I reserved my storage unit months ahead of time. Only to find out when I arrived that they did not have my unit available or any other units available for that matter. I was eventually given a dirty unclean unit that they had to rush and empty. I have no confidence this unit will keep pests out of my belongings. I used this location before and was expecting similar good service as I had the previous year. This location went from hero to zero. I am extremely disappointed and dissatisfied. I did not receive the service that I contracted for.Frank F. | First Impressions
Self Storage Units in Waterloo, ON, N2V1A1
U-Haul Moving & Storage of Waterloo
Waterloo, ON N2V1A1
(King St N & Northfield Dr)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Mon-Sun: 5 am - 10 pm
- Free towing inspection
- 24 hour customer return
Features Available at this Facility :
No Deposit Or Admin Fee:
No Deposit Required and $0.00 Admin Fee
1 Month Free:
Ask about our 1 month free self-storage offer with a one way truck or trailer reservation!
What Is Online Move-In / Rent Now?
Available Units (All Sizes are Approximate)
Small | 5' x 10' x 8'
Interior 1st Floor Street Level Heated
1-2 Bedroom Home (up to 1,200 sq. ft.)
Free Lock with
Free Lock with
Small | 5' x 10' x 8'
Drive Up 1st Floor Outside Level No Climate
1-2 Bedroom Home (up to 1,200 sq. ft.)
Free Lock with
Free Lock with
Rent Now1 Unit Left!1 Unit Left!1 Unit Left!
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Boxes.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Customer did not leave a comment.Robert K. | First Impressions
My experience at U-Haul exceeded my expectations. I was particularly impressed with Bryan Peterson, the service representative who helped me. He was knowledgable, efficient, and personable.David M. | First Impressions
Customer did not leave a comment.Emma L. | First Impressions
I know I’m going to get this wrong. Tizeez? Helped me while i was consolidating my units by moving everything from 057 to 168 on April 4. He was extremely helpful, friendly and courteous. Your other employee (I didn’t get his name) always made sure I was being looked after and was also extremely helpful and courteous. They both gave me excellent service and I was very, very satisfied.Alison B. | Overall Experience
Customer did not leave a comment.Katarzyna M. | Overall Experience
Customer did not leave a comment.John L. | First Impressions
We have not moved in yet.....only rented unit so far. We will move items in in the several weeks. Bryce and Ethan were great!Ruth G. | First Impressions
Customer did not leave a comment.pat z. | First Impressions
Customer did not leave a comment.Jamie-Lee S. | First Impressions
Customer did not leave a comment.Terry A. | Overall Experience
Customer did not leave a comment.willem V. | Overall Experience
I reserved two storage rooms at Waterloo , Ontario branch. I was given two locks plus two sets of key for each lock. rent started 13th August lasted till 31ar of January 2021. paid 188.74 + 126.59 total 315.33 Cn Dollars per month which would be automatically billed to my Credit card on the 13th of each month. (paid till 12 Feb meaning I was charged 122.06 dollars extra) Having said that on last day that I wanted to move my belogings one of the locks was not working, meaning the keys I was given was not working on one of the keys. After being kept in cold for long time. I made them break the lock so that I can remove my items for which I had paid 1576.65 dollars to be kept in a self storage unite with pile of snow in front of the doors make it impossible to do anything. They broke the lock and charged us around 50 dollars ???? I have not had a chance to go and meet with Ethan the manager who was always responsive and accommodating (he was not there at time). However before its too late since you asked for my feedback I am writing this for your record and I will get back to you to claim the extra cost and inconvenience we had to endure on the day we were moving out. Another issue was that there was a very young boy working there who was racing the lot going just wandering around the lot very fast , so that we had to stop him before some one got hurt. I am expecting someone to contact me via email and explain what is going on.Parisa B. | Overall Experience
