Customer Reviews for U-Haul Moving & Storage of Warner Park

Rating:

5.0

Everything was handled smoothly and efficiently. I plan to rent from this location again based on great service and equipment

Rating:

5.0

Your website is terrible for the amount of up-selling and add-ons it tries to push.

Rating:

5.0

Everything was good, like the services have no complaints. Definitely would rent again the best lowest price to rent.

Rating:

3.0

Always takes a very long time to pickup equipment.

Rating:

1.0

This is the second time they over charged me. Why?

Rating:

5.0

All was excellent👌

Rating:

4.0

The trailer was missing one tie down hook at the front drivers side corner. This prevented me from securing the load at the front of the trailer for tongue weight as well as for protection. This was mentioned to the person at drop off. Above average and not excellent only because of the amount of information needed at check-out. It would have been nice for me to fill this out ahead of time to speed up the process.

Rating:

5.0

Thanks again!!!!

Rating:

5.0

Keep up the fine professional service work

Rating:

3.0

Rented cargo van online and it wasn't available. Had to get a truck instead. It was too big for what we needed.

Rating:

1.0

terrible customer service. order was incorrect and the van i reserved was converted into a truck instead which was not ideal for my needs. i was then given a story about things customers should not hear about theft or something the cops needed to be involved in. i then witnessed a customer come in to inform them the vehicle she rented wasn't working and was a bit frustrated i imagine because of the service. the lady behind the desk in street cloths proceeded to yell at the woman and tell her not to have an attitude. the lady who checked me out for my final transaction was nice and helped explain some of the charges but the overall experience was terrible. i was in a hurry to go to work and i felt buyers remorse when i was done. i almost canceled the rental and called a friend to pay more money but i didn't so i would wreck their day. smh idk wtf is going on there but management needs replacing there

Rating:

3.0

Explain how controls work like cruise control and parking brake in cargo van. Point out location of fuel cap. Explain how after hours drop off works. This would not have taken much time since I was the only customer at the time. Clean the cargo area ahead of pick up. Rear doors did not lock. I tried a lot of times to lock them. In spite of these issues I enjoyed driving the cargo van. When I dropped it off after 7:20 am, there was nobody at the front desk. I had to wait for about 10 to 15 minutes for the attendant. I needed a ride back to my house and relied on Lyft.

Rating:

5.0

This location (Warner Park) was phenomenal. My first drop off location (Uhaul moving and storage of East Madison) did not have the two storage units I reserved online several months ago, claiming it was not their problem because the online reservation system does not mean units are available. This seems like a faulty policy...I drove to Madison from Ohio and when I arrived there were no units available? What if the Warner Park location did not have any either? What's the point of making reservations online if there is no guarantee of a unit? In the end, the Warner Park location helped me out and we're great. I will never use the East Madison location and will tell my friends not to either.

Rating:

5.0

One of the workers at the desk called me ahead of time to let me know my truck was ready early, and that it was a good time to come and get it while it wasn't busy. So helpful on our moving day to have that extra time.

Rating:

2.0

Super long line tried to give the trailer I had rented away to another customer. I pre checked in and I feel like this shaved minimal time off check in if any at all. I have rented with u haul many times and honestly the only reason you keep getting my business is that you have a monopoly on the market. I may start just looking at buying a trailer as it becomes less and less bearable to step foot in this establishment.

Rating:

4.0

It had me go out to locate my truck to check the mileage and gas but I didn't have the key yet and then I lost my place in line when I had to go get that to figure out the gas. Seemed like the steps were out of order

Rating:

4.0

The hitch on that trailer is very loose on the ball. Trailer hitch / ball mount bounces very bad, even with correct tongue weight and with a new 2" ball.

Rating:

2.0

Tire on the trailer blew out while traveling on the interstate. Tires were so old they replaced both when the repair vehicle came 90 minutes later. These tires should have been flagged and changed before renting it out to customers!

Rating:

5.0

These guys are efficient, the manager is awesome... multitasking, composed and friendly amidst a very busy scene.

Rating:

3.0

The fuel charges added to my account were a reason not to recommend any uhaul truck to anyone.

Rating:

5.0

Staff was helpful and friendly. Quick to process our order and answered all questions. Would come back again!

Rating:

5.0

My experience was awesome yet again. Thank you!! Warm regards

Rating:

5.0

The location was not busy when I picked up or returned the trailer. When a U-Haul location is busy, the customer service is often not very good. That said, this was the first time I used this location and U-Haul staff were nice, curteous and professional.

Rating:

5.0

Service was courteous, helpfull, and prompt. We returned the trailer a day early and were given a credit for the unused day. The facility is clean, well maintained. They will be our first choice for truck and trailer needs.

Rating:

4.0

More staff as there was a long delay

Rating:

5.0

The staff was super friendly and kind. Very helpful. Thank you.

Rating:

4.0

Both of the ratchets on the auto transport were stuck. They were rusty and were VERY hard to use!!!! Other than that, it was just fine.

Rating:

5.0

From the moment I walked in to pick up my reseration I was met by staff who knew exactly what they were doing. I headed off to complete my plan knowing everything was as good as I could ask for. Easy return process, welcomed by a pair of cordial guys. As good as it gets!

