There had been evidence of a homeless family living in the Bathroom in the storage area. the responded quickly to fix that situation
Steve S | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Packers Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was wonderful. Keep up the good work. I'll be back for my moving needs Thanks
JOSEPH SPick up was great. pick up location had been moved from when i booked a truck, potentially that was in fine print, i called cs and it was moved back to Packers ave but the customer service rep was very rude about it.
CHRISTOPHER GI love that location and hours and it’s and security lock
Amanda G | First ImpressionsNothing very good
KIP RThey did a fantastic job. I’d recommend Matt’s Movers to anybody looking for moving help
DYLAN BTwo of the packages of mats we got were damp and unusable for our move.
MATTIAS GWill always recommend all my friends and family for the good storage to go to uhal
Lamin B | Overall ExperienceThank you again
chester w | First ImpressionsAbsolutely diabolical that Nazis were seen rolling around in your U-Haul trucks, and you didn’t even bother to speak out against it. That shows what kind of company you are. I already knew what kind of company you were when you gave money to the Trump campaign, but this? This is beyond the pale. On top of that, you were charging me $89 for a tiny storage unit when I found the same size for $43 elsewhere. Ripping me off while enabling fascism! I’m done. I will forever tell people to avoid Nazi U-Haul. Find literally any other truck or storage rental service.
Courtney E | Overall ExperienceYou are ok
ELI BQuick and easy! The app works well
SCOTT MJoel walked me through the equipment usage and was generally the most helpful U-haul employee I've encountered. The rest of the store and staff were also excellent.
JOSHUA SVery satisfied
Robert J | First ImpressionsStaff is very helpful at this location . When returning the trailer, I was expecting to have to check it in myself. However a staff member saw me and met me to unhook the trailer and took care of check in for me.
Kevin SIt was so easy and smooth👍
Nicholas SComputer down again so had to waiting You have to invest in IT You can’t have customers sitting around idly waiting, and wondering when your computers might come back on board
Darrell WI couldn't have been more pleased with the service I received from beginning to end. I would highly recommend UHaul to anyone with storage and or moving needs.
Tanoea NStaff at location did not put key in lockbox as told the day before for an 8am pick-up Had to wait until the store opened at 9 am and then another 45min since the system was sluggish or did not work.
AXEL Jvery easy/quick check-in and return
Andrew SGreat staff from person helping me in store make reservation to the staff that hooked the trailer up to the staff that unhooked the trailer when I returned it. Great experience. A+ for this store
KRISTI AAll was handled efficiently and well. I was very pleased with service and equipment -- Thanks.
DAVID WPersonal was very helpful.
URIEL UWas moved to this location after my online request could not be fulfilled at my preferred pick up. Staff were professional and made sure equipment was connected, and I was ready to commute safely I have been charged for two days, which I do not understand why. I picked the trailer up and returned within a 24 hour window, but upon dropping off an associate disconnected my trailer and told me there was no further action necessary and I was free to go. So I am not certain whether I was charged for a second day because it was after a 24 hour window? I picked the trailer up at approximately 8:30 Saturday and returned it at approximately 8:30 Sunday.
JOSEPH Cstaff always seems out of place. Maybe a little more training would be helpful.
MICHAEL T | First ImpressionsVery easy process all around, stagg were always available to answer questions or concerns.
MICHAEL K | Overall ExperienceNothing! My car broke down 7 hours away from home and I was able to rent a uhual to get back home. Joel was very helpful to us, helped hook up a trailer to the uhual, and got us going. Thank you!
HANNA HThe two individuals I interacted with were both responsive and helpful...but the rental vehicle drove like a truck. Which, I suppose, is appropriate. How come the mirrors aren't adjustable?
LIONEL SSuper friendly and knowledgeable service. Very simple and easy access to the storage unit. Extremely clean and well lit. High recommend!
John M | First ImpressionsThe associate was very helpful and courteous
Dorothy H | First ImpressionsThe location was great! But the person that made the arrangements could have chose a smaller, cheaper trailer! We were only getting a ride on lawn mower and the smaller trailer would have been perfect!
GARY AI was given excellent customer service. I’ve rented many trailers from this site in the past because of their wonderful service.
WAYNE NStaff is always friendly and helpful. Clean and secure location. Easy to get to.
susan c | Overall ExperienceThe guy who helped me was friendly, knowledgeable, and helpful.
JOSEPH SThank you for your friendliness & allowing me to bring my rental back late
Adrienne ESeamless service!!!
VAN VThe sales person that helped us was very friendly and very helpful.
Ken WI have rented vehicles a number of times form this and other locations and have been happy with them and working with the staff. This is the first time renting a stirage unit and I am hapoy with the decision to do it. I have had no luck, however, with your website and feel it could use a lot of improvement to make it mire useable.
MICHAEL S | First ImpressionsWhen I pulled ip there was an employee smokint right in feont of the store. When I walked into the store the person who greeted me was eating and had food in the corner of their mouth. The next person to help me was rude when it came to making the reservation when sending me the information to take pictures. There was another gentleman sitting on his phone the entire time while the 1st guy continued to eat. Then the guy who did the paperwork with me was complaining that it brought down his times. I was never given a price quote or anything. I will go to a different location in the future.
RYAN MMore diligence to ensure the correct equipment is assigned to the rental contract.
Lawrence BFire Alivia Frame, she is not a company asset. She harasses customers instead of helping them.
VICKY CThe kept changing things without telling tenants like checking in. It used to be you had to enter the code before the garage door then they changed it to where you had to enter the code before the sliding doors to the units but even if you didn't enter a code the doors still opened. One time I was there i went to my unit and got my car loaded, they called me after I was done and told me I had to check in. I told them that they never notified me of the new process. Plus if someone was breaking into a storage unit, they would get what they wanted and gone before anyone there noticed and called. The girl that works there is also not friendly and rude. When she called to let me know I had to check in, she was unhelpful when I asked what the process was. Not good oversight at all with unhelpful employees. Another thing that changed was the locks. I purchased a lock from uhaul and after two years renting they said it needed to be a different lock. I told the girl I bought the lock from them. All she said was ya there is a policy for the type of lock but never enforced it until now. She said I had to switch my lock out that I bought from them.
Melissa P | Overall ExperienceNot charge me $9 for 2 gallons of gas after I had added gas to get the gauge back to where it was
PATRICK LThis location is 5 star service
ZIJA AThe day before I was to return my rental van, a representative of the location called me to ask when I was returning my vehicle! Confused, I contacted the location and was informed that it was a mistake made by a "17" year old employee. 🤔 The other male representative advised that because he was "17" I should understand. As an HR Manager, I do understand, however, this is a good teaching moment. Train them correctly the first time. Accidents happen. Mistakes are made. Thank you.
PAMELA DAwesome as always!
EDWARD AUnknowledgeable employees given wrong equipment 3 times. I had to drive back to location 3 times before I got correct equipment. I was told there would be no additional charge since it was there mistake I returned truck they did a walk around and said everything was good. Then they called me back an hour a half later and said Truck had damage. I asked for pictures of the damage They did not send or did not have them. I have been using Uhaul for years and been a regular customer. After talking to manager and not getting any results. i am extremely upset and will never use Uhaul again
BARBARA HThe truck smelled like cigarettes and weed inside the cab. Gross
THOMAS TThe problem is that I had the storage for 3 days and they were trying to charge me.
DANIELLE W | Overall ExperienceNever ever. Extremely rude staff and again never.
AHMET TWhen I think of something to tell you I'll post it
CHARLES MVery unhelpful and sent me to another haul when my reservation was for Packers ave not w Washington ave also unit was very hard to find along with being the farthest unit possible that they could give me .
CHRISTINE P | First ImpressionsYour prices for basic items are ridiculous, and especially your pay by the mile scam. I am never coming back.
MICAH MTHEY ARE VERY HELPFUL
Michelle WNo comments on return location
Kevin SI have very much appreciated being able to secure various storage units in recent years at the Warner Park U-Haul location. They have an excellent selection of boxes and other helpful items that can be useful for moving & storage. They have an efficient data base and accounting system. I'm sure it is a challenge to keep such a large facility in good order 100% of the time; I would say it was only once or twice that I felt like attention was needed to empty trash. The ability load & unload inside a spacious loading "dock" area is a huge plus! Congratulations to all involved with administering this location.
PATRICIA C | Overall ExperienceThe staff were helpful and positive. Easy and a quick pick up and no worries drop off! Slick!
DANIEL HCustomer service from the managers specifically, can be better.
ANNA HThis location allowed someone to rent a uhaul using my profile information without me being present. I am still dealing with corporate fraud dept and the police.
MARLO MNothing, the rental process was easy.
WALTER TI have no suggestions. Everything was managed very effectively and efficiently. Most importantly I spoke to a real person with every interaction!
Tanoea NTell them at checkout that you are sending a text to ask about the condition of the equipment before they leave. I didn't notice my text until after the link had expired.
