Was not provided the access code to my unit for almost a week along with calling the store with no reply which coast needed out of pocket the staff was unprofessional along with the fact they provided me a vehicle on empty after being told it was on 1/8th.Shawn B. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Wesconnett
U-Haul Truck Share 24/7© Location
Jacksonville, FL 32210
(@ Tampico between the public library and Walmart)
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Anwar M. | Overall Experience
Easy check in. Questions answered on up coming rental reservation. Very fast.THOMAS C. | Overall Experience
Always a different staff each month,at one point they cut my lock off after mistaking me for another Tennant that was moving out.when th mgr told me not to worry about paying my rent for that month they penalized me for not paying.of course when I went back in to resolve,that guy was no longer there to confirm what had happened the previous monthPATRICK G. | Overall Experience
This site will work with you very helpful and kind peopleTiffany D. | Overall Experience
Always get great service.frances w. | First Impressions
Customer did not leave a comment.MICHAEL W. | First Impressions
nadanora c. | Overall Experience
Customer did not leave a comment.NICHOLAS D. | Overall Experience
My unit became roach infested when calling office i could rarely talk to local office staff when reporting and resolving the issue national staff would take a msg and i never received a return call had to go to the office there i was given ins number to call and was told uhaul dont do pest control i lost my key i wasted time calling uhaul for help to no avail went to office someone was to meet me with fogger for me to use as the ins agent advise them to do the pest control no one showed went back to office next day young lady met me and gave me the foggers i set the off in the unit my unit door was stuck calling uhaul call goes to national as usual they took my number msg surpise i got a call back only to get stood up someone was to meet me at my unit they didnt show i had to go to office and they did show up this time sadly i threw away all my clothes and other items and moved the remaining things to a different storage place uhaul facilty and customer service was awful i would expect this company to provide pest control and check unit doors condition and great customer service these units are not cheap.i struggle to pay im on a fixed income but i wanted a safe clean secure and kind people to assist.when neededpaula j. | Overall Experience
Customer did not leave a comment.Charlotte L. | Overall Experience
Customer did not leave a comment.William F. | Overall Experience
Customer did not leave a comment.Dana F. | Overall Experience
Rented RV storage the last6 years. Convenient and cost savings. Location is Florida. Minimal winterizing, not necessary to drive 1000+ miles home which saves on gas and less wear and tear.THOMAS C. | First Impressions
Customer did not leave a comment.Sam B. | Overall Experience
Customer did not leave a comment.emmanuel r. | First Impressions
A truck parked next to our camper covered our camper in mud and debris. The truck hit two cars in the space on the other side and U-Haul did nothing. This place smells like cat urine. Staff at the neighboring facility and over the phone are virtually useless if you can get them at all. Staff should be present at the Wesconnett facility but U-Haul cuts corners so no one is present on site. You have to drive a couple miles down the road to get anyone. I would definitely not recommend this storage facility to anyone.Stuart B. | Overall Experience
Zero communication.Kevin A. | Overall Experience
I had to go to 3 different U-Haul to finally get my storage. No one told me this location had no office after I sit there 45 minutes waiting in someone to return like customer service told me to do. I was late getting to my moving appointment that I hired movers through y’allKallia S. | First Impressions
Customer did not leave a comment.Linda B. | Overall Experience
When I got to the location the code that your company had provided me didnt work, there was no one on grounds to help me at all. I called the number for the location and it was a corporate number and I had to go the blanding site to cancel my reservation because they couldnt do it over the phone i ended up having to walk all the way to blanding just to get a refund. The website says no where on there that its a hub location or 2nd entaty that the main hub is 6100 blanding blvd and there will be no one on the westconnect location and that it isnt 24 hrs when it clearly says it is 24 hrs. So i am waiting for the 72.10 to be put back on my card. I will not recommend ur company for storage.Lauren G. | Online Move In
Customer did not leave a comment.DAVID F. | Online Move In
Storage was great no issues I will surely recommendSharon B. | Overall Experience
Customer did not leave a comment.william b. | Overall Experience
I tried to call the office number several times no answered. I wanted a closed in unit not a parking spot. i would like a refund for the money I spent. I cant even find out if anything else was available because no one answered phoneErika G. | Online Move In
The staff at u-Haul have all been very helpful and nice. Even though there is no one physically present at the U- Haul right now, they are not far away.Linda J. | Overall Experience
This I-haul place served me amazingly Always willing to work things out with me when financial times got rough Only bad thing was the rat droppings in the storage unit constantly However I would definitely return and recommend using for others Thank youLamar I. | Overall Experience
Easy and fastZANTAVEON M. | Online Move In
The truck had a huge hole which damage a few boxes and my fur bench🤦🏾♀️🥺🙄 but the helpful gentleman started a damaged insurance claim.Chanel R. | First Impressions
Customer did not leave a comment.robin g. | First Impressions
Fob didn't work from day one. And several weeks after. No one ever answers the phone locally.Joseph H. | Overall Experience
Customer did not leave a comment.Meltonia E. | Online Move In
Customer did not leave a comment.ULYSSES B. | Overall Experience
Missing the building letter on instructionMartha A. | Online Move In
This was a better experience although my last experience was never compensated or ever addressedKEVIN E. | First Impressions
Customer did not leave a comment.Kevin C. | Overall Experience
Worst customer service GM sheena was really rude would never recommend this storejanice r. | Overall Experience
The general manager at this store name Sheena is very rude person no customer service i would never recommend this storejanice r. | First Impressions
Customer did not leave a comment.Barbara S. | Overall Experience
Customer did not leave a comment.ALEX I. | Overall Experience
Customer did not leave a comment.Nise W. | Online Move In
Customer did not leave a comment.Kimberly W. | First Impressions
Always good service! I don't think I have ever spent more than about 10 minutes there which is very nice for my hectic schedule.John P. | First Impressions
Customer did not leave a comment.Autricia G. | First Impressions
Remote to open gate did not work.Thomas C. | Overall Experience
Customer did not leave a comment.Joshua S. | Overall Experience
Customer did not leave a comment.Sandra D. | First Impressions
Customer did not leave a comment.Lorna D. | First Impressions
Customer service was excellent i needed a storage also didn't have one there took his time to locate one for me at another facility, as business began to get busy he was courteous to others as they waited. All of them seem to enjoy customers and accomplished serving themDEBRA M. | First Impressions
Customer did not leave a comment.Barbara S. | First Impressions
Clean inside unit.Lee E. | First Impressions
Storage had rats droppings. Roaches and spiders everywhere there in all my stiffWhitney M. | Overall Experience
I reserved my space on line. A lot of questions were repeated at the checkin. Process seemed to take longer than I thought it should have. Gate clicker did not work.Thomas C. | First Impressions
Great Team, they go above and beyond to assist you, the office was full and they manage to greet you and make everyone feel welcomeRicardo R. | First Impressions
Customer did not leave a comment.Paquita L. | Overall Experience
Needed to be refunded and was not after being told I would be called in 20-30 minutes by the manager to actually assist me but he never called or reached out. Still awaiting over a week.Brielle W. | Online Move In
Customer did not leave a comment.ramon c. | Overall Experience
Great service thankyouAnthony P. | Overall Experience
Customer did not leave a comment.Eric W. | First Impressions
Friendly staff and secure facility. We had our camper stored there on and off for almost two years, the last time, it was there for almost a year straight. It was dusty when we finally came to pick it up, but there were no rodent or insect infestations which were our biggest concern leaving it for so long. We would recommend this location and will definitely use them again in the future.Gordon K. | Overall Experience
871068-00108219 is my account number. I am trying to add it and have not been successful. Called 800 number and they stated it would be taken care of. How am I to pay when I have no verifying account? I also need a remote for access to gate.Voronica B. | Online Move In
AwesomeEdward S. | First Impressions
The actual storage location on 103rd does not have an office. I found out about it through the 6100 Blanding, Super Center.Andrew B. | Overall Experience
We pulled up not scheduled to turn in a car transport, and find a large storage unit, and Charlotte was able to help us. I was very grateful!Andrew B. | First Impressions
Sign out was easy and fast.THOMAS C. | Overall Experience
Thank you for helping with great customer service hassel free.Jamie W. | First Impressions
Multiple times their was people jumping the fence and sneaking in, I never once felt safe with my motorcycle stored at that facility. Need bob wire on top of the fence and LED over every storage unit.AKEEM P. | Overall Experience
UHaul is good for my time of needs very easy to get to. So of there workers know what they are doing.Brenda T. | Overall Experience
I enjoyed the facility for so many years. Communication between client and storage mgmt should be easier! I tried numerous times nvr got called back. This is bad service! I’d use another company nowDAVID G. | Overall Experience
Highly recommend! Great serviceApril R. | First Impressions
Great job. Was easy and worked with me when my reservation was canceled due to the hurricane.BRIANNA B. | First Impressions
The facilities are very clean. The first time I went to my unit it was before daylight. I had trouble finding it and a lady met me, directed me to my unit and had a pair of scissors to open my lock.Steve P. | First Impressions
Luke was excellent. Great employeeGREGORY H. | First Impressions
Storage area was very secure. ThanksERIC S. | Overall Experience
I appreciate your kindness during my rental time with yoour company.Irene S. | Overall Experience
Ample size and a reasonable price combined with a helpful staff and a great location made for the great experience. Will def use again .Steven M. | Overall Experience
Workers were very nice and knowledgeableGwendolyn B. | First Impressions
Meagan is the best!Jennifer C. | Overall Experience
Thank you for helping me with every thing.Lisa S. | Overall Experience
Staff bnbis awesome.irene s. | Overall Experience
the staff at the storage location it self was great...I moved out before 02/11/2019 ...however I was not advised prior to renting the storage that my rent would not be prorated so I am upset that I waciarica m. | Overall Experience
Everything was ok.jim c. | First Impressions
GREAT employees.Laura B. | First Impressions
I still would like to see people on sight the automated thing is okay but I would still like to see people on sightchristie l. | Overall Experience
Room for improvementShantrel D. | Overall Experience
The call service is very poor. The ladies would require giving them a lot of identifying information and then no one would call us back. This happened several times. Very frustrating.david t. | First Impressions
I have used the storage for about two years and I have no complait I have enjoyed it. Thank youIRA H. | Overall Experience
They need to get the way they handle payment fixed. I was under the impression payment was automatic to come out of my bank account but instead I was hit with a hefty "late' fee. Ridiculous.Cindy H. | Overall Experience
This is absolutely the worst UHaul facility I have ever been to! I have moved many times and can say that using U-Haul. Recommend mananagment change and facility refurbishment. Storage unit leaked.Christopher W. | Overall Experience
I am very disappoint with UHaul furniture got messed was paying insurance and you all refuse to reimburse me...awful letting everyone know what UHaul did to meBrenda W. | Overall Experience
Staff was extremely friendly and helpful. Great price for vehicle storage.Joseph M. | Overall Experience
Worst experience as a customer with any entity. My calls were transferred numerous times and no one had an answer for any of my questions. Rude CSR lady. Overall experience was horrible at best.Joaquin S. | Reservation
My 1st experience wasn't quite what I thought it would be but after I went in the next day I had a wonderful experience with the management and staff I definitely recommend this place as a 5 star ...danny m. | Reservation
couldn’t find our reservation upon arrival, collected another credit card number to create a new account for the remtal and tried to charge For the free rent. Then placed a lock on unit for nonpaymentJUNE G. | Reservation
Could not speak with on site personKelvin P. | Overall Experience
Great service providedzhaquasha w. | Reservation
The staff was very knowledgeable and helpful at all time.John H. | Overall Experience
My name isn’t Mitchell Lee, I made that clear numerous times. The gate card never worked, they were aware and did nothing. The gate acknowledged me as some lady named Amanda & nothing was done. ThanksMitchell L. | Overall Experience
Location says 24 hours & we got there around 5pm & no one was there. The online check in would NOT let us check in. Had to find another storage since U-Haul was just not cooperating.David H. | Reservation
There is no office at this location making it necessary to drive to Blanding Blvd.ALAN F. | Overall Experience
NAAllen G. | Overall Experience
Excellent customer service representative found me a shed at the last minute. My reservation was at the wrong part of the city. Which wasn't convenient for me at all.deborah e. | Overall Experience
Thank you for you impeccable customer service. If I ever need storage again I will be using you all and this location.SHANDRA S. | Overall Experience
My experience was excellent, the employees were friendly, helpful, and knowledgeable.Ethna L. | Overall Experience
The whole "leave your lock on an empty unit otherwise it'll be kicked out of the system and future access will be denied" is ridiculous. Rent is paid monthly thereby access should be monthly.JOSHUA S. | Overall Experience
Drop off was a nightmare. The GM Paul screamed at me in front of other customers.Tina F.
Told clerk miles were off from contract.... I guess she forgot to change it and I was still charged for 2 miles. Yeah only 2 miles but uhaul wants their money for only 2 miles. Other then that a great experience.DENITA D.
Very satisfiedFrances D.
Customer did not leave a comment.marta G.
The agent was amazing!!JAMESY R.
Customer did not leave a comment.Alisha W.
Customer did not leave a comment.florence T.
Customer did not leave a comment.ALEX B.
Offer them a free beer after there userobert B.
Customer did not leave a comment.dan L.
Customer did not leave a comment.timothy N.
Customer did not leave a comment.gerald M.
