Customer Reviews for U-Haul Moving & Storage of Vaca Valley

582 reviews

2221 E Monte Vista Av   Vacaville, CA 95688
(Aviator Drive)

(707) 474-4387

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(707) 474-4387

2221 E Monte Vista Av
Vacaville, CA 95688
(Aviator Drive)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

sarah h.  |  Online Move In 
Rating:
5.0

The facility is very clean and well lit. Excellent access hours. Staffs are very helpful and always available. Highly recommended.

Eric L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erica R.  |  First Impressions 
Rating:
5.0

I loved everyone there, they were helpful and caring. I can’t image going anywhere where else!!! You are the BEST!

Katherine G.  |  Overall Experience 
Rating:
5.0

Great location, secure, clean, and the representatives were always friendly and helpful.

Alvin E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

The manager was super friendly and accommodating every time we interacted.

Jessica F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica F. 
Rating:
3.0

Customer did not leave a comment.

Thuan N. 
Rating:
5.0

Much better run than the location on "hamburger hill." Staff seem to have a genuine interest in helping customers.

Walt R. 
Rating:
5.0

Professional, courteous and cooperative in every regard.

John A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heidi C.  |  First Impressions 
Rating:
5.0

Excellent Service!!

Zane S. 
Rating:
5.0

Great Overall Experience

Timothy V. 
Rating:
5.0

Laurie was very friendly and helpful.

Sharon H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tami P.  |  First Impressions 
Rating:
5.0

We had to go to 3 different U hauls to finally get the truck we reserved The customer service overall was absolutely outstanding

MICHAEL F. 
Rating:
5.0

Great place Great Crew. Great Manager. Great Experience. Ty

Christian L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Very clean and well kept facility. Staff was very helpful!

Timothy M.  |  Overall Experience 
Rating:
5.0

Associate was wonderful.

Victoria J. 
Rating:
3.0

Customer did not leave a comment.

Kimberley F. 
Rating:
5.0

Laurie and her staff are phenomenal! It’s too bad that I have to move - she was amazing! I would highly recommend this location to anyone in the area.

Vanessa M.  |  Overall Experience 
Rating:
5.0

The management team there is Awesome.. Very helpful and know everything it is to be known about the business

Veda C.  |  Overall Experience 
Rating:
5.0

Excellent experience from day one. Very professional helpful staff always.

Zach B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alice Kay P. 
Rating:
5.0

Customer did not leave a comment.

mary c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

I would recommend this storage place to all who need it .. Staff are all friendly and knowledgeable it was very clean and safe and once again very clean… Hours are great👍🏼 Keep up the good work…

Olivia F.  |  Overall Experience 
Rating:
3.0

I did not receive a receipt for delivering the trailer as the person promised I would

Anne S. 
Rating:
4.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

The manager and her entire team are outstanding. I've been in the customer service business for over 40 years and If I was still in business I would probably steal your manager from this location. Fantastic can't say enough.

William W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

harry T. 
Rating:
5.0

Easy drop off

Jonathan D. 
Rating:
4.0

Customer did not leave a comment.

Meghan M. 
Rating:
5.0

Thank you so much for being the BEST STORAGE UNIT In CALIFORNIA!! Laurie, Jason,Mark, Sherie, and the all the staff were awesome. Thank you Vacaville U-Haul

Ashlee V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Friendly and helpful staff. Thank you to you All...RK

Rosemary K.  |  Overall Experience 
Rating:
5.0

Laurie was very nice and helpful. The facilities were well-maintained. I had a good experience with this U-Haul.

VAISHALI P.  |  Overall Experience 
Rating:
5.0

Very nice staff...will continue business & referrals to friends.

Tye C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brenez A. 
Rating:
5.0

Very nice customer service. Clean equipment and easy drop off. Will use them again.

Anna C. 
Rating:
5.0

Customer did not leave a comment.

Peter Y. 
Rating:
5.0

Laurie is great!

Mari S.  |  Overall Experience 
Rating:
5.0

Truck was clean but smelled of stale cigarettes smoke poorly masked by scented air freshener.

Carolyn C. 
Rating:
5.0

Customer did not leave a comment.

Devon V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenn G. 
Rating:
5.0

Very helpful

John R.  |  Overall Experience 
Rating:
4.0

I did self-service drop-off of a trailer after hours, so no opportunity to interact with the personnel

Samuel Y. 
Rating:
5.0

Excellent customer service! We will use your service again!

Miranda L. 
Rating:
5.0

Manager was super helpful with great customer service.

Amy W.  |  Overall Experience 
Rating:
5.0

doing a great job.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

SHELBY R.  |  Overall Experience 
Rating:
5.0

You your facilities were clean and the staff was most helpful

Jesus A.  |  Overall Experience 
Rating:
5.0

That lady in their was the best ever.

