Customer Reviews for U-Haul Moving & Storage of Victoria

9089 reviews

776-790 Topaz Ave   Victoria, BC V8T2M1

(250) 382-4711

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(250) 382-4711

776-790 Topaz Ave
Victoria, BC V8T2M1

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

When I picked the truck up it only had 1/4 of a tank. My first stop was to put gas on it. I prefer that the tank full

PATRICK A. 
Rating:
4.0

A heads up that the speedometer and odometer are in mph and miles.

DOUGLAS B. 
Rating:
4.0

Customer did not leave a comment.

Hanna S. 
Rating:
1.0

Our U-Haul died half way to our new home we finally got it started and in front of the neighbor's house. Had to unload from there. Roadside finally came and towed it away the next afternoon. We were told we wouldn't be charged and were charged anyways. After dealing with roadside we were continually called by U-Haul asking why we hadn't returned the truck. So frustrating

FREDERIC N. 
Rating:
5.0

Customer did not leave a comment.

Nishan K.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Matej M. 
Rating:
5.0

Customer did not leave a comment.

CAMERON P. 
Rating:
4.0

The check in process was not as smooth as I have experienced in the past. Overall, given the situation with Covid, I can say staff are doing a good job.

DAVID W. 
Rating:
1.0

Rented for 8 hours before payed $78 dollar. Rented for 3 hours this time payed $77 km different will be like 5-6km. 😂😂

Jatin K. 
Rating:
2.0

I had also reserved two lorries to make moving easier. The cashier simply said they didn't have any and that I could buy one if I wanted. This was an extreme inconvenience for an already stressful moving day. The online checkout was impossible to navigate on either of our phones due to location/data issues. The actual truck was great, but the customer service was subpar

ANDRE V. 
Rating:
4.0

Customer did not leave a comment.

BROCK D. 
Rating:
5.0

Nothing. Everything was so well organized and we returned our van after hours and the procedure on the website for returning it was excellent!

Christopher C. 
Rating:
2.0

Hi, I only used the 10” truck for 11 miles and it took 12 litres of gas . Its just not normal that it does 1 mile in 1 litre gas. I spoke to the manager thats its a rip off and i was not even offered a compensation or refund.

ABDULLAH M. 
Rating:
3.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Nice, helpful staff.

Lyle B. 
Rating:
1.0

I was extremely disappointed how slow the renting procedure was. There were two clerks in attendance, but only one was active and the process took a very long time. Then, the open clerk waited while her customers selected the boxes to purchase (which they should have done beforehand. the clerks did not pay any attention to the folks waiting in line. I will not return to Uhaul.

Ken S. 
Rating:
5.0

Good customer service

RAMON T. 
Rating:
5.0

Customer did not leave a comment.

Cherry R. 
Rating:
5.0

Customer did not leave a comment.

MANUEL F. 
Rating:
3.0

The app sucks. The uhaul itself was totally fine, but we started 30 mins late because the app crashed and we had to wait in line to check-in at the desk. in addition, it was very confusing on how to return the uhaul because the app wasn't working and the desk was closed.

KRISTIN K. 
Rating:
5.0

Customer did not leave a comment.

SONYA M. 
Rating:
4.0

I got billed for dolly that I never ordered or received.

Dean S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
4.0

Customer did not leave a comment.

GEORGE A. 
Rating:
3.0

I had many problems with getting a truck, 4.5 hours on the phone, wrong times, wrong truck size, much more gas expense, paid more for movers, and my time

Lauren E. 
Rating:
1.0

Have a complete overhaul send out the CEO as a discuss and have a set up crew trying to dealing with them. It's horrible the situations you guys put people in and the stress and anxiety iwas horrid having to deal with the many mess.uomover a month of having me to call.and confirm just to be sure to always be face with a problem. Sad company I competition is on its was and they are much more of a guarantee of satisfaction

Micheal S. 
Rating:
1.0

I had specifically booked and had a confirmed reservation at the Sidney location . You advised the unit I had booked was needing repairs so left me hanging . Your solution was to get a unit from Duncan . I finally got this truck confirmed but had to go to Topaz which was a long way out of May way yet you charged me for all the km's that I never asked for A complete cluster on your part !

Stephen P. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

Uhaul only provided 3 blankets instead of 3 dozen blankets. So I had to make a return trip to collect the rest of the blankets. It was very inconvenient to have our pick up location changed to topaz from Sidney as our place we were moving from was in Sidney. They also told us that to extend our rental we could just call the drop off location by 5 on our last day and it wouldn't be an issue.

Alexander S. 
Rating:
4.0

Customer did not leave a comment.

Sean M. 
Rating:
1.0

the service was absolutely awful, my first reservation was lost and then my 9am reservation turned into a 6pm and then from 6pm to 12pm when i needed it at 9am! I will never being using Uhaul again and i'm severely disappointed in the service i received. I would not recommended your company to anybody and would quite honestly like a refund or partial refund. The way i was thrown around with reservations was absurd and uncalled for.

Jaime C. 
Rating:
5.0

The staff were really lovely and helpful, especially considering the number of stressed out people picking trucks up!

Amber M. 
Rating:
4.0

Customer did not leave a comment.

MARIO H. 
Rating:
2.0

Customer did not leave a comment.

SCOTT S. 
Rating:
3.0

Honour the reserved agreement -- UHaul (not this specific location) changed the pick-up location and size of truck less than 24 hours prior to scheduled pick-up at greater expense and significant inconvenience. It required my paying cab fare to get to the location where my reserved location was within reasonable walking distance. UHaul didn't care when I explained my situation and to get the smaller truck size I had reserved would have required travelling to another town. The larger truck required a fresh reservation with BC Ferries and due to the size I was forced to pay the commercial crossing fee which was more than double what the original 10 foot truck would have cost me.

