Customer Reviews for U-Haul Moving & Storage of West Chandler

5995 reviews

6190 W Chandler Blvd   Chandler, AZ 85226
(Chandler & Kyrene)

(480) 598-8846

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(480) 598-8846

6190 W Chandler Blvd
Chandler, AZ 85226
(Chandler & Kyrene)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great and fast staff

FAVIAN D. 
Rating:
5.0

Very polite and helpful!

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

Martha P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHELAH S. 
Rating:
3.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

The people at the Chandler Uhaul are an outstanding team! They were so helpful to me when my electrical hookup wasn't working on my old vehicle, they replaced the part. The manager even had to go across town in traffic to get the part. I've always liked Uhaul but now, I wouldn't go anywhere else! Carolyn

CAROLYN B. 
Rating:
5.0

Customer did not leave a comment.

Sandra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorenzo Z. 
Rating:
5.0

The only concern, the pad lock for the door doesn't have the key available. I didn't require to use, but the next person may need a lock. Thank you, Thomas King

THOMAS K. 
Rating:
5.0

The vehicle smelled of cigarette smoke, especially when the air conditioning was turned on - otherwise, everything was great.

MICHAEL C. 
Rating:
5.0

Staff is the best. Very helpful. Extremely courteous

CONNOR P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

The gentleman who set up the trailer for me was extremely professional polite and very nice person in general I wish to thank him for his excellent service

REGINALD H. 
Rating:
5.0

Excellent experience with quick friendly check out and check in.

ALTERMAN S. 
Rating:
5.0

Customer did not leave a comment.

Teddy M. 
Rating:
5.0

Supper

JAVIER F. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
4.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS V. 
Rating:
5.0

Customer did not leave a comment.

Roger V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Staff was nice and prompt for pickup and drop off

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

This location is always professional , helpful, and friendly

Mark D. 
Rating:
1.0

Truck smelled like dog poop, staff was rude and unit was much smaller and harder to get to than advertised! Will never use Uhaul again.

THADDEUS P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

AMANDA H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Possibly come up with a better way to enter the facility. The card reader barely works. Checking out at a different one is concerning

Alan P.  |  Overall Experience 
Rating:
5.0

Have been using this location since 2000. Always good service and good pricing.

SERGEI K.  |  First Impressions 
Rating:
5.0

Excellent staff and overall service!

Maria S. 
Rating:
5.0

Customer did not leave a comment.

SERGEI K. 
Rating:
3.0

When I returned the equipment after hrs I tried to log in and complete the process I could not get logged in to complete and when I tried to call in the morning I was told there was nothing that could be done and I was charged an extra 24 dollars to my credit card

FERNANDO R. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo Z. 
Rating:
1.0

Charged for extra fuel. I filled up to the line as it was before I left the facility.

Tiffany A. 
Rating:
4.0

My only issue was buying some wardrobe boxes. Had to go back to get the hanging rack. Would have been nice for them to tell me when I bought that I needed those.

YVONNE P. 
Rating:
5.0

The guy at the counter was really friendly and kind. I will definitely use their shop again!

HANSOK S. 
Rating:
5.0

Customer did not leave a comment.

Rosalva G.  |  Overall Experience 
Rating:
5.0

I found the staff quite friendly & helpful - especially Anna. Everything went quite smoothly on move in day. My only suggestion is to maybe have some longer carts that would acomodate larger items like sofas, mattresses, etc.. My movers had trouble with the larger items on the carts provided.

Nancy G.  |  First Impressions 
Rating:
5.0

The 4 foot high storage is ridiculous. They should be 4x4x8, not 4x8x4. And your website should be clearer about it.

Kristina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

SABRINA L. 
Rating:
1.0

The Absolute worst experience I have ever had. I will never rent, or recommend this particular location or company ever again. My reservation was moved from literally right down the street to another location well out of my way. At the time I was to be picking up my truck. No call, email , notification of any kind. The location that I was sent to was closed and had no trucks. Somehow truck truck at the original location miraculously appeared, three hours later, and after I was assured everything was in there that I ordered for the move, I had to return to the location a third time to retrieve the items I had paid for. Massive inconvenience and very poor customer service. I will say two employees were helpful and did try to rectify the situation but the damage was done. I will NEVER recommend UHaul and especially this location.

