Customer Reviews for U-Haul Moving & Storage of Walker's Point
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Walker's Point
Kate C. on
The team at this location is always friendly and helpful. Tim has a great staff!
David K. on
Only about 50% off your staff is helpful. Half are useless, the other half go above and beyond. The UBox was not picked up from our drop off location in time. This caused the UBox to be days late. Getting the $50/day refund has been difficult. Reserving and renting a truck to pick up the UBox was filled with hassles and disappointments. Tracking the UBox en route is a lie which your company says is possible but is not. The UBox is not actually secure as the lock can be easily removed by anyone with a standard ratchet set. Over all, needs a lot of improvement.
TEFFANY N. on
The staff at the Milwaukee location were all very nice and helpful. Thank you.
Jo R. on
Efficient and everyone was helpful and nice!
Sherricka P. on
Very nice place.
Jeremy M. on
Friendly and efficient as always. Thanks U-Haul.
aida s. on
Everything was as a expected you Gus are the bomb great I will recommend you to all my friends
Marjorie H. on
I had an appointment scheduled for 3. Dropped my car off at 2:45 and they said they had to push the schedule to 3:30 even though I had made the appointment over a week ago. Then I heard nothing and called back at 5 and they said it would be done in an hour or so. I wen there at 6 and it still wasn't finished and didn't get done with everything until 6:45. If I had known it was an all day event I would have cleared my schedule. Terrible service. Would not go back or recommend this location again. Get your act together.
kelsie f. on
Poor customer service, and was promised a time and they did not keep that confirmed tome. Had to call this location 3 times due to them failing to call back “in a few minutes” due to the computer issues. Wouldn’t recommend this location to anyone.
Tony R. on
The lady I checked out with looked like she just woke up. Wiping her eyes and basically laying her head on the desk. Then she was giving zero effort to answer questions. She just mumbled stuff and talked to me like I was a nuisance to her day. She didnt want to be there working, it was clear. As customer it was frustrating.
Joel D. on
I was very happy with the customer service! In the past that wasn't the case. So two thumbs up for that! Thank you
Martin S. on
Return my trailer at 9pm and everyone was blocked the drive ways and areas but I’m a pro was able to Maneuver it through the trucks anybody else that was a beginner would’ve never been able to make it so with that being said better organization
Bryan L. on
Friendly, efficient, and well run!
Adam F. on
I booked online a truck online but then a day later I received an email that UHAUL had changed the booking to a different location. I called UHAUL and requested the booking back at my original location, but I was unable to change it back with the customer service representative, thus the booking was cancelled. A few days later I went into the UHAUL location I desired to book with and asked if there were any trucks available--to which I was told "of course!" A week later when I went to pick up my truck (which was booked in person and had a reservation number) I was told that there was no truck available for me. The attendant just looked at me blankly. I had 5 people waiting at my home waiting to help, I was due out of my apartment within 24 hours, arranged the booking with plenty of notice and was told there was nothing he could do because “this is a busy this time of year.” I asked to speak to his manager. I spoke to Tim Stensloff who then proceeded to blame me for canceling my first booking (again, I tried to book the first time at this location, it was confirmed online, then switch to a different location). I told him, I understand that the first one was changed, I canceled it, went to this actual location and booked in person. He continued to look at me blankly and tell me it was my fault for canceling the first booking. These were two separate bookings made on two separate days! I was told that my booking did not guarantee me a truck and that I should know better than to move at the end of a month. Absolutely insane! I told Tim that I would not leave without a truck and he told me “too bad there is nothing available.” Eventually, he finally let me rent the 27 foot truck (even though I booked a 17 foot truck). In addition, my original booking was from 4:00pm-4:00pm the next day. I was given this 27 foot truck until 7:00am the next morning. After moving all evening, I had to return the truck at 1:00am to make sure it wasn't late the next morning. Unbelievable! You are a moving company and people move at the end of the month all the time in every city! Then to blame the customer for the lack of foresight on UHAUL's part is just amazing. Talking to Tim Stensloff was worse than talking to a brick wall. The guy really seemed to take joy in the fact that he was going to leave someone, who did their due diligence, without the ability to move. Unreal!
Vicki V. on
Very helpful staff and it was all easier than I thought it would be. Thank you.
Philip S. on
Trailer leaked rain water
Jeremy M. on
Excellent experience. Could not have been easier or gone more smoothly. Thank you.
Linda H. on
Guy was very very helpful went above and beyond to make things possible. Had great experience as always at this location
Bianca R. on
I made the reservation until 12pm. However, Amber entered in 11:15am. The truck needed a wheel alignment.
mickie l. on
Everything went wonderful
April M. on
Told to use my smart phone to check-in, but app wasn't there. However the place has good customer service and personnel were knowledgeable and friendly.
Ricky M. on
(1) Stop being on a lot of BS! (2) Same as Number (1)! (3) Same as Number (1 & 2)!
SAMUEL D. on
Have the equipment that i reserved in stock - I was charged for a bigger truck, that I didn't reserve or want for my move
James B. on
Waited for more than a half hour, couldn't buy supplies, all because the systems were down not just when I went to pick up the truck that was already reserved, but even hours later when I returned it!
PETER S. on
The trucks are old, run down, important parts of truck broken, absolutely unacceptable. Staff is not friendly, not pleasant to work with. Would recommend using a competitor!
Nuruddin H. on
They are not refund my money I didn’t use for a day I only one mil
Anna C. on
Nice leed facility
Karen H. on
We were so thankful that you were open on Memorial Day! The entire process went great. Will rent from U-Haul again and recommend!
Todd T. on
nothing, I has a great experience, thanks.
Timothy P. on
Awesome services people. I will definitely rent from here again keep up the good work
Jill C. on
staff always very friendly, knowledgeable and available to help!
Mathew M. on
Service was great, return was easy. Perfect experience.
Tammy W. on
worked well for my moving needs
Morgan T. on
There were no clear indicators for the pathway for the vehicles to move so the lot was blocked multiple times for long periods of times. The facility was understaffed, undercommunicated with lots of areas of inconsistent care. I had decent help this morning and I felt like it was very useful and consistent. When I returned my uhaul, I utilized the free month of storage option. However, the card reader was down and I was not given a card to access my unit, but the manager assured me that if I type in my pin that I'd have access to my unit. When I went to go try it, it didn't work. Then I returned to the desk, with a line of 5 people for one employee. I waited, got helped by a different employee who was extremely rude, rolling her eyes at us, talking down to us about how they never use a pin and that they can't provide us an access code to our unit, and how we can just go through the inner access instead of checking and out of our storage unit. I was really disappointed in the lack of customer service, the speed entirely, and I will not be recommending this location.
Thomas M. on
Great experience. Got the van I reserved super quick/easy when I arrived at the store. Drop off was just as easy and quick. Moving apartments really sucks but getting and returning the van was the least stressful part of the day. Thanks you uhaul and I'll see you next time I move!!
Brian L. on
Great facility, friendly. Helpful staff. Great experience!
Hilda G. on
Both managers have been amazing during my moving process. I appreciate their patience and great customer service. Thank you so much!!
Ray M. on
The representatives were very friendly and professional.
Siearra r. on
Great customer service
Siearra r. on
Should have a storage display with real household items inside so people understand the spacing in more depth
Debra C. on
I was disappointed cause the u haul didnt have a ramp the lady know that i was moving a washer,dryer,stove,and a refrigerator.i told her when i returned the truck i should of got some money off for that cause that was hard work without a ramp.i didnt know that all the trucks dont have ramps.
David M. on
The inside of the truck was smelly - otherwise no complaints!
Jill L. on
The young lady who checked me in was very sweet and helpful. She was a delightful change from the normal Milwaukee customer service.
Sara J. O. on
The van was definitely well maintained and the exterior was clean, but the cargo space was full of dead pine needles that we had to sweep out ourselves. Otherwise, the service was fantastic, and I would definitely recommend to all my friends!
Gary R. on
One strap was too short by 2 feet, looked damaged. Trailer became a liability. I did not go far or fast. The tech only seemed to check the hitch, and offered little advice. I would suggest a precise check list. Not satisfied this time but have always come back to a great location and products.
Keith B. on
Trailer had a flat tire and I had to unload the vehicle and switch to a second trailer. Caused me to be late by over an hour to my destination.
vadim y. on
I opted out of insurance when booking on line, then while at the office specially said not to include insurance coverage, yet when I got to Cleveland I found out that insurance charge was still added to the bill. Had I not checked, I would have paid for it without knowing. I called Milwaukee office and they agreed it was a mistake on their part and promised to refund that amount back to my card. One would hope it was an honest mistake and not deliberate action. Also, inside cabin of the truck was not clean. Regards...
edward m. on
Make sure the professionalism and friendly atmosphere remain the same. The staff was excellent and knowledgeable.
Robert P. on
My five stars are for the rental truck and the people. I would not recommend storage to anyone since my unit kept leaking water for almost the whole two years. To my surprise the roofers have been there several times but still have not fixed the problem. I paid my rent faithfully to finally mobe out and have the majority of stuff wet moldy ans destroyed. Im waiting to see if the insurance company blames the hole in the roof on a natural disasters so it would be my fault for the leaky roof
Susan S. on
Nothing
Rachel K. on
You guys were great! Thanks for making this part of our move super easy and painless! We always use this location for our moving needs and spread the word to friends too! Thanks for going the extra mile!
eddie c. on
Yes
Vanessa Z. on
Lady that helped when I picked up the truck was very helpful
jane n. on
Very efficient drop off location. Very helpful!!!
WENDY C. on
Always courteous and helpful any time I came in to talk to staff. Thanks.
ROSE B. on
Thank you for everything.
amanda h. on
We rented both a Uhaul and a car tow dolly. The Uhaul itself was fine but the tire on the car tow was flat by the time we got the Uhaul home to load it up. We drove it down to Texas and had to stop at least every 3-4 hours to check the tire pressure and had to put air in every time. Before we even left for the trip down to Dallas we checked and the tire was only at 22 I believe and was supposed to be at 65.
ben t. on
Communicate rental policies and potential consequences before allowing customers to use the trucks. I was charged hundreds of dollars for damage I never did.
Holly S. on
The staff is always so helpful and friendly!
sandra m. on
I am happy !! ?? Thank you !!
bernice b. on
Thank u ! u haul your service was well needed
nick c. on
I've had crappy experiences in the past, where employees have sounded arrogant and rude, this uhaul is not like that!!!! They kind, respectful, and more than happy to help. I would highly recommend this location to anyone.
mike m. on
The rental went smoothly but the employee never tightened the trailer tongue to the hitch ball when they hooked the trailer up to my vehicle. This allowed it to disconnect itself from the hitch when I tried loading the trailer which damaged my tailgate.
Caston L. on
Make sure the alignment on your trucks are often checked for proper handling. The truck that I was given could complete a turn on its own. It was very scary.
Antoinette S. on
My experience was great, had no problems. The person who helped me at the counter had excellent customer skills, something I don’t find very often. I will definitely use this location again and refer it.
James F. on
?
Mary C. on
Tara was AWESOME!! She made the return completely painless!!
anthony b. on
Great Service
Theresa M. on
As a returning u-haul customer I rate the facility as great. BUT as for the call center, payment processing and any other telephone communication I give u-haul a zero. If you notice I use u-haul quite often and this is my worst experience. I have been left on hold so long that out if frustration I’ve Hugh up. I have gotten conflicting information and wrong information. This move turned into one big nightmare costing me $599.00 due to bad information. I called the call center asking for assistance in what type of trailer to use and was mislead. I will NEVER use u-haul again. Brian of this location called me to verify the equipment as they had the trailer as a 7x12. No such product. In stead of offering me a closed trailer one way and a car hauler to come back the customer agent put me in a 12 ft trailer that supposedly a car could fit on. Wrong. I could go on but I’m tired of dealing with this mess.
Tawanda S. on
Serve coffee! ??
Louis C. on
The staff was amazing!
John O. on
They where good
Anthony G. on
Service was excellent, staff was knowledgeable, and I was in and out pretty quickly. This is not my preferred location due to it not being the closest to my house, but in a pinch they always have what I need and I have no problems going there. Overall, a great experience.
james b. on
The service was whoth in every aspect
Bradley B. on
I would like it very much if u haul compensated me for a full tank of gas- it was 3/4 full twelve miles- three gal. I added nine gals to top it off. Mabe a discount ??? Brad
Diana h. on
Very great service
BRIAN S. on
The inside cab was dirty from spilled drinks and smelled of wet dog.
SY S. on
Thanks
Garrett B. on
I rented an appliance dolly. The dolly didn’t function as designed and we couldn’t get it to work properly and ended lifting & moving a fridge & stove w/o it. We took it back and complained but the attendant on duty said he couldn’t give a refund w/o
David D. on
It's about $20 for a 4-hour rental, which is what's advertised on the truck- it doesn't mention plus .79 per mile, so my 24 mile trip was more like $40 than $20 with the tax and all. Just surprised me. ALSO- I couldn't find the "hazard" lights on this newer truck. I have always used them when backing up, driving slow, or loading (like in an alley) and felt less safe for not having them (or at least not being able to find them).
franando z. on
Keep up the good work
Marco R. on
All went well. Smooth efficient process. Online checkin helped.
Kyle C. on
The Staff was always helpful and friendly. I rented trucks and had a storage locker too. I highly recommend this location. Thanks for all of your excellent service and support over the years!!
fred c. on
The service was also very helpful thank you
VINH N. on
Over charged me for gas and also an extra 30 bucks for a fee. Very dissatisfied sucks cause consumer services was good
daniel m. on
Quick and friendly service!
Francisca M. on
None.
carolynn e. on
I cannot say enough about how friendly and helpful the staff was!
Rick V. on
Nothing I can think of - staff is very friendly & well versed in product knowledge. Facility is clean & has neat area- specific history . Location is my go-to for trucks & propane.
MIKE K. on
Very professional, courteous staff but I did end up with a 10 foot truck that has a misaligned driver's side door. It wasn't bad enough that the sensor was always flashing a "door open" warning but the door never seemed to completely close. I could hear air rushing through the gap whenever the vehicle was in motion. Otherwise, no other problems with the vehicle. Just something you might want to look at before you send that truck out with another customer.
Jan O. on
The staff is always friendly and ready to help in any way they can. Trucks are ready to go and road worthy. Always my go to place to rent box trucks.
christopher k. on
GREAT TEAM! From Veronica & Christopher
Ramona C. on
A bit pricey
ralph Y. on
U-haul network was down. The employees in Milwaukee were doing their best to work around it and were friendly. Very helpful with dropping off. Had a flat tire on the trailer overnight (it was very cold) but I aired it up and made it to the drop off point. Pretty sure it had picked up a nail, etc.
PETER S. on
The attitude of employees, upon return, were astoundingly rude. If theses people were my employees, I would fire both their asses! It’s a competitive world, this location fails!
Kate C. on
I rent from this location regularly and the staff is always friendly and so helpful. Great team!
Jeffrey R. on
Vehicle smelled of smoke pretty bad. Not a big deal overall, but made me think it wasn't cleaned very good prior to me using it. Overall, good interactions with your team and the truck got the job done!
felicia g. on
Explain additional prices. I went over the time, they agreed to let me keep it longer, but didn't say added rates... overall great experience as usual
Jennifer E. on
Great service, great vehicle. I will be back!
