Customer did not leave a comment.BRIAN K.
Customer Reviews for U-Haul Moving & Storage of Verde Valley
Cottonwood, AZ 86326
(E Of Main St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ultra fast and friendly!John A.
Customer did not leave a comment.Michael M. | First Impressions
Great ,friendly staff !Rick R. | Overall Experience
I was there with my stuff in storage for 7 years. I think I visited the site only a couple times during those years. Everything was there that I’d put in when I took it out. The rent went up 3 times (I believe) during those years. I didn’t feel that was warranted but then everything went up a lot except my SS. I do have a major objection, I had paid another month about 6 days or so before I moved out. Anywhere else would have pro rated that for me, especially after that many years. Y’all just took the whole month. I’m not a happy camper about that at all. Just due to that I would not recommend y’all. Sandra McDaniel 2577 W Greenway Rd Phoenix,Az 85023Sandra M. | Overall Experience
Customer did not leave a comment.Michael U. | First Impressions
Customer did not leave a comment.Greg B. | Online Move In
great serviceTommy S.
Customer did not leave a comment.Michael A. | First Impressions
The staff were very helpful and friendly. Thank you!Sean S.
Great ServiceTommy S.
Customer did not leave a comment.RAUL T.
Customer did not leave a comment.Ron R.
Truck had evidently been rented to someone who'd attended the Drive by Braille School of Driving. The only part of the vehicle which didn't have damage was the tail - which is odd, as graduates of that school also have a tenancy to back into cement poles and buildings. However, mechanically, it was find and ran (as did the A/C) well and got the job done.HARRY C.
Very nice and helpful staffTerrie L. | Overall Experience
Both Casie and Sarah at U-Haul Moving & Storage of Verde Valley went above aand beyond to help me and to make my truck rental as painless and easy as could be. They really moved the needle and are to be commended. Their actions were the best example of exemplary service that this customer has had freom any business in a good long while.Jeffry S.
The lady that help me was super helpful and happy to answer any questions I had. She also had a smile on her face and was very happy to help with anything. I will go see her again!!! She had awesome customer service!!!lachelle E.
The sales person going over the vehicle with the customer before the person takes it.Wildalyn S.
Customer did not leave a comment.Tommy S.
Customer did not leave a comment.William L.
Cleanest U-Haul truck I've seen. Nice & helpful front desk gal, I believe her name was Claudia. Thank youKaren C.
The staff was excellentClementine C. | Overall Experience
The staff was friendly. They made sure if something wasn't exactly right they would do their best to make it that way.Pamela F. | First Impressions
Customer did not leave a comment.KEVIN L.
Sarah was amazing- so helpful. Thank you!Lori F. | First Impressions
Improve your whole computer system and website, it sucks big time! It took the Uhaul attendant over an hour to check me in because of computer problems on her end. At one point we switched to using my phone & Uhaul's website to see if it would work better, but no. When I came back to return truck, it also took over an hour and tons of frustration to return, simply because of a poorly functioning website. Please for the sake of your customers, improve your whole computer system.Tanya O.
Nothing that I can think of.Pamela F.
Customer did not leave a comment.Annette K. | Overall Experience
Make sure the windows are clean, and the interior is aired out before pickup date.TK H.
Customer did not leave a comment.Cheryl T. | Overall Experience
Great service! Great attitude!Mark T.
Customer did not leave a comment.Heather W.
Make the pick up and drop off truck app easier to use. I could get the process started but could not finish the process.Leanne V.
I ordered my truck online and was completely unaware of an â€œin townâ€ only policy So fortunately I had to go in because my app wasn't allowing me to do the online pickup. The lady there was very helpful and extended my truck for 24 hours after explaining that I would have to drive the uhaul back up and spend extra money on gas and pay .80/mile for another 115 miles I was not expecting. When I returned the truck I was told the internet was down and I would receive an email notice confirming the mileage and gas. That was at 10:30am, I receive a text at 11:00 stating I was late returning the truck and may be charged a late fee. I then called and got stuck on hold for almost 20 minutes and there was no resolution. I was told I would get a call back and that never happened. I still haven't received my invoice for what I was charged. I am extremely frustrated that I had to pay extra for having to return the truck and then getting told I may have a late fee attached to my bill and yet there has been nothing sent to me what I'll actually be charged. I will not rent from uhaul again and will not refer anyone to your company while I'm still in limbo and not knowing what exactly I will be charged.Leslie C.
