Customer Reviews for U-Haul Moving & Storage of Walker's Point

6020 reviews

1500 S 1st St   Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower)

(414) 383-7735

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(414) 383-7735

1500 S 1st St
Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

We chose the online return option when we booked the reservation. We were on our phone trying to figure things out when a worker came out to help. He told us he would take care of the return and he wished us a good day. Very helpful and great customer service!

Anthony K. 
Rating:
2.0

Clean your trucks

Koren B. 
Rating:
1.0

Get all new employees, once that do not face time their friends while taking care of a customer, Vehicle was not cleaned at all.

HUBERT K. 
Rating:
4.0

Decent people but the person who assisted me was new. He was friendly and helpful but he needed more training. He failed to tell me he was done and the trailer was checked in. He walked away and I had to follow after him to find out the check in was complete. I never did get an email saying the trailer had been returned. I returned at this location before. They seemed slower and less experienced than before.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

JOANNE G. 
Rating:
5.0

Customer did not leave a comment.

YESHAI C. 
Rating:
5.0

The best customer service I’ve experienced in a long time!

Scott V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

SHARON H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT V. 
Rating:
4.0

back door of trailer came open twice. Once I would suspect user error but I triple checked after discovering that it opened the first time and 5 miles later it was open again. Fortunately the cargo that fell out was retrieved without damage. After purchasing a padlock we didn't have further problems but safety pin should be included with latching mechanism.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Leslee M. 
Rating:
5.0

Customer did not leave a comment.

CITLALLY G. 
Rating:
3.0

Customer did not leave a comment.

SKYLAR G. 
Rating:
3.0

The Truck needed to be wiped down it had coffee spilled and dryed

LIGIA N. 
Rating:
3.0

The truck box was dirty, not swept out, and had a bad odor. Your advertisement for your trucks giving a soft ride is no where near accurate. You also moved the location 30 miles from the one I reserved the same day I was to get the truck. Even though I received a confirmation the same morning for the ORIGINAL location. That caused havoc with the schedules of several people.

SCOTT F. 
Rating:
4.0

One member of the staff was play loud music from one of the moving trucks as he cleaned it. Very unprofessional. He then was the member that. Necked me out . Unfriendly and made me feel uncomfortable

GEORGE B. 
Rating:
4.0

Customer did not leave a comment.

Douglas H. 
Rating:
3.0

This location was fine, however I was supposed to pick up a truck 4/29/21 at 6:30 from Lil General Super Market 233 W Center St, Milwaukee, WI. I got a call from the owner at 5:00 telling me not to come because the truck wasn't there. He said he'd call back when it was ready. I called him at 7:30 and was told the truck still wasn't back and he couldn't get a hold of the person who rented it so was looking to have a truck transferred from another location and someone from uhaul would call me. I heard back from no one, so called first thing Friday morning and my order was transferred to Walker's Point where they had a truck available. The website said there is a $50 guarantee which I would like reimbursed. Thank you.

Tracy F. 
Rating:
2.0

The attendants working the check in process need trained on customer service. Apparently for them joking and flirting with the other attendants is more important the servicing the line of customers.

RODNEY H. 
Rating:
1.0

I had reserved a 15 ft Uhaul with a loading ramp and an appliance dolly. Neither the truck nor the dolly were available when I arrived at my scheduled pickup time. I was given a cargo van and a utility dolly, neither of which helped me move appliances out of my old home and into my new home. Now I've had to take time off work to complete this task on a different day. This has cost me time and money, I will not be returning as a customer.

KEVIN S. 
Rating:
2.0

Customer did not leave a comment.

Christopher N. 
Rating:
3.0

The online check-in took too long and gave the same truck to myself and another customer. The second truck I was given was not cleaned, had been smoked (cigarettes) in, and was full of trash including empty cigarette packs. The third truck was fine and clean enough. Never received a return email/receipt even though I was told I would. Very disappointing experience.

Jacqueline D. 
Rating:
5.0

Customer did not leave a comment.

JOSE H. 
Rating:
4.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO A. 
Rating:
2.0

Customer did not leave a comment.

ROSE C. 
Rating:
5.0

The customer service was very attentavie.

ALICE P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY P. 
Rating:
3.0

Customer did not leave a comment.

Jose E. 
Rating:
5.0

Loved the friendly service!!

Sheri A. 
Rating:
5.0

Very helpful

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Customer did not leave a comment.

CESAR S. 
Rating:
4.0

Customer did not leave a comment.

ALANA R. 
Rating:
5.0

Great improvements too!

Denise Z.  |  Overall Experience 
Rating:
5.0

Buen servicio gracias

JORGE O. 
Rating:
3.0

Customer did not leave a comment.

SUNDEEPSINGH N. 
Rating:
1.0

Terrible customer service. Took me 30 min to pick up my reservation

Kelly D. 
Rating:
5.0

The guy who helped hookup the trailer was friendly and helpful.

Robert M. 
Rating:
5.0

On the day of my rental their wasn't enough staff on hand.

DEMETRIUS D. 
Rating:
4.0

Customer did not leave a comment.

JESSICA S. 
Rating:
4.0

Customer did not leave a comment.

Warren C.  |  Online Move In 
Rating:
5.0

U-Haul added $10 insurance to my bill, even though I declined it when reserving the vehicle.

James M. 
Rating:
2.0

The mobile checkout did not work from my phone. Fortunately, I anticipated this and set my pickup for when the store was still open. I went to go inside the store at 6:55pm and was told they're closed even though they close at 7pm. We finally got mobile checkout to work on my girlfriend's phone, and when we looked in the back of the truck, neither the dolly, nor the blankets that were on our order were in the truck. No one has reached at as promised on the app (supposed to be contacted within 48 hours). Overall another classic U-Haul experience. I don't know why I keep using you guys.

Stefan L. 
Rating:
3.0

When the next customer reserves 4 furniture dollies, you should have 4 furniture dollies, instead of just one. And, when you say you are emailing the next customer a receipt, you should actually do it.

Sean D. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Christopher H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TREMAINE M. 
Rating:
5.0

I was charged twice

CINDY M. 
Rating:
5.0

Customer did not leave a comment.

Marilyn F. 
Rating:
5.0

Customer did not leave a comment.

DEREK W. 
Rating:
5.0

The service was above expectation. Keep doing what your doing.

DEMETRIUS D. 
Rating:
1.0

When I picked up the trailer, I waited nearly 30 minutes for somebody to put it on my car. Upon return, I even had to help them put the trailer back in the spot which made this significantly harder to work with than the location across town. Finally, they did not close out my rental appropriately and I had to go back to correct it. I would have just called, but nobody answers there.

Michael James O. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE M. 
Rating:
5.0

The staff is always friendly even when I come in to buy supplies from you all very helpful even you call nice friendly voice keep up the good work u-haul 😀👍

Bridget R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Silas R. 
Rating:
5.0

Customer did not leave a comment.

Ty M. 
Rating:
5.0

No improvement need the person that I talk with he was very nice and pleasant I would recommend this drop off site they were very nice. Thank you

Emma W. 
Rating:
1.0

I was guaranteed a 20ft truck and when I got there it was not available and I had to take a 15ft trailer which added more miles on. I would like the $50 guarantee back. Also I have not seen my final bill.

Nicholas G. 
Rating:
5.0

No need to improve. My experience at U-Haul was pleasant.

WILDA M. 
Rating:
4.0

It took a 1/2 hour from app open to driving away with truck. I stared at 1:35 and figured 10 minutes to reserve so I put 1:45 pick up. I wasn't done with reservation till 2:05 yet they still had my start time at 1:45. It didn't matter to me because I didn't need that 20 minutes but the next person might. Rental time should start when reservation is complete and customer is ready to drive away with rental.

Juan C. 
Rating:
4.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Excellent service couldn't ask for better..

RICHARD G. 
Rating:
3.0

Trucks needs maintenance and ran ruff. The truck was a little clean.

QUERON L. 
Rating:
5.0

I originally went to the state street location. The person I ordered the u haul from originally ordered a too small truck that we didn't ask for and she ordered it for a day too short. So I had to go to the 1 st street location to get the correct size truck which was an inconvenience big tim

ANGELA R. 
Rating:
5.0

The staff were very helpful but definitely understaffed during peak hours. They were still courteous but the wait times were very long

Denise K.  |  Overall Experience 
Rating:
5.0

I feel like the drop off option of the lockbox is smarter than leaving the keys in the rented vehicle unlocked.

JONATHAN G. 
Rating:
1.0

Customer service/staff was lacking skills in communication and speaking clearly

NICHOLAS E. 
Rating:
2.0

Customer did not leave a comment.