Joseph B.  |  Overall Experience 
Rating:
5.0

Nothing. Lauren was fantastic!

Anne J. 
Rating:
5.0

Customer did not leave a comment.

Serah V.  |  Online Move In 
Rating:
5.0

Staff was very helpful and answered all my questions. They made the move in process very painless. I'm happy that I chose this location to store my things.

Jeremy K.  |  Online Move In 
Rating:
5.0

Great for us while we needed it!

Sanctuary C.  |  Overall Experience 
Rating:
5.0

The representative was polite, funny and professional.

Lawrence E. 
Rating:
5.0

The service rep was great. He was very helpful. He explained all of the paperwork and made sure I was happy with the vehicle I was renting.

Alejandro R. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
1.0

Customer did not leave a comment.

Verjai A. 
Rating:
5.0

Customer did not leave a comment.

patricia H. 
Rating:
5.0

Customer did not leave a comment.

Toni C. 
Rating:
3.0

I need a receipt for my rental today you guys said you were going to send me a receipt via email but all I got is this review. So whats up with that

Mike Y. 
Rating:
4.0

Customer did not leave a comment.

Bruce M. 
Rating:
3.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

they are awesome!!!

John S. 
Rating:
5.0

Thank you! Thank you! Thank you!

Joe B. 
Rating:
5.0

The vehicle was dirty with caked on mud all over the truck. Inside the cab was dirty as well

Laura Z. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
3.0

there was a sign that stated first month free, but nothing was mentioned

Corey M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosemary K.  |  First Impressions 
Rating:
5.0

Keep up the Great Customer Service!!!

DEMETRIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVE E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David P.  |  Online Move In 
Rating:
5.0

Ernest & Jason were super duper helpful , I am a mother of 2 & they were always prompt & courtesy of both my kids aka the teenager & toddler!

TINA J.  |  Overall Experience 
Rating:
5.0

Coffee and Pastries? Thank for a good experience

MARVIN F. 
Rating:
4.0

Customer did not leave a comment.

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAZARUS W. 
Rating:
5.0

Lori Hanson is always helpful. I use this location often because it's close to my house. They know there stuff and get you in and out quickly. I would highly recommend this location.

HECTOR C. 
Rating:
5.0

Customer did not leave a comment.

June B. 
Rating:
5.0

They were so helpful & understanding of my needs & situation as to time frame. They are A+for me

June B.  |  Online Move In 
Rating:
5.0

The staff was outstanding!! Very professional, efficient and knowledgeable!!! Get was a wonderful experience. The lady that assisted me was awesome!

Avery B. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

CALEB R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selina M. 
Rating:
4.0

Clean facility. Rented the truck at another facility at 7:00 a.m. but was not able to get keys to the storage unit until 9:00 a.m. Had to wait to leave town to pick up the furniture. That was disappointing. Key to gate did not work either. Make sure you ask for 2 keys for this situation also.

Diane K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
3.0

No one called me to talk about extended hours to 24 hours access and the man at the front desk always had a attitude every time we went and I didn't feel comfortable. Like he was mad at the world and that's not cool for a customer side. You need happy people that make you feel welcome. I didn't get that at all.

Juan A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EZEKIEL G. 
Rating:
5.0

Customer did not leave a comment.

Lee W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lee W. 
Rating:
5.0

The general manager was outstanding!

HECTOR Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUBREY E. 
Rating:
1.0

Unfortunately the 5x8 trailer was defective - the driver's side suspension had 3 of the 5 leaf springs broken. I didn't notice this until we had loaded the trailer. A simple visual inspection would have seen this. The suspension would likely have failed while driving and could have caused a catastrophic accident. Once reported, the Woodland, CA office was very helpful, and the trailer was exchanged, but this cost us a full day and a lot of concern. The staff at the Monte Vista facility was polite and helpful, and the facilities are modern and efficient - but the broken leaf springs should not have been missed.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

7pm is too early to close for working people otherwise the place is beautiful clean and the staff is fantastic appreciate it.

FRED P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mara S.  |  Overall Experience 
Rating:
5.0

The staff where always kind and due to this specific location being so convenient i now have higher standards for storage units. They have an elevator and dollies to use no extra costs definitely would use again.

salvador s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katheryn S.  |  Overall Experience 
Rating:
5.0

My experience was great the staff is very professional

Toni C. 
Rating:
5.0

Customer did not leave a comment.

Jermekio B. 
Rating:
5.0

Customer did not leave a comment.

AUBREY E. 
Rating:
5.0

This u haul storage was pricey, but it was one of the least expensive storage places out there when i was looking. I only rented for a few months and don't have luxurious items so in the future I would skip the insurance. The whole place is climate controlled which makes the price worth it. I would rent from here again if needed. Employees were friendly and helpful.

