Customer Reviews for U-Haul Moving & Storage of Victoria

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Victoria

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Meredith R. on

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Our experience was horrible. The truck I ordered was not available. The furniture pads I ordered were not available. The gas tank indicator fluctuated and was not accurate, so we had to pay extra for gas that we did not use. There was a leak in the truck so some of our couch cushions were soaked. The attendant had no concern about that at all. Unacceptable.

Julian H. on

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Not rip people off and overcharge for non use. They try to bully me into keeping said charges.

Randall T. on

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I used the online preregistration and it did not seem to speed up the process once I arrived.

Natalie M. on

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Everyone was so kind and patient with us, which made such a huge difference to our moving day. As a disabled person, they made my experience so much easier than it could otherwise have been. Thank you all so much.

Bernard C. on

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Very friendly staff. Well organized.much thanks.

Heuidong J. on

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Customer did not leave a comment.

Pamela D. on

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Everyone was very helpful.

Michael H. on

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Customer did not leave a comment.

Amanda S. on

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I was charged more even when putting more gas in then needed. There were hidden fees not mentioned over the phone booking.

Bruce J. on

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Customer did not leave a comment.

Petrus M. on

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Upon pickup I confirmed that they will be open op Monday the 14th October but when I arrived at 3:30pm they were closed, there was a person behind the counter but he did not even bother to come out and open the door to give me instructions. I was forced to just drop off the key. Only after the rental period ended I received a text message to let me know what steps to take when I arrive. Now I am charged extra $20 for the checkin. They have to train their staff better to give accurate info. I would like the $20 refunded. Thanx

JEFF N. on

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Make sure when they say open to actually be open and no one there at 4pm on a holiday Monday so maybe change ur google on holidays to saying closed!!!!

Terry J. on

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The personnel were helpful after they realized there was an error in the original booking.

Tiffany T. on

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Everything went as expected. The check-in was quick and efficient. I had never previously driven a van, and so the attendant was great about showing me where to change the driving mode, where the parking break was... Returning the vehicle was also quick and efficient too. Thanks!

Joel D. on

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Your truck share 24/7 check in kept saying error on your end. To try again later, but time is of the essence. Called but was "higher then usual calls" after 40 mins of trying I was finally able to get the truck. No contract was sent to me so when filling the tank was due. There was nothing for me to look at to help me fill the tank appropriately. So I had to guess. Check out was fine but no location was available to drop off keys so I had to find an associate at the lot. Also when confirming I had left the vehicle the site said error occured and then eventually said have a good day. No receipt was emailed for records. Overall a pretty abismal experience.

christine B. on

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Service was great, much better than last time I was there. Staff very courteous and professional.

Paul V. on

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I thought the website was pretty slow to use. But in the end great to skip the line. That being said it wasn’t very obvious when I went to pick up the key that’s what I was there for since it was the same spot that everyone else was checking in at.

Carmeen D. on

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More staff at the front desk, transactions take time and people have to wait a long time for service. Parking lot is so full you can not park or drive through at times, which makes it very difficult to get to the customer service area and load supplies. Staff are friendly.

Ashley E. on

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Trailer needs an inspection. Trailer brakes were sticking, and made trailer surge on acceleration.

denise A. on

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We reserved a 10 foot van 1 week prior to pick up. We received an email day earlier with their change of plans for size of unit. We arrived early on pick up day/time only to wait over an hour to talk to the lone employee. Then we find out our reservation not available. The multiple excuses given were to the point of utter frustration. The best ones being, we could go online at that moment to reserve (again) our desired van size and my favorite, we rent out on a first come,first serve basis. We eventually got a van we believed was dropped off moments before we drove. It was so dirty inside the cab. Made sure we took photos and relayed story upon drop off. UHaul, you really need to get more organized.

Robert D. on

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Wayne L. on

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Terrible truck. Junk it!

mike A. on

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Philipp H. on

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We arrived to wait in line which is normal for this location. We were waiting for 20 minutes when a gentleman walked in went to the side of the counter and started talking to the rep at the counter. The rep told him to have a seat at the desk and he would help him when he was done. The rep finished up with his customer and then proceeded to help the man that had just come in when we were all standing in line for quite some time. Now we have waited 30 minutes and we get up to the same rep at the counter. He says one minute I just have to run and give them there moving blankets. We waited and waited and he never came back. The rep at the other counter then called us over to her so that we could check out the truck. She apologized and said he was new. New or not this was horrible customer service. When we got in the truck it was filthy dirty, there was garbage and leftover food in the truck and it looked like it had never been cleaned.