ZACHARY M. 
Rating:
4.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

The service was extremely satisfying and professional, thanks Amir.

SONYA R. 
Rating:
5.0

Well the van i rented was good till I was on the freeway in heavy downfall of rain . The wippers only worked half way , was dangerous couldn't see verry well . They should have ben replaced before then .

JOHNATHAN S. 
Rating:
5.0

Customer service was fantastic

ANTHONY P. 
Rating:
2.0

Make the online reservation more streamline. You have to check in and walk to the door to scan a bar code for location. Then you have to walk to the other side of the lot to find your truck after you find your truck you have to enter more info. Then you have to walk all the way to the other side of the lot to retrieve the keys. There is no parking for your personal vehicle in the lot. To much back and forth to just rent a truck. My rental was for noon and by the time I left the lot it was almost 12:30.

Frank D. 
Rating:
3.0

Got a call stating the trailer was never returned....The gentleman said he checked it in on the phone. I believe this has been resolved.

Stephen D. 
Rating:
3.0

Had to text corporate to get my receipt.

John H. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL R. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
3.0

Storage rental was fine, but this was accompanied by a truck rental. I had a reservation that was cancelled for some reason and I went online to reserve again the morning of my move to when I got the cancellation notice and booked again. I got to U-Haul a little early to see if there was a truck available early, which there was not. I was advised to come back at 2:00 because the 26’ truck would be ready. When I got back there was no 26’ truck or 20’ truck. The staff told me they couldn’t help me and offered no explanation why my reservation couldn’t be fulfilled. I had no option other than going with a 10’ truck. That required me to make not 1, but 3 separate trips while moving. 10/10 would NOT recommend using Walkers Point U-Haul reservations.

William B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EVINELLY C. 
Rating:
1.0

Customer did not leave a comment.

Kathyann C.  |  Overall Experience 
Rating:
3.0

Be more polite to customers

WALTER S. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Daisy V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tasznia G. 
Rating:
5.0

Customer did not leave a comment.

ROLAND F. 
Rating:
2.0

My lock was cut off by U haul and replaced with out my knowledge. When I asked if they cut my lock off they lied to me I had to pay $100 for a locksmiths to cut off their lock they put on just to find my lock cutoff inside the locker which I took pictures of. This is unacceptable behavior and I will never deal with you again

Jenee J.  |  Overall Experience 
Rating:
1.0

Took a long time to rent a trailer, guy was distracted on his phone and hardly talked to me. Then I was billed several weeks later for rental , horrible customer service

Roberto P. 
Rating:
3.0

Checking to get the trailer was no problem. However, returning it was interesting. The staff that works second shift is less than professional. Talking about gossip and swearing up and down. Not likely to go back

PAULINE M. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
3.0

You guys need to answer the phones.

MADELYN Y. 
Rating:
3.0

I was originally charged $57.77 at 1 pm on Saturday...I didn't return the truck on Saturday because I hadn't finished the move when I returned the truck on Sunday I was charged an additional charge of $204.04 for a 19.95 truck rental... I will NEVER entertain your business again

CAROLYN A. 
Rating:
5.0

Uhaul clerk was the bomb and knew her shit.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

KERRY S. 
Rating:
5.0

Customer did not leave a comment.

janell k.  |  First Impressions 
Rating:
1.0

I got to the location and asked for help finding my pre-paid locker to which I had to wait over a half hour for and then the staff worker couldn’t find it. He dropped me at the locker and walked away and there was a lock on the locker. Then I had to wait in the line for another hour to get a different locker. This location was so disorganized, the staff was not knowledgeable, the people working seemed like they had never worked there a day in their life or as if they were on drugs.

Lilly m.  |  First Impressions 
Rating:
2.0

3 employees stood around while one gal hustled her butt off. (She did an excellent job, and she's the reason for 2/5 stars rather than 1/5.) My rental was booked and confirmed for 2/21, pickup at 530. They failed to leave the keys for me, so my family came to help me move and had to turn around. Inconvenience and delayed everything I have going on in my life. I spoke to the call center when the missing keys didn't make sense. Ariana confirmed that because the rental is guaranteed, and wasn't fulfilled on the reservation date, I would have $50 credit. They proceeded to charge my credit card After I spoke with them inside to confirm they would Not charge my card. If U-Haul didn't have a stronghold on renting vehicles, I would absolutely never use U-Haul again. Unfortunately, you do, and I probably will have to.

