I wasn't the one who dropped off vehicle so I cant rate.
Alan NicholsCustomer Reviews for U-Haul Moving & Storage of West Athens
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
not a good description of original unit, online, which was limited due to a low ceiling height. Staff was wonderful in helping us figure out our best options and getting us a unit that did work for us. The free month rent with the truck rental was what drew us to this facility.
Michael Winsor | Online Move InI needed a bigger storage unit and it was still part of the first month free promo which was really nice
RAECHEL SORIANO | First ImpressionsNothing , this location is always great! It’s the only place I’ll rent a trailer or truck!
Robert SmithThe service was outstanding, quick. I never had a problem finding everything that I need.
Glenn BrownOverall customer service was outstanding.
Wayne KiddThe advertisement that you can rent a UHUAL for $19.99 needs to have added in big print only in town bc each time I have used you I always end up paying over $100 even if the total miles are under 75 miles all the way around.
Sandy BrockThey are super busy so sometimes you have to Waite a bit but they are super nice and professional
Rogers BaileyTrain all locations to handle customers rentals like mine was! Excellent service, fast, easy, polite. I will encourage all college students parents to use this company instead of making so many trips in their cars. It was less expensive and so much easier to handle my furniture move.THANKS for a great experience!
Thatcher AndersonProvide better service and deliver promised rentals at the reservation time requested
Martina FalkThe folks at this location have been very responsive, customer focused and friendly. Super easy to drop off and go
ROBERT LANDHAMI have never been more impressed with a group of staff than I have with the one at this U-Haul. Every single person is always welcoming, professional, efficient, and so easy to work with. What a stellar group of nice humans who know their job and do it well. We will continue to do business with this store.
Laura Green | Overall ExperiencePick up and return was a very smooth transaction.
Sherry HealanThe Athens drop off location was busy and there were only two individuals on site to eventually assist me with the rental check in.
George ErckEverything was great tried getting deposits back for me but said I’d have to wait or go back to the other location .
Keinyla RuckerChange the management.
Courtney CaseMichael Smith, location manager, was amazing! His customer service and focus were among the best I have ever encountered in any area of business. U-Haul is very lucky to have him.
Charles WarnockGreat staff at this location,very patient and helpful.
Austin PendleyMuch more expensive than other storage places. Ended up here b/c I live very near to it and it was open on Sunday.
Melissa Jersawitz | First ImpressionsMichael has always been helpful and professional. He’s always treated me with respect as a customer.
GRACE ALMORIN | First ImpressionsI did have a couple boxes that were gotten into be rats/mice. Not enough to be worth complaining about but still
JOSHUA JOHNSON | Overall ExperienceAlways great service.
Charlie A CampbellCustomer service was great
Sylvia DorseyThe customer service was awesome and very professional. I was helped quick and promptly and my rental was prepared and ready for me. I had a great experience with my rental. This location made me feel royal with how fantastic the service was and how updated the rental was. I'm a big fan of Dodge cars as all I've owned are Jeeps and Dodge cars and yesterday was fun driving the RAM to handle my needs for booking it. Thank you for being top tier. This was the best U-Haul experience I've ever had renting a U-HAUL 💯
Miah BrownThe staff was always pleasant and professional
Zachary Platek | Overall ExperienceCustomer service was great from the moment I walked in and was greeted. The installer was friendly and knowledgeable.
Bryan ReynoldsThe customer service rep was friendly and upbeat, we appreciate his positive attitude
Sandra VandemoorteleEverything was fine.thank you so much
James AlmondI could find no problems with the way they operate
David SeawrightThe truck seemed like it was going to give up at any second. I think it’s about time for it to be retired. Beyond that, the staff were friendly and helpful.
Timothy FrieService Tire Monitor System light remained illuminated during entire rental time. Driver’s side window had a constant air leak above 45 MPH. Radio preset button 5 was stuck and prohibited selecting other stations.
