Customer Reviews for U-Haul Moving & Storage of Walker's Point

6235 reviews

1500 S 1st St   Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower)

(414) 383-7735

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(414) 383-7735

1500 S 1st St
Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

nothing

Robert B. 
Rating:
1.0

Customer did not leave a comment.

THOMAS H. 
Rating:
1.0

Had to wait 45 minutes truck broken online check in did not work

JOSHUA F. 
Rating:
5.0

Thanks could be more cleaner though

Nick C.  |  First Impressions 
Rating:
2.0

The people we spoke with were very helpful but the office hours of only being open until 7 pm were very inconvienient as we had been packing all day and showed up to check in 10 min before close. My experience was also poor as the key card I was given after checking it, when swiped to open the door, gave the message "not valid please check in" or something like that...right after I had checked in about 20 min previous. We got lucky and someone walked out and we went in and when opening my storage unit an alarm went off probably because the system didn't know we were in there. Lastly, turning in the truck was an absolute pain because there was no obvious area on the website to turn in the truck as we were there after store hours. I watched your informational video and the "return your truck" button was no where to be found. My girlfriend eventually figured it out but this was after about 45 min of googling things and attempting to call the help line only to be on hold the entire time. The whole experience was terrible and I am also fairly sure I was charged twice for the truck because when turning it in I had to put in my card information again for some random unknown $71 charge after already paying $62 to innitially rent the truck. This payment has yet to show up on a bank statement so I am unsure if it has gone through but if it does there will be an angry phone call. Overall the customer service was amazing and the people were extremely nice and very helpful and made the rental process very easy, but nearly every other part of the experience was ridiculously stressful.

Paul D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTIENNE D. 
Rating:
3.0

I was not informed that I would be charged twice and have to wait over a week for my hold money to be refunded!! My account is now in the negative because of it and I am still waiting for my money to be returned! I would not recommend uhaul to anyone at this point..

Dina V. 
Rating:
5.0

Customer did not leave a comment.

RAMON O. 
Rating:
4.0

More attention to detail, 2 dozen blankets were not in truck assigned to me; had to go back to office to get them. Upon truck return, was told an email would itemize charges, next day and I'm still waiting for the email.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Ramon B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
3.0

I attempted to use the UHaul app for checking out and checking in my truck. The geo-location feature in the app did not work, which is quite frustrating as I use the geo-location feature with many apps on my phone. I was able to use other apps while at the location, so I know it wasn't a case of being a dead spot. The app should provide a feature to test geo-location prior to being present at the pick-up spot. The app can indicate you are not at a pick-up spot, but it would be able to verify this feature works. Fortunately, the staff were very helpful and one of the staff came out to the truck shortly after I arrived in the lot to expedite the check in process.

STEVEN F. 
Rating:
3.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

The staff at walkers point is excellent. Always accommodating me and making sure I have a good experience. Thanks walker's point staff!!!

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
2.0

Customer did not leave a comment.

LUCI R. 
Rating:
1.0

I had an absolute nightmare experience with this location. No one at all in house to help with my reservation and absolute chaos, Broken containers full of rat excrement, broken latch that fell off in my hand. I lost a full day of moving along with the people I had hired to help. I made a reservation for an additional box and they weren't even open for business. I currently have 7 pods in 3 different locations and can't get anyone on the phone to help me. No one has answered my emails, sent to 3 different addresses. Despite my hours of planning, it could not have been a worse experience!!

coleen T. 
Rating:
3.0

Customer did not leave a comment.

ANGELINA V.  |  Overall Experience 
Rating:
1.0

My son rented a truck to be picked up after hours. U-Haul messed that up and he was not able to get it at 1:30 AM when he arrived. He had to pay for a hotel even though he had a hotel at another location. They admitted they made a mistake but would not compensate him for the trouble he had. We were not able to reach anyone at the 24/7 hour number on the website. After 45 minutes of being on hold because they were supposedly helping other customers, we assumed they were not a 24 hour help number and hung up. I am HIGHLY disappointed!!

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

DAVID LAWRENCE W. 
Rating:
3.0

Building E is dirty, smells and the bathrooms are atrocious! The only helpful person was the gal working the morning of Monday the 19th. The other three associates standing there, not so much. Best rates in Milwaukee County!

janie o.  |  First Impressions 
Rating:
3.0

I reserved a 10x10 unit but when I checked in the store they said they did not have any available. I ended up with a 5x10 which was very inconvenient.

ALBERTO A.  |  First Impressions 
Rating:
1.0

I was over charged $490 because the location lost the keys to the truck and called me 9 days later claiming I had not returned the truck even through it was returned same day and sitting in their lot. I called twice and they said they took care of it yet my online reservation and receipt claim the truck was returned 9 days later and the $490 charge that had been pending went through 15 days after the truck had been returned.

Alexander G. 
Rating:
4.0

Customer did not leave a comment.

