Customer Reviews for U-Haul Moving & Storage of Waukesha

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Waukesha

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Itzhak L. on

Rating:

Good service. Nice and clean storage.

Cale B. on

Rating:

Staff was very nice and helpful. Accommodated my need for an early pick up(7am). Truck was cleaned and ready for use. Quick and easy check in process to get on the road on time.

Ben S. on

Rating:

Customer did not leave a comment.

Ana Melia J. on

Rating:

John at the u haul store was amazing! He gives exceptional service!!

JAMES D. on

Rating:

The online check in failed and provided me with a local phone number to call. There was no answer. The problem was that the message said the key was in the cargo area of the van and the access code was "TEST". This was resolved quickly by online chat but the instruction was to contact the local number. Instead, U-Haul should have immediately contacted me to help resolve the problem.

Jennifer W. on

Rating:

John was the only person who made this move with Uhaul worth it. He was courteous, professional, and the most helpful person that I dealt with. He definitely deserves a raise!!!!

MIREYA C. on

Rating:

All questions and concerns were quickly answered, staff is helpful and friendly.

JAMES D. on

Rating:

John was great. I choose this location over a larger location because of John. This is my first storage rental. I rent vans many times during the year.

JAMES D. on

Rating:

I rent frequently and am happy to see John. He is very customer focused and gets me checked-in and checked-out quickly. Other bigger locations lack customer service.

Janet A. on

Rating:

Manager is extremely helpful and kind.

Pat S. on

Rating:

Customer did not leave a comment.

Gerald S. on

Rating:

Customer did not leave a comment.

Fay S. on

Rating:

Customer did not leave a comment.

Ashley T. on

Rating:

Customer did not leave a comment.

DOUGLAS Q. on

Rating:

Great experience. Kayla was very helpful with the initial rental. John helped tremendously over the past year and helped us upgrade on short notice with no hassle -very polite, professional, detailed.

Kristine O. on

Rating:

Customer did not leave a comment.

Daniel R. on

Rating:

Customer did not leave a comment.

Deborah K. on

Rating:

I was overcharged for mileage (have proof on the receipt that was printed) and will be contacting the BBB regarding the issue as well as my credit card company if I do not hear back from the manager who was emailed immediately upon receipt of email sent with the final charges.

Eileen K. on

Rating:

Customer did not leave a comment.

alyssa v. on

Rating:

Customer did not leave a comment.

JAMES D. on

Rating:

John was super friendly and helpful!

Dennis C. on

Rating:

Excellent service!

STEVEN H. on

Rating:

Rental Agent Sub Par. Hand held scanner issues. Entire experience took too long. Couldn't get my email entered correctly even after several attempts.

William L. on

Rating:

Rented from this location twice now. Once again, very friendly, courteous staff at pickup and return. Had a clean, well maintained vehicle ready for me when I got there.

RONALD H. on

Rating:

Customer did not leave a comment.

Richard S. on

Rating:

There was ice buildup on the bottom of doors on the outside units and I couldn't get my vehicle in and I was able to get an indoor one. That's the only problem I had. Good job

James S. on

Rating:

Not Much. John delivered GREAT SERVICE and is a real gentleman. He exceeded my expectations. Thank you.

Blake S. on

Rating:

Christine is an angel. Love her

ANTONIO G. on

Rating:

Customer did not leave a comment.

Jack C. on

Rating:

very good service

Mark K. on

Rating:

Customer did not leave a comment.

John W. on

Rating:

Customer did not leave a comment.

Janice S. on

Rating:

Customer did not leave a comment.

Patrick t. on

Rating:

First month was free which was nice. Only had to pay for the lock.

GEORGE W. on

Rating:

When I become sick and needed to move by family I had to leave stuff behind and could not afford the rent they worked with me.

ROBERT R. on

Rating:

Only reason I left was because company i work for no longer paid for unit...thx

Kerry C. on

Rating:

**

Richard S. on

Rating:

Seen many negative reviews but everything was okay for me. Everyone helped me and was courteous. I did have one little issue last year but it got resolved. Thank you Kayla for the resolution.

Ann M. on

Rating:

We recommend this U-Haul Storage Facility 100%. We rented the climate controlled unit. All of our items were in perfect condition when we moved out. The staff is exceptional. Try it, you will see!

Stephen N. on

Rating:

1

ROB F. on

Rating:

I was one of the first tenants when this facility was built. Nice family owned place. Over time, the prices got to be too much for the type of stuff I had stored. No complaints. Very clean place.

Vivian L. on

Rating:

Employees were very friendly and accommodating. Storage units and surroundings were well kept and clean, I would 100% rent from them again.

Debra G. on

Rating:

great truck rental service

Valerie H. on

Rating:

This was by far the best storage place we have used!

Bridget T. on

Rating:

Cc

KUNIO T. on

Rating:

Everything was great except for the constant reminders about my rent. I never ever missed rent payment and yet I felt like I was being hounded

DAVID S. on

Rating:

Always clean and well lit. Excellent friendly staff. I could not be more pleased. 100%!