Customer Reviews for U-Haul Moving & Storage of West Chandler

6,708 reviews

6190 W Chandler Blvd   Chandler, AZ 85226
(Chandler & Kyrene)

(480) 598-8846

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(480) 598-8846

6190 W Chandler Blvd
Chandler, AZ 85226
(Chandler & Kyrene)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly, quick service. Equipment and price were of good value. Thanks.

Ryan K. 
Rating:
3.0

Well was charged for a second day because they did not check in my return the day I returned it. Was called and was asked if in fact I returned it. Then was charged for 2 days when it should have been 1.

Don C. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

thomas C. 
Rating:
5.0

Great customer service!!!

Robert K. 
Rating:
1.0

Customer did not leave a comment.

Jasmine A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Torrey R.  |  First Impressions 
Rating:
5.0

Everything was PERFECT !!!

Charlie C. 
Rating:
1.0

The truck drove terrible. The customer service was terrible as well. I've used this location for 15+ years and WILL NOT EVER AGAIN, I won't EVER use UHaul Co. at all again. The manager was unwilling to listen and make things right. Terrible experience and won't hesitate to share my opinion with family and friends as well.

Marcia C. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
2.0

The truck is worn out , the drive is horrible , no stability, slippery wheels, it's literally fallen apart! Dangerous to drive on the freeway

ibrahim T. 
Rating:
5.0

Customer did not leave a comment.

Mary O. 
Rating:
5.0

Customer did not leave a comment.

Rosemary T. 
Rating:
4.0

Customer did not leave a comment.

travis c.  |  Overall Experience 
Rating:
1.0

I had multiple problems with U-Haul. Setting up payment online was difficult and I didn't know when autopay was turned on or off. I couldn't change the contact for my storage unit online, and was informed I couldn't do it over the phone. I live across the country from my storage unit, and I cannot just walk in to change information. The location to pick up my truck was moved with little notice. I received several unsolicited requests to move equipment for U-Haul at a vastly reduced price than they would pay for commercial. Calling U-Haul was a mess every time, and I was continually routed to another person without resolving my issues. U-Haul is a pain to work with, using deceptive business practices to make more money for themselves (i.e. moving pickup locations so you have to rent a truck from them to move things). I would not recommend them and will not be using them in the future.

Madison G.  |  Overall Experience 
Rating:
5.0

I have rented from many UHAUL locations but this location is by far the best I have ever used.

GREGORY P. 
Rating:
5.0

Fast friendly service

Andrew G. 
Rating:
5.0

Everything was great, only thing was the website could load my location but all worked out .

ALFONSO N. 
Rating:
2.0

I was supposed to turn in my truck and trailer at another location, but was called and said i had to bring it here. It was several miles further, and the lady told me she'd give me the 8 miles on my rental. But, didn't offer anything else. It took me over 40 minutes round trip and roughly a gallon of fuel. this is after a long day of driving. Was unhelpful and upsetting. I got to the location at exactly 5pm and the guys inside said "we're closed". Understand they wanted out of there, but then I had to check it in myself and leave it overnight - not ideal. Truck and trailer were great though!

Timothy T. 
Rating:
4.0

The Pickup location was Excellent! The Drop Off Location was Deplorable! David the Manager was obviously Inexperienced! He wanted Charged Me $75 cleaning Fee . His boss Luther Carlos would it even Provide me his last name when I asked for it ! I found it on the drop off paperwork I received 2 days later . I have Rented 300 cars and Trucks over the last 30 years . I never was treated so Rude .I need to Rent other Truck in October and will be Renting from Penke truck rental .

Robert Z. 
Rating:
5.0

Pretty good staff, it's a tough job I'm sure. Everyone hates moving. No hard sell on insurance and stuff, that's nice.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

Vraiment T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

I rented a one way trailer and my plans changed. When I went to extend the trailer rental I was told about the one month free storage because of the one way rental. Perfect.

Brian M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

Melanie M. 
Rating:
4.0

The trailer we rented was rusty and creaky--to the point that we were worried that it might not make the trip. Better maintenance/checks are needed.

