Customer did not leave a comment.SHELBY R. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Vaca Valley
Vacaville, CA 95688
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You your facilities were clean and the staff was most helpfulJesus A. | Overall Experience
That lady in their was the best ever.Joseph B. | Overall Experience
Nothing. Lauren was fantastic!Anne J.
Customer did not leave a comment.Serah V. | Online Move In
Staff was very helpful and answered all my questions. They made the move in process very painless. I'm happy that I chose this location to store my things.Jeremy K. | Online Move In
Great for us while we needed it!Sanctuary C. | Overall Experience
The representative was polite, funny and professional.Lawrence E.
The service rep was great. He was very helpful. He explained all of the paperwork and made sure I was happy with the vehicle I was renting.Alejandro R.
Customer did not leave a comment.Aaron C.
Customer did not leave a comment.Verjai A.
Customer did not leave a comment.patricia H.
Customer did not leave a comment.Toni C.
I need a receipt for my rental today you guys said you were going to send me a receipt via email but all I got is this review. So whats up with thatMike Y.
Customer did not leave a comment.Bruce M.
Customer did not leave a comment.Heather B.
they are awesome!!!John S.
Thank you! Thank you! Thank you!Joe B.
The vehicle was dirty with caked on mud all over the truck. Inside the cab was dirty as wellLaura Z.
Customer did not leave a comment.MIKE M.
there was a sign that stated first month free, but nothing was mentionedCorey M. | First Impressions
Customer did not leave a comment.Rosemary K. | First Impressions
Keep up the Great Customer Service!!!DEMETRIA G. | Overall Experience
Customer did not leave a comment.DAVE E. | Overall Experience
Customer did not leave a comment.David P. | Online Move In
Ernest & Jason were super duper helpful , I am a mother of 2 & they were always prompt & courtesy of both my kids aka the teenager & toddler!TINA J. | Overall Experience
Coffee and Pastries? Thank for a good experienceMARVIN F.
Customer did not leave a comment.John H. | First Impressions
Customer did not leave a comment.LAZARUS W.
Lori Hanson is always helpful. I use this location often because it's close to my house. They know there stuff and get you in and out quickly. I would highly recommend this location.HECTOR C.
Customer did not leave a comment.June B.
They were so helpful & understanding of my needs & situation as to time frame. They are A+for meJune B. | Online Move In
The staff was outstanding!! Very professional, efficient and knowledgeable!!! Get was a wonderful experience. The lady that assisted me was awesome!Avery B.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.CALEB R. | Overall Experience
Customer did not leave a comment.Selina M.
Clean facility. Rented the truck at another facility at 7:00 a.m. but was not able to get keys to the storage unit until 9:00 a.m. Had to wait to leave town to pick up the furniture. That was disappointing. Key to gate did not work either. Make sure you ask for 2 keys for this situation also.Diane K. | First Impressions
Customer did not leave a comment.DAVID G.
No one called me to talk about extended hours to 24 hours access and the man at the front desk always had a attitude every time we went and I didn't feel comfortable. Like he was mad at the world and that's not cool for a customer side. You need happy people that make you feel welcome. I didn't get that at all.Juan A. | Overall Experience
Customer did not leave a comment.EZEKIEL G.
Customer did not leave a comment.Lee W. | First Impressions
Customer did not leave a comment.lee W.
The general manager was outstanding!HECTOR Z. | First Impressions
Customer did not leave a comment.AUBREY E.
Unfortunately the 5x8 trailer was defective - the driver's side suspension had 3 of the 5 leaf springs broken. I didn't notice this until we had loaded the trailer. A simple visual inspection would have seen this. The suspension would likely have failed while driving and could have caused a catastrophic accident. Once reported, the Woodland, CA office was very helpful, and the trailer was exchanged, but this cost us a full day and a lot of concern. The staff at the Monte Vista facility was polite and helpful, and the facilities are modern and efficient - but the broken leaf springs should not have been missed.Daniel H.
Customer did not leave a comment.Dennis S.
7pm is too early to close for working people otherwise the place is beautiful clean and the staff is fantastic appreciate it.FRED P. | Overall Experience
Customer did not leave a comment.Mara S. | Overall Experience
The staff where always kind and due to this specific location being so convenient i now have higher standards for storage units. They have an elevator and dollies to use no extra costs definitely would use again.salvador s. | Overall Experience
Customer did not leave a comment.Katheryn S. | Overall Experience
My experience was great the staff is very professionalToni C.