The experience was great and employee was very accommodating keep doing what you're doingantonio T.
Customer did not leave a comment.Mary W.
Very helpful and friendly peopleCharles D.
Customer did not leave a comment.Maddison S.
Customer did not leave a comment.Taylore C.
My significant other was recently diagnosed with a terminal illness and our lives sudden changed! We made a decision to move out of town closer to his family as he receives treatment. I was so worried about moving our belongings to a new city and still managing his care. Donyell was overly amazing in eliminating my stress of moving!!! She demonstrated excellent customer service skills and professionalism! Donyell was with me during our entire moving process...from choosing packing supplies, reserving our storage unit, booking the U-Haul truck, and even providing kind words of love & encouragement! If I could come to her store EVERY time I needed to move...I totally would! I would overly recommend anyone moving to or from the Jacksonville area to stop by and see Donyell! Never has my moving experience been so carefree and smooth! Thank you Donyell for your awesomeness!!Jasmine H.
The truck I drove had an issue with a break light. The light beeps and throughout the entire time driving. I even called roadside assistance thinking there was an issue with the truck but they cleared it to drive. Apparently management at his location knows about the issue and still decided to put me though the unbearable experience of driving with a loud beeping noise. I am not exaggerating, I rented a 26 foot truck and the beeping was loud.luis C.
They reserved on my account twice as much as they said and I had a different payment go thru because of it.Melissa W.
Customer did not leave a comment.daryl B.
Thanks alot for the help.This location is the BESTLashameka M.
The manager, Donyell, helped me with a tire issue that we had during our rental and made it a smooth and easy transaction overall. She was fantastic!!Tammy F.
Customer did not leave a comment.david A.
Customer did not leave a comment.KEITH W.
I got charged for fuel when I put the gas tank at exactly the same place as when I got it and I got an extra charge for using the dolly because of the paper thin zip tie they use broke. And the dolly never once got used. the box truck was falling apart interior wise. and could barely get out of its own way running like crap.Alexander L.
Went to one location asked for a truck with the price 19.95$ they ended up getting me scheduled for a 29.95$ truck that I didn't ask for only needed a small truck for a washer and dryer. Got upset but the location I was at to pick up fixed the problem. Wish I would have known I was spending $100 for truck miles and gas because I would have paid someone gas to use there truck and not a uhaul. I could have saved so much more money instead of being broke now due to all the fees and crap for a uhaul truck. Never will I do that again.Amanda M.
Customer did not leave a comment.Victor W.
Very smooth I have rented from uhaul several times. I recommend to check in on line it cuts the time in half or more at the location I have never spent more than 15 mins after i reach the counter.Clifford F.
My experience with them was GREAT!lacourtney L.
You have the most friendlist of staff there. There really isnt anything that i could suggest doing differently sines they are the best. The manager i think her name is Donelle was so nice and took her time to explain everything. You have the best staff Aloha Debbie HiroseDebbie H.
Customer did not leave a comment.ERNEST W.
Customer did not leave a comment.Tonya W.
Donyell Crews was professional, courteous, and extremely hard working. It was a pleasure conducting business with her.RICHARD B.
Customer did not leave a comment.dwight S.
Your representative was professional and courteous . Would recommend her for promotion.CLIFFORD L.
Customer did not leave a comment.ifeyinka H.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.Kayla M.
Excellent customer appreciation by management and staffclausell R.
Great customer service!! I was in and out quickly.Kristian B.
Customer did not leave a comment.angelia B.
I was thankful for help I receivedKenya M.
Customer did not leave a comment.MERCEDES O.
Donyell was great and very helpfulTiffany F.
I think Donyell is the best!!! Great customer service at this location!!!KRISTIAN B.
Nothing everything was outstanding.GLORIA W.
When we walked into thw office we were greeted by a smiling face! I believe her name was Donray, not sure, i know the first part was Don. She was peppy and very professional and nice. That girl needs a raise!!!! Then when we dropped the truck off we were greeted by another very nice lady. It only took about five minutes and we were gone. We live in Brevard County and it was so nice to have everything ready as soon as we walked in. Thank you UHaul!!!Robin L.
Both women that helped me at this location were great! The one who initially rented my van was pleasant and prompt, I did not get her name. When I returned the van, Brenda was incredibly friendly and accommodating; she offered to take care of a rental day because of an issue I had with the vehicle... Something not even entirely the fault of uhaul! (stuck). Thanks again for the great service ; highly recommended!Michael M.
Extremely poor phone etiquette. Transmission and battery were bad. We were accused of theft because we needed extra days.June L.
