Customer Reviews for U-Haul Moving & Storage of Waukesha

Excellent workers

Michelle and staff have been very helpful during my rental stay. I would most certainly use the facility in the future should the need arise.

Good experience all the way.

ty you gypsy company for your flexibility

I definitely would have stayed if I had lived closer to storage unit

Nothing. Excellent service

Everything worked fine. It would be nice if you could rent furniture straps to secure the furniture in the truck rather than having to buy them.

I have used this storage facility once before and I went back and I will use it again, the employee's were kind and friendly thank you

Staff at this location is outstanding, excellent customer service!

Michelle was so helpful. I had a very positive experience.

We consistently find that the U-haul offices are severely understaffed - to the point where the wait time for pick up or drop off of the equipment takes an extremely long time. We have had two recent u-haul rentals. In both cases we had to wander around toe facility to find someone who could, in one case give us the equipment, and in the other, could accept our return of equipment. Even though we did our reservations on line there was all kinds of paperwork to complete upon our arrival at the rental facilities. When a staff member was at the desk, we had to wait while others who had done on line reservations completed this work. Only one person was there to help, even when the line assured very long wait times. My 7:00 am rental time resulted in a 45 minute wait to get a storage facility rental completed. A 7:30 pick up appointment for my small rental truck from another nearby facility didn't get me on my way for another 30 minutes. U-Haul needs to streamline its check out arrangement with both more staff and a more thoroughly complete on line rental agreement

The only issue was other customers blocking the lanes so we could not get to our unit driving through. But they did move things so we could move.

Good staff

Very efficient and clean. Thx Michelle !

The only negative comment I have is minor. The wi-fi coverage at the check-in location was spotty which caused me to have to repeat some of the check-in steps for the Truck Share 24/7 multiple times.

Even though I rented the truck to pick up in person, I was told I should have done the online pickup process. The online process seems more complex than is should be.

It was horrific. The owner was not even at the store and the woman behind the counter at the gas station gave us the keys. Did not go over the contract OR make us sign anything and made us move multiple vans to get ours out as it was boxed it. Did not have keys correctly labeled. Van had wrong equipment in it and did not have the equipment we requested and were ensured would have when they called to confirm. AWFUL.

Implementing the use of technology particularly wanting me to download an app did not have the effect of simplifying the process. I created a username and password, had it verified, but when I logged in, it said it wasn't there. Plus at the location, the internet connection was not reliable so it took them a long time to go through the process.

All the service individuals who assisted us were courteous and knowledgeable. This includes our move in during July and our move out in August. Service throughout was excellet. Thank You! I regret I do not remember the names of all the fine individuals who assisted, but I do recall Josh helping us on August 9. His service was superior!

Nothing. Please note that your representative (Josh) provided superior customer service to us. He was courteous and efficient, and was able to answer any questions we had. Josh made the entire process pain free. One of the members of our group even made the comment after we left that he wished all customer service was as excellent as was provided by Josh!

I would give the experience an "excellent", had I not just received an email stating that I still owed $69. The manager of my facility had told me I was all paid up and would not owe anything more.

There was an error made to the mileage of the truck on my contract compared to the truck actual mileage. And my attendant Bennett walked with me through the truck and made sure the gas tank and mileage was true to the contract and he and I caught the oversight together and immediately he made it right and contacted Michelle his manager who worked hand in hand right away even though she was off duty to fix this for me the customer! I felt special I felt cared for and I felt protected! I would hands down say this made my experience even better than if everything was just so in order! I'm blessed to have gotten to see this first hand the teamwork to help the client! Great job U-haul team!

Very friendly staff. The truck was very clean. Probably the cleanest truck I've rented. Great job!

Very good facility used it to rent a gun vault to store my hunting guns. Very nice that was a separate facility and an area to clean and maintain

Friendly service when the 24 hour contactless pickup would not register location or barcode. Return process easy and smooth. Vehicle in great shape and ran smoothly. Great and easy experience!

The mobile check in was just awful. Asked for information to be submitted beforehand to speed up the process, I did that, then it still takes 30 minutes to do stuff in the parking lot I could've done weeks before.

