Customer Reviews for U-Haul Moving & Storage of Wapato Park

116 reviews

6402-6442 S Yakima Ave   Tacoma, WA 98408
(Customers needing assistance please visit 1212 Earnest S Brazil st Tacoma W)

(253) 330-5946

Location Hours

  • Mon: 7 am - 7 pm
  • Tue-Sun: 24 hours

Services at this Location:

Contact Us

(253) 330-5946

6402-6442 S Yakima Ave
Tacoma, WA 98408
(Customers needing assistance please visit 1212 Earnest S Brazil st Tacoma W)

Services at this Location:

Location Hours

  • Mon: 7 am - 7 pm
  • Tue-Sun: 24 hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Lock was not provided in the storage as I was told. I had to drive back to another location out of therapy and had to go get lock from uhaul Location which was very frustrating and inconvenient. Lock should have been in unit like promised I had to leave my storage unit unattended while I drive all the way back to retrieve a lock for my storage unit.

Julie Bevina L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cher-Michal D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas S.  |  First Impressions 
Rating:
4.0

Overall a positive experience. Only complaint was I found out that the unit size I reserved was not available. Otherwise everything was fine.

Dixie S.  |  Overall Experience 
Rating:
1.0

Worst experience in my life. Customer service is terrible!

Cassandra K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

juliana s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jacob d.  |  First Impressions 
Rating:
2.0

We could not access the unit upon arrival. We completed the online process and entered the access code and it would not work. We had to drive to two separate locations in order to obtain a swipe magnetic card. We called uhaul and were placed on endless hold (over 1 hour). Uhaul phone service is a joke. It does not answer and no help at all. George

George H.  |  Online Move In 
Rating:
2.0

Not only was the process confusing and extremely fustrating, the storage facility was misrepresented. I purposely bought the unit at this certain location under the impression it was open 24/7. And where did I get that information?, the freaking location website. So not only was I lied to about timing of access and today 5/19/2021/ my father calls me literally cussing me out asking why was his card charged when they already took the money off my card why does uhaul make it so hard to get truck when clearly online they make seem so easy when it was

Dana D.  |  Online Move In 
Rating:
3.0

I hate that you have to turn in the plastic card or get charged 40$. But otherwise good service

Marcus C.  |  Overall Experience 
Rating:
4.0

Green Zip ties on the unit. Did not indicate anywhere to remove it fir access. Spent 31 minutes on hold before I spoke to CS to find out I could remove it. The CS didn’t know anything about the free lock special!

Tammara G.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

LATISHA S.  |  Overall Experience 
Rating:
3.0

All advertising for this storage facility was 24/7 and that is not the case, I would’ve chosen a closer facility if that was the case... there’s never anybody there at the location. The location and cleanliness is what saves this place as well as customer service over the phone, they were all amazing.

Eligio C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald L.  |  First Impressions 
Rating:
5.0

The cleaning lady was really nice and helpful on several occasions. Also, the maintenance men helped me with a stick unti door which they were lifesavers💯. Thanks for the great experience with U-haul and it’s team.

Jonathon C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laurice h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATISHA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephanie K.  |  First Impressions 
Rating:
5.0

Customer service was excellent! I will definitely recommend this facility!

Stefen M.  |  First Impressions 
Rating:
1.0

I just had a house fire. Then someone broke into the garage where I had anything salvageable left. They stole a lot of stuff. I decided to use this facility because it was 24/7 access(supposedly...it is not) and it was down the street... I am driving from arlington where I am staying with my sister. We had to have my three kids watched and my sisters 3 kids as well and we only had the one day....get there and they say storage hours are only until 7pm....the pull in garage type doors are out of order. The access panels keep saying that access is denied. At this point its like 620pm and we still have at least 3 more loads. Im packing up anything left from a fire and looters and i only have 1 day. The person on site was actually nice and contacted the DM to ask for extra time for us(without us knowing) and let us have access until 10 pm. I also called the corporate number and they didn't really offer anything except to call the manager...But had i known any of this I would have went to public storage and paid $1.00 for the first month instead of 120 or whatever it was. Will definitely not be using this company again.

Roxanne D.  |  Online Move In 
Rating:
2.0

When we first rented the storage units, we were offered indoor loading areas and bathroom facilities. Over time, the indoor loading areas were discontinued and the bathrooms were locked. several times on the weekends, the main loading doors were locked, leaving us only a man door to load sofas and large furniture through. The floor was always dirty in the hallways and the carts were rarely cleaned as well. On top of that the price was raised. My wife never felt safe there. There was no direct line to contact anyone about the problems.

