Customer Reviews for U-Haul Moving & Storage of Waukesha

Rating:

5.0

Great location for me, well maintained with easy access. Loved that it was heated.

Rating:

4.0

The key was not in the lock box we were told to access. I was also under the impression that we did not have to fill up the gas tank because we chose the pay per mile option. It was very confusing how much we would be paying, and there was no information about paying for gas until you tried to return it. Therefore, we got to the return and then had to leave to fill it up for gas, which was very inconvenient.

Rating:

5.0

Great service and very nice staff

Rating:

2.0

I would not recommend this location to anyone - I was running a bit behind my expected pickup time and the woman cancelled my reservation even after me calling to say I was on my way. Then when I got there she took over half an hour checking me in and trying to upsell me on everything, even though I had requested the mobile pickup. She told me I could not do this and had to check in with her. Lastly the return process was anything but pleasant. After making me wait while she finished her cigarette, it was calculated that I had drove 44 miles and put in 4.5 gallons of gas and when I returned back I was told that I was required to fill up with gas. After telling the woman that I had, she still charged me $9.50 in gas. After providing the receipt I was told me she would give me a “deal” and only charge me $4.50. I asked if these vehicles typically get less than 10mpg with mostly freeway driving and was told they get “way more than that.” Given this math then I feel that I was scammed - I would not recommend this location at all.

Rating:

5.0

Great staff. Michelle was AWESOME !!

Rating:

5.0

All storage services worked out very well for the 3/4 years we used it. Michael Pate 1/7/2025

Rating:

5.0

Very good experience. On site staff was very friendly and helpful

Rating:

5.0

Everything is fine

Rating:

5.0

Excellent customer service, thank you Michelle!

Rating:

5.0

Lady at counter who checked me in was absolutely fantastic !!

Rating:

1.0

And it's very expensive

Rating:

5.0

Great 👍

Rating:

5.0

Excellent customer service, I recommend renting or storing services at this location, clean and very well maintained! The experience was excellent!

Rating:

5.0

overall an excellent place for storage! Little pricey but temp/humidity controlled environment was needed.

Rating:

5.0

Check the transmission on the truck I rented - I had to get to 4000 RPMs before it shifted to the next gear.

Rating:

5.0

Michelle gave outstanding customer service!!

Rating:

5.0

Very happy with all aspects of my unit and the surroundings. Clean and well maintained! Excellent customer service from the office!

Rating:

5.0

Everything I need for my small side hustle business!

Rating:

5.0

Michele is the best. She knows everything we need to know about storage and truck rentals. I give her a 5 Star rating.

Rating:

5.0

We stored items from selling our vacation home for about 14 months, easy access, fair price for temp controlled unit, never had any issues with rodents or too hot or cold, was a great facility would use it again if needed. Also did the U-Haul truck drop off from a one way move and it was easy as well.

Rating:

1.0

I have a picture of where the gas was and it was not the same. I was charged for gas prices!

Rating:

5.0

I have never seen a storage facility so clean and well-managed. Great job!!! Since there are probably a dozen storage places I pass by on the way there, it is a little out of the way for me - but totally worth it!!! Thank you!

Rating:

5.0

The Self Storage facility at 1650 S. West Ave, Waukesha is and can clearly be rated Par Excellence, First Rate in every respect, including, but not limited to its overall modern design, access to its indoor climate controlled as well as to any of its outdoor storage units. Making a reservation through Michelle by phone was a pleasant experience, as were the in-office finalization by Maxwell in the delivery of our 10 x 20 ft outside storage unit. And btw, U-Haul’s 1st Month Free Rent can not be ignored, and it’s hard to beat! Thank you, U-Haul, Frans de Boer Sr.

Rating:

3.0

It would’ve been nice to have someone check the truck infront of me upon return.