Regan H. 
Rating:
3.0

The entire process was aggravating and I had to go back and forth with uhaul customer service and the local facilities to get my stuff delivered and movers set up. The local employees in Wisconsin were nice and tried to be helpful. Uhaul main customer service was unhelpful and would give up and tell me to call a local office. The Maryland location was aggravating and constantly got confused and gave me incorrect information and also did not have the boxes ready for the movers to pick up even though it was noted on the account, confirmed the week leading up over the phone by me, and then confirmed the day prior by the moving company. It delayed the movers by over an hour and caused issues unloading at the complex as the loading dock was only available for a certain time which I had to pay for to have available for a 3 hour window. The movers had to rush to make it work and compensate for Uhaul. I will never use Uhaul again. It did not make it easy and made the move more stressful than if I had just hired a freight company. It was not worth the cost of over $2k as it did not make my life easier or less stressful. I will not recommend Uhaul or UBoxes to anyone after this entire horrendous process.

Karolyn L. 
Rating:
5.0

I ended up coming here from another U-Haul location because the first one was unwilling/unable to do a one-way rental. The facility on 1st Street was staffed by friendly, helpful, and knowledgeable people (in addition to being impressive in size, cleanliness, and features), while the rental location in Greendale only went so far as to help me reserve rental equipment at this facility.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO L. 
Rating:
4.0

The last two times they substitute the size of the truck on me. If you say you have it please don't give it to someone else.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

ALEX R. 
Rating:
4.0

I had an appointment to rent a trailer for 9am. When I got there, I had to wait in line for a half hour because they didn't have enough counter help. The trailer was not ready. It was covered in a half foot of snow. It would be nice if a reservation was ready at the reserved time? They clearly had indoor space to have cleaned the snow off of the trailer and brought it inside to be ready?? The Trailer performed perfectly!

Bryon K. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
3.0

The scan bar location that's supposed to be on the front of the building needs to be there for when people need to drop off after hours. It's a requirement from uhaul website.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Maria C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryna N.  |  Online Move In 
Rating:
2.0

I used U-Haul for the primary purpose of renting a van to move my son from Neenah to Port Washington. That went well. I then utilized free rental of a storage space for a 7-8 days before we could move my son into his new living space. The staff encountered technical difficulties and my given code and later a card did not work to gain access to the space. Then after we moved out of the space, after informing the attendant of moving out, I later got late notices for not paying for the next month. After sending an e-mail to the individual who sent me the notice with a copy of the ending of the storage rental, I got another notice regarding a lien on the items in storage (which was none). This time I called to complain and it was then taken care of. Also, at times, staff were away from the front desk for extended periods of time such that I could no longer wait.

JAMES P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ricky M.  |  Overall Experience 
Rating:
2.0

The facility was nice but the office staff was not very friendly. Moving in was easy but moving out was extremely difficult due to the building maintenance; the staff was not accommodating or helpful in this situation.

RYAN W.  |  Overall Experience 
Rating:
2.0

My experience started off bad, as the staff member known as JJ, put his information in as emergency contact. I originally had a unit that was to small, I changed it the same day for a bigger unit. My movers notified me that same day that they had put some things in the smaller unit and at this time the office was closed. I wasn't able to gain access to the unit. I spoke with the "then manager" David he stated JJ could get me into the unit, since it had a lock and a note stating access was denied for none payment of rent, which David said the cleaning crew had put on. JJ stated he couldn't get me in because he had never seen the kind of lock and they didn't have a key. I continued to stop in and also call David and was told the unit had been rented and no one knew where my thing's were. I spoke to the off site representatives several times also and got no results. I spoke to the "new" manager Elgin regarding my thing's and no results. I also spoke with Elgin regarding a leaking pipe outside my unit that was to be checked on. When I began to move my thing's out I again inquired about my thing's and was told by the "new" manager Joe that I would have to file a police report. After moving my thing's out I called and was connected to an off site representative, and explained that there was damage to my couch from the pipe that I was attempting to try and use the move out online feature and wasn't able to, and I also sent a message from the site to the "now" manager Joe and got no response. She stated she would send a message also and I explained I had been trying to reach the office regarding the leaking and the damage, was told I would have to speak to the office and I explained I wasn't able to get through any time I called. The representative transferred me to customer care and I still never spoke with anyone. This has been my only option to express my concerns fully and it has been 5 day's since leaving the email for the manger and 4 day's since the off site representative sent her message. My overall experience was horrible after 16 months of storing my thing's and the continued staff turn over and no results regarding my concerns.

TEASHA H.  |  Overall Experience 
Rating:
2.0

I was given a free month of storage for two units because they didn’t have 1 unit big enough for what I needed it for. That was helpful and I was grateful. However, I found later that I didn’t need the units so I called and cancelled them. I was assured that it was cancelled. I started receiving letters about owing the facility. I called several more times and also showed up in person twice and was assured that both units were cancelled by the manager. I still continue to receive calls. Ridiculous!

Kiana B.  |  Overall Experience 
Rating:
1.0

Very disappointed at the end. In October I asked that I be taken off of automatic pay. I paid for October and November. In December we emptied out the locker first thing in the morning and got home and found out that you charged the card for December. I am hoping that this can be corrected. Also. You have homeless people entering. Using facilities. And leaving their snack items laying around

LINDA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Randy T.  |  First Impressions 
Rating:
1.0

I did not sign up for a storage unit

Taylor B.  |  Overall Experience 
Rating:
2.0

Smelled like urine TWICE inside my unit from nearby ones being used as a bathroom apparently. Not a pleasant first week experience. Finally got my stuff out of there. Please fix this problem. Happened twice weeks apart

Timothy R.  |  Overall Experience 
Rating:
4.0

The employees were very friendly and helpful. I had a reservation, it was not communicated to this location and they had to find me a new space, which was done quickly and effectively. I don't understand why the U-haul corporation has such a hard time with their reservations, if this location didn't have space available I would have been screwed. I had even more problems with my trailer rental. All employees are great, but I have great criticism for u-haul as a corporation.

Katherine T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jaclyn H.  |  Overall Experience 
Rating:
3.0

It was short staffed and the wait time standing in line was too long. I stood in line almost an hour. I paid for a storage unit and got someone else’s storage, then I had to return to get the correct storage unit. The 24 access was ok but no cards available to use. Now I got my storage unit corrected. I’m satisfied overall.

Cassandra H.  |  Overall Experience 
Rating:
5.0

No comment you guys are good

maria s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadine B.  |  Overall Experience 
Rating:
5.0

I tripped over a bike rack. Scratched my face and they had no first aid kit available. This was a very bad situation. For a class organization as this I thought this was not good. This should be available at all times as a safety tool. I BLAME the manager for this major mistake and it should be corrected at once .

Charles G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abb H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edalia v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NILDA V.  |  Overall Experience 
Rating:
1.0

The staff was poor they took money off my card and idk what they did with it I had to pay twice on my storage the manager was horrible he didn’t even care and the staff a freaking rude the storage place hallways was nasty and they got roaches

Jaquilla H.  |  Overall Experience 
Rating:
5.0

Very good place

Chrisanthia J.  |  First Impressions 
Rating:
5.0

I was so happy to find a free lock in my storage when I got to the assigned location. The only downfall was the huge mouse house in my locker unit. Will my things be chipped away at by the mice? Does the insurance cover that?

Mary M.  |  First Impressions 
Rating:
5.0

The staff is always helpful and the facility is clean and well maintained. Thanks!

Jorge M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CAMERON A.  |  Overall Experience 
Rating:
5.0

My favorite UHAUL storage location in Milwaukee

Andrew A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jakneka L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlie S.  |  First Impressions 
Rating:
5.0

JACOB HAS A VERY GOOD CUSTOMER SERVICE SKILLS he is doing a great job in the facility...

Juan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra H.  |  First Impressions 
Rating:
5.0

That Mexican lady was really nice.

Steven S.  |  First Impressions 
Rating:
4.0

I did not realize I still needed to check-in @ desk when picking-up my rental, or I would have arrived earlier as it was pretty busy. Once at counter things went pretty well, as we went through both trunk rental & storage rental contracts separately. Thaddeo(?) was my service rep & did a good job; he was patient to repeat some things for me as I am a little hard of hearing. After acquiring the truck & transferring some tools from my car, I had to return to office to arrange accessing storage unit to apply my disc lock (note: the only kind allowed), & Elton noticed my return to line & promptly asked me what I needed. He let know where to meet him, walked me to the unit, opening inspection, & applying my lock. I appreciated that quick help, so I could get on with my day. A pretty good experience & 1 month storage unit rental free with truck. Thanks Thaddeo & Elton!

C Larry B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven M.  |  First Impressions 
Rating:
5.0

Very clean, friendly staff, convenient hours, and staff was very helpful. Very satisfied! Thank you.

April S.  |  Overall Experience 
Rating:
5.0

Just to say thank you,

Eduardo N.  |  Overall Experience 
Rating:
5.0

No comment

Keisell V.  |  First Impressions 
Rating:
5.0

A great experience. helpful staff, nice facility, decent prices,

Joseph L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl F.  |  First Impressions 
Rating:
5.0

there was no lock in our unit but your phone people and on site manager were very helpful.

Deb j.  |  Online Move In 
Rating:
5.0

The guy was very helpful and showed me different sizes and options for a storage unit and helped me settle on one for my specific needs and even showed me where it was and how to check in and out with the keypad and access code.

Nicole R.  |  First Impressions 
Rating:
2.0

I needed a rental truck for 6 hours to move 2 apartments but I was put on a schedule due to someone else needed the truck. It was awful! I was called repeatedly to bring back the truck, I probably won’t use these company for a while

Cassandra H.  |  Overall Experience 
Rating:
5.0

Thank YOU❤

DAREAKA D.  |  Overall Experience 
Rating:
5.0

Helpful, friendly, easy access & location!!

Denise Z.  |  First Impressions 
Rating:
5.0

Only moved things out because I could no longer pay for two storages and I would’ve preferred everything to be in the Uhaul storage facility but the other storage unit was jam packed and would’ve been more of a huge undertaking putting it all in the uhaul unit...pricing is better at Uhaul, hours are way better, access more convenient and staff always been kind and very helpful!!!!

Ashara H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalelly V.  |  Overall Experience 
Rating:
5.0

Elton especially took charge of us and helped us through vehicle rental to storage on first floor convenience. Thanks Elton!

Jonathan S.  |  First Impressions 
Rating:
5.0

Very pleased with customer service, storage, cleanliness, security, lighting, availability of access, and docks provided. All good. Used for 4 years straight and never a problem.

BARBARA W.  |  Overall Experience 
Rating:
1.0

The person working during my check-in did not know what they were doing. They had me pay for a lock before I got into my unit, even though there already was a lock in my unit when I arrived and I shouldnt have had to buy one. There is also a large pole running through my unit that makes storing things difficult and takes up quite a bit of space. I will be trying to find an alternate storage unit facility when places open up.

Lana G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOHN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharita H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANA J.  |  Overall Experience 
Rating:
1.0

We completely cleaned out the storage on Saturday February 29, 2020 and requested a move-out receipt at the store counter. I was told they would email it to me by Sunday 3/1/20 and as of today I have not received it. I called them Sunday, Monday, Tuesday Wednesday and can never get through to that location. The call gets forwarded to another Uhaul service center. The Uhaul service rep said she has emailed my storage location (1500 south 1st street, Milwaukee, WI 53204) but has not received a response either. I’ve been emailing customer service but they can’t locate the account. This is very frustrating! I still need proof we moved out on Saturday 2/29/20 so that we’re not charged for March.

BOBBIE P.  |  Overall Experience 
Rating:
1.0

I don't understand how they're still in business, when they all have VERY poor customer service skills, they're rude and argumentative with CUSTOMERS!! THEY CHEAT AND BEAT CUSTOMERS, WHEN IN ALL ACTUALITY, IT'S US, THE CUSTOMERS THAT MAKE THE BUSINESS!! WITHOUT OUR HARD EARNED MONEY, THERE'D BE NO UHAUL!! AND, THEN THEY HAVE THE AUDACITY TO BE PREJUDICE AND OVER LOOK AS WELL UNDER LOOK THEIR CUSTOMERS!! JUST RIDICULOUS!! BETTER OFF RENTING FROM SOMEWHERE ELSE.. SOMEWHERE THAT APPRECIATES THEIR CUSTOMERS!!

Rose T.  |  First Impressions 
Rating:
5.0

The customer service was great

Patricia S.  |  First Impressions 
Rating:
4.0

Thank you for your services

NANCY G.  |  Overall Experience 
Rating:
5.0

That was my first Time use U haul,and was amazing from Green bay to Milwaukee the. Associete of the stores give us tremendous costumer service, definitely back rent again with yours

Maribella G.  |  First Impressions 
Rating:
5.0

Great customer service.

Keith M.  |  Overall Experience 
Rating:
5.0

Clean and convenient storage room

Brent G.  |  Overall Experience 
Rating:
5.0

Every was very helpful at the store. The storage unit I got is very nice as well. Thanks!

Brent G.  |  First Impressions 
Rating:
5.0

She has a great

Gabriela D.  |  First Impressions 
Rating:
5.0

Thank you so much

Angela H.  |  Overall Experience 
Rating:
5.0

Excellent storage facility. Climate controlled and well maintained. 24/7 access.

Jamie D.  |  Overall Experience 
Rating:
5.0

Helpful staff, many storage options

Patricia S.  |  First Impressions 
Rating:
3.0

When I originally got the unit, I was told that we were unable to get a key card for access because it was down and then the pin info to get in also didnt work.

Morgan T.  |  Overall Experience 
Rating:
4.0

Would give you excellent, but my storage unit had “rodent poison” with a Do Not Touch sign on it. Rats and poison were never a part of my deal when I paid for this storage spot.

scott h.  |  First Impressions 
Rating:
5.0

Everything from renting to checkout was a quality experience. The staff is knowledgeable and courteous. The facility was clean and secure. We’ll be using your service again, as needed. Thank you.

Rhonda T.  |  Overall Experience 
Rating:
2.0

We were given a unit on the 2nd floor with no elevator access. It was very painful having to take everything 1 at a time up the stairs

Helen P.  |  First Impressions 
Rating:
4.0

Née to control the mice a little better

JOSEPH C.  |  Overall Experience 
Rating:
5.0

Everything was good people knew what they were doing and friendly

Daniel F.  |  First Impressions 
Rating:
5.0

Thanks for the service I received im realli thankfully.

Heber V.  |  Overall Experience 
Rating:
5.0

Friendly staff, easy access to units, convenient location.

Christina M.  |  Overall Experience 
Rating:
1.0

No emergency responder , no one can answer the phone, called customer service 4 times to open up my unit, got storage at 6:50 and un load my truck then went to my unit when I find out still lock on it

Melvin lee O.  |  First Impressions 
Rating:
5.0

We actually did not get a unit at this location because the one I reserved, turned out to be too small. There wasn't any larger ones available but the young lady that assisted us, was awesome!

Connie-Shawan B.  |  First Impressions 
Rating:
5.0

Great customer service

leon w.  |  First Impressions 
Rating:
3.0

Customer service was excellent.. Price on uhual, I was not satisfied, because last time I was here it was way cheaper and this time, I came out paying $100.

Leah k.  |  First Impressions 
Rating:
5.0

The place is very well kept with friendly stuff and great rates.

Daren H.  |  Overall Experience 
Rating:
5.0

Person helping me was new, and couldn’t find my unit......but he was very nice!

joan l.  |  First Impressions 
Rating:
2.0

Desk clerk gave vague and unhelpful instructions for finding the building and locker. Unable to get access to my locker at 6:30 a.m. (exterior doors locked)

Stanley M.  |  First Impressions 
Rating:
5.0

Fast and courteous

Brenda H.  |  First Impressions 
Rating:
5.0

Guy that had tattoos, wish I remembered his name was awesome! He helped us out a lot when I made the mistake of getting the wrong size storage unit. He’s the best!

Itzel S.  |  First Impressions 
Rating:
5.0

Great storage facility. Served our needs well. Definitely worth taking advantage of the 30 days free storage with rental.

Elizabeth A.  |  Overall Experience 
Rating:
4.0

Very nice place.

Sherricka P.  |  Overall Experience 
Rating:
5.0

Everything was as a expected you Gus are the bomb great I will recommend you to all my friends

aida s.  |  Overall Experience 
Rating:
5.0

Everything went wonderful

mickie l.  |  First Impressions 
Rating:
5.0

worked well for my moving needs

Tammy W.  |  Overall Experience 
Rating:
5.0

Great facility, friendly. Helpful staff. Great experience!

Brian L.  |  First Impressions 
Rating:
5.0

Both managers have been amazing during my moving process. I appreciate their patience and great customer service. Thank you so much!!

Hilda G.  |  First Impressions 
Rating:
5.0

Great customer service

Siearra r.  |  First Impressions 
Rating:
5.0

Always courteous and helpful any time I came in to talk to staff. Thanks.

WENDY C.  |  Overall Experience 
Rating:
5.0

Thank u ! u haul your service was well needed

bernice b.  |  Overall Experience 
Rating:
5.0

Very great service

Diana h.  |  Overall Experience 
Rating:
5.0

Thanks

SY S.  |  Overall Experience 
Rating:
5.0

The Staff was always helpful and friendly. I rented trucks and had a storage locker too. I highly recommend this location. Thanks for all of your excellent service and support over the years!!

Kyle C.  |  Overall Experience 
Rating:
5.0

None.

Francisca M.  |  Overall Experience 
Rating:
1.0

Kid when arrived didn't know how to take car off dolly. Said was there for a year and never trained. He said I had to do it in a very rude manner. All around worst biz processes I've seen.

Jeffery O.  |  Overall Experience 
Rating:
3.0

When signing up the Manager of the store was very rude. story is longer than 200 character limit. The facility was nice, but I would never do business with that manager again. Rest of staff was nice.

Steven S.  |  Overall Experience 
Rating:
5.0

Overall positive experience. Only knock is that you have to pay more for extended hours access at U HAUL. Other than that this facility is nice.

NIcholas L.  |  Overall Experience 
Rating:
5.0

Client service was very friendly and helpful.

edgar s.  |  First Impressions 
Rating:
4.0

The only thing I didn't like about the storage is the distance it was from my house; however that has nothing to do with you guys. That was the location my family reserved for me coming from Georgia.

STEPHANIE B.  |  Overall Experience 
Rating:
5.0

The only problem I had was the staff was never on the same page when it comes to asking a question. Every time I asked a question in person the staff just looks at each other I didn't understand why.

Mary R.  |  Overall Experience 
Rating:
4.0

This is the second time I’ve used this facility and would do so again. Friendly and helpful staff

Elva C.  |  Overall Experience 
Rating:
5.0

People were almost always cordial and more often then not - beyond friendly. I was with you for about 4 years and never had any issues. I wouldn't hesitate to use your unit again or buy supplies there

Dee K.  |  Overall Experience 
Rating:
4.0

Thanks a lot

Sharlenare W.  |  Overall Experience 
Rating:
5.0

I've been using U-haul's Walker's Point location for many years. The staff always are great to work with and I love their online account management.

DALE R.  |  Overall Experience 
Rating:
5.0

Outstanding facility and staff.

LUTHER LEE F.  |  Overall Experience 
Rating:
3.0

The wipers need repairs.

Tiffany H.  |  Reservation 
Rating:
3.0

The staff was friendly, but I wish that the location got back to me or gave me the ability to alter access window. I will refrain from making any final judgments until I have had more interactions.

Corianne M.  |  Reservation 
Rating:
4.0

Good service

Angela L.  |  Reservation 
Rating:
4.0

Basically clean but could have used more sweeping in common areas and the share area was disregarded junk. Overall good and would recommend facility.

LOWELL P.  |  Overall Experience 
Rating:
4.0

Good storage and access to ramps and carts.

Bryan L.  |  Reservation 
Rating:
5.0

Very understanding and helpful staff. In addition the facility is fully equipped and user friendly.

john k.  |  Reservation 
Rating:
5.0

I will definitely use uhaul again if I find need to. Thanks for the excellent service.

LESLEY B.  |  Overall Experience 
Rating:
2.0

Rat droppings on all totes and boxes. The boxes I bought from Uhaul storage did not hold well at all. The mice also chewed into my boxes. I WILL NEVER USE UHAUL STORAGE AGAIN!

CHRISTINE D.  |  Overall Experience 
Rating:
2.0

Always had issues.When I moved my stuff outta my first unit in their "new" building it was infested with rat poop/stunk.Prior manager before the current manager Tim was horrible.Was always something.

kelly k.  |  Overall Experience 
Rating:
4.0

With my daughter graduating from UWM, I was in need of a last minute change in moving plans. Everyone was friendly, even though it's very busy this time of year. I was taking care of! Thanks !

Tim C.  |  Overall Experience 
Rating:
4.0

N/A

masiqua d.  |  Overall Experience 
Rating:
3.0

There was a surprising amount of mouse feces in my unit when I moved out. Since I didn’t store anything that would attract nice, I was a little concerned of the cleanliness. Otherwise, it was good.

CHRIS E.  |  Overall Experience 
No reviews have been submitted for this location.

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