excellent communication and friendly staff. We’re extremely satisfied with our time here!Sabrina S. | Overall Experience
I will not use any other Uhaul location. This one goes above and beyond to help their customers. Thank you Laurie and team!TERRI W.
Laurie Hansen and her employees were always courteous and helpful. When ever someone speaks about moving, boxes, or storage I recommend U-Haul.Barbara R. | Overall Experience
Customer did not leave a comment.Jim Y. | Overall Experience
Great serviceMohammed A.
The staff was extremely helpful, professional, and informative. No question was left unanswered. I had called and spoke to Laurie earlier in the day, and when I came in the evening the associate was already informed of my situation. They exhibited excellent communication skills. Thank you guys.natasha a. | First Impressions
Laurie is amaaaazing and is great at what she does! Excellent customer service and clearly she takes care of her customers!! Way to go Laurie! I appreciate you!JEA D.
The staff onsite was very helpful.Steve P. | First Impressions
Great staffJode B. | First Impressions
Great staffJode B.
Augustine Lara and Adrian Cisneros were both excellent! This must be due to the standards set by management. Checking in and out was very convenient. Highly recommend location.Jason J.
The rep at the Vacaville location was excellent!!Nicholas N.
Customer did not leave a comment.Nina W. | Overall Experience
This was the best experience I have had with customer service. The staff was incredible! I recommend doing everything in person because the staff here will take care of you! They made everything less stressful and it was a smoother experience because of the service they provided at a difficult and challenging time.kira a. | Overall Experience
Facility has good freeway location. Remote for expanding area with great hours of access. Clean. Secure and staff on dutyLaurie H. | First Impressions
Customer did not leave a comment.Daniel R. | First Impressions
Customer did not leave a comment.Robert L.
Very well manage facility. I am very please with all the accommodating solutions during the process of choosing the right unit. Laurie Hansen was extremely helpful.Diosnel P. | Overall Experience
Customer did not leave a comment.Lori W. | Overall Experience
Customer did not leave a comment.SHIRLEEN C. | Overall Experience
I think your systems a bit slow It is not the people that are working but it's the process they have to go through to check things out and set people up for what they want to rent. I think U-Haul is big enough to come up with a better program or ordering system. This isn't the only item I've rented recently and that was from a different location and everybody has been great just a little on the slow side waiting on the program to let them rent it to me.Joel L.
Customer did not leave a comment.Christina N. | First Impressions
Customer did not leave a comment.Diana H.
Excellent experience with this locationWilliam T.
Great location. Near a gas station for filling up upon return and easy freeway access.Jennifer L.
Customer did not leave a comment.JANYSE M. | First Impressions
Young man who assisted me was very polite, professional and helpful.Louise M. | First Impressions
Lori is amazing. Made things stress free and easy. Which are not two words you'd usually say to describe moving.Mabel M.
Customer did not leave a comment.Kate S. | First Impressions
Customer did not leave a comment.Kate S.
Informed no problem picking up trailer in Santa Rosa on day requested.....Phoned Santa Rosa to confirm....told everything was on track...Subsequently pick up time was moved from Santa Rosa to San Rafael....Take it or leave it.....On the way to San Rafael, received cell phone call that pick up point moved from San Rafael to Vacaville and pick up date was moved from Friday to Saturday....Take it or leave it.....Arrived Vacaville on Saturday.....vice Friday.....undermining moving plans....told we were at the wrong Vacaville site....Ten or more phone calls required before we finally picked up trailer at fourth mandated location.....Each phone call required elaborate explanation to explain we were responding to U Haul directions. Bottom line.....picking up U Haul trailer was an extremely arduous task.....Return in Los Angeles was easy and well organized.Bradley N.
Customer did not leave a comment.Cindy J.
Virtually new facility â€” very neat, clean and organized. Extremely helpful staff. Definitely recommend.Evan R.
The Uhaul agent was so friendly and knowledgeable. No wasted time, and the place was super organized and clean.Gary P.
The gas tank was only a quarter full. The operator simply said that is the way the truck was returned. I expect a full tank when I rent. The low fuel warning went off shortly after I drove off. That is very disconcerting. I expect a full tank when I rent and I did not get that.David K.
Customer did not leave a comment.Alan S.
Customer did not leave a comment.Charmine M. | Overall Experience
Facility was great, actually, but it was 60 miles away from my reserved location. Figure out how to get your equip where your customer wants it. The truck had 1/4 tank of gas in it. I had to stop to fill up before I could even arrive at my loading location. How hard is it to fill up your equipment for your customer? Both = horrible user experience.Blake O.
Customer did not leave a comment.Nathaniel G. | Overall Experience
Nothing at all. This was the best Uhaul service location that I have experienced thus far. Will continue to do business hereValerie J.
Customer did not leave a comment.Alexander A. | Online Move In
The agent took lots of time to acquaint me to how the system works, which I really appreciated.Gary P. | First Impressions
Your staff at this facility was always helpful, courteous, kind. We changed our units many times, due to changing needs. These people never complained or acted frustrated, they just helped us accomplish what we needed. Our experience at your facility was all positive. Thanks to your excellent staff for making a stressful time much better.Karen W. | Overall Experience
Customer did not leave a comment.Angela M. | Overall Experience
Customer did not leave a comment.John C.