Claudia & Sarah were amazing. We had some issues with a trailer rented from another location & they did everything they could to get us back on the road. They really went above & beyond to help us out. Thank you ladies so very much!Jessica C.
Customer did not leave a comment.Alton P.
Very professional, and courtesyDonald D. | Overall Experience
The lady I worked with was great. She was fast and knew her stuff. I have rented from this site several times and they are easy to work with. No complaints at all.Dorothy B.
Customer did not leave a comment.LUCINDA N.
Customer did not leave a comment.Amanda P.
All staff were super friendly & helpfulSheri P.
Nice staffMarc H.
Customer did not leave a comment.Joseph O.
this criticism has nothing to do w/ the location but to do instead w/ the app. The check in process is too cumbersome on the app & deserves to streamlined. At minimum, customers ought to be adivsed that the app requires 10-15min to check the equipment in & as such that time outhgt to be considered when returning the vehicle on a tight timeline. Specifically, we were told by the location that the app likely won't allow more than 8-10 min late check-in, and out vans were due at 8am. We arrived just 2-3min after 8am, but the check in process for the 2 vans we rented was such that it took 20-30min to check them both in via the app & I was nervous the whole time that we'd be charged for an extra day, as was advised by the location staff. Complicating the issue is that there's no practical way to distinguish one vehicle from another when you have more than one piece fo equipment to return, so you have to try one vehicle & hope it's right -- this further delayed our check in, as the app told us we were entering milage that was less than when we checked out the van, and that was the only way to identify which vehicle was which during check in. I'm sure it's referenced in the contract, but I didn't think to look at time of check in, as I was just rushing to figure it out & complete the check in process, nor is that as practical as providing some type of identifying info on the app to connect the reservation to the specific vehicle/equipment at time of check in, such as license plate #, mileage at time of check -out, etc. Otherwise the location/ staff there were AWESOME,. super communicative & informative, and the vans did what we needed.JAY C.
Customer did not leave a comment.Zoel T.
Customer did not leave a comment.Tracy E.
The younger dark haired girl was rude.Ronnie G.
Customer did not leave a comment.mary anne S.
The staff was excellent! I was amazed with their attitude and professionalismGeorge L.
keep up the great work could not have been better!margaret L.
Customer did not leave a comment.Justin O.
Excellent and friendly service here!David P.
You are awesome!Theresa K.
Customer did not leave a comment.William M.
Customer did not leave a comment.Timothy R.
Claudia us very nice. Very good ar her job.Shawnna F.
Customer did not leave a comment.Fernando V.
Outstanding customer service.Richard C.
Well, not much. They were always friendly and anxious to be of service.Jeffrey T.
Keep up the good work. Very friendly service. Thank you!Scott J.
Customer did not leave a comment.Jordan B. | Overall Experience
It was all good exceptionally good servicetheresa M.
Customer did not leave a comment.Douglas H.
Customer did not leave a comment.MIKE S.
It's convenient and easy for us to useDonald D. | First Impressions
The ladies were very friendly and conducted business in a proper manner.Debra P.
The folks working here were exceptionally helpful and friendly.They made it easy to do business there.Geneva S. | Overall Experience
Don't park the vehicles so close together. I could not get in the van because it was so close to another van. I couldn't squeeze through the tight space or climb up in the van. One of the U-Haul employees had to move it for me. Not critical, just a pain in the butt. On a good note, the lady who served me was very professional and nice.Dorothy B.
Very very accommodating. Pleasant and helpful. Their rates are well priced.louanna k. | Overall Experience
Helpful staff and ownership. Clean storage and facility.Richard J. | First Impressions
It was overall a great experience and I would recommend this U-Haul to all of my friendsGeorge b. | Overall Experience
I'm thankful I was able to secure the unit as it was the last available one. That said, I was less than thrilled having to pay monthly insurance. Finally, the checkout office personnel was extremely helpful and professional!REVA B. | Overall Experience
Staff are up beat and friendly. Gave all info needed so I didnt have to ask any questions. Very helpful!Joleen T.