Shelley L. 
Rating:
5.0

If we rent a vehicle we should be able to park our car on site.

PETER H. 
Rating:
3.0

Ensure that the back of the truck is swept out before renting it out to the next customer. Mine was not. The check out process took 20 minutes using the app. It is supposed to be quick and easy. It was NOT. It would have been easier to go inside the old way. I had to go inside anyway to get my key!!! WTH! I used the app because I wanted to minimize contact due to Covid. I had to wait for the person inside to give me my key because she was busy helping someone else. Yes, only ONE person working inside and about 10 outside. Big surprise for me- upon return of the truck- I get to have MORE contact with another person. This is NOT how the video of showed this was supposed to transpire. Added kick in the pants? After the delay getting the truck, I still had to get the truck back at the original time. So I LOST that 20 minutes of rental time.

Marcel D. 
Rating:
3.0

My driving experience was fine, but my booking experience was awful. It was impossible to reach the location by phone and I kept getting bumped around from one impersonal phone number to another. I spent hours on 1-800 numbers waiting to talk to someone. And I was never able to reach the phone number listed for the Topaz Ave location in Victoria BC. I just hope I don't ever need to rent a Uhaul vehicle again.

Carolyn M. 
Rating:
2.0

Good equipment, overcharged us by 300$, was very confusing and the staff was moderately helpful

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

TYE O. 
Rating:
4.0

I am a very dissatisfied customer. Your records may show that I have been a long time, long distance client since 2000. This ended today. 1. I made it clear that my rental would require approximately two hours. My car, however, had to depart with me to locate metered street parking. This is caring about the customer? 2. The clerk, through plexiglass and a language barrier, failed to clearly state terms of the agreement. Current fuel price is +/- $1.50 . The invoice charge: $5.05 per litre. I expect a business to earn a profit - a fair profit. This is usurpery, Old business adage: The cost of acquiring a client is three times as much as keeping a client. Today's small gain will be overshadowed by the future loss of my business.

KENNETH B. 
Rating:
4.0

Customer did not leave a comment.

Charles K. 
Rating:
3.0

Came in to pick up a 5x8 trailer. Got confirmation the day before but it wasn't available on my arrival. Had to take a 15' truck instead and incurred $117 in additional fuel costs which I hadn't budgeted for. Why send confirmation if you don't have the equipment??

John C. 
Rating:
5.0

Extremely fast check in process. Equipment in excellent condition. Fast and easy return. 10/10

DAVID F. 
Rating:
4.0

Customer did not leave a comment.

Robyn G. 
Rating:
5.0

Can't think of anything, really. The fellow who helped me connect the trailer was phenomenal!! Sorry, I didn't catch his name but I would nominate him for employee of the month. Very thorough and knowledgeable on how to connect everything. Never had that much help before at any U-Haul location in AB or BC.

WAYNE F. 
Rating:
4.0

Customer did not leave a comment.

PAUL E. 
Rating:
1.0

Customer did not leave a comment.

Gwenael H. 
Rating:
4.0

The main doors in, and the elevator are in general disrepair and are regularly broken down, prohibiting easy access. Organizing obtaining new units for rent was almost impossible, b/c online and telephone systems are poorly updated. However the staff were exceptionally helpful in a stressful time, and made it possible to take on a number of units that online systems weren't aware of. There is another gap in online systems between HQ accounting systems (where bills are paid) and the local accounting teams. We regularly paid bills and still received notice for payments needed. The facility is dramatically understaffed at the month's end, when transition is high. The staff are helpful, and thoughtful, but ill-equipped to handle priorities at the end and beginning's of the calendar month. However, mid-month, the staffing levels enable appropriate service. Lastly, the local truck-rental systems feel scammy...taking reservations for trucks in one office, and then making the customer drive 20k in both directions to pick up and drop off the trucks, and then charging them for the KMs. Poor business tactics.

Mark H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Colin W. 
Rating:
4.0

The staff at this Tolmie location, always very helpful, trying Their best to accommodate and troubleshoot

michelle c.  |  Overall Experience 
Rating:
5.0

Everything went very smoothly. Thank you!

PETER T. 
Rating:
4.0

Hidden chArges sucks.

CALEB L. 
Rating:
4.0

Well I was charged for 2 days and it should have only been 1. Otherwise it was good.

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

Tyler R. 
Rating:
4.0

The entire process was straight-forward, from pickup to return.

Charles C. 
Rating:
1.0

Will never use u hall again what a horrible unwanted experience. The staff at location. Where rude and could not understand there broken English. Poor service. Van was damaged and unsafe, also was charged for damage to which already existed. Will never recommend uhaul to anyone. Victoria Uhaul U are Robbers and thieves Sham on you

MICHAEL M. 
Rating:
4.0

Not enough large vans. I and two other people behind me asked for unreserved 26' vans. One person left unhappy. I and the other person settled for 15' vans that were too small and took a lot of trips that cost extra from the distance charges. Employees were pleasant and helpful.

BRIAN M. 
Rating:
4.0

Provide optional ball hitch and tie-downs rental with motorcycle trailer rental.

Richard P. 
Rating:
1.0

Better management of process, fleet, and parking. Better more courteous staff.

Kenton M. 
Rating:
5.0

Better orientation of the vehicle. Was hard to find in the lot and hard to understand the controls.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY T. 
Rating:
3.0

Customer did not leave a comment.