EDGARDO R. 
Rating:
1.0

Very unprofessional when i entered store. Rented truck for 2 hours at $50.46 which was fine but ran over 39 minutes.Tried to call but said 41 minute hold time.Got to store 3 people in line for drop off so parked truck and went inside because i thought there may be an additional fee.Young man inside sweeping told me to leave keys on counter and there was no additional fee.Check bank account Sunday and was charged the $50.46 then today i see i was charged an additional $87.59 on the 18th.I call at 7am right when thery open and am on hold for 43 minutes.Im told it was because i dropped the truck off on the 18th which i did not.Called this morning at 7am and was on hold for 43 minutes at which time she told me i was being charged for additional day. Now i have to wait 3 days to have a manager check into it.

KAREN B. 
Rating:
1.0

The personnel were rude and not helpful. Drop off involved being yelled at and doing it myself.

Kraig K. 
Rating:
4.0

I had to call several times to verify pick up and drop off location. It was not that difficult in the past. I wish there was a better reservation system.

Martin C. 
Rating:
1.0

Customer did not leave a comment.

Mohammad R. 
Rating:
3.0

I have been told that person just need to show reservation # to get the unit key. But actual scenario was different. This has wasted lot of our time during movement.

Sugandha M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Employees were very kind and helpful! Super easy process!

Annette P. 
Rating:
5.0

Customer did not leave a comment.

Martin W. 
Rating:
4.0

Customer did not leave a comment.

Michael U. 
Rating:
2.0

My move out date was actually 07/01/21 but apparently (big surprise) the staff told me it was taken care of when in fact it wasn’t. The staff here is basically useless. So I would consider using another facility.

Sydney S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Craig W. 
Rating:
4.0

The truck was driving weird maybe the alignment or something was off

PABLO O. 
Rating:
1.0

I had a bad exchange with the young woman working at the front desk upon returning the vehicle: I do not know her name. She asked can I help you without looking up (disinterested, unhappy, attitude). After waiting in the lot as the sign said, no one came out. I went in to the office. Not a big deal at all. There was noticeable disinterest on her part as a customer, and I asked if she was texting because of her minimal communication. She then snapped a little and immediately showed me the phone, and was sure to put me in my place that she was working on my vehicle. I admit, I did not feel welcome there, she greeted me poorly, and then she was on a phone/device doing whatever, and she was not communicating. Hence , I asked the question. She also laughed at me at the end when I left, after I said TY and have a nice day, and she said absolutely nothing. I then stated she had bad customer service skills for not responding to my attempt to end things well. Hence, the laughing. I have been in customer service in some form or fashion for thirty plus years, and I have to say the attitude with her, and then her coworker (grumpy most likely from whatever she said when she asked him to check the vehicle for whatever reason also), was one of the more uncomfortable exchanges I can recollect from any company. I will not be coming back to this location, and I fell sorry for whomever is managing these employees.

JEFFREY G. 
Rating:
3.0

I have still not received an invoice and my bank account was billed considerably more then i expected. i want a detailed bill.

DEE ANN K. 
Rating:
5.0

Please extra remind the customer to check if there is dolly or other additional items are in the truck. I thought there was like they said everything is ready but there was not the dolly in. I stop in other location instead to go all the way back. Thankfully they helped me . Thank you. Maybe they remind but I don't think so. Other wise I am sure I would follow the order I am thinking. But it happened this way . Thanks for the service otherwise every was nice.Bye

TULIN S. 
Rating:
5.0

Once again tell the staff to keep up the Great work, they are knowledgeable, and personable.

MELECIO M. 
Rating:
4.0

have the computer and printer working

GERALD W. 
Rating:
5.0

More attentive staff and less wait time

Cassandra H. 
Rating:
5.0

Customer did not leave a comment.

MARLON P.  |  First Impressions 
Rating:
2.0

My problem wasn't with the location specifically but with u-haul in general. I had reserved a 17 foot truck a couple weeks in advance and received multiple confirmations of my reservation including one, day of. I arrived with plenty of time to spare for my scheduled pick up time. Upon arrival I was notified that there were no more 17 foot trucks and would be none for the whole day. I was given the option of rescheduling, running around town to different locations trying to get the correct truck, or using a smaller truck. My move took twice as long as I had to make 2 trips when I would have only needed one with the correctly sized truck. I had also reserved a dolly and furniture pads. The dolly was also unavailable and although the furniture pads were available I never received any for use. The staff at the location were apologetic and worked with me but they did mention that u-haul double and triple books all the time and this is a frequent problem. What is the point of reserving certain trucks/equipment if it's not going to be available despite the reservation?

HEATHER D. 
Rating:
5.0

Customer did not leave a comment.

Bianca B.  |  Overall Experience 
Rating:
2.0

1; first vehicle we were given had ZERO fuel. It said 5 miles to empty. 2. the second vehicle they gave us had 1/4 tank of fuel but smelled so horribly of cigarettes, the seats were ripped and the inside was filthy. We needed the vehicle so we just used it. 3. Staff was helpful but not very motivated to remedy or correct the situation. 4. The lobby of the location also smelled of smoke but not cigarette but weed - staff? 5. Upon return I never received a receipt. The links to report the vehicle condition had expired, I tried calling but sat on hold for so long that I just hung up. Nothing is easy for the customer with UHaul. VERY disappointed overall.