Customer did not leave a comment.Jermekio B.
Customer did not leave a comment.AUBREY E.
This u haul storage was pricey, but it was one of the least expensive storage places out there when i was looking. I only rented for a few months and don't have luxurious items so in the future I would skip the insurance. The whole place is climate controlled which makes the price worth it. I would rent from here again if needed. Employees were friendly and helpful.Sandra S. | Overall Experience
I was very impressed with my storage unit. Staff was awesome. I would highly recommend this place to friends and family. It was nice and cleanErica F. | First Impressions
Customer did not leave a comment.DEBRA G.
I love the entire experience with the exception of the astronomical $40 late fee.,, The staff was absolutely fantastic they were very helpful But I highly appreciate that. The guys working in the office deserve a pay raise. You could probably take that out of the fees that you charge everybody for being A-day or 2 lateGene H. | Overall Experience
Great friendly staffTroy H. | First Impressions
Best service ever!!diana J.
Very clean building manager was very helpful during a stressful timeKathleen S. | First Impressions
Fix the UHAUL app. I had a hard time trying to check in with the app. It would take pictures and kept freezing. Good thing the people working there are SUPER helpful and SUPER friendly. If anything, I would go back because of their awesome customer service.FELICIA L.
Everything was great except for one thing: they forgot to put the appliance dolly they charged us for in the truck.Julie P.
Customer did not leave a comment.MITCHELL D.
Great facility, I actually recommended some family to it for their storage.Derek N. | Overall Experience
Customer did not leave a comment.Stephen J.
Customer did not leave a comment.Ramon B. | Overall Experience
Wonderful facility and staff. Helpful and accommodating and a pleasure to store there.Judith W. | Overall Experience
Customer did not leave a comment.Patrick K. | Overall Experience
Some of the friendliest and most helpful folks I've had the pleasure of renting from.tyler H.
Very bad exsperiance at this U-Haul took 2 and half hours to pick up vehicular because the inter net is very bad there spoke with representatives ho tried to help and. It was very FrustratingVelma S.
Customer did not leave a comment.Kenneth L. | First Impressions
Nice folks, caring and helpful. Only reason I left was for an extra large unit I finally got after being on a waiting list.David B. | Overall Experience
Laurie you are the greatest ever. Thank you so much for your dedication and wonderful attitude. You made this long distance move one of the greatest experience on this journey of mine. I am so glad that I had the opportunity to meet such a great person before I left California. I was starting to believe that great customer service did not exist anymore. Thanks Laurie for giving me hope again. Have a Merry Christmas and a Happy New Year.Lola T. | Overall Experience
Wow - in and out, fast courteous, easy!Eric N.
The facility is very clean and well maintained. There are security gates, and key cards to control entry; as a single woman I never felt worried about accessing my belongs.KATRYN S. | Overall Experience
Customer did not leave a comment.ERIC J.
Customer did not leave a comment.Barbara M. | First Impressions
Customer did not leave a comment.Kahlon G.
Great customer service.Randall P.
The staff was wonderful and caring .They were very awesome it wasnt just about work they also were very understanding, they worked with u and would check up on me with my health issue they know I had they we caring. Place was always clean and bathrooms. I will miss them especially Lori ,Jason And the little Mexican lady Thank u I will always be grateful to u guys and I apologize for abusing my privileges Thank u for all u guys have done.emily j. | Overall Experience
Customer did not leave a comment.jeanne p. | Overall Experience
One of the best storage facilities and staff I’ve been associated with. The staff were very knowledgeable about the array of U-Haul services were very helpful in assisting with my move. From the truck rental to securing helping hands to minimize the truck rental hours and addressing the physical requirements they stayed involved. Wonderful folks to work with!RONALD P. | Overall Experience
Customer did not leave a comment.tracye B.
Customer did not leave a comment.ANDREW L.
Great staff who answered every question and offered solutions to my move. Went the extra mile to make a challenge doable. Would and will highly recommend this U-Haul location for the excellent facility and staff.RONALD P.
Very friendly and helpfulJAMES S.
Customer did not leave a comment.Basit A. | Overall Experience
Very clean, friendlyand helpful staffArlene R. | Overall Experience
Customer did not leave a comment.Ailene C. | First Impressions
The best customer service ever!!!! Chris LCHRISTOPHER L.