App kept freezing, had to complete transaction at counter

Was looking around about of my stuff and get my some of my parents I need a place to put it so I when with you guys and the price is right

John was very nice and professional. Would definitely go back.

Customer service could have been better. I was told to use check in on my phone when I arrived to pick up the equipment. It was not working. Also when returning the equipment, I was told to do everything on my phone which was also not working. The way those things were handled could have been better. I would not have came to the counter to ask for help if it was working fine on my phone.

Everyone was very nice and helpful.

Excellent service and friendly staff. Would highly recommmend.

Was informed I could not check in and had to use the app asked where to pick up they keys and was not told. Our vehicle was not where it was said to be and still had signage in the windshield we had to remove. When attempting to return the vehicle we had an issue where my phone had died and I was unable to complete the process. I was pointed to a sign on the front door which had QR codes by the woman working there. These QR codes led us to advertisements! I was forced to troubleshoot the process by myself. Unhelpful employee and disorganized I will not be coming back!

I only have one issue and that is when I submitted a reservation online about a month before I actually needed a unit and it was for an indoor unit. When I went to the office, there were no indoor units available so I had to get an outside one again but other than that, everything is good.

very nice guy, helpful and patient, id recommend this place to friends

Come down in prices on the mileage use

No issues at all. Very easy to move in and out. Everyone was very nice. None of our items were damaged and we felt the location was secure.

Reserved a unit in the Drive-Thru but was not told there were none available until I went to get a unit

No comment

The lady who checked me in, Sarah, said part of her computer system wasn't working and she had to take a photo of my driving license on her cell phone. I feel very uncomfortable about this because now she has my personal information on her device. If my identity is compromised I will seek further action from U-Haul.

They took extra money from my bank account. I was told one price for estimate and it had gone up by $5 and some change because I went 10 miles instead of the estimated 5 miles. That part was no big deal. I wasn't sure how far it was from my house to the storage unit. This was on 12/21/19 when I rented the uhaul. Then on 12/23/19 I check my account and they pulled a second payment. I had the truck only for 2 hours instead of the 6 hrs like I thought I was going to need. I went to the location and got into a screaming match because the old guy working thought he would win and he couldn't tell me why there was another charge. I got no reason why there's a second charge to my account. They also had the gas mileage wrong in the first place. Then tried to act like it was my fault. They didn't do their job checking it before I even showed up. I will never recommend them to anyone nor will I ever use them again. Highly dissatisfied customer. The customer service is horrible.

Great guys, very friendly and accommodating.

The gentleman I felt with was great. The truck I had needs work. Traction control, abs and stability control lights were all on and the truck was having trouble shifting.

The staff was very nice and the owner was extremely nice. They always keep the place clean and they’re very friendly. Without a doubt I would recommend her facility to anybody. In fact, I have

Was not informed of pick up place for rental; went to initial place and found out UHAUL switched pick up destination without notifying me.

Great experience.

What happened to your lobby? It looks like a messy basement with all of the junk you are trying to sell. Other than that great experience! You manager is great and easy to work with.

Your staff in Daytona on international Speedway Boulevard was fantastic. They jumped through hoops and made everything work for me in my move from Florida to Wisconsin.

The women was very helpful. Went above and beyond for us. The whole place was extremely clean and I HOPE IT STAYS THAT WAY!

Good deal. Very easy rental. Emma was very nice and pleasant to deal with. Would rent from them again.

The check in process was slow, but John apologized and was pleasant to work with. Return was efficient.

Excellent customer service. Professional and happy to assist. Great experience overall and I highly recommend this location.

Service person was excellent

Staff is so accommodating, extremely helpful. Go out of their way to answer questions.

Very professional and polite staff. More staff maybe needed especially on a day where end of month falls on weekend and same weekend as college move in.

So far so good. Thank you! We realized after we got home that we never asked nor were ever told if we have lights or is our bin lit while we are there at night?

Customer service representative was super nice and informative

Was a little late returning the truck so they charged us double. Customer service was awful. Will never use this particular place again.