CAROLINE T. 
Rating:
4.0

Customer did not leave a comment.

BRITTANY R. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
2.0

When we dropped the trailer off the young man who helped us was extremely pleasant and had a super attitude. However he advised me that I would receive a txt message acknowledging the return as soon as he scanned it in. That was at 4pm today and it is after 10 now and still no acknowledgement. I called the 1 800 gouhaul and finally gave up after on hold nearly 50 mins. I am very disappointed with the lack of communication.

WARREN C. 
Rating:
1.0

Customer did not leave a comment.

Grace D. 
Rating:
5.0

Everything went very well. Overall, very pleased with my service

Deborah B. 
Rating:
5.0

Tell the worker's, keep up the good work.

MELECIO M. 
Rating:
4.0

Customer did not leave a comment.

KELSEY G. 
Rating:
5.0

Customer did not leave a comment.

HEATHER T. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
4.0

Staff very friendly and helpful

nathan r.  |  First Impressions 
Rating:
5.0

Service person at the desk was very polite & kind I would definitely go back to this location.

ISAAC S. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
1.0

For one dollys were laying in the back of the uhaul when we did not order those. Took up room we needed for our items. We were overcharged over $200. We only went 30 miles and were charged for 200 miles. Never going to use uhaul ever again. Haven't even received a refund yet either.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

DIXIE M. 
Rating:
3.0

My storage experience was good however I felt the access system with the card was faulty. I had difficulties swiping my card and would have to swipe several times. The day of my check out I swiped to check in but when I got to my unit my alarm kept going off. Not very good for my anxiety.

CHEENA H.  |  Overall Experience 
Rating:
5.0

Your staff was very friendly and helpful.

Janine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE J. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Joe the manager was great. Very helpful

MICHAEL B. 
Rating:
5.0

Jordan was excellent checking in and quickly checking out. Will recommend this location to others.

Zakariah P. 
Rating:
4.0

The van we rented was not checked over before we used it. There were items from the previous customer in the vehicle (dolly in the back, and FRENCH FRIES ON THE FLOOR of the vehicle). So disgusting.

ERIC K. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

JARRED H. 
Rating:
3.0

Learn how to be adaptive and open minded.

CIERRA J. 
Rating:
4.0

Customer did not leave a comment.

PRATTANA C. 
Rating:
1.0

I can not get resolution on billing issues. Hold times are ridiculous. Can't be done online. Extremely frustrating and will make me not want to use UHaul again. The lady who dropped off and picked up the Uboxes was wonderful. It's your customer service that is horrendous.

Susan O. 
Rating:
5.0

Customer did not leave a comment.

MARGARET K. 
Rating:
1.0

When I showed up to pick up my reservation, I was told they didn't have anything that I reserved available. The same shit happened to the customer in front of me in line. Then the dumbasses working there were completely unhelpful in finding a replacement truck. Going to this U-haul wasted so much of my time. FUCK THIS LOCATION, FUCK THE PEOPLE WHO WORK HERE, FUCK UHAUL.

COLIN P. 
Rating:
5.0

Don't offer 24/7 truckshare and allow someone to reserve a truck at 6:30am then the day of the rental you say you must wait until the store opens to pick up vehicle.

Joshua E. 
Rating:
4.0

Customer did not leave a comment.

Lindsay C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Wesley G. 
Rating:
1.0

I needed to speak to someone at this location due to and issue with the truck I noticed when I got to my home. The phone prompt had two options: automated hours & directions, and all other concerns, which routed me to the national service line. This is not good service. I was also charged extra and don't know why... can't reach the location.

MATT D. 
Rating:
1.0

THIS WAS NOT MY PRIMARY PICK UP POINT - IT WAS SECONDARY TO UHAUL NOT FULFILLING MY RESERVATION AT A DIFFERENT LOCATION. Upon arrival to 2020 W State in Milwaukee to gather my 15' reserved truck - i found that UHAUL had not completed and there was no truck available. My reservation had been changed to St Francis location - WHICH WAS CLOSED!!!!! The three people working there could not give a damn, offered no help and i had to call the 800# and wait on hold for 30 minutest - to get dropped before being transferred to the scheduling department. YOUR CUSTOMER SERVICE AT THIS LOCATION WAS ABYSMAL. I would like to get my money back as the time wasted on the phone, then driving to a different location further away caused me to lose 2 people who were helping us move - thus taking me an additional 3 hours.

STEPHEN G. 
Rating:
5.0

Well done very professional and knowledgeable

James R. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

Was being charged for a trailer I didn't rent took 2 months to clear up. The App for returning equipment dose not seam to work spent 2 hours trying the App and calling consumer support to return the equipment. They even walked me through the App and it still didn't work, and you need to be on site for the App to know your at the location. Maybe a kiosk by the door would work better but, then they won't be able to change $20 for them doing the return the next day. Maybe that's why the App doesn't work all that extra money adds to their profits plus they're raising the rent on storage by $10 per month, with all the storage units they have nationwide that's 100s of thousands per year in more profits and higher cost for every costumers.

COREY S. 
Rating:
1.0

I reserved a truck and it was given away with no warning. What is the point of a 6 hour reservation if it's gone. Employees said it was probably taken before my reservation even started. The truck also smelled like cigarettes and the back end could barely close

Bennett H. 
Rating:
5.0

It was all good.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
5.0

Customer did not leave a comment.

TRESSA M. 
Rating:
5.0

Customer did not leave a comment.

Mitchell J. 
Rating:
1.0

Rented van, mobile check in gave me a disgusting van with condoms strewn everywhere in the cab. It all had a flat tire. Second van, wipers didn't work. The 4 employees passed the blame around, finally gave me their last van which stunk, had 1/4 tank of gas, and was clearly not cleaned…the steering wheel was wet with some foul smelling liquid. The staff was INCREDIBLY rude, guy who helped me just burped and texted the whole time. The one who seemed to be in charge, Alexis, was like, well we made a mistake and some other unknown employee didn't do their job properly. The guy who was texting the whole time told me there was no general manager and no phone number aside from corporate to contact…then while I was walking out the door saw a sign posted with the GMs name and number, so basically he lied to my face.

VINCENZO M. 
Rating:
5.0

Customer did not leave a comment.

MARGARET H. 
Rating:
3.0

N/a

Domonic F. 
Rating:
5.0

Better than expected

Sherry M. 
Rating:
4.0

The mobile check in option was not efficient at all… I waited on approval for 15 minutes after arrival before the employee at the counter offered to check me in instead, and that took 1 minute. Your employees at the location were great, but I think you need to reevaluate your mobile pickup option, and should have customers “approved” before arriving at the location.

John P. 
Rating:
5.0

Customer did not leave a comment.

SETH Z. 
Rating:
1.0

This is the worst customer service I have ever received. No one answers the phones, the employees are rude, I was charged for something the store doesn't even have & I cannot receive a refund.

CONNOR N. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

We couldn't be more happy with the service we received from the U-Haul facilities on both ends of our cross-country move! Communication between the company and us was always on time; we scheduled our boxes and they arrived on time to be packed; were picked up as scheduled by the same crew that delivered them and the storage/moving process was explained clearly and concisely. It was a great experience from start to finish. Although we don't anticipate doing this again, if the need arises, we'll definitely look to U-Haul to be our moving partner!

DEBBIE C. 
Rating:
5.0

Customer did not leave a comment.

LESLIE I. 
Rating:
1.0

I was charged $79 for a rental that was quoted at $19, and then I was charged for 107 miles when I drove 10 miles max. I clicked thr box FIVE TIMES that said I disagreed with the charges, and every time I wrote about why I disagreed, the box unchecked. I'm furious.

ELIZABETH K. 
Rating:
5.0

Customer did not leave a comment.

HARRIE WILLIAM B. 
Rating:
5.0

The pick up location I ended up with was good, however I did not like that I ordered it for oak creek, then it got transferred to St.Francis then the night before it got transferred to Milwaukee. Then when I called the number of the reservation the last I talked with was super rude about it until she actually called the store in St.Francis and found out that they lied and said I asked for it to be changed to Milwaukee when I had not and they just messed something up and didn't want to own up to it.

JACOB Z. 
Rating:
1.0

They're over charged me $48 dollars for no reason I drove for just 2 miles but I have my all evidence and Ill take them to court.

MUHAMMED H. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
4.0

I'm a stickler for customer service. The employee (who had a general manager shirt) who helped me was friendly and informative. She was helpful not only to me, but to many others in the main store while another employee was helping outside. As my interaction was starting, the general manager told a different employee that a couple things had to be done and that someone needed propane outside. While it was a very busy and warm day, and I have a lot of empathy for jobs that are dealing with the public, the employee who responded spoke under his breath and was very upset. I could not tell if it was because managing the propane transactions was difficult or if he was rebelling against her leadership. It was disappointing to experience. While employees certainly have a right to complain (who hasn't vented about their job?!?), they could use a reminder not to do it in the main store or in the presence of customers. I will say that, personally, I've received outstanding service every time I've gone to this location. It is why I always go back, despite it being out of my way. Big thanks to those three employees who have worked with me over the last month. They were super!!

MARY F. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
2.0

FILL THE TRUCKS WITH GAS! It sucks when you get something half a tank and we have to guess how much gas will take to bring it back to half. In order to do this we will, invariably, add more gas than we used. It's unfair the customer should pay when a previous customer didn't fill the tank and an employee didn't top if off so you know how much to charge that previous customer for not doing the right thing. Fix this, and you're perfect. Let it keep going this way and you're just lazy and asking someone else to pay for that.

CHRIS R. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

The staff on State St and on 1st Street were amazing. They both had my best interest in mind and helped me beyond my expectations. Thank You Uhaul 😊

Guadalupe S.  |  First Impressions 
Rating:
2.0

This facility has went down hill over last 2 years. The staff used to be helpful and knowledgeable which is no longer the case. The manager is still actually helpful and knows what is going on however. When I moved in initially I had reserved a second floor unit. On day of move in with a 21 foot truck of household items, the only elevator was inaccessible as it was being painted, majority inconvenient. The manager did help me find a unit on first floor at higher cost. The facility alarm system constantly went off anytime I would access my unit. Initially the badge reader never worked so I was given a PIN number for access.. however it appears the alarm system had issues this spring and would constantly be going off when accessing unit. I tried calling office however no one answered. I pushed the call box and no one responded, it was literally a ghost town. So I can not say the place was secure during this time as no one responded and the alarms just kept sounding. It seems like alarm system now works properly and disarms again while I was moving out in June. I did mobile check out but also confirmed with staff upon leaving because it seems like Uhaul mobile apps do not work as intended. My unit was not processed as moved out until 4 days later.