Another customer was throwing garbage in our unit. Staff resolved the issue quickly!Philip M. | Overall Experience
Great place . The only improvement I would recommend is a safer way for you employees to hook up a trailer (maybe a floor jack) lifting the tongue by hand can lead to back pain.Mark S.
The woman who helped us was extremely professional and helpful. She made it a very good experience. Thank you.BERNARD B.
Customer did not leave a comment.DON S.
Customer did not leave a comment.Richard B. | First Impressions
The “free” months for my truck and unit rental was a bit confusingJessica F. | First Impressions
I attempted to close my storage unit and I no longer had access to the storage unit online. I attempted to call the local number when I was forwarded to the call center. They told me there was nothing they could do from where they were and tried to forward me to the local number again which immediately forwarded back to the call center. I was then told that they were going to send a message, and that I would be receiving a call from the local center. I never received a call. This is not the first time that either my wife or myself attempted to call the facility and was forwarded to the call center. It seems they are never available to take your call and when you are at the facility, you have to hunt down the clerk because they are not in the office. That being said, the facility is well maintained and accessing the unit was simple.JAYSON K. | Overall Experience
Customer did not leave a comment.Edward L. | Overall Experience
Ernest was very helpfulRobberta S. | First Impressions
Nothing that I can think of.Ted S.
Customer did not leave a comment.JORGE M.
Customer did not leave a comment.Mustafa A. | Overall Experience
The front right car hauler rim was damaged and although I made it across country it should have been replaced before I picked up the hauler. I tried calling road side assistance and the location I picked it up from in Vacaville before I left on my trip but after being on hold with both locations for over 45 minutes I gave up and drove it. I checked the tires and rims every time I stopped to be sure nothing changed!Todd W.
Just continue doing what they do. Very good customer service,James E.
We’ll lit location, easy access to facility, Ernie is a great employee, very helpfulAl B. | Overall Experience
Best self storage I’ve used ever.Nicholas C. | Overall Experience
It would not allow me to complete the online check-in since my Texas drivers license is expired. My check-in time took a total of an hour to complete since I had to attempt to do it online and wait then had to go inside and do it . In Texas you get a two year buffer period before you have to replace your license. Furthermore I am military so I get another exemption. The online checkin wanted me to submit my LES or â€œmilitary exemptionâ€ for proof. No one carries an LES around and there isn't some â€œmilitary exemptionâ€ form. An LES has a lot of sensitive information so that is not appropriate to ask a military member to submit that.Daniel W.
Rented a 5X9 trailer. Had to wait while they cleaned out the trailer. It had trash and what looked like salt on the bottom of the bed. Also person helping me had problems with computer and had to wait while he figured out what he was doing.Gary J.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.LENNEA GAYLENE T. | First Impressions
Customer did not leave a comment.LENNEA GAYLENE T. | Overall Experience
Customer did not leave a comment.Connor H. | Overall Experience
Excellent customer service!Maurice A.
Customer did not leave a comment.Kelli C. | Overall Experience
Customer did not leave a comment.Kelle J.
You need to clean the outside of the truck as well.oscar T.
The staff was absolutely fantastic. Courteous informative and pleasant. That location is the best and worthy of my business.FRED P. | First Impressions
The pick up truck I reserved was not returned in a timely fashion, so. The team offered me a cargo van which fit my needs. Otherwise, very happy with service.Richard P.
Customer did not leave a comment.gary W.
Very satisfied with your Service today.. Will use you and this location for future needs As well as recommended you to friends..Kenneth C.
Laurie is very friendly and cooperativeMustafa A. | First Impressions
It seems like a open staircase is essential. Maybe there is one but I was not aware of it?Matthias H. | Overall Experience
Customer did not leave a comment.WILBUR B.
Customer did not leave a comment.Andrea S. | Overall Experience
Customer did not leave a comment.Justin T. | First Impressions
Customer did not leave a comment.Judith T. | Overall Experience
Customer did not leave a comment.Alexis D. | Overall Experience
Customer did not leave a comment.Charity C. | First Impressions
Customer did not leave a comment.Daniel G. | Overall Experience
Customer did not leave a comment.Rosendo D.
Lady at the counter was very friendly, and vey helpfulAl B. | First Impressions
It was such an easy and seamless experience from start to finish and the condition of the truck was excellent. Your front desk person was really helpful too. Thank you. Great experience.Kent S.