JAMES K. 
Rating:
1.0

Gas needle did not line up to the picture when I was given unit and over charged in fuel and my reservation was not there when I arrived so that was a delay and truck needed to be .over outta parking spot by worker it was so tight and that tookike 30mins .. all these delays and I got 5 hours to moved and got over charged for being hour later , never again using this place

MARSHALL D. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Armin B. 
Rating:
3.0

I tried to pick up my vehicle online. process to do so while on site was painful and ultimately there was no key lock box on the truck assigned to me. Vehicle was really dirty on the outside. Windows were dirty on the inside. Rest of cab was in an OK cleanliness state

Peter D. 
Rating:
4.0

Make sure where the vehicle is parked so customers don't have to look for it.

Arman D. 
Rating:
5.0

Perhaps not enough staff for the level of busy-ness. Had to wait longer than I would have like to check out. I also wonder if you could cut time down for payment. I used my credit card to reserve, then again when I took out the van, then again when I checked the van back in. Is there a simpler way? Thanks.

LAURIE P. 
Rating:
3.0

Vehicle was very high mileage, lots of Xs on it maybe 40 +. No convenient parking. App very confusing. Doesn't show your booking if you are not logged in but there is no option to log in?! 🤯 I wasted a half hour on each end trying to pick up and drop off using the app, but ended up both times going in to the office and queuing up.

Duncan M. 
Rating:
1.0

Terrible experience! We got to the location and saw the truck we reserved, but could not sign in online. We went to the location for assistance but told they are only providing parking for Uhaul. We called customer services and was on hold for 40 min, then was told the truck we reserved was not checked in by the location manager from its last service. Then we got redirected to scheduling and told the issue was resolved and asked us to try to sign in online again. That did not work then we called back the scheduling department, and we were told there was problem with the truck GPS and asked us to go to another Uhaul location. By now we have wasted 90 minutes! Finally we picked up the truck at another Uhaul location. When we returned the truck and apparently we were told we didn't put enough gas (1/15 short) and there was going to be an additional $10 charge because of it. Needless to say the customer services were little to be desired! Never use Uhaul again!

David T. 
Rating:
1.0

Horrible customer service and no parking. I arrived to get my 10' truck and pulled out the truck and put my suv in the space I got it from. The guy out side comes to tell me I can not park there because other trucks could come throughout the day. I said “sorry, where would you like me to park” he said “doesn't matter but not on our property”. I was by my self during this process. Clearly I have a car and just rented a truck. I asked again, what do I do with my car. The guy said you can park on the street parking 200 meters away but you will get towed after 90 minutes. Then he told me to park at Mayfair shopping mall 1km away and walk back. This is what I had to do. This is crazy and discriminating as I recently had an injury to my knee and had to walk 1km to pick up my truck I rented just so I won't get towed by U-Haul or the city of Victoria. Complete garbage. I expect a call to follow up on this.

LUCAS T. 
Rating:
3.0

Only one person manning the counter; very slow service.

owen C. 
Rating:
1.0

Long lineup to get a vehicle. Understaffed. Then they charged for fuel even thought I returned the van with more fuel than when I received it. If you have to use UHaul I guess you're out of luck but I'd recommend Budget or some other rental over them any day.

Kevin C. 
Rating:
3.0

Your app sucks

Bruce E. 
Rating:
3.0

Road was blocked, very vague in terms of where vehicles were located.

Scott H. 
Rating:
4.0

Because I did this entirely over the internet and not knowing the ins and outs of the facility. It would have been nice to have been shown the access to the H level and other possible options. Freight elevator was slightly confusing the first time. All in all I’m pleased 👍

greg K.  |  First Impressions 
Rating:
3.0

I picked up the truck on a busy Saturday, although I had pre-booked and pre-checked in. The checkout process by the time I drove the truck away took 1 hour and 20 minutes. Upon my return to check the truck back in on the Monday. The business was quiet and the return was very quick and efficient. Service was friendly and polite on both occasions.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

KELVIN K. 
Rating:
3.0

Customer did not leave a comment.

Kyle E. 
Rating:
3.0

The truck was dirty but it was quick in and out. It did what we needed it to do.

Brendan C. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

I was glad to rent U-HAUL.Thank you

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Tanya L. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
2.0

Hi. When I picked up the truck fuel level empty. And the person at the counter said bring it quarter tank and they will reimburse it. So I take the the truck to gas station to fuel quarter before I do my job it cost $72.27 and after I finish my job I fuel and $23 to bring it quarter tank and I drove only 18 miles. I asked the county person to reimburse $72.27 but he did only $60 . I spent my own time and couple of km to fuel first and still I am not getting my fuel money back.

Madheswaran P. 
Rating:
4.0

Customer did not leave a comment.

Dale W. 
Rating:
4.0

Customer did not leave a comment.

Albert L. 
Rating:
3.0

I would have liked to have seen the debut machine clean. It looked like it hadn't been clean in a few weeks and was dirty. But the truck itself was extremely clean!!! The 10ft truck worked well. No issues with that. I had rented it for 4 hours. They have a lot of trucks to rent hence why I went to this location. The only issue I had was that the truck leaked oil into my driveway. I was in a hurry and forgot to mention that to the clerk when I returned it. Hence why I gave an average review instead of higher. Now I have to buy a product to get rid of the oil stains from my driveway.

KULDIP D. 
Rating:
5.0

the rear light was not working properly. it was fine for what i needed

Ian B. 
Rating:
1.0

Have the equipment that I had a reservation for actually available would be nice. I had to rent something unsuitable.

PETER B. 
Rating:
5.0

Very nice staff! Awesome location! Wide selection!

Moses D. 
Rating:
5.0

Love the mobile pick up and return option.