Rating:

5.0

Very professional and helpful I give 5🌟

Rating:

5.0

Seth was AWESOME!!!! He was a huge help

Rating:

2.0

This vehicle was unsafe to drive. I’m surprised I wasn’t stopped for drunk driving.I couldn’t keep it between the lines. I’ve driven bigger trucks and this one has issues

Rating:

5.0

The gentleman that helped was extremely friendly and helped us in a crunch situation. We had a little trouble figuring out the lock on our unit, but got it eventually

Rating:

1.0

I was given a truck with a tire leaking air didn’t know until 30 minutes down the highway way it was extremely dangerous to not only me but other motorist on the roadways. Just an unprofessional experience in my opinion not sure if I will use this buisness anymore and will not recommend it to anyone

Rating:

5.0

We did not have a long trip with our U-Haul, everything went smoothly. Michelle was very helpful! The truck itself had an obvious exhaust leak and thunderous brakes but we made it to and from without incident. First time users, will use the service in the future!

Rating:

5.0

THANK YOU MICHELLE! I had an unexpected last minute move that required a truck and a storage unit! Was extremely stressed and Michelle made my U-Haul experience very pleasant and stress free! This location and its equipment is very clean and in great order! Seriously Michelle thank you so much! I highly recommend this U-Haul location, Waukesha WI, West Ave!

Rating:

5.0

I need temp controlled space. It was available right away. Michelle was so very helpful.

Rating:

5.0

Michelle is great at her job! Extremely helpful to someone who had no knowelege of what to expect. Fast and Simple start to move in process. I hope the rental experience is just as easy!

Rating:

5.0

Michelle took good care of us

Rating:

5.0

The vehicle we rented was cleaned. But it sounded like it needed power steering fluid and had transmission issues. Was one of the loudest U-Haul vehicles I ever rented in my life. My wife and I had to drive 65 miles and we were concerned it was even gonna make it. it was unbelievably loud and it seemed like the transmission were struggling with every inch we went. The staff was great, everything was clean no issues with that. I understand the vehicle had over 120,000 miles on it, but it didn't seem safe to us honestly.

Rating:

5.0

Staff (Michelle) exceptionally helpful

Rating:

5.0

Issues with the app - on checkin I had to submit a photo of myself twice; also uploading a copy of drivers license could be done in advance no different than the car rental companies, saving time: On checkout, the app crashed during the photo uploads, fortunately the online chat worked so I could let someone know. A few years ago this was handled through the website, while not as nice as an app on the phone, at least that didn’t crash.

Rating:

5.0

Michelle was great. Very helpful.

Rating:

5.0

Easy to secure a rental from start to finish. This location has always come through for us.

Rating:

5.0

Everyone was very helpful. And they gave me one month after. Which was amazing 👏

Rating:

5.0

It was a pleasure to work with Michele. She made us feel welcome and we'll taken care of, so nice. She is an excellent associate for your company, we thank her for this positive experience.

Rating:

5.0

Great service from the on site representative

Rating:

5.0

In and out within a half hour. Excellent explanation and clearly understand the benefits explained.

Rating:

5.0

Eselente la mejor compañía

Rating:

5.0

App is super buggy and crashes frequently. I had issues both at pick up and drop off. At pick up alit froze and kicked me out of paying/signing and there was no way to bring it back up. I had to call customer service to get it sent to me again to be able to get the truck. At drop off it froze and kicked me out on step 5 when I needed to submit photos. I was again, unable to get back in to submit them. I did take photos in case someone reaches out about them.

Rating:

5.0

Everything was great. I think there were some assumptions that I had rented from U Haul before and because of that, things weren't explained very well. But my questions were answered and I had a great experience.

Rating:

5.0

Manager was super helpful, glad we found this location

Rating:

5.0

The management at this U-Haul did a great job for my son and I. We each had a unit and the management (on their own) combined our accounts so that when we went into the facility with one unit account, but then entered the other unit it did not set off an alarm. This was great since we ended up combining the two units into a single unit. That is why we ended the contract with a unit. We were and are very pleased with this U-Haul facility!

Rating:

5.0

I love Michelle she was very helpful

Rating:

5.0

The General Manager Michelle was very patient and understanding. She took the time to explain what I ordered through the online system vs. what I needed for my belongings. I recommend this storage facility because of its cleanliness and professionalism. Thanks again Michelle for being so kind to my family and I.

Rating:

5.0

I used this specific facility twice for moving, and to also store my items. I’ve never had an issue. I was very impressed by how professional the staff are and willing to help. For example, when I accidentally scheduled the truck for 11 PM instead of AM, the staff jumped in and was able to get me truck the same day only three hours later. It saved my move day.

