I tried contacting them because I lost my job and need to combine my 2unis to one and they putan extra lock on andkept charging me for 2 annd because ino longer could afford it I LOST EVERYTHING I HAD LEFT OF MY DECEASED DAUGHTER'S INCLUDING HER ASHES!!! I AM HOMELESS SO EVERYTHING WAS THERE AND NOW THEY SOLD MY DAUGHTERS ASHES AND EVERY SINGLE THING I HAD LEFT OF HERS. ALSO EVERY SINGLE THING I OWN. I AM LOSING HER ALL OVER AGAIN AND I DONT EVEN HAVE HER ASHES PICTURES JORNALS OR THE LAST LETTER SHE WROTE US.
ANGELA E | Overall ExperienceSelf Storage Units in Madison, WI, 53704
U-Haul Moving & Storage of Packers Ave
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I really appreciate everything. Everything was clean. The employee was awesome. I would definitely recommend someone to you guys. Thank you again.
Gwendolyn J | Overall ExperienceI'm a Very Very Satisfied customer...thank you all
TIm C | First ImpressionsThis is so messed up, my reservations were cancelled and then I remade them 3x. Your people are great, your IT not so much. Several times I had contact with U-Haul and then the next person I talked with said everything from the previous encounter was not true. Things were changed after I talked with a person, and before I checked back to verify.
KATE M | First ImpressionsGreat manager
Adrian S | Overall ExperienceThe facility is so well secured I frequently could not get in and the 24 hour number said they could not help with access issues. When I could get in to the facility it was very clean and well lit. I’m very sad yall took away the little community space to exchange items.
Kassidy R | Overall ExperienceCustomer service was excellent
George W | First ImpressionsOverall was a good experience, as far as storage goes. One complaint is that they charge you for a full month of storage, even if you only store your stuff for 1 day of that month. They do NOT prorate it. So if you store your stuff for 32 days, move out and return keys right away, you still get charge for two full months of storage.
KATHRYN S | Overall ExperienceThe door for the unit was very small in comparison with the size of the unit.
Shane R | Overall ExperienceExcellent work great job 👍.
Julie R | Overall ExperienceThis business is the best that I have came across 👍👍👍👍👍
Kenneth T | First ImpressionsSigning in was very easy and well explained..
PATRICIA W | First ImpressionsStaff was very disrespectful they threw away my items and I will never use your service again because of the staff on the Packers avenue location
Chris A | Overall Experience