Steve ArgoTo expensive for a one way drop
Robert KingIt was difficult to return unused boxes. I didn’t have my receipt for them
Edward WinklerThese folks are the best in Athens. They are quick, helpful, and kind. It makes for a really nice experience overall. Thank you!
martin slocumbMy first truck steering was bad. But the staff promptly got me into another truck.
Shelli JacksonEverything is fine
deroyce williamsvery happy with my experience from start to finish!
Keith BennettContinue what you are doing
Jacqueline TalmadgeThis location always provides excellent customer service!
Mara ShawThis was a great location, and the staff was very friendly and quickly got us on the road. The truck was very clean, full of gas and drove well. We had no problems with the equipment.
Jennifer EdwardsExcellent customer service from this staff! The 24/7 app was a little clunky…but staff was wonderful!
Mark SandersThey made us go 30 minutes out of our way to drop the truck off at this location instead of the place directly in town. Then they had the nerve to charge us extra for going over our mileage for dropping the truck off where they told us to.
Fredrick HeinGreat employees
mike emenekerGreat stock and friendly staff, however just short staffed. Had to wait for help on when picking up the truck and during drop off.
Andrew RoweGreat experience and fast service!!!
Scott BrownThe original ramped trailer would not work as the ramp was narrower than the 6 foot wide trailer specified on the web site. Staff was courteous and helpful in changing reservation from original location to current location to find a trailer that would work. Very impressed with seamless coordination between Uhaul sites to help get the right equipment needed.
Scott SchorrEveryone was so nice and helpful it was a pleasure to rent from uhaul and why if we need a rental vehicle we will use them in the future.
Abby DixonThe online process made this whole thing work PERFECTLY. Great Job- will tell anyone who will listen- get your rental trucks here!!
JOHN HARVEYConvenient and easy to access location, and the checkout process was quick and painless. The fellow who processed my drop off was nice and professional.
Emory LinderBrake light stayed with loud buzzing noise. I wax advised that the brakes were going in and out when brakes were applied.
Christopher GossFurniture Dolly
Sandra MorganThanks
Chunki KimBest U-Haul I know
Charles PotterThere were 3 people who helped me. Michael (I think he is the manager) and Harrison helped me decide what moving items would be best for my move. They even helped me load the items in my car because there was a lot. Kimberly L. moved me into my unit and was quick and thorough. She gave me all the info I needed and made sure I knew where my unit was and how to access the building. Great team and great experience all around. Thank you!
Thrandon Hemphill | First ImpressionsI always rent from this location. Michael is always helpful and very efficient. I would recommend this location for all you rental needs.
Roger CarltonAlways use and recommend
Derenn BellFriendly team
Christopher SommerfeldtGreat counter people and great equipment. I’m very satisfied with the experience
JOHN CUNNINGHAMThis was my 3rd and BEST Uhaul experience in Athens - this location deserves the 5 stars for today's experience!
Thomas TonnI had previously used cubeshart a month before leaving my previous residence, and the staff there and the prospective one in Athens had been giving me the run-around on final pricing. For instance, their storage units are designed to only work with a very specific lock type, and of course it's a type that NOBODY carries. I confirmed over the phone the day prior that the standard disc design of lock that every other place accepts would suffice. I also had to dispute a recurring payment that I explicitly did NOT approve at the previous location, and I had given them my intent face-to-face and by email from the start. Anyways, my experience so far with U-Haul - now and on two past occasions - has been simply pleasant. All four staff I had met at the Atlanta Hwy location excelled my expectations of courtesy, friendliness, and transparency. Despite being slightly more costly than their competitors, I'm certain that I'll be using other U-Haul-related services in the near and far future based on that.
THOMAS FETTER | First ImpressionsPrice was great for the size of the unit we had! Best prices for a climate controlled unit in all of Athens! The staff was always friendly and helpful!
LEANNE FANCHER | Overall ExperienceSuper friendly and helpful staff!
David Balty | Overall ExperienceThe service was great, but the automated repeated texts multiple times a day asking for a review is obnoxious
HE YANG | Overall ExperienceI had a great experience
BRIAN ROBERSON | Overall ExperienceFree lock was not in the unit, but they gave it to me at the desk, no problem. Otherwise all good!