Thru need to make sure charges are as accurate as they can when you pick up equipmentMatt P.
Customer did not leave a comment.Joseph M. | First Impressions
Customer did not leave a comment.Letrica R.
People were super friendly and helpful. Unit was clean. Easy to get to. I have never rented before and they showed me all I needed to know.Geneva S. | First Impressions
Customer did not leave a comment.Timothy Lucas N.
Greta, fast, friendly service. Professional staff. Wish I would have had my storage unit here for the 18 months I needed it. Great people!Maria C.
Customer did not leave a comment.Leah W. | Overall Experience
Staff was professional, knowledgeable and very kind...NELSON C.
We have used this location many times.DEAN B.
Hey, it's a U Haul. It always gets the job done!CHRISTOPHER N.
Customer did not leave a comment.MICHAEL S.
Never caught the name of the gal who helped me on Tuesday night but she was very nice, professional, and helpful. Had a bit of a problem with returning the truck after hours but thankfully Victoria was able to help me out with that.TIMOTHY R.
Customer did not leave a comment.SALVADOR B.
Customer did not leave a comment.KEAH K.
Customer did not leave a comment.RONALD C.
A very pleasant experience overall, thank you L&Tlarry S.
Customer did not leave a comment.DANE F.
Customer did not leave a comment.GAIL M.
Customer did not leave a comment.Nathan A. | Overall Experience
Customer did not leave a comment.JOANNE C.
Customer did not leave a comment.BEVERLY D. | First Impressions
Customer did not leave a comment.JOSE R.
Customer did not leave a comment.THOMAS S.
I pleasantly surprised that this Cottonwood location even existed! Glad it does. Attention and service by staff was quick, easy, and professional! Recommend!JOSEPH P.
Everyone is very nice and understanding!SAMANTHA A.
Rude employees. Tried to let them know the van pulled hard to the left. Especially if loaded with furniture. They told me it did not. I asked for the manager to let her know. She came and rudely told me it is not pulling. She said she drove it a week ago and it was fine. The van is fine. Wow. Dangerous! Not to listen. Even worse.SOGI S.
So far everything's been great we'll see how fast it takes to get my money put back on my cardDAVID J.
I have a Major issue I need resolved - one week ago I rented a van and I put about 85 miles on then paid $12.00 for gas. Yesterday I rented van put about 71 miles but had to pay $23.00 for gas, it used 7 gallons! There is a major problem with that van you rented me. Please resolve this issue!JOSEPH O.
mileage charge was positively usory-I rented this van two weeks prior and was charged 20 cents a mile, this time they charge dme 69 cents a mile-never again bye bye U haulWALTER M.
Customer did not leave a comment.EDWARD L.
Customer did not leave a comment.JEFFREY M.
Customer did not leave a comment.Frank N. | Overall Experience
Customer did not leave a comment.ANTONIETTA M.
These people were so very accommodating and helpful in a stressful move. We really appreciated the above average service and how they went far beyond what was expected. Cannot say enough about the customer service. Thank you!Renee O. | First Impressions
Stacey & Victoria are awesome! Helpful, professional and expeditious! They're the BEST!!😇Robecca A. | First Impressions
Getting the second key at the office and returning it is annoyingsatch g. | Overall Experience
rental agent, van and entire experience was excellentWALTER M.
You have inadequate drainage in your storage area--when my unit flooded, I lost thousands of $$$ of my belongings and you called it an "act of god"???????!!!!! You did nothing!!! This is BAD, very BAD....TERRENCE M.
Customer did not leave a comment.Carol w. | Overall Experience
Customer did not leave a comment.TROY S.
I had never rented a Uhaul van before. The equipment was awesome, very clean and seemed quite new.PHILLIP JOHNSTON H.
Customer did not leave a comment.RANDY S. | Overall Experience
They really helped me out when I was in a bind and provided quick but still excellent customer service. I truly appreciate Uhaul helping me out and I will be recommending them to others based on this experience.ROBYN L.
Excellent customer service.RANDY S. | First Impressions
Great customer service!Anna C.
Staff was great! It's clear they work very hard and are helpful, professional and courteous. Well done to a great team!CYNTHIA C.
Customer did not leave a comment.WILBUR B.