Customer did not leave a comment.Frank A. | Overall Experience
Everyone I dealt with yesterday were friendly and helpful. Thank you.Barbara R. | First Impressions
Customer did not leave a comment.Denise H.
Jason Jones was absolutely stellar in helping me pick out a storage unit and getting everything processed! In fact, its why I came to this location to rent a truck to move my stuff from storage to my new place. Due to this, any time I need storage or moving supplies, I'll come here, and also refer anyone I know in need as well!Nicholas S. | Overall Experience
Laurie is the best!! She is very helpful and friendly. She made my moving experience much better. Thank you!!!!CHARLES R. | Overall Experience
Customer did not leave a comment.Vincent T. | First Impressions
Customer did not leave a comment.Teerie O.
Customer did not leave a comment.Ken C.
The whole staff was AMAZING!Ashli P.
Customer did not leave a comment.Carliza B.
Customer did not leave a comment.Melissa J. | Overall Experience
Customer did not leave a comment.Robert L. | First Impressions
Customer did not leave a comment.James O.
Keep the wonderful job thank you for everything .Ivan C. | First Impressions
ms laurie and aj were so awesome they were so understanding and helpful I really do appreciate the uhaul family vaca valley thank you thank thank you Rahsaan allen and familyRahsaan A. | Overall Experience
I loved the facility, so clean, and stuff was very friendly.Maria R. | Overall Experience
Nothing, everything was great!Brandon E.
Front desk was super respectful and helpful, quick to get my uhaul situated. Please pass on the good word to the employee working the desk today (3/1/20)- I can't remember his name but I believe it started with an A. Thank you for a smooth moving process!Kayley J.
Customer did not leave a comment.Trisha B. | First Impressions
The person who help me was Professional, knowledgeable , and courteous,.??Marcus L.
Customer did not leave a comment.Joshuajames L.
Great customer service, very clean units and easy access.Anthony L. | Online Move In
Customer did not leave a comment.MICHELLE W. | First Impressions
I was impressed on how clean everything was. Front desk staff had some issues checking me out with our truck. Because I called day before to confirm spoke to a lady who assured me your location off the 505.. Somebody failed and put our truck drop off at another location. We requested Vaca Valley 1 way truck. We were told no problem.. Poor youngman at desk want to rip his hair out because obviously someone made a complicated mistake he was doing his best to figure it out. Both desk clerks made several attempts to contact their supervisor no response my checkout after a VERY LONG exhausting day took about 40 minutes. Desk clerks truly needed help nobody was avaliable to help them no phone call back no text response. So kudos to the 2 young desk clerks on Saturday Feb 22 at 6pm.. No kudos to Supervisor your manager skills obviously need some polish. They were frustrated 40 minutes long as I was very tired but I thanked them and was very patient because the issue was NOT their fault. So VacaValley UHaul Managment.. Get your crap together and look after helping your staff with ongoing issues. If your physically not avaliable...your a manager make yourself avaliable via phone call. Thats why your a manager and make extra higher pay. I manage business for a corporation I know the frustration for your employees.. They deserve a raise just for seeing the issue thru without verbally losing their minds. Kudos to both of them I hope I get to see them again upon my 2 week stay at Vaca Valley uhaul...Thank Youterri c. | First Impressions
They were closed. No one to help when I needed help It took two days for a confirmation that the truck was received. No contact with anyone at this location.Thomas S.
Excellent Customer Service, Laurie is indeed a great Manager at Vaca Valley Storage.Maria R. | First Impressions
Customer did not leave a comment.Charles R.
The facility was very clean and secured. I like the 24/7 access. I would definitely use this place again if I ever need to store excess possessions.VICTOR V. | Overall Experience
I found Laurie to be very welcoming and professional in getting me signed up and oriented. The facility is super clean, the carts and elevator handy. I'm very happy I selected this U-Haul location.Doreen M. | First Impressions
Thank you Lori! I will for sure recommend them!Maria S. | Overall Experience
Always friendly, always clean Very fair pricingSHERI H. | Overall Experience
Storage facility was clean and well maintained. I definitely felt safe storing my things there. 😊Ariel S. | First Impressions
GoodClemente T. | First Impressions
Customer did not leave a comment.Sam Y.
Can't think of anything...the MoteVista, Vacaville facility is TOP notch in every single way. The storage facility tops anything I have ever used anywhere I have lived, all over California for over 50 years. This facility and the personnel and office is just amazing service and efficiency, Plus they have everything you need in the store to purchase to help you move. The very best part of this facility is the amazing security, cameras everywhere, and safety with customized security cards to enter and leave. The temperature controlled units are the very best facility of any one experience I have ever seen in the entire state of California in all of my moves for over 50 years, using exclusively U-Haul trucks and such.Kathy S.
Clear on instructions, helpful and speedy customer service and very polite. I was recommend from a coworker and I will continue that recommendation to my next coworker.Beatriz G. | First Impressions
Adequately inform the customer of the whole story.Douglas H.