Michael Merva | Online Move InRats, roaches, and heat/humidity I was there less than 2wks and had no peace of mind that my belongings wouldn't be infested. I would like a refund.
Brenda Fanning | Overall ExperienceA most excellent facility with suburb staff.
WESLEY MUILENBURG | First ImpressionsEveryone was very friendly and helpful.
Debra Rose | Overall ExperienceN/A
TERRY MOSS | Overall ExperienceMy unit near dumpster and often had furniture obstructing entry… one couch stayed for 3 weeks.
Charles Knight | Overall ExperienceThank you for the excellent storage unit and service, which was exemplary in every respect!
Charles Wickliffe | Overall ExperienceI simply love this UHaul location. I Have rented from this Athens location many times over the past 36 years! Everyone was always great. I experienced the best customer service EVER from Melissa over the past 2+ years. She is exceptional. Michael, whom is there now as well, has always been a true manager and gentleman. I will miss them and going into the facility. Until the next time....Thank You Melissa, Mike and UHaul. Debbie C.
deborah carruthers | Overall ExperienceThanks to Mike and his team for their attention and support during my storage and loading of personal items
Juan Gil | Overall ExperienceMy experience was good, but there was a dead little animal in the ventilations system, so my storage room was smelling really bad.
Teresa Freitas | Overall ExperienceMichael, Harrison, and Melissa all were competent, caring, friendly, and willing to work with me all through out the process. Many thanks!
Alan Katz | Overall ExperienceExcellent service from this Uhaul facility. I've patronized this location since the mid 1990s and will continue to do so when needed. It is the best run and maintained Uhaul facility I've ever dealt with.
JOEL PRICE | Overall ExperienceWe received great service and help. Thanks to everyone!
SALLY WALLACE | Overall ExperienceWish I could’ve gotten a smaller unit )at 1 hours notice on a move out day in a college town); but that’s quite the ask.
NOAH STECKLEY | First ImpressionsWilliam was very efficient, courteous, and helpful on a very busy Saturday morning. The other customer service agent (I did not get her name) was also very kind dealing with many customers--some of whom had not reserved a vehicle and were quite upset. They have very difficult jobs!
SALLY WALLACE | First ImpressionsEveryone and everything was excellent. Management was beyond helpful.
Camille Branch | Overall ExperienceDon't beg for a review. You don't need one, and you don't deserve one.
TRAVIS TATUM | First ImpressionsThe best customer service and everything is always well kept and in great shape. It really is climate controlled as well. I have used places that claim this and barely control the temp and humidity. This place is really well controlled
ALEXANDRIA MASON | Overall ExperienceThe ladies at this facility went over and above to help me. I apologize as I don’t remember their names but they were great, thank you!
Michelle Harper | Overall ExperienceStaff was very ver very helpful. Went out of their way to make sure we had everything we needed.
Camille Branch | First ImpressionsNo issues at all. Wish access hours were just a bit later.
CANDICE EDWARDS | Overall ExperienceI was welcomed and assisted by the owner I was a very friendly and informative fellow.
Derek Sheffield | First ImpressionsThe unit was small and had a large I-beam running through the middle of it limiting inside. I still had almost 3 weeks left on the rental and was told there was no credit for unused time and no further access to the unit for the remainder as I was vacating it. Personnel was unfriendly and unhelpful and I believe this was a manager I was dealing with.
Terry Gaines | Overall Experienceyour facility and your employees were the best in the business. the facility was clean and well organized. you folks should be running the main u haul business center.
thomas smith | First ImpressionsKim was great.
Staci Martin | Overall ExperienceWe reserved a 26' truck, well in advance. We were to empty a storage unit on site, move the contents to a new home, and then move the contents from a rental house to the new house. There was no 26' truck to be found. As a result, the two $65/hr movers, using a 17' truck, we're engaged for 9 hours. Instead of 6. My out of pocket was $195 extra. My U-Haul fees should be comped. If not, I will never use uhaul again.