The truck was towed from my house to this location, which is less than a block away from where I live. I wish I could have picked up and dropped off from here in the first place.Stephanie M.
The last question would I recommend is a yes and a no. It was quite expensive but the employees were phenomenal!savannah m. | Overall Experience
Only a couple negative comments. 1. A need for too many contacts. 2. Gravel drives. 3. Having to stop by office to get a key to your lock is strange. HaHazel J. | First Impressions
Customer did not leave a comment.CHRISTOPHER K. | First Impressions
Vicki was awesome. Give that girl a raise. I have gotten a vehicle from her each week for the past 3 weeks. She has made sure they were there and ready for me each and every time. And her customer service skills are top notch.MICHEAL E.
Customer did not leave a comment.Carrie N. | Overall Experience
The afternoon before our pickup, a call came in asking us to confirm. We did get home later in the afternoon and were able to comply. I asked what the outcome may have been if we had not returned to our old residence that night, and was told that we might have forefeitted if another customer came along in need of that truck. I want you to know that this would have resulted in considersble hardship and expense to us, and we would have been very upset if this had hsppened.William C.
I would use this facility again if I needed too.DAVID S. | Overall Experience
Customer did not leave a comment.SHELLEY C.
Customer did not leave a comment.Eric W. | First Impressions
Customer did not leave a comment.RICKY S.
The on-site rental Agent was amazing! Really appreciated her positive attitude.Kyle K.
Good positive people... I have always get free boxes at this location.. God bless!!MARTIN M. | First Impressions
They were very understanding when the move took much longer than anticipated. It would be nice if they updated the equipment, but everything worked well enough and got the job done!PILISA R.
Melanie was friendly, efficient and provided me with a very well cleaned and maintained truck. She checked me back in after my use and had me on my way in just minutes. I would absolutely recommend this location to anyone looking to rent in this area!Amalia G.
it took an hour to check out the van because of U-Haul computer problems, then another delay returning because the employee did not come out until I walked in the office, even though the sign said stay in the vehicle. Next new paper had to be loaded to print the receipt. Not very professional, including the manager who had to come in to handle the morning computer problem.ROBERT O.
Customer service staff was very polite and helpful in person and over the phone. The person who assisted me on the phone was Victoria at this facility in Cottonwood, AZ.ROBIN L H. | First Impressions
Customer did not leave a comment.FIONA P. | Overall Experience
Customer did not leave a comment.Donna H. | Overall Experience
Customer did not leave a comment.ROYAL F.
Customer did not leave a comment.BENJAMIN K.
They are so nice at both Uhaul places in Cottonwood. This one had limited hours where the other one had access 24/7 but both are very clean and the people are very nice.donna g. | Overall Experience
Victoria is an accomplished, professional young woman. She is highly responsible, mature, and ready to help in any way. She has been a pleasure to have as my storage manager.Alice D. | Overall Experience
Customer did not leave a comment.Jeffrey T. | First Impressions
We didn't care for the additional lock you put on our unit. That should only happen if someone is in arrears with their payment.Eric L. | Overall Experience
We used storage to hold my deceased moms things until I was ready to look, purge and donate items. Staff always friendly, helpful and patient during these difficult times. Thank you!Cheryl H. | Overall Experience
Customer did not leave a comment.Corrisa J. | Overall Experience
Customer did not leave a comment.Donna H. | First Impressions
Victoria was very helpful;kevin w. | First Impressions
Very happy with my storage experience.Denise s. | Overall Experience
Customer did not leave a comment.Alfred F. | First Impressions
Staff is friendly, knowledgeable, and on top of their game!Jared C. | First Impressions
I’m very grateful for that service and I have an easy access to my storage on the end of a row. Well it was several years since I was there and I do not remember if there was a light to have it be well lit. I was always there during the day and it was always well lit because of that !!!JEANNIE F. | Overall Experience
This uhaul is amazing.... the staff are phenomenal, friendly and very helpful and I would recommend them 100%. Feel very blessed and lucky to have them here. Thank you.FIONA P. | First Impressions