Rating:

4.0

I was extremely satisfied. Lily open the store on time on a Sunday morning and was both efficient and helpful. We were on the road in a couple of minutes. She was also terrific when we returned. Reasonable cost and great service..

Rating:

5.0

Update the availability of trucks in the app. I had reserved a 15 ft truck through the app and received a call 2 days later saying they did not have one. I reserved a 10 ft truck instead and as I picked it up, someone else had the same issue.

Rating:

5.0

Had some computer issues & wouldn’t print a contract, but the office person wrote a note & got me on my way😃

Rating:

5.0

Michelle and Lily are amazing, always helpful, always able to make sure the customer has everything they need to make their rental smooth. These two ladies made our move a lot easier for us and we are super thankful that great customer service still exists!!

Rating:

5.0

good customer service

Rating:

5.0

I don't think you need to improve anything. We received great customer service and the price was much less than expected.

Rating:

5.0

Best service and Michelle is exceptional.

Rating:

5.0

Store Manager, Michelle Semrad was very professional, courteous and accommodating during my initial visit to the store. She made sure I was taken care in a timely and friendly manner.

Rating:

5.0

The return process is cumbersome. Especially if a mobile phone is on data and not on wifi. It should just be the key drop. And perhaps a phone call if there are concerns or damage.

Rating:

5.0

Seth and Melissa were both excellent and very professional. The only complaint is that this morning I tripped over a black pallet near the front entrance and slammed into the floor, causing injury to my right wrist and hand.

Rating:

5.0

Michelle the GM did a tremendous job helping me..great customer service

Rating:

5.0

Friendly and easy!

Rating:

1.0

Upon arrival, the manager as the only one working, was helping two other customers. Her attitude towards them was less than cheerful and somewhat rude. We waited to be helped and then got everything situated and paid for. She kept pushing storage and how lonely she is there. She handed our paperwork and told us which truck was ours and that was it. My dad and I did a walk around noting all the spots with an X. That meant previous damage. We were not walked out or around with, nor was it explained that we had to use a text link to walk around the truck to mark damage. Upon return, everything was good according to them and they closed it out and processed my total. Then almost an hour later, they opened it back up and added damage charges to my contract. No pictures, just added the damage and charged me for almost $300 worth. I called as soon as I was aware angry because there was no damage. They claimed we hit an overhang when the drive is a straight shot in the clearing and you do not go under anything at all, not even to load/unload. The manager I spoke with, Michelle, was very rude and yelled at me over the phone making it clear she believed I was at fault and the Damage Waiver I purchased wasn't even considered because she called it "negligence" so it will not cover what she deems damage from us. We didn't damage the vehicle, and yet even with their purchased protections, she is still going to stick you with the bill for ANY damage she can find on the vehicle. She will find a way to make sure you aren't "protected" via her say of what happened. We spoke with someone else through U-Haul who was able to support us and ensure the claim was contested and apologized repeatedly for how unprofessional and rude the manager treated us. The charges were shown to be reversed for the damage AND the additional charge that occurred from them closing the contract a second time therefore a second rental payment. Everything with this experience was poor and frustrating. The manager lacks customer service skills and is challenging even after I was helped through U-Haul. She emailed even after it was contested to ensure me she was going to charge me and her evaluation of the damages stands. Given what another customer reviewed with their experience, she's fraudulently seeking to charge her customers. Maybe she's so lonely as she stated and unhappy that this is what she feeds off of. Highly inappropriate in management to behave in such a manner. We will never be renting through U-Haul again. Rent through Enterprise. They care about their customers.

Rating:

2.0

The associate on duty was not at the location when I went to retrieve or return my rental. We had to wait 15-20 minutes for her to get back to Uhaul to open the door and help us. She judged me and made me feel uncomfortable by assuming I wasn't using the rental for a move. When we ran into an issue because the website's info was misleading and I had some misunderstandings, she made the situation alot more difficult instead of just helping me with a better solution. I was already going through a stressful situation and she made me day 10 times worse. I returned the equipment early because I felt profiled and uncomfortable with even having the van. The lady insinuated that I was using the RENTAL van as a rental instead of for a move, then made me feel like she thought I wanted to run off with the van. So here you go, take the van back a few days early! I was blessed enough to receive help with MY MOVE from someone else and the use of their truck.

Rating:

4.0

Michelle is a great asset to this location, because of her I will return. Seth on the other hand, was not willing to help when it came to returning the truck that was rented. Even after being called & told I was coming to return it. When I arrived he wanted it done through the app rather than helping out. Terrible cell service at the location took 10 minutes just to get through page one of the app return process. It ended up freezing up & wasn’t able to upload photos or complete the return. Was frustrating & disappointing.

Rating:

5.0

Very helpful and excellent service. We are repeat customers and will definitely continue to use their service. I highly recommend this U-Haul location.

Rating:

5.0

Groovy

Rating:

5.0

No issues. Friendly service.

Rating:

3.0

Average b/c there was no parking available - really tight lot.

Rating:

2.0

I got the distinct impression that not having the U-Haul app on my phone was a profound imposition on the man working there. Rather than hand me the keys to the truck and doing a walk around with me, I was sent to a lock box with a combination to the lock. Had to wander around for a bit before I figured the truck I rented was in the front lot.

Rating:

5.0

I would recommend this location to everyone. Wonderful experience. Michelle was awesome. Very Very impressive

Rating:

5.0

Another great UHaul experience.

Rating:

5.0

Just wish it went past 7pm but besides that no issues at all.

Rating:

2.0

After doing the online rental and getting text notifications regarding the unit is ready and my lock is inside, I arrived to the unit with a full vehicle after office hours but before storage access hours closed. The code a received via text allowed me to get through the gate and locate my unit however the unit was locked and inaccessible. I needed to leave with a full car load as I was unable to use the unit. The following day I got a phone call that because it was an exterior unit I needed to stop in the office to obtain keys. Not convenient at all.

Rating:

5.0

The people helping me rent a haul were very lovely and kind. I was excited because I was moving into my first apartment today, and they shared that excitement with me. The new hire was very kind, and I can tell he will be great at this job. He was friendly and seemed eager to learn the ropes. Excellent customer service by all. THANK YOU.

Rating:

4.0

Michelle, the store manager was excellent- she was always willing to work with me- thanks Michelle, hope to stop by to say 'hi' , patti west

Rating:

5.0

Such a great safe facility, Michelle was awesome to work with!!!!

Rating:

5.0

Very good experience.

Rating:

4.0

Overall my experience was very good, but with one exception. This was my second time using a Uhaul moving truck within a month. The first time we did not have any issues, the second time, the truck we reserved was unavailable at our reserved time. I was able to get a truck 3.5 hours later. I questioned whether or not we would receive the $50 reservation guarantee since the truck I reserved was not there at the pre-determined time. I was brushed off by two different employees, and ultimately never received that for our inconvenience.

Rating:

2.0

I paid for two storage lockers on different occasions. I did not return keys to one of the empty units that I had rented until September 2. The other unit was full and when one of my representatives arrived to retrieve, the manager had one lock on that unit. This is not the last time you will be hearing from me. Thanks, Kathleen Flannery

Rating:

5.0

Michelle is the best!!!

Rating:

5.0

Your manager Michelle was extremely helpful every time we had a question or needed to rent equipment.

Rating:

5.0

The manager was so awesome very personable and helpful. Explained everything so clearly. Such a positive experience. The location is unbelievable clean. I will be returning for sure for my next truck rental or storage needs

Rating:

3.0

There was mice in the unit, and the trap that was in there did not help. While unpacking my things I had mice in my boxes.

Rating:

5.0

Thank you guys everything was great

Rating:

5.0

Really friendly , easy reservation on line and check in, gave good directions.

Rating:

5.0

The young lady that took care of my reservations was amazing. Extremely helpful helping me choose the right size unit. Thoroughly explained every last detail and was super friendly.

Rating:

5.0

Michelle is awesome

Rating:

5.0

I was able to get in anytime, I found carts to help carry bigger loads, and the aisles were always open and clean. I needed to store items for a few months due to the sale of my house and a pending move. This worked out very well .

Rating:

5.0

The red haired lady was absolutely amazing I don’t remember her name.

Rating:

5.0

For this move all the Uhaul employees were pleasant and very helpful.

Rating:

5.0

Always a great experience at this location, the girls have been super helpful and always make it a streamlined experience.

Rating:

5.0

The staff member was extremely friendly and helpful. She's the true reason I decided to go with the storage rental.

Rating:

4.0

The only thing I didn't like was what I referred to as your archaic entry system. You always have to use the card to get in and out and that card seems to find its different pockets so it's difficult to find sometimes. The competitors use a numerical entry and system that doen't need a credit type card to enter.. As a result, I in the future will only prefer to use systems that don't require a credit card that can get misplaced in in one's own pocket.

Rating:

5.0

Outstanding service

Rating:

5.0

Michelle single-handedly runs this operation to perfection & I couldn't have asked for a better place to store my things over all this time.

Rating:

5.0

Michelle was an excellent problem solver on a situation I need help on! She thought outside the box . Greta customer service skills along with a kind heart . There should be more people like Michelle in the world to help out customers. She deserves a raise Thank you Sarah

Rating:

5.0

Excelente

Rating:

5.0

The customer service we received from the very first phone call was outstanding! The person first attitude of the staff was top notch!! I would highly recommend this storage unit to any individual or company. Rundell ReDesign

Rating:

5.0

Michele was extremely helpful and courteous. Very detailed in explanations and answering questions.

Rating:

5.0

One of the nicest ladies I've ever met. Super and clean and convenient. I'm very impressed.

Rating:

5.0

Great storage, great location, great staff. Could not be happier with my experience with Uhaul! I have been recommending this Uhaul to everyone, and will continue to do so!

Rating:

5.0

Michelle the manager was exceptional! She was always kind and considerate.

Rating:

5.0

Store manager, Michelle was an exceptional, invaluable, thorough, resourceful representative of U-Haul. Although my rental was short, I was shown genuine empathy during my family bereavement process of emptying our love one home. My usage of this facility, and rental trucks/vans were always immaculate. Inclement weather, infiltrated nearby gas pipe fumes, doubled keyed locks of my unit, disgruntled patrons, synchronized loading dock area of several patrons, all of which I personally witnessed were nail biting moments that was dealt professionally by Michelle. In my opinion, Michelle is invaluable asset to this branch owner, and it was a pleasure meeting, working, and knowing her.

Rating:

5.0

Very helpful

Rating:

5.0

Michelle was the employee/manager on duty when we stopped in to inquire about renting a unit. She was incredibly helpful and very sweet. I enjoyed speaking with her and she was really kind and very knowledgeable about the available units and the pricing for the available units.

Rating:

5.0

Experienced issues with a customer service rep not available to ask the telephone

Rating:

1.0

I completed the rental process online and when I arrived, the lock inside my unit that was provided by the facility did not work. Due to the office not being open at the time I arrived, I proceeded to use the call service located on the wall near my unit and there was no answer. Although there was a phone number posted for calls after hours, no one answered that line either. I was able to find a working lock inside a neighboring unit and messaged the manager to inform her of the non-working lock and the empty unit number the working lock was removed from. The manager never called back or replied to my text. When I arrived with a second load the same day, I spoke with someone at the office to inform them of issue with the lock and to request a different unit due to the unit I was assigned being smaller than advertised. The who assisted was filling in for the manager who was not onsite and as I was loading my belongings into the unit, the person informed me that the manager said I would need to provide a backup contact, or I would have to remove my items from the unit. I advised the person that when I attempted to add the phone number for my backup contact online, the website would not accept the phone number. The person relayed the information to the manager and said the manager said if I didn't provide a backup contact, they would move me out themself. Consider the lock did not work when I arrived; no one answer the wall mounted call system to assist; no one answered the afterhours phone number to assist; I found the managers actions and threat to vacate my unit to be unprofessional and unsettling. Especially considering that the manager never responded to my text when I informed her about the events and the fact that the website would not accept the phone number for my backup contact. The person who assisted even ran into system issues when attempting to add the phone number but was ultimately able to resolve the issue. I believe the managers name is Michelle and my advice to would be for them to acknowledge customer communications, speak with the customer prior to threatening to vacate their unit, and don't threaten customers with unwarranted actions. Highly unprofessional and unethical!