Sandra S.  |  Overall Experience 
Rating:
5.0

I was very impressed with my storage unit. Staff was awesome. I would highly recommend this place to friends and family. It was nice and clean

Erica F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA G. 
Rating:
4.0

I love the entire experience with the exception of the astronomical $40 late fee.,, The staff was absolutely fantastic they were very helpful But I highly appreciate that. The guys working in the office deserve a pay raise. You could probably take that out of the fees that you charge everybody for being A-day or 2 late

Gene H.  |  Overall Experience 
Rating:
5.0

Great friendly staff

Troy H.  |  First Impressions 
Rating:
5.0

Best service ever!!

diana J. 
Rating:
5.0

Very clean building manager was very helpful during a stressful time

Kathleen S.  |  First Impressions 
Rating:
5.0

Fix the UHAUL app. I had a hard time trying to check in with the app. It would take pictures and kept freezing. Good thing the people working there are SUPER helpful and SUPER friendly. If anything, I would go back because of their awesome customer service.

FELICIA L. 
Rating:
4.0

Everything was great except for one thing: they forgot to put the appliance dolly they charged us for in the truck.

Julie P. 
Rating:
4.0

Customer did not leave a comment.

MITCHELL D. 
Rating:
5.0

Great facility, I actually recommended some family to it for their storage.

Derek N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

Ramon B.  |  Overall Experience 
Rating:
5.0

Wonderful facility and staff. Helpful and accommodating and a pleasure to store there.

Judith W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick K.  |  Overall Experience 
Rating:
5.0

Some of the friendliest and most helpful folks I've had the pleasure of renting from.

tyler H. 
Rating:
1.0

Very bad exsperiance at this U-Haul took 2 and half hours to pick up vehicular because the inter net is very bad there spoke with representatives ho tried to help and. It was very Frustrating

Velma S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L.  |  First Impressions 
Rating:
5.0

Nice folks, caring and helpful. Only reason I left was for an extra large unit I finally got after being on a waiting list.

David B.  |  Overall Experience 
Rating:
5.0

None

Juan M. 
Rating:
5.0

Laurie you are the greatest ever. Thank you so much for your dedication and wonderful attitude. You made this long distance move one of the greatest experience on this journey of mine. I am so glad that I had the opportunity to meet such a great person before I left California. I was starting to believe that great customer service did not exist anymore. Thanks Laurie for giving me hope again. Have a Merry Christmas and a Happy New Year.

Lola T.  |  Overall Experience 
Rating:
5.0

Wow - in and out, fast courteous, easy!

Eric N. 
Rating:
5.0

The facility is very clean and well maintained. There are security gates, and key cards to control entry; as a single woman I never felt worried about accessing my belongs.

KATRYN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC J. 
Rating:
5.0

Customer did not leave a comment.

Barbara M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kahlon G. 
Rating:
5.0

Great customer service.

Randall P. 
Rating:
4.0

The staff was wonderful and caring .They were very awesome it wasnt just about work they also were very understanding, they worked with u and would check up on me with my health issue they know I had they we caring. Place was always clean and bathrooms. I will miss them especially Lori ,Jason And the little Mexican lady Thank u I will always be grateful to u guys and I apologize for abusing my privileges Thank u for all u guys have done.

emily j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeanne p.  |  Overall Experience 
Rating:
5.0

One of the best storage facilities and staff I’ve been associated with. The staff were very knowledgeable about the array of U-Haul services were very helpful in assisting with my move. From the truck rental to securing helping hands to minimize the truck rental hours and addressing the physical requirements they stayed involved. Wonderful folks to work with!

RONALD P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracye B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW L. 
Rating:
5.0

Great staff who answered every question and offered solutions to my move. Went the extra mile to make a challenge doable. Would and will highly recommend this U-Haul location for the excellent facility and staff.

RONALD P. 
Rating:
5.0

Very friendly and helpful

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Basit A.  |  Overall Experience 
Rating:
5.0

Very clean, friendlyand helpful staff

Arlene R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ailene C.  |  First Impressions 
Rating:
5.0

The best customer service ever!!!! Chris L

CHRISTOPHER L. 
Rating:
5.0

Another customer was throwing garbage in our unit. Staff resolved the issue quickly!

Philip M.  |  Overall Experience 
Rating:
5.0

Great place . The only improvement I would recommend is a safer way for you employees to hook up a trailer (maybe a floor jack) lifting the tongue by hand can lead to back pain.

Mark S. 
Rating:
5.0

The woman who helped us was extremely professional and helpful. She made it a very good experience. Thank you.

BERNARD B. 
Rating:
5.0

Customer did not leave a comment.

DON S. 
Rating:
5.0

Customer did not leave a comment.

