Customer Reviews for U-Haul Moving & Storage of Walker's Point

Was a great way to ship stuff...my only issue was delivery of u bin was 2 hours late....other than that....was a great experience...

Keep up the good job.

11/11/2020 the person who gave me exemplary service at this location

I was well taken care of and the staff was very friendly

Nothing I loved how easy it was to pick up and drop off with very little assistance. Only needed the vehicle for a short period of time so the in and out process worked perfectly.

Very little needs to be done to improve. I especially appreciated the clear signage directing me where to take the truck when it was time to return it. Also, not related to this location specifically, I liked the feature that allows me to use my smart phone to both rent & return. It sped things up immeasurably.

Bigger truck yard so the trucks aren't so close together and a place to park your car instead of on the street

Just got a bill for 800 plus saying i never returned the truck. Spoke to Chris Marshall. said he would look into cameras,

It was short staffed and the wait time standing in line was too long. I stood in line almost an hour. I paid for a storage unit and got someone else’s storage, then I had to return to get the correct storage unit. The 24 access was ok but no cards available to use. Now I got my storage unit corrected. I’m satisfied overall.

Good servis.

was great

It never fails that Uhaul stores often appears to be understaffed. The gentleman working the counter the morning of Sunday, October 25 had such a great spirit and pleasant attitude. Unfortunately, he had to do it ALL! He was literally running from the computer out to the trucks to make sure they were equipped. The line was so long and moved slow. I asked if people didn't show for work, and he replied “no, this is how the day was scheduled.” Staffing up would have made his day easier and our experience more smooth.

The guy working was alone and clearly overwhelmed with customers. The truck we originally got did not have a driver side mirror and we waited over an hour for this to be resolved. We ended up getting another truck but the contract was not updated. When I went to return the truck the tire pressure sign was low so I could not properly see the miles I had accumulated from the trip. So I had to just drop the keys in the dropbox and hope for the best. The guy working was very nice and it was not his fault at all but there should be more than 1 person working on saturday.

out dolly fell off the wall, just make sure that these things are more secure so we don't have to worry about paying for something we didn't rent, want or use. thank you

I had a horrible experience at Uhaul. My pick up time was 10:00 and didn't leave with the truck until 11:30. No one said “sorry for the wait” or greeted me friendly. When I got the truck there was no pad lock on it so my belongings could have been stolen. Everyone else standing in line seemed to have an issue with their order as well.

All good

I would like to see a faster service, I waited almost a hour due to cashier did not have a cash drawer for my cash deposit of $100.00.

Have representative stay one on one. My representative started my process and then left to help somebody else and sent somebody different to help me finish my process. And then my representative walked away a couple times to help somebody else who needed help.

The Ubox was ~45min late. We asked for it to be ready at 8am and we didn't get it until almost 9am. The staff was very nice though. It should have just been pulled out the night before.

No comment you guys are good

the sales and gentelman hooking up the trailer were great. When I returned it, they were super helpful and made the experience fast and easy. There was one employee, not counter or one hooking up trailer that kept coughing without a mask, complaint about smoking too much that came out from the office. Everyone else was masked and he was not. With a team that was so great, he really Brought the place down.

They sent me up on auto pay I never requested auto pay I declined it the money got taken out of my account at 2:00 AM this morning and I was told a different date for my bill to be due I'm not happy at all

I tripped over a bike rack. Scratched my face and they had no first aid kit available. This was a very bad situation. For a class organization as this I thought this was not good. This should be available at all times as a safety tool. I BLAME the manager for this major mistake and it should be corrected at once .

Pull the Uhauls around

You can implement customer service training

Both trucks i rented seem to drive rough and made a lot of noise in the engine. But everything was clean, everyone who worked there super nice and helpful.

Size of equipment

The "contact-less" option of walking yourself through the app was very confusing. The step by step did not make sense and the instructions were not clear. I had to go into the store to ask for help and ended up just picking up the keys and going through the process with the associate. The keys were in the store anyway, so it doesn't seem like contact-less renting was actually a real option.

