Customer Reviews for U-Haul Moving & Storage of Veterans Parkway

Rating:

3.0

Was difficult to find an employee.

Rating:

5.0

Very helpful and courteous; equipment needed was readily available.

Rating:

5.0

Прекрасный персонал, компетентные сотрудники очень отзывчивые и готовы помочь. Очень доволен этим местом.

Rating:

5.0

Nothing

Rating:

5.0

David P was very helpful, noting promotions uhaul has & how to use facilities.

Rating:

1.0

Customer service was terrible. The uhaul had no air conditioner and it was 90 degrees. We filled the uhaul with more gas than what was in there when we got it. They want to charge us for gas. I get the milage, we went over the 50 miles. The gentlemen i was trying to talk to about it was rude. Wouldn't let me talk. Then yelled at me. I told him, dont yell at me. I will yell back and you won't like it and he hung up. Im going to track my milage to see if I even went over on the milage. But, poor customer service. And the air conditioner needs to be fixed. You want it back the way we rented it. You could at least make it a good experience.

Rating:

3.0

The only issue I have, is that I returned the truck before opening time of the location, but I got to the office right at opening time to hand over the key. I returned the truck 2 days ahead of schedule with less than allotted miles, but was charged a $20 after hours fee? That's just wrong!

Rating:

4.0

Picked up the truck and while I was getting myself oriented to the truck, I found the oil level at only 13%. I trusted that the location had checked the oil and they felt it would be OK. Checked the oil level when I dropped off the truck in Atlanta (~1000 miles) expecting the oil level might have dropped slightly. The level was at 0%. That was alittle too close for comfort. Check the oil level before you do a long haul and ask for a new truck if you are worried. Otherwise the truck was clean with lots of storage.

Rating:

5.0

Everyone was so nice and helpful! It was the easiest move I have ever helped with!

Rating:

2.0

Not talk bad about your customers.

Rating:

5.0

Toy Hauler trailer was very easy to tow.

Rating:

5.0

Staff was incredibly helpful and knowledgeable!

Rating:

5.0

Need to have bricks on hand for big trucks to help Hook up 6 by 10 trailer

Rating:

1.0

I specifically said I needed to pick up from this location and drop off (it’s literally across the street from where I live). Instead I was routed across town 30 mins one way which cost me additional time and money. The employees at this location absolutely sucked. Poor customer service. I don’t think they could care less. The gentleman when I stopped in for the truck and they informed me it’s across town (around 10 am Sunday August 16) had zero interest in doing anything to resolve it. I’ll find another solution moving forward.

Rating:

1.0

This was by far the worst experience I’ve had with U-Haul. The staff in Sioux Falls delayed picking up our boxes by almost a week, while the boxes were left sitting outside in the sun during a heat wave. Every time we called, there was another excuse. First, we were told the truck needed an oil change. Then we were told it needed repairs, but no one could give us a clear date for when the boxes would actually be picked up. The lack of communication and concern from the Sioux Falls staff was extremely frustrating. The situation only started to change after I sent an email directly to U-Haul’s CEO. That should never have been necessary. The local staff seemed completely indifferent to the inconvenience and stress this caused us. This experience was embarrassing for U-Haul and showed a serious lack of customer service and accountability. I hope U-Haul takes this complaint seriously and addresses how customers are treated at the Sioux Falls location.

Rating:

5.0

Only issue was two-fold: My wife went to this location and spoke with an employee. I don't recall who. She was told that we could rent a storage space and receive a military discount. I called and spoke with a representative from national/regional who confirmed that. However, when I showed up in-person to turn in the trailer and rent the space, none of the employees on staff at that time said they knew how to / and / or if a military discount option existed. This was a little frustrating but overall a pleasant experience. Staff were very professional and kind.

Rating:

1.0

reserved a pick up, had to use a 15 foot. went from a 20 dollar rental to 120 dollar rental, charging mileage and expecting gas to be put back in. was told I owed 14 in gas, was charged for 24 in gas. Complete scam and rip off. I will never use uhaul again.