NOELLE L. 
Rating:
3.0

Was not pleased that had to return to an inconvenient location because desired location was “TOO FULL” very inconvenient

ROBIN L. 
Rating:
5.0

Very professional things went smoothly

KAREN C. 
Rating:
3.0

Customer did not leave a comment.

JENNY M. 
Rating:
5.0

Fix over the phone wait time, it takes too long to hear from someone.

MARVIN R. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Excellent customer service all the way around.

JOSHUA M. 
Rating:
4.0

Need to be 24 hr storage access

Tara L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

There is a new manager at this location. I would like to thank her for her professionalism and excellent customer service skills. I was frustrated and it was so easy to talk to her. She was great. Location 6091 w chandler Blvd. chandler az You picked a good one. She is very nice and firm

Kathy B.  |  First Impressions 
Rating:
1.0

I have called and emailed numerous times and the manager has not called me or written me back. I will be moving my items out soon. Worst service.

TAMMY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD NORTON K. 
Rating:
1.0

Ordered moving blankets and a dolly…all were missing. Van was dirty, so had to stop and have it washed. Staff was extremely busy and appeared disorganized.

MARIE B. 
Rating:
5.0

The trailer had not been cleaned out from it's previous use but we did that for you. Both gentlemen that help us were amazing.

BRETTA C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY R. 
Rating:
4.0

Waited for a while as they were very busy but good location

TODD F. 
Rating:
5.0

U-Haul Chandler, AZ Location Should be the U-Haul Company Standard in how to deliver impeccable Customer Svr. I observed the care Anna, Crystal and the whole U-Haul Team at Chandler, AZ provided customers during my transaction with their staff. Please pardon me for not remembering all of the staff members names. It is my hope that the service provided by the Chandler, AZ team resonate thru out the U-Haul Corporate Culture; Unlike my unfortunate dealing with lack of concern GM Dodd @ Tempe, AZ location.

LA SHARE E. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

KRIS H. 
Rating:
2.0

Staff put a lock on my unit while I was moving everything out and didn't know it was open on weekends (they weren't open on weekends in the city I moved from) so I had a fun extra charge of $350. Was so nice not being able to afford food and having to eat at work every day. Didn't have a whole lot left in there but ended up having to leave what little was left. Probably gonna get a letter saying they want another 200-300 for not removing everything.

Angelo V.  |  Overall Experience 
Rating:
5.0

The young lady who helped me was very professional and had me in and out quickly. Please let her know how much it was appreciated

RANDY R. 
Rating:
4.0

Customer did not leave a comment.

Treyton M. 
Rating:
5.0

The lady that helped me was super nice and friendly

Michael K. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

DIMER V. 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
5.0

Everyone was extremely nice and super efficient. I was in and out when picking up and returning the equipment in no time. Although I will say you iPhone application is horrible.

SHERI N. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY H. 
Rating:
3.0

Customer did not leave a comment.

Esther L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
4.0

Customer did not leave a comment.

SERGIO ERNESTO M. 
Rating:
3.0

Customer did not leave a comment.

Jeannie B. 
Rating:
5.0

Customer did not leave a comment.

Douglas P.  |  First Impressions 
Rating:
5.0

Great reception - good signage and friendly people.

ANDY MARVIN W. 
Rating:
1.0

Better a/c and cleaner rentals

DANIEL P. 
Rating:
1.0

I was suppose to pick up truck and trailer on June 12 all they had was the truck. So I had to go back the next day to get the trailer. The pick up spot was a half hour away That was a waste of time and gas Left early Monday noticed driver side lights were out on trailer On the ride got pulled over and had to talk my way out of a ticket I just feel I wasted a lot of my time on things I shouldn't of had to. I have used your company a lot throughout the years and never had this kind of problems. I am very disappointed on the service this time

JOSEPH B. 
Rating:
4.0

The reservation process was not very good. I made my reservation 3 weeks before I needed a truck. The night before my reservation I was told that my truck would not be ready. So they sent me to another location which was not as convenient. I was then told my 2 day rental would only be a 1 day rental. Terrible experience.

DAVID N. 
Rating:
5.0

Wow. Great operation here. Service was friendly and attentive, quick and accommodating. The vehicle was very clean and easy to operate. Perfect size! Great choices on the lot. Thanks so much.

BRIEN F. 
Rating:
4.0

I am disappointed in your policy that does not allow, long-time customers of yours in good standing, to prorate days left in the month when they have to move out of their storage space early. You should only charge good customers for the days they actually used the storage space. Thanks!

Mark B.  |  Overall Experience 
Rating:
2.0

I Booked a rental 3 weeks in advance. I get a call Monday to schedule my pick up location(7 miles away) then Thursday less then 24 hours before my pick up Friday 3pm I get a call saying my truck was rented out to a walk in customer (I saved the voicemail) now I have to drive 20miles to a different uhaul.. On pick up day I find out I can't use the easy load ramp with Car Dolley attached so I have to come back the following day with a fully loaded uhaul the opposite way of my 700 mile drive. Then one of the dolley safety chains was wrapped up and not able to remove it to wrap around my axle. I stoped at another uhaul to see if they could get it for me but after 10mins no luck... they told me to go where I got the uhaul and have them give me a new one...but I was already super behind and wasn't gonna drive another 40mile round trip opposite way to fix a issues that should have been.. (I have photos too} completely unhappy. I paid $1222 and had the worse experience ever. I will now spread several reviews on multiple uhaula to expose your bullsht. I will never use uhaul again. Ever.

Charles D. 
Rating:
4.0

N/A

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Charlie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clayton C. 
Rating:
4.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

DERRICK H. 
Rating:
5.0

Anna was the best person that I've ever worked with at UHaul. Very caring & consistently went above & beyond. I wish every company had someone like her!

Stuart N. 
Rating:
4.0

Anna is the best ambassador that UHaul has ever had. She consistently went above & beyond to make my experience pleasurable. I wish every company had an ‘Anna'.

Stuart N. 
Rating:
5.0

Customer did not leave a comment.

Sean D. 
Rating:
5.0

Customer did not leave a comment.

Scott R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANNY B. 
Rating:
1.0

The manager at this location gave one of my boxes to someone else. This location is unprofessional, Unknowledgeable, and do not represent the brand well at all. Unless the U-Haul brand is to be rude, not uphold their end of agreements and not care about customer satisfaction. If that's the message U-Haul is sending, this franchisee delivered.

Michelle D. 
Rating:
5.0

My experience at this location was excellent, can't think of a better customer service experience

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Fast and painless service, great people. Only thing, I return the equipment 2 days before the due date but I still pay the same, other than that, was great experience.

Sergio G. 
Rating:
5.0

Wonderful, smooth, and easy experience with U-Haul. Rented a van for an in-town move. Equipment was in excellent shape, representatives were very helpful. Overall a stellar experience.

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Briyanna G.  |  First Impressions 
Rating:
5.0

Overall the visit was great, just one thing, the person at the counter was not in best of moods, but always great service.

EFREN G. 
Rating:
5.0

I have been using this u-haul location when needed since about 1994. The staff has always been professional and has provided the absolute best service. Every experience with this u-haul location has been fantastic. The facility is always spotless clean and their vehicles are like brand new. My neighborhood is lucky to have this u-haul at our service!

HERMAN S.  |  First Impressions 
Rating:
5.0

Counter staff was very friendly!

Marion M. 
Rating:
5.0

Customer did not leave a comment.

dan A. 
Rating:
3.0

The U-Haul was not ready at the time I scheduled it for

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

CALVIN L. 
Rating:
5.0

Customer did not leave a comment.

Nga D. 
Rating:
2.0

I rented a moving truck for 8 hours, I returned it only 5 hours after my rental time. That night I received a call asking when I was returning the truck. I advised it had already been returned. The next day I received two more calls asking when I was planning on returning the truck again, I mentioned I had already returned it and handed the keys to the employee. They stated they would look into the issue. I spent about 45 to 50 minutes on hold trying to resolve this matter with no one to pick up the line. This was my first time renting a moving truck and I will not be returning to this location

NIDIA B. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Professional and friendly

Suzanne P. 
Rating:
5.0

Customer did not leave a comment.

MURY S. 
Rating:
5.0

Nothing, our salesperson was so fast and friendly, he was an absolute treat.

beverly B. 
Rating:
5.0

We have always used U-Haul vehicles when the need arises and have never been disappointed. Thank you for such great service over the years!

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

Annette D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN J. 
Rating:
1.0

My reservation was for 8:00..due to the line of people picking up trucks and lack of employees I didn't get my truck until after 9:00 am. My rental was for 3 hours! When I brought the truck back at 12:00 (3 hours) employee attempted to charge me another full day stating that I was late! Then I woke up to a pending hold for another 70.00 although the company already took the fee from my card! Additionally an employee that showed up while I was in line helped 2 white women in line behind get their trucks by handing them the keys so they didn't have to wait in line cuz they did on line check in! Myself and 3 people in front of me also did online check in and were not assisted, but made to cont to wait in line! When one of the other customers tried to complain to the manager on duty he stated he was t responsible for what other people did! Worst experience ever and I will never use uhaul again!

ELAINE F. 
Rating:
5.0

Customer did not leave a comment.

tony B. 
Rating:
5.0

Great group of young men working at this location! My return was quick and easy.

John H. 
Rating:
3.0

Customer did not leave a comment.

Khoa V. 
Rating:
5.0

After hours drop, went very smoothly.

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

PEGGY D. 
Rating:
5.0

We had 2 different stores help us find a unit and the customer service was absolutely amazing! Everyone went out of their way to help us, and the men that helped us fill out the paperwork and payment were extremely kind and happy. Would highly recommend them to everyone we know.

Carter T.  |  First Impressions 
Rating:
3.0

Staff was friendly but we did not get exactly what we wanted for storage. They tried though.

Courtney A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JACKIE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROY Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy B.  |  Overall Experience 
Rating:
5.0

Everyone over at the facility on Chandler Blvd and Kyrene Rd are alway excellent, ready to assist and pleasant to work with. Great work gang!

RONALD B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Becky H.  |  First Impressions 
Rating:
5.0

A great place and great staff. I been their for over 10 years sad to go.

ROBERT T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERNEST A M.  |  First Impressions 
Rating:
5.0

The staff members were very helpful and knowledgeable. We were directed to the choices we had, but there was no pressure to make a particular decision. We've used this facility in the past and were happy with the previous services. That was the deciding factor in returning. New staff and manager but the services were even better than in our memory -- excellent.

Virginia S.  |  First Impressions 
Rating:
3.0

This specific location was ideal and had great staff friendly atmosphere welcoming. I decided to move out all my stuff and leave as a customer because since management changed a few months ago the service went out the door. From threatening to remove my "Privileges" for a rock that was holding up a door to smoking right in front of office door while her kids play in areas trafficked by movers and moving vehicles. I will not be using uhaul for storage ever again due to these experiences nor will I recommend this location.

Teejey U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia M.  |  First Impressions 
Rating:
5.0

We have rented trucks abs trailers and now have a storage unit. Everyone is helpful and friendly.

Marnie N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devin D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Qinzi L.  |  Overall Experience 
Rating:
5.0

My family has used this facility for years, and have never had a bad experience!

JOSEPH J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELVIA L.  |  Overall Experience 
Rating:
5.0

Very helpful manager.

Carolyn B.  |  First Impressions 
Rating:
3.0

Overly priced storage units. Had to pay for climate control which we didn’t ask for. Had to pay extra for that.

Orlando S.  |  Overall Experience 
Rating:
5.0

The gentleman that I got the truck from was very nice and helpful. The facility was easy to find and get into and out of.

Jeanette C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas V.  |  Overall Experience 
Rating:
5.0

A very good experience. The General Manager Loretta, made the start-up process simple and easy.

William H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall S.  |  Overall Experience 
Rating:
5.0

Thank you

Jacqueline J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James H.  |  Overall Experience 
Rating:
5.0

Manager Loretta, very helpful and accommodating in every way! Love the outdoor drive up convenience! THANK YOU Chandler UHAUL!

