Customer Reviews for U-Haul Moving & Storage of Wellington Lanes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Wellington Lanes

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CHARLES M. on

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The gentleman that was working there was extremely helpful.

Ron S. on

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The lady working on the Friday pick up day has no customer service skills. She was not at all friendly. The weekend young man is always happy and friendly. The van was very dirty inside. Dirt and debris on the floor, smelled like wet dog, dog hair on the seats so we had to put towels on them so we wouldn’t be covered in it. The windows were so dirty that we couldn’t see out of them when it got dark. The dash board, cup holders and inside of doors had drink spills all over. My husband and I have rented numerous times from this location and it’s the first time we got a vehicle in this condition. Very disappointed with this rental.

susan r. on

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Kevin G. on

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Thank you. All was good. Gents at the front desk were polite and courteous. Thank you again.

Meagan N. on

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BELINDA P. on

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JOAN W. on

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JOHANNA P. on

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More free kilometres per day.

Garry N. on

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The staff are very courteous and helpful

Thomas V. on

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Keep up the good job you are doing

John R. on

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Customer did not leave a comment.

Tom D. on

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Service level was excellent . Made every effort to have me on my way asap. Very courteous and professional staff .

John M. on

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Trailer could probably do with some grease and/or bolt tightening ... very squeaky when driving, especially noticeable and embarrassing when driving through small towns. Staff was great ... very friendly and helpful.

DAVID S. on

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Nothing. Staff were efficient and friendly. Pickup was quick return even easier. Thanks

Sergiy T. on

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The gentlemen at this location is very helpful and knowledgeable. We have asked for an advice and he was able to provide us with different options. Thanks!

Donald F. on

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Nancy M. on

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robert g. on

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jianjun d. on

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Kerry D M. on

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Navdeep S. on

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Improve customer service

Phyllis S. on

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Staff was outstanding

Sergio S. on

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cargo van dirty,smell bad,side mirror broke,improve with clean

Ayman T. on

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The sales representative were very professional and friendly. But head office customer service gave me a very bad experience with u-haul if it wasn't for the to men at the aroura location i would have never rented from uhaul again.

Brandon W. on

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Kevin N. on

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Krysten G. on

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Truck was shaky and rubber around front window falling off and hitting windshield as we drove. Worst truck we’ve ever rented.

Edward C. on

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Yusong L. on

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Shankar C. on

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David B. on

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Hesam E. on

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Hung T. on

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Becky was very kind and helpful !

Gladys B. on

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can't compare to other units as I have never used one before. However it is close and convenient to me and I was happy with the service and the clean and tidy location.

shirin a. on

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Zaid Razak was exceptional in his customer service. He went above and beyond. Helped answer all my questions.

Judika T. on

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All I can say is that uhaul treated me exceptionally well. The service I received was wonderful ! Thank you

SHERYL T. on

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We use the unheated storage and it worked just fine. Sometimes the doors were hard to open but we got it. The staff is very friendly.

Peter K. on

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The staff at this location are are the best. Need more guys like that.

Mingyan K. on

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The staff was very helpful when I moved my furniture into the storage. His help means lots to me. I would like to thanks him again.

DANA G. on

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Excellent facility and very helpful staff .

Robert t. on

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Everything went very well.

I F. on

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no other comments needed

Ian H. on

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Very good facility

David T. on

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I was supposed to get a free month when I rented the trailer. But I did not get it the month I thought I was going to get free I was charge late fees. Everything was great other then that.

Karin M. on

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clean friendly acccessible

SAMANTHA D. on

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Very nice experience!

Indupark I. on

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The major factor is that I paid until about August 10, 2018, moved out on July 20, 2018 but no rebate on the overpayment of approx $150.00 This is why I would not recommend UHaul storage to a friend!

Mario D. on

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Will be back when required