Richard B.  |  First Impressions 
Rating:
5.0

The “free” months for my truck and unit rental was a bit confusing

Jessica F.  |  First Impressions 
Rating:
2.0

I attempted to close my storage unit and I no longer had access to the storage unit online. I attempted to call the local number when I was forwarded to the call center. They told me there was nothing they could do from where they were and tried to forward me to the local number again which immediately forwarded back to the call center. I was then told that they were going to send a message, and that I would be receiving a call from the local center. I never received a call. This is not the first time that either my wife or myself attempted to call the facility and was forwarded to the call center. It seems they are never available to take your call and when you are at the facility, you have to hunt down the clerk because they are not in the office. That being said, the facility is well maintained and accessing the unit was simple.

JAYSON K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward L.  |  Overall Experience 
Rating:
5.0

Ernest was very helpful

Robberta S.  |  First Impressions 
Rating:
5.0

Nothing that I can think of.

Ted S. 
Rating:
5.0

Customer did not leave a comment.

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

Mustafa A.  |  Overall Experience 
Rating:
4.0

The front right car hauler rim was damaged and although I made it across country it should have been replaced before I picked up the hauler. I tried calling road side assistance and the location I picked it up from in Vacaville before I left on my trip but after being on hold with both locations for over 45 minutes I gave up and drove it. I checked the tires and rims every time I stopped to be sure nothing changed!

Todd W. 
Rating:
5.0

Just continue doing what they do. Very good customer service,

James E. 
Rating:
5.0

We’ll lit location, easy access to facility, Ernie is a great employee, very helpful

Al B.  |  Overall Experience 
Rating:
5.0

Best self storage I’ve used ever.

Nicholas C.  |  Overall Experience 
Rating:
1.0

It would not allow me to complete the online check-in since my Texas drivers license is expired. My check-in time took a total of an hour to complete since I had to attempt to do it online and wait then had to go inside and do it . In Texas you get a two year buffer period before you have to replace your license. Furthermore I am military so I get another exemption. The online checkin wanted me to submit my LES or “military exemption” for proof. No one carries an LES around and there isn't some “military exemption” form. An LES has a lot of sensitive information so that is not appropriate to ask a military member to submit that.

Daniel W. 
Rating:
2.0

Rented a 5X9 trailer. Had to wait while they cleaned out the trailer. It had trash and what looked like salt on the bottom of the bed. Also person helping me had problems with computer and had to wait while he figured out what he was doing.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

LENNEA GAYLENE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LENNEA GAYLENE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connor H.  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Maurice A. 
Rating:
5.0

Customer did not leave a comment.

Kelli C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelle J. 
Rating:
5.0

You need to clean the outside of the truck as well.

oscar T. 
Rating:
5.0

The staff was absolutely fantastic. Courteous informative and pleasant. That location is the best and worthy of my business.

FRED P.  |  First Impressions 
Rating:
4.0

The pick up truck I reserved was not returned in a timely fashion, so. The team offered me a cargo van which fit my needs. Otherwise, very happy with service.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

gary W. 
Rating:
5.0

Very satisfied with your Service today.. Will use you and this location for future needs As well as recommended you to friends..

Kenneth C. 
Rating:
5.0

Laurie is very friendly and cooperative

Mustafa A.  |  First Impressions 
Rating:
5.0

It seems like a open staircase is essential. Maybe there is one but I was not aware of it?

Matthias H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILBUR B. 
Rating:
5.0

Customer did not leave a comment.

Andrea S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charity C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosendo D. 
Rating:
5.0

Lady at the counter was very friendly, and vey helpful

Al B.  |  First Impressions 
Rating:
5.0

It was such an easy and seamless experience from start to finish and the condition of the truck was excellent. Your front desk person was really helpful too. Thank you. Great experience.

Kent S. 
Rating:
3.0

Location is a little out of the way. Need to have more signage

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

Angela F. 
Rating:
5.0

Customer did not leave a comment.

shahmir n.  |  Overall Experience 
Rating:
5.0

Very quick and easy. Most hassle free experience to rent storage and a truck I've had. Staff was very helpful

Ashenden S.  |  First Impressions 
Rating:
5.0

Ernest and Laurie were great help..Thank you guy

Atasha H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hunter p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Laurie made our stressful move easier! She was always very helpful and accommodating for us. I would highly recommend this facility. Very clean and safe.

cathy m.  |  Overall Experience 
Rating:
5.0

The manager on duty was super friendly and professional. It was a great experience. I also worked with Dee the say before when I bought boxes. Amazing staff and clean facility

Alan J.  |  First Impressions 
Rating:
5.0

QUICK SERVICE FRIENDLY, HELPFUL STAFF

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachel O.  |  First Impressions 
Rating:
5.0

Staff was super quick & friendly!

PATRICK W. 
Rating:
5.0

Nothing every thing was perfect! Laurie is awesome!

Judith W. 
Rating:
3.0

Customer did not leave a comment.

Matthew D.  |  Overall Experience 
Rating: