The service's provided and the equipment from this location were very good. However the building they operate from is in need of some major updates and maintenance.DOUGLAS P.
Customer Reviews for U-Haul Moving & Storage of West Bozeman
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ELIZABETH T.
I've used this location twice now and it's great, much closer to my house and the staff was super friendly. Thank youMITCHELL TODD H.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Kerry H.
Customer did not leave a comment.Jeffrey C.
Super easy mobile check in and returnJohn K.
Customer did not leave a comment.AUSTIN M.
Customer did not leave a comment.MARK S.
I showed up for my appointment on time and they were closed and no one answered the published phone number. I tried calling the number several times the day before and day after as well and it was not working. I was also charged 40.00 for safetow and I did not ask for it! I would like the 40.00 refunded. My cell is (970) 708-7287.TONY C.
Customer did not leave a comment.Douglas C.
Customer did not leave a comment.CODY S.
I made a reservation a week ahead of pick up for 12:30pm on a Saturday. On the morning of, I got an alert that I had already picked up the truck at 8am- I had not. When I called, the manager was extraordinarily unprofessional and acted like she was not on the phone with me. She told me not to worry and that she made a mistake and my truck was still there to be picked up at the right time. She then set me up with a second order, although the first one was on my Uhaul account as active. I had to call back to make sure that I would not be charged for renting a truck twice. I eventually got my truck that afternoon (as I had booked) and returned it 3 hours later for a quick move. 3 days later, I get a call that I have not returned my truck. Now I am on the hook for a truck I did not rent or pick up. The manager made a mistake, which I completely understand, and while she would resolve it and did not is a big deal since my name and credit card is attached to it. The fact that I am on the hook for a truck that isn't even missing is the scariest and worst experience I have had with Uhaul.MARCELINA P.
Customer did not leave a comment.Katie R.
Customer did not leave a comment.NATHAN P.
My card was charged for a late return, but I returned it early. Hard to contact anyone to have the card credited.Katherine C.
Customer did not leave a comment.Anthony B.
Customer did not leave a comment.Bryan K.
Customer did not leave a comment.Nolan P.
Customer did not leave a comment.Joseph M.
Very friendly and efficientBrent S.
The location manager Sydney is helpful and very accommodating.Kristin N.
Customer did not leave a comment.Chris M.
Customer did not leave a comment.Walter A.
Easy pickup and drop off. Very convenient, friendly service!!Rodney S.
Customer did not leave a comment.Jonathan R.
First, I reserved my trailer at the 7th ave location. When arrived for my reservation, they told me that I had to travel to another location to get my 6x12 trailer. I used my rental for one day and returned my trailer a day early. The worker told me I would receive a refund for the day i didn't use. 3 days later, I was contacted by uhaul and they said I hadn't returned my rental. I was even charged full price. Apparently, the worker i dealt with failed to return the trailer in the computer she asked me to return the trailer where i picked it up and unhook the trailer myself.Abraham M.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.Tod H.
Customer did not leave a comment.RONALD W.
Have water to be able to wash equipment.Hiram A.
Very hard to communicate with this location. Not open when they were supposed to be. Phone would ring and ring and ring and then disconnect. No answering machine. Didn't know if anyone was there. Computer issues and had to wait almost 30 minutes to pick up my reservation. Then at checkout the computer lost all the info and it had to be reentered twice. It seemed I spent as much time trying to connect to extend my rental as I did using my rental. Had to call the other local location to set up rental for the location nearer to me.Diane W.
Previous reviews were so good for this location that I didn't bother going anywhere else. Excellent service!scott M.
Customer did not leave a comment.Rodney S.
Customer did not leave a comment.Francis E.
I wish I would have asked the young gals name because she was fantastic!! Very personable, kind & helpful!! That's hard to come by now days!! She deserves a raise!Susan S.
VERY HELPFUL!! I WAS COMPLETELY SATISFIED. KEEP UP THE GREAT SERVICECATHERINE SUE S.
Forgot the blankets and dolly but still charged for it. I contacted themMarie R.
The employee assistance was excellent! Thanksâ€¦Heather B.
Customer did not leave a comment.Trevor A.
Customer did not leave a comment.Matthew W.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.Brandon O.
Customer did not leave a comment.RICHARD G.
Customer did not leave a comment.CALEB V.
Not much great helpTimothy H.
That people tell me the right location that took 3 hours of my dayKelton B.
Friendly & efficient staff, slow computer.Michael M.
Customer did not leave a comment.MICHEAL N.
This is a new U-haul location in Bozeman, one of several. The staff are really helpful, and they are getting their operations set up. They had product in stock, where other u-haul locations did not. Once they get their high speed internet setup (its coming) - they will be great. They don't currently offer wiring setup services, but I think that's because they are new and haven't been able to add it yet. Super convenient location off Huffine and really easy to get to.Julie T.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.FRED P.
Customer did not leave a comment.Leah R.
Customer did not leave a comment.ROBERT R.
Great service and good equipment. ThanksStephen P.
Uhaul needs to hire more help. The workers there were running themselves ragged, and there was no toilet for them-the porta potty had been taken away. Shame on the management or whoever is in charge for the work conditions. And yes, I know people don't want to work now and it's hard to find help.Kara B.
Customer did not leave a comment.Slade B.
Customer did not leave a comment.CRAIG H.
Friendly, knowledgeable, and excellent service.DAWSON J.
Customer did not leave a comment.Rick W.
Nothing this was the best uhaul experience I have had in the last 5 weeks. The girl was friendly and was so kind to me. She didn't have a bad attitude like all of the other times I was in a uhaul store recently. Thank you so muchJULIA R.
Customer did not leave a comment.JEFFREY S.
Customer did not leave a comment.ALEXANDRA CHRIST D.
Customer did not leave a comment.THOMAS L.
The truck was great. The whole process was seemless.michael G.
Customer did not leave a comment.Christiane D.
Customer did not leave a comment.William S.
Customer did not leave a comment.Michael A.
Very nice staff at this location. All was smooth. I could not get the app for truck return to work ( phone ), but otherwise all was perfect.Mitchell T.
Customer did not leave a comment.Mara Elizabeth T.
Customer did not leave a comment.ERIK B.
My friend had to pick up the trailer I rented and move it by hand so I could hook up to my hitch, there's no way the two workers there could have done that. Poor parking organization. I originally was supposed to pick up the trailer at another uhual partner and when I arrived they told me I rented it the day before which was obviously not true. My whole moving day was delayed by an hour due to mismanagement.STACEY W.
Customer did not leave a comment.David E.
Nothing. Your service is great.JOEL W.
Customer did not leave a comment.CODY H.
After hours return procedure was a little cumbersome, particularly the need to open the cargo area and take a photo. Otherwise a good and efficient experience.JOHN I.
Customer did not leave a comment.David J.
Customer did not leave a comment.phillip W.
Customer did not leave a comment.Brianna M.
Customer did not leave a comment.William S.
Customer did not leave a comment.Les R.
Customer did not leave a comment.Steven R.
Customer did not leave a comment.Wesley B.
The employees were kind and helpful.Marielle W.
The customer service person was very helpful and very sweet.. the building looks temporary but great service and I appreciate it being in Bozeman right now..Lorraine S.
Customer did not leave a comment.Kevin D.
Customer did not leave a comment.William M.
Great, friendly staff. I will highly recommend this location to anyone looking for a uhaul.JAMES H.
Helpful friendly staff!Deborah M.
Amazing customer service, perfect central location, overall fabulous experience!Sandra H.