Customer Reviews for U-Haul Moving & Storage of Wellington Lanes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Wellington Lanes

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MOSTAFA K.
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First of all you advertise that we can pick up in one place and dropped off in another place and this was a big lie for me. Secondly u don't give me a van with a full gas tank, it was third quarter full so the customer don't know how much acctually put in after use. Thirdly you charge me $20 for after hour charge that I wasn't informed about it and I don't know why you charged me for that. I just dropped the car and dropped the key in the box and sign on line as I was supposed to. Can u tell me why u charge for that?

CHRISTOPHER R.
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Customer did not leave a comment.

Ali B.
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It's ok.

Seyed Hamid M.
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I got charged an extra $20. I had no idea about letting know Uhaul after dropping off the key online. No one told me to do that. All the process was done at the store with your employee with his personal cellphone. It was not professional and safe to ask for credit card info and using a personal cellphone. In the worst-case scenario, your employee must ask to finish the process with the client's cellphone.

Daniel C.
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Customer did not leave a comment.

PAUL K.
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The van was so dirty on the outside that I had to stop at a gas station to clean the windows before getting on with my trip. And the tires are too slippery to drive on a snowy day!

ROYW S.
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Front staff are upbeat and communication was very easy and straightforward

DEREK M. | First Impressions |
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Customer did not leave a comment.

KEVINJ G.
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Quick question -- are the vehicles all wiped down prior to rental as part of your Covid-19 protocols?? Thank you. Kevin

TIMOTHYJ K.
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Customer did not leave a comment.

AUGUSTO R F.
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Customer did not leave a comment.

FARID N.
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Excellent service

Venice S.
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Customer did not leave a comment.

Jeffrey Laurence A.
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Customer did not leave a comment.

BRITTANYAPOLLINE T.
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Customer did not leave a comment.

ROHANO G.
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Customer did not leave a comment.

Cole C.
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Customer did not leave a comment.

Jody M. | Overall Experience |
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Customer did not leave a comment.

SEANM D.
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Our customer service rep was great - Andre He made the whole experience easy

Hesam E.
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Customer did not leave a comment.

KEITHM B.
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Customer did not leave a comment.

SEYED BABAK T.
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This is the second time that I rent with the U-hall at this location. The two different cars that I rent, (A van and a 10' truck) were both old.

EDMOND V.
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Don't make people take a dolly they didn't order. It takes up usable space in the truck.

Val A.
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NOTHING to say. All Excellent! Thank you very much !

Mehrdad D.
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Customer did not leave a comment.

Paul C.
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The Representative Kept me waiting for 5 minutes standing there when there was no one else in the store and was not on phone, she was just sitting there behind the counter looking at cameras not wearing a mask (had it below her chin) and she was continuously wiping her face and nose with her bare hand and then proceeds to hand me a key without sanitizing. Even without Covid that's still pretty brutal. Anyway, wasn't very happy with that. The rest of the trip/rental unit was fine.

SCOTTB C.
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Your employee was polite and efficient. Everything was ready to go. It was the same upon return. Absolutely no complaints. Thank you!

Seyed S.
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Customer did not leave a comment.

Kimberly B.
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I'm extremely disappointed with my experience overall. I originally rented this truck to move out of my home and place a majority of my items in storage. When I arrived on Saturday, the employee working informed me that my storage locker, which I had reserved only a week earlier, was no longer available as it was given to another customer. I received no notification, no email, no text, absolutely nothing letting me know that my unit was no longer available. There is no warning on the website either when you reserve a unit. The employee had no issues charging my credit card for the truck rental, so then I was stuck with a truck but no storage unit. This was one of the most unprofessional things I had ever seen. I don't understand how your organization can lead customers to believe that they are receiving a unit, only to find out they gave it away. This left me in such an uncomfortable position as I had to scramble to find another unit that morning. I also had to pay extra on my truck rental because I was forced to drive further to another storage unit. Completely unacceptable service from uhaul.

CINDYJ H.
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Customer did not leave a comment.

CHRISTOPHERA T.
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Customer did not leave a comment.

KEITH M B.
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Customer did not leave a comment.

Hesam E.
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Customer did not leave a comment.