Location is a little out of the way. Need to have more signageKEITH M.
Customer did not leave a comment.Angela F.
Customer did not leave a comment.shahmir n. | Overall Experience
Very quick and easy. Most hassle free experience to rent storage and a truck I've had. Staff was very helpfulAshenden S. | First Impressions
Ernest and Laurie were great help..Thank you guyAtasha H. | First Impressions
Customer did not leave a comment.hunter p. | Overall Experience
Customer did not leave a comment.Matthew M.
Laurie made our stressful move easier! She was always very helpful and accommodating for us. I would highly recommend this facility. Very clean and safe.cathy m. | Overall Experience
The manager on duty was super friendly and professional. It was a great experience. I also worked with Dee the say before when I bought boxes. Amazing staff and clean facilityAlan J. | First Impressions
QUICK SERVICE FRIENDLY, HELPFUL STAFFMichael E.
Customer did not leave a comment.Jonathan S. | Overall Experience
Customer did not leave a comment.Rachel O. | First Impressions
Staff was super quick & friendly!PATRICK W.
Nothing every thing was perfect! Laurie is awesome!Judith W.
Was great no complaints at allChristopher L.
Customer did not leave a comment.Matthew D. | Overall Experience
Thank you!! So easy!Monica A.
My Family visited the location on 2221 East Monte Vista in Vacaville. The staff were very friendly, knowledgeable and professional.DEMETRIA G. | First Impressions
Customer did not leave a comment.Jerry W.
Customer did not leave a comment.Brayton S. | Overall Experience
Great customer service. I accidentally rented from another office but they changed my reservation to the one that I showed up to because they had the truck I wanted.Alvin E.
To many hidden fees did not honor what I was quoted foranthonio D.
Customer did not leave a comment.LENNEA GAYLENE T. | First Impressions
Customer did not leave a comment.Lennea T.
Laurie is great, she is a sweetheart. The lighting inside the facility is futuristic. I don’t normally use storage facilities but this one has spot lighting as you walk through and the units are climate controlled to protect your contents.Ken a. | Overall Experience
Didn't realize this was a new place in vacaville. We went to the old location also on E Monti Vista. Was told we are at the wrong address. Drove to new location and was takin care of very quickly and the trailer was connected to our truck and off we went. Delivered to a company on our one way trip that did UHaul on the side. No one was there and needed to call a # that was posted on the door. Called the # and no answer. The persons mail box was full. My wife called the UHaul # and we were told to go on our phone to do the drop off. The site was easy. We were able to take pictures of the trailer were we returned it to and off we went. Some bumps on our trip.but U Haul makes easy. Thank you UHaul!DANIEL G.
Laurie the Manager was amazing great customer service Thank you for such great serviceAIDA G.
Customer did not leave a comment.Gordon M.
By far one of the best experiences at any U-Haul locationLuis V. | First Impressions
Customer did not leave a comment.Peter B.
Customer did not leave a comment.Sylvia A. | Overall Experience
Customer did not leave a comment.Mitchell L.
Customer did not leave a comment.Rose M. | First Impressions
Customer did not leave a comment.Kelli C. | First Impressions
Customer did not leave a comment.Jason S. | Overall Experience
Have used Uhaul Storage Company 2 or 3 times now. Very happy with their service.JERRY S. | Overall Experience
Customer did not leave a comment.Jaime A.
Incredibly friendly and helpful staff, well maintained and clean facility.Kelsa W. | First Impressions
Customer did not leave a comment.LOLETHA P.