Rating:

3.0

26’ box truck AC did not work, the truck was not washed on the outside. When returning the truck I had to go outside to get the employee to do the return after he watched me park the truck and walk in the store.

Rating:

5.0

Very clean, convenient. Staff helpful. Very secure. Highly recommended!

Rating:

3.0

Bathrooms were disgusting! Employee acted like we were bothering him by being there. However, the facility is really nice.

Rating:

2.0

I waited 55 minutes to be helped. I showed up at 10:30 for a 10:30 reservation. I had keys in my hand at 11:25. I reserved an appliance dolly. No appliance dolly available. Very disappointing experience.

Rating:

5.0

Great Customer Service!!

Rating:

5.0

Very nice customer service

Rating:

5.0

Excellent experience from beginning to end. Highly recommend them!

Rating:

5.0

For me, there's nothing to improve. In Sioux Falls, SD the person explained the process well, and the truck performed well on our journey to Oregon. We had zero issues. U HAUL was very accommodating regarding my need to keep the truck an extra day. Their understanding was such a relief and a blessing. Thank you U HAUL!

Rating:

3.0

Did not follow up with any concerns of the trip.

Rating:

5.0

No need for improvement, customer service was great!

Rating:

3.0

Look at my review for July 1st where dangerous weather prevented me from returning the van at the designated reservation return time though I am paying for 24 hours and I got charged a 2nd day due to a dangerous storm that last nearly 7 hours and the high winds knocked down trees and tore off roofs

Rating:

3.0

I made reservation for a van and when I did the app said that the reservation could be up to 24 hours. I planned on returning the van before 12 midnight however that evening we got hit with a horrible high wind and torrential thunderstorm that lasted from 1130pm until 630am in the morning. When the storm ended and it was safe cause of the high winds, I returned the van. However I was charged for another day & will not use UHaul again. This is the 2nd bad experience in less than a month with UHaul.

Rating:

5.0

Keep up the great work n have better payment options for the regular pick up trucks n cargo vans please thank u n God bless n happy 4th of July

Rating:

5.0

Customer service was excellent!

Rating:

5.0

This our 3rd visit to this location, all the different attendants were pleasant and professional. Will continue to use when a need arises.

Rating:

3.0

The representative was very unprofessional and used inappropriate language during the interaction. It seemed as though they were unwilling to assist, possibly because it was a Sunday. The overall experience was disappointing and did not reflect the level of customer service I expected.

Rating:

1.0

Overcharged mileage by a lot.

Rating:

3.0

When I, J walked in to get the U-Haul with my son who came down from Watertown to drive it and help me, all of a sudden the worker David at the U-Haul , answered his phone and this guy keep talking to him about he had to get a bigger u-haul because their king size mattress would not fit in the one he was getting. David should have said "I am with a customer let me get your number and I will call you back". He was ready getting my Discover card and we could have been done with the traction in a few more minutes. The helper had already came to my Condo and wonder what was taking so lone. We did 18 miles at 1.29 a mile. I ask for a receipt and this David that waited on us said the printer was out of ink and he would email it to me. Don't you keep extra ink on hand. Then also my son brought down his own dolly and one with 4 wheels on it and my friend had his appliance dolly. I had a big wall unit and he had to take off your dolly so would not scrape my expensive wall unit. We did not use it. They had their own .I am not paying the $7.00 because it was in the way and had to be remove to get my wall unit in, It should not even be there, if some one needs one go get it and than they can pay for it. I am going to talk to the Attorney General in Pierre, SD if this charge is on there. This is the worst transaction I have ever in counter with U-Haul

Rating:

5.0

good

Rating:

5.0

Thank you

Rating:

5.0

Xavier and the team were amazing

Rating:

4.0

Keep doing what you’re

Rating:

3.0

Best advice I can give is either fire the dude who was beyond rude and gave nothing but attitude thinking he could raise his voice at me making me raise my voice right back after a while due to getting absolutely sick of his attitude. But the moment I mentioned the manager he decided shut his mouth for a second and started blaming it on the system being down. All my review answers are based on the crappy worker.