Rating:

5.0

I made my reservation online it was a very very bad experience-608-403-7375

Rating:

1.0

Started with 1/4 tank. Called, waited on hold for 15 minutes and then got hung up on. Want discount

Rating:

5.0

Everything was okay thanks

Rating:

5.0

Very customer friendly employees! The environment is clean and secure. I would certainly recommend their services if you are looking for a great storage facility!

Rating:

3.0

Rental clerk did not tell me I would be charged for extra days. We had some problems on the road and it took 3 extra days to get to our location and several days to get help unloading. Then I get hit with $160+ fee for extra days. What a rip off.

Rating:

5.0

The w Washington location literally was not open when it was supposed to be. If I could rate that experience, I would give it 0. The only reason why I had to use packers ave was because NO ONE WAS AT THE OTHER LOCATION WHEN IT WAS SUPPOSED TO BE OPEN. but this location was fine, no complaints

Rating:

3.0

This pick-up site is fine. The web app is terrible. Would recommend you hire some UI/UX and web developer staff.

Rating:

4.0

I was not made clear that there was a key drop-box for after hours return and where that was located.

Rating:

5.0

Identify entrance easier

Rating:

5.0

It was perfect

Rating:

2.0

I was told by a gentleman on the phone that my lock would be in my unit once it was available but there was not, my attempts to reach an employee were unsuccessful at the intercoms placed around the building as well as when calling as there is not a direct number for the store, and there is no way to get to the front office without leaving the storage area, going outside and then back inside. It was all very inconvenient

Rating:

5.0

Improve? Not so much. Continue! The check-out person had the van parked at the front and was personable far beyond expectation. The check-out person was equally outstanding! They both went above and beyond and appeared to find pleasure in doing it. I want to hire them both!

Rating:

4.0

How come there is only one person in the whole location? Poor guy! I had to ask for help because your app sucks big time and I couldn't figure out how to pick up the truck.

Rating:

5.0

Great overall!!

Rating:

5.0

Really nothing you are excellent with customers

Rating:

5.0

I can't think of a thing!

Rating:

1.0

Last month January 14 2022 when I wanted pay the I had cash but there was nobody in office for two hours Secondly i cannot put good lock in new york I put heavy lock the price is too high i paid mini storage in New York I paid less a month tax included if the price was less I would have it for more time

Rating:

4.0

Problems with opening the main door/gate. Complicated process with two code boxes.

Rating:

4.0

Feel the cost per space is too high.

Rating:

5.0

Really impressed with the facility and especially the staff..

Rating:

5.0

Staff were pleasant and helpful.

Rating:

3.0

The automated receipt stopped working, and I had to visit the office every month to get a receipt.

Rating:

5.0

Great facility love that I can park indoors especially during bad weather

Rating:

2.0

Every time I got to any uhaul facility in Madison I am always left waiting at the counter from anywhere between 15-20 minutes it is not very convenient for me If there was anyplace else I could go I would and I would be willing to even pay more for the same service somewhere else

Rating:

4.0

The storage unit and facility were good. It's very difficult to go south on Packers when leaving the storage unit indoor parking area. Not sure whether there's much that can be done about that, but perhaps better signage?

Rating:

4.0

-No one in office for 5 minutes when I got there. -Website said provide proof of insurance, which I had ready, but that wasn’t enough (also had to find agent phone number). -Office staff said there would be a lock in unit but there wasn’t. +Staff person in storage area was very helpful, providing directions and finding a lock for me without returning to office. -Price charged was $5 more monthly than quoted.

Rating:

4.0

The office is in a stupid spot but other than that it’s fine.

Rating:

5.0

We rented an interior climate-controlled unit for the past two years and our experience was excellent. The facility was always neat, clean, well-lit, secure, and accessible. An ample supply of available moving carts also made moving items in and out very easy.

Rating:

5.0

I was very impressed with the service and the facilities. I couldn't be happier.

Rating:

5.0

I've used u- haul many times & never had a bad experience.

Rating:

4.0

Everything was excellent except the parking spots in the loading bay (inside, where you can back your car up to the ledge) were often very dirty. Things like dirty masks and food wrappers were almost always laying around, and often we'd find sharp items like nails, screws, etc. that we'd have to pick up before pulling in. This reduced the convenience (and it was a little gross.) Other than that though, we were very happy with our experience there. The interior was always very well maintained, I always felt safe and like my stored items were safe. Super convenient location and accessibility. Staff were always great, very nice, knowledgeable, and professional.

Rating:

1.0

i continue to have trouble accessibg my unit esoecially when the office is closed. it says my access is denied because my space is unlocked when it is not. staff locked and my space and said they would have tech look at it. i have had the space four days and have been denied access three days

Rating:

5.0

Absolutely amazing and friendly atmosphere ! I always feel welcome and helped every time I use Uhaul. Thank you!

Rating:

5.0

The Warner Park Storage is the best! I could access my unit at any time and loading/unloading is a breeze. The staff was always helpful - even when I had to change my plans twice! I highly recommend this location in Madison.

Rating:

1.0

The process of reserving and entering and exiting the facility was great! Though, the office persuaded us to upgrade to climate control and when moving out of the unit three months later there were bugs EVERYWHERE. Dead bugs in all my things, falling from the ceiling and so basically everything was covered or dirty or in disgusting condition just sitting there. I wouldn’t recommend it for that reason alone. I expected more out of the upgraded and more expensive climate controlled space. It’s indoors after all!

Rating:

1.0

Move out process was horrible. Took over a week and I was charged rent/late fee in the meantime.

Rating:

5.0

Talya respected my privacy request on renting the storage and was kind and helpful which made us feel like a valued customer.

Rating:

5.0

Because I rented from all for Two or Three Years and there's no other storage I would Use and I thank all to the staffing at that Location for being So kind especially those two gentlemen that worked on Sunday and one of the gentlemen's worked on that Tuesday and inspected the storage build unit for me after I cleaned it all up and U-Haul you all get you gave me a chance instead of getting rid of all my stuff because I was late one or two times not much late but I was late so thank you all in Jesus bless you all too✌️

Rating:

5.0

Outstanding facility. Well done.

Rating:

5.0

Omar is an excellent representative for U haul. He is friendly, polite and patiently answered all of my questions. I would not hesitate to rent trucks and storage from him again.

Rating:

5.0

The staff member I worked with was out-of-this-world amazing! He provided exceptional service, was friendly and accommodating, and definitely made my experience a positive one. 10/10 would recommend!

Rating:

1.0

I made a reservation (over the phone) back in May for a storage unit starting at the end of July. I also called a week before the move-in date to confirm that I still had the reservation. When I arrived on the move-in date, the staff member told me that the reservation "didn't mean anything" and could only get a unit if one was available. Thankfully there was a unit free, but if this was not the case, I would have been left stranded with all of my belongings in a truck and no moving help. Provided this staff member is correct, this is an absurd way to organize a storage facility. At no time when I talked with UHaul representatives before my move was I warned that I was not guaranteed a storage unit with a reservation. Moreover, why is it called a "reservation" if a unit is not "reserved" for you? Because of the gross misuse of this word and poor communication on the part of UHaul, I recommend that others should NOT use UHaul for storage.

Rating:

3.0

Since I live in Tennessee, I really didn't have much contact with my storage unit. So I really am not able to give a proper review. My sister handled the move out and she was happy with everything. My comments are based on my move in and not on moving out.

Rating:

5.0

Excellent experience. Clean, well maintained, friendly and helpful staff. I would not go anywhere else and would recommend highly. THANK YOU!

Rating:

5.0

I always have great customer service and the grounds are always kept clean and secure. A very good place to have storage.

Rating:

4.0

I loved having indoor storage, the only negative things I can say is that there was a an unpleasant odor in the garage area and the last night I was there there were clearly 2 people in a car smoking weed in between the time I went into the storage area and came back out to my vehicle.

Rating:

5.0

I wish I knew all the people I worked with through my year there. Omar was way nice. Saturday, checking out, there was an attractive young lady who was also kind. If I had ONE nitpick, and it is minor, but the place may have been under staffed Saturday. But, all in all, it was a good experience.

Rating:

3.0

The online process took three times before I got it to work. Uploading the drivers license was a real problem.

Rating:

4.0

Staff were very helpful and storage was easy access and secured.

Rating:

5.0

The staff are always upbeat, friendly and extremely helpful. Thank you!

Rating:

5.0

Love the place easy to work around are schedule Thank You

Rating:

5.0

The staff went out of their way to help. They saved me time and money, they know how to move things around, they are responsible, they have common sense. Good people.

Rating:

5.0

We needed a last minute U-Haul and storage, and you guys seriously saved the day. We were able to get what we needed rented that same day, and everything was very smooth. Very grateful, thank you!

Rating:

5.0

The general manager and his staff are fantastic. They are very accommodating to reasonable requests, and helped me save money. They are friendly and professional and the space is clean, well lit, and safe. It is difficult reaching them or uhaul by phone sometimes, due to the volume they are dealing with.

Rating:

5.0

The customer service was outstanding and one of the employees helped guide me through the facilities and explained how to access my unit, which I really appreciated.

Rating:

1.0

I reserved a truck and storage locker. 10X5 and a truck. This was on May 23. On May 26th Uhaul changed the truck hours to evening? I called the site and they had no data - said they were closed on Saturday: told me I may as well be calling Walgreens ... I got on line and truck was not available so I took a van. Showed up on Saturday and the counter person said no storage lockers available ,,, told me to go to a competitor about 3 miles away and maybe they had one? I finally ended up getting an overhead locker and put the stuff on its side - almost killing myself in the process. The counter people agreed: your web site is terrible. One said you guys are so bad at managing reservations" she was quitting next week? You guys are terrible -

Rating:

1.0

Even though I reserved a storage unit online more than a month ago, I was informed that there were no available units in the size I needed when I went to check in.