DAVE K.  |  Overall Experience 
Rating:
4.0

it was a cool place to store stuff but i was never asked a out tha incidebt tht got me terminated because after years wit wapato i got no understanding for tha situation tht went down

BRYANT V.  |  Overall Experience 
Rating:
5.0

Unit was not clean when I got it, but was otherwise great.

Jennifer L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie B.  |  Overall Experience 
Rating:
5.0

Very impressed with facility and would definitely use again. Person on site was very nice and professional.

Marie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bonnie H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lori S.  |  Overall Experience 
Rating:
5.0

The current staff is awesome. Very friendly and helpful. Chris is a great addition to the team.

andrew s.  |  Overall Experience 
Rating:
1.0

Everything stated Access Hours Sun-Mon 24hours, this is not true, is 9am -6pm Sundays and closes at 7pm all other days. I couldn't access to move in on a Saturday at 7:20pm. No help from Uhual when calling, GM wouldn't answer as posted on signs on the building. Couldn't move in until Sunday Morning 9am, access doors for loading and unloading weren't working, it was raining could only use front door with 1 cart. It's a mess and un professional. Would never rent from them ever.

Shenna B.  |  Online Move In 
Rating:
1.0

The online process gives you instructions but when you arrive it’s a disaster my code did not work, I pushed the button to call for assistance no one answered. I ended up calling the number to another location because no one is on site. I still couldn’t get a hold of anyone so I had to drive another location that actually had people there to help me. Wasted my time and a huge inconvenience.

Latrice W.  |  Online Move In 
Rating:
4.0

Unable to get the units we reserved at 96th & Pacific. Had to go to 12th&L to do paperwork and get keys, then back to facility at 64th&Yakima. Caused additional time ($) for movers we had hired to unload truck into facility.

Bonnie H.  |  First Impressions 
Rating:
1.0

Your customer service model is a joke. Awful experience.

Brady P.  |  Overall Experience 
Rating:
5.0

I never had any problems with my storage unit. The building and bathrooms were always clean and well lit. Thank you for giving me peace of mind : )

Gloria S.  |  Overall Experience 
Rating:
5.0

I really liked this facility. If I need a storage facility in the future I will choose this one.

James P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell D.  |  Online Move In 
Rating:
2.0

When I first rented at this facility it was because the access was 24/7. I leave my house at 6am to go to work and get home around 6pm so I want something with hours that allow access hours that are convenient for me. At some point the 24/7 access was taken away and I never received any notification this would be happening. With my works hours and the new access hours I could not access my unit Mon -Fri. There were many times the doors didn’t operate correctly, especially the doors for the drive-in bays. I moved all of my stuff to a different storage with better access hours.

Kimberly A.  |  Overall Experience 
Rating:
5.0

Customer service was the best I've encountered with Uhaul thus far, excellent workers. Send them a raise!

julian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherilyn G.  |  Overall Experience 
Rating:
5.0

The facility is well kept and we appreciate that.

Margaret l.  |  Overall Experience 
Rating:
5.0

Christopher was a HUGE help and made my storage situation so much easier and he was very friendly!!

Megan D.  |  First Impressions 
Rating:
2.0

I’m really disappointed because when I decided I wanted to rent a unit here I was under the assumption that I was able to access my unit 24 hours a day and was a huge factor in me wanting to choose this facility but once I sign my agreement and got my unit I was notified that they changed the hours to 7am to 7pm .... with my schedule it leaves me absolutely no time to be unless to access because I’m at work during those hours if I would if known of the change I would of never rented here . And retrying to talk to customer service is a joke. Haven’t been able to talk to anyone to resolve this

Matthew B.  |  Online Move In 
Rating:
5.0

Had a very good experience at this location. Christopher Walters was very professional and very helpful to me. He made my experience very comfortable.

Timothy M.  |  Overall Experience 
Rating:
5.0

Thank YOU so much!

anna c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Georgia P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew P.  |  Overall Experience 
Rating:
4.0

Chris gets 5 stars for his help.

teya t.  |  Overall Experience 
Rating:
5.0

Chris went out of his way to see that our needs were met, great customer service!!!

Laura B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gary M.  |  Online Move In 
Rating:
4.0

Changed access times

Brenda S.  |  Online Move In 
Rating:
5.0

Thank you soooooooo much for everything! Especially, for FREE of first month.

anna c.  |  First Impressions 
Rating:
1.0

I have nothing good to say about this company there fake I’m not going to waste any more of My time On this Company

Jill G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael L.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Amber S.  |  Overall Experience 
Rating:
4.0

.We were supposed to pick up the trailer and 11:15am. We called the Pasco location at 11:30 to make it was there. The phone was not answered by them but was directed to the customer service line. Who ever spoke to us was very rude and said we were late picking it up and yes the trailer was there!! Guess what? When we got there the trailer had still not been turned in by the previous renters. The employee was very apologetic and explained that the trailer would be there shortly and it did arrive about 15 minutes later. The staff was very friendly and quickly washed the trailer and hooked it up to my explorer. My husband noticed an odor but he assumed it was the chemicals used for cleaning. When we got the trailer back to the house to pack up, we opened the trailer and it still stunk. We finally realized it was a very strong marijuana smell. We assumed the previous renters are to blame. Now that we have unpacked our house hold items in Tacoma they all stink of that awful smell. We could not bring those items in our house so we had to rent a storage unit till the smell subsides. The customer service at both locations and the storage unit were very professional but I was not to happy with the person we talked to at the call center. Thank you for letting me tell you our experiences. Lori Slater

Lori S.  |  First Impressions 
Rating:
5.0

Chis is cool, nice smile and Trudie is awesome.

Yolanda H.  |  Online Move In 
Rating:
5.0

Fast and no complications nor any hidden fees

Angela A.  |  First Impressions 
Rating:
5.0

Easy access, good storage condition.

HAIBO L.  |  First Impressions 
Rating:
2.0

The acct was suppose to be closed 12.7.19 and was still open. Had to get my closing contract in person, when I was told by 3 diff people and the notes were not in the acct that it would be emailed

Ronda R.  |  Overall Experience 
Rating:
5.0

👌👏

Talita I.  |  First Impressions 
Rating:
5.0

Everything went nice smooth and fast appreciate the courtesy of your representative

timothy r.  |  First Impressions 
Rating:
1.0

I would NEVER recommend you to anyone

gregory b.  |  Overall Experience 
Rating:
1.0

First off we were sold a trailer with a tire that had a hole Got our storage unit which was unaware check in was definitely location Called GM several times and no answer or help

Brittany Denise F.  |  First Impressions 
Rating:
3.0

The tow strap was broken, so I have to go to katy location to get it fixed. Yet the guys, at the katy location Excellent help. Got to tacoma and the charge us for 2 extra day, we drop a day early

keashun W.  |  First Impressions 
Rating:
3.0

The Manager James was unprofessional and would not take my calls when I had a concern about my storage. He put it on in his worker then got upset with him.

Josette H.  |  Overall Experience 
Rating:
2.0

There's no way to contact the employees inside this fortress when you arrive... No sign, nothing. Many many doors but no way to enter unless you already have a unit. Keys don't always work either.

Robin W.  |  First Impressions 
Rating:
5.0

very nice

FELTON D.  |  Overall Experience 
Rating:
4.0

Had to cancel after two weeks due to other issues unrelated to the facility but found out that even if I paid for a month and closed it in two weeks that rent was not prorated and no reduction to bill

Michael S.  |  Overall Experience 
Rating:
5.0

Great service

Christopher S.  |  First Impressions 
Rating:
5.0

Very satisfied the gentleman that assist me was very professional.Wish hours were different thou.Fascility is very nice

Rosa G.  |  First Impressions 
Rating:
5.0

I recommended my aunt and grandma, to Uhaul storages...

nita m.  |  Overall Experience 
Rating:
4.0

The service was very good, secure all times, and the hours very convenient to my needs. Thank you for the service.

Angelicia G.  |  Overall Experience 
Rating:
4.0

It was a nice place

Alyssa C.  |  Overall Experience 
Rating:
5.0

Good service

Nathalie J.  |  First Impressions 
Rating:
1.0

We chose UHAUL as we had to have 24/7 access for 2 successive moves. To change access times with no notice mid move is not only a breach of contract but the worst customer service.

LAURA O.  |  Overall Experience 
Rating:
5.0

Mr. Chris was courteous, patient, and thorough. He made sure I understood how to enter and exit properly.

Gloria S.  |  First Impressions 
Rating:
2.0

I rented a storage unit at this facility and it took me all day to gain access to my unit. There was no one on site to remove the lock on my storage unit. Went to Tacoma office to get access card.🤬

JOHN C.  |  First Impressions 
Rating:
3.0

The floors were not clean.

Barbara A.  |  Overall Experience 
Rating:
3.0

i have to admit you have cleaned this facility up quite a bit there are still questionable ppl living there the hours changed sence last time i was there which made it inconvient for me

Kristan P.  |  Overall Experience 
Rating:
3.0

When I went to close out my storage I kept getting different answers on how the process goes. Took me 2 weeks to get the correct answer & finally get the situation handled.

WHITLEY R.  |  Overall Experience 
Rating:
5.0

Person at front desk was very helpful and clear

CHARISSA E.  |  First Impressions 
Rating:
1.0

You lie and can't get in

Evalyne L.  |  First Impressions 
Rating:
5.0

After recent uhaul experience this team made the experience very pleasant.

joseph r.  |  Overall Experience 
Rating:
5.0

Facility was always clean, especially considering the area of which it’s located & the amount of homeless we have. Always personal on site every time I went. Unit was easy to access

Heather R.  |  Overall Experience 
Rating:
5.0

Everything was very Good while I was there.

demetrio c.  |  Overall Experience 
Rating:
5.0

The manager was great and the facility is clean, and well maintained. It would be nice if the hall lights were high enough to shine into the storage units.

Lowell K.  |  First Impressions 
Rating:
5.0

It was ok

Renee W.  |  First Impressions 
Rating:
4.0

I conducted my business with uhaul online. The website was clear and easy to use.

lizabeth C.  |  First Impressions 
Rating:
1.0

Hours of operation state 24 hours. Once I signed my rental agreement I was told the location is no longer 24 hours due to people living in their units. I was charged another month incorrectly

Adrien S.  |  Overall Experience 
Rating:
5.0

Exemplary customer service

Taufiqa N.  |  First Impressions 
Rating:
1.0

Already left a google review, this place had the worst customer service I have ever experienced when it came time for me to move out.

Sarah R.  |  Overall Experience 
Rating:
1.0

Terrible communication and nothing was ready and Never got calls back when they promised I would multiple times.

Callie V.  |  First Impressions 
Rating:
3.0

Im going to the office. Im sure thatIm the one at fault so I really dont want to leave feedback at this time

David O.  |  First Impressions 
Rating:
5.0

Very nice and secure facility ! I like the key/card system . Staff at the L & 12th Street U-haul were great and took care of all of my needs. Would recommend!!

Autumn M.  |  First Impressions 
Rating:
1.0

I tried several times to cancel this unit, by phone and online. The site is unmanned and it was not possible to visit an office to cancel. I never used the unit as it was too small for my needs.

Michael M.  |  Overall Experience 
Rating:
1.0

I was denied access consistently with no cause, It was regularly unclean, it had people living in the facility, I was overcharged, and management was helpless.

Frederick A.  |  Overall Experience 
Rating:
3.0

There were suspicious people out and inside the faciltiy. One guy was inside the garage drive up area playing music loud music while working on his car(inside). Acouple Inside a unit "hanging" out.

erica p.  |  Overall Experience 
Rating:
5.0

The best storage unit place ever that I have had! Great customer service.

Monda T.  |  Reservation 
Rating:
1.0

I called over 4 times to get an answer on how to get into my reserved unit. I was told by CS that I would hear from you, never did. Here we are 2 days later, and still heard nothing. Please cancel.

Ramon M.  |  Reservation 
Rating:
3.0

Alexis is great and deserves a raise. Trudie is fantastic. The staff at the L st location was unresponsive and it's strange that the office is not located at the rental facility.

Adam T.  |  Overall Experience 
Rating:
2.0

Closing my storage account was a nightmare. The storage unit was eight miles away from office. I call the day of clearing the unit six days later U-Haul sent me a late notes with extra fee. Poor job

Edward T.  |  Overall Experience 
Rating:
5.0

Good job.

Brett R.  |  Overall Experience 
Rating:
5.0

Very excellent service..

Tracy C.  |  Reservation 
Rating:
1.0

Nobody met me at the facility like I was told. I didnt have an address for an office and employees from other stores were no help. So rather than feel my belongings were safely stored, many items ruia

Kabie G.  |  Reservation 
Rating:
3.0

everything went smooth and I was on my way as soon as possible

janis d.  |  Reservation 
No reviews have been submitted for this location.

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