Customer Reviews for U-Haul Moving & Storage of Walker's Point

Rating:

5.0

I was charged twice

Rating:

5.0

The service was above expectation. Keep doing what your doing.

Rating:

1.0

When I picked up the trailer, I waited nearly 30 minutes for somebody to put it on my car. Upon return, I even had to help them put the trailer back in the spot which made this significantly harder to work with than the location across town. Finally, they did not close out my rental appropriately and I had to go back to correct it. I would have just called, but nobody answers there.

Rating:

5.0

The staff is always friendly even when I come in to buy supplies from you all very helpful even you call nice friendly voice keep up the good work u-haul 😀👍

Rating:

5.0

No improvement need the person that I talk with he was very nice and pleasant I would recommend this drop off site they were very nice. Thank you

Rating:

1.0

I was guaranteed a 20ft truck and when I got there it was not available and I had to take a 15ft trailer which added more miles on. I would like the $50 guarantee back. Also I have not seen my final bill.

Rating:

5.0

No need to improve. My experience at U-Haul was pleasant.

Rating:

4.0

It took a 1/2 hour from app open to driving away with truck. I stared at 1:35 and figured 10 minutes to reserve so I put 1:45 pick up. I wasn't done with reservation till 2:05 yet they still had my start time at 1:45. It didn't matter to me because I didn't need that 20 minutes but the next person might. Rental time should start when reservation is complete and customer is ready to drive away with rental.

Rating:

5.0

Excellent service couldn't ask for better..

Rating:

3.0

Trucks needs maintenance and ran ruff. The truck was a little clean.

Rating:

5.0

I originally went to the state street location. The person I ordered the u haul from originally ordered a too small truck that we didn't ask for and she ordered it for a day too short. So I had to go to the 1 st street location to get the correct size truck which was an inconvenience big tim

Rating:

5.0

The staff were very helpful but definitely understaffed during peak hours. They were still courteous but the wait times were very long

Rating:

5.0

I feel like the drop off option of the lockbox is smarter than leaving the keys in the rented vehicle unlocked.

Rating:

1.0

Customer service/staff was lacking skills in communication and speaking clearly

Rating:

5.0

The service was extremely satisfying and professional, thanks Amir.

Rating:

5.0

Well the van i rented was good till I was on the freeway in heavy downfall of rain . The wippers only worked half way , was dangerous couldn't see verry well . They should have ben replaced before then .

Rating:

5.0

Customer service was fantastic

Rating:

2.0

Make the online reservation more streamline. You have to check in and walk to the door to scan a bar code for location. Then you have to walk to the other side of the lot to find your truck after you find your truck you have to enter more info. Then you have to walk all the way to the other side of the lot to retrieve the keys. There is no parking for your personal vehicle in the lot. To much back and forth to just rent a truck. My rental was for noon and by the time I left the lot it was almost 12:30.

Rating:

3.0

Got a call stating the trailer was never returned....The gentleman said he checked it in on the phone. I believe this has been resolved.

Rating:

3.0

Had to text corporate to get my receipt.

Rating:

3.0

Storage rental was fine, but this was accompanied by a truck rental. I had a reservation that was cancelled for some reason and I went online to reserve again the morning of my move to when I got the cancellation notice and booked again. I got to U-Haul a little early to see if there was a truck available early, which there was not. I was advised to come back at 2:00 because the 26’ truck would be ready. When I got back there was no 26’ truck or 20’ truck. The staff told me they couldn’t help me and offered no explanation why my reservation couldn’t be fulfilled. I had no option other than going with a 10’ truck. That required me to make not 1, but 3 separate trips while moving. 10/10 would NOT recommend using Walkers Point U-Haul reservations.

Rating:

3.0

Be more polite to customers

Rating:

2.0

My lock was cut off by U haul and replaced with out my knowledge. When I asked if they cut my lock off they lied to me I had to pay $100 for a locksmiths to cut off their lock they put on just to find my lock cutoff inside the locker which I took pictures of. This is unacceptable behavior and I will never deal with you again

Rating:

1.0

Took a long time to rent a trailer, guy was distracted on his phone and hardly talked to me. Then I was billed several weeks later for rental , horrible customer service

Rating:

3.0

Checking to get the trailer was no problem. However, returning it was interesting. The staff that works second shift is less than professional. Talking about gossip and swearing up and down. Not likely to go back

Rating:

3.0

You guys need to answer the phones.