Arthur R. 
Rating:
1.0

Highly disappointed in this latest visit. The young lady who helped me out obviously still needs training on how to do her job. What took 30 minutes should have only taken 5. Then she double charged me so now I need to go back to the store to ask for a refund. Highly disappointed

Miguel E. 
Rating:
5.0

Customer did not leave a comment.

Ricardo A. 
Rating:
2.0

There was a hole in the roof of the uhaul but otherwise equipment was just fine, staff was friendly though not super professional. Contract was not gone over at all, paid for them to hookup car to hitch since I've never & they failed to mention/wrap my seatbelt around steering wheel so we had to call and ask if it was normal for the wheels to be turning/sticking/not straight, lady put us on hold then said no and mentioned the instructions are in the contract. We explained it was never done nor told and she never apologogized for their wrong doing. Thankfully we called before heading out for our 15 hr drive but it ended up damaging my car. We did the seatbelt and all was good. Then when we got to our hotel 7ish hrs later we had to do some backing up which ended up making the strap on tire come off so we had to figure out how to strap it in again at midnight, then returning vehicle found out the other side was put on incorrectly by staff, that our side was right..

Amanda S. 
Rating:
3.0

Not this location but overall from this experience was terrible I had a reservation at one location got a call at 7:45am on day of pickup and was told that the trailer was no longer available was sent to a location on Arizona av and Riggs 25 miles further by a customer service manger named Jennifer I get to that location and they don't have the trailer either even though she said they did I was then sent to this location 15 miles from the last location and they did have one the agent who helped me there was ok. Overall from the running around I got and hung up on by Jennifer twice my rating of uhaul is 0 and uhauls overall customer service is horrible.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

Kathy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon R. 
Rating:
5.0

Perfect by the book thanks

Fernando B. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
1.0

The gm is TERRIBLE along with the district manager all around rude unorganized and unprofessional. I was overcharged for my unit never got my money back and they still continued to call me after my move out saying I owed money after I said SEVERAL times I moved out months prior, Diana is awful!

Kira V.  |  Overall Experience 
Rating:
5.0

The staff is amazing and friendly. Very helpful. Thank You Cameron and the rest of the staff.

Tonia W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiffany B. 
Rating:
4.0

Build in the appropriate miles without needed to ask when 1) moved to a new pick up location, and/or 2) the final destination does not have a U-haul site and therefore requires additional mileage coverage.

Inemesit W. 
Rating:
3.0

Customer did not leave a comment.

CRISTIAN S. 
Rating:
3.0

The whole process was a cluster to get the trailer. We had scheduled the trailer at one location only to get there and be told that they didn't have a trailer available.

Lacey C. 
Rating:
5.0

Customer did not leave a comment.

ricardo A. 
Rating:
3.0

The AC on the truck was not working anymore after half hours of driving.

Antonio Jr M. 
Rating:
5.0

Absolutely great service

Mark S. 
Rating:
2.0

All information related to the return of the vehicle was not gone over by the representative. Because of that I was charged an additional $40 for after hour return. I was also charged for fuel because they said the gauge was one line under the half mark. Have used Uhaul for years and this is the first time I have had such a bad experience. Will never use this location again. There is no place in the key drop off telling you to go to a website to sign the vehicle back in. Just another way to collect additional fees.

Rosa W. 
Rating:
5.0

Customer did not leave a comment.

gustavo G. 
Rating:
5.0

Customer did not leave a comment.

Darin C.  |  First Impressions 
Rating:
4.0

Unable to maneuver 26ft truck in the outdoor storage area due to trailers being parked along edges of building. Not enough clearance to turn the corners. Please ensure the lots are clear of equipment clutter.

Robert K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Liam B. 
Rating:
5.0

Brenda was awesome

Jack B. 
Rating:
1.0

When I received my UHaul receipt, I saw a $20 After Hours Service Fee. I called the location and was informed that I needed to check the equipment in through the App. I mentioned I was never informed of that and the person's response was "It was in the contract and you should have paid attention to the contract". I mentioned that the other Customer Agent never mentioned this when I was discussing returning the trailer. Again the person I was speaking to made reference to the contract, App and there was nothing he could do regarding the fee if "I dont pay attention to the contract.".

Michael R. 
Rating:
4.0

The online reservation system is awkward. I setup up a reservation, saved it and when I logged back on later, it was gone. Had to do it all over. Price quoted was $18.95 on the re-entered reservation. When I went to pick up the trailer I was told it was $30+. The system had added things even though I had declined them in the reservation. Clerk had to manually remove the add-ons. Keeps wanting to allow location tracking and cookies. What is the point of 2 part authentication to reserve a rental? First time tried the email version and it never sent the email with the code. Had to back out and redo it using the phone. Not very easy to use or User friendly.

David O. 
Rating:
5.0

Customer did not leave a comment.

Angie W. 
Rating:
5.0

quick overview of all the trucks buttons, options etc

IAN B. 
Rating:
1.0

I was hospitalized due covid-19 and complications with valley fever! I am still hospitalized and this location treated me like absolute garbage and threatened me with charges because I had the truck longer than anticipated! I communicated regularly with uhaul…it was difficult reaching a live person at the actual location..99% of the time I was routed to the 1-800 number where my call was answered by someone in another state…these people were always so kind and understanding of my situation and even spoke about how appalled they were by this locations lack of empathy and humanity! Anytime I spoke to anyone from here they didn't give a single care that I live in AZ alone..my family is on the east coast and TN…I had no way to unload the truck and return the truck due to the fact I have been hospitalized for roughly three weeks! My family had to come move my stuff to their state and bring the truck back because they told me they didn't care about my situation if it wasn't returned ASAP they were reporting it stolen!!! Thomas was by far the nastiest individual I spoke with…he didn't have an ounce empathy behind his voice either time I was able to speak to him…by far the worst customer service I have ever received! What if I weren't even able to talk…what if I died from my complications? They'd still be trying to press charges on me for stolen property when they knew good and well I have been hospitalized for over three weeks! Terrible people!!! Terrible representation of uhaul as a whole!!! I'd never do business with uhaul again because of this experience and how awful and hateful they were to me and my family that was trying to help me!! I'm disgusted and disappointed!!

AMBER M. 
Rating:
5.0

Customer did not leave a comment.

Kelly E. 
Rating:
5.0

Customer did not leave a comment.

Jubilee H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

judith s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVE P. 
Rating:
5.0

Customer did not leave a comment.

Glenn R. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Dalton was the most helpful. He went above and beyond for us making sure all our equipment was up to par and really made a stressful situation not so overwhelming. We will definitely recommend this location in the future.

Vanessa L. 
Rating:
5.0

Courteous staff. Trailer was brand new and in great condition. Facility clean and professional.

DONALD H. 
Rating:
3.0

Smoke-damaged furniture was left in the facility by the entrance and the smell permeated my storage items, including some clothes, and then into the car. I can't get rid of the smell and I am surprised no one noticed the stench of smoke damage. I had to report it twice before anyone moved the furniture out of the building.

DAVID S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

VILLIA G.  |  First Impressions 
Rating:
5.0

Very quick and efficient. No hassle turn in

TRACEY L. 
Rating:
4.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

Service was friendly and quick. In and out fast and both pick up and return. Very please experience.

Steve L. 
Rating:
4.0

Not chatty, but were busy. Was able to hand off equipment quickly and received my email confirmation shortly after

BobiJo L. 
Rating:
1.0

Very frustrating experience. When I was in the store picking up this trailer, I asked why the total was so high. The gentleman told me it was taxes. I was in a rush and had to make my pickup, however when I got home I noticed the contract now included $16 safe tow. I explicitly declined this when making the reservation online. I got home and called U-HAUL. After waiting on hold for 8 minutes, the representative said that he had to transfer me to customer service. Before I could say anything I was prompted with a 40 to 50 minute hold time! Absolutely ridiculous so I hung up and am sending this email! Please remove this fee from the reservation as I did not elect to include insurance, and make sure your staff are trained to not add this on automatically. I will also be leaving a negative review for this location as I 100% believe it was done intentionally based on the way he responded regarding the tax question.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Robyn M. 
Rating:
1.0

Employee caused damage to my truck bed cover by placing the hitch I just bought at UHaul on my brand new Backflip aluminum truck bed cover. He carelessly is trying to remove the plastic liner on the hitch with his personal keys as he is flipping the hitch on my bed cover. To make things worse I make him aware and he has the nerve to just walk away pissed off!!! To make things worse, he fails to install retainer clip on my new hitch I purchased at this location. This employee is a huge liability not only to Haul, but to the public attaching trailers to vehicles carelessly. I have yet to have a follow up since Friday.

Santiago L. 
Rating:
3.0

I was charged $14 for the SafeMove service even though I did not opt in when I registered online.

Jordan N. 
Rating:
3.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Maycie U. 
Rating:
5.0

Customer service was immaculate will continue to be a loyal customer to this location. 10/10 recommend !

Christopher M. 
Rating:
5.0

The crew was very helpful and friendly. Even when busy, they all worked together to provide excellent service. I will continue to come to this location and cannot recommend it enough.

Dalton L. 
Rating:
5.0

Customer did not leave a comment.

Stephen Y. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
2.0

When checking the fuel he put it at 5/8 full. When I got in the truck it was between 1/2 and 5/8. When I returned it it was at the same indicator between 1/2 and 5/8. So he proceeded to tell me I need to bring it back the same as it was when I left. I drove 21 miles and put 2 gallons in it. I asked him how many mpg's it got and he didn't know. So I told him that would be averaging 10 mpg and asked him if he wanted me to go get more fuel, he said NO. Then I got my bill today and they charged for 2 more gallons of gas. That means the little 10 foot truck only gets 5 mpg and 10 of those miles there was nothing in the truck. I had the 26 footer get 5 mpg. So you tell me where the gauge was and how much fuel so I have used for 21 miles. He asked me if I took a picture of the gauge which I didn't. IF there's a next time, pictures will be taken. I just rented the 15 or 16 footer 10 days ago for the same trip and it took 2 gallons to fill it back. So we have a problem. $9.00 too much

todd G. 
Rating:
4.0

the gas gauge is questionable issue. Tank 3/8 full not half yet not reimbursed for over filling past 1/2 tank. It's an issue for Weights and Measurements - Uhaul should have amore sophisticated gauge for the consumer instead of guessing at the marker.

Marcia C. 
Rating:
5.0

Customer did not leave a comment.

DAVID S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean A. 
Rating:
5.0

Customer did not leave a comment.

Sofiya T. 
Rating:
4.0

Customer did not leave a comment.

Merdokios Z. 
Rating:
1.0

They couldn't find the trailer I dropped off. I was on the phone for a half hour at work listening to someone telling me that I hadn't dropped the trailer, the truck was dropped at the wrong location (despite being on my contract!!), and about another half hour digging through emails to find proof. WTF?!?!?!?!?!?!? Then never heard back from anyone!! I will NEVER use Uhaul again.

E Scott E. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
1.0

Do not let U-haul roadside assistance put used tires on your rental! We had a problem with a tire and called U-haul road side assistance.U-haul roadside assistance service tech said the front axle could be bent and causing the front tires to wear out very fast. He replaced both front tires with used tires. The U-haul service tech pointed out that both used tires appeared to be dried out and out and possibly out of service date. The used tires didn't match the tires that were pulled off the trailer because they are a different PLY. The U-Haul service tech said "these are the tires that U-Haul gave me". I made it approximately 20 miles and one of the recently replaced tires blew out. The same U-Haul service tech was dispatched again and replaced the tire again. When I returned the trailer to U-Haul I asked for a refund. The U-Haul assistant manager said the U-Haul store manager had to complete the process. I asked the U-Haul assistant manager to take pictures of the tires on the trailer and add them to my file. The U-Haul assistant manager did not want to take the pictures because "It wouldn't do anything". I completed taking the pictures myself and filed a complaint through U-Haul phone support. U-Haul support advised me that it is company policy to "never put used tires on any of their vehicles". I had hoped to rent a reliable trailer to pick up a small car but this turned into an extra 5.5 hour nightmare.

Jeff E. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

The staff was great here!!

E Scott E. 
Rating:
5.0

Customer did not leave a comment.

Darwin M. 
Rating:
1.0

24/7 app was slow, unresponsive. Took way too much time to check out. Truck assigned via the 24/7 app was the wrong truck, had no Word Lock, no ignition key and wrong equipment. Lost over an hour of move time costing money, due to incorrect 24/7 truck info. Will not rent from U-Haul again. Truck return was a total mess. Hope the GM can fix all the contract issues.

Tim Z. 
Rating:
3.0

UHaul changed the location of our pickup the day before we were supposed to pick it up. This caused us to have to drive an extra two hours to get the trailer, which was a lot of gas down the drain with our truck.

Abigail G. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Staff was very helpful and nice to work with - even though we didn’t stay with the unit originally selected, we will definitely go back to this location if we need a storage space in the future.

Amarissa V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Spencer L. 
Rating:
5.0

Customer did not leave a comment.

Gerald T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kyle t.  |  First Impressions 
Rating:
5.0

I don't know why we struggled with multiple vehicles and trips every time one of our kids moved. UHaul was so much easier! Thanks.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Tracy L. 
Rating:
5.0

Everything was great

Mark M. 
Rating:
5.0

Very courteous staff. Joshua and Isaiah are great!

Jason T. 
Rating:
5.0

Great service! Very helpful and friendly!!!

MELISSA R. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo L.  |  Overall Experience 
Rating:
5.0

The staff was really helpful and made sure I had what I needed. Thank you!

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Professional and efficient

Ed P. 
Rating:
5.0

Truck not clean.

Bradley J. 
Rating:
5.0

All the employees working for you all treated me in a courteous and professional manner I read in my experience excellent because it really was thank you

mark s.  |  First Impressions 
Rating:
5.0

Network system was down but they did everything to get me access to my unit, very helpful and NICE.

Stephen J.  |  First Impressions 
Rating:
2.0

The computers where down and they were understaffed it was a nightmare to pick up

aaron D. 
Rating:
3.0

Customer did not leave a comment.

Vergil G. 
Rating:
5.0

Customer did not leave a comment.

Hessam S. 
Rating:
5.0

Customer did not leave a comment.

gabriel b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

carolee h.  |  First Impressions 
Rating:
1.0

When I went to pickup the truck the attendant had no idea what he was doing. He somehow managed to lock the reservation, then tried deleting it. He could not upload my ID, which I had previously done online, so he then proceeded to attempt to use my friends ID instead. It took about 30-45mins for my to finally get the truck after the manager helped out.

Kajavia R. 
Rating:
5.0

Customer did not leave a comment.

Jesus B. 
Rating:
5.0

I originally booked at N Arizona Ave in Chandler. On the way home a lady from uhaul called and said that location didn't have any available and tried sending me all over the East Valley to get a truck. Then we finally found one closer to me. I went to that location and made the reservation, even though they closed at 4:30 on Friday and not open on Saturday because they were an automotive repair shop. I didn't want to leave my car over night in a dark empty parking lot. I then went to the Chandler Blvd location and made reservation. Then uhaul sent me an email or text telling me to pick up the truck at the original Arizona Ave location at noon, even though the reservation was for 7 am. That's way too much nonsense from uhaul

todd G. 
Rating:
3.0

Correct information. I called online to see how many could sit in the cab. I was told three. That was untrue. This affected my movers having to take a second vehicle. I went to pick up the vehicle and waited my turn - leaving at 9:50am not 9:30am. I had to have my second mover get another vehicle. We returned @2:10pm - again I waited in line - only to be told that I could leave the keys and they would send me a receipt. I was charged 2 fees for the rental - I should have had the vehicle back at 1:50pm because of the wait. They charged me for 2 -4 hour periods, despite the fact that they had one person working at 2pm checking out/in. Also, I stopped and put in gasoline but was still charged a gas fee. Now I know why they tell you they will send you a receipt - so they can add charges and not discuss it with you. I would like my money back for my half hour of waiting, false information and having to get a second vehicle for my mover. Sincerely, Mrs. Goolsey - my name is Goolsby.

