Customer Reviews for U-Haul Moving & Storage of Waterfalls

Rating:

5.0

Could not be more pleased. Changed the day of pick-up, no problem. Little paperwork as I was in the system. A lady did the hook up, would not let me help. There was minor damage to the trailer fender. She immediately put stickers on to note the damage. Wonderful experience.

Rating:

5.0

Easy drop off

Rating:

5.0

Great experience!

Rating:

5.0

Nothing the customer service was amazing

Rating:

2.0

The customer service was sub par. I asked the guy helping me a question about the call I received asking me to pull a trailer and he ignored my question. When I asked a second and third time he responded but still did not answer my question. He walked off while I was talking to him. He did not stop and look at me until I cussed at him. His lack of regard for my age and the mere fact I was a customer made me come out of my character. It was a situation that lasted at least 5 mins before the assistant manager finally walked out, told me I needed to walk away and told him she would get the truck for me. She apologized for me being upset about the offer not understanding my anger was not about the offer it was the disrespect he showed in reference to my question. She continued to apologize for the offer being rescinded. Still not understanding it was his manner that upset me. I explained why I was upset several times and she still did not get it either.

Rating:

3.0

The boss or an employee at Waterloo had used the truck. I guess I don’t understand. It was a very confusing crappy pick up. The truck was dirty and I exactly like how it is when we dropped it off that’s how we picked it up. I have pictures of the mileage and the gas. It was just at a quarter of a tank when we picked it up at 3:47 was finally when we got the truck.

Rating:

1.0

Overcharged me

Rating:

2.0

That location is terribly understaffed. At times there were no staff at customer service point. The help when available was courteous and able to complete paperwork to checkout rental truck. I hate to mark well maintained. The truck obviously had serious hail damage.

Rating:

3.0

Have more employees available to service customer and the wait time will not take so long. 2 walk in customers left while I was waiting and 8 waited 15 mins before helped.

Rating:

3.0

Ensure the equipment is ready for use. The truck I was rented had an inside dual that was flat and was told by the road service provider, it had been flat for a long time. The tire was not identified flat until after the truck was loaded,, in my driveway and found during a walk around prior to departure. The U-Haul dealer refunded my money but due to the delay, I had to pay double for the hired help to stay late and assist unloading. I trust vehicle inspections are implemented and excused prior releasing for customer use.

Rating:

5.0

Smooth transaction, no issues.

Rating:

5.0

Ross and the entire team were very helpful and accommodating to meet our needs. I truly appreciate the customer support that we received! Thank you!

Rating:

4.0

Location very busy because of after weekend travel and moving, but same thing as not enough people for a rush of returns.

Rating:

5.0

Ross was a real pleasure to deal with. Keep up the great customer support!

Rating:

3.0

The gas tank was not full, it is difficult to estimate how much gas to put in to have it where it was so needless to say you won on this one because you got extra gas. While tire pressure was good the sensor light was on I was told not to worry about it.

Rating:

5.0

Larger location and able to drive in and drop off.

Rating:

5.0

Windshield was covered with bug splatter marks, like it hadn’t been cleaned by the previous renter. Also, the fuel tank was only full to a quarter tank mark. Fortunately, I wasn’t driving very far, but if I had planned to hit the highway to travel a long distance I would’ve had to stop for fuel within a short period of time. Other than that, the truck ran great and served my purpose well.

Rating:

4.0

Long distance trucks have cruise control!

Rating:

3.0

2 people working and not much customer service. Trucks being returned lined up and no way to leave until they came out to move them.

Rating:

5.0

Outstanding service!!!

Rating:

2.0

Left fron ratchet would not lock on tire. Would come.loose.

Rating:

5.0

Moving can be a task, but renting a uhaul wasn't! Simple process. Straight forward pricing. Good service. Thank you

Rating:

5.0

An absolute joy to work with.

Rating:

3.0

I would like a better truck.This one was rusted out. Had no ramp for the back of the truck. Basically, it was raggedy.\nBut there was nothing wrong with the location or the customer service rep.He was very nice and helpful

Rating:

5.0

Representative who helped unload was very busy but still gave great customer service.

Rating:

5.0

Great personality of customer service person and drop off was easy.

Rating:

5.0

Fought with u-haul customer service for hours after being charged multiple times for a storage unit and never being sent a unit number. When to this u-haul dealer and talked to the general manager Ross. And he treated me help and got me a unit at his location. One of the greatest managers I have talked to in a while.

Rating:

1.0

Poor customer service and lack of information provided

Rating:

5.0

Everything was as expected

Rating:

5.0

Very prompt and courteous service!

Rating:

4.0

The truck only had 1/4 tank of gas. It would be helpful to have it filled before pickup

Rating:

5.0

Can't think of anything, the staff was very helpful and friendly. Will definitely use again if need arises. Also rented a storage spot for a week and with the rental of the truck the first month was free so an awesome deal!!

Rating:

5.0

Easy drop off. We were close to close time and they were very accommodating.

Rating:

3.0

I think it is an invasion of privacy for your employees to be taking pictures of our IDs with their personal cell phones, I am on high alert to any fraud that may take place. You all should have an IPad for that reason as to avoid fraud and data breaches which you all have had happen before. I will know where any fraudulent activity came from and I will contact a lawyer about it to if need be. I can’t believe with fraud being as rampant as it is that you would even consider letting that happen, I didn’t realize what she did until it was too late and already done bc it’s always been normal to prove I have a drivers license. People do not feel safe when people take pictures of our personal information with their cell phones. This should change immediately.

Rating:

1.0

I was charged $55 because I estimated 7 miles but drove 35 miles. I was under the impression that the mileage was unlimited. The guy at the counter even said have until 7 am the following day to return the cargo van. I was scammed.

Rating:

5.0

Refer to my complaint in the upper part of the survey!

Rating:

5.0

Friendly and took right over and checked the truck in and we were gone. Thanks for the truck.

Rating:

5.0

The folks working there were all friendly and knowledgeable. The lady working was so helpful getting me all set up.

Rating:

5.0

Employee was very helpful and friendly.

Rating:

2.0

I took the truck out, after loading the stuff it won’t close the door I tried too many times it doesn’t work and I just drove it with door open. I was so disappointed

Rating:

1.0

I picked this up at 7:30 AM on Wednesday and dropped it off at 5:05 on Thursday. I was told I would be charged for two days by the guy at the counter, and was charged for 3 days. I didn't even have it for 48 hours.

Rating:

4.0

Staff was very helpful and kind.

Rating:

3.0

Counter person at pickup was not very helpful, I was to get furniture pads, which I had to ask for, after realizing they were not already in the truck, to which I was told "they were over there". I asked where it was parked I was told "by the brick wall". Not real helpful. The gentleman that was there at drop-off was actually very nice and helpful.

Rating:

5.0

Staff were great!

Rating:

3.0

It was a really quick and easy drop off. The only issue we had was being charged an additional day when we dropped it off a day early. Through the app, it was documented that our drop off time was over an hour after our scheduled 3 day drop off. We dropped it off the day before during working hours, but that day/time was not reflected in the app or on our receipt. I did call and request a refund and am waiting to see if that additional charge is going to be added back on my card.

Rating:

5.0

Great rental. Thanks

Rating:

4.0

radio was not working.

Rating:

1.0

Overcharged on mileage I didn't drive. Guess that's on me for not taking pictures of the odometer, still unfortunate to pay for 70 additional miles that I did not drive. After being put on hold and calling back, I explained the situation to an associate who hung up on me when we came to an impasse.

Rating:

5.0

Everything went very well

Rating:

3.0

I never received equipment I paid for

Rating:

2.0

I called to make the reservation for a truck and trailer to pull my pick up, spent an hour on the phone making sure it was right. I get there they tell me to take the U-Haul without the trailer to load and come back to hitch my pickup, they then inform me my pickup won't fit and tell me I have to drive 27 miles to get the right trailer, which I couldn't do as I was on a schedule and wasn't expecting this error. Now I have to find a carrier by today somehow to tow my pickup. And it's going to cost me $400. And to top it all off I was charged for the trailer, very bad business

Rating:

5.0

The counter person was very helpful. The truck itself had some issues during the drive. It was inoperable but seemed like it was due for a tune up.

Rating:

5.0

Whichever guy it was that got me checked in was fantastic

Rating:

5.0

Thank you

Rating:

4.0

Communication was behind at times but eventually the issue was handled accordingly.

Rating:

1.0

I called two managers and received no phone calls back in the two days I’ve been waiting. I called before moving out to let them know and left it clean and they still charged my account after moving out. Now it’s been days I’ve called numerous ppl including corporate which apparently can’t do anything it’s got a be the store to sign you out of the unit but how if they never answer the phone. Am I to drive hours to that facility? Never will use U-Haul again after this. Watch your accounts everyone.

Rating:

5.0

Well maintenanced, clean, friendly staff, manager introduced himself, and gave me a tour on the day of when I rented my storage unit.

Rating:

5.0

There is nothing wrong with the company or employees. The problem I have is I have been paying for a storage unit that has majority of someone else's stuff that has not came to claim it after giving him way too much time to claim and I am willing to let go of everything and wipe hands free. Thank you for allowing me to use your facility.

Rating:

1.0

I got signed up for a storage unit. They had issues getting into the units. But when I came with a load of stuff, they said its down still and I had no access to my unit! A week and a half or more later and still not fixed? This is completely unprofessional. I reported this to corporate. Had I had stuff in there, I would have called the police and reported theft. What a dive of a uhaul. This location should be shut down. They are unprofessional. The lady said oh well, I can't help you get in, come back and try again later. Um, yeah no. Your keypad wont let people into their storage units that cost 100 bucks a month, fix it. Don't tell them oh well and brush customers off. Avoid Waterloo Iowa location. I have had great luck at other locations and have moved a lot.

Rating:

5.0

Thank you for your patience 😊

Rating:

3.0

Very expensive

Rating:

1.0

I rented over 12 months. Over 90% of my belongings were damaged because of unfixed water leaks and then this last month animal fecess and pee all over my belongings. Definitely don't recommend storing anything great. Personnel at the location or services are not the issue. They worked with me as best they could, was just getting run around about who to talk to about fixing the leaks. Never got fixed. It's the outside storage - don't rent those units out KNOWING there is water leaks until it gets fixed.

Rating:

5.0

Staff was very kind and helpfull.

Rating:

5.0

Very helpful! Love this location and highly recommend!

Rating:

5.0

Their staff was very helpful. The storage is very clean. This is the second time I have used this facility for short time storage. I would recommend this facility to anyone needing extra storage space.

Rating:

1.0

I had many paintings I stored in my unit and had placed them up of the floor in the space at the farthest end from the door. When I went to get my belongings I could only get the door partially open due to some damage to the door since i had put my belongings in. When i got close to the end I started noticing some boxes were wet and moldy. The water was coming in from the farthest point and had gotten all my paintings wet and ruined. I was asked if I had bought the insurance which I thought was more for theft. I'm out several thousand dollars because of what I feel is something that should have been caught before I rented the unit. Will not suggest uhaul to anyone.

Rating:

5.0

Very nice experience

Rating:

2.0

I don't appreciate getting a storage space NOT big enough for all my things and I got a 15 inch truck! And because I was not given a big enough storage it took me a long time to figure out what I could get in there and how to put it in there! Because I'm moving out of town I have to get rid of a lot of stuff...I have nowhere to put the rest 😢 I've never had this problem before with this company until now.

Rating:

5.0

Brandon at University store was amazing. Very friendly, helpful and wonderful. I will continue to use this facility. It was fast and I was in and out.

Rating:

5.0

The service was great all my needs were met all out great location never a dull moment and they have humor .

Rating:

5.0

I appreciate being a vaule customer up until 10-04-21 Thanks to u-haul services.

Rating:

5.0

These people go above and beyond getting your moving and storage needs met their awesome .So when they get busy and backed up just be patient everybody wants to move fast and say their slow no!!you have no patients ! Be compliant because everyone is going to get the service they want and leave ready to travel compliments of u haul.

Rating:

4.0

The only bad thing about this location is they are always so busy you can't get anybody to help you. They don't answer the phones, and you stand in line for a very long time.

Rating:

5.0

Personnel is very friendly and helpful

Rating:

5.0

They were all AWESOME !!

Rating:

5.0

You really do need to replace the person door at the back of the climate controlled storage area. That doorknob sticks and is tricky to use.

Rating:

5.0

I have moved items from the Dallas/Fort Worth area several times and U-Haul has assisted me with that. I am very pleased with the entire experience.

Rating:

5.0

I was very impressed

Rating:

5.0

The staff is very helpful , it blew me away that when I came in couple of days the remembered my NAME! Great job to all. Greg

Rating:

5.0

It was my first time ever renting a unit and u-haul made it an EXCELLENT experience THANKS

Rating:

5.0

The staff was very helpful and very professional not only to me but to those that came and went. I would like to give them your highest rating in your reviews.