Rating:

3.0

I was originally charged $57.77 at 1 pm on Saturday...I didn't return the truck on Saturday because I hadn't finished the move when I returned the truck on Sunday I was charged an additional charge of $204.04 for a 19.95 truck rental... I will NEVER entertain your business again

Rating:

5.0

Uhaul clerk was the bomb and knew her shit.

Rating:

1.0

I got to the location and asked for help finding my pre-paid locker to which I had to wait over a half hour for and then the staff worker couldn’t find it. He dropped me at the locker and walked away and there was a lock on the locker. Then I had to wait in the line for another hour to get a different locker. This location was so disorganized, the staff was not knowledgeable, the people working seemed like they had never worked there a day in their life or as if they were on drugs.

Rating:

2.0

3 employees stood around while one gal hustled her butt off. (She did an excellent job, and she's the reason for 2/5 stars rather than 1/5.) My rental was booked and confirmed for 2/21, pickup at 530. They failed to leave the keys for me, so my family came to help me move and had to turn around. Inconvenience and delayed everything I have going on in my life. I spoke to the call center when the missing keys didn't make sense. Ariana confirmed that because the rental is guaranteed, and wasn't fulfilled on the reservation date, I would have $50 credit. They proceeded to charge my credit card After I spoke with them inside to confirm they would Not charge my card. If U-Haul didn't have a stronghold on renting vehicles, I would absolutely never use U-Haul again. Unfortunately, you do, and I probably will have to.

Rating:

3.0

The entire process was aggravating and I had to go back and forth with uhaul customer service and the local facilities to get my stuff delivered and movers set up. The local employees in Wisconsin were nice and tried to be helpful. Uhaul main customer service was unhelpful and would give up and tell me to call a local office. The Maryland location was aggravating and constantly got confused and gave me incorrect information and also did not have the boxes ready for the movers to pick up even though it was noted on the account, confirmed the week leading up over the phone by me, and then confirmed the day prior by the moving company. It delayed the movers by over an hour and caused issues unloading at the complex as the loading dock was only available for a certain time which I had to pay for to have available for a 3 hour window. The movers had to rush to make it work and compensate for Uhaul. I will never use Uhaul again. It did not make it easy and made the move more stressful than if I had just hired a freight company. It was not worth the cost of over $2k as it did not make my life easier or less stressful. I will not recommend Uhaul or UBoxes to anyone after this entire horrendous process.

Rating:

5.0

I ended up coming here from another U-Haul location because the first one was unwilling/unable to do a one-way rental. The facility on 1st Street was staffed by friendly, helpful, and knowledgeable people (in addition to being impressive in size, cleanliness, and features), while the rental location in Greendale only went so far as to help me reserve rental equipment at this facility.

Rating:

4.0

The last two times they substitute the size of the truck on me. If you say you have it please don't give it to someone else.

Rating:

4.0

I had an appointment to rent a trailer for 9am. When I got there, I had to wait in line for a half hour because they didn't have enough counter help. The trailer was not ready. It was covered in a half foot of snow. It would be nice if a reservation was ready at the reserved time? They clearly had indoor space to have cleaned the snow off of the trailer and brought it inside to be ready?? The Trailer performed perfectly!

Rating:

3.0

The scan bar location that's supposed to be on the front of the building needs to be there for when people need to drop off after hours. It's a requirement from uhaul website.

Rating:

4.0

The truck was filled with probably 100 blankets/pads we did not order that made our move difficult because they took up so much space in the truck.

Rating:

5.0

Very easy.

Rating:

5.0

Nothing

Rating:

1.0

Ramp was broke, movers didn't show up, returned the truck 15 minutes before closed but the doors were locked and employees inside just were looking as customers walked up.

Rating:

4.0

Please give me all of my equipment that I order

Rating:

3.0

Equipment was new and in good condition. Store seemed clean and orderly. Employees very polite. Professionalism questionable. Took far too long to get me keys to vehicle that was frozen and covered with ice and snow. I attempted clearing it myself but there was not a scraper in vehicle (in Wisconsin!). Ultimately a pleasant young man cleared it for me. I was the only customer in store and it was probably 25 minutes before I was on my way. Again, overall happy with vehicle I simply question management of that location.

Rating:

5.0

Spent 10 minutes removing snow and de-icing the truck. At 4 miles a gallon, i probably lost out on two gallons of gas just trying to be safe to drive. Unit does not come with an ice scraper, which would have been much appreciated. Glad I thought ahead and brought a broom to clean out the back.

Rating:

2.0

I reserved the truck online and was told the key would be in key box 14. After walking around the lot for 20 minutes I could find no key box 14. I went inside and after waiting Inline obtained the key. No furniture pads were in the truck. I told the employee and he told me to grab a pack outside. I needed a dozen and only found out later that only 6 pads per pack. The truck had a strong urine odor. Because we were in a hurry to complete our move we held our noses and suffered through the drive. When I returned the truck that evening the employee said that I had the stinky truck and it should be taken off the road. Thanks UHaul!

Rating:

1.0

Customer service was the worst I have ever seen. Employees were rude and discourteous. The one even yelled at my 82 yr old father. I was given a truck with 1/8th tank of gas. The back was disgusting and even had broken glass all over it. They made me go to an area that they park the trucks so close to one another that you can't even open the door and it was extremely dark with very little lighting. The guy was accusing me of trying to get free stuff despite my already paying for the supplies earlier that day. Very unorganized and no customer service attitude. He even allowed someone else to come in front of me despite my being right there at the counter. He also refused to give me his name as well. The only one that gave us his name was Larry, if that was his real name. There were only two guys working when we came to get the truck

Rating:

4.0

More staff, had to wait a half hour to get to the counter

Rating:

2.0

Always clean the vehicle inside, no smoke residius, seat clean, desinfected. The appearance and clean cabin is very important for good business. The last two vehicle rented was terrible.

Rating:

5.0

The person behind the counter was very friendly and helpful, however the truck was not clean. Also, I tried to do the contactless reservation and pickup system using the website and app, and neither worked. At all. I was signed in and had my confirmation number and everything and the app still said I had no reservations. This is nothing against this particular location, but for me on this occasion the entire digital presence for U-Hahl completely failed.

Rating:

5.0

The trucks always smell like smoke. I wish more emphasis was placed on not smoking in the trucks. Otherwise my expierience was great and made better by the friendly staff

Rating:

4.0

The drop off location was changed without my knowledge. I had to call to get it changed back to this location. Very frustrating.

Rating:

3.0

Make sure the equipment is zip tied. We were asked if we needed equipment (furniture pads) and we said no. The clerk said we could use the ones in the truck free of charge as long as we brought them back. We didn't use them but the dolly wasn't tied and we got charged for it. Also, the truck was dirty and stuck of urine.

Rating:

5.0

I was satisfied

Rating:

2.0

I used U-Haul for the primary purpose of renting a van to move my son from Neenah to Port Washington. That went well. I then utilized free rental of a storage space for a 7-8 days before we could move my son into his new living space. The staff encountered technical difficulties and my given code and later a card did not work to gain access to the space. Then after we moved out of the space, after informing the attendant of moving out, I later got late notices for not paying for the next month. After sending an e-mail to the individual who sent me the notice with a copy of the ending of the storage rental, I got another notice regarding a lien on the items in storage (which was none). This time I called to complain and it was then taken care of. Also, at times, staff were away from the front desk for extended periods of time such that I could no longer wait.

Rating:

5.0

I was very satisfied I've been dealing with you guys for many many years thank you

Rating:

2.0

I placed an online pickup order for the next day. When I arrived there was no one behind the desk. I waited 7-8 minutes until a lady on her cellphone came out. She sat behind the counter and talked on her phone for 4-5 minutes and told me she would be right with me. Not only did I wait to be helped, but my order was never put together. So I waited another 5 minutes for her to gather my boxes. I was helped right away when returning my furniture dolly the day it was due. I got a call a week and a half later asking when I was returning the dolly, even though I had returned it a week prior. I was charged 66$ in fees for something that was not my fault. It was refunded and I usually do not complain, but after all of these problems I have decided I will not return or recommend this uhaul location. Unprofessional and unorganized.

Rating:

1.0

Bad

Rating:

2.0

The facility was nice but the office staff was not very friendly. Moving in was easy but moving out was extremely difficult due to the building maintenance; the staff was not accommodating or helpful in this situation.

Rating:

4.0

The store was clean, well lit. The staff was professional and efficient. The truck was not great. My rental was on 1/1/21 and there was a snowstorm. The driver side windshield wiper was broken so I was driving through a snowstorm with very little visibility. Those rear wheel drive trucks are very bad in the snow.

Rating:

2.0

Truck was covered in snow and ice. I eventually cleaned it myself because it was taking too long to get cleaned by staff. Inside the truck was the incorrect dolly. Then when returning my truck I was charged for the incorrect dolly. I still am not sure what is going on with the charge because I disputed it but have not heard back yet.

Rating:

2.0

My experience started off bad, as the staff member known as JJ, put his information in as emergency contact. I originally had a unit that was to small, I changed it the same day for a bigger unit. My movers notified me that same day that they had put some things in the smaller unit and at this time the office was closed. I wasn't able to gain access to the unit. I spoke with the "then manager" David he stated JJ could get me into the unit, since it had a lock and a note stating access was denied for none payment of rent, which David said the cleaning crew had put on. JJ stated he couldn't get me in because he had never seen the kind of lock and they didn't have a key. I continued to stop in and also call David and was told the unit had been rented and no one knew where my thing's were. I spoke to the off site representatives several times also and got no results. I spoke to the "new" manager Elgin regarding my thing's and no results. I also spoke with Elgin regarding a leaking pipe outside my unit that was to be checked on. When I began to move my thing's out I again inquired about my thing's and was told by the "new" manager Joe that I would have to file a police report. After moving my thing's out I called and was connected to an off site representative, and explained that there was damage to my couch from the pipe that I was attempting to try and use the move out online feature and wasn't able to, and I also sent a message from the site to the "now" manager Joe and got no response. She stated she would send a message also and I explained I had been trying to reach the office regarding the leaking and the damage, was told I would have to speak to the office and I explained I wasn't able to get through any time I called. The representative transferred me to customer care and I still never spoke with anyone. This has been my only option to express my concerns fully and it has been 5 day's since leaving the email for the manger and 4 day's since the off site representative sent her message. My overall experience was horrible after 16 months of storing my thing's and the continued staff turn over and no results regarding my concerns.

Rating:

5.0

More trucks

Rating:

2.0

I was given a free month of storage for two units because they didn’t have 1 unit big enough for what I needed it for. That was helpful and I was grateful. However, I found later that I didn’t need the units so I called and cancelled them. I was assured that it was cancelled. I started receiving letters about owing the facility. I called several more times and also showed up in person twice and was assured that both units were cancelled by the manager. I still continue to receive calls. Ridiculous!

Rating:

3.0

One employee was on a personal call placing an order. While the other employee helped me check out. The truck I rented smelled like cigarettes.

Rating:

2.0

The worker did not bring the dolley I ordered out and when I went back inside to follow up there was no one available to help me. No one was even around in the place. I left without my equipment even though I paid for it.

Rating:

3.0

I was told to just leave the trailer at the location. I had to unhitch it and move it to a parking spot. I was then charged $227 and told that I didn't pay anything. I have receipts for AZ pickup and one-way drive. I have emailed this location 2 times over the past week and have had no reply. Very frustrating and overcharged!

Rating:

1.0

We scheduled our reservation for 8am, which the website said was available and that I could pick up the truck with my mobile device. We drove two hours to be there and then found out that we couldn't pick it up until the store was open, which was supposed to be at 9. After 9, I was chatting with customer service because there was still no one there to get me our equipment. They said they had spoken to the manager, who was on his way but that he “didn't know how long it would take for him to get there”... how do you not know how long it takes for you to get to work?! As a manager or otherwise?! I walked to a cafe to warm up while I waited and ended up not getting the truck until 10, and they didn't have a dolly in it, but at that point we had lost two hours of moving time and needed to work that much harder to get what we needed to done before having to drop the truck back off. An all around terrible experience and no one I spoke with in the store seemed to even remotely care that they were late and made me and server all other people stand outside in the 30 degree weather waiting for them.

Rating:

5.0

Quick drop off and removed transport from my truck

Rating:

1.0

This was a joke. The truck was gross and then they tried to bill me for a “lost” furniture dolly. After repeated calls we were given a refund without ever talking to the manager. I would not ever recommend, if you need a moving truck try budget or Penske!

Rating:

5.0

The rental agent in Milwaukee was excellent, friendly and knowledgeable. !!!

Rating:

5.0

I was truly blown away by how easy everything at UHaul was. The storage space was so convenient and the truck rental could not have been easier! When I needed to extend my rental it was easy with the online portal and they were friendly, Covid safe, and affordable! Thanks for making me move so seamless Uhaul!

Rating:

1.0

Very disappointed at the end. In October I asked that I be taken off of automatic pay. I paid for October and November. In December we emptied out the locker first thing in the morning and got home and found out that you charged the card for December. I am hoping that this can be corrected. Also. You have homeless people entering. Using facilities. And leaving their snack items laying around

Rating:

1.0

I was unable to pick up the truck I reserved from this location because the lock combinations to access the keys had all been reset and none of the employees knew the combinations. This was after spending far too long in the freezing rain trying to get it open. I spent an hour and a half at this location being told very little, before finally being told I would have to go to a location 20 minutes away to get a truck. And since I had been dropped off here expecting to leave with a truck, I had to order a ride to get to the other location. When I asked if a closer location had the truck I needed, the employee told me he didn't know because it "wasn't in his district." And the employees weren't wearing their masks properly, which wouldn't have been an issue if I'd been able to use the contactless pickup as intended. I was then called 3 days later to ask why I hadn't returned the truck I never had in the first place. My experience at the second location wasn't great either, so I will likely never use Uhaul again, and will be sure to share this experience with anyone I know who needs this service.

Rating:

1.0

I did not sign up for a storage unit

Rating:

2.0

Smelled like urine TWICE inside my unit from nearby ones being used as a bathroom apparently. Not a pleasant first week experience. Finally got my stuff out of there. Please fix this problem. Happened twice weeks apart

Rating:

4.0

The employees were very friendly and helpful. I had a reservation, it was not communicated to this location and they had to find me a new space, which was done quickly and effectively. I don't understand why the U-haul corporation has such a hard time with their reservations, if this location didn't have space available I would have been screwed. I had even more problems with my trailer rental. All employees are great, but I have great criticism for u-haul as a corporation.

Rating:

3.0

It was short staffed and the wait time standing in line was too long. I stood in line almost an hour. I paid for a storage unit and got someone else’s storage, then I had to return to get the correct storage unit. The 24 access was ok but no cards available to use. Now I got my storage unit corrected. I’m satisfied overall.

Rating:

5.0

No comment you guys are good

Rating:

5.0

I tripped over a bike rack. Scratched my face and they had no first aid kit available. This was a very bad situation. For a class organization as this I thought this was not good. This should be available at all times as a safety tool. I BLAME the manager for this major mistake and it should be corrected at once .

Rating:

1.0

The staff was poor they took money off my card and idk what they did with it I had to pay twice on my storage the manager was horrible he didn’t even care and the staff a freaking rude the storage place hallways was nasty and they got roaches

Rating:

5.0

Very good place

Rating:

5.0

I was so happy to find a free lock in my storage when I got to the assigned location. The only downfall was the huge mouse house in my locker unit. Will my things be chipped away at by the mice? Does the insurance cover that?

Rating:

5.0

The staff is always helpful and the facility is clean and well maintained. Thanks!

Rating:

5.0

My favorite UHAUL storage location in Milwaukee

Rating:

5.0

JACOB HAS A VERY GOOD CUSTOMER SERVICE SKILLS he is doing a great job in the facility...

Rating:

5.0

That Mexican lady was really nice.

Rating:

4.0

I did not realize I still needed to check-in @ desk when picking-up my rental, or I would have arrived earlier as it was pretty busy. Once at counter things went pretty well, as we went through both trunk rental & storage rental contracts separately. Thaddeo(?) was my service rep & did a good job; he was patient to repeat some things for me as I am a little hard of hearing. After acquiring the truck & transferring some tools from my car, I had to return to office to arrange accessing storage unit to apply my disc lock (note: the only kind allowed), & Elton noticed my return to line & promptly asked me what I needed. He let know where to meet him, walked me to the unit, opening inspection, & applying my lock. I appreciated that quick help, so I could get on with my day. A pretty good experience & 1 month storage unit rental free with truck. Thanks Thaddeo & Elton!

Rating:

5.0

Very clean, friendly staff, convenient hours, and staff was very helpful. Very satisfied! Thank you.

Rating:

5.0

Just to say thank you,

Rating:

5.0

No comment

Rating:

5.0

A great experience. helpful staff, nice facility, decent prices,

Rating:

5.0

there was no lock in our unit but your phone people and on site manager were very helpful.

Rating:

5.0

The guy was very helpful and showed me different sizes and options for a storage unit and helped me settle on one for my specific needs and even showed me where it was and how to check in and out with the keypad and access code.

Rating:

2.0

I needed a rental truck for 6 hours to move 2 apartments but I was put on a schedule due to someone else needed the truck. It was awful! I was called repeatedly to bring back the truck, I probably won’t use these company for a while

Rating:

5.0

Thank YOU❤

Rating:

5.0

Helpful, friendly, easy access & location!!

Rating:

5.0

Only moved things out because I could no longer pay for two storages and I would’ve preferred everything to be in the Uhaul storage facility but the other storage unit was jam packed and would’ve been more of a huge undertaking putting it all in the uhaul unit...pricing is better at Uhaul, hours are way better, access more convenient and staff always been kind and very helpful!!!!

Rating:

5.0

Elton especially took charge of us and helped us through vehicle rental to storage on first floor convenience. Thanks Elton!

Rating:

5.0

Very pleased with customer service, storage, cleanliness, security, lighting, availability of access, and docks provided. All good. Used for 4 years straight and never a problem.

Rating:

1.0

The person working during my check-in did not know what they were doing. They had me pay for a lock before I got into my unit, even though there already was a lock in my unit when I arrived and I shouldnt have had to buy one. There is also a large pole running through my unit that makes storing things difficult and takes up quite a bit of space. I will be trying to find an alternate storage unit facility when places open up.

Rating:

1.0

We completely cleaned out the storage on Saturday February 29, 2020 and requested a move-out receipt at the store counter. I was told they would email it to me by Sunday 3/1/20 and as of today I have not received it. I called them Sunday, Monday, Tuesday Wednesday and can never get through to that location. The call gets forwarded to another Uhaul service center. The Uhaul service rep said she has emailed my storage location (1500 south 1st street, Milwaukee, WI 53204) but has not received a response either. I’ve been emailing customer service but they can’t locate the account. This is very frustrating! I still need proof we moved out on Saturday 2/29/20 so that we’re not charged for March.

Rating:

1.0

I don't understand how they're still in business, when they all have VERY poor customer service skills, they're rude and argumentative with CUSTOMERS!! THEY CHEAT AND BEAT CUSTOMERS, WHEN IN ALL ACTUALITY, IT'S US, THE CUSTOMERS THAT MAKE THE BUSINESS!! WITHOUT OUR HARD EARNED MONEY, THERE'D BE NO UHAUL!! AND, THEN THEY HAVE THE AUDACITY TO BE PREJUDICE AND OVER LOOK AS WELL UNDER LOOK THEIR CUSTOMERS!! JUST RIDICULOUS!! BETTER OFF RENTING FROM SOMEWHERE ELSE.. SOMEWHERE THAT APPRECIATES THEIR CUSTOMERS!!

Rating:

5.0

The customer service was great

Rating:

4.0

Thank you for your services

Rating:

5.0

That was my first Time use U haul,and was amazing from Green bay to Milwaukee the. Associete of the stores give us tremendous costumer service, definitely back rent again with yours

Rating:

5.0

Great customer service.

Rating:

5.0

Clean and convenient storage room

Rating:

5.0

Every was very helpful at the store. The storage unit I got is very nice as well. Thanks!

Rating:

5.0

She has a great

Rating:

5.0

Thank you so much

Rating:

5.0

Excellent storage facility. Climate controlled and well maintained. 24/7 access.

Rating:

5.0

Helpful staff, many storage options

Rating:

3.0

When I originally got the unit, I was told that we were unable to get a key card for access because it was down and then the pin info to get in also didnt work.

Rating:

4.0

Would give you excellent, but my storage unit had “rodent poison” with a Do Not Touch sign on it. Rats and poison were never a part of my deal when I paid for this storage spot.

Rating:

5.0

Everything from renting to checkout was a quality experience. The staff is knowledgeable and courteous. The facility was clean and secure. We’ll be using your service again, as needed. Thank you.

Rating:

2.0

We were given a unit on the 2nd floor with no elevator access. It was very painful having to take everything 1 at a time up the stairs

Rating:

4.0

Née to control the mice a little better

Rating:

5.0

Everything was good people knew what they were doing and friendly

Rating:

5.0

Thanks for the service I received im realli thankfully.

Rating:

5.0

Friendly staff, easy access to units, convenient location.

Rating:

1.0

No emergency responder , no one can answer the phone, called customer service 4 times to open up my unit, got storage at 6:50 and un load my truck then went to my unit when I find out still lock on it

Rating:

5.0

We actually did not get a unit at this location because the one I reserved, turned out to be too small. There wasn't any larger ones available but the young lady that assisted us, was awesome!