SHERALYN HThe guy at the Uhaul location was mad because he had to clean the truck, so they added on $1,100 for "damages." There was a small black mark he said wasn't there before. What a joke!!!
matthew lThe best service I've ever received at a UHaul center! Give them all raises.
AMY SI rented a 5x8 enclosed trailer, it was a miserable experience as there is no tongue weight and the trailer bounces up/down/forward/backward constantly fighting my SUV. Even with a few hundred pounds of cargo the experience was minimally better. I will never rent one of these trailers again unless I am desperate or going to load it down with significant weight right away. I would also guess the tires were inflated to the maximum. The people, store, and process to rent the trailer were all great!
JASON SThe truck served its purpose but sounded like the motor and exhaust system needs some maintenance.
ROGER ARylee at the Riverside (Spruce St) location was extremely helpful, he made my experience unloading my U-Box efficient and enjoyable.
Campbell MShane was great!
MARCUS Gthank you for everything!!
Natalia H | Overall ExperienceWill be telling people about the great service & experience I have. They are the best I've found out there.
Tammy R | First ImpressionsI just don't like if when you pay a full month rent and you don't need the whole month they don't issue a refund for the prorated days but other than that it was a cool experience
LAKEISHA D | Overall ExperienceI have been using that facility for a number of years with no issues what so ever
Larry H | Overall ExperienceI've never meet a person as kind as the gentleman that was helping me kind friendly and polite, and as for the female she was truly the sweetest all in all the staff definitely was the G.O.A.T AND ILL ALWAYS COME BACK WHEN I NEED TO MOVE.THANKS U- HAUL SINCERLY Sherrye
Sherry s | Overall ExperienceGreat place great staff will do a good rating on google too thanks guys
Terry Z | Overall ExperienceThis place is trash and ur staff is intrusive
Terry Z | First ImpressionsThe bathrooms supposedly available to people who rent at uhaul are locked. Why are the restrooms inside the facility and in the garage unloading dock both closed and locked from use? In the past I have had units here and no complaints at all and bathrooms were convenient and well maintained by staff. Please fix this issue. People don't always have the convenience of moving during daytime hours to use public bathrooms open during the day, especially those who move from/to long distances. Bladder problems are a common issue. I pay to have a storage indoors the least you can do is have a usable bathroom. Fix this issue and I will give a 5 star review until then it is a 1 star
Tearney S | Online Move InUnfortunately I became unhoused without income and couldn't keep up the rent. That's not your fault.
Kristofer J | Overall ExperienceAfter being a customer for several years, I couldn’t be more grateful storing my belongs with U-Haul located on Packers Ave and received exceptional customer service from office employees and the manager who also assisted in reinsuring my belongs was safe and secure and been extremely supportive.
Patricia P | Overall ExperienceUnprofessional and also... Who's the owner???
Joshua H | Online Move InAlways the best Services possible.
FERRY C | First ImpressionsVery helpful staff and secure facility. I never had any issues regarding the safety of the items I was storing and the price was very convenient for between-semester storage.
Sam A | Overall ExperienceI understand garbage and old stuff in loading and unloading areas. Consistent screws, bolts, nuts... Tire hazards in the unloading and loading are detracted from the score.
JOHN G | Overall ExperienceWonderful, every staff was the bomb.com thank you for your service
Dashela R | Overall ExperienceVery easy. Alivia and other employees were great!
Teresa T | Online Move InGreat place
SCOTTIE P | First ImpressionsUhaul on Packers is great! Staff is super helpful & courteous even when busy & customers are rude. I have had 10+ years of on & off use of this facility & will be back.
christine c | Overall ExperienceThe staff during every reaction was amazing. They were helpful and knowledgeable. By far the best Uhaul I have ever encountered. I can’t brag in the staff enough! It’s one of the few locations that actually assist you without being upset or having an attitude. I witnessed an employee assist a customer with a hitch while providing great customer service! I highly recommend this location!
MARSHA M | Overall ExperienceAfter looking online at the options, decided to stop in to look at the units before confirming. Process of getting setup was fast and easy and Alivia could not have been more helpful and friendly!
ADAM G | First ImpressionsThank u
Freddie S | Overall ExperienceAll of the staff was very helpful. Jeremy was really helpful and everything I needed with hooking up the trailer and backing it up so we could easily load it from our storage unit. I would highly recommend this Uhaul establishment.
TARALYNN D | Overall ExperienceSomeone triggered the alarm and it stayed on and loud for 10 minutes. Glad I was almost done.
Nicolas C | First ImpressionsThe lady that checked me in and helped me , is very nice patient and friendly smile.
TIFFANY S | First ImpressionsVery helpful and necessary while transitioning between homes.
Melanie F | Overall ExperienceThe entire experience was pleasant. The staff was knowledgeable, friendly, and informative!
MARSHA M | First ImpressionsGreat facility, secure and easily accessed. The staff is also very helpful. Thanks!
Douglas F | Overall ExperienceIt was quite obvious that there were people living in their storage space. I am far from a “Karen” but I did feel a little uncomfortable at times when I would visit my storage space. The Packers Ave. U-Haul would leave the garage door open at all times, which I believe wasn’t a safe practice. Any person off the street could walk in there. Very insecure. They raised my rent before even a year went by because I would unlikely move all my stuff to another facility. Wasn’t happy at all with my experience there. My last day there, I noticed the women’s bathroom had a padlock on it. Wouldn’t be surprised if that was to prevent people living in their spaces. Homelessness is a horrible thing but I just felt the place was unsafe.
Scott S | Overall ExperienceI was very pleased with the service i received. A issue came up and I didn’t expect what happened, they went and work beyond and exceeded to help me.
Maximo R | Overall ExperienceEasy move in and easy move out. secure, clean and offered confidence of leaving items there. Thank you!
Tina M | Overall ExperienceThe employees where very helpful
FREDDIE B | Overall ExperienceThe Crew at the Packers Ave U-Haul communicated well and offered solutions to meet my changing needs.
MICHELL Z | Overall ExperienceOver all uhaul madison form the packers Ave was my best experience with u-haul ever I have had a few everyone was very helpful and friendly, I almost feel sad by leaving the storage unit, I am fully moved in to my new home
flavio d | Overall ExperienceI’m literally on the app and I cannot find my storage unit reservation. I’ve been on the phone with 3 different reps and not a single one has helped.
April H | First ImpressionsNever used a storage facility before. I thought that this was a great facility. The check out was amazingly fast. The check in was a little stressful as I was informed that just because I reserve a storage facility that does not mean that I am going to get one. I thought that was a little strange. The workers there - AMAZING! Everyone was super kind and helpful. I appreciate everyone for all their work there!
Addisen P | Overall ExperienceThe two young ladies I believe their names were Olivia they both had the same name were fantastic they help me because I had never used this type of storage unit before they helped me find my unit and learn me how to work the remote and everything I love them I hope they're there every time I come you should have them in management they both would do well they are very customer oriented
August B | First ImpressionsThe office staff were friendly and knowledgeable.
Barbara B | Overall ExperienceThe Staff is always helpful and professional, even when it is busy and clients are not nice. Great easy storage space. Will be back.
christine c | Overall ExperienceMy expensive designer, bed, shoes, and perfume and the radio were all stolen out of the unit police were call staff was rude
Felicia W | Overall ExperienceThis place is good. The workers do their best to help. Someone moved some stuff into my unit the night before I was scheduled to move in, and they helped to clear it quickly. There are a lot of homeless people in this area desperate for a place to stay. Lock up your unit and use the codes properly. Your stuff will be safe.
Steven L | First ImpressionsWe have been customers for many years - thank you. Scott and Renee Mckinlay
Renee M | Overall ExperienceOmar and Alivia(hope spelling correctly) were so great. They went extra mile to make sure our move went smooth. We will go there again today to rent another small truck. We will be more than happy to recommend this place to our friends.
baki d | Overall Experiencei’m unable to comment due to the severity of the threats by the staff, short and manipulative. Someone who reserves storage makes a plan when they move to go there. Nowhere to go. Sorry I can’t go any further. I have to listen to my advisor.. The threats that I would dispute were a huge mistakes!
Victor S | First ImpressionsLots of issues never anyone on site that can assist or properly trained to assist. 24 hour access was not available numerous times. I wasn’t able to access my storage several times because of either being locked out or being blocked out or issues with the facility.
Anthony S | Overall ExperienceOmar was great to work with! He went beyond to make things right when we had an issue at move out. I’d highly recommend this storage facility!
Bruce S | Overall ExperienceThe gentleman who assisted us in setting our unit rental up was great. He answered all our questions, acknowledged customers that came in, managed other employees, made sure we got everything we needed, provided clear instructions and even gave recommendations.
NDAZIONA N | First ImpressionsOmar an his staff aregreat!
Lawrence D | Overall ExperienceThank you all over at the packers location Very appreciate
LASHAWDA D | First ImpressionsVery easy to use! Very flexible and would highly recommend.