CHARLESETTA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron M.  |  Overall Experience 
Rating:
1.0

Bait and switch with truck drop off charges. Charged for fuel I didn’t use. Double charged for insurance. Rip off. Disputing with bank. Terrible service

RYAN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER V.  |  First Impressions 
Rating:
5.0

Extremely friendly, professional staff. Great convenient location, very accessible and maintained.

LORETTA W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

caprice h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randall S.  |  First Impressions 
Rating:
3.0

I went in early to secure all paper work and get storage unit. Well the salesman gave me a unit number. So, we left to get the traler and being under the stress of moving. We went to unload. Well holly cahoes. Gate wouldn't work when we applieed our number even with the help of a employee. Then after driving around gor 20 minutes decided there was no such unnit. The the employee took us back to the office to find out those hadnt been set up yet. So the lady so upset I didnt get her name. Said she could set us up on a inside unit. So, she did well it increased my rental cost So. I.m not a happy camper at all. But last minute need I had to go with it. I think yoy need Train your employees

Donna D.  |  First Impressions 
Rating:
5.0

I am so pleased and amazed with the great customer service Loretta, the manager and her crew offer to their customers! It's a well oil machine that makes your visit very comfortable. They go out of their way to provide great customer service and I really appreciate them. I really recommend Uhaul on Chandler Blvd and Kyrene!

Diana A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
2.0

It’s really sad after answering “yes” to several questions about the facility and staff, and to rate this location with two stars. Why? It’s this... I vacated my storage unit on the 22nd. I asked what more do I need to do as my unit was cleared out. The staff said to leave the door up/open, and they’ll take care of it. Following the Christmas holiday I received an email notifying me of a late fee. I wasn’t pleased with this, but having called corporate and then speaking with the manager, the matter was resolved. I was set to leave another five star review; but then Sunday I received a message from my brother who was concerned about a late fee and monthly rental charge. This upset me greatly as now my Emergency contact was sent a bill. An Emergency contact is not someone who’s a co-sign to a rental agreement. It’s someone who’s to be notified if something should happen to me... injury, or death. Really?! You’ve sent my brother a bill? Any idea of what harassment is? I really should stick you with a one star rating, but unlike U-Haul sending my brother a bill, I’m a touch more considerate, understanding, and forgiving. It would be wise that a handwritten apology be sent to my brother. Is that asking too much for someone to do as an adult, and kind human being? Beware all others now when filling out that section of a rental agreement. Guard your contacts from any nuisance correspondence that will result in unnecessary drama, and stress.

Christopher A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorrie P.  |  Overall Experience 
Rating:
5.0

i wish the storage units had lights in them or electric access to plug light in so you could see while you are accessing your unit and storing your items

LISA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joannie d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Odis W.  |  Overall Experience 
Rating:
5.0

Anna was especially helpful during my move from the Midwest Switching to a larger unit was made very easily. The staff is very courteous.

Connie N.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JOSEPH B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phil s.  |  Overall Experience 
Rating:
4.0

Not allowing new move ins more than just the business hours access would be nice.

Malisa J.  |  First Impressions 
Rating:
5.0

The best part of my moving experience was arriving here and receiving great customer service. What’s more, learning I had a free months storage with my move. No one else with U-Haul in K.C. or corporate shared this information. Thank you for your help, and service. I was resigned to making this my final use of U-Haul; but due to the employees here at West Chandler, I may give U-Haul future consideration.

Christopher A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oscar S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZANDRIANA T.  |  Overall Experience 
Rating:
5.0

Excellent staff, helpful in every way.

James K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Senga k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul G.  |  First Impressions 
Rating:
5.0

Eric was very nice and when Tamika was there she was very nice also.

Gina B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol T.  |  Overall Experience 
Rating:
5.0

Great customer service in the office at this location!

Kori B.  |  Online Move In 
Rating:
4.0

Have had 2 units there since 2018.