PIERRE L. 
Rating:
1.0

The customer service in the beginning of the transaction was okay. The girl was decently polite though it was obvious she was not a huge fan of her job. The real problem started when I went to return the vehicle. When I went inside the customer service area to return the keys and confirm my invoice, I was rather rudely told to just return the key to the guy outside. When I went outside to return the key to the guy, he was so busy speaking with his fellow employees about non-work related topics that I had to interrupt the conversation to get any type of assistance. Once the guy took the keys he very quickly hurried me out by doing a quick look over and then telling me I would receive my invoice within the next 20 minutes. When I asked to receive one on the spot, he informed me it would be emailed to me. I then waited over 2.5 hours to receive the invoice. When it didn't come through I called uhaul wondering what happened. After waiting on the phone for 35 minutes the gentleman on the phone (who was completely lovely) informed me that the vehicle had been marked as a no show return. Which means that the employee never checked us back in. He said he would make a comment on my file and someone would be in contact tomorrow. Uhaul owes me money for the km I did not use and I do not want to be charge ANY type of late fee. I have pictures proving that I returned it on time, in good condition, less mileage than paid for and a full tank of gas. I want my money returned and my invoice sent. I will NEVER recommend this location to another person as I cannot trust the reliability of the employees.

Shaylene S. 
Rating:
5.0

The first truck I picked up broke down after driving 5 km down the road . The staff was helpful to replace it for me but would have been in a really bad experience for us if we had loaded it and then it broke down . I would recommend to provide with newer unit to the people who are driving out of town or doing long -haul . Thanks

VIKRAMJIT B. 
Rating:
5.0

Quick, easy, convenient and accommodating! This was the best U-Haul experience I've had to date, and I've had a few. Thanks!

BENJAMIN W. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Jain G. 
Rating:
4.0

Customer did not leave a comment.

Donald L. 
Rating:
4.0

Besides not having the dollies and such that I requested I had absolutely no issues with getting my U-Haul. However, I had also wanted to rent auto-transport for my vehicle and online the price I was told was $247 and upon arriving to uhaul they told me it would be $650

KIANA K. 
Rating:
2.0

The location was literally a corner store in the very busy and growing town of Langford, BC. There was one person working the counter ringing in cash sales as is the usual business with a corner store then he had to run outside and point to the truck I would be using which was parked in a lot which was impossible to turn about in due to its extreme density of rental vehicles. The solo employee left me in the lot for another 15 minutes while he ran back inside to deal with his cornerstore business then arrived back outside to the lot and proceeded to move another vehicle so that my vehicle could have access to "space" in which to use to turn around in. I then was instructed to load a car hauler trailer (which I had reserved) with inches to spare. I finally made it out of the dealer's location with no incident... including loading my car onto the trailer. He didn't check lights or anything and I assumed everything was good in that department. On a side note, the truck had been dropped off only an hour before and I could tell it was not at all disinfected as per COVID requirements!! So I drove the vehicle (and my car on the car hauler) to Victoria, BC where I lived. I loaded the huge truck completely and packed my empty car full of stuff as well. By 6pm, I was ready to leave on my trip and so I did a pre-trip inspection of the trailer lights and of the whole unit in general. I discovered that the trailer lights weren't working. Now, I am a licenced mechanic with 25 years. I always travel with a small tool kit which will at least let me diagnose problems with my own issues. So I used my tools to diagnose problems with your truck and trailer. Your trailer checked out fine. Your truck showed no power to the trailer connection. So I was left in a dilemma. Unpack the complete truck or wait until morning (daylight) and drive north (3hr drive) cautiously. I chose option B. Who wouldn't? At least I chose not to drive a truck thru the night with no working trailer lights. So I slept on the carpet of my empty unit that night because I couldn't drive to a hotel due to my car being packed on the car hauler and it was dark by then. I have learned a lesson. Check the trailer lights on the rental unit before leaving the uhaul rental location.

Andrew H. 
Rating:
5.0

The personnel that met me upon returning the truck were SUPER helpful. I had selected mobile return but they offered to complete the process for me and everything was done within 2 minutes. Very kind of them to go out of their way to process their return. The whole experience of renting the truck was positive from start to finish. U-haul remains best in class.

TRISTAN W. 
Rating:
3.0

Customer did not leave a comment.

Stanley Dale W. 
Rating:
1.0

I moved my stuff in 2 days before the end of the month because of sertain circumstances and then ended up moving my stuff out a month later but 2 days after my rent renewed. Would not give me a deal for only being there for 2 days. Made me pay for an entire month. Ridiculous. Will never use uhaul storage again ad there are many other options.

Kiefer C.  |  Overall Experience 
Rating:
3.0

It was very frustrating to find a parking spot. You want customers but don’t give them enough parking. Your idle trucks take up all the parking stalls. Extremely frustrating!

John B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Clayton P.  |  Overall Experience 
Rating:
5.0

The staff were super accommodating as I had to move to a larger storage locker

KRIS C.  |  First Impressions 
Rating:
1.0

After having used the Excellent U-Haul Facility in Winnipeg on Empress I was severly disappointed in the moldy storage facility in Victoria. Every bedding item I owned mold smell and needed to be replaced including matress. Having no heat and no circulation is a big part of the problem. The check-in counter is understaffed. Check-in was 20+ minute wait. Your check-out process is broken. The counter person had called a week before my next months fee was due. At this time I informed her that the locker was empty, cleaned and that I was done with it. She seemed confused needed to check locker and would call back. Nothing? She calls again two days before the rent is due. I state what I had said earlier. Now she says it may be too late to NOT pay for another month. I going "what"? I explain again and she say she will call me back. That's the last I heard of her. Wow that place is too busy and too understaffed. Moldy and Damp. Go elsewhere my friend.

michael c.  |  Overall Experience 
Rating:
4.0

thank you for renting me this storage unit. I would recommend this facility and staff

veronica s.  |  Overall Experience 
Rating:
2.0

The facility is old and has a mice issues. Trying to find a place to unload or load is nearly impossible because of all the uhaul trucks taking up the spaces that should be for storage customers. Store the uhaul trucks off site. The manger is great though and was very accommodating and helpful!