Rating:

5.0

The facility was very clean. The staff were super helpful, and setting up and closing the account was simple and fast.

Rating:

4.0

We had a large climate controlled unit for over 2 years.. It was clean, dry and easy to get to. No issues to report.

Rating:

5.0

Michelle did a great job. She made it a very easy process. Very clean facility. Michelle takes pride in what she does.

Rating:

5.0

Well run operation. The people who work here are the best. Michelle in particular is friendly and helpful. I will definitely use U-Haul again.

Rating:

5.0

I like being able to go to a.larger unit at the same location with very easy access.

Rating:

5.0

I rented a storage unit from Michelle on west avenue in waukesha and she was the best she made the rental very easy to understand ,she is the best hold on to her uhaul

Rating:

5.0

Thanks Michelle for making my day a little brighter so many things were going wrong yesterday and I had so many problems and you were just so bubbly and helpful really put a smile on my face

Rating:

5.0

Easy, convenient and clean. Will use again next summer for dorm storage.

Rating:

5.0

Great place with good staff.

Rating:

4.0

Very friendly with great customer service and thorough. Website was easy to use and also very thorough

Rating:

5.0

Your location manager is amazing!

Rating:

3.0

I did not give permission to have someone brake into the unit

Rating:

5.0

Awesome customer service

Rating:

5.0

The employee that helped me was extremely kind and helpful. Process was simple and straightforward.

Rating:

5.0

Great storage unit, great staff and always has clean bathrooms.

Rating:

1.0

My experience with this Uhaul was the worst. The staff are very unprofessional and rude. The manager is just as rude as her employees. I returned a moving truck and they had the nerve to insist that we wash out the cargo because it was “dirty”. Not to mention it was winter time. O will never use this location again!

Rating:

5.0

Phenomenal experience! Highly recommend. Very satisfied. We rented a large, environmentally controlled unit (F48) for 17 months. Move-in and move-out was hassle-free (indoor parking for loading and unloading -with carts & bathrooms). Staff was always super friendly and helpful. Unit and building was clean, secure and easy to access. The long-term rental rate was very reasonable. When we moved out, all our stuff was still clean & fresh. No musty odors. No signs of dampness. Not a hint of pests or rodents - nothing! No dead bugs. No droppings. No damage whatsoever. Furniture ( and files and clothes, etc) were in the same clean, like-new condition as when we stored it. Convenient location, hours & extras! Great value, great service, great place to store stuff. This was our third time renting here over the past 5+ years and we'll be back. Thanks UHaul! We appreciate you.

Rating:

5.0

Excellent customer service, Michelle was very helpful!

Rating:

4.0

I have been a tenant for 8 years due to an unfortunate situation in my life. Michelle the manager is awesome and very helpful. My recent situation was appalling and absolutely unnecessary. My debit card that has paid for the storage units for 8 years is valid thru June 30, 2022, however, we are assuming that your system only allows for "06/22". Which I understand is interpreted as June 1st. As a result my card was declined and I was charged an $83 late fee. The late fee was promptly refunded. But I am so disappointed, I have not been late one time nor has my card ever been declined. I have used the card at countless retailers with no issues. It is embossed in my card that it is valid "thru 06/22". This is unacceptable and cost me a great deal of time and research. Fix your computer glitch and errors. Terri

Rating:

5.0

Michelle Semrad runs a welcoming tight ship. The office and storage unit is immaculate and well cared for! Her personality is such that you feel like you are dealing with a beloved family member. I have been recommending this UHaul to everyone who I come in contact with. I am so grateful for this awesome experience.

Rating:

5.0

excellent place and very flexible with clients I have a landsciping business and I remove snow usually I need to go out to work at night and they allowed me to come and go 24 hours a day the first class storege is the best

Rating:

5.0

Lily has been very helpful every time I go in there

Rating:

5.0

Michelle, as always, was exceptionally helpful and helped me through all aspects of my multi-year storage space rental along with truck rentals.

Rating:

5.0

Michelle was wonderful!!!!!!!! So polite and helpful. Easy location

Rating:

5.0

Michelle was great

Rating:

5.0

Nothing to comment on, everything was easy.

