Customer Reviews for U-Haul Moving & Storage of Warner Park

1550 reviews

2701 Packers Ave   Madison, WI 53704
(On Packers Avenue - just South of Northport Drive)

(608) 535-8419

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(608) 535-8419

2701 Packers Ave
Madison, WI 53704
(On Packers Avenue - just South of Northport Drive)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

dawn Z. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

We had a time change with movers and UHaul let us plan and keep the truck a little longer. It was clean and everything fit. The employees were easy to work with and helpful!

JERRY B. 
Rating:
5.0

There was dog hair all over the passenger seat. A quick vacuuming would have been all that was necessary. Otherwise the van we rented was great!

JOSEPH D. 
Rating:
1.0

This was absolutely a horrible experience!!!!! Will never recommend this to anyone. A quick highlight: It took me over 2 full days to get everything organized I was transferred at least 10 times I had a delivery by uhaul setup and it was cancelled the same day it was supposed to be delivered and I was basically told I need to move it to another day. When I was forced to deliver it on my own I was also informed there would be no trucks to rent for that day. Finally they agreed to provide a truck, but I had to go to another location and pick up the boxes at a separate location The boxes were not ready to load The boxes were bolted shut and I had to rely on the movers to open them and this added to my move time, so I got charged an extra 1 hour by the movers which they should have because they were fussing with stuff they shouldn't have to do

TRISHA LEE H. 
Rating:
5.0

Customer did not leave a comment.

Keith J.  |  First Impressions 
Rating:
5.0

I was impressed from the start with the staff and facilities. Even more impressed when came to retrieve some things this winter. It was a comfortable temperature and always clean. Thank you so much for providing more than I expected. I will return if I need storage again.. Sincerely, Charmaye Bias

Charmaye B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
3.0

Poor signage to indicate where the exit was.

Julianne T. 
Rating:
5.0

Customer did not leave a comment.

Shena L.  |  Online Move In 
Rating:
5.0

Great friendly, knowledgeable staff. Clean organized facility Couple of recommendations....the threshold from the loading dock into the facility is very rutted with cracked and broken concrete. I simple concrete patch would make a big difference in the ease of getting the courtesy carts through the door....plus it could be a tripping hazard.

Gary N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Return process was a little confusing at first but then it once we got it figured out, it wasn't terrible.

MATTHEW O. 
Rating:
4.0

Customer did not leave a comment.

Mark N. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE G. 
Rating:
4.0

Customer did not leave a comment.

Lee G. 
Rating:
5.0

What ever your staff are doing , they are doing great job to everyone or customer

LAMIN B. 
Rating:
5.0

Customer did not leave a comment.

Tom P. 
Rating:
5.0

Nothing

JOSEPH B. 
Rating:
4.0

Customer did not leave a comment.

VICKY M. 
Rating:
5.0

I had a great experience with the staff!

Benjamin S. 
Rating:
3.0

The vehicle had not been cleaned. I could not see by using the rear view mirrors they were so dirty. Everything else was fine.

edgar M. 
Rating:
5.0

Customer did not leave a comment.

Felicia G.  |  Overall Experience 
Rating:
2.0

The guy checking me out was directed me to the wrong truck twice and was rude when I returned the 3rd time because the truck was parked behind another truck. The lady that checked me in did a good job and was professional and courteous.

THOMAS K. 
Rating:
5.0

No comments

Vickie B. 
Rating:
5.0

I feel so bad but I forgot her name, she has a baby yoda lanyard and she was so nice and very helpful. She made sure that we understood everything every step of the way. I wanted to make sure to highlight how great of a worker she was when I came to rent

AMANDA M. 
Rating:
5.0

Fast in and fast out. Showed me where to park and unhooked the trailer. I did not get a receipt or any paperwork that said I returned the trailer, as well as in good condition. Where is that?

Terrance C. 
Rating:
5.0

Customer did not leave a comment.

JERYL O. 
Rating:
1.0

Not over charge! Be respectful!

Keyerah B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA O. 
Rating:
5.0

I rented a one-way 12x6 box trailer from Madison, to Minneapolis. The staff was friendly and quickly had me on my way! Great place to do business with!

Chad S. 
Rating:
4.0

On staff was able to help me get my equipment returned despite my reservation being set up as a one way. It was a frustrating process, but the staff was apologetic and kind.

AMANDA G. 
Rating:
5.0

Customer did not leave a comment.

RICKY B. 
Rating:
4.0

Customer did not leave a comment.

Janna V.  |  First Impressions 
Rating:
5.0

I came in, I was taken care of right away and the gentleman behind the counter was very knowledgeable and helpful. Very good experience.

Ellen C.  |  First Impressions 
Rating:
5.0

Em and Tanya were absolutely phenomenal! I had less than 20 minutes to find a new storage facility due to Storequest completely obstructing my storage unit I had rented the week prior for Saturday’s move. Not only did Storagequest refuse to help me, they did nothing to assist with their obstruction of my unit to gain access to it. I had Two Men and a truck with all my belongings in the truck and no storage left! I got immediate storage through Uhaul and with my circumstances as they were Em made a call to her supervisor and surprised me with not only a free month for the trouble another company put me through , but also had the keys to the unit and a lock ready to go when we arrived. I cannot tell you how grateful and appreciative I am for your incredible customer service, you staff’s attention to the details and the speed with which it was delivered means to me! A horrible experience elsewhere was immediately turned around, got me back on track with my move and made me feel like I was being treated with above and beyond service. These two young ladies were incredible to work with and my friend that was with me said exactly the same. She will need help with storage for her daughter in the future and we will only do business with U-Haul from here on out. Your staff gained two loyal customers. Thank you!!!