Kim C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim F.  |  Overall Experience 
Rating:
1.0

I could not have provided such poor quality service even if I tried. No transaction went as planned even the most simple ones that a five years old could of completed.

Alexandre L.  |  Overall Experience 
Rating:
1.0

Incredible slow at the counter like they no idea what they doing , I paid for a month from November 11 to December 11 and received a call that my locker had been cleaned out , problem was I put nothing in the locker and when tried to explain they looked at me like they had no clue what was going on , never use this place .

Lucas C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy D.  |  Online Move In 
Rating:
4.0

Access hours reduced due to Covid. Asks 24hr access.

jameson m.  |  Overall Experience 
Rating:
2.0

Storage area itself was fine but the organization was not. We were told at 7pm that the facility was closing when the website says we have access until 10. Parking and trying to find a spot to load/unload the truck was a nightmare. The online move out tool for storage does not function well at all, and the manager did not check up on this which resulted in me getting an email about owing the next month's rent as well as a late charge, and having to call corporate customer service because the location did not answer their phone. It took about four days to get any sort of confirmation that my move out had been processed finally, which was only in the form of a "how did we do" email.

Kassandra W.  |  Overall Experience 
Rating:
5.0

Staff fantastic. Facility safe, clean, secure. Best price I could find when looking for a unit. Customer service was top notch. Thank you for keeping my stuff safe for me.

nicole d.  |  Overall Experience 
Rating:
5.0

The phone representative who dealt with my concern, was very helpful and was able to give me a refund which I appreciated under the circumstances. She was excellent!

lynne M.  |  First Impressions 
Rating:
1.0

We moved accross the country to find out on arrival that our storage "reservation" qas not really a reservation and that there were no units available.

Mattew T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marc A.  |  Overall Experience 
Rating:
3.0

There are definitely mice in the building and I found their feces in some of my belongings. The uhaul lit was extremely crowded with vehicles when I wanted to unload my items, and I was lucky the truck I needed was right next to the storage loading/unloading area. Staff were very helpful in helping to move trailers Out of the way so I could actually back the truck up. Another person was unloading at the same time, but there wasn’t enough room for them. Otherwise accessing the space, using the trolleys and elevator were fine. Again, staff were busy, but really helpful.

Rudy S.  |  Overall Experience 
Rating:
1.0

The manager was the type of person who wanted to take every penny he could squeeze from you, but wanted to offer the most terrible experience at a uhaul in Canada. Compared to the uhaul storage I used in Ontario, the Victoria Topaz location was terrible. There were rats in the storage lockers. For some reason the facility was NOT secured and there were homeless people inside walking around. One time I went to remove my things from storage and someone had left all their items on the only elevator the previous day and instead of quickly cleaning it up so that other customera could use the elevator, they left the elevator closed off completely for 24 hours. Therefore, I could not take anything out of storage that day and it was a waste of time. I will continue to use uhaul but not this specific location until there isa a management change. Thank you.

Cherokee W.  |  Overall Experience 
Rating:
1.0

Horrible experience. We will never use U-Haul again We booked a truck for contactless pick up so we could make a specific ferry reservation. We got a call a week later saying we have to pick it up Later in the AM and miss our ferry or the night before and return it late with a fee. I had to call back and fight to not pay for that extra Time that I was forced to take. I arrive at storage locker and they have no lockers available with the square footage I reserved. I was then told “reservations mean nothing” and that I could only have a smaller storage locker with 60sqft less. My house can’t fit in it. The storage lockers are dirty and made of old wood with wire cage walls separating the units. We ran into another customer there who said they had a hug and rodent problem and were pulling their items out. After 1.5 hours of waiting for them to find a solution I was finally forced to drive to drive 45 minutes to a different storage company and pay more money to store else ware. They were AMAZING. Actual customer service, they gave us free flat decks because we had been Screwed around by U-Haul so long and they brought us out ice water to keep us going. I will be calling to get my storage locker insurance refunded and will also be inquiring about why our trip cost $1000 when the owner of a neighborhood store said he had never seen one over $400 Vancouver to Victoria. I will also be posting my experience on every possible site I can find. No one should have to deal with this especially during covid.

Taylor R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melody m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HENRY V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher K.  |  Overall Experience 
Rating:
3.0

The staff at the local facility do the best they can with a flawed system. I had numerous positive experiences with staff member Abhin Jose. Access via the card reader-operated door or through the roller door was numerous times out of order during my two-month use of the facility. It was subsequently fixed, but half my experiences at the facility were with broken doors (though not insecure). Such things happen. The real problem is with U-Haul's system. It allows customers to reserve storage online regardless of the facility's availability so that they can not honour everyone's reservations. I was one of the lucky ones; I'd have been hugely inconvenienced had I not been as I had a truck full of furniture from out of town. As it was, I was only moderately inconvenienced by the resulting disorganisation. I also had to pay a full month's rent for the final week of use as the system does not parse rentals for any less than a month. Charge as you will with your business model, U-Haul, but that isn't very customer-friendly. Knowing this now, I will seek to use a storage competitor in future who can charge pro rata at least by week. Finally, the problems of the U-Haul system are intertwined with the self-service problems online, which I won't even begin to address. Suffice to say this is not the facility's problem but the U-Haul organisation's. My overall experience and note of others' complaints leaves me with the impression there is little appetite at the corporate level to address such systemic failures so I have low confidence anything will change, nor indeed that this feedback will even make it to the right ears.

Geoffrey M.  |  Overall Experience 
Rating:
1.0

Uhaul has a rat infestation

Walter E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

shawna c.  |  Overall Experience 
Rating:
5.0

I always felt safe when I was in at the locker.