The girl that helped me out was in a rush. I indicated to her that I had not been sent out with a full half tank of gas, and showed her the original paperwork that was signed off by the team at the pick up location. I also indicated that I did put in enough gas that brought up the tank to where it was (plus some) when I left the pick up location. She said she understood, and this would be no problem as I filled it to where it was for me. I ended up getting a charge for the gas not being filled to half a tank.

I've never had a better U Haul experience. The staff is so friendly that I may just go back to visit Christine

Not try to charge a customer EXTRA money for gas when the truck that was rented wasn't used that much. Charging a customer an extra $60 for gas that was NOT used is bullshit and will go online and make a rating on this so everyone knows how much your company tries to rip off customers. I would NEVER use this company again!

Thanks

Excellent service.

I never went inside. They met me in the lot and sent me on my way. Simple as that. The dealers I dealth with were great, U-Haul corporate sucks in my opinion. Oh, they have all kinds of excuses though! Fix it! You've got a buisiness to run!

Best place to store ! Manager was the coolest ever ! Best one yet !

John was very helpful and friendly. Thank you!

Good service. Nice and clean storage.

Staff was very nice and helpful. Accommodated my need for an early pick up(7am). Truck was cleaned and ready for use. Quick and easy check in process to get on the road on time.

John at the u haul store was amazing! He gives exceptional service!!

The online check in failed and provided me with a local phone number to call. There was no answer. The problem was that the message said the key was in the cargo area of the van and the access code was "TEST". This was resolved quickly by online chat but the instruction was to contact the local number. Instead, U-Haul should have immediately contacted me to help resolve the problem.

John was the only person who made this move with Uhaul worth it. He was courteous, professional, and the most helpful person that I dealt with. He definitely deserves a raise!!!!

All questions and concerns were quickly answered, staff is helpful and friendly.

John was great. I choose this location over a larger location because of John. This is my first storage rental. I rent vans many times during the year.

I rent frequently and am happy to see John. He is very customer focused and gets me checked-in and checked-out quickly. Other bigger locations lack customer service.

Manager is extremely helpful and kind.

Great experience. Kayla was very helpful with the initial rental. John helped tremendously over the past year and helped us upgrade on short notice with no hassle -very polite, professional, detailed.

I was overcharged for mileage (have proof on the receipt that was printed) and will be contacting the BBB regarding the issue as well as my credit card company if I do not hear back from the manager who was emailed immediately upon receipt of email sent with the final charges.

John was super friendly and helpful!

Excellent service!

Rental Agent Sub Par. Hand held scanner issues. Entire experience took too long. Couldn't get my email entered correctly even after several attempts.

Rented from this location twice now. Once again, very friendly, courteous staff at pickup and return. Had a clean, well maintained vehicle ready for me when I got there.

There was ice buildup on the bottom of doors on the outside units and I couldn't get my vehicle in and I was able to get an indoor one. That's the only problem I had. Good job

Not Much. John delivered GREAT SERVICE and is a real gentleman. He exceeded my expectations. Thank you.

Christine is an angel. Love her

very good service

First month was free which was nice. Only had to pay for the lock.

When I become sick and needed to move by family I had to leave stuff behind and could not afford the rent they worked with me.

Only reason I left was because company i work for no longer paid for unit...thx

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Seen many negative reviews but everything was okay for me. Everyone helped me and was courteous. I did have one little issue last year but it got resolved. Thank you Kayla for the resolution.

We recommend this U-Haul Storage Facility 100%. We rented the climate controlled unit. All of our items were in perfect condition when we moved out. The staff is exceptional. Try it, you will see!

1

I was one of the first tenants when this facility was built. Nice family owned place. Over time, the prices got to be too much for the type of stuff I had stored. No complaints. Very clean place.

Employees were very friendly and accommodating. Storage units and surroundings were well kept and clean, I would 100% rent from them again.

great truck rental service

This was by far the best storage place we have used!

Cc

Everything was great except for the constant reminders about my rent. I never ever missed rent payment and yet I felt like I was being hounded

Always clean and well lit. Excellent friendly staff. I could not be more pleased. 100%!