Dustin E.  |  Overall Experience 
Rating:
1.0

Was an ok place years ago. Has gone way down hill with unhelpful staff that don’t appear to care. So glad we never have to deal with this location again!

Christopher W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
2.0

A lady by the name of Deja was very rude on the phone

CARLOS C. 
Rating:
5.0

Customer did not leave a comment.

SHAQUAY W. 
Rating:
4.0

Truck check engine light came on periodically and fuel economy was near 8mpg. This U-haul location helped me when another location cancelled my appointment due to lack of available trucks and I really appreciate that.

ANDREW G. 
Rating:
5.0

All good!

JASON J. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
3.0

We were given an upper unit with no aisle space to get the couches in. It was very difficult and when we went back to the customer service area to ask a question or see if we could get a larger unit, it was closed even though according to the hours on the door you still should've been open.

KRISTINA A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALICE P. 
Rating:
5.0

The associates were super helpful.

ANGELINA V.  |  First Impressions 
Rating:
5.0

Thank you

CONSTANCE M.  |  Overall Experience 
Rating:
2.0

My card didn't work so I could not move stuff in And I called the GM no answer even after hour I called an intercom and no one answered I am very disappointed I will not rent next time

VERONICA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reginese D.  |  Overall Experience 
Rating:
4.0

Nice staff

Michael W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Meagon O.  |  First Impressions 
Rating:
4.0

Would have been better had there been 24 /7 access

KEVIN C.  |  Overall Experience 
Rating:
2.0

I had a 15’ truck and was given the smallest storage box you guys had. I had to take half of my belongings back to Madison because the storage I was given was way too small when I was promised one that would be big enough

Robert D.  |  First Impressions 
Rating:
5.0

That unit wasn't worth the money the 44 dollar one has more room. You have a wall blocking in that storage.

Devonia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney W.  |  First Impressions 
Rating:
2.0

I went to the location at 1500 South 1st Street on Tuesday May 18th to reserve a storage unit. When I got there on Friday at 6:30 PM with movers who were ready to unload their truck, I was told that there was no record of me in the U-Haul system, and the size unit I needed was unavailable. I ended up having to take a unit at the 611 West Puetz location in Oak Creek. Not ideal, but better than nothing. This delay resulted in the movers going into overtime and leaving with all of my belongings on their truck. I will have to pay a $160 storage fee, and everything will be delivered on Monday. This was a nightmare.

Rosanne K.  |  Overall Experience 
Rating:
1.0

You guys are the worst. I have a deadline and I cannot access my unit after hours nor is the GM available. Do better.

Chukuma A.  |  Online Move In 
Rating:
5.0

Great place nice people , very clean

LORENZO V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sayeh B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicita M.  |  Overall Experience 
Rating:
5.0

I arrived on Saturday, May 15 to find the staff dealing with an outage of its customer service system. The staff managed this difficult issue with grace. I registered for my staff, left to pack and when I returned I received detailed instructions on how to check in. This was my first time using self storage and the staff at Walker's Point location made all the difference.

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakia M.  |  Overall Experience 
Rating:
5.0

The best customer service I’ve experienced in a long time!

Scott V.  |  Overall Experience 
Rating:
5.0

Great improvements too!

Denise Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Warren C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Christopher H.  |  Overall Experience 
Rating:
5.0

The staff is always friendly even when I come in to buy supplies from you all very helpful even you call nice friendly voice keep up the good work u-haul 😀👍

Bridget R.  |  First Impressions 
Rating:
5.0

The staff were very helpful but definitely understaffed during peak hours. They were still courteous but the wait times were very long

Denise K.  |  Overall Experience 
Rating:
3.0

Storage rental was fine, but this was accompanied by a truck rental. I had a reservation that was cancelled for some reason and I went online to reserve again the morning of my move to when I got the cancellation notice and booked again. I got to U-Haul a little early to see if there was a truck available early, which there was not. I was advised to come back at 2:00 because the 26’ truck would be ready. When I got back there was no 26’ truck or 20’ truck. The staff told me they couldn’t help me and offered no explanation why my reservation couldn’t be fulfilled. I had no option other than going with a 10’ truck. That required me to make not 1, but 3 separate trips while moving. 10/10 would NOT recommend using Walkers Point U-Haul reservations.