Willie J. on
Great friendly service.
James P. on
Clear Instructions were laid out about the car before driving
Valerie F. on
Dont over charge your customers.. management knew they did and they didn't care. I would never come back or tell anyone to go there..
Lawrence B. on
Staff is helpful and friendly. Plenty of trucks and vans available. Good location. Equipment is well taken care of.
Allison G. on
The staff were very friendly and helpful!
Jovan M. on
They wanted to cancel and refund me. The trailer was snowed in and the manager said that it was taking to long just give him his money back and tell him to go away. I shoveled the trailer out left with the truck before the manager came out. I came back for the trailer and got no assistance getting my car on.
Kate B. on
The man who we returned the vehicle to, was incredibly welcoming and friendly. He was very efficient and we were in and out in a couple minutes.
Joe P. on
Keep it the same friendly and easy
Rachel W. on
Everything was perfect thank you
Lace D. on
Have helpful friendly staff.
Jeffrey L. on
I had reserved a auto transport online, with no issues. When I arrived, I was told that I could not use an auto transport, and could only rent a tow dolly !!!! Why is this, when I have used the same combination previously, and was able to do it through online reservations ????
Jeffery O. on
Kid when arrived didn't know how to take car off dolly. Said was there for a year and never trained. He said I had to do it in a very rude manner. All around worst biz processes I've seen.
Steven S. on
When signing up the Manager of the store was very rude. story is longer than 200 character limit. The facility was nice, but I would never do business with that manager again. Rest of staff was nice.
NIcholas L. on
Overall positive experience. Only knock is that you have to pay more for extended hours access at U HAUL. Other than that this facility is nice.
edgar s. on
Client service was very friendly and helpful.
STEPHANIE B. on
The only thing I didn't like about the storage is the distance it was from my house; however that has nothing to do with you guys. That was the location my family reserved for me coming from Georgia.
Mary R. on
The only problem I had was the staff was never on the same page when it comes to asking a question. Every time I asked a question in person the staff just looks at each other I didn't understand why.
Elva C. on
This is the second time I’ve used this facility and would do so again. Friendly and helpful staff
Dee K. on
People were almost always cordial and more often then not - beyond friendly. I was with you for about 4 years and never had any issues. I wouldn't hesitate to use your unit again or buy supplies there
Sharlenare W. on
Thanks a lot
DALE R. on
I've been using U-haul's Walker's Point location for many years. The staff always are great to work with and I love their online account management.
LUTHER LEE F. on
Outstanding facility and staff.
Tiffany H. on
The wipers need repairs.
Corianne M. on
The staff was friendly, but I wish that the location got back to me or gave me the ability to alter access window. I will refrain from making any final judgments until I have had more interactions.
Angela L. on
Good service
LOWELL P. on
Basically clean but could have used more sweeping in common areas and the share area was disregarded junk. Overall good and would recommend facility.
Bryan L. on
Good storage and access to ramps and carts.
john k. on
Very understanding and helpful staff. In addition the facility is fully equipped and user friendly.
LESLEY B. on
I will definitely use uhaul again if I find need to. Thanks for the excellent service.
CHRISTINE D. on
Rat droppings on all totes and boxes. The boxes I bought from Uhaul storage did not hold well at all. The mice also chewed into my boxes. I WILL NEVER USE UHAUL STORAGE AGAIN!
kelly k. on
Always had issues.When I moved my stuff outta my first unit in their "new" building it was infested with rat poop/stunk.Prior manager before the current manager Tim was horrible.Was always something.
Tim C. on
With my daughter graduating from UWM, I was in need of a last minute change in moving plans. Everyone was friendly, even though it's very busy this time of year. I was taking care of! Thanks !
masiqua d. on
N/A
CHRIS E. on
There was a surprising amount of mouse feces in my unit when I moved out. Since I didn’t store anything that would attract nice, I was a little concerned of the cleanliness. Otherwise, it was good.