I had left my granddaughter ipad in the cargo van and when I drop the van off after hours I contact the office which I though I was talking to the office direct office to inform them to put it up and the very next day I went to pick it up the didn't have it and II track the ipad there. Very upsetLisa M.
Customer did not leave a comment.Tonya W.
This was the best U-Haul experience my wife and I have ever had. The representative was polite, articulate, and overall had great customer service, explaining and answering in detail every question we had. Definitely will be using this location again!Lloyd F.
Customer did not leave a comment.sandra S.
Customer did not leave a comment.Louise R.
The manager Donyell is great!! She is very patient has A very good attitude bout her job she is a good asset to y'all company.. KEEP UP THE GOOD WORK!!! I WILL ALWAYS USE THIS LOCATION AND I WILL SPREAD THE WORD TOO ALL MY FRIENDS!!! Thanks Donyell for your work..jerrod H.
Customer did not leave a comment.carol M.
Customer did not leave a comment.Lisa R.
Customer did not leave a comment.Felicia M.
Very good experience!?SHANTELL B.
Just keep providing excellent customer service..RERA W.
Staff was a pleasure to work with!Jennifer G.
Keep doing what your doing. Also if possible...the trick return area needs to be better.ZACHARY H.
Customer did not leave a comment.ALICIA J.
Customer did not leave a comment.Leslie G.
Customer did not leave a comment.Mark S.
very satisfied customer.. Thank you very muchErlinda Santos G.
Store front does not give you the idea it is a full service U-Haul distributor. I have lived here for 15 plus years and thought it was only a storage unit facility. Now that I know I can rent the normal U-Haul items, this locale is much more convenient than the one further away I have used in the past. 2 great employee's, very helpful who supported me in my rental process. Thankswilliam R.
Keep up the good workJulie S.
This moving experience was great with the great service ..Picking up and returning the truck was quick and easy..Many thanks RSROBERT S.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.chahone R.
Customer did not leave a comment.mikiesha R.
The clearance height wasn't announced anywhere. I don't know if it was because it was a van but it's a nice thing to have. Also, the last time we rented a van there was no partition between the cargo part and the cab. This rental's van had a cage between the cab and cargo space which meant that we couldn't leave the ac on while we were organizing in the back without risking vehicle theft. As this is Florida, ac availability is quite key. These are suggestions, not complaints, we love this company and will readily choose you again.LAURA L.
The drop off went very smooth and quick. The young lady was very efficient and pleasant to deal with.Elaine R.
Customer did not leave a comment.Susan A.
I love the whole team i told the people next door who was also moving bout them and they went there as well and GM she is awesome and i think her so much for the help and friendlinessKI'BRELLE W.
This is the second time this year I have rented a unit from this U-Haul location. Staff has always been very friendly and helpful.Barbara H.
Customer did not leave a comment.Otmar G.
This particular location was fine. Its the reservation department that I had problems with. Samuel was very nice and knowledgeable about the business.Ashley F.
Customer did not leave a comment.Carl O.
Customer did not leave a comment.Ericka R.
Been dping business here a long time.. Will always use this location..Vickey F.
Customer did not leave a comment.Stephanie M.
The lady (Donyell) that serviced me in the morning with the pick up was outstanding. However, the man that serviced me that afternoon when I returned the product was very rude and degrading. He had absolutely no customer service skills, or people skills, at all, for that matter.mariah H.
Customer did not leave a comment.SHARDAI J.
They are always very nice and very professional here!! THE GENERAL MANAGER is awesome!!Shiquala B.
The Staff was Amazing!! Very Friendly and Extra Polite!!brigett B.
Customer did not leave a comment.Wilber G.
Customer did not leave a comment.Patrick M.
The service at this uhaul location was above and beyond excellent. The manager provided me with the rental truck that morning. Upon returning the vehicle I was greeted by another young lady that was smiling and very polite. The manager is setting a very good example of what excellent customer service looks like and her employees are following it.TARNEISHA S.
All goodMARK S.
Easier access for turning Truck into aislesdavid L.
Change the name. It's not even close to the street it's named after. Makes it confusing to it location. Maybe Uhaul by the library 103rd. But overall good people working there.Steve K.
Customer did not leave a comment.booker A.
Thank you for excellent service!GEORGE S.
Customer did not leave a comment.Marshonne D.
We ordered a dolly, however it was not in the van. We did not realize this until we had made it all the way to the furniture store and thus we had to drive all the way back since it was needed in order to move the furniture.Michelle H.
Additional Services at this Location
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