Aliakbar R.
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Customer did not leave a comment.

EDMOND V.
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Customer did not leave a comment.

RODNEY A C.
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The truck was so shaky that we couldn't even drink a coffee in the truck. We couldn't go over 50km per hour! I requested a new truck and had no luck. I was told I would get a refund or a credit and got nothing. When I returned the truck I was attempting to speak to the management and she didn't even look up from the paper she was looking at the whole time I talked. I waited for two minutes until she looked up at me. Zero customer service.

SARAHJ K.
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Don't argue what size the customer wanted to order. I was told ( probably because I'm a woman) that I didn't need a larger truck. We had to make unnecessary extra trips because I have a large amount of tools, full work shop, garden tools, yard items, outdoor furniture etc not to mention the inside furniture and household chattels. Such a waste of gas, time and manpower.

RENE YVES K.
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Customer did not leave a comment.

BRYAN L G.
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Wear masks properly, not below the nose. The staff said "I'm not afraid of covid, SARS was much worse!" Personally, I don't care how ill-informed you are, don't put me at risk due to your ignorance. I ordered a 5x9 trailer w ramp. Thr day before I was to pick it up they messaged that it was not available as it was going in for repairs. They offered a 6x12 at the same price. I asked them to check if my use could tow it. She confirmed that it could. The day to use it I had multiple confirmed reservations from 2 different locations. Now they had me reserved for a 4x7 motorcycle trailer because my vehicle couldn't tow the 6x12. I had spent half an hour ensuring my ute's electrical connection worked...wasted. luckily for me, my ancient pickup worked out and the lights even worked too, something I had strong reservations about.

DANIEL R.
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Customer did not leave a comment.

FRANCOJ B.
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Customer did not leave a comment.

MIR-BABAK M.
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Customer did not leave a comment.

PHILLIPVAUGHAN S.
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Customer did not leave a comment.

DANIELS R.
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Customer did not leave a comment.

ROBERT I.
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Customer did not leave a comment.

BIENLIP L.
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Customer did not leave a comment.

Stephanie B.
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Customer did not leave a comment.

GREGORY C.
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Fast and courteous service.

christine S. | Overall Experience |
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Great price for a monthly indoor storage unit. Clean and warm. I would use the service again and recommend UHaul to anyone.

Alison M. | Overall Experience |
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Customer did not leave a comment.

CHARLESA G S.
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Aurora location was excellent. Bradford where reservation first made was deplorable.

JOHN G.
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Lady that I picked up the truck from was miserable. When I dropped it off, the guy was very helpful.

GAVINF M.
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I found the charge for the mileage I bit steep, I went to from aurora to Whitby to Bradford back to Aurora And total bill was $ 200 plus $52. In Gas. Had Truck back in 5 hrs .

OLUFEMISTEPHEN O.
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Customer did not leave a comment.

GLENDAB C.
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Customer did not leave a comment.

Tom B.
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Customer did not leave a comment.

BRIAN B.
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Upon checkout I was informed about the the verified mileage charges, however there was no mention I was being charged for a utility Dolly that I didn't use. Apparently there is some tab on the dolly that was either broken by a box or something else that impacted it. However the dolly was never used. When I told the rep I never used the dolly, he basically said the tab was broken I charged you for it too bad. I had to spend 20 minutes on hold with U-Haul to reach a rep and another 15 minutes explaining the situation, over 30 minutes of my time to rectify something that should have been addressed before I left. Further to this, I declined a dolly when I rented the vehicle, if there is some tab that can be broken inadvertently and a client declines the dolly the dolly should not be in the vehicle, period. I have my own dolly and the storage facility I was using also provides one, which is why it was declined on the initial rental request and was never used. As soon as I said it wasn't used and could even show photos of my own dolly there the charge should have been reversed. The $10.00 is nominal it's the principal of the situation. I guess the next time I rent I will have to explicitly request all dollys, packing blankets and anything else that is potentially chargeable and not part of the vehicle itself or related to mileage be removed.

KEVINP C.
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Great staff at this location.

PHILIP T.
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Customer service, from making the reservation to pick up and drop off was unorganized, incoherent and it seemed that the representatives would rather be anywhere else.

jonathan b. | First Impressions |
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Customer did not leave a comment.