Customer did not leave a comment.Augustine L.
Customer did not leave a comment.Douglas P.
Awesome customer service.Martin Z.
Customer did not leave a comment.Joseph C.
I am very impressed with Lauri who helped me during this move. She was very friendly helpful and a professional staff. Your facility/storage is very clean Will definitely recommend.Teresa M. | First Impressions
Staff was very friendly, and made sure I was well informed.DOUG B.
Customer did not leave a comment.Gary H.
My rental experience went very smoothly. The facility is amazing.robert f. | First Impressions
Very helpful!!john s. | First Impressions
Customer did not leave a comment.Caleb D.
Customer did not leave a comment.Brooks S.
Customer did not leave a comment.Paul L.
Customer did not leave a comment.Bryand D.
Service was very friendly and helpful.Leticia A.
staff very helpfulElwood Y. | First Impressions
The vacaville location has friendly and helpful employees. The Hawthorne location was horendace. Rude people..VERY UNFRIENDLY, i felt like i was bothering them. They were not at all friendly....Sharleen J. | First Impressions
Fast and helpful service, convenient location, new, clean facility.Patrick Y. | First Impressions
From the time I stopped in to get a room, they were very helpful. I would definitely use them again. Front desk very nice. I liked the bug traps in he units.Michele B. | Overall Experience
Very Pleased with Staff & Facility. I Will Definitely Use & Refer U-HAUL Storage again. Thank You!Rebecca F. | Overall Experience
Great crew in the morning to handle pickup.Daniel W. | First Impressions
Excellent service!William M. | Overall Experience
Management has been outstanding! Extremely helpful!Javier Y. | First Impressions
Facility was very accommodating !Ronald G. | Overall Experience
Awesome servicesLionel A. | Overall Experience
Mgr Laurie was great very professional thank youclaire b. | First Impressions
Many available locations.Eileen A. | Overall Experience
The staff was very helpful. They tried everything they could to fix an issue that corporate had caused when we first arrived, and provided good information. Nice facility.Steven L. | Overall Experience
I had to go to 3 different locations to finally get my truck, I was assured the worn tire would last, it did not, I was stranded on the roadside for 3 hrs waiting till help showed up.Chris C. | First Impressions
Very Helpful and Polite..Joel A. | First Impressions
NEVER have I SEEN or experienced such a Professional, Excellent & Fantastic Facility for my storage needs than this facility. Words can't express how happy I am to be referred here. Jerome is Why.Kathy S. | First Impressions
Excellent customer service.elaine c. | First Impressions
Great serviceThomas N. | First Impressions
Very helpfulBradley E. | First Impressions
Jerome, the manager of this facility was as pleasant and professional as he could be. I enjoyed working with him and can see myself using this facility for all of my future moving/storage needs.CAROL B. | Overall Experience
Phenomenal customer service and assistance!!!Kelsa W. | First Impressions
They're Awesome! Great to do business with them!sylvia s. | First Impressions
Brice was awesomeJason T. | First Impressions
The customer service was great, I had no confusion of the processes at this location. Great location, clean, friendly, cool, etc. would recommend to anyone.Kaleb B. | First Impressions
Jerome was welcoming, thorough, not rushed, and provided me with excellent customer service that exceeded any of my experiences with storage facilities in the past and the units were very clean & safeCAROL B. | First Impressions
Jerome was a part of that rating was such friendly and Excellent service.Henry C. | First Impressions
From when we left Everett, WA to our arrival in Vacaville, CA we have had an amazing experience with Uhaul. The staff were very friendly and helpful throughout our travels. Thank you again!Rachel B. | First Impressions
Very clean and easy to access.Todd F. | Overall Experience
Rude people over priced and they lock your stuff up. Good luck storing hereArland B. | Overall Experience
I had a good experience and would suggest this place to everyone.Jim Y. | First Impressions
Jerome was exceptionally helpful. Outstanding customer service.ALLISON I. | First Impressions
Great placeEzra E. | Overall Experience
Gerome has been so helpful and incredible during this past 6months that we have used this facility.Donnell J. | Overall Experience
Good storage placeRobin H. | Overall Experience
Didn’t know that you could get a month for free just for renting equipment. Came in very handy since my closing was delayed for 2 weeks & I was able put my stuff in a secure placeAslam R. | Overall Experience
Jerome is very helpful. Great experience.john w. | Overall Experience
Thankssandy e. | Overall Experience
Very very clean. Helpful staff, my first time ever storing anything and I was pleasantly surprised and pleased with my experience. Would recommend this facility to everyone.jenny b. | Overall Experience
If I ever need storage this is the place I would come back to! Everything was perfect, I recmend vaca valley u- haul & storage thank you ljwLevitra W. | Overall Experience
nice and cleanBouwman E. | Overall Experience
Professional and. knowledgeable service ..Joe C. | Overall Experience
The manager and staff are kind and understanding people. I would definitely recommend this FacilityMelissa R. | Overall Experience
It was a pleasure dealing with vaca valley u-haul moving & storage thank youLevitra W. | Reservation
Very helpful and honestgerald b. | Overall Experience