Theres D. on

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I dropped off the trailer at the port Alberni location as stated when I called Sunday before the trailer was due! I am not paying any other balance!

Jessica H. on

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Customer did not leave a comment.

Barbara M. on

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Our u storage box not ready for our schedule appointment. Worked thru : we were not scheduled( we were) , there is no forklift operator that day ( our box was eventually moved that day) . The drive thru lot is a hazard to drive thru with all the equipment poorly parked, and to top it off the general manager at the location seemed disinterested to help. ( for context we were on our move in day and timing of the day was critical) Had to rearrange a number of deliveries and pick ups due to the lost time at your location... the most poorly organized Uhaul location I have ever come access

robert W. on

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More staff to assist with returns.

Noah F. on

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Give consistent information that doesn't confuse the customer.

kate W. on

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We were not guided to our truck when picking it up. It took us 15-20 minutes to find it and once we did we realized that it was behind a trailer. We had to wait another 10 minutes for the worker to move the trailer and reverse the truck for us. Poor customer service overall.

John E. on

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Allow lots of time to do the paperwork, and don't expect to find a place to park your car. The staff are working hard to do a good job in a crowded, busy and under-staffed location

Brendan O. on

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Requested accessories (furniture dolly) were not available for rent as advertised, only for purchase. Had to buy a furniture dolly from the uhaul store when I could have brought one with me as the one arranged for at the time of booking was not available. Do not understand why they could not have rented me the one I had to buy.

Pier-Luc A. on

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Customer service was far for cordial and professional. This should be reviewed.

jennette B. on

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Have more stafff working, like you used to at this location. The people working were friendly and doing a good job but management made a mistake only having 2-3 people working on a busy saturday - line ups were ridiculously long. A few years ago this location used to have 6 or 7 people working at a time, and it was much smoother experience for everyone. I also do not like the computerized vehicle inspection - my phone died shortly after arriving on the lot and I couldn't use it. Fortunately one of the incredibly busy staff left his regular duties to inspect with me (gas guage was off, vehicle dirty, several dents on vehicle that did not have stickers on them).

HOSSIEN A. on

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The waiting time for this branch is very long Because of shortage of staff

Lauren p. on

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Horrid customer service. Wait times are quite literally outrageous. Rude and arrogant staff members, many customers including myself said after using this service, we would never use it again.

Rory M. on

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Rats pooped on everything I had in my storage unit, I had to throw away a number of items as a result.

Josh P. on

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Complete disarray. A horrible and inconvenient experience all around.

Andrew W. on

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INFESTED BY RATS. ALL OF OUR BELONGINGS WERE RUINED. UHAUL WONT CARE ABOUT YOU EITHER. STAY AWAY. FARRRRRR AWAY

Iris S. on

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Recent reno's to the facility (fresh paint) were welcome. It is conveniently located.

Tye H. on

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The people working at the counter are literally like robots. Rude robots. I can’t even begin to tell you how poor their customer service was. I don’t understand how these people are employed.

Pirooze K. on

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Very poorly managed, chaotic & it shows in their attitude toward everything & everyone. Their trucks block storage access doors, no parking, everything takes a long time. Manager is combative. Run!

Tane C. on

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This location is chronically understaffed. Line times can be ridiculous. I moved my things out of storage yesterday to find rat droppings all throughout my bags of clothing.

Christina v. on

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Insufficient staff to deal with customer traffic. Insufficient room on the lot for equipment traffic.

Paul D. on

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I'm used to spacious US facilities. The building here is antequated. Storage lockers are not sized to match truck sizes, floors are uneven, the sole elevator must be shared with other movers.

Loni I. on

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I really enjoyed the convenience of uhaul, it made my move from Vancouver to Victoria effortless. The staff was very helpful and accommodating to my needs.

Barry D. on

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A nightmare experience. So many mice I'm still emptying mice droppings from my boxes. Inconvenient. U-Haul parks their spare trucks in the loading area. Thru-way often blocked.

Alissa B. on

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It was relatively clean, but the person who initially brought me to the unit pointed out the two contraptions with mouse poison and said the place was full of them. That freaked me out a bit.