Can C.
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Customer did not leave a comment.

MICHEL S.
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none

Danielle T.
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The truck was clean and well maintained. Once I got used to the feel of the truck and the differences from my car it was easy to drive. It was a little confusing having all the settings be set for American driving and having to keep in mind to convert to metric. The woman who greeted me after my confession with the truck sitting there unlocked and with the keys in the engine and the location door locked could have been kinder and more understanding to the fact that I was very unsure what to do. I tried to knock on the window and did not get any response of acknowledgement and despite having completed the online check in there was no directions on what else to do next if the door is locked with no response so I started to evaluate the condition of the truck and this is when she finally came out only to yell at me. It also would have been more helpful to have the quote include taxes as I thought I had paid for everything but had to pay almost $200 more when picking up the truck for taxes.

ALEXANDERB W.
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No one took me out to the truck to explain the towing on off button. Was my first time renting a truck. The decals were under the steering wheel and not to visible to read.

Albert K.
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I cant , u ll have to find out yourself , cuz some things cant be taught

ERIC WILLIAM L.
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Customer did not leave a comment.

David Z.
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1. Trailer was pre-paid online to avoid interaction upon pick-up but had to pay upon pick-up 2. Dolly was not provided despite having prepaid... There were 4 dollys sitting there, but staff member said they were for local reservations only. Other employee (assuming manager) came out having heard conversation and said he would call head-office to see if he could provide one. By then, I had already paid and was frustrated 3. Amount charged was more than originally paid online... despite not including $10 dolly. Maybe taxes, but why would taxes not have been originally charged. 4. Original location reserved with Richmond Hill... Was then informed that pickup would be Aurora (further from home) 5. Employee did not seem at all interested in satisfying the customer Overall a very poor customer service experience

ERICW R.
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Check out and check in were quick and efficient. The trailer that I rented was clean and in good condition. All around a positive experience.

Mansoor R.
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Customer did not leave a comment.

JAMISONIAN CAMPB K.
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No truck available at pick up, after making a reservation. Told they left a voicemail the night before, which I never received. Denied the $50 Equipment “guarantee” I really have no reason to return or recommend U-Haul to anyone.

EMILS S.
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very good service!

TODD S.
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Customer did not leave a comment.

ANDREWGEORGE M.
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Customer did not leave a comment.

REZA A.
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Customer did not leave a comment.

MICHAEL L.
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Service associates were helpful and pleasant. The check in and check out was very quick and easy.

MICHAELXIAN WEN L.
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Customer did not leave a comment.

Jeff M.
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The mobile check out did not get setup as we were told. Had to sit out front of this location for an hour until they opened. Luckily the gentlemen working there helped as out as soon as he could. I do appreciate that, as customer service is rare these days. Other than the prices skyrocketed I was very happy with the truck and services.

Daniel K.
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Everything about the rental itself and the location were excellent. My only complaint is about the reservation process. Twice my confirmed reservation was changed. The result of the changes was that I had to drive 25mi each way to pick up a smaller truck than I originally wanted. The fact that I had to pay for that extra mileage seems most unfair. Again, not the locations fault at all.

TREVORE W.
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Parking spaces could be better for customers.

JESSICASARAH W.
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Customer did not leave a comment.

JAYSONG M.
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Individual who greeted us was not welcoming and quite miserable. We reserved a furniture trolley and it was not available and there was no notice given of this. This was a key requirement for us to be able to move the piano we rented the truck for. The truck itself was in horrible shape. The transmission sounded like it was going to ‘blow up'. This is clear from the gas consumption - we went 27 miles and spent $20 to fill the truck back up on return. Had we been going further or moving more belongings we would have returned the truck immediately. The required back up warning was also not working. We had to go to the Newmarket location to pick up the trolley and if we ever use your company again, we will go to this location where the gentleman who greeted us was helpful and kind.

Rebecca M. | Overall Experience |
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Customer did not leave a comment.

Tracey G. | Overall Experience |
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This has been a terrible experience. I showed up to the facility 4 times with full vehicles and my boxes weren’t there. I have spend countless hours on hold and trying to rearrange shipping times etc. This is still not sorted out. I am beyond frustrated.

