Customer Reviews for U-Haul Moving & Storage of Waxahachie

2,093 reviews

1103 W Hwy 287 Bypass   Waxahachie, TX 75165
(Old Catfish King/Green's Funeral Home)

(972) 937-1099

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(972) 937-1099

1103 W Hwy 287 Bypass
Waxahachie, TX 75165
(Old Catfish King/Green's Funeral Home)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JULIAN D. 
Rating:
5.0

Customer did not leave a comment.

Andrea W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

The employee was very friendly polite and helpful she had great customer service skills

Maranda L. 
Rating:
5.0

The two man that helped me was wonderful.

JUDY C. 
Rating:
1.0

My total online was 62.90 but I was called and told the location I picked didn't have all equipment needed. I was referred to a different location. The paperwork had the wrong mileage and gas fill line on it and I put this along with a picture on my equipment checkout text. The total was 102 and some change that would be placed on hold I was told this increase in cost was because I estimated 60 miles of travel. Ok that's fine... but then I drop it off filled back up to the 3/4 line which is where it was pictured in the pic I submitted to uhaul yesterday. I dropped key in drop box cuz it was 6pm (after hours). I got charged an ADDITIONAL $44.84 this morning. So I got charged a total of $143.54... my estimate was 62.90, gas was filled back to the line I submitted the pic to uhaul of (so there should be no gas refill charge) and mileage was a total of 76 miles (dropped of with 9387- started with 9311 that equals 76 miles)... 76 miles x .59 per mile is $44.84... $44.84 + $62.90= $107.74... so why am I being charged $143.54? That's a $35.80 difference. I tried to call the self storage and they are refusing to change it stating they're just doing what uhaul says.

KRISTINA L. 
Rating:
4.0

Customer did not leave a comment.

KAREN ELIZABETH H.  |  Overall Experience 
Rating:
1.0

I was parking the U-Haul at 5 pm and when I tried to go inside to turn in the keys at literally 5:01 the door was locked and the guy inside wouldn't come to the door just kept pointing at the after hours drop box and then they charged me 30 bucks for after hours service. What a scam.

greg H. 
Rating:
5.0

Customer did not leave a comment.

Glenn P. 
Rating:
3.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

This is a wonderful place to rent a trailer or truck from. Friendly staff and last minute packing needs eagerly await your moving experience. I give this a 2 thumbs up for service and availability.

KRISTINA S. 
Rating:
4.0

Customer did not leave a comment.

Kirk M. 
Rating:
5.0

Bicana was exceptional! Very informative and friendly!!!

Jacqueline H.  |  First Impressions 
Rating:
5.0

Bicana was fantasic! Highly recommend giving your employees who go above and beyond a raise. She had great customer service skills, was willing to answer all my questions, and great overall employee.

Jacqueline H. 
Rating:
5.0

Giselle was a wonderful courteous and knowledgeable employee. Not to mention extremely helpful.

richard r.  |  First Impressions 
Rating:
4.0

U-Haul is the go to for moving needs

Chester P. 
Rating:
5.0

Bianca the site manager was very friendly professional and deserves recognition by u haul as an outstanding employee

Rob K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william F. 
Rating:
4.0

Just used this location for drop off. Not really applicable. Had parking for trucks and drop box.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Amazing customer service

Brandon D. 
Rating:
5.0

Customer did not leave a comment.

Felechia R. 
Rating:
3.0

It would have been nice if the person assigning the vehicle would have gone over the specifics of the rental and expectations of the return.

JENNIFER M. 
Rating:
5.0

They are great y’all have an excellent team

Nitosha J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nitosha J.  |  Overall Experience 
Rating:
5.0

Very courteous and efficient service.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Debbie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

jessica S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Your local Manager and team were on point! Have highly recommend this location many Time's. Thank you team U-Haul- Waxahachie Great Job!

RAYMOND R M. 
Rating:
4.0

Customer did not leave a comment.

sharonda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC J. 
Rating:
4.0

Customer did not leave a comment.

Garrett H. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE M. 
Rating:
2.0

No one at the desk either time I was there, didn't have something I reserved, which was the one thing I really needed, not real friendly. I was not the usual pleasant experience I have had at uhaul.

Scott H. 
Rating:
5.0

She went above and beyond to help me! It was a struggle getting everything handled and she made it much better! Great job! Great customer service!

Alyssa S.  |  First Impressions 
Rating:
5.0

Trailer itself was bad. I waited 2 hours to get the door fixed so I could. Repair person however, was fast and knowledgeable

Charles B. 
Rating:
5.0

Bianca and her staff are amazing people. They're knowledgeable about all things Uhaul and they are very responsive. Please give them an extra pat on the back from our family!

PHILLIP S. 
Rating:
4.0

Customer did not leave a comment.

RODERICK H. 
Rating:
5.0

Customer did not leave a comment.

