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Madelyn H | Overall ExperienceSelf Storage Units in Victoria, BC, V8T2M1
U-Haul Moving & Storage of Victoria
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Storage Customer Reviews
- 3.5 Average Customer Rating
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How U-Haul Reviews WorkStaff was good, facility was good until we were overrun with mice. Had damage to quite a few items. We were reimbursed for damage to our brand new refrigerator but through our fabric and a wine kit blankets at our expense. The yard is overcrowded and getting to the door to load things was a challenge. They are very busy and are overrun with equipment and containers so it’s very congested. We could deal with everything except the mice that was a mess. They tried to deal with it we moved everything a clean unit next door but the mice followed. The units aren’t sealed so all the units around us also had mice. I was told one unit had a lot of food in it and probably started the problem. The staff did their best to get rid of them and were good to deal with but the damage was done.
Justin P | Overall ExperienceFree 1 month storage should match the volume of the truck rented by customer. I rented a 20 foot truck. I get a free storage for 1 month free half the size of the truck. So l had to pay extra for another storage for 1 month.
Gerard M | Online Move InUnit 47 was completely rat infested. Belongings are damaged and covered in rat feces and urine.
Mitchell G | Overall ExperienceThis was a shocking and horrendous experience. The unit was filthy, the loading ramp was broken on move in, the freight elevator broken on move out. The loading dock was blocked by U-Haul trucks on move out which meant we had to haul everything out to the street. Most disturbing was the number of street people living in the units. They set up their patio on the concrete loading dock, actively used substances and the entire storage building smelled of urine. This was shared with the clerk upon check out who did not react. I will not use U-Haul again, for any service.
jennifer k | Overall ExperienceThank you
Kim B | Overall ExperienceI had an amazing experience with Ian yesterday. Generous with his time and comfortable with explaining everything that I needed to know. He was positive and upbeat. I usually have a good experience with the employees at this location, but yesterday was exceptional service from Ian
leah m | First ImpressionsNeed a bigger garbage container more access
MELISSA S | Overall ExperienceThe storage is up stairs, entrance was always blocked by storage bins or vehicles. On the finally day we rented a UhAul truck to empty the unite there were bins in the way took them time to Move them, they didn’t move them all and we couldn’t get the truck angled to easily load. Overall it has not been a great experience using this facility. On top do that the truck we rented was already so abused and ran extremely ruff.
REVA D | Overall ExperienceService are great .. fast and friendly Storage facility and building are clean. Location is great in the centre of greater Victoria.
TEDDY P | First ImpressionsAlways professional. I appreciate that every u haul employee I have met is upbeat and helpful moving day is always a bad day... but uhaul is a bright spot on a difficult day. Thank you spokane and Victoria offices.
gloria p | First ImpressionsStaff was very helpful from initial visit to the end. Logging in to access the storage area/unit was very easy. Would definitely use U-Haul again for storage or truck rental.
Michael R | Overall ExperienceFrom start to finish, the staff were amazingly accomadiating to my needs with short notice. I would highly recommend this company.
Kim L | Overall ExperienceThere is a lot of mice poops, my massage chair was damaged by mouse bites. The whole place is infested with mice even though they recently raise the rate to do pest control. Loading and unloading is always struggle, there are always U-Haul trucks blocking the door. The loading door is always closed.
Yuanyuan L | Overall Experience