William B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kathyann C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisy V.  |  Overall Experience 
Rating:
2.0

My lock was cut off by U haul and replaced with out my knowledge. When I asked if they cut my lock off they lied to me I had to pay $100 for a locksmiths to cut off their lock they put on just to find my lock cutoff inside the locker which I took pictures of. This is unacceptable behavior and I will never deal with you again

Jenee J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janell k.  |  First Impressions 
Rating:
1.0

I got to the location and asked for help finding my pre-paid locker to which I had to wait over a half hour for and then the staff worker couldn’t find it. He dropped me at the locker and walked away and there was a lock on the locker. Then I had to wait in the line for another hour to get a different locker. This location was so disorganized, the staff was not knowledgeable, the people working seemed like they had never worked there a day in their life or as if they were on drugs.

Lilly m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryna N.  |  Online Move In 
Rating:
2.0

I used U-Haul for the primary purpose of renting a van to move my son from Neenah to Port Washington. That went well. I then utilized free rental of a storage space for a 7-8 days before we could move my son into his new living space. The staff encountered technical difficulties and my given code and later a card did not work to gain access to the space. Then after we moved out of the space, after informing the attendant of moving out, I later got late notices for not paying for the next month. After sending an e-mail to the individual who sent me the notice with a copy of the ending of the storage rental, I got another notice regarding a lien on the items in storage (which was none). This time I called to complain and it was then taken care of. Also, at times, staff were away from the front desk for extended periods of time such that I could no longer wait.

JAMES P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ricky M.  |  Overall Experience 
Rating:
2.0

The facility was nice but the office staff was not very friendly. Moving in was easy but moving out was extremely difficult due to the building maintenance; the staff was not accommodating or helpful in this situation.

RYAN W.  |  Overall Experience 
Rating:
2.0

My experience started off bad, as the staff member known as JJ, put his information in as emergency contact. I originally had a unit that was to small, I changed it the same day for a bigger unit. My movers notified me that same day that they had put some things in the smaller unit and at this time the office was closed. I wasn't able to gain access to the unit. I spoke with the "then manager" David he stated JJ could get me into the unit, since it had a lock and a note stating access was denied for none payment of rent, which David said the cleaning crew had put on. JJ stated he couldn't get me in because he had never seen the kind of lock and they didn't have a key. I continued to stop in and also call David and was told the unit had been rented and no one knew where my thing's were. I spoke to the off site representatives several times also and got no results. I spoke to the "new" manager Elgin regarding my thing's and no results. I also spoke with Elgin regarding a leaking pipe outside my unit that was to be checked on. When I began to move my thing's out I again inquired about my thing's and was told by the "new" manager Joe that I would have to file a police report. After moving my thing's out I called and was connected to an off site representative, and explained that there was damage to my couch from the pipe that I was attempting to try and use the move out online feature and wasn't able to, and I also sent a message from the site to the "now" manager Joe and got no response. She stated she would send a message also and I explained I had been trying to reach the office regarding the leaking and the damage, was told I would have to speak to the office and I explained I wasn't able to get through any time I called. The representative transferred me to customer care and I still never spoke with anyone. This has been my only option to express my concerns fully and it has been 5 day's since leaving the email for the manger and 4 day's since the off site representative sent her message. My overall experience was horrible after 16 months of storing my thing's and the continued staff turn over and no results regarding my concerns.

TEASHA H.  |  Overall Experience 
Rating:
2.0

I was given a free month of storage for two units because they didn’t have 1 unit big enough for what I needed it for. That was helpful and I was grateful. However, I found later that I didn’t need the units so I called and cancelled them. I was assured that it was cancelled. I started receiving letters about owing the facility. I called several more times and also showed up in person twice and was assured that both units were cancelled by the manager. I still continue to receive calls. Ridiculous!

Kiana B.  |  Overall Experience 
Rating:
1.0

Very disappointed at the end. In October I asked that I be taken off of automatic pay. I paid for October and November. In December we emptied out the locker first thing in the morning and got home and found out that you charged the card for December. I am hoping that this can be corrected. Also. You have homeless people entering. Using facilities. And leaving their snack items laying around

LINDA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Randy T.  |  First Impressions 
Rating:
1.0

I did not sign up for a storage unit

Taylor B.  |  Overall Experience 
Rating:
2.0

Smelled like urine TWICE inside my unit from nearby ones being used as a bathroom apparently. Not a pleasant first week experience. Finally got my stuff out of there. Please fix this problem. Happened twice weeks apart

Timothy R.  |  Overall Experience 
Rating:
4.0

The employees were very friendly and helpful. I had a reservation, it was not communicated to this location and they had to find me a new space, which was done quickly and effectively. I don't understand why the U-haul corporation has such a hard time with their reservations, if this location didn't have space available I would have been screwed. I had even more problems with my trailer rental. All employees are great, but I have great criticism for u-haul as a corporation.

Katherine T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jaclyn H.  |  Overall Experience 
Rating:
3.0

It was short staffed and the wait time standing in line was too long. I stood in line almost an hour. I paid for a storage unit and got someone else’s storage, then I had to return to get the correct storage unit. The 24 access was ok but no cards available to use. Now I got my storage unit corrected. I’m satisfied overall.