John C | Online Move InStaff super friendly and helpful
Isidor K | First ImpressionsThis branch was clean , my unit was clean , the girl who helped me with my purchase was really nice and the guy sitting with her was nice as well . They did their job great , my purchase was painless and easy and I even got a free month ! Like woah , who wouldn’t be happy as a mf right ? 10/10 … god bless
Christopher G | First ImpressionsYou didn't give me a chance I never got any notification on anything I was sick and in the hospital. I was having heart trouble and had heart surgery. You sold everything. That was very wrong.
Marilyn L | Overall ExperienceI was impressed with every aspect of this facility and will recommend it to others without hesitation. I was particularly impressed with a staff member who had been performing a task when he saw me struggling trying to move a box from my car to a cart. I’m an 80-year old guy and not as strong as I once was. He came over and offered to—and did—move the box for me. The staff in the office/supplies area have always been very helpful to me. This is a well-managed facility!
ROBERT S | Overall ExperienceThe staff was more than helpful on the day I moved out thank you U-Haul
NORWIDA T | Overall ExperienceI rented under the condition of 24hr access. After covid it never went back to 24 hrs. The employees at the Packers Ave branch are theives. The manager, Oscar, is in on it with 1 other guy and a female that work there. My storage unit was robbed while I was hospitalized. I had a $40 lock that is supposed to be bolt cutter proof. Somehow someone got into my unit, without setting the alarm off, and to my surprise, I'm served with contract termination papers and told there's no cameras in your facility. I was told it violates the privacy of THE PEOPLE LIVING THERE!!!. Which is absolutely Ludacris! I spent $100/month to store my belongings in a place that has no kind of security or preventative measures in place to keep my belongings safe. Even tho the contract says the exact opposite. I will never use anything owned by U-Haul again and fully intend to file a lawsuit locally for the treatment I received after my belongings were stolen.
Matthew T | Overall ExperienceSpecial thanks to Omar for seamlessly processing my rental! The rest of the staff were also very attentive, very professional, and very knowledgeable. I would definitely recommend U-Haul!
Floresa B | First ImpressionsI have appreciated this facility’s indoor loading & unloading option. This is such a bonus, given our Wisconsin weather! The staff has always been helpful. It has also been helpful to have a full range of moving supplies available.
PATRICIA C | Overall ExperienceI gave it Ct a three star rating because they love to go up on the rent. I feel sorry for anyone that is homeless and trying to save money while storing their possessions in these facilities. It’s like highway robbery. Had to shut mine down and move in with someone else to share cost. Mine was $129 and kept going up every few months. When all said and done they wanted $149. Ok that’s the cute off for me. See ya 🤟🏽 On top of that I still had 15/day left on my rental and they told me no refunds 🧐
Angela B | Overall ExperienceIt was very simple and convenient
Christopher D | Online Move InDarien was extremely helpful and I was very pleased when he reminded me that my storage rental included one month free!
Barbara B | Online Move InI did online move-in, but no instructions or opener was provided for the overhead door. I was set up on auto pay, but somehow was charged a late fee. The facility was nice, but some of the office procedures were a problem.
KRISTINE Z | Overall ExperienceAbsolutely the best. Quick in and out and they were so helpful.
Ronald B | First ImpressionsVery pleased eith this site and the staff.
Joseph b | Overall ExperienceStaff was very helpful and courtesy. I would recommend this to anyone who asks for storage and rentals for vehicles
Mary W | First Impressionsprofessional and friendly... they have everything you need. wonderful store and employee's....
STEWART M | Overall ExperienceOnline portal would not save Auto pay information. Had to call in twice to get it to work
Bryan B | Overall ExperienceThe facility and staff were super great. The website overall, and phone contact availability, are impossible. Save yourself hours of frustration and hold music, and go to the UHaul office in person. Whatever time it takes to drive will be balanced by the additional life years you'll get back by not dealing with that stress.
ROBBEN L | Overall ExperienceVery professional very nice
Alvin T | First ImpressionsOverall a good experience. There was supposed to be a lock in the unit, but nothing was left. I didn't understand how to open the overhead door (for the loading area). Once I figured out those details, I didn't have any problems. The facility was clean and secure. The online sign-up was really convenient.
KRISTINE Z | Online Move InWish it was a lil cheaper
Lonnie K | First ImpressionsStorage unit worked perfectly for our needs while we needed it. If we need another storage unit in the future we will come here first.
JAMES W | Overall ExperienceWorst experience ever!
HERLEY W | Overall ExperienceUhaul was good to me storage and truck rental
Angela P | Overall ExperienceThe facility was excellent. The reason I moved out was to save money.
Richard B | Overall ExperienceTo explain my answer to # 5 : it wasn't clean, but in light of the fact so many people were moving in Madison that week your workers did an EXCELLENT job of cleaning up the Excessively Large amounts of garbage left behind by renters of the facility. Commendable.
Valeta C | Overall ExperienceVery well organized, clean facility. Friendly staff and helpful. Would use and recommend in them future.
Bryant J | Overall ExperienceThe only negative that I can mention is that the overhead garage doors leading to the inside parking a left open way too often. This leaves the security lacking. Signage reminding people to turn off their cars, and not leave them running, while indoors.
Stacie M | Overall ExperienceVery professional staff. Thank you, so much!
Mauricio A | First ImpressionsGreat team that came through with two units when another location failed despite a reservation. Thank you Omar and team!
William F | Overall ExperienceI believe you guys need more help around there and maybe should consider hiring a handyman to pick up what other clients left behind such as trash, tables, boxes, etc Hire someone for a couple of hours a week to help the staff with cleaning up. The staff is great but doing a million things at once, so I can understand how they run out of time for cleaning up. But amongst anything please keep the bathroom clean, stocked with toilet paper, floor disinfected and soap should be available to wash your hands. Other than that this place does well and the staff is friendly, personable, and willing to help you at the drop of a dime. And I respect that in a business. Keep up the good work!
Kisiah J | Overall ExperienceIt wasn’t a bad experience but really bad timing on U-Hauls end because I had processed my move out and they didn’t get to it until two months later when I called, and I was charged for two months I never even used it for. Everything else was fine but they really lacked on the move out portion of everything. I did have to not pay, so bonus points for that.
Kelli J | Overall ExperienceI have been using this UHaul facility for storage and truck rentals for several years while both of my kids were attending UW-Madison. It is an absolute pleasure doing business with Omar and his staff! They run a great customer-centric operation!
Michael H | Overall Experiencelost everything expensive in the storage unit and don‘t have any compensation, even the rate of rent
Jiayi Z | Overall ExperienceOmar made it all the best experience I have had in a while
RAPHAEL M | First ImpressionsJust to note, you can't enter the office from the storage unit area which is a tad inconvenient especially when you are toting your stuff around.
Taylor N | Overall ExperienceThe unit was not clean -- old rodent poison box and a hatchet in there, hallways not clean, lots of trash at loading dock.
Susane O | First ImpressionsVery friendly service. Omar and his team do a great job.
Debra H | Overall ExperienceOmar was attentive, thorough, helpful. During the busiest time of year with students overwhelming storage facilities, Omar made time for everyone he waited on. His first response to every question or problem was a version of “we can help”. All this in a pleasant, engaging tone. Top shelf in every regard. Hang on to this man!
Read E | First ImpressionsEverything is good
Hayes R | First ImpressionsVery helpful and kind staff
Signe K | First ImpressionsMoving in was a breeze. I reserved a unit that was too small and had to upgrade it to a bigger one which was available. Thank the young lady who helped me out.
Carletha C | First ImpressionsVery helpful staff. Able to talk me through the intricacies of what I needed and was available. Would highly recommend them to anyone needing storage or moving help.
Bryce S | Overall ExperienceThe staff were very helpful
Alec D | First ImpressionsMy only problem was trying to get a unit took over an hour because the guy didn’t know what he was doing. But the manager stepped in and was amazing.
olivia t | Overall ExperienceTrying to move in and out was hard and we ended up having to rearrange plans because they refused to switch the truck they had given us to a 1 7/8 ball hitch from a 2.
Antonia S | Overall ExperienceOmar was very fast friendly and efficient with my last minute needs!!!
JENNIFER D | First ImpressionsVery convenient and a little messy inside. (Probably waiting on garbage day). I only worry about if my fab will allow access since I moved units.
Mary F | First ImpressionsEverything is good however I did have problems getting into the storage after hours last night. I did my number code. It said I had access and doors would open. They did not. Came back today during regular hours did the same thing and I was able to get in?
DOUGLAS F | First ImpressionsThe staff at Packers Avenue UHAUL is super helpful and friendly. The facilities are well kept and secure! Never a worry about safely storing my property there! The General Manager is super knowledgeable. It's nice to see the a familiar face each time I come in to grab a few things! Thanks!
Maggie A | First ImpressionsGeneral Manager was very friendly and professional. He explained everything in detail, gave me different options to choose from and was very thorough.