LIZ H. on

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customer service at location horrible, didn't set my account up properly to start with, sent me emails and letters regarding payment, didn't respond to ANY of my emails or telephone messages -

adam b. on

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Worst service ever. Staff is terrible. I’d love to know what their problem is. it’s like they have morning meetings about how they hate customers. Wish I could move out again to leave another comment

Jesika K. on

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You guys were amazing and very helpful and understanding

Adam H. on

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Awkward floor layouts with beams criss crossing make it a challenge to move large items in. Damp mouldy smell, wet rotting floors, mouse poo everywhere made me remove my stuff as soon as I could.

donna m. on

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We assumed the facility was secure but were broken into and we were not informed.Reserved lockers were not available on checking in.Difficulty communicating re: setting up automatic payments.Unhelpful

Leslie S. on

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The staff were efficient and helpful BUT there were 12 stairs to my space. Even if UHAUL is too cheap to put in an elevator why not a ramp? The unit I had reserved and confirmed was not available

christopher w. on

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I was well looked after by the staff at U HAUL

Noah M. on

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Customer service offered by custodian was exceptional. Left waiting by service staff. I felt my storage unit offered solid value. I wasn't thriled that it was riddled with mouse droppings on move in.

WESLEY L. on

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Rat Infested, half my stuff is wrecked from mice chewing it, not a chance I would ever recommend this place to anyone

RICHARD H. on

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YOUR SERVICE SUCKS. i can write 10000 words of how unsatisfied I am THE WORST SERVICE EVER

JI L. on

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Worst experience ever. Dont hire homeless guys and ask them to work... please......

Allen R. on

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All good !

GARY W. on

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Every time I went to access my unit the card would not work AND the area for loading and unloading was always blocked with UHaul rental trucks or equipment. You need a bigger or a second facility,

ALEXANDRA D. on

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Storage locker had a rat infestation to the point where my things were covered in urine/feces. The staff wasn't helpful in the slightest and was quite rude through my entire re. Public washroom filthy

Monty M. on

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I had a good experience with the staff and the actual storage unit. Thank you for everything. No need to change anything except perhaps putting in a couple of lights in the actual storage unit.

Shannon M. on

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We had pre-booked a storage locker last July, when we arrived it was not available; not enough characters to explain problems. Smelly, 100+ years old, always a "meh" attitude from staff.

Terri K. on

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Delivered 2 days late and box sat wrong end out so couldn’t open door, got numerous runarounds whenever I called, website and quoted price were unclear, misleading; got hung up on by Billing. Late p/u

nicholas L. on

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By far the WORST experience I've ever had with any company. DON'T TRUST UHAUL. Unlawful eviction, theft, lying and then degraded by the manager. Cant reach anyone at office. Going public!

laurie r. on

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Customer Service at the US central call center UHAUL not satisfactory. Did not pick up UBOX on promise date. Unable to confirm arrival of UBOX at destination. Failed to advise Topaz Ave of Move Out.

Elissa W. on

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When I checked into the storage unit, UHaul seemed understaffed. It took a long time to find an employee outdoors who could unlock my storage locker for me. The floor of the storage unit was dirty.

debbie R. on

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Too many uhaul vans/trucks at this location -blocking storeage unit B doors. - problem with incorrect info put on contract (problem solved by Van offic) - they have no staff and very long waits -

Kathleen B. on

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Only complaint was that our locker was upstairs (A234) but had no elevator. We have a lot of books and I seriously worried about people hand-packing very heavy boxes up and down the 14 stairs. Kate

katherin s. on

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The staff I dealt with in person and on the phone in the location I was at were very friendly, helpful and pleasant.

Anthony B. on

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The Manager, Bronwyn assisted drug dealers to break into my storage unit.

Malcolm F. on

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The original manager was no good at any of this stuff the gentleman who through his back out for U Haul though is a great man and his staff is great too ☺️

Alexandria R. on

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Great staff! Cheerful, helpful, patient. Their own uHaul trucks block the loading dock however. That was annoying, but it is a small lot.

victoria a. on

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Outdated and expensive

LIS K. on

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Thanks for all your help amd recommendations. We appreciate ihaul and its commitment to its clients! Considering how busy everyone is, they were awesome. Again thank you.

Robyn U. on

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Unfortunate vermin infestation (apparently due to another customer storing food) resulting in mice feces and urine all over our belongings. Uhaul should have notified us at the time it occurred.

ghislaine b. on

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Rates are reasonable. The half floor storage is not the best.

doug c. on

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The people were very nice. I just didn’t like that it closes at 5 pm.

sam r. on

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a little unorganized but overall, Uhaul did what I needed.

Max D. on

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Absolutely top notch service Luc went way above and beyond to help make our move a little easier. Tim was extremely helpful as well. Way to go!!! Excellent customer service. So thankful.