John Bellamy | Overall ExperienceNo attendant in the store. Had to wait 15 min with 2 other customers before employee finally appeared. Unit was too small for size of truck, upstairs, and cut in half by a huge beam that rendered most of space unusable. 7 foot couch would not fit in supposedly 10 ft unit. No other units available at any price. It was 90 degrees at 7pm inside “climate controlled” facility. Ended up having to keep truck over night and unloading 1/2 of truck into my living room and taking off work to return the next day. Then charged for extra mileage. Would never ever use uhaul storage again and certainly would not recommend. In fact I would say avoid at all cost!
Leslie Swann | First ImpressionsGreat facility. Too expensive.
Todd Frailey | Overall ExperienceMicheal and his staff were very professional, welcoming and helpful. This is a place that takes costumer service seriously! I highly recommend it.
ALEXANDRIA MASON | First ImpressionsWhen I reserved my 10x10x10 storage unit, I was not made aware that the total SQ footage would be broken up into 2 units instead of one. I wasn't made aware of that until I arrived with a 20 ft. U-Haul truck driven from Oklahoma City to Athens, GA. It was difficult for my unloaders to get everything split up because the total sq footage was not split evenly between both units. This has also made it more difficult for me, in that I have to move things around in order to easily get to what I need. I'm not a happy camper about this. Improved communication would be beneficial to your customers. Thank you!
Debra Rose | First ImpressionsThe truck I reserved wasn’t available at the designated pickup time. I had to get another truck which was only a return to pickup location and not a one way. This added 3 more hours (drive time) to my move.
milfred franklin | First ImpressionsI am very satisfied over all
PATTY HERNANDEZ | Overall ExperienceHow convenient! The truck rental annd storage on the same property!
Wanda Ocallaghan | Overall ExperienceMelissa was up and beyond. She was very professional.
Michelle Harper | First Impressions2 of the 3 office staff were not wearing masks. Made me a little leery of being in there. If they were masked, I'd rate this place excellent. And Jade, the guy who helped me twice, wore his mask both times.
James Schwartz | First ImpressionsMove out required a phone call to complete. Online move out request did not get to the facility. I was called by them about delinquent rent more than a week after submitting my move out request online. The facility was excellent, the rest my experience could not have been better.
Alan Cave | Overall ExperienceAccess card worked for about 15 days then stopped working for the remaining length of rental. Front desk did not know how to reset card or provide a new one, and never a clear answer. Was told they would provide an access code but didn't know how to generate one. Billing was/is a mess and not even sure if I was billed correctly. Cancelled rental and was told there is no way to pro-rate billing. Not even sure this is accurate.
Jeffrey Caldwell | Overall ExperienceDarrell and Melissa were awesome! Great customer service! Really appreciate such kindness at such a hard time that myself and family were going through. Keep it up, guys!!!
paige joiner | Overall ExperienceKimberly was very helpful and was great at anticipating our needs.
William Hitchcock | First ImpressionsOnly problem we had was at 11:00pm we could not access the storage unit even though it said 24/7 access.
Karen Shores | First ImpressionsDarrell Douglas (GM) of the Store is a very kind, respectful, profesional and friendly person.
patty hernandez | Overall ExperienceThis was the easiest move yet thanks to the available storage, truck, hours, and helpful staff at the Athens location!
Ken Ricci | Overall ExperienceThe staff was great. Place was always kept clean
James Vasquez | Overall ExperienceEvery encounter with members of the U-Haul your staff was pleasant and professional. Will highly recommend them.
Andrew Neighbors | Overall ExperienceGreat service!!
stephen welborn | Overall ExperienceThank you!
Brandon Hyeung | Overall ExperienceGreat service. U-Haul truck rental process was horrible.
jonathan cabrera | First ImpressionsThanks
JOSHUA EDWARDS | Overall ExperienceVery pleasant courteous staff
Andrew Neighbors | First ImpressionsOnline booking does not guarantee the type of storage unit. Reserved climate control but was not available on-site. This was only downside. Staff very accommodating.