Rating:

5.0

David was amazing? Took great care of my husband throughout the rental period! He provided us with a phenomenal experience

Rating:

5.0

The employee that helped make our reservation for us as the website was not working who also checked us back in was phenomenal. The employee who checked us out for pick up was also phenomenal. They both were very calm even in what seemed like a higher stress job. They both were very personable. I have never rented before and they made the process easy.

Rating:

5.0

Very easy to find for drop off location. Nice, clean business. Attendant was helpful.

Rating:

4.0

This was a nice facility. The only issue I had was I placed my order to be picked up on 11th st in Sioux Falls. When I got to the 11th St facility the man told me I was at wrong place. I showed him my reservation and he was so dismissing. I then asked for the address 3 times and he finally pulled it up. The gentleman at the Grand Slam facility was wonderful.

Rating:

1.0

Scam. I put more gas in then what was necessary and still got charged fuel fee

Rating:

4.0

This was a larger facility. No problem getting in and out. The young gentleman was very helpful and pleasant. Drop off was fast n easy

Rating:

3.0

I waited 45 minutes for somebody to help me. There is a sign on the desk that said in the warehouse, please wait, while I watched him work in a warehouse on on a camera. And an employee who was not working happen to come in and I asked him for help.

Rating:

1.0

Took 30 mins to get help. Was late for my purchase meetup becouse of this. Overall worst service ive ever received at a business.

Rating:

5.0

Nothing I can think of.

Rating:

1.0

Contracted with pipestone mn for a trailer for Friday 5/22 morning pickup and Friday evening pickup for a 28 ft truck. Received a message from uhaul after the reservation that they didn't have the truck available in pipestone so we could pick it up in Sioux Falls and they would adjust the miles for our inconvenience. We picked up the trailer as planned. When arriving for the truck late afternoon they had canceled the truck reservation and if we wanted it we would have to pay the extra mileage. One day before moving and uhaul pulled a fast one on us. We got our big things moved with help from someone else but no thanks to uhaul by canceling the truck reservation the evening before our move. We will let all those that we know how uhaul treats their customers Don't trust them to keep their agreed terms and refused to honor the agreement

Rating:

5.0

Wouldn’t use U-Haul again, reserved a trailer 10 days ahead of time and they made me travel 45 minutes to a different location (45 mins back too)pick up a trailer. Wouldn’t offer discount for traveling or anything

Rating:

5.0

The gentleman who helped me was by himself and juggling everything. He is an employee you want to hold onto. You dont find to many like him.

Rating:

5.0

All good!

Rating:

1.0

We did our reservation on the internet and we were to pick up on 11th and Grange and we were shipped way out east which there was no compensation whatever if the web is wrong then it's up to you folks to change it

Rating:

5.0

Friendly, professional staff. Beautiful location.

Rating:

5.0

Excellent service from the gentleman who assisted us in renting our trailer at this Sioux Falls location. Courteous, knowledgeable, and friendly.

Rating:

5.0

When I reserved the U-Haul online, it gave me a 11th Street address. When we arrived to pick it up, we had to go to this location. Maybe include this information on the reservation confirmation, as it took more time to go to a new location. Thanks so much!

Rating:

5.0

thank you

Rating:

5.0

I used the after hours return process in the app but it was easy to find a space.

Rating:

5.0

Great customer service, staff very knowledgeable and ready to assist with storage and checking in uhaul

Rating:

3.0

Went well—no issues with the location. The only issue is that the U-Haul website says you can get a trailer with a ramp, but when I went to rent one, I was told you just get whatever is on hand. I’d say either equip them all with ramps or don’t advertise that you can get one with a ramp.

Rating:

5.0

I dealt with 3 people on two different days and they were all friendly, professional and very helpful.

Rating:

5.0

Easy and fast rental

Rating:

5.0

No extra charges. Staff was excellent. Will definitely use again!

Rating:

5.0

Simple hassle free transaction

Rating:

5.0

Very good service.

Rating:

5.0

would recommend, and I would utilize there services anytime I need them.