Donald W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nicole C. 
Rating:
1.0

You overcharged me. You lied. You misquoted. Your regional manager is a corrupt, lazy, dishonest drunk. You lost a multi decade customer. You stole money from me and committed fraud.

TAHIRIH H.  |  Overall Experience 
Rating:
5.0

Staff is helpful and friendly

Rita B.  |  Overall Experience 
Rating:
5.0

Nothing but you are very friendly and I love that you'll see me again soon if everything doesn't go right for this move thank you a lot I appreciate you all help

MARGARET G. 
Rating:
5.0

I picked up boxes, a storage, and a truck all in one transaction. It was easy and I had to contact the store about the offer and they were so quick and helpful with getting everything figured out for me. Thanks to everyone there because you took away SO MUCH STRESS!!

Stephanie L.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Good people, quick service and full understanding of rental terms.

MICHAEL B. 
Rating:
4.0

The person that I dealt with when we picked up the Uhaul was excellent.

AMY H. 
Rating:
5.0

Very friendly attendant, check in/pick up and drop off was very smooth. Pretty good price.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Everything was great.

TRACY N. 
Rating:
5.0

The guy that help with the back door that Frozen close He was a rock star. Thank you helping me with my move

CHRISTOPHER D. 
Rating:
1.0

Don't fucking lie to them and tell them they can drop the vehicle at another location you stupid fucks.

JONATHAN K. 
Rating:
5.0

The clerk was really friendly and over helpful I was very pleased with the treatment and how they made me feel very important

Rashaun T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

ERIC D. 
Rating:
5.0

The service was spectacular

WANDA S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

ERIN K. 
Rating:
3.0

Access to the location is confusing - the sign before the turn in is very small and easy to miss. If you go past it, you have to drive a significant distance to turn around and get back. Also, at vehicle pick-up, the key box did not work (neither I nor the employee was able to access the key using the code provided) so I had to wait for another vehicle to be prepared. Not a big issue, as we weren't on a deadline, but not convenient when we're trying to maintain social distances and minimize contact

Ajit I. 
Rating:
5.0

The safety chains for the trailer were very long and it was a challenge keeping them from dragging on the ground. It would be nice if there was a way to adjust the length of the chains from vehicle to vehicle.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

JENNICA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Above and beyond SERVICE BY ADAM.

Lindsay and C.  |  First Impressions 
Rating:
4.0

Pin missing on one of the ramps to hold it in .they had the strap tied to it so when i got to pick up the car and untied the strap to secure the car . no way to hold the ramp in !! I had some rope !!! The other strap was very shredded and very hard to get threw the ratchet ! Big hole in the fender ! I pointed that put to the guy .he said take a picture of it ! I did

Wesley C. 
Rating:
5.0

Customer did not leave a comment.

JON E. 
Rating:
1.0

I received the truck with "approximately" 3/4 tank full. After using it I put some gas in. Upon return, your employee said "Oh, it will just be a few dollars more." Then I was billed over TEN dollars. What a dishonest, bullshit system you operate. Instead f refilling each vehicle to FULL before each rental, you make the gas amount a scam, a profit center, an excuse to gouge the renters.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Best location l have ever used!

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Braden P. 
Rating:
5.0

Customer did not leave a comment.

Rachel A. 
Rating:
5.0

Customer did not leave a comment.

Michael Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATASHA I. 
Rating:
5.0

Best storage facility I know of!

SCOTT R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

All good. Quick and easy transaction.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

The young girl working was awesome. Very patient with us and very professional and she really cared. We brought the trailer back because it wasn't the right size which was not her fault. We will always come back to UHaul.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
3.0

My only issue is with the way I was told your system is set up. I was told that I was unable to use my DEBIT card that's attached to my BANK ACCOUNT WITH PLENTY OF MONEY IN IT Jp Morganchase account that I'm not able to use my card to rent the van that I wanted initially. I was told my card that's attached to my account was a prepaid card. After I told him it was not he insisted that it was and rudely offered me the 10ft truck. The guy with the dog insisted that my card was not a real credit or debit card so he pretty much insulted me ave called me a liar. I've been using u haul since I was adult age and have used my card to book truck rental storage space on a few different states and nobody has ever told me chase was not a credible means of banking to debt a truck.

Joy A. 
Rating:
5.0

Customer did not leave a comment.

CORY R. 
Rating:
5.0

The staff was always friendly and helpful.

Jason K.  |  Overall Experience 
Rating:
5.0

We had a great experience with U-Haul rental. Our rental agent was amazing to work with. He was both friendly and knowledgeable. We highly recommend this location and will definitely be back if we need this service again.

Kristie S. 
Rating:
5.0

The attendant who served us was very helpful. Positive experience.

Steven M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOLIMAR F. 
Rating:
4.0

Customer did not leave a comment.

Megan M. 
Rating:
4.0

Customer did not leave a comment.

Lynn B. 
Rating:
3.0

Customer did not leave a comment.

Felicia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARRY S. 
Rating:
5.0

Customer did not leave a comment.

Cheemoua V. 
Rating:
5.0

Customer did not leave a comment.

ANGELA A. 
Rating:
5.0

It was perfect. I showed up early and the truck was warm and ready to go. It is nice to see great customer serves.