Although we were not long term unit renters, our experience was very very good. We like the security measures and the units were clean and dry. The staff was very friendly and helpful. Location was great and access was easy. Would definitely recommend this facility to anyone.Thomas H. | Overall Experience
Customer did not leave a comment.Arthur D. | First Impressions
Customer did not leave a comment.Frank N. | First Impressions
Customer did not leave a comment.Lawrence E. | Overall Experience
Customer did not leave a comment.GINA G. | First Impressions
The staff was able to find me a storage shed when almost every other storage facility in town was completely filled. I would recommend this facility to anyone with storage needs.Tobias H. | First Impressions
The staff at this location were amazing! Highly recommended.Janine W. | Overall Experience
Great staff and convenient location.Deborah E. | Overall Experience
The manager Victoria was always wonder in every way. The property, and myb2 storage units were in perfect condition. I would 1,000% recommend this location!!!Joy M. | Overall Experience
Customer did not leave a comment.Anna M. | Overall Experience
Customer did not leave a comment.Francis b. | Overall Experience
Customer did not leave a comment.MICHELLE S. | Overall Experience
Customer did not leave a comment.louanna k. | First Impressions
AwesomeOscar O. | Overall Experience
Very helpful and friendly staff.SUSAN S. | Overall Experience
Lovely group. Friendly, helpful and clean.SUSAN S. | First Impressions
Customer did not leave a comment.SANDRA H. | Overall Experience
Customer did not leave a comment.Christina C. | Overall Experience
They were so amazing and helpful and understanding. I could not have been happier with all of the help that they were able to provide.Machelle S. | Overall Experience
Customer did not leave a comment.ENRIQUE C. | Online Move In
Thank you for everything. You guys are the bestJody A. | Overall Experience
Employee on duty kept hanging out with a customer in the customer’s storage unitCorrisa J. | First Impressions
My wife and I just needed the storage unit for a month and it worked just right. The personnel at Cottonwood Uhaul were always friendly and very helpful. We had a good experience with this storage facility.Brian T. | Overall Experience
All 3 of the staff I dealt with were terrific! Marian Kolbmarian k. | First Impressions
Customer did not leave a comment.Maki B. | Overall Experience
Great customer service!Forest B. | Overall Experience
Victoria is a wonderful person as well as all the other staff members. Great environment - super helpful.Nancy B. | Overall Experience
I would give the staff five stars, except no one there knew how to detach the tow dolly from the truck. Otherwise, great service!Sharon S. | First Impressions
Staff was very helpful and friendly!Pam W. | Overall Experience
Sandi and Tyler helped me check in right away and were able to upgrade my unit size. Tyler even helped me move my 2 heavier furniture pieces that I couldn't get myself. Thank you so much!Nadine M. | First Impressions
Thank you!!!Jodi E. | Overall Experience
We have had many storage lockers and they all would pro rate you if you checked out early very disappointed in your service in that regard.Becky & Gordon M. | Overall Experience
Price for storage shed was raised one month after I began renting, didn't really seem worth the cost of $100.00 per month. No partial refund for moving my things out before the end of the month.Tobias Hutchens B. | Overall Experience
They do a great job there . I will use them again if I ever need a storage .Todd L. | Overall Experience
Nice place to do business with.Todd L. | First Impressions
The manager Sandy was awesome and had the best customer service. And the other employees were awesome to.Nathan & Jena A. | Overall Experience
Friendly staff, nice clean and secure facility. Would recommend to others!Tobias Hutchens B. | First Impressions
Very Friendly. Was clean.CAROLE R. | Overall Experience
Springfield Missouri to cottonwood Arizona. From beginning to end you all made a stressful time simple and easy.Patricia Garland L. | Overall Experience
Very accommodating and courteous.Janette & Daryl C. | Overall Experience
,,,,,Gayle J. | Overall Experience
They had everything that I needed for my move . plastic ,locks,they have it allGeorge L. | Overall Experience
Nicole & Sandi were both absolutely lovely to work with. Keep it up!!!Karen Broman J. | Overall Experience
Very Friendly staff.Howard & Naomi R. | Reservation
My unit was filthy!! So much dust blew into my unit it was amazing. Everything was covered in dust. I complained to the person at the desk and they couldn't care less. I also saved $25/m by leaving.Jeffrey K. | Overall Experience
Sandi was wonderful to work with. Very friendly & efficient service at move-in. Unit was clean & secure.Karen B. | Reservation
Excellences all the way through, from facilities to staff!Nelson C. | Overall Experience