Rating:

4.0

I was moving my stuff from a U-Box to a storage unit. Called over 48 hours in advance to have my U-Box ready, but when I got to the facility, it was not set out. Since the U-Box was not able to be brought out that day, I am required to make an extra unnecessary trip to the storage unit.

Rating:

5.0

Very very helpful and knowledgeable.

Rating:

5.0

Top notch facilities and staff. Well done.

Rating:

5.0

I rented my unit online including a lock. The lock was not in the unit (as the confirmation email said it would be) so I had to wait in line for a bit to get it. This was the only issue I had, everything else was great, including the staff person who helped me out and gave me my lock. Thank you!

Rating:

5.0

Good Job!

Rating:

5.0

Going to keep this relationship ship for 4 years no questions asked

Rating:

5.0

Would help transport of items to storage area if the concrete by the entrance doors from the docks were repaired

Rating:

5.0

So easy, people so nice. Happy decision.

Rating:

4.0

There was not a lock in my unit. Luckily I had my own

Rating:

5.0

Very nice and professional service! Bravo!

Rating:

5.0

I was impressed from the start with the staff and facilities. Even more impressed when came to retrieve some things this winter. It was a comfortable temperature and always clean. Thank you so much for providing more than I expected. I will return if I need storage again.. Sincerely, Charmaye Bias

Rating:

5.0

Great friendly, knowledgeable staff. Clean organized facility Couple of recommendations....the threshold from the loading dock into the facility is very rutted with cracked and broken concrete. I simple concrete patch would make a big difference in the ease of getting the courtesy carts through the door....plus it could be a tripping hazard.

Rating:

5.0

I came in, I was taken care of right away and the gentleman behind the counter was very knowledgeable and helpful. Very good experience.

Rating:

5.0

Em and Tanya were absolutely phenomenal! I had less than 20 minutes to find a new storage facility due to Storequest completely obstructing my storage unit I had rented the week prior for Saturday’s move. Not only did Storagequest refuse to help me, they did nothing to assist with their obstruction of my unit to gain access to it. I had Two Men and a truck with all my belongings in the truck and no storage left! I got immediate storage through Uhaul and with my circumstances as they were Em made a call to her supervisor and surprised me with not only a free month for the trouble another company put me through , but also had the keys to the unit and a lock ready to go when we arrived. I cannot tell you how grateful and appreciative I am for your incredible customer service, you staff’s attention to the details and the speed with which it was delivered means to me! A horrible experience elsewhere was immediately turned around, got me back on track with my move and made me feel like I was being treated with above and beyond service. These two young ladies were incredible to work with and my friend that was with me said exactly the same. She will need help with storage for her daughter in the future and we will only do business with U-Haul from here on out. Your staff gained two loyal customers. Thank you!!!

Rating:

1.0

You overcharged me. You lied. You misquoted. Your regional manager is a corrupt, lazy, dishonest drunk. You lost a multi decade customer. You stole money from me and committed fraud.

Rating:

5.0

Staff is helpful and friendly

Rating:

5.0

I picked up boxes, a storage, and a truck all in one transaction. It was easy and I had to contact the store about the offer and they were so quick and helpful with getting everything figured out for me. Thanks to everyone there because you took away SO MUCH STRESS!!

Rating:

5.0

The clerk was really friendly and over helpful I was very pleased with the treatment and how they made me feel very important

Rating:

5.0

Above and beyond SERVICE BY ADAM.

Rating:

5.0

Best storage facility I know of!

Rating:

5.0

The staff was always friendly and helpful.

Rating:

5.0

The attendant who served us was very helpful. Positive experience.

Rating:

5.0

Clean and well-maintained storage center with friendly customer service help.

Rating:

5.0

The total satisfaction I have for the U-Haul facility that I had used is absolutely outstanding. From the heated storage to the staff I could have never picked a better place to keep my belongings and will use U-Haul at some point in the future. Matt

Rating:

5.0

Always very helpful.

Rating:

5.0

Really great experience here and staff was always really friendly and helpful!

Rating:

5.0

keep up the good work as a team!!

Rating:

5.0

Smells from other units were occasionally an issue.

Rating:

5.0

Adam the owner was amazing to work with and answered all questions I had. Would definitely recommend for your storage and moving needs!

Rating:

1.0

My mattress was inside of 2 tarps and still was ruined by dripping water from the wall or ceiling and I was unable to use the insurance I payed for to replace it. The lock did not fit and the door was unable to secure completely which made me get calls from the office about an improper lock which I was forced to use because I was not able to move to a new working locker nor would they fix the sliding portion of the lock or the door. Very unimpressed with the business. Would not recommend.

Rating:

5.0

Great location, very professional staff, was very accommodating and very helpful. We rented couple of units there and was getting ready to move to our new home but already paid for next months rent and when we asked to cancel and refund us, they were very helpful and refunded us the whole amount so we will definitely recommend this place to anyone who is looking for a good and reliable storage service for your belongings. They super friendly and will help with any requests that you have. A+++

Rating:

5.0

Nice staff. Very pleasant and helpful

Rating:

4.0

I did not appreciate having to purchase locks from UHaul when mine were perfectly fine. Unnecessary cash grab.

Rating:

5.0

Adam, who is the manager there, is very helpful and pleasant. He put a lock on my unit when I wasn’t able to because I live out of state and kept the key for months. I really appreciated that.

Rating:

5.0

Adam was so helpful with our storage and truck needs! Thanks you !!

Rating:

4.0

Facility switched from card system to remote entrance at some point & I only found out when unable to get in once. But otherwise, facility seemed clean & well lit when there. I didn't have any safety issues with my property, which is all I needed.

Rating:

5.0

The facility is very convenient and clean

Rating:

5.0

Everyone I’ve had contact with from renting a space all the way through leaving the space and renting a truck were AMAZING! Thank you!

Rating:

5.0

Staff was great

Rating:

5.0

The employees were incredibly kind and helpful both on move in and move out. I was really impressed and this would be my first choice if I'm ever back in Madison.

Rating:

4.0

The worker named Damien was very helpful and accommodating.

Rating:

4.0

Great, I most definitely will use U-haul. again. Thank you.

Rating:

5.0

I’m so glad I kept my stuff at this facility. We were able to get everything moved out quickly thanks to the provided carts. I will definitely be using this place if I need storage in the future!

Rating:

5.0

great serveice and friendly staff thanks

Rating:

3.0

All is good with this storage facility except one current issue: there is a 3-5 inch divot across the entire width of the entrance drive to the facility that is obviously from when the wiring for the new light-up entrance signage was installed. The issue is that you have to drive across the divot to get into the facility, and no vehicle (personal car or U Haul truck) can go over the divot without serious rocking. This inevitably rattles items being moved around quite a bit and is a danger to the suspension and undercarriage of some smaller cars making using this facility not only annoying but also dangerous to fragile items being moved. This specific issue is why I would currently not recommend anyone use this facility. It is that big of a problem

Rating:

4.0

Move in and cleanliness of facility was fine. Being a first time user, I called the number to reserve a 10'x10'x10' unit. I got the reservation no problem. However, I thought that meant that I was guaranteed the unit I reserved. We drove 3 hours with a packed car and trailer only to find out that that was not the case. I had to rent two 5'x7' units to accomodate SOME of our things and had to bring the rest home again. When taking a reservation, your representatives should tell people that doesn't guarantee the unit they think they are getting. Disappointing.

Rating:

4.0

i don’t appreciate having to purchase Uhaul locks, or having 2 separate units instead of just one single large unit. otherwise, very clean, plenty of carts, well lit, spacious loading bay for customers and easy access.

Rating:

5.0

could not be happier with the packers ave staff

Rating:

4.0

It took a lot of time for the staff to attend me because he was the only one present. You should make more staff available at least at rush hours time. I know because of covid this can be hard but you have no idea how much we all had to wait. Also if you can make sure for loading carts to be present at their location that would be great.

Rating:

5.0

Honestly, best uhaul customer service I’ve had yet.

Rating:

5.0

Facility was clean mostly, but I did find some mouse droppings in my unit. Just thought u would want to know. Otherwise it worked out very well for me. Thank u.

Rating:

1.0

I made an order back in May and canceled it on the second immediately because I found out that my friend was willing to keep my items. However before the moving in date that is supposed to be I still got emails about the details so I was very confused and contacted customer support. They say that it was a system error because according to their records at my homepage I do not have any active orders for now. However in July I got a late notice that is charging me for $60. I was very confused because I’ve already confirmed with the customer support that I have already cancel my order and I have never been to U-Haul. I called the customer supports that has always been busy, sent an email that I did not even get in single reply after 10 days as for now, and for some reasons the live chat link would not work for me after trying different browsers and enabling the pop ups. Finally I found a number that is for the Madison facility so that I don’t have to call the official customer support and a guy help me to resolved the issue. Very poor customer service and very confusing.

Rating:

5.0

Excellent service and friendly staff

Rating:

5.0

Adam and his staff are very professional. A very positive environment. I appreciate it.

Rating:

5.0

Pleasant and helpful staff. Thank you.

Rating:

5.0

Efficient friendly knowledgeable best describes My experience. Will come ahain

Rating:

4.0

The only issue I had was that there was no way to get to the office from the storage unit once you had pulled into the indoor unloading area. It's a "one-way" out and on to Packers Ave going North.

Rating:

5.0

Thank you Damien for everything!!

Rating:

2.0

I rented a unit on Sunday and made sure to write down clear directions how to access after hours bc I knew I would not make it by 5pm after your took an hour to see 3 different sized units. Then I wasn’t allowed access to unloading dock/ building even tho I did exactly as told. It apparently was the unit I rented. Augh! Then On Monday I asked for same exact unit size with access, Adam reassigned me and when I took the first load of items in to it, there was a huge column taking up a large amount of space inside my unit. So, I had to switch back to former unit so I no longer have 24 hr access. Needless to say, this has all been a big hassle and has wasted a lot of my time and energy and my RV was overloaded with weight much longer than expected due to no access Sunday and the air wasn’t working there at Packers(leak) so I couldn’t even get air in my tires to put them back to normal. Staff was friendly and I was pretty grouchy after dealing with this for 3 days(Sat-Sun-Mon). However, I’m STILL wondering why some units cannot have 24 hr and garage access set up?!!? Seems very illogical. And inconvenient to always have to ask staff to open garage door for me since it’s difficult for me to do stairs, and not doable with heavy items which I need to use a cart. Waste of time for both of us. Can’t they just set up a code for me to access the garage bay? I asked about this and the guy working said I’d have to speak to the gentleman who left and I suggested we call him and he said he wouldn’t answer. Not good customer service. Very frustrating! I also encountered another customer who also had a big column in her storage unit and was also not warned. The guy working said they didn’t know which units had these. The map or computer system seems very outdated & inefficient as he had no way to search for other available units of the same size he said. WTF?!!? I would be very reluctant to recommend this place to a friend unless they wanted a lot of hassles potentially. Unfortunate. It looks clean and is large but obviously needs better management and an updated computer program.

Rating:

5.0

This facility was always clean and well lit. The climate controlled area was always a nice temperature. The indoor loading zone is large and was super helpful. I only left because I got a bigger place. Thanks!

Rating:

5.0

You guys were great!

Rating:

5.0

Highly recommend

Rating:

5.0

The staff was super helpful and everything was great!

Rating:

5.0

Excellent service.

Rating:

5.0

The two workers were very helpful. There was a young man and woman. Unfortunately how this facility was laid out, it didn't work for us to store our stuff. But the staff were super friendly.

Rating:

4.0

Place was nice for small moves but for a whole house not feasible to unload and move from dock to way back in like that. Should have had a tour of the set up before unloading.

Rating:

5.0

Very helpful an easy to work with!

Rating:

5.0

This is the best storage facility I can think of. The Manager and staff are very friendly and professional. Especially in this COVID-19 difficult time, they have being very supportive and caring. They a blessing to this community.

Rating:

5.0

Your mgr at this site is clearly an asset too your company, he serves you well and is a very hard worker. He is good with customers and will guide you through whatever process that you are going through, I enjoyed meeting him, thank you

Rating:

4.0

Service was very good, helping me get the best deal. However, there was a computer glitch and when we got to our assigned unit, it was already in use. Thankfully, the one next to it was available.

Rating:

5.0

It was pretty hard to reach the staff at times, but overall I really enjoyed my experience with my storage unit over the two years I was here

Rating:

5.0

I've used U-Haul storage in three different states (we're military) and this location by FAR was the cleanest, safest and best constructed and with the most helpful staff!

Rating:

5.0

We move a lot because of my husband's work. This particular U-Haul experience was one of the best we have ever had! The staff was wonderful, the facility clean and well lighted, and hours perfect!

Rating:

5.0

Best storage facility experience I’ve had! Convenient, clean, secure. Staff was always Friendly, helpful and efficient.

Rating:

5.0

The facility was always neat and clean, to include the restrooms. Very well lit and secure. The staff were always accommodating and friendly. Would highly recommend this facility to others.

Rating:

5.0

A wonderful storage experience. I had ease of coming and going from my unit, and no concerns with the security of my items!

Rating:

5.0

11 out of 10!

Rating:

2.0

The man who was insisting me was very lazy I hadn't got to see the storage unit before I got it and it was too small I had to go get another one he didn't show me how to open it he wasn' helpful !

Rating:

5.0

My hat's off to the staff at Warner Park UHAUL storage. They made a difficult logistical scenario for us simple and easy. They were friendly and gracious with their time. Thank you very much Adam.

Rating:

5.0

Very helpful staff. Accommodations are perfect.

Rating:

5.0

Very helpful

Rating:

5.0

Fantastic staff Very friendly and thorough

Rating:

4.0

All three of the staff members we had contact with were extremely courteous and helpful. However, they seemed to be short staffed and There was quite a long wait just to talk to an agent.

Rating:

5.0

Awesome facility climate controlled, secured access, indoor climate controlled docks, with very professional staff. Best facility manager got us a great mover when ours did not show up. The best!!!

Rating:

5.0

Excellent service

Rating:

3.0

The staff are friendly. But gate wouldn't open in the middle of the night. Had to rent an emergency unit from a diff company because I had to be out of my apartment by 9 AM & Uhaul never called back.

Rating:

5.0

Everything went well and we had a nice experience.

Rating:

5.0

The associate was really friendly and very helpful!

Rating:

4.0

The service was great. The team there was helpful and cordial. My only complaint is that they did not return my call about cancelling my storage unit - so I had to drive over on a Sunday.

Rating:

5.0

Amazing service and access!

Rating:

5.0

Every person I dealt with at this facility has been fabulous! Friendly and helpful. Facility is perfectly clean. Had a great experience, with no problems whatsoever.

Rating:

5.0

The month of free storage was a God-send. The staff was extremely helpful, as my moving plans changed several times is a short period.

Rating:

3.0

Slow service. I waited 15 minutes with two people behind the counter serving customers. No one said "I'll be with you soon" or anything. Just took their time chatting (not working) with them.

Rating:

5.0

Excellent service. Facility is spotless. Got a free months storage! Can’t best the deal.

Rating:

5.0

It would be perfect if it was closer to the university

Rating:

5.0

Uhaul is the best they know what they are doing for sure.

Rating:

5.0

Good facility

Rating:

5.0

Staff was very good.

Rating:

5.0

Very clean and the staff and management were excellent

Rating:

5.0

I'm a huge fan of U-Haul and will definitely recommend U-Haul!!! Employees were extremely helpful when my reservation was mixed up and at the wrong facility.

Rating:

5.0

My comments here

Rating:

5.0

Nice and clean and very helpful employees

Rating:

5.0

Excellent service and facilities.

Rating:

4.0

The place was clean; however, the was a broken glass jar shattered over 1-2 parking spots to get to the storage facility. This seemed like a big hazard that should have been caught and cleaned sooner.

Rating:

5.0

All the associates we dealt with were friendly and extremely helpful!!

Rating:

4.0

Helpful staff and nice facilities

Rating:

5.0

Very friendly and helpful employees! The units are very clean .

Rating:

5.0

Greg was tremendous. The space is neat and clean and seems secure.

Rating:

5.0

Nice facility

Rating:

5.0

Excellent service and value!

Rating:

5.0

Great customer service over the phone reservation. Nice security system and map layout

Rating:

5.0

A great option for storage here in town.

Rating:

4.0

N/a

Rating:

5.0

Very convenient storage facility with inside drive up unloading and loading. Building was clean and well lit.

Rating:

3.0

One month later, I am still astounded by the level of ignorance displayed by every employee that I interacted with at your facility. Bottom of the barrel. Almost completely inept.

Rating:

5.0

Wonderful facility and less expensive than others in the area

Rating:

1.0

Was forced to purchase a uhaul lock was told by call center to bring a lock which I did. Felt this was extremely unfair to force us to buy your lock when mine was sufficient.

Rating:

1.0

Absolutely awful experience. I had a reservation with confirmation e-mail that I had made online and the people there had no record of it. It took 2 hours to then book a new storage unit.

Rating:

5.0

Staff was very helpful and professional. The facility is clean and well-lighted for safety.

Rating:

5.0

Great group of people working here. Very helpful and fun to do business with.

Rating:

5.0

You guys were so extremely helpful, efficient, and the facility was completely spotless and secure.

Rating:

5.0

Very clean, easy to access, friendly staff! Definitely will recommend this location for anyone who wants professional and reliable services.

Rating:

5.0

Adam and his staff were always very helpful with my equipment and storage needs. They went above and beyond to make sure I was taken care of.

Rating:

5.0

The site is clean and well organized, the staff is very willing to help. I had a great experience with the storage rental and use and the equipment drop off is really easy

Rating:

5.0

Fast, friendly service in setting up the rental of a storage unit. The manger of the storage facility was fantastic.

Rating:

1.0

I reserved a lower locker & got told I had to take an upper or pay more for bigger unit to get a lower unit. I was told that I had to buy one of their locks. But other lockers didn't have their lock

Rating:

5.0

Service rep was extremely helpful and nice. Very impressed. Thank you.

Rating:

5.0

Great location, clean, and friendly workers.

Rating:

5.0

I reserved a truck and rented a storage unit. Check-in for both was quick and handled by a friendly, professional employee. Truck and facility clean and good condition.

Rating:

5.0

the manager was really helpful, facilities are well maintained

Rating:

2.0

The customer service at this location is great, but the storage dock door did not open when I came in after 7:00 PM even after getting a 24 hour storage access. Manager's phone no. was useless.

Rating:

5.0

Professional, efficient and friendly, completely awesome!!!!!

Rating:

5.0

Adam was knowledgeable and friendly. He explained everything clearly and processed everything correctly.

Rating:

5.0

Alex was the Great he did everything he could to make the transaction smooth and effortless will definitely recommend

Rating:

5.0

Easy and convenient.

Rating:

5.0

The staff at this location are GREAT. A+ service and great customer assistance. Highly recommend for moving or storage needs!

Rating:

5.0

Great service. Staff really helpful

Rating:

5.0

The online service was very easy and organized to use. Once I met with the personnel at the Madison facility on Packers Ave in Madison, they were professional and very helpful!

Rating:

4.0

The employee who helped me get a new storage unit was friendly and attentive. However, he was chewing gum loudly with his mouth open throughout the experience, which I am particularly sensitive to.

Rating:

4.0

👍🏼

Rating:

5.0

Fast & Friendly

Rating:

5.0

Friendly and helpful staff

Rating:

5.0

Very helpful so glad they had storage. I needed it for 1 and half months. I have recommended you many times to people since.

Rating:

5.0

People were fast, friendly and efficient.

Rating:

4.0

I was extremely impressed with the help and the professionalism. I was offered a storage for free due to the omalley st fire last week. Thank yu so much for your kindness.

Rating:

5.0

I thought your rep - Greg was very Professional and easy to talk to, he answered all my questions and concert. He was a real delight to work with and I hope you share my comments with him. Good job.

Rating:

5.0

Very nice staff, very clean and easy to find our Unit.

Rating:

5.0

I am very impressed with the customer service. Thank you!

Rating:

4.0

Excellent

Rating:

5.0

Good job.

Rating:

5.0

A very clean and friendly environment.

Rating:

5.0

Great staff

Rating:

5.0

The man who helped us with this was so helpful and nice. Explained everything and answered our questions to make the process simple.

Rating:

5.0

I was very pleased with my experience with U-Haul. Omar Guevara was extremely helpful, very efficient and very kind to have put the materials I needed for the move into my vehicle. Thank You!

Rating:

5.0

Staff very attentive and facility is well maintained, secure and climatized. Plenty of carts to move items in and out and docks are conveniently located for loading and unloading.

Rating:

5.0

The lease of my storage unit was super flexible, accessible, and clean. The staff was super friendly and helpful. I would recommend U-Haul and use again if needed.

Rating:

3.0

female sales person did not seem to have any working knowledge of the computer system, how to find locker I needed or any information, despite my already having acct.

Rating:

4.0

very helpful staff , clean and safe facility

Rating:

5.0

Thank you

Rating:

5.0

Brittany B. was extremely helpful. I almost made the wrong choice of moving container, but she called me and discussed my needs with me and helped me make a way better choice (A+ service)

Rating:

5.0

Manager and the staff are really helpful

Rating:

4.0

U-Haul extended my truck rental to the next day at no charge because our mover.helpers abandoned the job

Rating:

5.0

I wish there was an easy way to cancel reservations through your website.

Rating:

5.0

Brittany, the General Manager was warm, friendly, and very helpful. She made sure I had all the right information so I could choose the right unit for my needs. She made it really a nice experience.

Rating:

5.0

I reserved a truck rental and requested a storage unit. Sales rep handled everything superbly. Truck was ready at the designated time and the storage unit was easily accessible!

Rating:

3.0

We did not return to this Uhaul location, we returned to the one on Verona avenue.

Rating:

5.0

Plenty of space, good value compared to other facilities in town, and has an added bonus of available moving carts. Getting into the facility can be somewhat challenging and official hours are short.

Rating:

3.0

Automatic payment was never finalized when first purchased, which led to unnecessary late fees and phone calls from the store. Staff on phone and inattentive. Lock on storage unit for no reason

Rating:

3.0

The place was clean in that there was no standing dirt or crap all over the place. But, I imagine like any warehouse, it was incredibly dusty and musty and set off my asthma every time I went.

Rating:

4.0

HAving 24 hour access would have kept me as a customer.

Rating:

3.0

The facility was good but advertising and paperwork said 24 hour access. Instead it closed at 8PM. Could not move in with our truckload of stuff. Had to stay in town an extra day. Big inconvenience!

Rating:

5.0

Super customer service, if I run into this situation again, i will use there services again.

Rating:

5.0

Friendly staff & clean areas - would recommend to friends and family.

Rating:

5.0

Britney was extremely friendly and helpful.

Rating:

5.0

Very friendly and went above and beyond to get us in the right size unit. Thanks!

Rating:

5.0

Amazing service, definekty will go back and recommend to friends

Rating:

1.0

Arrived on 9/7/18 around 1pm. No one in warehouse or office until a car full of employees returned from lunch. Our box area was flooded. Boxes, bookcase, rug damaged & covered with mold! No one Help!

Rating:

5.0

Great job

Rating:

5.0

I cancelled this reservation so I did not need it. The reservation process was very simple and the rental agent was very friendly and efficient.

Rating:

1.0

This facility has problems including: 1. Ceiling leaks in multiple places. 2. There is a strong odor in the building. 3. No one answers the phone. 4. Building not secure.

Rating:

5.0

quick & easy to get storage unit. thankful for great customer service.

Rating:

5.0

I obtained this storage facility after there was some confusion on my Ubox rental on their end. Staff was very helpful and it turned a potentially bad experience into a great one!

Rating:

5.0

The staff on Saturday, August 18 were great: I had to make a few changes to my reservation and they accommodated everything patiently and with a smile. Thank you!

Rating:

5.0

Outstanding customer service from the reservation over the phone to dealing with the rep at the counter. Thank you!

Rating:

5.0

All staff I worked with over the weekend were friendly and helpful! The facility was clean. I'm happy there are carts available at the loading dock for storage as well!

Rating:

4.0

Friendly staff and great equipment.

Rating:

2.0

In all, a very frustrating experience. Customer service was extremely slow and unmotivated. Spent hour in line, employee at counter did not know the system or how to rent out lockers.

Rating:

5.0

The manager was particularly helpful. I dealt mostly with her.

Rating:

5.0

I was very pleased with my u-haul experience. It was less stressful than I anticipated.

Rating:

5.0

Im very satisfied

Rating:

5.0

The general manager at this location was very accommodating of my needs and answered my questions well. She did all of this while dealing with other customers and damage to the property. Well done!

Rating:

5.0

Everything about my experience was excellent. The location is convenient, the staff extremely friendly, and the storage facilities were clean and always had dollies for moving help. Will use again !

Rating:

1.0

Horrible customer service. the woman who works there was especially rude.

Rating:

4.0

Little confusing to find the customer service office/front.