KEVIN N. 
Rating:
5.0

Truck doors didn't close the first time. Always had to open and reclose driver's door. Not big issue. Just FYI. Grateful to woman who took return of 10' truck a few minutes before closing time on Saturday night.

Kathleen C. 
Rating:
5.0

This facility is great. One stop storage and everything else you could possibly need to accommodate a move. Well done!

david W. 
Rating:
4.0

Customer did not leave a comment.

CHARLES K. 
Rating:
2.0

I was charged for fuel even though I returned the vehicle with more fuel than it left the lot. I filled up 3 gallons for a 17 mile trip. How was I still charged for 1.7 gallons?

JACK B. 
Rating:
5.0

Customer did not leave a comment.

PETER T. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
2.0

The truck was not at the pick b up location. We had to find another truck and have a friend pick it up. It took an hour. We only had our moving team for 3 hours and 1 hour was wasted. We wasted $100 plus an hour of everyone's time. No one in our moving team wants to ever use uhaul again as this has happened to several of us.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W.  |  Overall Experience 
Rating:
5.0

Clean and well-maintained storage center with friendly customer service help.

Michelle M.  |  Overall Experience 
Rating:
3.0

I have never done an online return before. Would have been helpful if there was a little more clear direction. I turned my keys in and then realized that I needed to take photos with my phone. I wasn't able to do an accurate checkout because I couldn't take the photos that were asked. It was a little frustrating

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

CLYDE H. 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN MARIE Z. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
5.0

The total satisfaction I have for the U-Haul facility that I had used is absolutely outstanding. From the heated storage to the staff I could have never picked a better place to keep my belongings and will use U-Haul at some point in the future. Matt

Matt T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martina D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALICE J. 
Rating:
5.0

Staff was very friendly; I beleieve his name was Omar. Very easy pick up and drop off

SARAH G. 
Rating:
5.0

I was sent a blank contract fter turning in the vehicle. All values were 0.00 dollars. I would like a valid invoice

Daniel H. 
Rating:
5.0

Couldn't have asked for a more stress free experience:) Thanks

MANDI G. 
Rating:
5.0

Great job. Super friendly and helpful.

mike S. 
Rating:
2.0

Customer service at this location is awful. In addition, calling into your customer service on the phone is just as bad, if not worse. I will most likely avoid using U-Haul in the future and will definitely not recommend this location for storage either.

PAULINE R. 
Rating:
4.0

Customer did not leave a comment.

Donna B.  |  Overall Experience 
Rating:
2.0

CHECK THE EQUIPMENT BEFORE YOU LET SOMEONE TAKE IT OFF THE LOT AT 5:30 AM WITH A FAULTY TURN SIGNAL!

Kiel M. 
Rating:
5.0

Customer did not leave a comment.

ROY D. 
Rating:
4.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn A.  |  Overall Experience 
Rating:
5.0

Great service. Great price. Great equipment.

James B. 
Rating:
5.0

I did not reserve the trailer with the coverage added, but somehow, it was added.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Clay P. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Seat covers should be in the van seats, so they could be wiped down before rental. If I had a dog hair allergy, I wouldn't have been able to use this truck.

Stacie M. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

steven h.  |  First Impressions 
Rating:
5.0

I've rented fro this location more than once. They are very nice here. Nothing can be fine to improve. However, the app could be improved fir returns. I've had issues at least twice. This time, it could not connect to the network on the last step. I had to go through everything to return four or five times before it connected to the network on the last step. Since this happened another time (or there was another issue) I did not panic and just kept trying.

Gordon S. 
Rating:
5.0

Customer did not leave a comment.

LANE C. 
Rating:
5.0

Always very helpful.

elizabeth h.  |  Overall Experience 
Rating:
5.0

Really great experience here and staff was always really friendly and helpful!

Justin G.  |  Overall Experience 
Rating:
5.0

keep up the good work as a team!!

Sherrie B.  |  Overall Experience 
Rating:
5.0

Smells from other units were occasionally an issue.

Nathan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie P.  |  Overall Experience 
Rating:
5.0

Adam the owner was amazing to work with and answered all questions I had. Would definitely recommend for your storage and moving needs!

Torry A.  |  Overall Experience 
Rating:
1.0

My mattress was inside of 2 tarps and still was ruined by dripping water from the wall or ceiling and I was unable to use the insurance I payed for to replace it. The lock did not fit and the door was unable to secure completely which made me get calls from the office about an improper lock which I was forced to use because I was not able to move to a new working locker nor would they fix the sliding portion of the lock or the door. Very unimpressed with the business. Would not recommend.

cory w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eva A.  |  Overall Experience 
Rating:
5.0

Great location, very professional staff, was very accommodating and very helpful. We rented couple of units there and was getting ready to move to our new home but already paid for next months rent and when we asked to cancel and refund us, they were very helpful and refunded us the whole amount so we will definitely recommend this place to anyone who is looking for a good and reliable storage service for your belongings. They super friendly and will help with any requests that you have. A+++

ALEXEY B.  |  Overall Experience 
Rating:
5.0

Nice staff. Very pleasant and helpful

Don D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kennya M.  |  Overall Experience 
Rating:
4.0

I did not appreciate having to purchase locks from UHaul when mine were perfectly fine. Unnecessary cash grab.

Dasha w.  |  Overall Experience 
Rating:
5.0

Adam, who is the manager there, is very helpful and pleasant. He put a lock on my unit when I wasn’t able to because I live out of state and kept the key for months. I really appreciated that.