DIANA B. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
3.0

The only reason I would not recommend this location is because when I returned the U-Haul clean they was dishonest about returning it was clean they said it was not and they charged my card again another 29.00 for not clean was a lie.

Georgann R. 
Rating:
5.0

Customer did not leave a comment.

Ashley H.  |  First Impressions 
Rating:
1.0

Had to wait for almost 2 hours to get in the gate because uhual was suppose to call and “verify” my rental. Tried calling the 24/7 help line for almost 90 minutes and no one answered. Finally was able to get ahold of someone on life chat and their response was you don't need the verification anymore. Checked in online and did everything exactly like they said and still had to wait 2 hours.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

TINA T. 
Rating:
5.0

A+

MARK P. 
Rating:
5.0

Thanks!!!

Alma M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESTER M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Good

EMAD A. 
Rating:
5.0

Customer did not leave a comment.

Lauren P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN MICHAEL B. 
Rating:
5.0

The Team at Uhaul storage is The best...No matter when I called or what problem or question I may have had... it was always answered with such patience....Thanks Bianca & your Team.....N Guy

Nyrasha G.  |  Overall Experience 
Rating:
5.0

Bianca and Giselle were wonderful! Very helpful and very friendly! Thank you so much for your help as we moved from Nevada to Texas!

Alyssa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrence B. 
Rating:
3.0

The truck had 156,000 miles. The mirrors were loose, drivers side door lock did not work, no passenger seatbelt, the radiator light was on and off the entire trip, the suspension was shot. We drove from Texas to California and we were concerned about the truck the entire trip. I would recommend that when a truck is going across the country through. Mountain ranges you provide a newr truck. This truck should be for local moves only after so many miles and the wear on the truck.

nathan A. 
Rating:
3.0

Customer did not leave a comment.

TOKI H. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

each time i have rented a piece of equipment there the staff is excellent, very friendly, and accommodating. However, I always do ALL the check-in's online to save time at the desk but it always takes extra time because of computer issues. it seems the agent almost always has to redo the reservation, or the system itself is extremely slow. Even when i upload my drivers license they still take pictures at the desk. why am I wasting my time trying to check in online if your staff has to repeat the process anyway? your staff gets as frustrated as your customers. Other than that. no complaints

DALE I. 
Rating:
5.0

Everything was great

CASUNDRA W. 
Rating:
5.0

Customer did not leave a comment.

THERESA L. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Drenda M. 
Rating:
4.0

Thanks for all y'all help

KAMDEN E. 
Rating:
3.0

Customer did not leave a comment.

ANDREA D. 
Rating:
3.0

It was very helpful and I loved it.

Gwenda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS V. 
Rating:
5.0

The person at this location was extremely helpful. My partner and I drove into the shop looking for a way to get a recent motorcycle purchase we made from dallas to Austin. The person working at this location found exactly what we needed as quick as possible and even helped us push the motorcycle into the truck. Very kind, very helpful.

Gregory S. 
Rating:
5.0

No furniture pads available to rent

ROGER T. 
Rating:
1.0

The Manager(The gay chick with the college cut) yelled @ me & was acting funny with me & then when I said something to her about it she acted like she ain't do anything wrong, but I'm damn near ready to fight because of how disrespectful she was talking to me. Tf are y'all teaching y'all managers? Then I rented the truck for 4 hrs & she charges me for 2days rental. I'm going to sue the shit out of y'all. Ima find a lawyer so I can sue y'all. Y'all got me fucked up.

Renoir F. 
Rating:
5.0

Ensure that address provided by customer service is accurate. Original address sent took us to an open and empty lot.

ERWIN R. 
Rating:
5.0

Great customer service, they allowed us to make changes as things changed with our move.

Robert L. 
Rating:
5.0

Great people and clean facility

JUSTIN M. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY H. 
Rating:
3.0

Staff stick with what they originally agree with. Staff needs to be friendlier. Person accepting truck, when returning was great. Person behind the register, female had attitude.

GEORGE V. 
Rating:
5.0

Customer did not leave a comment.

George O. 
Rating:
5.0

Customer did not leave a comment.

Dana B.  |  First Impressions 
Rating:
5.0

Friendly, helpful employees at pickup and drop off.

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
5.0

Made the job very easy. The crew at Uhaul were amazing, friendly and efficient.

CURTIS C. 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  Overall Experience 
Rating:
4.0

Fast & friendly service. No issues with online reservation and pickup. Thanks.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

ZACHRY S. 
Rating:
3.0

Customer did not leave a comment.

CAMILLE S. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE P. 
Rating:
3.0

Hello, when I picked up my rental it was not Explain to me or went over in my contract that I was supposed to refill the tank to the designated spot it was when I picked it up. So upon return I was charged a $35 fee for fuel. I was not happy about that because, I could've had it for a lot less. Thank you! 214-274-2476 yulanda031@yahoo.com

Trina W. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

I used multiple contact points for this rental. On line reservation, in store pick up, had to call to extend my time and in store drop off. Every aspect of my experience was professional and well informed this time. That has not historically been the norm with this location. Great job to all involved and thank you for your help in making a stressful move a little easier.

MATTHEW K. 
Rating:
5.0

Customer did not leave a comment.

Victor T. 
Rating:
5.0

Customer did not leave a comment.

Lucy M. 
Rating:
5.0

Nothing everything is great

LURA R. 
Rating:
5.0

Customer did not leave a comment.

TODD Y. 
Rating:
5.0

Customer did not leave a comment.

Ashley S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHELY S. 
Rating:
4.0

Your trailers that are pull behind types should all have wheel Jack's for hooking or unhooking trailers by one person not requiring two people to hand lift the trailer for hookup or takeoff.

ROBERTO B. 
Rating:
5.0

Once again quick and easy. Everything was in order to complete the drop off.

James G. 
Rating:
4.0

N/a

WILLIAM LEROY JR D. 
Rating:
5.0

Customer did not leave a comment.

Montana J. 
Rating:
5.0

You have a great employees good manors and smile .Bicana and her staff work well. Great team you have.

GUADALUPE L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBIN MARIE P. 
Rating:
5.0

Customer did not leave a comment.

Theodore A. 
Rating:
5.0

Customer did not leave a comment.

walter J. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
2.0

Customer did not leave a comment.

TERRENCE L. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
1.0

The person that checked the vehicle out to us was great. When we returned the vehicle the man that checked it back in was extremely rude. He got angry because my husband did not get the trailer completely straight. My husband let him know he parked exactly as he found it. The man was argumentative and told him to hook it up and fix it. Not even as much as a thank you.

ROLAND G. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
4.0

Customer did not leave a comment.

Dave W. 
Rating:
5.0

Wonderful customer care

Joel N.  |  Overall Experience 
Rating:
5.0

Wykethia Johnson is an exceptional employee. Great customer service

Lester L. 
Rating:
5.0

Bianca & Jasmine (?) were most helpful & professional! They could use more property area to make it easier to get in & out of their space! That was our only concern - we had to wait on the frontage road for another Uhaul customer to pull out of their entrance before we could pull in to drop off the 6x12' trailer. Safety was a concern... ;)

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

Joseph h.  |  Overall Experience 
Rating:
3.0

My husband and I picked up our u-haul and mentioned to the attendant that it appeared one tire on the trailer was low. She said "it's ok". So we left with the trailer and got home with it only to find a screw in that tire and it was losing air. My husband had to fix the tire and inflate it before we could load. Upon return, my husband ran over a tool that was left on the parking area at the same location. It lodged into his truck tire and we had to take our vehicle to have the tire repaired. I was disappointed in lack of care taken at the location and the maintenance of that trailer. Cost us time and additional monies.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Mitchell H.  |  Overall Experience 
Rating:
4.0

The staff was really busy but handled it really well. Great job!

THOMAS D. 
Rating:
5.0

Equipment was ready when I arrived and the staff was very professional. Great experience and will be back.

ALAN F. 
Rating:
5.0

Good service

Rafael S. 
Rating:
5.0

Customer did not leave a comment.

HAL S. 
Rating:
5.0

The man Daniel was so helpful. Thank you

SUCHI B.  |  Overall Experience 
Rating:
5.0

The customer service and assistance provided was excellent!

Chastity G. 
Rating:
5.0

My experience at the location and waxahachie was a very good one. The staff of this location we're very helpful and answered all the right questions before I could ask them. They are very friendly, I would use this location again and I would recommend it to everybody that needed a storage building or moving truck

Larry P. 
Rating:
5.0

Customer did not leave a comment.

Amy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sydney W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEST WESTERN PLUS D.  |  Overall Experience 
Rating:
5.0

5 star

CHAD C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY D.  |  First Impressions 
Rating:
5.0

It is close to the house and easy to get too

Larry P.  |  Online Move In 
Rating:
4.0

I under stand out door storage but it was a alot of pest in my storage when I went to retrieve my stuff.

Frederick N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danny k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERRY P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NATALIA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa T.  |  First Impressions 
Rating:
5.0

Bianca was very nice and helpful made the process simple.

Ashley S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachtavius W.  |  First Impressions 
Rating:
2.0

The two girls that took care of me at the Waxahatchee site we're very rude very short with words and after we were getting ready to leave decided to walk out and say extra words to us that was not professional I would really consider taking these to you ladies off of your team if you have any questions please call me at 239 826 5617

diana f.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Deana S.  |  First Impressions 
Rating:
5.0

The young lady at the front desk was incredibly sweet and helpful! She had really short hair and glasses I believe. I did forget her name but she deserves a raise!!!!

NIKOL W.  |  First Impressions 
Rating:
5.0

Fast check in, good price and friendly service.

Laurence J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter R.  |  First Impressions 
Rating:
5.0

Great experience great service from shaw and shank

anthony d.  |  First Impressions 
No reviews have been submitted for this location.

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