Customer did not leave a comment.Deanna P. | Overall Experience
The staff is amazing, they have great rates at the one in 2221 E Monte Vista Av. I love this place, I’ve rented here before and will do it again if needed! Thank you for the excellent servicejennifer b. | Overall Experience
Customer did not leave a comment.Sharon B. | First Impressions
Rented a truck that I needed, with the agreement that it had to be back in 6 hours, for another customer who reserved it later in the day. I paid the full price that would usually be charged for 24hrs, out of desperation at the moment. I agreed because I needed it. I returned it within 3 hours, when I was done with my first trip, hoping maybe they could accommodate me with a smaller truck for the remainder of the 24hr period, since I was paying full price, and they had plenty small trucks. A small truck was also originally offered to me for a full 24hr period. I didn't make any demands and was not rude to anyone. Was just hoping maybe they'd help me out as a customer, given the circumstances. Rather than having an open discussion with me about it, I was basically immediately lectured and told that I agreed to the short rental, that they weren't changing the contract, and that they didn't have to offer me anything outside of the contract CONVERSATION OVER. I told them I knew they didn't HAVE TO DO anything. I made a simple request and didn't understand why I was met with such resistance. The woman helping me was the ALL BUSINESS with a no customer service type personality, which is unnecessary. The business was empty and no one in line, as it was when I originally picked up the truck. It's a shame that no real customer service and friendliness is the norm these days. And I don't believe the customer is always right, but I do believe businesses should try, when they can. This is a newer storage business, clean inside and out, and nice facility.. Better customer service would've gotten repeat business from me, and referrals to friends for future business with them. I guess playing the hard role was worth to the person at the counter. Why help me with an available truck when you already have my money for a 3hr rental I guess, huh. Thanks Uhaul of Vaca ValleyJimmie W.
Staff, service, & equipment was perfect!JUBEL C.
Customer did not leave a comment.Jose C.
Our overall experience was outstanding. The staff are wonderful people and I would highly recommend this facility.Melody V. | Overall Experience
The facility is immaculate, and the staff were always friendly, outgoing, and helpful. Can't say enough good things about them! Warren, American CanyonWarren T. | Overall Experience
Lorrie and her staff are absolutely awesome. We had to put all of our things into 2 storage spaces at the last minute on our move from California to Texas. This was due to the fact that our first movers didn't show up and we had to be out of our house because it was closing. Lorrie made sure that I had 2 units on the 1st floor and as close together as possible. Then or 2nd movers were 6 days late to pick up our things to take to Texas. I'm the meantime I had to leave for Texas so I would be there for the closing of the Texas house. Lorrie and her staff went above and beyond every day too be ready for the movers to show up. She made sure that whenever the movers finally showed up they would have access to my items. I would highly recommend this storage location. It is clean and climate controlled and the staff goes above and beyond to help make your experience as good as possible.Martha L. | Overall Experience
The Vacaville facility couldn’t have been more helpful after the wildfires. We are very appreciative of their willingness to help during some of our most trying days. I would absolutely recommend this facility.Michael P. | Overall Experience
Customer did not leave a comment.Brandy D. | Overall Experience
The new facility in Vacaville is state of the art and very secure. Great staff and customer service. Highly recommend them.RONALD P. | First Impressions
Personal and equipment service was outstanding.Richard W.
Friendly staff !Dianne F.
Thanks for everything. I appreciate having live humans at the facility to help with the website.Peter L. | Overall Experience
The signup process was smooth, and Diana and the rest of the staff (I forgot their names, sorry!) were very helpful. It was nice and clean and I had no trouble at all getting set up and storing my things. Would definitely recommend it to others, and if I need to store things in the future, I will use this facility, if at all possible. 5 out of 5 stars!Julie C. | Overall Experience
Customer did not leave a comment.Jon G. | Overall Experience
Excellent and clean place!!!Brenda T. | First Impressions
Customer did not leave a comment.Shere Q. | First Impressions
Customer did not leave a comment.Melody V. | First Impressions
I would rate this as outstanding; if it were just about the facilities and the customer service.However,, the fact that U-Haul issued me a confirmation number and then did not honor the reservation, was an inconveniente to say the least. Thankfully, the staff in Chico (Lauren is great) was accommodating and patient—the computer discrepancy notwithstanding. This gaff ultimately forced me to rent a storage space 90 miles away in Vacaville—which will now cost me much more to pick up the items stored and bring them back to Chico. Even when I arrived in Vacaville there was no record of my reservation—even though the Chico staff had set ti up themselves in my presence. What is going on with this computer system???Joseph H. | First Impressions
The gentleman working there wasn’t able to get my card that lets me in or out to work and when we were done and ready to leave, the card still wasn’t working!HELEN C. | First Impressions
Customer did not leave a comment.Desiree S. | Overall Experience
Customer did not leave a comment.Shirelll G. | Overall Experience
Customer did not leave a comment.maria a. | First Impressions
Customer did not leave a comment.Laura K.
Process went as intended.steven G.
Customer did not leave a comment.Rosie A. | Overall Experience
Eccellent management and customer service. Best UHaul location in Vacaville!Anthony C.