Pat G. 
Rating:
5.0

The auto transport was fine for the most part but the ratchets on the front wheel slings we're difficult to operate - they need to be lubricated, and one rubber chain hook retainer was broken.

Bruce H. 
Rating:
1.0

When I came to pick up the 26 ft truck in Goodyear Az representative states that Truck ISNOT available!!!!!! Calmly showed him my reservation!!!!!! And he said “ customers also pick up trucks out of state'” !!!!!!!! Without ANY hesitation!! Unfortunately truck is located in Chandler AZ another 50 MILES from my original pick location, this the worst customer service from UHaul need to retrain that guy in Goodyear I hope this will mot happen again to any of your customers

WINSTON F. 
Rating:
5.0

Customer did not leave a comment.

amber N. 
Rating:
5.0

Customer did not leave a comment.

Terry K. 
Rating:
2.0

The people and facility were great, however 2 lost reservations makes Uhaul itself below average

Eric R.  |  First Impressions 
Rating:
4.0

Was given a storage unit in part of the building where the A/C was not working and had to find my way back to the main office to request a new unit, which was given to me without any issues.

Joan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elena K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTONIO H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINH B.  |  Overall Experience 
Rating:
3.0

No comments

Jose C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ABRIANNA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa E.  |  Online Move In 
Rating:
1.0

I came in on October 31st 2021 to close out a unit. Signed paperwork, removed my belongings, and left. About 2 weeks later I received a call telling me that I need to come out a lock on my unit. I call back and inform them that I closed the unit out on Halloween evening and had nothing in there, plus I moved out of state. They informed me that there were items in there and I needed to come in to redo the process. I then asked to speak to a manager who was unable to come to the phone and was told he’d call me back. Next thing you know I get an auction email. Called again to let them know hey I signed a paper back in October and have nothing there. Was again told that they would take care of it and I needed to do nothing. Well nothing was done, now they claim I owe them for them not closing my unit out properly and allowing someone to place their belongings in my former unit.

Malisa J.  |  Overall Experience 
Rating:
5.0

This facility was clean and well maintained. Instead of moving my items I wish I could move the facility. I would highly recommend this site

TONY W.  |  Overall Experience 
Rating:
5.0

Anna was great and always there to help! She is very friendly and made renting a truck, unit and buying boxes fast and convenient.

Jammie E.  |  Overall Experience 
Rating:
5.0

This is the 3rd time I've used the West Chandler facility. The staff is helpful and friendly. I've driven out of my way to use this location.

yolanda p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINA L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tristan T.  |  Overall Experience 
Rating:
1.0

There was never a time that our account was maintained with accuracy. Our code was never updated correctly so we were locked out most of the time. We couldn't even make it through the security doors. We had to upgrade to a larger unit and we went through the same subpar process we had with the first unit. Finally decided to close the account and go somewhere else.

JEFF F.  |  Overall Experience 
Rating:
3.0

Staff wad never clear on how to access building. They ALWAYS acted like I was bothering them when I came in. Never friendly, also when I went to get propane they did not answer the bell, (which said push for service).

Katrina S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roni G.  |  Overall Experience 
Rating:
3.0

No complaints or problems with storage. However, Be careful in renting trailers. The person that attached the trailer to the truck did not do properly. The trailer came off the ball of our truck. Not a good thing! Installation not done properly. Could have been an extremely dangerous situation in traffic.

suanne m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jose R.  |  Online Move In 
Rating:
5.0

The staff is amazing at this Uhaul site . Anna is very nice she answers all your questions without making you feel like your a bother. I would recommendo this property if your looking to store your items . The property is clean and well maintained,

LISA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charmagne M.  |  Overall Experience 
Rating:
5.0

Employee Anna Hintze is very helpful for me to have a storage locked because I loss 3 storages total every time I made reservation per storage on 24908 S. Arizona Ave in Sun Lakes. I was very frustrated for a month because every time I make reservation and never sent me an email for me to send my credit card information and my I.D. to hold the storage. The storages was sold to someone else. I could not trust with Sun Lakes storage anymore. I had to find another location storage. I explained to her what happened. Anna found a storage for me on 6190 W. Chandler. to locked it so I could have a storage. Anna really helped me out. She has a good personality, professionalism, caring for me and good patience with me. I appreciate her help. Good Job Anna. I am very satisfied that location because of Anna.