David S | First ImpressionsThe staff was very friendly and helpful. Omar called me to make sure my reservation would be available and helped me complete the process online. Check-in was easy and quick, and the facility is spacious and clean. Great location too.
Debra P | First ImpressionsThe bathroom had a homeless guy living in it. A lady would drink beer in her car and slept in it a couple of times. Overall, everyone was really nice, though who worked there! I highly would recommend this place. And hey it was cheap and easy access.
ALEXANDRA B | Overall ExperienceLove this place. OMAR is amazing
Lawrence D | First ImpressionsEveryone there were extremely helpful.
Mary J | Overall ExperienceThere were areas of concern. I did speak with a person in regard to the issue I gound
Margaret H | Online Move InEvery time we needed help, it appeared that staff was stoned and did not know how to do anything. Our unit was broke into, they say there is cameras and chances are they did not roll the cameras. The security really sucks and it will be posted all over google guides. I am not the only one this has happened to. I stopped tennent resources from using this place. Never again.
Anthony H | Overall ExperienceI have had a great experience renting from this Haul over a period of 3 years. Staff has always been helpful. The facility is great.
Yvette P | Overall ExperienceExcellent experience
GARY T | First ImpressionsIt has really gone downhill. Trash always sitting around and public bathroom is difficult to enter, once you get in there it is FILTHY no toilet paper soap or paper towels. People doing car repairs in parking area. Rent keeps going up for a dirty area.
Brian M | Overall ExperienceThis facility is very clean and well maintained. It's nice that the unloading area is heated. There are more than enough carts available and the office staff was very friendly and helpful.
Mary M | First ImpressionsThey've been more than helpful and courteous as long as I've had my unit I'm very pleased with their service
Jerome O | First ImpressionsSomebody stole stuff out of my locker trying to get ahold of place and on hold for 30 mins everytime
Alesha B | Overall ExperienceMost employees were great. A couple were a real pain. My experience with one employee motivated me to get out of the lease. She was not at all friendly and very confrontational.
Kelly F | Overall ExperienceJust wish you had a senior discount
Mary J | First ImpressionsVery accommodating employees, especially Omar and Quintin. Promote them above peers.
Shane S | Overall ExperienceThere was significant water damage on our objects due to a leak in the roof. This leak was first reported in the spring of 2022, but when we came back in June, the roof was not repaired and the damage had spread. We had to throw out five boxes of kitchen supplies, electronics, and appliances worth $700.
Elena d | Overall ExperienceI would like to mention that I did reserve a unit over the phone and the facility was not aware of it. Also, when filling out my paperwork they did not put MY information on it instead used a person name who I used my credit card to rent a van from in the past. His name is Karl my name is Krista, and I am a female it should have been obvious that I was not Karl. So, I had to come back and have them change the paperwork. Even then after giving the agent my drivers license with my exact information on it he spelled my name wrong. So, when I went to correct it on my account on the website it put me as an alternate storage unit user. Can you please fix this on my information because a second party will be paying this bill and they need my information to be correct. Thank You! . . Overall a good customer service experience, but a few things could be improved.
Krista P | First ImpressionsI reserved a storage unit 2 months ago here and when I went to move in yesterday, the storage unit was already utilized. The worker was very rude and unfriendly. He did not even seem sorry nor try to help or offer us anything else for the storage unit being used. Therefore, we had to find a different place last minute. I was not impressed and would not recommend this place to anyone.
Kasey F | First ImpressionsUnit was dirty and had to be cleaned. Not just swept but disgusting stuff. Put payment on auto pay and it did not run. We called and person said it ran and we still got a late notice even though we saw the payment came out. I went to get into the unit days later and nonpayment lock on it. I went to office right at close and person said he could not help and I should come back the next day.
David M | Overall ExperienceFacility was clean and convenient. However, communication was TERRIBLE. Tried to contact multiple times via email and call back requests and no one ever got back to us. As a result, we were charged a late fee and an extra month rent. I expect the second month to be credited back. Please respond and advise when this will happen.
steve d | Overall ExperienceOnly rented for. less than a month while transitioning new a new apt.
Pamela K | Overall ExperienceThe manager is an experienced guy. Very professional and community loving. Other staffs as well are very supportive and willing to help. I so appreciate your business in this community. Thank You 🙏
EMMANUEL O | Overall ExperienceDO NOT RENT FROM THE WARNER PARK FACILITY! WE CANCELED OUR CONTRACT A MONTH AGO AND RECEIVED AN EMAIL STATING IT WAS PENDING APPROVAL FROM THE MANAGER. WE ARE NOW RECEIVING EMAILS AND BILLS AND BEING CHARGED FOR A UNIT THAT WAS CANCELED! THEY DO NOT ANSWER THE PHONES AT THE FACILITY AND DO NOT RESPOND TO EMAILS. WE WILL NEVER USE UHAUL EVER AGAIN!!! TERRIBLE TERRIBLE SERVICE!!!!!
Julie T | First ImpressionsSome motion activated Fluorescent ceiling lights don’t come on, it’s a bit dark. Other than this, no issues.
Christine O | First ImpressionsOmar and his team were amazing. Helping us with our storage unit and truck rental, Every thing went smoothly! I would Highly recommend this U haul Location. Thanks again Omar!
Julia Y | Overall ExperienceThe storage facility was great, but it was just way too expensive. Uhaul would benefit and keep its positive reputation if it kept its prices lower. Make a whole marketing campaign out of it—“Celebrating years of dedicated moving services with even better prices,” etc etc. I’ve always used Uhaul, but the storage situation was reeeaaalllyy overpriced.
RAE A | Overall ExperienceI already recommended you to others. Price is a little high Please verify that my auto payment has been stopped
July R | Overall ExperienceI think I will enjoy working with u-haul they totally agree with the hours of business of my hours of the day Thanks U-haul
patricia c | First ImpressionsDrive-through area of storage facility needs to be inspected more often and cleared of sharp objects left by other patrons: broken plastic shards, metal bolts, nuts, washers, nails. My ID # does not open restroom at loading dock. I interacted with six staff people over many visits and all give excellent customer service experience: friendly, knowledgeable, attentive. Appreciate. Will rent here again and recommend to others.
Tamara E | Overall ExperienceA guy kept going into my unit in between loads trying to steal my speaker went through my backpack so have to lock to walk a few feet.. also I was on hold for 30 minutes trying to figure out why me recite doesn't match my bank withdrawal hold so long I hung up.
Alesha B | Online Move InI've used UHaul across the country. This is definitely one of the best! Staff is professional and courteous, and management went out of its way more than once to help me. Rates reasonable compared to competition. Felt very safe going into facility at all hours. Easy to access. I highly recommend this facility!
Julia B | Overall ExperienceCeiling is falling apart. Bathrooms are locked or not maintained. Garage doors have been open for a month.
Ben W | Overall ExperienceThe facility is clean. The only move-in issue is that the free lock was not waiting in the unit as expected. However, a staff person stepped in and took care of the problem for me - even went to get a new lock and bring it back to me vs me having to leave the building and walk over to the office.
Amy K | Online Move InGreat experience overall. The people are all great and the facility is fabulous.
PAUL M | Overall ExperienceI called back to UHaul & was assured there would be the storage I signed up for. Arrived at uhaul at 730am, storage unit was not available so I was charged more for the larger size. I was given a discount, but I should not have been told my unit size was guaranteed. The problem was at the call in, not the facility. Facility staff were helpful & apologetic. Uhaul should refund the difference!
Diana M | First ImpressionsMuy buen servicio. El gerente fue de mucha ayuda.
Eliezer C | First ImpressionsCould not move out on billing day , but,next day. Talked to manager in advance and he said he would “ take care of me “ and refund the extra month . Been waiting over a month for the refund he promised ( said the credit should show up in about 5 business days ) .
Jeff D | Overall ExperienceExcellent and Seamless Service
Kyle M | First ImpressionsVery helpful employees that kept the stress low during a stressful time. Keep up the good work!
Shane S | First Impressionsgreat service
NICOLE S | First ImpressionsFriendly staff. Convenient and easy to load and unload at the storage ramp. Would recommend to anyone needing storage!
Mark G | Overall ExperienceI would have done 5 stars but you didn't honor my first month free storage that I signed up for. I still have not heard anything back from you on this matter
Mark G | First ImpressionsAwesome I am going rent it again
HARSHA K | Overall ExperienceI was told by a gentleman on the phone that my lock would be in my unit once it was available but there was not, my attempts to reach an employee were unsuccessful at the intercoms placed around the building as well as when calling as there is not a direct number for the store, and there is no way to get to the front office without leaving the storage area, going outside and then back inside. It was all very inconvenient
Mikhaylia F | Online Move InLast month January 14 2022 when I wanted pay the I had cash but there was nobody in office for two hours Secondly i cannot put good lock in new york I put heavy lock the price is too high i paid mini storage in New York I paid less a month tax included if the price was less I would have it for more time
Sardar D | Overall ExperienceProblems with opening the main door/gate. Complicated process with two code boxes.
Tony H | First ImpressionsFeel the cost per space is too high.
Joy P | Overall ExperienceReally impressed with the facility and especially the staff..
Curtis S | Overall ExperienceStaff were pleasant and helpful.
Dale H | Overall ExperienceThe automated receipt stopped working, and I had to visit the office every month to get a receipt.
Craig B | Overall ExperienceGreat facility love that I can park indoors especially during bad weather
Amber M | Overall ExperienceEvery time I got to any uhaul facility in Madison I am always left waiting at the counter from anywhere between 15-20 minutes it is not very convenient for me If there was anyplace else I could go I would and I would be willing to even pay more for the same service somewhere else
TRACY W | Overall ExperienceThe storage unit and facility were good. It's very difficult to go south on Packers when leaving the storage unit indoor parking area. Not sure whether there's much that can be done about that, but perhaps better signage?
John G | Overall Experience-No one in office for 5 minutes when I got there. -Website said provide proof of insurance, which I had ready, but that wasn’t enough (also had to find agent phone number). -Office staff said there would be a lock in unit but there wasn’t. +Staff person in storage area was very helpful, providing directions and finding a lock for me without returning to office. -Price charged was $5 more monthly than quoted.
Beverly P | First ImpressionsThe office is in a stupid spot but other than that it’s fine.
randy a | Overall ExperienceWe rented an interior climate-controlled unit for the past two years and our experience was excellent. The facility was always neat, clean, well-lit, secure, and accessible. An ample supply of available moving carts also made moving items in and out very easy.
Scott D | Overall ExperienceI was very impressed with the service and the facilities. I couldn't be happier.
DANIEL P | First ImpressionsI've used u- haul many times & never had a bad experience.
MARY W | First ImpressionsEverything was excellent except the parking spots in the loading bay (inside, where you can back your car up to the ledge) were often very dirty. Things like dirty masks and food wrappers were almost always laying around, and often we'd find sharp items like nails, screws, etc. that we'd have to pick up before pulling in. This reduced the convenience (and it was a little gross.) Other than that though, we were very happy with our experience there. The interior was always very well maintained, I always felt safe and like my stored items were safe. Super convenient location and accessibility. Staff were always great, very nice, knowledgeable, and professional.
Jocelyn B | Overall Experiencei continue to have trouble accessibg my unit esoecially when the office is closed. it says my access is denied because my space is unlocked when it is not. staff locked and my space and said they would have tech look at it. i have had the space four days and have been denied access three days
Lawrence D | First ImpressionsAbsolutely amazing and friendly atmosphere ! I always feel welcome and helped every time I use Uhaul. Thank you!
MEGANN H | First ImpressionsThe Warner Park Storage is the best! I could access my unit at any time and loading/unloading is a breeze. The staff was always helpful - even when I had to change my plans twice! I highly recommend this location in Madison.
christine c | Overall ExperienceThe process of reserving and entering and exiting the facility was great! Though, the office persuaded us to upgrade to climate control and when moving out of the unit three months later there were bugs EVERYWHERE. Dead bugs in all my things, falling from the ceiling and so basically everything was covered or dirty or in disgusting condition just sitting there. I wouldn’t recommend it for that reason alone. I expected more out of the upgraded and more expensive climate controlled space. It’s indoors after all!
Annaliee G | Overall ExperienceMove out process was horrible. Took over a week and I was charged rent/late fee in the meantime.
ALEXANDER H | Overall ExperienceTalya respected my privacy request on renting the storage and was kind and helpful which made us feel like a valued customer.
Donota F | First ImpressionsBecause I rented from all for Two or Three Years and there's no other storage I would Use and I thank all to the staffing at that Location for being So kind especially those two gentlemen that worked on Sunday and one of the gentlemen's worked on that Tuesday and inspected the storage build unit for me after I cleaned it all up and U-Haul you all get you gave me a chance instead of getting rid of all my stuff because I was late one or two times not much late but I was late so thank you all in Jesus bless you all too✌️
Margie W | Overall ExperienceOutstanding facility. Well done.
Ricardo U | Overall ExperienceOmar is an excellent representative for U haul. He is friendly, polite and patiently answered all of my questions. I would not hesitate to rent trucks and storage from him again.
David k | Overall ExperienceThe staff member I worked with was out-of-this-world amazing! He provided exceptional service, was friendly and accommodating, and definitely made my experience a positive one. 10/10 would recommend!
ADRIENNE R | Overall ExperienceI made a reservation (over the phone) back in May for a storage unit starting at the end of July. I also called a week before the move-in date to confirm that I still had the reservation. When I arrived on the move-in date, the staff member told me that the reservation "didn't mean anything" and could only get a unit if one was available. Thankfully there was a unit free, but if this was not the case, I would have been left stranded with all of my belongings in a truck and no moving help. Provided this staff member is correct, this is an absurd way to organize a storage facility. At no time when I talked with UHaul representatives before my move was I warned that I was not guaranteed a storage unit with a reservation. Moreover, why is it called a "reservation" if a unit is not "reserved" for you? Because of the gross misuse of this word and poor communication on the part of UHaul, I recommend that others should NOT use UHaul for storage.
Daniel C | First ImpressionsSince I live in Tennessee, I really didn't have much contact with my storage unit. So I really am not able to give a proper review. My sister handled the move out and she was happy with everything. My comments are based on my move in and not on moving out.
Mark M | Overall ExperienceExcellent experience. Clean, well maintained, friendly and helpful staff. I would not go anywhere else and would recommend highly. THANK YOU!
steven h | Overall ExperienceI always have great customer service and the grounds are always kept clean and secure. A very good place to have storage.
Ellen C | Overall ExperienceI loved having indoor storage, the only negative things I can say is that there was a an unpleasant odor in the garage area and the last night I was there there were clearly 2 people in a car smoking weed in between the time I went into the storage area and came back out to my vehicle.
LISA L | Overall ExperienceI wish I knew all the people I worked with through my year there. Omar was way nice. Saturday, checking out, there was an attractive young lady who was also kind. If I had ONE nitpick, and it is minor, but the place may have been under staffed Saturday. But, all in all, it was a good experience.
Kevin L | Overall ExperienceThe online process took three times before I got it to work. Uploading the drivers license was a real problem.
Wally S | Online Move InStaff were very helpful and storage was easy access and secured.
TENZIN Y | Overall ExperienceThe staff are always upbeat, friendly and extremely helpful. Thank you!
LESLI T | Overall ExperienceLove the place easy to work around are schedule Thank You
ROBERT S | Overall ExperienceThe staff went out of their way to help. They saved me time and money, they know how to move things around, they are responsible, they have common sense. Good people.
Janet C | Overall ExperienceWe needed a last minute U-Haul and storage, and you guys seriously saved the day. We were able to get what we needed rented that same day, and everything was very smooth. Very grateful, thank you!
michelle m | First ImpressionsThe general manager and his staff are fantastic. They are very accommodating to reasonable requests, and helped me save money. They are friendly and professional and the space is clean, well lit, and safe. It is difficult reaching them or uhaul by phone sometimes, due to the volume they are dealing with.
Malcolm J | Overall ExperienceThe customer service was outstanding and one of the employees helped guide me through the facilities and explained how to access my unit, which I really appreciated.
John P | First ImpressionsI reserved a truck and storage locker. 10X5 and a truck. This was on May 23. On May 26th Uhaul changed the truck hours to evening? I called the site and they had no data - said they were closed on Saturday: told me I may as well be calling Walgreens ... I got on line and truck was not available so I took a van. Showed up on Saturday and the counter person said no storage lockers available ,,, told me to go to a competitor about 3 miles away and maybe they had one? I finally ended up getting an overhead locker and put the stuff on its side - almost killing myself in the process. The counter people agreed: your web site is terrible. One said you guys are so bad at managing reservations" she was quitting next week? You guys are terrible -
Thomas B | First ImpressionsEven though I reserved a storage unit online more than a month ago, I was informed that there were no available units in the size I needed when I went to check in.
ALEXANDER H | First ImpressionsI was moving my stuff from a U-Box to a storage unit. Called over 48 hours in advance to have my U-Box ready, but when I got to the facility, it was not set out. Since the U-Box was not able to be brought out that day, I am required to make an extra unnecessary trip to the storage unit.
Jannet F | First ImpressionsVery very helpful and knowledgeable.
MARYbeth S | First ImpressionsTop notch facilities and staff. Well done.
Ricardo U | First ImpressionsI rented my unit online including a lock. The lock was not in the unit (as the confirmation email said it would be) so I had to wait in line for a bit to get it. This was the only issue I had, everything else was great, including the staff person who helped me out and gave me my lock. Thank you!
Caitlin W | Online Move InGood Job!
ROBERT S | First ImpressionsGoing to keep this relationship ship for 4 years no questions asked
GARY G | First ImpressionsWould help transport of items to storage area if the concrete by the entrance doors from the docks were repaired
Gary N | Overall ExperienceSo easy, people so nice. Happy decision.
Abigail S | First ImpressionsThere was not a lock in my unit. Luckily I had my own
Stephen H | Online Move InVery nice and professional service! Bravo!
Jerry L | First ImpressionsI was impressed from the start with the staff and facilities. Even more impressed when came to retrieve some things this winter. It was a comfortable temperature and always clean. Thank you so much for providing more than I expected. I will return if I need storage again.. Sincerely, Charmaye Bias
Charmaye B | Overall ExperienceGreat friendly, knowledgeable staff. Clean organized facility Couple of recommendations....the threshold from the loading dock into the facility is very rutted with cracked and broken concrete. I simple concrete patch would make a big difference in the ease of getting the courtesy carts through the door....plus it could be a tripping hazard.
Gary N | First ImpressionsI came in, I was taken care of right away and the gentleman behind the counter was very knowledgeable and helpful. Very good experience.
Ellen C | First ImpressionsEm and Tanya were absolutely phenomenal! I had less than 20 minutes to find a new storage facility due to Storequest completely obstructing my storage unit I had rented the week prior for Saturday’s move. Not only did Storagequest refuse to help me, they did nothing to assist with their obstruction of my unit to gain access to it. I had Two Men and a truck with all my belongings in the truck and no storage left! I got immediate storage through Uhaul and with my circumstances as they were Em made a call to her supervisor and surprised me with not only a free month for the trouble another company put me through , but also had the keys to the unit and a lock ready to go when we arrived. I cannot tell you how grateful and appreciative I am for your incredible customer service, you staff’s attention to the details and the speed with which it was delivered means to me! A horrible experience elsewhere was immediately turned around, got me back on track with my move and made me feel like I was being treated with above and beyond service. These two young ladies were incredible to work with and my friend that was with me said exactly the same. She will need help with storage for her daughter in the future and we will only do business with U-Haul from here on out. Your staff gained two loyal customers. Thank you!!!
Donald W | First ImpressionsYou overcharged me. You lied. You misquoted. Your regional manager is a corrupt, lazy, dishonest drunk. You lost a multi decade customer. You stole money from me and committed fraud.
TAHIRIH H | Overall ExperienceStaff is helpful and friendly
Rita B | Overall ExperienceI picked up boxes, a storage, and a truck all in one transaction. It was easy and I had to contact the store about the offer and they were so quick and helpful with getting everything figured out for me. Thanks to everyone there because you took away SO MUCH STRESS!!
Stephanie L | Online Move InThe clerk was really friendly and over helpful I was very pleased with the treatment and how they made me feel very important
Rashaun T | First ImpressionsAbove and beyond SERVICE BY ADAM.
Lindsay a | First ImpressionsBest storage facility I know of!
SCOTT R | Overall ExperienceThe staff was always friendly and helpful.
Jason K | Overall ExperienceThe attendant who served us was very helpful. Positive experience.
Steven M | Overall ExperienceClean and well-maintained storage center with friendly customer service help.
Michelle M | Overall ExperienceThe total satisfaction I have for the U-Haul facility that I had used is absolutely outstanding. From the heated storage to the staff I could have never picked a better place to keep my belongings and will use U-Haul at some point in the future. Matt
Matt T | Overall ExperienceAlways very helpful.
elizabeth h | Overall ExperienceReally great experience here and staff was always really friendly and helpful!
Justin G | Overall Experiencekeep up the good work as a team!!
Sherrie B | Overall ExperienceSmells from other units were occasionally an issue.
Nathan C | Overall ExperienceAdam the owner was amazing to work with and answered all questions I had. Would definitely recommend for your storage and moving needs!
Torry A | Overall ExperienceMy mattress was inside of 2 tarps and still was ruined by dripping water from the wall or ceiling and I was unable to use the insurance I payed for to replace it. The lock did not fit and the door was unable to secure completely which made me get calls from the office about an improper lock which I was forced to use because I was not able to move to a new working locker nor would they fix the sliding portion of the lock or the door. Very unimpressed with the business. Would not recommend.
cory w | Overall ExperienceGreat location, very professional staff, was very accommodating and very helpful. We rented couple of units there and was getting ready to move to our new home but already paid for next months rent and when we asked to cancel and refund us, they were very helpful and refunded us the whole amount so we will definitely recommend this place to anyone who is looking for a good and reliable storage service for your belongings. They super friendly and will help with any requests that you have. A+++
ALEXEY B | Overall ExperienceNice staff. Very pleasant and helpful
Don D | First ImpressionsI did not appreciate having to purchase locks from UHaul when mine were perfectly fine. Unnecessary cash grab.
Dasha w | Overall ExperienceAdam, who is the manager there, is very helpful and pleasant. He put a lock on my unit when I wasn’t able to because I live out of state and kept the key for months. I really appreciated that.
Liz L | Overall ExperienceAdam was so helpful with our storage and truck needs! Thanks you !!
kathy d | Overall ExperienceFacility switched from card system to remote entrance at some point & I only found out when unable to get in once. But otherwise, facility seemed clean & well lit when there. I didn't have any safety issues with my property, which is all I needed.
Tara U | Overall ExperienceThe facility is very convenient and clean
Colin C | Overall ExperienceEveryone I’ve had contact with from renting a space all the way through leaving the space and renting a truck were AMAZING! Thank you!
Andrew B | Overall ExperienceStaff was great
John H | Overall ExperienceThe employees were incredibly kind and helpful both on move in and move out. I was really impressed and this would be my first choice if I'm ever back in Madison.
Lexor A | Overall ExperienceThe worker named Damien was very helpful and accommodating.
Tracey P | Overall ExperienceGreat, I most definitely will use U-haul. again. Thank you.
Harold J | Overall ExperienceI’m so glad I kept my stuff at this facility. We were able to get everything moved out quickly thanks to the provided carts. I will definitely be using this place if I need storage in the future!
Vanessa W | Overall Experiencegreat serveice and friendly staff thanks
huy t | First ImpressionsAll is good with this storage facility except one current issue: there is a 3-5 inch divot across the entire width of the entrance drive to the facility that is obviously from when the wiring for the new light-up entrance signage was installed. The issue is that you have to drive across the divot to get into the facility, and no vehicle (personal car or U Haul truck) can go over the divot without serious rocking. This inevitably rattles items being moved around quite a bit and is a danger to the suspension and undercarriage of some smaller cars making using this facility not only annoying but also dangerous to fragile items being moved. This specific issue is why I would currently not recommend anyone use this facility. It is that big of a problem
Christopher D | First ImpressionsMove in and cleanliness of facility was fine. Being a first time user, I called the number to reserve a 10'x10'x10' unit. I got the reservation no problem. However, I thought that meant that I was guaranteed the unit I reserved. We drove 3 hours with a packed car and trailer only to find out that that was not the case. I had to rent two 5'x7' units to accomodate SOME of our things and had to bring the rest home again. When taking a reservation, your representatives should tell people that doesn't guarantee the unit they think they are getting. Disappointing.
Lori N | First Impressionsi don’t appreciate having to purchase Uhaul locks, or having 2 separate units instead of just one single large unit. otherwise, very clean, plenty of carts, well lit, spacious loading bay for customers and easy access.
Dasha w | First Impressionscould not be happier with the packers ave staff
John H | First ImpressionsIt took a lot of time for the staff to attend me because he was the only one present. You should make more staff available at least at rush hours time. I know because of covid this can be hard but you have no idea how much we all had to wait. Also if you can make sure for loading carts to be present at their location that would be great.
Lakshay G | First ImpressionsHonestly, best uhaul customer service I’ve had yet.
Alice V | First ImpressionsFacility was clean mostly, but I did find some mouse droppings in my unit. Just thought u would want to know. Otherwise it worked out very well for me. Thank u.
Jane M | Overall ExperienceI made an order back in May and canceled it on the second immediately because I found out that my friend was willing to keep my items. However before the moving in date that is supposed to be I still got emails about the details so I was very confused and contacted customer support. They say that it was a system error because according to their records at my homepage I do not have any active orders for now. However in July I got a late notice that is charging me for $60. I was very confused because I’ve already confirmed with the customer support that I have already cancel my order and I have never been to U-Haul. I called the customer supports that has always been busy, sent an email that I did not even get in single reply after 10 days as for now, and for some reasons the live chat link would not work for me after trying different browsers and enabling the pop ups. Finally I found a number that is for the Madison facility so that I don’t have to call the official customer support and a guy help me to resolved the issue. Very poor customer service and very confusing.
Sophie L | Overall ExperienceExcellent service and friendly staff
Olivia t | Overall ExperienceAdam and his staff are very professional. A very positive environment. I appreciate it.
David D | Overall ExperiencePleasant and helpful staff. Thank you.
Don D | First ImpressionsEfficient friendly knowledgeable best describes My experience. Will come ahain
Mary W | Overall ExperienceThe only issue I had was that there was no way to get to the office from the storage unit once you had pulled into the indoor unloading area. It's a "one-way" out and on to Packers Ave going North.
GARY H | Overall ExperienceThank you Damien for everything!!
DANIELA A | First ImpressionsI rented a unit on Sunday and made sure to write down clear directions how to access after hours bc I knew I would not make it by 5pm after your took an hour to see 3 different sized units. Then I wasn’t allowed access to unloading dock/ building even tho I did exactly as told. It apparently was the unit I rented. Augh! Then On Monday I asked for same exact unit size with access, Adam reassigned me and when I took the first load of items in to it, there was a huge column taking up a large amount of space inside my unit. So, I had to switch back to former unit so I no longer have 24 hr access. Needless to say, this has all been a big hassle and has wasted a lot of my time and energy and my RV was overloaded with weight much longer than expected due to no access Sunday and the air wasn’t working there at Packers(leak) so I couldn’t even get air in my tires to put them back to normal. Staff was friendly and I was pretty grouchy after dealing with this for 3 days(Sat-Sun-Mon). However, I’m STILL wondering why some units cannot have 24 hr and garage access set up?!!? Seems very illogical. And inconvenient to always have to ask staff to open garage door for me since it’s difficult for me to do stairs, and not doable with heavy items which I need to use a cart. Waste of time for both of us. Can’t they just set up a code for me to access the garage bay? I asked about this and the guy working said I’d have to speak to the gentleman who left and I suggested we call him and he said he wouldn’t answer. Not good customer service. Very frustrating! I also encountered another customer who also had a big column in her storage unit and was also not warned. The guy working said they didn’t know which units had these. The map or computer system seems very outdated & inefficient as he had no way to search for other available units of the same size he said. WTF?!!? I would be very reluctant to recommend this place to a friend unless they wanted a lot of hassles potentially. Unfortunate. It looks clean and is large but obviously needs better management and an updated computer program.
Brenda W | First ImpressionsThis facility was always clean and well lit. The climate controlled area was always a nice temperature. The indoor loading zone is large and was super helpful. I only left because I got a bigger place. Thanks!
Stephanie F | Overall ExperienceYou guys were great!
Dan B | Overall ExperienceHighly recommend
Peter S | Overall ExperienceThe staff was super helpful and everything was great!
Justin G | First ImpressionsExcellent service.
albert s | Overall ExperienceThe two workers were very helpful. There was a young man and woman. Unfortunately how this facility was laid out, it didn't work for us to store our stuff. But the staff were super friendly.
Brianna M | Overall ExperiencePlace was nice for small moves but for a whole house not feasible to unload and move from dock to way back in like that. Should have had a tour of the set up before unloading.
Michelle S | Overall ExperienceVery helpful an easy to work with!
Joshua S | First ImpressionsThis is the best storage facility I can think of. The Manager and staff are very friendly and professional. Especially in this COVID-19 difficult time, they have being very supportive and caring. They a blessing to this community.
Emmanuel O | Overall ExperienceYour mgr at this site is clearly an asset too your company, he serves you well and is a very hard worker. He is good with customers and will guide you through whatever process that you are going through, I enjoyed meeting him, thank you
Peter E | Overall ExperienceService was very good, helping me get the best deal. However, there was a computer glitch and when we got to our assigned unit, it was already in use. Thankfully, the one next to it was available.
SUSAN P | First ImpressionsIt was pretty hard to reach the staff at times, but overall I really enjoyed my experience with my storage unit over the two years I was here
Paige H | Overall ExperienceI've used U-Haul storage in three different states (we're military) and this location by FAR was the cleanest, safest and best constructed and with the most helpful staff!
sherry N | Overall ExperienceWe move a lot because of my husband's work. This particular U-Haul experience was one of the best we have ever had! The staff was wonderful, the facility clean and well lighted, and hours perfect!
Wendy S | Overall ExperienceBest storage facility experience I’ve had! Convenient, clean, secure. Staff was always Friendly, helpful and efficient.
Anna G | Overall ExperienceThe facility was always neat and clean, to include the restrooms. Very well lit and secure. The staff were always accommodating and friendly. Would highly recommend this facility to others.
Air M | Overall ExperienceA wonderful storage experience. I had ease of coming and going from my unit, and no concerns with the security of my items!
Amanda K | Overall Experience11 out of 10!
Henry S | Overall ExperienceThe man who was insisting me was very lazy I hadn't got to see the storage unit before I got it and it was too small I had to go get another one he didn't show me how to open it he wasn' helpful !
Keshonna M | First ImpressionsMy hat's off to the staff at Warner Park UHAUL storage. They made a difficult logistical scenario for us simple and easy. They were friendly and gracious with their time. Thank you very much Adam.
Christopher H | Overall ExperienceVery helpful staff. Accommodations are perfect.
Henry S | First ImpressionsVery helpful
Mary W | Overall ExperienceFantastic staff Very friendly and thorough
BJ S | Overall ExperienceAll three of the staff members we had contact with were extremely courteous and helpful. However, they seemed to be short staffed and There was quite a long wait just to talk to an agent.
Leigh W | First ImpressionsAwesome facility climate controlled, secured access, indoor climate controlled docks, with very professional staff. Best facility manager got us a great mover when ours did not show up. The best!!!
Pedro P | Overall ExperienceExcellent service
Jacquelyn A | First ImpressionsThe staff are friendly. But gate wouldn't open in the middle of the night. Had to rent an emergency unit from a diff company because I had to be out of my apartment by 9 AM & Uhaul never called back.
Christina L | Overall ExperienceEverything went well and we had a nice experience.
lee k | Overall ExperienceThe associate was really friendly and very helpful!
Ashley K | First ImpressionsThe service was great. The team there was helpful and cordial. My only complaint is that they did not return my call about cancelling my storage unit - so I had to drive over on a Sunday.
MICHAEL K | Overall ExperienceAmazing service and access!
Jacquelyn A | Overall ExperienceEvery person I dealt with at this facility has been fabulous! Friendly and helpful. Facility is perfectly clean. Had a great experience, with no problems whatsoever.
Diane E | Overall ExperienceThe month of free storage was a God-send. The staff was extremely helpful, as my moving plans changed several times is a short period.
Phil P | Overall ExperienceSlow service. I waited 15 minutes with two people behind the counter serving customers. No one said "I'll be with you soon" or anything. Just took their time chatting (not working) with them.
JEFFRY M | First ImpressionsExcellent service. Facility is spotless. Got a free months storage! Can’t best the deal.
JAMIE P | Overall ExperienceIt would be perfect if it was closer to the university
Eliaser L | Overall ExperienceUhaul is the best they know what they are doing for sure.
Brett P | Overall ExperienceGood facility
Tilak a | Overall ExperienceStaff was very good.
Sigurdur W | Overall ExperienceVery clean and the staff and management were excellent
Christopher B | Overall ExperienceI'm a huge fan of U-Haul and will definitely recommend U-Haul!!! Employees were extremely helpful when my reservation was mixed up and at the wrong facility.
Marie M | Overall ExperienceMy comments here
Jennifer F | Overall ExperienceNice and clean and very helpful employees
Denise K | Overall ExperienceExcellent service and facilities.
Alvin W | Overall ExperienceThe place was clean; however, the was a broken glass jar shattered over 1-2 parking spots to get to the storage facility. This seemed like a big hazard that should have been caught and cleaned sooner.
Drew R | Overall ExperienceAll the associates we dealt with were friendly and extremely helpful!!
Karen L | Overall ExperienceHelpful staff and nice facilities
Drew R | First ImpressionsVery friendly and helpful employees! The units are very clean .
Marie M | First ImpressionsGreg was tremendous. The space is neat and clean and seems secure.
Malcolm J | First ImpressionsNice facility
Santiago R | Overall ExperienceExcellent service and value!
Marie M | First ImpressionsGreat customer service over the phone reservation. Nice security system and map layout
Eliaser L | First ImpressionsA great option for storage here in town.
ELAINA M | Overall ExperienceN/a
Eric L | Overall ExperienceVery convenient storage facility with inside drive up unloading and loading. Building was clean and well lit.
Robert B | Overall ExperienceOne month later, I am still astounded by the level of ignorance displayed by every employee that I interacted with at your facility. Bottom of the barrel. Almost completely inept.
BRAD A | Overall ExperienceWonderful facility and less expensive than others in the area
John P | Overall ExperienceWas forced to purchase a uhaul lock was told by call center to bring a lock which I did. Felt this was extremely unfair to force us to buy your lock when mine was sufficient.
Mike J | First ImpressionsAbsolutely awful experience. I had a reservation with confirmation e-mail that I had made online and the people there had no record of it. It took 2 hours to then book a new storage unit.
Julia L | First ImpressionsStaff was very helpful and professional. The facility is clean and well-lighted for safety.
Andrea N | First ImpressionsGreat group of people working here. Very helpful and fun to do business with.
scott d | First ImpressionsYou guys were so extremely helpful, efficient, and the facility was completely spotless and secure.
Dayana K | First ImpressionsVery clean, easy to access, friendly staff! Definitely will recommend this location for anyone who wants professional and reliable services.
Alexey B | Overall ExperienceAdam and his staff were always very helpful with my equipment and storage needs. They went above and beyond to make sure I was taken care of.
blake e | Overall ExperienceThe site is clean and well organized, the staff is very willing to help. I had a great experience with the storage rental and use and the equipment drop off is really easy
blake e | First ImpressionsFast, friendly service in setting up the rental of a storage unit. The manger of the storage facility was fantastic.
Richard A | First ImpressionsI reserved a lower locker & got told I had to take an upper or pay more for bigger unit to get a lower unit. I was told that I had to buy one of their locks. But other lockers didn't have their lock
Judith H | First ImpressionsService rep was extremely helpful and nice. Very impressed. Thank you.
Jane M | First ImpressionsGreat location, clean, and friendly workers.
Michelle M | First ImpressionsI reserved a truck and rented a storage unit. Check-in for both was quick and handled by a friendly, professional employee. Truck and facility clean and good condition.
Susan W | First Impressionsthe manager was really helpful, facilities are well maintained
Xi C | Overall ExperienceThe customer service at this location is great, but the storage dock door did not open when I came in after 7:00 PM even after getting a 24 hour storage access. Manager's phone no. was useless.
saurabh b | Overall ExperienceProfessional, efficient and friendly, completely awesome!!!!!
Virginia G | First ImpressionsAdam was knowledgeable and friendly. He explained everything clearly and processed everything correctly.
Anna G | First ImpressionsAlex was the Great he did everything he could to make the transaction smooth and effortless will definitely recommend
Stephanie G | First ImpressionsEasy and convenient.
Alexander P | First ImpressionsThe staff at this location are GREAT. A+ service and great customer assistance. Highly recommend for moving or storage needs!
JEFFREY N | First ImpressionsGreat service. Staff really helpful
Mark R | First ImpressionsThe online service was very easy and organized to use. Once I met with the personnel at the Madison facility on Packers Ave in Madison, they were professional and very helpful!
Peter / | Overall ExperienceThe employee who helped me get a new storage unit was friendly and attentive. However, he was chewing gum loudly with his mouth open throughout the experience, which I am particularly sensitive to.
Anthony T | First Impressions👍🏼
Kevin C | Overall ExperienceFast & Friendly
THOMAS H | Overall ExperienceFriendly and helpful staff
Craig M | First ImpressionsVery helpful so glad they had storage. I needed it for 1 and half months. I have recommended you many times to people since.
GAYLE J | Overall ExperiencePeople were fast, friendly and efficient.
Susan W | First ImpressionsI was extremely impressed with the help and the professionalism. I was offered a storage for free due to the omalley st fire last week. Thank yu so much for your kindness.
Rosalie H | First ImpressionsI thought your rep - Greg was very Professional and easy to talk to, he answered all my questions and concert. He was a real delight to work with and I hope you share my comments with him. Good job.
Kenneth R | First ImpressionsVery nice staff, very clean and easy to find our Unit.
Todd F | First ImpressionsI am very impressed with the customer service. Thank you!
TIM H | First ImpressionsExcellent
Gina N | Overall ExperienceGood job.
STEVE M | Overall ExperienceA very clean and friendly environment.
paulin g | Overall ExperienceGreat staff
Christopher B | First ImpressionsThe man who helped us with this was so helpful and nice. Explained everything and answered our questions to make the process simple.
gail k | First ImpressionsI was very pleased with my experience with U-Haul. Omar Guevara was extremely helpful, very efficient and very kind to have put the materials I needed for the move into my vehicle. Thank You!
Peter / | First ImpressionsStaff very attentive and facility is well maintained, secure and climatized. Plenty of carts to move items in and out and docks are conveniently located for loading and unloading.
Pedro P | Overall ExperienceThe lease of my storage unit was super flexible, accessible, and clean. The staff was super friendly and helpful. I would recommend U-Haul and use again if needed.
Abigale B | Overall Experiencefemale sales person did not seem to have any working knowledge of the computer system, how to find locker I needed or any information, despite my already having acct.
CARMEN C | First Impressionsvery helpful staff , clean and safe facility
MARK E | First ImpressionsThank you
Hilary M | Overall ExperienceBrittany B. was extremely helpful. I almost made the wrong choice of moving container, but she called me and discussed my needs with me and helped me make a way better choice (A+ service)
Teresa R | Overall ExperienceManager and the staff are really helpful
Doudou N | Overall ExperienceU-Haul extended my truck rental to the next day at no charge because our mover.helpers abandoned the job
Teresa R | First ImpressionsI wish there was an easy way to cancel reservations through your website.
Tim G | ReservationBrittany, the General Manager was warm, friendly, and very helpful. She made sure I had all the right information so I could choose the right unit for my needs. She made it really a nice experience.
Diane E | First ImpressionsI reserved a truck rental and requested a storage unit. Sales rep handled everything superbly. Truck was ready at the designated time and the storage unit was easily accessible!
Jonna D | First ImpressionsWe did not return to this Uhaul location, we returned to the one on Verona avenue.
allen h | ReservationPlenty of space, good value compared to other facilities in town, and has an added bonus of available moving carts. Getting into the facility can be somewhat challenging and official hours are short.
HAOYU D | Overall ExperienceAutomatic payment was never finalized when first purchased, which led to unnecessary late fees and phone calls from the store. Staff on phone and inattentive. Lock on storage unit for no reason
michael c | Overall ExperienceThe place was clean in that there was no standing dirt or crap all over the place. But, I imagine like any warehouse, it was incredibly dusty and musty and set off my asthma every time I went.
KATHLEEN F | Overall ExperienceHAving 24 hour access would have kept me as a customer.
Walter G | Overall ExperienceThe facility was good but advertising and paperwork said 24 hour access. Instead it closed at 8PM. Could not move in with our truckload of stuff. Had to stay in town an extra day. Big inconvenience!
Terri d | Overall ExperienceSuper customer service, if I run into this situation again, i will use there services again.
shelley y | Overall ExperienceFriendly staff & clean areas - would recommend to friends and family.
Lianna D | Overall ExperienceBritney was extremely friendly and helpful.
Laura S | Overall ExperienceVery friendly and went above and beyond to get us in the right size unit. Thanks!
Renee M | ReservationAmazing service, definekty will go back and recommend to friends
dalton f | Overall ExperienceArrived on 9/7/18 around 1pm. No one in warehouse or office until a car full of employees returned from lunch. Our box area was flooded. Boxes, bookcase, rug damaged & covered with mold! No one Help!
LORETTA S | Overall ExperienceGreat job
Jason S | ReservationI cancelled this reservation so I did not need it. The reservation process was very simple and the rental agent was very friendly and efficient.
Jim J | ReservationThis facility has problems including: 1. Ceiling leaks in multiple places. 2. There is a strong odor in the building. 3. No one answers the phone. 4. Building not secure.
Susan L | Overall Experiencequick & easy to get storage unit. thankful for great customer service.
Lianna D | ReservationI obtained this storage facility after there was some confusion on my Ubox rental on their end. Staff was very helpful and it turned a potentially bad experience into a great one!
Nicholas V | Overall ExperienceThe staff on Saturday, August 18 were great: I had to make a few changes to my reservation and they accommodated everything patiently and with a smile. Thank you!
Mike C | Overall ExperienceOutstanding customer service from the reservation over the phone to dealing with the rep at the counter. Thank you!
Shannon W | Overall ExperienceAll staff I worked with over the weekend were friendly and helpful! The facility was clean. I'm happy there are carts available at the loading dock for storage as well!
Paige H | ReservationFriendly staff and great equipment.
Drew R | Overall ExperienceIn all, a very frustrating experience. Customer service was extremely slow and unmotivated. Spent hour in line, employee at counter did not know the system or how to rent out lockers.
Eric L | ReservationThe manager was particularly helpful. I dealt mostly with her.
MICHELLE K | Overall ExperienceI was very pleased with my u-haul experience. It was less stressful than I anticipated.
stephanie p | ReservationIm very satisfied
Maurice T | ReservationThe general manager at this location was very accommodating of my needs and answered my questions well. She did all of this while dealing with other customers and damage to the property. Well done!
Chris U | ReservationEverything about my experience was excellent. The location is convenient, the staff extremely friendly, and the storage facilities were clean and always had dollies for moving help. Will use again !
Samantha D | Overall ExperienceHorrible customer service. the woman who works there was especially rude.
Leah e | ReservationLittle confusing to find the customer service office/front.
Drew R | ReservationBrittany did a great job getting us storage when we moved and couldn’t find large enough units . Friendly staff and great areas for loading and unloading. Just need fans on the ramp for air movement.
WALLACE S | Overall Experience