The online process is very convenient and helpful with clear instructions. The unit did not have a key inside when I arrived but I was able to get one from the front counter after which I was able to move in my first load of belongings. Unfortunately, no one had informed me that the facility would be closing at 6:55PM instead of 10:00PM and when I attempted to drop off a second load the doors were locked, leaving me to wait all night until 5:00AM when access hours are supposed to be able to start. I waited until 6:00AM and the facility still hadn't opened at which point I had to leave for work and still have never gotten a response to my email regarding access hours so that I might be able to plan accordingly. Hopefully they are open regular hours again soon or make it clearer for customers when they will be accessible.
Dayna H. | Online Move InSelf Storage Units in Victoria, BC, V8T2M1
U-Haul Moving & Storage of Victoria
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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Small | 3' x 10' x 8'
Miscellaneous Storage
Size Guide- Rate:
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$129.95
Per Month
- Interior
- 2nd Floor
- Street Level
- No Climate
- Rate:
- $129.95 Per Month
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Small | 5' x 10' x 8'
1-2 Bedroom Home
Size Guide- Rate:
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$164.95
Per Month
- Interior
- 3rd Floor
- Street Level
- No Climate
- Rate:
- $164.95 Per Month
2 Units Left!
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Small | 5' x 10' x 8'
1-2 Bedroom Home
Size Guide- Rate:
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$164.95
Per Month
- Interior
- 2nd Floor
- Street Level
- No Climate
- Rate:
- $164.95 Per Month
2 Units Left!
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Small | 5' x 10' x 6'
1-2 Bedroom Home
Size Guide- Rate:
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$169.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rate:
- $169.95 Per Month
1 Unit Left!
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Small | 5' x 10' x 8'
1-2 Bedroom Home
Size Guide- Rate:
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$169.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rate:
- $169.95 Per Month
1 Unit Left!
Storage Lockers
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Small | 4' x 4' x 4'
- Rate:
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$94.95
Per Month
- Lockers
- 1st Floor
- Lower Level
- No Climate
- Rate:
- $94.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 3.5 Average Customer Rating
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I used U-Haul on Topaz Ave. Victoria from March 2023 to August 2023 to store furniture while I prepared my house for sale. On one of the very many trips to buy boxes and other packing supplies, I gave notice that I would be moving my things out of the locker on Aug 29. I moved. But then my card was charged $178.00 for Sept. for the locker. I tried to call but the line was always busy or I was placed on an endless hold. I finally reached someone at the US call centre. This individual could see a note on my file saying I was ending my locker rental at the end of Aug. He said he would leave a message for the U-Hall Centre to call me to refund the over charge. No one called. I kept trying to call. Put on hold for hours. Left messages. No one called back. Spoke with staff who listened and said they would have someone get back to me. No one did. Meanwhile I was charged again $178.00 for October. Kept trying to reach someone (I'd moved out of Victoria.) Finally when in Victoria I went there in person. They said again someone would call me. No call. Charged yet again for Nov. $178. I have now been overcharged $534 and no end seemed to be in sight. FINALLY I got thru to a staff person last week and insisted that the manager Suni call me. Someone called Sat. night - I missed the call - and then I received this email saying they were refunding me for $356.90 - two of the three months. UGH. I tried to call again. Zip. Then the corker I received an email saying, "Sorry to see you go." LOL. No kidding. So sorry you've overcharged me for three months after I did go, taking my lock. Leaving the door hasp open. They wanted me to write a review. I told the manager to refund me the remaining month or I would write a review. Nada. PLEASE U-HAUL tell me you have terminated our agreement AND REFUND ME the remaining $178. THIS IS TERRIBLE CUSTOMER SERVICE. Beware if you should rent here that they are too busy to provide any level of customer service and you, like me, could face a ridiculous time suck just trying to get them to rectify their mistake and STOP BILLING ME, for Pete's sake! Oh and Nov. 19 was NOT my move out date, no matter what you say. UGH. PLEASE GIVE ME THE REST OF MY REFUND NOW!
Jane Z. | Overall ExperienceThe staff were not helpful, the hours changed without posting the changes until weeks later. I came to get my locker 30 mins before they closed and they told me to come back another day. I made them actually help me. I reserved a unit on the first floor, they had given it away to someone else so I had to get one on the second floor. Start to finish it was a terrible experience. Glad to be out of there.
Derek Y. | Overall ExperienceI have two unresolved complaints which the local office seems unwilling to even address with me.
Alan M. | Online Move InHorrible experience all around. We had originally booked a 26 foot moving truck for 3 days. This would allow us to move/store our stuff while moving to our new place. This 3 day rental was shortened to 10 hours. With no apology or 50 dollars as promised we are now forced to rent a storage unit and several 24 hour rentals of smaller vehicles… it has cost us 4 times the price and will be double the work…. After waiting in line I was told by reception that our rental of a 20 foot storage room that we had reserved was not actually available. Instead only a 15 foot storage room was available. I was told I had to check in online. I left the line and attempted to do this. The website did not work. I had to re-line up and check-in in person. We were told that a man would show us to our room. He was unaware which room we were getting so we had to wait while he figured it out. When we got our room it was very dirty and smelt like mold. It is not a secure room at all. The walls are made of thin plywood and there is no ceiling. Only chicken wire that could be ripped off with bare hands. It is a not even a secure building as people were walking in an out of a garage door that was left open. I will be sure to warn all my colleagues and friends of this uhaul location and once this move is done we will not be back.
Andrew B. | First ImpressionsRented a Uhaul storage unit for the past year along with 2 - 1 way truck rentals from the Topaz, Victoria location. No issues at all with any of the rentals. Recommend this location to those needing a storage unit or moving truck.
Robert C. | Overall ExperienceMy only issue was the hours that I could access my locker. Considering that these are indoor, it is completely understandable.
Lora L. | Overall ExperienceVery friendly and helpful staff, who helped people kindly and quickly
Sarah N. | First ImpressionsThousands of dollars worth of my things were stolen and the management did nothing to compensate me or help the situation. Very disappointed with the lack of customer service and respect at this place.
Tessa B. | Overall ExperienceI loved walking into the spacious storage space that smelled fresh and clean instead of musty and dirty! I love envisioning my belongings in this lovely space and knowing that it is accessible for me to return to to add more items in the future. Thank you so much!
Brigitte R. | First ImpressionsI called to reserve a trailer & storage unit, when I arrived at the Victoria location they told me they didn’t have my reservation, even though I had a confirmation email indicating I did? They told me I booked on line & they didn’t have the reservation. I then paid for a new unit as they said they didn’t have my reservation. The hours on their website indicated they were open until 10:00pm when I returned to the location to drop my furniture off it was closed! I called the corporate office looking for clarification they said that location was closed & I couldn’t access my storage locker! I had to pay for a hotel & had to return in the morning. Months later I get a call from the office indicating that I owed them for additional locker? They also threatened me including they are putting a lock on my storage locker until I pay for the 2nd locker! This company is absolutely ridiculous & poorly run! The communication between their employees is horrible & now they’re trying to charge me for a second locker, despite them not having my reservation. I will never use the company again!
Jennifer P. | Overall ExperienceStaff called/emailed my ELDERLY mother who used her credit card years ago for a deposit on a truck and has absolutely NOTHING TO DO WITH "MY LOCKER" They even after I spoke with several employees several times and asked them to remove her from my file they still continued to call and harass her. You also had my father's credit card attached to my file. MY FATHER PASSED AWAY!! This whole experience was stressful and very very unpleasant. If the employees can't remove my info then perhaps they need better traing.
Heather S. | Overall ExperienceNo elevator, are you kidding?
David M. | First ImpressionsThe unit was clean and I would like to say a light in there would have been helpful otherwise it would have been fine. As a senior having an elevator would have been helpful.
Sharyn m. | First ImpressionsClean well kept place
Jonathan J. | Overall ExperienceThe female attendant that helped us this past Thursday afternoon at the 790 Topaz location to book my storage locker, did her best to refuse service to me. It seemed to be and felt like discrimination. I asked if she had the unit I wanted, she said no. I asked if I could book two smaller units, she attempted to process it and then said my card wasn’t good enough. I asked if I could book this online, she said no. This woman smirked at me, rolled her eyes and did her best to not take my money. I walked out, booked the exact unit I had even originally wanted on my phone and walked right to my storage locker next door that was bought and paid for. The next day when I filled my locker, another young female customer walked out of 790 topaz extremely upset. I asked her if she was ok and it turns out she had a similar experience to me. I felt reassured that this is a business that allows their customer service representatives to act with discrimination to everyone, not just me. It confused me that this 790 topaz U-Haul employee did her best to refuse taking hundreds of dollars from me, but then, right in front of her, on my phone, I booked exactly what she told me wasn’t available and what I couldn’t do. With a free lock. Probably one of the more confusing and hurtful experiences I’ve ever had.
Veronica H. | Online Move InKirthi was very helpful, she navigated the online check in with ease, I had trouble with it.
Leslie H. | Online Move InI did not appreciate being charged a $15 "delinquent" fee after my auto-payment did not go through due to the loss of my wallet (I was waiting for a new card and paid 2 days later). I am not happy about that.
Clement T. | Overall ExperienceUnfortunately my storage locker was broken into and is still not fixed. The staff are very hard working but parking at times is impossible. It seems to be much better lately ( new owners?) I have rented for 8 years so I can speak from experience. They recently changed from full access to timed not convenient for me, I’m leaving due to life changes all the best to the staff.
PATRICK M. | Overall Experience