KEVIN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hailey J.  |  First Impressions 
Rating:
4.0

Very convenient, safe, secure and clean.

ARNOLD W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna D.  |  Overall Experience 
Rating:
5.0

Helped us get a storage place and went above and beyond.

Joshua R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shellie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loretta C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TINA C.  |  First Impressions 
Rating:
5.0

Best in the West

IRA J.  |  Overall Experience 
Rating:
5.0

All the staff was very friendly and helpful answered all my questions . Anna is very nice she let me know all my options about my storage she was very helpful , I recommend this storage to a friend and also a customer from my job. Everyone is great here 5 stars all all around . Thank you so much for being so great

LISA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terry S.  |  Overall Experience 
Rating:
5.0

The team was great to work with. The manager was patient with answering all of my questions. The staff always greeted my husband and i when we arrived and provided the best customer service.

ELNORA C.  |  Overall Experience 
Rating:
4.0

Halls well lit, but storage unit had no light.

Jan H.  |  Overall Experience 
Rating:
2.0

I was in line for 30 minutes. There was only 1 customer ahead of me renting a truck. The customer was an employee and was trying to get an employee discount. The person behind the counter did not know how to give a discount. Another employee came in and said she had to start over. Then when she started over the customer’s employee number didn’t work. It’s unclear if this was a system issue or an incorrect number. Finally, the worker from outside helped me get my rental space. It took at total of 45 mins to to get my space that I had already reserved online. This was an excessive amount of time when only 1 person was in line ahead of me. Thank you

Steve R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDALL P.  |  Overall Experience 
Rating:
3.0

Due to the truck rentals the loading dock would be crowded with parked cars. It was difficult to load and unload. General parking was almost non-exeistant.

Dan H.  |  Overall Experience 
Rating:
3.0

I do not want to give the facility a bad review, but my last interaction is what made me not want to deal with this particular property again. The gentleman that assisted me was rude, unhelpful, and just plain did not care about his job. On top of all of that, I am being denied my prorated amount. The guy rudely said, We dont give any money back here. I am not happy with his behavior or the way he treated me. I am very frustrated with the fact that prorated amounts are not provided, I just paid for an entire month in the 13th and we moved out yesterday. That is sad, other properties give their customers their money back not steal it.

Luis D.  |  Overall Experience 
Rating:
5.0

Truck, moving help, and storage connections from U-Haul account made moving go smoothly and less stressful. Thank you!

Gary C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Manuel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT C.  |  Overall Experience 
Rating:
3.0

Direct phone contact is unavailable when needing to speak to someone about storage. The only option is to speak to someone whose geared for reservation of equipment.

MARCIA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan A.  |  Overall Experience 
Rating:
4.0

They were most helpful gracious and knowledgeable. There were 4 employees, all were very friendly. Thank you

Zunique E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne K.  |  Overall Experience 
Rating:
5.0

Great place to do business, professional, friendly and always helpful.

daniel G.  |  Overall Experience 
Rating:
5.0

The staff at this facility was always helpful and very pleasant.

Diane D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott E.  |  Overall Experience 
Rating:
3.0

Charged my acct after I closed my storage... hard to get my money back

KELLEY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia D.  |  Overall Experience 
Rating:
5.0

Nice and clean. Easy to access and friendly staff that was always helpful.

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott E.  |  First Impressions 
Rating:
5.0

All the employees at the Chandler Blvd. & Kyrene UHall were friendly and positive. A great team there. I will definitely return when in need of storage or a moving vehicle in the future. Excellent Job!

neil t.  |  Overall Experience 
Rating:
5.0

Couldn’t have asked for a better experience. Thank you.

Steve E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara L.  |  Overall Experience 
Rating:
3.0

Water damage on some furniture.

Jordan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX B.  |  First Impressions 
Rating: