Customer Reviews for U-Haul Moving & Storage of Waterloo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Waterloo

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Winston L. on

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Staff were very friendly and helpful. However, location is very tight for parking.

Samuel K. on

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More fabulous cookies from the owner, who is a very nice lady! Even if you charged nominal fee like 25cents/cookie or something like that! Only teasing, the experience and location are both wonderful. Thanks folks!

Steve S. on

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Friendly helpful staff

Jeremy G. on

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Customer did not leave a comment.

Margaret M. on

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Very rude customer service. Agents over talking each other advising me of procedures, agent uploaded my driver's licence on her cell phone - later deleted, but not appropriate, lecturing on pre-sign in. I will never use Uhaul again!. *Truck smelled.

Paula h. on

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Unit was very handy but light inside unit didnt work and when we reported it at the on set, no one wanted to fix it but there was a light right outside the unit so we weren't totally in the dark.

Susan T. on

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george w. on

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I do not own a cellphone. It is impossible to take a picture of my driver's licence. I was told by a u-haul rep. that showing my licence was not acceptable and that I needed to take a picture of my licence for the rental. Why can't a picture be taken at the U-haul store. When I called your 1 800 number and was told that because I made reservations that I woodnot have to have a copy of my licence. Not so, when I went to pick up the pickup I was told that I still need to have a photo of my driver's licence. My suggestion is U-haul should take a copy of my licence if it is required.

ROMAN O. on

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Everything was flawless

Mark F. on

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I feel that I was unfairly charged for fuel for my after hours drop off. Nor was I informed that in addition to the $1.59 per litre charge, there was a $30 service fee.

Anne D. on

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JoAnn K. on

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Amarjyoti D. on

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Start giving fuel credits to customers if they return the truck with lots of extra fuel

Mark S. on

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Young guy behind counter had an attitude . Talked rude. Debit machine was not working properly and he kept saying it was our bank card when machine was not even asking for our pin number and he just kept saying our card was declined. Also when we asked him what happens if a wheel bearing or tire would go his words were "it's on you " . How can a wheel bearing or tire be customers problem . How does customer know how these trailers are maintained . Price was right but don't think would ever rent from uhaul because of attitude and if something goes wrong thinking we had to foot the Bill.

Marie H. on

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Everything went smoothly except for the payment. There was some issue with their system, but it got figured out. The employees were nice and the equipment was perfect.

Robert H. on

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Jonathon W. on

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Electronic return did not work and kept failing with two separate phones. I love the concept but it was just a frustrating experiwmce.to habe to deal with that at the end of a long day.

jane m. on

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Very efficient. Great experience

pooneh p. on

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Jan R. on

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Glenys S. on

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All the staff were very helpful and made my move very smooth. The facility was clean and gave me lots of room to store my belongings.

Darren M. on

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The advertising of 19.95 rental in town is not even close to what customers actually pay. I had a truck for 90 minutes went from.the pickup location in Waterloo to kitchener and back and my total was over $60...rediculus

Coleen C. on

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I had a great experience and courteous staff who assisted me quickly and efficiently. The best customer service I have ever received at a u haul location

Richard G. on

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I would recommend this location to anyone that lives in the area. I was extremely disappointed that I had to travel 45 minutes each way to pick up a trailer that was prebooked. There must have been a location closer to where we requested but nobody was willing to help. The lack of customer support will not allow me to recommend uhaul to anybody that ask.

lucy v. on

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a special shout out to Calvin Meyer at the Waterloo location. our rental van was not ready as the previous renter had not returned it. He quickly gave us an alternative, we were very happy that an alternative was available. Professional and quick service! thank you Calvin!!,

John L. on

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Jeff P. on

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David N. on

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One of the people at this location tried to help. The other simply said they didn’t have anything for me (in spite of an email from U-Haul the day before confirming my reservation at this location).

geoff d. on

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EMILY B. on

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Vicky D. on

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Great customer service and very helpful

PATRICIA S. on

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rafaela b. on

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Josh S. on

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Staff was helpful. Wish the door of my locker sealed to the floor. Should add some extra rubber to the bottom of the doors so that the locker is fully sealed..

dannielle h. on

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We used one of your trucks to move our home into storage. The truck got stuck for 2 days ZERO help from your people. While unpacking our things we found rat droppings in our things! Never again!!!

Hadi S. on

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NA

Eryn B. on

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It was an overall great experience.

Don D. on

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We used an outdoor 10x15 storage room for the contents of our home for a month. There was a lot of rain over that period. All our belongings kept dry and there was no damage.

harald b. on

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Perfect!!

Ralph G. on

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Should have got some rebate because I moved everything out a week early, but nothing was even mentioned, other than that service was good and convenient. RG

Cathy C. on

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The Waterloo Uhaul Storage on Colby Dr has been phenomenal. So accommodating, very well maintained premises and the Staff has been nothing short of exceptional and understanding. Thank you All so much

steven s. on

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Services were as per my expectations for an unheated exterior unit. The only issue not being able to rent a unit the size I required, having to go up to a larger more costly unit for the 6 months.

Dwight B. on

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thanks

henry h. on

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The prices are a little high

john r. on

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Dealing with the local office was fine. We got 'late' correspondence from the head office and had to contact the local office twice to get the misunderstanding between the two offices sorted out.

john h. on

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Representative was polite, went out of his way to help me figure out which locker worked best for me

Fernando B. on

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great service

jodi h. on

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How you do not pro rate is beyond me. What a Rip off. Manager at my location was rude, thankfully a few of her staff tried to be helpful and polite. Also my door came off the hinges and fell twice.

Xiaolin B. on

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Very very very helpful! Very very very good! Very very very safe! Very very very happy!

HENRIK N. on

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I found it convenient to access and close to our home.

Max P. on

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Before we moved, from Peterborough, our stuff into storage , this office was very helpful on the phone.

chelsea t. on

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More than willing to accommodate for anything and everything. Best experience with UHaul yet - considering my pick up location should be rated less than poor, and customer service via phone was worse.

JAMIE J. on

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Great job! Very friendly and helpful.

Elizabeth B. on

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The facilities and personnel at this location have surpassed my expectations every time. I'd recommend without hesitation.

RICHARD D. on

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excellent service! the lady at the desk was a jewel!!

STEVE M. on

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I rented a trailer. It was in good shape and did the job. The 2 people helping me were VERY friendly and efficient. I’ll defiantly be back. Thanks

WAYNE J. on

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Cleaned out unit because of the way we were treated by an employee.

Glenys S. on

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We have used Uhaul for years and found there service and facilities excellent

Greg S. on

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Great location. Would use this place again in a moment.

Michelle L. on

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According to Uhaul, I was entitled to 1 month free storage at my destination. When I got there, they made me pay for one month storage. Only needed it for a few days.

kathy m. on

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Easy access when booking and picking up keys. Staff very helpful.

ROBERT D. on

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Good service

Roger S. on

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Over the 3 years I have rented vehicles from this location 3 times and had a locker twice, and the people working here are fantastic. They are efficient, courteous, knowledgeable and professional.

Brent C. on

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Should offer the opportunity to pay per day up to 5 days after monthly renewal is due. I was moving July 1st, and had to pay June 25th... For a whole month. Not cool.

Ron M. on

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Your staff was very friendly and helpful

Tarek C. on

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I wish to praise Sherry Grundstrom, the manager of U-Haul Waterloo, for her empathy in handling my move in. I was over my head in moving my boxes with the rental truck to the facility. It was backbreaking work doing it alone, the first time I had ever done such a move. I severely underestimated the time it would take and ended up unconscionably late in handing in the truck - several hours in fact. It was not lost on me that the penalties incurred from the late fees alone would amount to hundreds of dollars, dwarfing the original rental cost, which for a student represented a severe burden. I profusely apologized to Sherry, and explained my situation, and Sherry was very understanding and did the unexpected - completely canceling the late fees incurred! I was much relieved and grateful for Sherry's empathy. I recommend U-Haul to all my friends for moving and storage. Great people!

PAUL L. on

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Been a client for 10 years. I requested a rental truck early July and was refused as I couldn't supply a contact person other than me. New policy?. Wasted my time so I took all my business elsewhere.

Gary E. on

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we don't understand why we paid for 2 storage units for the month...and only needed them for 2 weeks why we are not reimbursed for the difference...yet U-haul will rent them out again and charge

NORMA K. on

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My experience with u haul was excellent The staff was friendly and always there for me I would recommend uhaul to anyone A lady named Sherry always made sure that things were done right

Mary L. on

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Very friendly and helpful staff.

lynn s. on

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This UHaul location has been my go to for the past two years - I moved at that time and used storage space since - the staff here are clearly long serving, experienced, knowledgeable and friendly.