The owner was rude, came across as racist and very dismissive.

Nice selection and friendly staff. The only negative is that the return line can get a bit congested.

Ordered a van got a truck. Woman and desk ordered no apologies and could have cared less

Okay

The movinghelp.com website does not always sync with the U-Haul website, and was not user friendly

The manager was rude when I call to tell them they charge me for mikes I did not used. I would not go back to this location again

drop off for a trailer was tough, the area was blocked by others returning trucks. Long line, so dropped it on a different spot. But more so, the p/u and the gentleman that confirmed the correct hookup was awesome. Really great service.

i continue to be impressed by the efficiency and customer service with this Ubox order, delivery and pickup. it has been a flawless and stress free experience both times i've used it!

Maintain vehicles so that the car battery doesn't die, requiring your customers to ask strangers on the street for a jump because it's too difficult to get in touch with your roadside assistance. And have staff that actually cares that this happened when the vehicle is finally returned.

The mobile online check out/in did not work because of some sort of GPS problem but luckily the location was still open and the employees inside were great.

everyone was great. Thank you

Terrible customer service. Line was a mile long left my vehicle with more gas than I took it with and was charged $20 for after hours service. Home Depot is a better option.

Very pleased with the rental process I needed today. The only issue was not the fault of the staff but rather the impact of COVID-19 on performance. Great job.

I used the digital pre rental steps to expedite my checkout and it didn't seem to speed anything up. The rental clerk still asked for all the same stuff.

Employees were not wearing masks despite signs saying customers are required to.

Employees always cheerful and helpful. I use this location because of the people as well as the quality of the equipment both trucks and trailers.

The line was long and the woman working was alone and managing several things at once. She did a good job, but I think there should have been another person helping her.

The vehicle seemed a bit rickety. Maybe it's all U-haul trucks but don't the shocks do anything??

The staff was poor they took money off my card and idk what they did with it I had to pay twice on my storage the manager was horrible he didn’t even care and the staff a freaking rude the storage place hallways was nasty and they got roaches

I would never rent from u guys again i had issues and 2 people I talked were not helpful at all so disappointed

Keep up the awesome job.

Eliminate phone wait times, stay in CONSTANT communication with customers whose items and money you have, help customers understand how much truly fits inside a container (since we don't do this daily like you do), and treat customers like human beings with lives instead of putting us at the mercy of your policy.

Friendly, great service.

They charged me an extra day. I called up the following day and I have not been contacted by the store manager in the 3 days they told me and have not been refunded

The team at this location saved the day! The U-HAUL APP leaves a lot to be desired. These guys sorted it all out for me 👍

The staff was very Welcoming

Very good place

Yes

Make the key drop box easier to find

They charged me for an appliance dolly but gave me an utility dolly.

My only complaint was when they delivered I asked for the door to face the driveway and they placed the door facing the fence. We had a very tight opening to remove items and couldn't open the door completely to unlooad couch. Until we had 10 people push the box so we could open the door to get the couch out.

I was so happy to find a free lock in my storage when I got to the assigned location. The only downfall was the huge mouse house in my locker unit. Will my things be chipped away at by the mice? Does the insurance cover that?

The staff is always helpful and the facility is clean and well maintained. Thanks!

My favorite UHAUL storage location in Milwaukee

JACOB HAS A VERY GOOD CUSTOMER SERVICE SKILLS he is doing a great job in the facility...

That Mexican lady was really nice.

I did not realize I still needed to check-in @ desk when picking-up my rental, or I would have arrived earlier as it was pretty busy. Once at counter things went pretty well, as we went through both trunk rental & storage rental contracts separately. Thaddeo(?) was my service rep & did a good job; he was patient to repeat some things for me as I am a little hard of hearing. After acquiring the truck & transferring some tools from my car, I had to return to office to arrange accessing storage unit to apply my disc lock (note: the only kind allowed), & Elton noticed my return to line & promptly asked me what I needed. He let know where to meet him, walked me to the unit, opening inspection, & applying my lock. I appreciated that quick help, so I could get on with my day. A pretty good experience & 1 month storage unit rental free with truck. Thanks Thaddeo & Elton!