Liz L.  |  Overall Experience 
Rating:
5.0

Adam was so helpful with our storage and truck needs! Thanks you !!

kathy d.  |  Overall Experience 
Rating:
4.0

Facility switched from card system to remote entrance at some point & I only found out when unable to get in once. But otherwise, facility seemed clean & well lit when there. I didn't have any safety issues with my property, which is all I needed.

Tara U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tianhao C.  |  Overall Experience 
Rating:
5.0

The facility is very convenient and clean

Colin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  Overall Experience 
Rating:
5.0

Everyone I’ve had contact with from renting a space all the way through leaving the space and renting a truck were AMAZING! Thank you!

Andrew B.  |  Overall Experience 
Rating:
5.0

Staff was great

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Z.  |  Overall Experience 
Rating:
5.0

The employees were incredibly kind and helpful both on move in and move out. I was really impressed and this would be my first choice if I'm ever back in Madison.

Lexor A.  |  Overall Experience 
Rating:
4.0

The worker named Damien was very helpful and accommodating.

Tracey P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johna F.  |  First Impressions 
Rating:
4.0

Great, I most definitely will use U-haul. again. Thank you.

Harold J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia B.  |  Overall Experience 
Rating:
5.0

I’m so glad I kept my stuff at this facility. We were able to get everything moved out quickly thanks to the provided carts. I will definitely be using this place if I need storage in the future!

Vanessa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen H.  |  Overall Experience 
Rating:
5.0

great serveice and friendly staff thanks

huy t.  |  First Impressions 
Rating:
3.0

All is good with this storage facility except one current issue: there is a 3-5 inch divot across the entire width of the entrance drive to the facility that is obviously from when the wiring for the new light-up entrance signage was installed. The issue is that you have to drive across the divot to get into the facility, and no vehicle (personal car or U Haul truck) can go over the divot without serious rocking. This inevitably rattles items being moved around quite a bit and is a danger to the suspension and undercarriage of some smaller cars making using this facility not only annoying but also dangerous to fragile items being moved. This specific issue is why I would currently not recommend anyone use this facility. It is that big of a problem

Christopher D.  |  First Impressions 
Rating:
4.0

Move in and cleanliness of facility was fine. Being a first time user, I called the number to reserve a 10'x10'x10' unit. I got the reservation no problem. However, I thought that meant that I was guaranteed the unit I reserved. We drove 3 hours with a packed car and trailer only to find out that that was not the case. I had to rent two 5'x7' units to accomodate SOME of our things and had to bring the rest home again. When taking a reservation, your representatives should tell people that doesn't guarantee the unit they think they are getting. Disappointing.

Lori N.  |  First Impressions 
Rating:
4.0

i don’t appreciate having to purchase Uhaul locks, or having 2 separate units instead of just one single large unit. otherwise, very clean, plenty of carts, well lit, spacious loading bay for customers and easy access.

Dasha w.  |  First Impressions 
Rating:
5.0

could not be happier with the packers ave staff

John H.  |  First Impressions 
Rating:
4.0

It took a lot of time for the staff to attend me because he was the only one present. You should make more staff available at least at rush hours time. I know because of covid this can be hard but you have no idea how much we all had to wait. Also if you can make sure for loading carts to be present at their location that would be great.

Lakshay G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Benjamin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marissa E.  |  First Impressions 
Rating:
5.0

Honestly, best uhaul customer service I’ve had yet.

Alice V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayleen W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lexor A.  |  First Impressions 
Rating:
5.0

Facility was clean mostly, but I did find some mouse droppings in my unit. Just thought u would want to know. Otherwise it worked out very well for me. Thank u.

Jane M.  |  Overall Experience 
Rating:
1.0

I made an order back in May and canceled it on the second immediately because I found out that my friend was willing to keep my items. However before the moving in date that is supposed to be I still got emails about the details so I was very confused and contacted customer support. They say that it was a system error because according to their records at my homepage I do not have any active orders for now. However in July I got a late notice that is charging me for $60. I was very confused because I’ve already confirmed with the customer support that I have already cancel my order and I have never been to U-Haul. I called the customer supports that has always been busy, sent an email that I did not even get in single reply after 10 days as for now, and for some reasons the live chat link would not work for me after trying different browsers and enabling the pop ups. Finally I found a number that is for the Madison facility so that I don’t have to call the official customer support and a guy help me to resolved the issue. Very poor customer service and very confusing.

Sophie L.  |  Overall Experience 
Rating:
5.0

Excellent service and friendly staff

Olivia t.  |  Overall Experience 
Rating:
5.0

Adam and his staff are very professional. A very positive environment. I appreciate it.

David D.  |  Overall Experience 
Rating:
5.0

Pleasant and helpful staff. Thank you.

Don D.  |  First Impressions 
Rating:
5.0

Efficient friendly knowledgeable best describes My experience. Will come ahain

Mary W.  |  Overall Experience 
Rating:
4.0

The only issue I had was that there was no way to get to the office from the storage unit once you had pulled into the indoor unloading area. It's a "one-way" out and on to Packers Ave going North.

GARY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damion T.  |  Overall Experience 
Rating:
5.0

Thank you Damien for everything!!