James H.
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Customer did not leave a comment.

JUSTINDOUGLAS M.
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After being switch from the Newmarket location to Aurora location due to a truck break down My truck was not there when I went to pick up. the previous customer had not returned it.

Lawton A.
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Customer did not leave a comment.

CHENJIANG Z.
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1, Pre-booked furniture dolly was not available, the S. Asian staff use the previous shift colleague as a strong excuse; 2, The gas is only 3/5 level when the vehicle was picked up, but the S. Asian staff insisted to this is full tank and need be filled full at return which I did. It is kind of cheating.

SANDRA S. | Overall Experience |
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Customer did not leave a comment.

Jameson L. | First Impressions |
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Customer did not leave a comment.

Vicky D. | Overall Experience |
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My experience with the Aurora, Ontario office for a storage locker and truck rental was flawless. Last year we tried to book a small trailer online. That was impossible.

ADAMJ G.
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I was frustrated with the changes in pickup time, but happy that my contact worked hard to find the truck we wanted. I guess the two go together.

Charles T. | First Impressions |
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The facility is clean and easy to access.

Josh R.
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Customer did not leave a comment.

JOHNK G.
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My issue was with the usual computer system. There was damage to the roof before I picked it up but the roof picture on the check in software showed no damage.....dont you check for damage after each use?

ROBERTA B.
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great people and great service

MAHER A.
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Customer did not leave a comment.

DIANES C.
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Fast and courteous

FLORENCEWINGLUM C.
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I would not recommend Uhaul to anyone. I called the 800# and reserved at the Newmarket location. I was called on the morning of the rental to be told it was moved to another city. Angelina Ramdihal was nice but when i did not accept her B.S. script she became nasty with me. I did further research directly with the Newmarket location to find out they dont have Van's and are always oversold to intentionally disrupt the customer. This was a setup. What you can do to improve is clear. Refund my rental 100% and have someone from Uhaul Brampton to call me to say "Paul we are sorry, we had a miss on this one" I highly doubt i will hear from anyone. Uhaul people you are terrible business people

ANTONIO G L.
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Customer did not leave a comment.

JANICEL L.
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Customer did not leave a comment.

JESSECLAUDE R.
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Customer did not leave a comment.

JENNIFERG L.
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Check the shocks/springs in the front end. it was a very bouncy ride to and from London. Also, you might want to air out the vehicles before you give them -mine smelled bad.

DARCY C.
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Customer did not leave a comment.

WEIWEN T.
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The service was very good that fits my purpose perfectly. I could get a truck by 7pm for several hours. The truck was not very clean, but it's not a big deal, for I could sweep quickly to make it clean and found a carpet as cushion. Nothing for the staff to improve, but a reminder for users to try to prepare well for the next user. The pervious user must be in rush, for he left a LED lamp magnetically stick to the inside of the truck.

Rebecca M. | First Impressions |
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The lady who helped me was very kind and took the time to show the unit and have it cleaned. Was very helpful!

Rodrigo I.
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Customer did not leave a comment.

Tony G.
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Customer did not leave a comment.

WAYNEEDWARD A.
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Customer did not leave a comment.

PRIYANTHE M.
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Customer did not leave a comment.

MICHAELEDWARD L.
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Both pick up and drop off were both pleasant and easy - staff was friendly and helpful!

Tracey G. | First Impressions |
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Ordered u boxes 2 weeks prior and they were not at the location when I arrived with loaded vehicles.

Robert L.
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Customer did not leave a comment.

Jonathon M.
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Customer did not leave a comment.

hanton t. | First Impressions |
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Customer did not leave a comment.

Margo B. | First Impressions |
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Customer did not leave a comment.

Richard S. | First Impressions |
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Customer did not leave a comment.

Alana Y. | Overall Experience |
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Customer did not leave a comment.

Rui A. | Overall Experience |
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Customer did not leave a comment.

JON T. | Overall Experience |
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I was only ever there twice, when I filled my locker and when I emptied it. Both times the staff member who was working was friendly and helpful. That is becoming a very rare thing these days.

SERGEY T. | Overall Experience |
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Good professional staff. I mostly deal with Oleg, very good experience! Will be back any time, hope to see Oleg still be there, very friendly and professional attitude!

DAVID B. | Overall Experience |
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I wasn't impressed with the increase in my monthly charges after I had already signed a contract for a lower monthly rate.

Charles L. | First Impressions |
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My experience was positive with the exception of the manager’s attitude. I did take her suggestion and have now followed up with Customer Service.

Victor C. | Overall Experience |
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I really liked everything

MARK S. | Overall Experience |
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We moved out on June 28th not July 2nd as stated above. The staff was very unfriendly and not helpful. Staff acted like they didn’t care. I wouldn’t recommend this facility.

Jonas H. | Overall Experience |
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The unit we rented was adequate and convenient. When we emptied the unit we found a dead mouse in the unit on top of our furniture. I notified the clerk at the front desk about it and showed a picture of it. This was the only downside doing business with U-Haul.

Courtinee Ann B. | Overall Experience |
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Customer did not leave a comment.

Lisa L. | First Impressions |
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Customer service rep was rude and very ignorant when we went to pick up truck U haul made a very big booking error and rep was not willing to help

Laura R. | First Impressions |
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Customer did not leave a comment.

Conrad T. | Overall Experience |
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Customer did not leave a comment.

Ruth H. | First Impressions |
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Customer did not leave a comment.

Teresa K. | Overall Experience |
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Customer did not leave a comment.

Makayla H. | First Impressions |
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Customer did not leave a comment.

Victor C. | First Impressions |
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Customer did not leave a comment.

SHAHO S. | First Impressions |
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Waited outside for few minutes to be let in. They lady inside was terrified of corona virus

Marcia B. | First Impressions |
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Staff were excellent -- particularly Cody.

Teresa K. | First Impressions |
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Very fast and friendly service

Jim S. | Overall Experience |
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Helpful and friendly staff have been great in all rental vehicle arrangements and the storage space we rented for a few months. The staff was very helpful and loaned us tools to help our move today.

Ketty B. | Overall Experience |
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Thank you for your help to make it an easy move... the only thing I would say is the elevator door needs to remain open for easy of loading and unloading to get stuff to storage unit/locker.

TERESA Z. | Overall Experience |
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Hello :) Can I please have an email sent to me at teresa@sierraflower.com stating that my move out date was officially September 25th, 2019 and that no more payments will be charged to the credit card

Roger H. | Overall Experience |
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Over all I would store again at UHaul

Hung T. | First Impressions |
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Becky was very kind and helpful !

Gladys B. | Overall Experience |
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can't compare to other units as I have never used one before. However it is close and convenient to me and I was happy with the service and the clean and tidy location.

shirin a. | First Impressions |
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Zaid Razak was exceptional in his customer service. He went above and beyond. Helped answer all my questions.

Judika T. | First Impressions |
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All I can say is that uhaul treated me exceptionally well. The service I received was wonderful ! Thank you

SHERYL T. | Overall Experience |
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We use the unheated storage and it worked just fine. Sometimes the doors were hard to open but we got it. The staff is very friendly.

Peter K. | Overall Experience |
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The staff at this location are are the best. Need more guys like that.

Mingyan K. | Overall Experience |
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The staff was very helpful when I moved my furniture into the storage. His help means lots to me. I would like to thanks him again.

DANA G. | Overall Experience |
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Excellent facility and very helpful staff .

Robert t. | Overall Experience |
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Everything went very well.

I F. | Overall Experience |
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no other comments needed

Ian H. | Overall Experience |
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Very good facility

David T. | Overall Experience |
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I was supposed to get a free month when I rented the trailer. But I did not get it the month I thought I was going to get free I was charge late fees. Everything was great other then that.

Karin M. | Overall Experience |
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clean friendly acccessible

SAMANTHA D. | Overall Experience |
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Very nice experience!

Indupark I. | Overall Experience |
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The major factor is that I paid until about August 10, 2018, moved out on July 20, 2018 but no rebate on the overpayment of approx $150.00 This is why I would not recommend UHaul storage to a friend!

Mario D. | Overall Experience |
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Will be back when required

No reviews have been submitted for this location.

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