Very clean, friendly staff, convenient hours, and staff was very helpful. Very satisfied! Thank you.

Just to say thank you,

No comment

A great experience. helpful staff, nice facility, decent prices,

there was no lock in our unit but your phone people and on site manager were very helpful.

The guy was very helpful and showed me different sizes and options for a storage unit and helped me settle on one for my specific needs and even showed me where it was and how to check in and out with the keypad and access code.

I needed a rental truck for 6 hours to move 2 apartments but I was put on a schedule due to someone else needed the truck. It was awful! I was called repeatedly to bring back the truck, I probably won’t use these company for a while

Thank YOU❤

Helpful, friendly, easy access & location!!

Only moved things out because I could no longer pay for two storages and I would’ve preferred everything to be in the Uhaul storage facility but the other storage unit was jam packed and would’ve been more of a huge undertaking putting it all in the uhaul unit...pricing is better at Uhaul, hours are way better, access more convenient and staff always been kind and very helpful!!!!

Elton especially took charge of us and helped us through vehicle rental to storage on first floor convenience. Thanks Elton!

Very pleased with customer service, storage, cleanliness, security, lighting, availability of access, and docks provided. All good. Used for 4 years straight and never a problem.

The person working during my check-in did not know what they were doing. They had me pay for a lock before I got into my unit, even though there already was a lock in my unit when I arrived and I shouldnt have had to buy one. There is also a large pole running through my unit that makes storing things difficult and takes up quite a bit of space. I will be trying to find an alternate storage unit facility when places open up.

We completely cleaned out the storage on Saturday February 29, 2020 and requested a move-out receipt at the store counter. I was told they would email it to me by Sunday 3/1/20 and as of today I have not received it. I called them Sunday, Monday, Tuesday Wednesday and can never get through to that location. The call gets forwarded to another Uhaul service center. The Uhaul service rep said she has emailed my storage location (1500 south 1st street, Milwaukee, WI 53204) but has not received a response either. I’ve been emailing customer service but they can’t locate the account. This is very frustrating! I still need proof we moved out on Saturday 2/29/20 so that we’re not charged for March.

I don't understand how they're still in business, when they all have VERY poor customer service skills, they're rude and argumentative with CUSTOMERS!! THEY CHEAT AND BEAT CUSTOMERS, WHEN IN ALL ACTUALITY, IT'S US, THE CUSTOMERS THAT MAKE THE BUSINESS!! WITHOUT OUR HARD EARNED MONEY, THERE'D BE NO UHAUL!! AND, THEN THEY HAVE THE AUDACITY TO BE PREJUDICE AND OVER LOOK AS WELL UNDER LOOK THEIR CUSTOMERS!! JUST RIDICULOUS!! BETTER OFF RENTING FROM SOMEWHERE ELSE.. SOMEWHERE THAT APPRECIATES THEIR CUSTOMERS!!

The customer service was great

Thank you for your services

That was my first Time use U haul,and was amazing from Green bay to Milwaukee the. Associete of the stores give us tremendous costumer service, definitely back rent again with yours

Great customer service.

Clean and convenient storage room

Every was very helpful at the store. The storage unit I got is very nice as well. Thanks!

She has a great

Thank you so much

Excellent storage facility. Climate controlled and well maintained. 24/7 access.

Helpful staff, many storage options

When I originally got the unit, I was told that we were unable to get a key card for access because it was down and then the pin info to get in also didnt work.

Would give you excellent, but my storage unit had “rodent poison” with a Do Not Touch sign on it. Rats and poison were never a part of my deal when I paid for this storage spot.

Everything from renting to checkout was a quality experience. The staff is knowledgeable and courteous. The facility was clean and secure. We’ll be using your service again, as needed. Thank you.