Even though the actual unit was all fine, check-in fine, check-out with our truck was great - the people there at the time were all incredibly helpful, this was definitely a below average experience overall. We came on a day when it snowed a lot and the entire property hadn't been plowed at all - and this was at noon, it wasn't early in the morning or anything. We came back with the truck around 2 PM and it still hadn't been plowed, nor had our truck been brushed off before it was provided to us. This all seemed incredibly dangerous - again not complaining against anyone in particular or anything like that, and obviously we'll still use U-Haul, I'm just hoping someone will read this and consider re-thinking your policies. Trucks should be brushed off properly BEFORE you hand them off to customers. They shouldn't have to ask for snowbrushes and indicate which areas need to be brushed off (which is all of it). This is literally the law, and people who drive much larger trucks do this all the time - it's really unsafe that this isn't standard policy And then if you aren't going to plow, you need to at least shovel the entrance way and pull trucks up to it. Our truck was stuck at the entrance way and wasn't shoveled out properly - we wasted over an hour being stuck leaving and coming back that day, it was incredibly frustrating. Thanks for your consideration!Kayleigh F. | Online Move In
The staff members working on Monday morning were extremely helpful and went the extra mile to help out a customer. Exceeded all expectations!Tommy Z. | First Impressions
We moved out in November. I went in personally to let the staff know that the unit was empty. I waited while he went to the unit to confirm that it was empty and clean. He was very pleasant and said thank you, and that I had to remove the lock and take it home. Since then I have received emails and phone call saying I owe more rent. So I am assuming I moved out but nobody recorded as such on my record. The situation seems resolved....I have moved out and I have an email saying that I owe nothing.DAVE P. | Overall Experience
Didn’t have the original storage unit that I booked online. Gave me a much smaller unit with zero compensation or apology.Steve K. | Overall Experience
Customer did not leave a comment.Steve K. | Overall Experience
All staff were professional and helpful.Lorreine B. | Overall Experience
Need to be able to add a spouse that lives in same household for a contact on the online form.Kacey S. | Online Move In
Customer did not leave a comment.JAMES S. | Overall Experience
Thanks you for the continued service, with what was provided on Nov. 7th when I was pro-active to advising when I was removing all the contents from the storage unit, then received another e-mail prior to the 13th. with a different message. The gentleman who looked after the truck rental and finalizing the paperwork was great.. Look forward to doing further business.DALE M. | Overall Experience
The check in process was really confusing and took over 40 minutes (the wait time to be served was quick, but it took over 40 minutes for me to get checked in once it was my turn). I had already reserved the type of unit I wanted online, but I still had to explain what type I wanted and answer all the questions again that I had already answered online. I thought the free month of storage that I qualified for would be tied to my account and that the staff would see that when checking me in, but I realized I had to inform them about the free month. That part’s not a fault of the staff, it’s just odd that the free month, and all the info I had entered when reserving my unit, wasn’t associated with my account when checking in. When reserving and researching online, I had read that you can make monthly payments online, but when I checked in I was told that the only ways to pay were automatic credit card payment or to come into the office to pay. Afterwords, I was able to confirm by logging into my account that I can indeed pay online monthly myself, which is great as that’s how I wanted to pay, but I was surprised that this wasn’t mentioned as an option when checking in. I understand that one staff member was new and still learning, and that it was a busy day, but even so it felt like I had to lead the check in process and remind the staff of what was needed (ie. that they would need to show me where the unit is and how to access it, picking up the lock I had purchased, etc.), based on my knowledge of having checked into a storage unit before. It was unclear when the sign up process was finished and whether I and UHaul had everything we needed in terms of documents, but I got my unit and when I checked my account online I can see the unit in my account so we must have got it all set up. The unit was not as clean as I was expecting, it had some dirt and what looked like white pillow stuffing/fluff from the last renter. A quick vacuum or sweeping prior to a new renter would go a long way. It would also be really helpful if there was a light in the unit to make it easier to see when moving in. Overall it was a confusing, long, and stressful check in process, but I eventually got access to my unit, and it was the size and type that I had reserved online.Rachel W. | First Impressions
The only thing that was frustrating was the door bolt. It was super difficult to align properly and lock .Jen c. | Overall Experience
Customer did not leave a comment.Marisa S. | Overall Experience