DANIELA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander P.  |  First Impressions 
Rating:
2.0

I rented a unit on Sunday and made sure to write down clear directions how to access after hours bc I knew I would not make it by 5pm after your took an hour to see 3 different sized units. Then I wasn’t allowed access to unloading dock/ building even tho I did exactly as told. It apparently was the unit I rented. Augh! Then On Monday I asked for same exact unit size with access, Adam reassigned me and when I took the first load of items in to it, there was a huge column taking up a large amount of space inside my unit. So, I had to switch back to former unit so I no longer have 24 hr access. Needless to say, this has all been a big hassle and has wasted a lot of my time and energy and my RV was overloaded with weight much longer than expected due to no access Sunday and the air wasn’t working there at Packers(leak) so I couldn’t even get air in my tires to put them back to normal. Staff was friendly and I was pretty grouchy after dealing with this for 3 days(Sat-Sun-Mon). However, I’m STILL wondering why some units cannot have 24 hr and garage access set up?!!? Seems very illogical. And inconvenient to always have to ask staff to open garage door for me since it’s difficult for me to do stairs, and not doable with heavy items which I need to use a cart. Waste of time for both of us. Can’t they just set up a code for me to access the garage bay? I asked about this and the guy working said I’d have to speak to the gentleman who left and I suggested we call him and he said he wouldn’t answer. Not good customer service. Very frustrating! I also encountered another customer who also had a big column in her storage unit and was also not warned. The guy working said they didn’t know which units had these. The map or computer system seems very outdated & inefficient as he had no way to search for other available units of the same size he said. WTF?!!? I would be very reluctant to recommend this place to a friend unless they wanted a lot of hassles potentially. Unfortunate. It looks clean and is large but obviously needs better management and an updated computer program.

Brenda W.  |  First Impressions 
Rating:
5.0

This facility was always clean and well lit. The climate controlled area was always a nice temperature. The indoor loading zone is large and was super helpful. I only left because I got a bigger place. Thanks!

Stephanie F.  |  Overall Experience 
Rating:
5.0

You guys were great!

Dan B.  |  Overall Experience 
Rating:
5.0

Highly recommend

Peter S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cambron J.  |  First Impressions 
Rating:
5.0

The staff was super helpful and everything was great!

Justin G.  |  First Impressions 
Rating:
5.0

Excellent service.

albert s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B.  |  First Impressions 
Rating:
5.0

The two workers were very helpful. There was a young man and woman. Unfortunately how this facility was laid out, it didn't work for us to store our stuff. But the staff were super friendly.

Brianna M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damion T.  |  First Impressions 
Rating:
4.0

Place was nice for small moves but for a whole house not feasible to unload and move from dock to way back in like that. Should have had a tour of the set up before unloading.

Michelle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERI H.  |  Overall Experience 
Rating:
5.0

Very helpful an easy to work with!

Joshua S.  |  First Impressions 
Rating:
5.0

This is the best storage facility I can think of. The Manager and staff are very friendly and professional. Especially in this COVID-19 difficult time, they have being very supportive and caring. They a blessing to this community.

Emmanuel O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Md Abdul Kader S.  |  Overall Experience 
Rating:
5.0

Your mgr at this site is clearly an asset too your company, he serves you well and is a very hard worker. He is good with customers and will guide you through whatever process that you are going through, I enjoyed meeting him, thank you

Peter E.  |  Overall Experience 
Rating:
4.0

Service was very good, helping me get the best deal. However, there was a computer glitch and when we got to our assigned unit, it was already in use. Thankfully, the one next to it was available.

SUSAN P.  |  First Impressions 
Rating:
5.0

It was pretty hard to reach the staff at times, but overall I really enjoyed my experience with my storage unit over the two years I was here

Paige H.  |  Overall Experience 
Rating:
5.0

I've used U-Haul storage in three different states (we're military) and this location by FAR was the cleanest, safest and best constructed and with the most helpful staff!

sherry N.  |  Overall Experience 
Rating:
5.0

We move a lot because of my husband's work. This particular U-Haul experience was one of the best we have ever had! The staff was wonderful, the facility clean and well lighted, and hours perfect!

Wendy S.  |  Overall Experience 
Rating:
5.0

Best storage facility experience I’ve had! Convenient, clean, secure. Staff was always Friendly, helpful and efficient.

Anna G.  |  Overall Experience 
Rating:
5.0

The facility was always neat and clean, to include the restrooms. Very well lit and secure. The staff were always accommodating and friendly. Would highly recommend this facility to others.

Air Methods C.  |  Overall Experience 
Rating:
5.0

A wonderful storage experience. I had ease of coming and going from my unit, and no concerns with the security of my items!

Amanda K.  |  Overall Experience 
Rating:
5.0

11 out of 10!

Henry S.  |  Overall Experience 
Rating:
2.0

The man who was insisting me was very lazy I hadn't got to see the storage unit before I got it and it was too small I had to go get another one he didn't show me how to open it he wasn' helpful !

Keshonna M.  |  First Impressions 
Rating:
5.0

My hat's off to the staff at Warner Park UHAUL storage. They made a difficult logistical scenario for us simple and easy. They were friendly and gracious with their time. Thank you very much Adam.

Christopher H.  |  Overall Experience 
Rating:
5.0

Very helpful staff. Accommodations are perfect.

Henry S.  |  First Impressions 
Rating:
5.0

Very helpful

Mary W.  |  Overall Experience 
Rating:
5.0

Fantastic staff Very friendly and thorough

BJ S.  |  Overall Experience 
Rating:
4.0

All three of the staff members we had contact with were extremely courteous and helpful. However, they seemed to be short staffed and There was quite a long wait just to talk to an agent.