Rating:

3.0

I received a call saying our unit was locked after we had checked out. This was not the case. The person on the phone told me they had just been to the unit and it was locked - when I had the lock with me at home. I'm sure it was an administrative error, but it made it seem unorganized. The check in method was also unclear, as we were supposed to type in a code to disarm the alarm to our unit. We were given a code, but the app/email was unclear exactly what the code was for and where to input the code. Finally, other storage facilities come with locks on their unit, while we had to purchase a lock for this unit.

Rating:

5.0

Great place great staff and keeps up the great job 👏.

Rating:

5.0

All of the staff were amazing and very helpful. The facility was clean and organized. Best storage facility I’ve ever used. I would definitely use it again. A+ rating

Rating:

5.0

Every aspect of my experience with UHaul Storage was excellent.

Rating:

5.0

Excellent facility, great location, and friendly staff that knows what they are doing.

Rating:

5.0

Convenient, excellent service. Great manager.

Rating:

5.0

The best! Xavier was the most helpful!

Rating:

3.0

Can't rate yet as I've not moved stuff in. the 10x5 arrangement should be interesting as I've only used the narrow 5x10 at other facilities. Will let you know how it goes.

Rating:

4.0

Pricey but very nice and convenient. Got a free month which was great.

Rating:

5.0

Thank you

Rating:

4.0

Staff was very helpful and kind.

Rating:

5.0

So thankful for the help I was giving by your staff

Rating:

1.0

We were really looking forward to this new facility but the guy that runs this place named Zavier is rude and condescending. The very first time we went there he seemed bothered that we didn’t check in on the app. I guess I didn’t know that was an option. Thought the app thing was for outside business hours. But learned something new. This was my first experience with this place the first time we got a truck there. Well we ended up getting 3 storage units for our stuff and took advantage of the “FREE” one month offer and used it there for that time. In a months time we went there maybe 5 times. They have bad cricket infestation. I know it’s only crickets but they were in all of our stuff. I guess it’s the thought of it. I didn’t tell anyone about it bc for one I didn’t want to deal with Xavier with his poor attitude so I figured since we were only going to be there for a month so be it. We moved out over the weekend and used their truck again (I did) check in and out with the app. Anyhow we seen Xavier in one of the hallways while we were moving out and he looked away and didn’t even acknowledge us or say hi….nothing! Crazy. And this man is in charge. WOW. Anyhow I had to call customer service and report him bc he refused to check my storage units out and was trying to charge us for another month. After I got a hold of customer service he messaged me and did it and gave some lame excuse about us checking out of the units after he left for the day but we just seen him in the hallway. So he is a liar on top of that. I hoope corporate sees this and gets that man out of there. As long as he is working there we will never come back.

Rating:

1.0

We were really looking forward to this new facility but the guy that runs this place named Zavier is rude and condescending. The very first time we went there he seemed bothered that we didn’t check in on the app. I guess I didn’t know that was an option. Thought the app thing was for outside business hours. But learned something new. This was my first experience with this place the first time we got a truck there. Well we ended up getting 3 storage units for our stuff and took advantage of the “FREE” one month offer and used it there for that time. In a months time we went there maybe 5 times. They have bad cricket infestation. I know it’s only crickets but they were in all of our stuff. I guess it’s the thought of it. I didn’t tell anyone about it bc for one I didn’t want to deal with Xavier with his poor attitude so I figured since we were only going to be there for a month so be it. We moved out over the weekend and used their truck again (I did) check in and out with the app. Anyhow we seen Xavier in one of the hallways while we were moving out and he looked away and didn’t even acknowledge us or say hi….nothing! Crazy. And this man is in charge. WOW. Anyhow I had to call customer service and report him bc he refused to check my storage units out and was trying to charge us for another month. After I got a hold of customer service he messaged me and did it and gave some lame excuse about us checking out of the units after he left for the day but we just seen him in the hallway. So he is a liar on top of that. I hoope corporate sees this and gets that man out of there. As long as he is working there we will never come back.

Rating:

5.0

Even the manager helped me back in my trailer. Awesome dude!