PATRICIA M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Brody R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin V.  |  Overall Experience 
Rating:
4.0

Staff were nice and helpful.

Audrey B.  |  Overall Experience 
Rating:
4.0

The website said 24 hour access but the local outlet restricted access to office hours. I would liked longer hours on the weekend. Staff were really polite and professional. Couldn’t get any better than that.

Troy N.  |  Overall Experience 
Rating:
3.0

I sought other options because of the cost of the rental. I would not hesitate to rent again when and if the occasion arises.

Francis P.  |  Overall Experience 
Rating:
5.0

The staff were very varied from the very rudest to totally charming. Often a bit slow. The young lady who checked me out was the latter and left me a good final impression. Quick, efficient, pleasant

Nicholas C.  |  Overall Experience 
Rating:
1.0

negative experience with lady at desk Understanding manager that assisted and actually cared Truck leaked and 10 boxes plus mattresses were damp, it was mentioned but nothing done or acknowledge

Trevor P.  |  First Impressions 
Rating:
1.0

Worst experience I’ve EVER had

devon s.  |  Overall Experience 
Rating:
2.0

The lock didn’t fit in the holes every time I needed to lock it I couldn’t they said they would fix it but never did. 3 times I couldn’t reach my boxes only the last time I received a ladder.

galalisa s.  |  Overall Experience 
Rating:
1.0

Worse experience I’ve ever. 100% would not recommend.

Aidan S.  |  Overall Experience 
Rating:
2.0

Disappointed

Noma M.  |  Overall Experience 
Rating:
3.0

Too expensive

Dean G.  |  Overall Experience 
Rating:
3.0

Thought everything was good but felt that not having a daily cost for the storage containers or breakdown for only a portion of a month kind of ridiculous.

Owen E.  |  Overall Experience 
Rating:
1.0

Mice infestation, poor customer service - from western region manager through to staff at the front.

victor r.  |  Overall Experience 
Rating:
5.0

Great service. If someone doesn’t pick up in Victoria then someone in North America will answer the phone and help you. I like the personal service. Highly recommend!

AMANDA JANE F E.  |  Overall Experience 
Rating:
3.0

The waiting time for this branch is very long Because of shortage of staff

HOSSIEN A.  |  Overall Experience 
Rating:
1.0

Horrid customer service. Wait times are quite literally outrageous. Rude and arrogant staff members, many customers including myself said after using this service, we would never use it again.

Lauren p.  |  Overall Experience 
Rating:
1.0

Rats pooped on everything I had in my storage unit, I had to throw away a number of items as a result.

Rory M.  |  Overall Experience 
Rating:
1.0

Complete disarray. A horrible and inconvenient experience all around.

Josh P.  |  Overall Experience 
Rating:
1.0

INFESTED BY RATS. ALL OF OUR BELONGINGS WERE RUINED. UHAUL WONT CARE ABOUT YOU EITHER. STAY AWAY. FARRRRRR AWAY

Andrew W.  |  Overall Experience 
Rating:
4.0

Recent reno's to the facility (fresh paint) were welcome. It is conveniently located.

Iris S.  |  Overall Experience 
Rating:
1.0

The people working at the counter are literally like robots. Rude robots. I can’t even begin to tell you how poor their customer service was. I don’t understand how these people are employed.

Tye H.  |  Overall Experience 
Rating:
1.0

Very poorly managed, chaotic & it shows in their attitude toward everything & everyone. Their trucks block storage access doors, no parking, everything takes a long time. Manager is combative. Run!

Pirooze K.  |  Overall Experience 
Rating:
2.0

This location is chronically understaffed. Line times can be ridiculous. I moved my things out of storage yesterday to find rat droppings all throughout my bags of clothing.

Tane C.  |  Overall Experience 
Rating:
1.0

Insufficient staff to deal with customer traffic. Insufficient room on the lot for equipment traffic.

Christina v.  |  First Impressions 
Rating:
2.0

I'm used to spacious US facilities. The building here is antequated. Storage lockers are not sized to match truck sizes, floors are uneven, the sole elevator must be shared with other movers.

Paul D.  |  First Impressions 
Rating:
5.0

I really enjoyed the convenience of uhaul, it made my move from Vancouver to Victoria effortless. The staff was very helpful and accommodating to my needs.

Loni I.  |  Overall Experience 
Rating:
1.0

A nightmare experience. So many mice I'm still emptying mice droppings from my boxes. Inconvenient. U-Haul parks their spare trucks in the loading area. Thru-way often blocked.

Barry D.  |  Overall Experience 
Rating:
3.0

It was relatively clean, but the person who initially brought me to the unit pointed out the two contraptions with mouse poison and said the place was full of them. That freaked me out a bit.

Alissa B.  |  Overall Experience 
Rating:
1.0

customer service at location horrible, didn't set my account up properly to start with, sent me emails and letters regarding payment, didn't respond to ANY of my emails or telephone messages -

LIZ H.  |  Overall Experience 
Rating:
1.0

Worst service ever. Staff is terrible. I’d love to know what their problem is. it’s like they have morning meetings about how they hate customers. Wish I could move out again to leave another comment

adam b.  |  Overall Experience 
Rating:
5.0

You guys were amazing and very helpful and understanding

Jesika K.  |  Overall Experience 
Rating:
1.0

Awkward floor layouts with beams criss crossing make it a challenge to move large items in. Damp mouldy smell, wet rotting floors, mouse poo everywhere made me remove my stuff as soon as I could.

Adam H.  |  Overall Experience 
Rating:
1.0

We assumed the facility was secure but were broken into and we were not informed.Reserved lockers were not available on checking in.Difficulty communicating re: setting up automatic payments.Unhelpful

donna m.  |  Overall Experience 
Rating:
3.0

The staff were efficient and helpful BUT there were 12 stairs to my space. Even if UHAUL is too cheap to put in an elevator why not a ramp? The unit I had reserved and confirmed was not available

Leslie S.  |  First Impressions 
Rating:
5.0

I was well looked after by the staff at U HAUL

christopher w.  |  Overall Experience 
Rating:
3.0

Customer service offered by custodian was exceptional. Left waiting by service staff. I felt my storage unit offered solid value. I wasn't thriled that it was riddled with mouse droppings on move in.

Noah M.  |  Overall Experience 
Rating:
2.0

Rat Infested, half my stuff is wrecked from mice chewing it, not a chance I would ever recommend this place to anyone

WESLEY L.  |  Overall Experience 
Rating:
1.0

YOUR SERVICE SUCKS. i can write 10000 words of how unsatisfied I am THE WORST SERVICE EVER

RICHARD H.  |  Overall Experience 
Rating:
1.0

Worst experience ever. Dont hire homeless guys and ask them to work... please......

JI L.  |  Overall Experience 
Rating:
4.0

All good !

Allen R.  |  Overall Experience 
Rating:
1.0

Every time I went to access my unit the card would not work AND the area for loading and unloading was always blocked with UHaul rental trucks or equipment. You need a bigger or a second facility,

GARY W.  |  Overall Experience 
Rating:
1.0

Storage locker had a rat infestation to the point where my things were covered in urine/feces. The staff wasn't helpful in the slightest and was quite rude through my entire re. Public washroom filthy

ALEXANDRA D.  |  Overall Experience 
Rating:
4.0

I had a good experience with the staff and the actual storage unit. Thank you for everything. No need to change anything except perhaps putting in a couple of lights in the actual storage unit.

Monty M.  |  Overall Experience 
Rating:
2.0

We had pre-booked a storage locker last July, when we arrived it was not available; not enough characters to explain problems. Smelly, 100+ years old, always a "meh" attitude from staff.

Shannon M.  |  Overall Experience 
Rating:
1.0

Delivered 2 days late and box sat wrong end out so couldn’t open door, got numerous runarounds whenever I called, website and quoted price were unclear, misleading; got hung up on by Billing. Late p/u

Terri K.  |  Overall Experience 
Rating:
1.0

By far the WORST experience I've ever had with any company. DON'T TRUST UHAUL. Unlawful eviction, theft, lying and then degraded by the manager. Cant reach anyone at office. Going public!

nicholas L.  |  Overall Experience 
Rating:
3.0

Customer Service at the US central call center UHAUL not satisfactory. Did not pick up UBOX on promise date. Unable to confirm arrival of UBOX at destination. Failed to advise Topaz Ave of Move Out.

laurie r.  |  Overall Experience 
Rating:
3.0

When I checked into the storage unit, UHaul seemed understaffed. It took a long time to find an employee outdoors who could unlock my storage locker for me. The floor of the storage unit was dirty.

Elissa W.  |  Overall Experience 
Rating:
2.0

Too many uhaul vans/trucks at this location -blocking storeage unit B doors. - problem with incorrect info put on contract (problem solved by Van offic) - they have no staff and very long waits -

debbie R.  |  Overall Experience 
Rating:
5.0

Only complaint was that our locker was upstairs (A234) but had no elevator. We have a lot of books and I seriously worried about people hand-packing very heavy boxes up and down the 14 stairs. Kate

Kathleen B.  |  Overall Experience 
Rating:
4.0

The staff I dealt with in person and on the phone in the location I was at were very friendly, helpful and pleasant.

katherin s.  |  Overall Experience 
Rating:
1.0

The Manager, Bronwyn assisted drug dealers to break into my storage unit.

Anthony B.  |  Overall Experience 
Rating:
5.0

The original manager was no good at any of this stuff the gentleman who through his back out for U Haul though is a great man and his staff is great too ☺️

Malcolm F.  |  Overall Experience 
Rating:
4.0

Great staff! Cheerful, helpful, patient. Their own uHaul trucks block the loading dock however. That was annoying, but it is a small lot.

Alexandria R.  |  Overall Experience 
Rating:
3.0

Outdated and expensive

victoria a.  |  Overall Experience 
Rating:
4.0

Thanks for all your help amd recommendations. We appreciate ihaul and its commitment to its clients! Considering how busy everyone is, they were awesome. Again thank you.

LIS K.  |  Overall Experience 
Rating:
2.0

Unfortunate vermin infestation (apparently due to another customer storing food) resulting in mice feces and urine all over our belongings. Uhaul should have notified us at the time it occurred.

Robyn U.  |  Overall Experience 
Rating:
4.0

Rates are reasonable. The half floor storage is not the best.

ghislaine b.  |  Reservation 
Rating:
4.0

The people were very nice. I just didn’t like that it closes at 5 pm.

doug c.  |  Reservation 
Rating:
3.0

a little unorganized but overall, Uhaul did what I needed.

sam r.  |  Overall Experience 
Rating:
5.0

Absolutely top notch service Luc went way above and beyond to help make our move a little easier. Tim was extremely helpful as well. Way to go!!! Excellent customer service. So thankful.

Max D.  |  Reservation 
Rating:
1.0

I would prefer to discuss my comments over the phone

David S.  |  Overall Experience 
Rating:
4.0

Good experience overall, thank you

Evan S.  |  Overall Experience 
Rating:
1.0

absolute chaos at that location, waited 2 hours to see someone at the front desk, understaffed disorganized, then after that still rude at front desk. don't see how this place will stay in business.

Kent R.  |  Reservation 
Rating:
1.0

the lineups for service are always longer than 1/2 hour. There is never enough counter persons. I had to go back to the office 3 times to get proper access. Not a good day at UHaul. Locker was great

Janet C.  |  Reservation 
Rating:
4.0

Everyone involved with the Victoria drop off location on Topaz were amazingly helpful.

James M.  |  Reservation 
Rating:
1.0

I had to throw all of my boxes out because they were covered in rat feces. I was told since I did not get insurance nothing could be done. I paid for a service, and your duty of care was not fufilled

Michelle B.  |  Overall Experience 
Rating:
5.0

Very smooth and friendly experience. Luke the manager was outstanding in his service to us as well as all the staff. Thanks!

Brett J.  |  Reservation 
Rating:
4.0

.

Michael F.  |  Overall Experience 
Rating:
5.0

Our move was very smooth Thanks so much

Maria G.  |  Overall Experience 
Rating:
4.0

My experience with u-haul Victoria was great ... friendly staff ... polite And courteous. Would most definitely recommend this place of business!!

Linda M.  |  Overall Experience 
Rating:
2.0

I reserved a 5x12x8' space, filled truck with 5x12x8' of stuff, drove 1000km, and found that the space was only 5x12x6', 25% smaller than I expected. No reduction in price, no bigger space available.

Steve H.  |  Reservation 
Rating:
3.0

Stood in a line for 20 min. Had already used online app. app would not allow us to p/u cargo van once we found it.. Returning it was met with the same confusion and longer line up. Limited staff.

April S.  |  Reservation 
Rating:
4.0

despite being extremely busy, the staff worked overtime to make sure the huge line of customers got served. they deserve to be commended for all their hard work.

Tristan N.  |  Reservation 
Rating:
5.0

I realty like the store in Langford, its easy to use as a UHAUL service.

Jodie M.  |  Reservation 
Rating:
3.0

Storage unit we had reserved was not available as per our confirmation received from U-Haul. Only smaller and larger available. Larger had poor access and dark, so we had to go elsewhere.

jason d.  |  Overall Experience 
Rating:
5.0

Everything was exactly as I had left it two years ago. No damage was done to any of my items. Employees were friendly and helpful as always. Would return to this location again if in Victoria again.

AUBREY F.  |  Overall Experience 
Rating:
5.0

Our Uhaul experience was an easy process. In addition, all representatives that we spoke to regarding an extension on the Uhaul and storage space were very friendly and helpful!

Dave A.  |  Reservation 
Rating:
5.0

We had a great move thanks to U-Haul. The truck was comfortable and surprisingly easy to drive. So happy we went with U-Haul!

Robert C.  |  Reservation 
Rating:
4.0

An older facility with poor elevator service but well run with excellent friendly staff

peter m.  |  Overall Experience 
Rating:
5.0

Great help thanks again

Paul M.  |  Reservation 
Rating:
2.0

The entire experience with U-haul was very frustrating from beginning to end, most frustrating however was lack of consistent information from various staff.

jessica h.  |  Reservation 
Rating:
4.0

The was very nice but may need a few more people at the front desk. Over all a good experience at Uhaul. Thank you

Colleen W.  |  Overall Experience 
Rating:
5.0

Very helpful

Ron K.  |  Reservation 
Rating:
1.0

I made a reservation that you did not honour, tried to switch me to 2 units totally spread apart and one had a big pillar running at a 45 degree . I tried to cancel but have not heard from the manage

David Y.  |  Overall Experience 
Rating:
4.0

Bronwyn at Victoria Uhaul was a life saver. Extremely helpful. Cheers

Christopher B.  |  Reservation 
Rating:
5.0

Bradley and all the staff were great to deal with. Excellent service.

Richard L.  |  Overall Experience 
Rating:
1.0

Dead mice in our area rug we had to throw it out unfortunately

JUDE J.  |  Overall Experience 
Rating:
5.0

Luc went above and beyond to help us in a number of ways. I did have problems with the self check-out app but the real, human staff were all helpful. Again, especially Luc.

Angela I.  |  Overall Experience 
Rating:
5.0

Made the move so much easier and less stressful. Thanks!

Jeff K.  |  Overall Experience 
Rating:
2.0

Staff were okay but too few staff working. Long wait times. Broke freight elevator. Lock on the storage entrance was malfunctioning.

Kerrin B.  |  Overall Experience 
Rating:
2.0

The staff are fantastic and truck rental convenient. The mouse problem in the storage units is terrible however and should be dealt with. There were feces everywhere and clearly large numbers of mice

James M.  |  Overall Experience 
Rating:
5.0

Great service all around

PAT M.  |  Overall Experience 
Rating:
1.0

after 8 months of storage our belongings smelled musty and wooden items with drawers were stuck shut and still are. Staff were not helpful at all. I would like a response.

Christine N.  |  Overall Experience 
Rating:
5.0

really friendly,helpful, respectful and understanding. it is a convenient location and easy access/ thank you

CAROLLE SHAHIRA L.  |  Overall Experience 
Rating:
2.0

Hello, always changing the entry system, over worked staff, not friendly, rat pellets on our couch and boxes, yuck! Over three years over $7000,so no, not recommending.

COLLEEN P.  |  Overall Experience 
Rating:
1.0

I never moved in but yet the move out date is over 30 days from when I moved. The manager at this location is rude and very inappropriate. He is padding his numbers and staff don't do safety checks

Rachael S.  |  Overall Experience 
Rating:
5.0

The staff were very friendly, helpful and a pleasure to deal with.

CHARLES M.  |  Overall Experience 
Rating:
4.0

Thanks

Spencer G.  |  Overall Experience 
Rating:
5.0

Thank you to Bronwyn and the team for their professional service and support of our move!

Paul K.  |  Overall Experience 
No reviews have been submitted for this location.

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