Rating:

5.0

The staff was wonderful.

Rating:

5.0

Professional. Calm and courteous to all. Knowledgeable.

Rating:

5.0

Michelle is very friendly and helpful.

Rating:

5.0

The gm is amazing

Rating:

5.0

Michelle runs a good business. She is super friendly, helpful and has a great sense of humor. Went above and beyond showing us unit sizes and making recommendations for getting our 27 foot trailer into the loading bay. Glad I chose this location!,

Rating:

4.0

Overall great experience

Rating:

5.0

Helpful and friendly, Michelle is. Very knowledgeable as to how to conduct business and public relations to customers.

Rating:

5.0

Michelle does a great job. She seems extremely knowledgeable and I would say she is a valuable asset to your company. She was very helpful and professional, but friendly as well.

Rating:

2.0

The day I moved in was a nightmare. The staff that helped me was extremely rude and the units are way overpriced for the size:

Rating:

4.0

It took a few months to get the auto-pay working, even though the office person I spoke to each month indicated it was already setup.

Rating:

4.0

Michele and guys doing trim work around the property were great.

Rating:

5.0

Michelle and Nathan were awesome too. Especially Michelle. Polite, efficient and helpful. Made me feel special despite heavy traffic.

Rating:

5.0

Very accommodating and helpful staff.

Rating:

4.0

The website is very slow when checking different storage locations. The filter and search functionalities while allowing some filtering options is still in an early stage functionality wise. Happy to expand if needed. The people at the storage location were great, polite and professional. Overall a good experience

Rating:

5.0

Michelle and her team are outstanding. Everyone is friendly and go out of their way to make sure we have what we need and that all our questions are answered. The trucks and the facility are always spotless. I have been extremely impressed and happy. And will be recommending this location for any storage, rental or packing needs.

Rating:

5.0

Excellent service and very clean.

Rating:

5.0

Very helpful over the top service!@@

Rating:

5.0

The Staff was really great and awesome

Rating:

5.0

Everything was great! Michelle was very helpful and made our first experience with this facility easy!!

Rating:

5.0

The General manager of the facility was well informed and made me feel very confident that my property is in very good hands.

Rating:

5.0

Michelle and staff have been very helpful during my rental stay. I would most certainly use the facility in the future should the need arise.

Rating:

5.0

I definitely would have stayed if I had lived closer to storage unit

Rating:

5.0

I have used this storage facility once before and I went back and I will use it again, the employee's were kind and friendly thank you

Rating:

3.0

We consistently find that the U-haul offices are severely understaffed - to the point where the wait time for pick up or drop off of the equipment takes an extremely long time. We have had two recent u-haul rentals. In both cases we had to wander around toe facility to find someone who could, in one case give us the equipment, and in the other, could accept our return of equipment. Even though we did our reservations on line there was all kinds of paperwork to complete upon our arrival at the rental facilities. When a staff member was at the desk, we had to wait while others who had done on line reservations completed this work. Only one person was there to help, even when the line assured very long wait times. My 7:00 am rental time resulted in a 45 minute wait to get a storage facility rental completed. A 7:30 pick up appointment for my small rental truck from another nearby facility didn't get me on my way for another 30 minutes. U-Haul needs to streamline its check out arrangement with both more staff and a more thoroughly complete on line rental agreement

Rating:

5.0

The only issue was other customers blocking the lanes so we could not get to our unit driving through. But they did move things so we could move.

Rating:

5.0

Good staff

Rating:

5.0

All the service individuals who assisted us were courteous and knowledgeable. This includes our move in during July and our move out in August. Service throughout was excellet. Thank You! I regret I do not remember the names of all the fine individuals who assisted, but I do recall Josh helping us on August 9. His service was superior!

Rating:

4.0

I would give the experience an "excellent", had I not just received an email stating that I still owed $69. The manager of my facility had told me I was all paid up and would not owe anything more.

Rating:

5.0

Very good facility used it to rent a gun vault to store my hunting guns. Very nice that was a separate facility and an area to clean and maintain

Rating:

5.0

Was looking around about of my stuff and get my some of my parents I need a place to put it so I when with you guys and the price is right

Rating:

4.0

Everyone was very nice and helpful.