Jemy A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVEN L.  |  Overall Experience 
Rating:
4.0

The first part of our using your facility I thought the area of our room was not quite cool enough

ormal s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  First Impressions 
Rating:
3.0

This place needs improvement with knowledge of their work ethics and a little more helpful.

Esther L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN C.  |  First Impressions 
Rating:
5.0

Fantastic customer service.

PRESCILLA G.  |  First Impressions 
Rating:
5.0

Our customer service rep, Dominic Torres, was awesome to work with. He was very friendly, had the knowledge about what I was looking for, stayed COVID cognizant and made our experience so stress free that i will certainly recommend this UHaul facility to others. It was the best customer service that we've had in a LONG time!

Mia K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy O.  |  Overall Experience 
Rating:
5.0

Great staff! A special appreciation to Manager Jade, thank you so much for your kindness during my Uhaul experience at the Chandler/Kyrene location!

deborah c.  |  Overall Experience 
Rating:
5.0

Everyone was fantastic! Very helpful and compassionate. We were tired after an emotionaly and physicaly exhausting move.. The staff made the whole process easy. After we were done moving into our storage units and went to check the truck in, the GM, Jade offered us water to make sure we were hydrated. This locations staff and facility are top notch!

Barbara M.  |  First Impressions 
Rating:
4.0

Service was great and I appreciated the “heads up” when it came time to pay the rent.

Eunice L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JODI D.  |  Overall Experience 
Rating:
5.0

I appreciate the first month free and VERY reasonable monthly charge 👌👍 Great assisting staff 😎👍👍

Everest W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

falencia t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antoinette S.  |  Overall Experience 
Rating:
5.0

Dominic and Isaiah was the best customer service I have ever received!! I had an issue that they actively worked at for hours and stayed positive throughout the whole journey!! These men need raises!

Jayci T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

scot m.  |  Overall Experience 
Rating:
5.0

Great friendly staff. Manager is awesome.

Michael K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo C.  |  Overall Experience 
Rating:
5.0

great

Ignacio M.  |  Overall Experience 
Rating:
5.0

Great staff, customers were very friendly. Simple Moving company, Tray was fantastic in helping me out of the clear blue, overhearing my conversion he politely step in an offered his assistance which was a Blessing to me.

Noel D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mina N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosey S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony B.  |  First Impressions 
Rating:
5.0

The front desk staff were very professional and helpful. Thank you for helping making our move easier.

Ronald R.  |  First Impressions 
Rating:
5.0

We really appreciate how professional your people are and how clean the facility is.After renting four years never had a experience.

jeanne t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tracy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

optima t.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brock W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi B.  |  First Impressions 
Rating:
5.0

This storage facility and staff far exceeded my expectations I it appreciate that they are taking every precaution necessary to prevent the spread of the virus for the safety of their employees and for the community on top of that during this time of crisis they are giving one month free and that means free there is no hidden charges it's not a gimmick when they say they're giving you month free it doesn't mean next month or break it up into 3 months they literally gave me storage for nothing out of pocket but that's not what I appreciated the most I appreciated the friendliness of the staff I appreciate the helpfulness and the fact that they have so many carts available to move your stuff I've never experienced a storage unit like this and if I move out of this city it's worth the drive-in me that keep them so I don't say this lightly they are far the best storage I've ever experienced and I am very pleased with the service and precautions they are taking if there was more than 5 stars I would give it

Amber C.  |  First Impressions 
Rating:
5.0

Thank you.

Joe C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ignacio M.  |  First Impressions 
Rating:
5.0

Man that helped me was polite, friendly and made sure he explained everything.

Tesha G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosey S.  |  First Impressions 
Rating:
5.0

Staff has been excellent very helpful every time I come in.

ebonee s.  |  First Impressions 
Rating:
5.0

My check process was very smooth. The agent showed me how to check-in and out of facility during business and no business hours.

GATHON M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria G.  |  First Impressions 
Rating:
5.0

The staff was fantastic! Zaire is an absolute professional and took me through the whole facility rental process with ease. The entire U-Haul crew at this facility was fantastic!