We were given a unit on the 2nd floor with no elevator access. It was very painful having to take everything 1 at a time up the stairs

Née to control the mice a little better

Everything was good people knew what they were doing and friendly

Thanks for the service I received im realli thankfully.

Friendly staff, easy access to units, convenient location.

No emergency responder , no one can answer the phone, called customer service 4 times to open up my unit, got storage at 6:50 and un load my truck then went to my unit when I find out still lock on it

We actually did not get a unit at this location because the one I reserved, turned out to be too small. There wasn't any larger ones available but the young lady that assisted us, was awesome!

Great customer service

Customer service was excellent.. Price on uhual, I was not satisfied, because last time I was here it was way cheaper and this time, I came out paying $100.

The place is very well kept with friendly stuff and great rates.

Person helping me was new, and couldn’t find my unit......but he was very nice!

Desk clerk gave vague and unhelpful instructions for finding the building and locker. Unable to get access to my locker at 6:30 a.m. (exterior doors locked)

Fast and courteous

Guy that had tattoos, wish I remembered his name was awesome! He helped us out a lot when I made the mistake of getting the wrong size storage unit. He’s the best!

Great storage facility. Served our needs well. Definitely worth taking advantage of the 30 days free storage with rental.

Very nice place.

Everything was as a expected you Gus are the bomb great I will recommend you to all my friends

Everything went wonderful

worked well for my moving needs

Great facility, friendly. Helpful staff. Great experience!

Both managers have been amazing during my moving process. I appreciate their patience and great customer service. Thank you so much!!

Great customer service

Always courteous and helpful any time I came in to talk to staff. Thanks.

Thank u ! u haul your service was well needed

Very great service

Thanks

The Staff was always helpful and friendly. I rented trucks and had a storage locker too. I highly recommend this location. Thanks for all of your excellent service and support over the years!!

None.

Kid when arrived didn't know how to take car off dolly. Said was there for a year and never trained. He said I had to do it in a very rude manner. All around worst biz processes I've seen.

When signing up the Manager of the store was very rude. story is longer than 200 character limit. The facility was nice, but I would never do business with that manager again. Rest of staff was nice.

Overall positive experience. Only knock is that you have to pay more for extended hours access at U HAUL. Other than that this facility is nice.

Client service was very friendly and helpful.

The only thing I didn't like about the storage is the distance it was from my house; however that has nothing to do with you guys. That was the location my family reserved for me coming from Georgia.

The only problem I had was the staff was never on the same page when it comes to asking a question. Every time I asked a question in person the staff just looks at each other I didn't understand why.

This is the second time I’ve used this facility and would do so again. Friendly and helpful staff

People were almost always cordial and more often then not - beyond friendly. I was with you for about 4 years and never had any issues. I wouldn't hesitate to use your unit again or buy supplies there

Thanks a lot

I've been using U-haul's Walker's Point location for many years. The staff always are great to work with and I love their online account management.

Outstanding facility and staff.

The wipers need repairs.

The staff was friendly, but I wish that the location got back to me or gave me the ability to alter access window. I will refrain from making any final judgments until I have had more interactions.

Good service

Basically clean but could have used more sweeping in common areas and the share area was disregarded junk. Overall good and would recommend facility.

Good storage and access to ramps and carts.

Very understanding and helpful staff. In addition the facility is fully equipped and user friendly.

I will definitely use uhaul again if I find need to. Thanks for the excellent service.

Rat droppings on all totes and boxes. The boxes I bought from Uhaul storage did not hold well at all. The mice also chewed into my boxes. I WILL NEVER USE UHAUL STORAGE AGAIN!

Always had issues.When I moved my stuff outta my first unit in their "new" building it was infested with rat poop/stunk.Prior manager before the current manager Tim was horrible.Was always something.

With my daughter graduating from UWM, I was in need of a last minute change in moving plans. Everyone was friendly, even though it's very busy this time of year. I was taking care of! Thanks !

N/A

There was a surprising amount of mouse feces in my unit when I moved out. Since I didn’t store anything that would attract nice, I was a little concerned of the cleanliness. Otherwise, it was good.