David S. on

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I would prefer to discuss my comments over the phone

Evan S. on

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Good experience overall, thank you

Kent R. on

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absolute chaos at that location, waited 2 hours to see someone at the front desk, understaffed disorganized, then after that still rude at front desk. don't see how this place will stay in business.

Janet C. on

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the lineups for service are always longer than 1/2 hour. There is never enough counter persons. I had to go back to the office 3 times to get proper access. Not a good day at UHaul. Locker was great

James M. on

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Everyone involved with the Victoria drop off location on Topaz were amazingly helpful.

Michelle B. on

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I had to throw all of my boxes out because they were covered in rat feces. I was told since I did not get insurance nothing could be done. I paid for a service, and your duty of care was not fufilled

Brett J. on

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Very smooth and friendly experience. Luke the manager was outstanding in his service to us as well as all the staff. Thanks!

Michael F. on

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Maria G. on

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Our move was very smooth Thanks so much

Linda M. on

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My experience with u-haul Victoria was great ... friendly staff ... polite And courteous. Would most definitely recommend this place of business!!

Steve H. on

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I reserved a 5x12x8' space, filled truck with 5x12x8' of stuff, drove 1000km, and found that the space was only 5x12x6', 25% smaller than I expected. No reduction in price, no bigger space available.

April S. on

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Stood in a line for 20 min. Had already used online app. app would not allow us to p/u cargo van once we found it.. Returning it was met with the same confusion and longer line up. Limited staff.

Tristan N. on

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despite being extremely busy, the staff worked overtime to make sure the huge line of customers got served. they deserve to be commended for all their hard work.

Jodie M. on

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I realty like the store in Langford, its easy to use as a UHAUL service.

jason d. on

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Storage unit we had reserved was not available as per our confirmation received from U-Haul. Only smaller and larger available. Larger had poor access and dark, so we had to go elsewhere.

AUBREY F. on

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Everything was exactly as I had left it two years ago. No damage was done to any of my items. Employees were friendly and helpful as always. Would return to this location again if in Victoria again.

Dave A. on

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Our Uhaul experience was an easy process. In addition, all representatives that we spoke to regarding an extension on the Uhaul and storage space were very friendly and helpful!

Robert C. on

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We had a great move thanks to U-Haul. The truck was comfortable and surprisingly easy to drive. So happy we went with U-Haul!

peter m. on

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An older facility with poor elevator service but well run with excellent friendly staff

Paul M. on

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Great help thanks again

jessica h. on

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The entire experience with U-haul was very frustrating from beginning to end, most frustrating however was lack of consistent information from various staff.

Colleen W. on

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The was very nice but may need a few more people at the front desk. Over all a good experience at Uhaul. Thank you

Ron K. on

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Very helpful

David Y. on

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I made a reservation that you did not honour, tried to switch me to 2 units totally spread apart and one had a big pillar running at a 45 degree . I tried to cancel but have not heard from the manage

Christopher B. on

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Bronwyn at Victoria Uhaul was a life saver. Extremely helpful. Cheers

Richard L. on

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Bradley and all the staff were great to deal with. Excellent service.

JUDE J. on

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Dead mice in our area rug we had to throw it out unfortunately

Angela I. on

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Luc went above and beyond to help us in a number of ways. I did have problems with the self check-out app but the real, human staff were all helpful. Again, especially Luc.

Jeff K. on

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Made the move so much easier and less stressful. Thanks!

Kerrin B. on

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Staff were okay but too few staff working. Long wait times. Broke freight elevator. Lock on the storage entrance was malfunctioning.

James M. on

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The staff are fantastic and truck rental convenient. The mouse problem in the storage units is terrible however and should be dealt with. There were feces everywhere and clearly large numbers of mice

PAT M. on

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Great service all around

Christine N. on

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after 8 months of storage our belongings smelled musty and wooden items with drawers were stuck shut and still are. Staff were not helpful at all. I would like a response.

CAROLLE SHAHIRA L. on

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really friendly,helpful, respectful and understanding. it is a convenient location and easy access/ thank you

COLLEEN P. on

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Hello, always changing the entry system, over worked staff, not friendly, rat pellets on our couch and boxes, yuck! Over three years over $7000,so no, not recommending.

Rachael S. on

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I never moved in but yet the move out date is over 30 days from when I moved. The manager at this location is rude and very inappropriate. He is padding his numbers and staff don't do safety checks

CHARLES M. on

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The staff were very friendly, helpful and a pleasure to deal with.

Spencer G. on

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Thanks

Paul K. on

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Thank you to Bronwyn and the team for their professional service and support of our move!