Herman S.  |  First Impressions 
Rating:
1.0

They were trying to help me 2 days of storage but didn't let us know that 24/7 hour wasn't working for my card so I had to call manager but didn't go through, it just went through voicemail. So my husband was very disappointed because we had to bring those boxes into our house.

Jane S.  |  First Impressions 
Rating:
5.0

Very secure

Linda M.  |  Overall Experience 
Rating:
5.0

The service is perfect. All concerns that I have were answered on a timely manner. Thanks to the great customer service of one of your staff (Eric) who guided me to everything flawlessly.

Julio t.  |  First Impressions 
Rating:
5.0

Excellent experience and fantastic employees. I did however not enjoy the last unit I was in asIt was supposed to be a climate controlled unit, but that side of the building is extremely hot.

DEBORAH W.  |  Overall Experience 
Rating:
5.0

Eric was very helpful. He found a unit close to the elevator for us and explained everything very well. It was easy and painless.

CAROL & TIM L.  |  First Impressions 
Rating:
5.0

Good location.

Karen G.  |  Overall Experience 
Rating:
5.0

Courteous service thank you

Mechelle S.  |  First Impressions 
Rating:
5.0

These guys were awesome. They were so friendly and so helpful. They were great at making sure we had everything we needed. Thank you.

Robert D.  |  First Impressions 
Rating:
5.0

It was a wonderful experience!

LINDA H.  |  Overall Experience 
Rating:
1.0

My unit was flooded and I was left hanging by your insurance company. I was treated like it was my fault. The only good point are the helpful people who work in the office.

NEIL W.  |  Overall Experience 
Rating:
4.0

Facility was always clean always welcoming all the staff is always very nice the only thing I would change is allowing 24 hour access with the normal rate because sometimes people need to get their st

TIM D.  |  Overall Experience 
Rating:
5.0

The Manager was extremely pleasant and helpful

tim b.  |  Overall Experience 
Rating:
5.0

N/A

Marcus L.  |  Overall Experience 
Rating:
5.0

Nice people

Donald P.  |  First Impressions 
Rating:
5.0

Customer service agent was very professional and helpful. Definitely would recommend this location to family and friends. Chandler Blvd and Kyrene.

Elizabeth D.  |  First Impressions 
Rating:
3.0

Was put on hold for a long time could not get through the 1-800 numbers

gary e.  |  First Impressions 
Rating:
5.0

Jade was wonderful to work with. Storage area was so clean.

Richella T.  |  First Impressions 
Rating:
5.0

I was booked to drop off and rent a unit from a smaller uhaul facility down E. Chandler and they were not expecting me, and did not not me scheduled... (I cannot continue). This one was amazing!

GinaMarie N.  |  First Impressions 
Rating:
5.0

I love UHaul. I have used UHaul whenever I move.

Paul V.  |  Overall Experience 
Rating:
4.0

Exceptional customer service! Pricing is very reasonable!

Tyree G.  |  First Impressions 
Rating:
5.0

I love UHaul.

Paul V.  |  Overall Experience 
Rating:
3.0

My storage unit was broken into, so I only had used the facility for less than a month.

Jennifer P.  |  Overall Experience 
Rating:
4.0

Most of the employees were very helpful and friendly but the manager at times displayed impatience and irritation.

robyn d.  |  Overall Experience 
Rating:
5.0

Eric and Isaiah were awesome to work with they were very helpful

Volkmar L.  |  Overall Experience 
Rating:
5.0

The staff at UHaul are fantastic, friendly & knowledgable. Enjoyed working with them. Paul

Paul V.  |  First Impressions 
Rating:
5.0

Excellent facility - stored furniture while moving from California. Used temperature controlled unit - well worth the extra money. Staff was always very helpful and friendly. Would highly recommend.

Greg V.  |  Overall Experience 
Rating:
5.0

The young lady that helped me with getting my storage space was really nice and made the process so easy.

Christina B.  |  First Impressions 
Rating:
3.0

This facility was ok for my use. The beginning of my storage was a nightmare...the person at the desk had things all screwed up and was quite frustrating. After that things went fine.

Mike S.  |  Overall Experience 
Rating:
5.0

Destiny is great!

JOEL H.  |  First Impressions 
No reviews have been submitted for this location.

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