Cassandra H.  |  Overall Experience 
Rating:
5.0

No comment you guys are good

maria s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadine B.  |  Overall Experience 
Rating:
5.0

I tripped over a bike rack. Scratched my face and they had no first aid kit available. This was a very bad situation. For a class organization as this I thought this was not good. This should be available at all times as a safety tool. I BLAME the manager for this major mistake and it should be corrected at once .

Charles G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abb H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edalia v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NILDA V.  |  Overall Experience 
Rating:
1.0

The staff was poor they took money off my card and idk what they did with it I had to pay twice on my storage the manager was horrible he didn’t even care and the staff a freaking rude the storage place hallways was nasty and they got roaches

Jaquilla H.  |  Overall Experience 
Rating:
5.0

Very good place

Chrisanthia J.  |  First Impressions 
Rating:
5.0

I was so happy to find a free lock in my storage when I got to the assigned location. The only downfall was the huge mouse house in my locker unit. Will my things be chipped away at by the mice? Does the insurance cover that?

Mary M.  |  First Impressions 
Rating:
5.0

The staff is always helpful and the facility is clean and well maintained. Thanks!

Jorge M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CAMERON A.  |  Overall Experience 
Rating:
5.0

My favorite UHAUL storage location in Milwaukee

Andrew A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jakneka L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlie S.  |  First Impressions 
Rating:
5.0

JACOB HAS A VERY GOOD CUSTOMER SERVICE SKILLS he is doing a great job in the facility...

Juan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra H.  |  First Impressions 
Rating:
5.0

That Mexican lady was really nice.

Steven S.  |  First Impressions 
Rating:
4.0

I did not realize I still needed to check-in @ desk when picking-up my rental, or I would have arrived earlier as it was pretty busy. Once at counter things went pretty well, as we went through both trunk rental & storage rental contracts separately. Thaddeo(?) was my service rep & did a good job; he was patient to repeat some things for me as I am a little hard of hearing. After acquiring the truck & transferring some tools from my car, I had to return to office to arrange accessing storage unit to apply my disc lock (note: the only kind allowed), & Elton noticed my return to line & promptly asked me what I needed. He let know where to meet him, walked me to the unit, opening inspection, & applying my lock. I appreciated that quick help, so I could get on with my day. A pretty good experience & 1 month storage unit rental free with truck. Thanks Thaddeo & Elton!

C Larry B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven M.  |  First Impressions 
Rating:
5.0

Very clean, friendly staff, convenient hours, and staff was very helpful. Very satisfied! Thank you.

April S.  |  Overall Experience 
Rating:
5.0

Just to say thank you,

Eduardo N.  |  Overall Experience 
Rating:
5.0

No comment

Keisell V.  |  First Impressions 
Rating:
5.0

A great experience. helpful staff, nice facility, decent prices,

Joseph L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl F.  |  First Impressions 
Rating:
5.0

there was no lock in our unit but your phone people and on site manager were very helpful.

Deb j.  |  Online Move In 
Rating:
5.0

The guy was very helpful and showed me different sizes and options for a storage unit and helped me settle on one for my specific needs and even showed me where it was and how to check in and out with the keypad and access code.

Nicole R.  |  First Impressions 
Rating:
2.0

I needed a rental truck for 6 hours to move 2 apartments but I was put on a schedule due to someone else needed the truck. It was awful! I was called repeatedly to bring back the truck, I probably won’t use these company for a while

Cassandra H.  |  Overall Experience 
Rating:
5.0

Thank YOU❤

DAREAKA D.  |  Overall Experience 
Rating:
5.0

Helpful, friendly, easy access & location!!

Denise Z.  |  First Impressions 
Rating:
5.0

Only moved things out because I could no longer pay for two storages and I would’ve preferred everything to be in the Uhaul storage facility but the other storage unit was jam packed and would’ve been more of a huge undertaking putting it all in the uhaul unit...pricing is better at Uhaul, hours are way better, access more convenient and staff always been kind and very helpful!!!!

Ashara H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalelly V.  |  Overall Experience 
Rating:
5.0

Elton especially took charge of us and helped us through vehicle rental to storage on first floor convenience. Thanks Elton!

Jonathan S.  |  First Impressions 
Rating:
5.0

Very pleased with customer service, storage, cleanliness, security, lighting, availability of access, and docks provided. All good. Used for 4 years straight and never a problem.

BARBARA W.  |  Overall Experience 
Rating:
1.0

The person working during my check-in did not know what they were doing. They had me pay for a lock before I got into my unit, even though there already was a lock in my unit when I arrived and I shouldnt have had to buy one. There is also a large pole running through my unit that makes storing things difficult and takes up quite a bit of space. I will be trying to find an alternate storage unit facility when places open up.

Lana G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOHN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharita H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANA J.  |  Overall Experience 
Rating:
1.0

We completely cleaned out the storage on Saturday February 29, 2020 and requested a move-out receipt at the store counter. I was told they would email it to me by Sunday 3/1/20 and as of today I have not received it. I called them Sunday, Monday, Tuesday Wednesday and can never get through to that location. The call gets forwarded to another Uhaul service center. The Uhaul service rep said she has emailed my storage location (1500 south 1st street, Milwaukee, WI 53204) but has not received a response either. I’ve been emailing customer service but they can’t locate the account. This is very frustrating! I still need proof we moved out on Saturday 2/29/20 so that we’re not charged for March.

BOBBIE P.  |  Overall Experience 
Rating:
1.0

I don't understand how they're still in business, when they all have VERY poor customer service skills, they're rude and argumentative with CUSTOMERS!! THEY CHEAT AND BEAT CUSTOMERS, WHEN IN ALL ACTUALITY, IT'S US, THE CUSTOMERS THAT MAKE THE BUSINESS!! WITHOUT OUR HARD EARNED MONEY, THERE'D BE NO UHAUL!! AND, THEN THEY HAVE THE AUDACITY TO BE PREJUDICE AND OVER LOOK AS WELL UNDER LOOK THEIR CUSTOMERS!! JUST RIDICULOUS!! BETTER OFF RENTING FROM SOMEWHERE ELSE.. SOMEWHERE THAT APPRECIATES THEIR CUSTOMERS!!

Rose T.  |  First Impressions 
Rating:
5.0

The customer service was great

Patricia S.  |  First Impressions 
Rating:
4.0

Thank you for your services

NANCY G.  |  Overall Experience 
Rating:
5.0

That was my first Time use U haul,and was amazing from Green bay to Milwaukee the. Associete of the stores give us tremendous costumer service, definitely back rent again with yours

Maribella G.  |  First Impressions 
Rating:
5.0

Great customer service.

Keith M.  |  Overall Experience 
Rating:
5.0

Clean and convenient storage room

Brent G.  |  Overall Experience 
Rating:
5.0

Every was very helpful at the store. The storage unit I got is very nice as well. Thanks!

Brent G.  |  First Impressions 
Rating:
5.0

She has a great

Gabriela D.  |  First Impressions 
Rating:
5.0

Thank you so much

Angela H.  |  Overall Experience 
Rating:
5.0

Excellent storage facility. Climate controlled and well maintained. 24/7 access.

Jamie D.  |  Overall Experience 
Rating:
5.0

Helpful staff, many storage options

Patricia S.  |  First Impressions 
Rating:
3.0

When I originally got the unit, I was told that we were unable to get a key card for access because it was down and then the pin info to get in also didnt work.

Morgan T.  |  Overall Experience 
Rating:
4.0

Would give you excellent, but my storage unit had “rodent poison” with a Do Not Touch sign on it. Rats and poison were never a part of my deal when I paid for this storage spot.

scott h.  |  First Impressions 
Rating:
5.0

Everything from renting to checkout was a quality experience. The staff is knowledgeable and courteous. The facility was clean and secure. We’ll be using your service again, as needed. Thank you.

Rhonda T.  |  Overall Experience 
Rating:
2.0

We were given a unit on the 2nd floor with no elevator access. It was very painful having to take everything 1 at a time up the stairs

Helen P.  |  First Impressions 
Rating:
4.0

Née to control the mice a little better

JOSEPH C.  |  Overall Experience 
Rating:
5.0

Everything was good people knew what they were doing and friendly

Daniel F.  |  First Impressions 
Rating:
5.0

Thanks for the service I received im realli thankfully.

Heber V.  |  Overall Experience 
Rating:
5.0

Friendly staff, easy access to units, convenient location.

Christina M.  |  Overall Experience 
Rating:
1.0

No emergency responder , no one can answer the phone, called customer service 4 times to open up my unit, got storage at 6:50 and un load my truck then went to my unit when I find out still lock on it

Melvin lee O.  |  First Impressions 
Rating:
5.0

We actually did not get a unit at this location because the one I reserved, turned out to be too small. There wasn't any larger ones available but the young lady that assisted us, was awesome!

Connie-Shawan B.  |  First Impressions 
Rating:
5.0

Great customer service

leon w.  |  First Impressions 
Rating:
3.0

Customer service was excellent.. Price on uhual, I was not satisfied, because last time I was here it was way cheaper and this time, I came out paying $100.

Leah k.  |  First Impressions 
Rating:
5.0

Person helping me was new, and couldn’t find my unit......but he was very nice!

joan l.  |  First Impressions 
Rating:
2.0

Desk clerk gave vague and unhelpful instructions for finding the building and locker. Unable to get access to my locker at 6:30 a.m. (exterior doors locked)

Stanley M.  |  First Impressions 
Rating:
5.0

Fast and courteous

Brenda H.  |  First Impressions 
Rating:
5.0

Guy that had tattoos, wish I remembered his name was awesome! He helped us out a lot when I made the mistake of getting the wrong size storage unit. He’s the best!

Itzel S.  |  First Impressions 
Rating:
5.0

Both managers have been amazing during my moving process. I appreciate their patience and great customer service. Thank you so much!!

Hilda G.  |  First Impressions 
Rating:
5.0

Client service was very friendly and helpful.

edgar s.  |  First Impressions 
Rating:
3.0

The staff was friendly, but I wish that the location got back to me or gave me the ability to alter access window. I will refrain from making any final judgments until I have had more interactions.

Corianne M.  |  Reservation 
Rating:
4.0

Good service

Angela L.  |  Reservation 
No reviews have been submitted for this location.

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