Leigh W.  |  First Impressions 
Rating:
5.0

Awesome facility climate controlled, secured access, indoor climate controlled docks, with very professional staff. Best facility manager got us a great mover when ours did not show up. The best!!!

Pedro P.  |  Overall Experience 
Rating:
5.0

Excellent service

Jacquelyn A.  |  First Impressions 
Rating:
3.0

The staff are friendly. But gate wouldn't open in the middle of the night. Had to rent an emergency unit from a diff company because I had to be out of my apartment by 9 AM & Uhaul never called back.

Christina L.  |  Overall Experience 
Rating:
5.0

Everything went well and we had a nice experience.

lee k.  |  Overall Experience 
Rating:
5.0

The associate was really friendly and very helpful!

Ashley K.  |  First Impressions 
Rating:
4.0

The service was great. The team there was helpful and cordial. My only complaint is that they did not return my call about cancelling my storage unit - so I had to drive over on a Sunday.

MICHAEL K.  |  Overall Experience 
Rating:
5.0

Amazing service and access!

Jacquelyn A.  |  Overall Experience 
Rating:
5.0

Every person I dealt with at this facility has been fabulous! Friendly and helpful. Facility is perfectly clean. Had a great experience, with no problems whatsoever.

Diane E.  |  Overall Experience 
Rating:
5.0

The month of free storage was a God-send. The staff was extremely helpful, as my moving plans changed several times is a short period.

Phil P.  |  Overall Experience 
Rating:
3.0

Slow service. I waited 15 minutes with two people behind the counter serving customers. No one said "I'll be with you soon" or anything. Just took their time chatting (not working) with them.

JEFFRY M.  |  First Impressions 
Rating:
5.0

Excellent service. Facility is spotless. Got a free months storage! Can’t best the deal.

JAMIE P.  |  Overall Experience 
Rating:
5.0

It would be perfect if it was closer to the university

Eliaser L.  |  Overall Experience 
Rating:
5.0

Uhaul is the best they know what they are doing for sure.

Brett P.  |  Overall Experience 
Rating:
5.0

Good facility

Tilak a.  |  Overall Experience 
Rating:
5.0

Staff was very good.

Sigurdur W.  |  Overall Experience 
Rating:
5.0

Very clean and the staff and management were excellent

Christopher B.  |  Overall Experience 
Rating:
5.0

I'm a huge fan of U-Haul and will definitely recommend U-Haul!!! Employees were extremely helpful when my reservation was mixed up and at the wrong facility.

Marie M.  |  Overall Experience 
Rating:
5.0

My comments here

Jennifer F.  |  Overall Experience 
Rating:
5.0

Nice and clean and very helpful employees

Denise K.  |  Overall Experience 
Rating:
5.0

Excellent service and facilities.

Alvin W.  |  Overall Experience 
Rating:
4.0

The place was clean; however, the was a broken glass jar shattered over 1-2 parking spots to get to the storage facility. This seemed like a big hazard that should have been caught and cleaned sooner.

Drew R.  |  Overall Experience 
Rating:
5.0

All the associates we dealt with were friendly and extremely helpful!!

Karen L.  |  Overall Experience 
Rating:
4.0

Helpful staff and nice facilities

Drew R.  |  First Impressions 
Rating:
5.0

Very friendly and helpful employees! The units are very clean .

Marie M.  |  First Impressions 
Rating:
5.0

Greg was tremendous. The space is neat and clean and seems secure.

Malcolm J.  |  First Impressions 
Rating:
5.0

Nice facility

Santiago R.  |  Overall Experience 
Rating:
5.0

Excellent service and value!

Marie M.  |  First Impressions 
Rating:
5.0

Great customer service over the phone reservation. Nice security system and map layout

Eliaser L.  |  First Impressions 
Rating:
5.0

A great option for storage here in town.

ELAINA M.  |  Overall Experience 
Rating:
4.0

N/a

Eric L.  |  Overall Experience 
Rating:
5.0

Very convenient storage facility with inside drive up unloading and loading. Building was clean and well lit.

Robert B.  |  Overall Experience 
Rating:
3.0

One month later, I am still astounded by the level of ignorance displayed by every employee that I interacted with at your facility. Bottom of the barrel. Almost completely inept.

BRAD A.  |  Overall Experience 
Rating:
5.0

Wonderful facility and less expensive than others in the area

John P.  |  Overall Experience 
Rating:
1.0

Was forced to purchase a uhaul lock was told by call center to bring a lock which I did. Felt this was extremely unfair to force us to buy your lock when mine was sufficient.

Mike J.  |  First Impressions 
Rating:
1.0

Absolutely awful experience. I had a reservation with confirmation e-mail that I had made online and the people there had no record of it. It took 2 hours to then book a new storage unit.

Julia L.  |  First Impressions 
Rating:
5.0

Staff was very helpful and professional. The facility is clean and well-lighted for safety.

Andrea N.  |  First Impressions 
Rating:
5.0

Great group of people working here. Very helpful and fun to do business with.

scott d.  |  First Impressions 
Rating:
5.0

You guys were so extremely helpful, efficient, and the facility was completely spotless and secure.

Dayana K.  |  First Impressions 
Rating:
5.0

Very clean, easy to access, friendly staff! Definitely will recommend this location for anyone who wants professional and reliable services.