Rating:

5.0

Excellent service and friendly staff. Would highly recommmend.

Rating:

4.0

I only have one issue and that is when I submitted a reservation online about a month before I actually needed a unit and it was for an indoor unit. When I went to the office, there were no indoor units available so I had to get an outside one again but other than that, everything is good.

Rating:

4.0

very nice guy, helpful and patient, id recommend this place to friends

Rating:

5.0

No issues at all. Very easy to move in and out. Everyone was very nice. None of our items were damaged and we felt the location was secure.

Rating:

3.0

Reserved a unit in the Drive-Thru but was not told there were none available until I went to get a unit

Rating:

5.0

The staff was very nice and the owner was extremely nice. They always keep the place clean and they’re very friendly. Without a doubt I would recommend her facility to anybody. In fact, I have

Rating:

5.0

Great experience.

Rating:

4.0

What happened to your lobby? It looks like a messy basement with all of the junk you are trying to sell. Other than that great experience! You manager is great and easy to work with.

Rating:

5.0

Your staff in Daytona on international Speedway Boulevard was fantastic. They jumped through hoops and made everything work for me in my move from Florida to Wisconsin.

Rating:

5.0

The women was very helpful. Went above and beyond for us. The whole place was extremely clean and I HOPE IT STAYS THAT WAY!

Rating:

5.0

Service person was excellent

Rating:

5.0

Staff is so accommodating, extremely helpful. Go out of their way to answer questions.

Rating:

4.0

So far so good. Thank you! We realized after we got home that we never asked nor were ever told if we have lights or is our bin lit while we are there at night?

Rating:

5.0

Customer service representative was super nice and informative

Rating:

5.0

I've never had a better U Haul experience. The staff is so friendly that I may just go back to visit Christine

Rating:

5.0

Excellent service.

Rating:

4.0

Best place to store ! Manager was the coolest ever ! Best one yet !

Rating:

4.0

Good service. Nice and clean storage.

Rating:

5.0

John at the u haul store was amazing! He gives exceptional service!!

Rating:

5.0

John was the only person who made this move with Uhaul worth it. He was courteous, professional, and the most helpful person that I dealt with. He definitely deserves a raise!!!!

Rating:

5.0

All questions and concerns were quickly answered, staff is helpful and friendly.

Rating:

5.0

John was great. I choose this location over a larger location because of John. This is my first storage rental. I rent vans many times during the year.

Rating:

5.0

Great experience. Kayla was very helpful with the initial rental. John helped tremendously over the past year and helped us upgrade on short notice with no hassle -very polite, professional, detailed.

Rating:

5.0

Excellent service!

Rating:

5.0

There was ice buildup on the bottom of doors on the outside units and I couldn't get my vehicle in and I was able to get an indoor one. That's the only problem I had. Good job

Rating:

5.0

very good service

Rating:

5.0

First month was free which was nice. Only had to pay for the lock.

Rating:

5.0

When I become sick and needed to move by family I had to leave stuff behind and could not afford the rent they worked with me.

Rating:

5.0

Only reason I left was because company i work for no longer paid for unit...thx

Rating:

5.0

**

Rating:

5.0

Seen many negative reviews but everything was okay for me. Everyone helped me and was courteous. I did have one little issue last year but it got resolved. Thank you Kayla for the resolution.

Rating:

5.0

We recommend this U-Haul Storage Facility 100%. We rented the climate controlled unit. All of our items were in perfect condition when we moved out. The staff is exceptional. Try it, you will see!

Rating:

4.0

1

Rating:

4.0

I was one of the first tenants when this facility was built. Nice family owned place. Over time, the prices got to be too much for the type of stuff I had stored. No complaints. Very clean place.

Rating:

5.0

Employees were very friendly and accommodating. Storage units and surroundings were well kept and clean, I would 100% rent from them again.

Rating:

5.0

great truck rental service

Rating:

5.0

This was by far the best storage place we have used!

Rating:

5.0

Cc

Rating:

4.0

Everything was great except for the constant reminders about my rent. I never ever missed rent payment and yet I felt like I was being hounded