Nancy Boren | Overall ExperienceFriendly staff, well run organization. I would strongly recommend this site to friends and family.
Tom Bennett | Overall ExperienceEasy access, friendly staff, clean & well-run facility.
Patrick Fetter | First ImpressionsMy reserved unit had been given away when I arrived on July 20, however the staff at the West Athens location assisted me.
DAN BRYAN | First ImpressionsTruck went good the storage was the bad part
John Boswell | Overall ExperienceThe problem was the sliding door to building didn’t work at all. They had to disconnect it and leave it open the entire time. Also the entrance is not smooth and the cart has to be lifted over 2 bumps
Christene Newlin | First ImpressionsUhaul was great. Chuck was the best. We didn’t realize we were going to have to keep the truck longer and Chuck was more than willing to allow us to keep it longer. I suggest his Uhaul location!
jamie haley | Overall ExperienceWe were treating very well. Great service
Jennifer Brown | First ImpressionsIt was a pleasant experience. The staff was helpful and courteous. I was disappointed that I wasn’t given a pro rated discount for my early move out.
Jim Saunders | Overall ExperienceHelpful staff; clean storage; reasonable rates. I have used rental and storage on two occasions and would do so again.
Robert McArthur | Overall ExperienceI fell behind on rent.. The first email received was abusive and assumed I did not pay on purpose. In reality, I had experienced a traumatic event - Kidnapping. We asked to pay over time. Answered No.
Elizabeth Palmer | Overall ExperienceFrom the moment I pulled onto the lot until I unloaded my unit and left, these folks were a pleasure to deal with. Friendly, courteous, professional. I feel like I got more than I paid for.
John Rentz | Overall ExperienceEverything about this location is great — except I saw roaches come out from the ceiling area of neighboring starage units.
KATIE PERKINS | Overall ExperienceNice staff. Very helpful
Marquesta Blount | Overall Experiencemade several reservations for spacific dates and they made all of them for the wrong date. they gave me a storage unit and when I called to confirm I was told there was no such reservation number
kevin scheer | ReservationVery accommodating! The associate was very helpful and friendly!
MARY CROCKER | ReservationI will always use Uhaul .They are excellent and very helpful
JOYCE ADAMS | Overall ExperienceEmployees are always helpful and friendly!!
Bobby Breedlove | Overall ExperienceWater leak destroyed all of my belongings. I wasn’t notified. Horrible business. Would never recommend
randy trachtenberg | Overall ExperienceGood experience.
Brenda Paulk | Overall ExperienceVery nice people to deal with
Larry Greene | Overall Experiencen/a
Tiffany White | Overall ExperienceMoved out of my unit August 16th and kept getting late bill notices. Called several times, never returned my calls. Went in only for them to tell me I’m not even in their system anymore. Waste of time
janeigh castillo | Overall ExperienceGreat company, great facility.
Jesus Soto | ReservationJohn the manager was great. He was very helpful every time we were there. He even offered to help us carry boxes in. Great management leads to a great business. He & his employees were all helpful.
Kim Ballew | Overall ExperienceUbox arrived 6 day late!! two weeks later I am still making calls to have $50 per day refunded. 4 stars, this facility is only at fault by association.
Thijs Kolet | Overall ExperienceMy experience at the store was great but everytime I tried to call the store to request access to my Ubox, I spent over 15 minutes on hold and got transfered to the national service every time.
Elizabeth Turner | Overall ExperienceWould be great to be able to call and be able to talk to some at local facility
Lance Schuemann | Overall ExperienceConstant problems with payment....I paid 6 months at a time and payments were never credited correctly to my account. Numerous calls to corporate, visits in person but problem kept happening.
Shea Landers | Overall ExperienceThis was my first u-box rental. I know you don't always hear the good feedback, but the staff here was exceptionally accommodating and helpful. I wouldn't hesitate to rent here again.
Adam Fouche | Overall ExperienceGreat to deal with
Denis Debusk | Overall ExperienceRented storage and a trailer for long distance move. Great experience in both cases.
Robert McArthur | Overall Experience