Alexey B.  |  Overall Experience 
Rating:
5.0

Adam and his staff were always very helpful with my equipment and storage needs. They went above and beyond to make sure I was taken care of.

blake e.  |  Overall Experience 
Rating:
5.0

The site is clean and well organized, the staff is very willing to help. I had a great experience with the storage rental and use and the equipment drop off is really easy

blake e.  |  First Impressions 
Rating:
5.0

Fast, friendly service in setting up the rental of a storage unit. The manger of the storage facility was fantastic.

Richard A.  |  First Impressions 
Rating:
1.0

I reserved a lower locker & got told I had to take an upper or pay more for bigger unit to get a lower unit. I was told that I had to buy one of their locks. But other lockers didn't have their lock

Judith H.  |  First Impressions 
Rating:
5.0

Service rep was extremely helpful and nice. Very impressed. Thank you.

Jane M.  |  First Impressions 
Rating:
5.0

Great location, clean, and friendly workers.

Michelle M.  |  First Impressions 
Rating:
5.0

I reserved a truck and rented a storage unit. Check-in for both was quick and handled by a friendly, professional employee. Truck and facility clean and good condition.

Susan W.  |  First Impressions 
Rating:
5.0

the manager was really helpful, facilities are well maintained

Xi C.  |  Overall Experience 
Rating:
2.0

The customer service at this location is great, but the storage dock door did not open when I came in after 7:00 PM even after getting a 24 hour storage access. Manager's phone no. was useless.

saurabh b.  |  Overall Experience 
Rating:
5.0

Professional, efficient and friendly, completely awesome!!!!!

Virginia G.  |  First Impressions 
Rating:
5.0

Adam was knowledgeable and friendly. He explained everything clearly and processed everything correctly.

Anna G.  |  First Impressions 
Rating:
5.0

Alex was the Great he did everything he could to make the transaction smooth and effortless will definitely recommend

Stephanie G.  |  First Impressions 
Rating:
5.0

Easy and convenient.

Alexander P.  |  First Impressions 
Rating:
5.0

The staff at this location are GREAT. A+ service and great customer assistance. Highly recommend for moving or storage needs!

JEFFREY N.  |  First Impressions 
Rating:
5.0

Great service. Staff really helpful

Mark R.  |  First Impressions 
Rating:
5.0

The online service was very easy and organized to use. Once I met with the personnel at the Madison facility on Packers Ave in Madison, they were professional and very helpful!

Peter /Penelope A.  |  Overall Experience 
Rating:
4.0

The employee who helped me get a new storage unit was friendly and attentive. However, he was chewing gum loudly with his mouth open throughout the experience, which I am particularly sensitive to.

Anthony T.  |  First Impressions 
Rating:
4.0

👍🏼

Kevin C.  |  Overall Experience 
Rating:
5.0

Fast & Friendly

THOMAS H.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff

Craig M.  |  First Impressions 
Rating:
5.0

Very helpful so glad they had storage. I needed it for 1 and half months. I have recommended you many times to people since.

GAYLE J.  |  Overall Experience 
Rating:
5.0

People were fast, friendly and efficient.

Susan W.  |  First Impressions 
Rating:
4.0

I was extremely impressed with the help and the professionalism. I was offered a storage for free due to the omalley st fire last week. Thank yu so much for your kindness.

Rosalie H.  |  First Impressions 
Rating:
5.0

I thought your rep - Greg was very Professional and easy to talk to, he answered all my questions and concert. He was a real delight to work with and I hope you share my comments with him. Good job.

Kenneth R.  |  First Impressions 
Rating:
5.0

Very nice staff, very clean and easy to find our Unit.

Todd F.  |  First Impressions 
Rating:
5.0

I am very impressed with the customer service. Thank you!

TIM H.  |  First Impressions 
Rating:
4.0

Excellent

Gina N.  |  Overall Experience 
Rating:
5.0

Good job.

STEVE M.  |  Overall Experience 
Rating:
5.0

A very clean and friendly environment.

paulin g.  |  Overall Experience 
Rating:
5.0

Great staff

Christopher B.  |  First Impressions 
Rating:
5.0

The man who helped us with this was so helpful and nice. Explained everything and answered our questions to make the process simple.

gail k.  |  First Impressions 
Rating:
5.0

I was very pleased with my experience with U-Haul. Omar Guevara was extremely helpful, very efficient and very kind to have put the materials I needed for the move into my vehicle. Thank You!

Peter /Penelope A.  |  First Impressions 
Rating:
5.0

Staff very attentive and facility is well maintained, secure and climatized. Plenty of carts to move items in and out and docks are conveniently located for loading and unloading.

Pedro P.  |  Overall Experience 
Rating:
5.0

The lease of my storage unit was super flexible, accessible, and clean. The staff was super friendly and helpful. I would recommend U-Haul and use again if needed.

Abigale B.  |  Overall Experience 
Rating:
3.0

female sales person did not seem to have any working knowledge of the computer system, how to find locker I needed or any information, despite my already having acct.

CARMEN C.  |  First Impressions 
Rating:
4.0

very helpful staff , clean and safe facility

mark e.  |  First Impressions 
Rating:
5.0

Thank you

Hilary M.  |  Overall Experience 
Rating:
5.0

Brittany B. was extremely helpful. I almost made the wrong choice of moving container, but she called me and discussed my needs with me and helped me make a way better choice (A+ service)

Teresa R.  |  Overall Experience 
Rating:
5.0

Manager and the staff are really helpful

Doudou N.  |  Overall Experience 
Rating:
4.0

U-Haul extended my truck rental to the next day at no charge because our mover.helpers abandoned the job

Teresa R.  |  First Impressions 
Rating:
5.0

I wish there was an easy way to cancel reservations through your website.

Tim G.  |  Reservation 
Rating:
5.0

Brittany, the General Manager was warm, friendly, and very helpful. She made sure I had all the right information so I could choose the right unit for my needs. She made it really a nice experience.

Diane E.  |  First Impressions 
Rating:
5.0

I reserved a truck rental and requested a storage unit. Sales rep handled everything superbly. Truck was ready at the designated time and the storage unit was easily accessible!

Jonna D.  |  First Impressions 
Rating:
3.0

We did not return to this Uhaul location, we returned to the one on Verona avenue.

allen h.  |  Reservation 
Rating:
5.0

Plenty of space, good value compared to other facilities in town, and has an added bonus of available moving carts. Getting into the facility can be somewhat challenging and official hours are short.

HAOYU D.  |  Overall Experience 
Rating:
3.0

Automatic payment was never finalized when first purchased, which led to unnecessary late fees and phone calls from the store. Staff on phone and inattentive. Lock on storage unit for no reason

michael c.  |  Overall Experience 
Rating:
3.0

The place was clean in that there was no standing dirt or crap all over the place. But, I imagine like any warehouse, it was incredibly dusty and musty and set off my asthma every time I went.

KATHLEEN F.  |  Overall Experience 
Rating:
4.0

HAving 24 hour access would have kept me as a customer.

Walter G.  |  Overall Experience 
Rating:
3.0

The facility was good but advertising and paperwork said 24 hour access. Instead it closed at 8PM. Could not move in with our truckload of stuff. Had to stay in town an extra day. Big inconvenience!

Terri d.  |  Overall Experience 
Rating:
5.0

Super customer service, if I run into this situation again, i will use there services again.

shelley y.  |  Overall Experience 
Rating:
5.0

Friendly staff & clean areas - would recommend to friends and family.

Lianna D.  |  Overall Experience 
Rating:
5.0

Britney was extremely friendly and helpful.

Laura S.  |  Overall Experience 
Rating:
5.0

Very friendly and went above and beyond to get us in the right size unit. Thanks!

Renee M.  |  Reservation 
Rating:
5.0

Amazing service, definekty will go back and recommend to friends

dalton f.  |  Overall Experience 
Rating:
1.0

Arrived on 9/7/18 around 1pm. No one in warehouse or office until a car full of employees returned from lunch. Our box area was flooded. Boxes, bookcase, rug damaged & covered with mold! No one Help!

LORETTA S.  |  Overall Experience 
Rating:
5.0

Great job

Jason S.  |  Reservation 
Rating:
5.0

I cancelled this reservation so I did not need it. The reservation process was very simple and the rental agent was very friendly and efficient.

Jim J.  |  Reservation 
Rating:
1.0

This facility has problems including: 1. Ceiling leaks in multiple places. 2. There is a strong odor in the building. 3. No one answers the phone. 4. Building not secure.

Susan L.  |  Overall Experience 
Rating:
5.0

quick & easy to get storage unit. thankful for great customer service.

Lianna D.  |  Reservation 
Rating:
5.0

I obtained this storage facility after there was some confusion on my Ubox rental on their end. Staff was very helpful and it turned a potentially bad experience into a great one!

Nicholas V.  |  Overall Experience 
Rating:
5.0

The staff on Saturday, August 18 were great: I had to make a few changes to my reservation and they accommodated everything patiently and with a smile. Thank you!

Mike C.  |  Overall Experience 
Rating:
5.0

Outstanding customer service from the reservation over the phone to dealing with the rep at the counter. Thank you!

Shannon W.  |  Overall Experience 
Rating:
5.0

All staff I worked with over the weekend were friendly and helpful! The facility was clean. I'm happy there are carts available at the loading dock for storage as well!

Paige H.  |  Reservation 
Rating:
4.0

Friendly staff and great equipment.

Drew R.  |  Overall Experience 
Rating:
2.0

In all, a very frustrating experience. Customer service was extremely slow and unmotivated. Spent hour in line, employee at counter did not know the system or how to rent out lockers.

Eric L.  |  Reservation 
Rating:
5.0

The manager was particularly helpful. I dealt mostly with her.

MICHELLE K.  |  Overall Experience 
Rating:
5.0

I was very pleased with my u-haul experience. It was less stressful than I anticipated.

stephanie p.  |  Reservation 
Rating:
5.0

Im very satisfied

Maurice T.  |  Reservation 
Rating:
5.0

The general manager at this location was very accommodating of my needs and answered my questions well. She did all of this while dealing with other customers and damage to the property. Well done!

Chris U.  |  Reservation 
Rating:
5.0

Everything about my experience was excellent. The location is convenient, the staff extremely friendly, and the storage facilities were clean and always had dollies for moving help. Will use again !

Samantha D.  |  Overall Experience 
Rating:
1.0

Horrible customer service. the woman who works there was especially rude.

Leah e.  |  Reservation 
Rating:
4.0

Little confusing to find the customer service office/front.

Drew R.  |  Reservation 
Rating:
5.0

Brittany did a great job getting us storage when we moved and couldn’t find large enough units . Friendly staff and great areas for loading and unloading. Just need fans on the ramp for air movement.

WALLACE S.  |  Overall Experience 
No reviews have been submitted for this location.

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