Rating:

5.0

Great customer service

Rating:

3.0

Customer service was excellent.. Price on uhual, I was not satisfied, because last time I was here it was way cheaper and this time, I came out paying $100.

Rating:

5.0

The place is very well kept with friendly stuff and great rates.

Rating:

5.0

Person helping me was new, and couldn’t find my unit......but he was very nice!

Rating:

2.0

Desk clerk gave vague and unhelpful instructions for finding the building and locker. Unable to get access to my locker at 6:30 a.m. (exterior doors locked)

Rating:

5.0

Fast and courteous

Rating:

5.0

Guy that had tattoos, wish I remembered his name was awesome! He helped us out a lot when I made the mistake of getting the wrong size storage unit. He’s the best!

Rating:

5.0

Great storage facility. Served our needs well. Definitely worth taking advantage of the 30 days free storage with rental.

Rating:

4.0

Very nice place.

Rating:

5.0

Everything was as a expected you Gus are the bomb great I will recommend you to all my friends

Rating:

5.0

Everything went wonderful

Rating:

5.0

worked well for my moving needs

Rating:

5.0

Great facility, friendly. Helpful staff. Great experience!

Rating:

5.0

Both managers have been amazing during my moving process. I appreciate their patience and great customer service. Thank you so much!!

Rating:

5.0

Great customer service

Rating:

5.0

Always courteous and helpful any time I came in to talk to staff. Thanks.

Rating:

5.0

Thank u ! u haul your service was well needed

Rating:

5.0

Very great service

Rating:

5.0

Thanks

Rating:

5.0

The Staff was always helpful and friendly. I rented trucks and had a storage locker too. I highly recommend this location. Thanks for all of your excellent service and support over the years!!

Rating:

5.0

None.

Rating:

1.0

Kid when arrived didn't know how to take car off dolly. Said was there for a year and never trained. He said I had to do it in a very rude manner. All around worst biz processes I've seen.

Rating:

3.0

When signing up the Manager of the store was very rude. story is longer than 200 character limit. The facility was nice, but I would never do business with that manager again. Rest of staff was nice.

Rating:

5.0

Overall positive experience. Only knock is that you have to pay more for extended hours access at U HAUL. Other than that this facility is nice.

Rating:

5.0

Client service was very friendly and helpful.

Rating:

4.0

The only thing I didn't like about the storage is the distance it was from my house; however that has nothing to do with you guys. That was the location my family reserved for me coming from Georgia.

Rating:

5.0

The only problem I had was the staff was never on the same page when it comes to asking a question. Every time I asked a question in person the staff just looks at each other I didn't understand why.

Rating:

4.0

This is the second time I’ve used this facility and would do so again. Friendly and helpful staff

Rating:

5.0

People were almost always cordial and more often then not - beyond friendly. I was with you for about 4 years and never had any issues. I wouldn't hesitate to use your unit again or buy supplies there

Rating:

4.0

Thanks a lot

Rating:

5.0

I've been using U-haul's Walker's Point location for many years. The staff always are great to work with and I love their online account management.

Rating:

5.0

Outstanding facility and staff.

Rating:

3.0

The wipers need repairs.

Rating:

3.0

The staff was friendly, but I wish that the location got back to me or gave me the ability to alter access window. I will refrain from making any final judgments until I have had more interactions.

Rating:

4.0

Good service

Rating:

4.0

Basically clean but could have used more sweeping in common areas and the share area was disregarded junk. Overall good and would recommend facility.

Rating:

4.0

Good storage and access to ramps and carts.

Rating:

5.0

Very understanding and helpful staff. In addition the facility is fully equipped and user friendly.

Rating:

5.0

I will definitely use uhaul again if I find need to. Thanks for the excellent service.

Rating:

2.0

Rat droppings on all totes and boxes. The boxes I bought from Uhaul storage did not hold well at all. The mice also chewed into my boxes. I WILL NEVER USE UHAUL STORAGE AGAIN!

Rating:

2.0

Always had issues.When I moved my stuff outta my first unit in their "new" building it was infested with rat poop/stunk.Prior manager before the current manager Tim was horrible.Was always something.

Rating:

4.0

With my daughter graduating from UWM, I was in need of a last minute change in moving plans. Everyone was friendly, even though it's very busy this time of year. I was taking care of! Thanks !

Rating:

4.0

N/A