A very good experience , no waiting in line , the clerk went the xtra mile to get the size of the truck I need .JORGEALBERTO M.
Customer Reviews for U-Haul Moving & Storage of West End
Henrico, VA 23228
(Corner of Staples Mill Rd and E Parham Rd beside Hardees)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My 3 boxes are still at the location. My order isn't showing in my account I can't schedule pick up if my boxes and still on hold with the support after 10 minutes.Amy R.
Customer did not leave a comment.JAMESHENRY C.
Customer did not leave a comment.PHILLIPCHARLES V.
Customer did not leave a comment.Sam S.
Customer did not leave a comment.RANDALLKEITH H.
Extraordinary service!!Alesia K. | First Impressions
everything worked out perfect - no wasted time, no hassles or headachesJEFFREYFRANK S.
Make sure everyone is wearing a mask properly. Website quote did not match price on site or after rental.Kent F.
Customer did not leave a comment.DANIELLENICOLE J. | Overall Experience
Good jobTERRYLAMONT W.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Kellen O.
The mobile pick up was pretty rubbish - it would have been much quicker and easier for us to just have gone in. It wasn't a contactless experience, and the whole process of verification should have happened before checking in. That took extra time which just isn't fun with a toddler in the backseat.Mark S.
Customer did not leave a comment.HOWARDDURAND M.
Respect the reservation time and help client book the equipment that fit their needs. However, the manager, Paul was very helpfulAMADOUMACKA S.
Truck was a little bit dirty at pickup.JAMESTODD C.
Excellent experienceCURTISEUGENE S.
Customer did not leave a comment.MARCHELLELAINE P.
Customer did not leave a comment.DeAnne or John B.
Customer did not leave a comment.CaSaundrea P.
The customer service representative was very kind and efficient. That was very important because moving can be stressful.DENISEMARIE P.
Paul was great!! Quick out the door and fast check-in - attendant met me at the dropoff area. Appreciate good service like this. --DennisDennis W.
Location is clean and organized . Staff is friendly and helpful.DAVIDWILLIAM A.
Nothing. Everything was fine.Robert R.
My only complaint is that I had over 100 pads and had to keep moving and trying to find places to store the pad until the pods were empty.Marie M.
Paul and Mario were very helpful and professional. They answered all of the questions I had and walked me through the necessary processes for truck usage and for storage. Thank you.NATASHA F.
Customer did not leave a comment.Allen K.
Customer did not leave a comment.Joseph K.
Customer service was excellent. The guys were really professional.TRAVISSENTEL M.
true professionals!MARKHOWARD D.
The salesperson was very polite, respectful and assisted me.Eppie S. | First Impressions
The truck I rented was clean and in decent shape however it needs the front end worked on. The steering is loose and it pulls to the right.Dale F.
Customer did not leave a comment.Joseph S.
I’m not sure what his name is but he worked on April 2nd, 2021 around 11am. He was very nice and the service was speedy! I came into the building and left out happy. Thank youuuLovely R. | First Impressions
Paul is a legit professional, helpful and friendly. Very well managed location.Joseph K.
I also rented a truck and while I was moving it rained and the inside of the truck was leaking so I called and was given another truck with no problem. I didn't pay for the dolley rental however I feel more should have been taken off for the inconvenience of having to stop packing to return a truck that was leaking on my stuff at no fault of mine. Other than that employees were very helpful.DANIELLENICOLE J. | First Impressions
Customer did not leave a comment.PIERRE C.
Gentleman that helped us was very nice and helped me out alot thanks buddyTHOMAS M.
Customer did not leave a comment.Gary C.
The tow dolly strap had been cut it was to short to ratchet tight and go over the wheel of the carKEVINLYNN H.
Customer did not leave a comment.JANEBELSCHES N.
Customer did not leave a comment.Maxwell G.
Customer did not leave a comment.Shantanu A.
Customer did not leave a comment.JOELALLEN K.
Customer did not leave a comment.JONILYNN J.
Customer did not leave a comment.MARKHOWARD D.
Customer did not leave a comment.DANIELBLAINE B.
Customer did not leave a comment.HENRYWESLEY C.
Customer did not leave a comment.MARTHADENISE M C.
Customer did not leave a comment.ANTONIOADAM G.
Montral has been extremely helpful. I really appreciate his advice and help.SANDRAALLEN T.
Customer did not leave a comment.nichole S.
Ensure that there is updates transmitted to the customer and ownership in escalation processes. I called multiple times get answers from representatives and was cold transferred around , I have representatives/managers say that they would follow up and ever did. No one took a deep analysis into where my stuff where and it was over a week late. Additionally again, no communication from uhaul to the customer in regards to delayed shipments (no email communication,etc)Christian N.
The young gentleman that Checked me in was very professional the check out was great also, Paul was very nice.SANJAY S.
Customer did not leave a comment.LOUISJOSEPH C.
Customer did not leave a comment.CHARLOTTENAGY M.
Customer did not leave a comment.JOHNHILTON H.
Customer did not leave a comment.FREDRICKLAMAR S.
Customer did not leave a comment.Tina B.
Customer did not leave a comment.JOELALLEN K.
Customer did not leave a comment.Jonathon S.
Customer did not leave a comment.Michele W.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.George R.
My favorite location by farCHRISTIANLEE C.
Customer did not leave a comment.JOHN L.
Can't remember his name but man that helped us check in and out was outstanding. Entire process was seem less.SUSANMICHELLE W.
Customer did not leave a comment.thomas H.
The young man who assisted me was so friendly and pleasant. I had to switch my storage unit size and he showed me actual units and helped me pick the best one. He was so patient and thorough.Monique E. | First Impressions
Customer did not leave a comment.MICHAELJOHN H.
Both of the young men who took care of us were awesome! Friendly, and took great care of us.Dean Y.
I was just charged over $1000.00 dollars for less than 8 hour rental. Yes, ONE THOUSAND DOLLARS!!! Please make sure someone calls me ASAP AND CORRECTS THIS!!!RENEISSAC F.
Customer did not leave a comment.ISAAC A. | First Impressions
My unit was located through a maze all the way in “the back”. It was very inconvenient to move my belongings in and out. There needs to be another access point into the building on the other side for more accessibility. It cost me quite a bit of extra money for all the extra time it took my movers to get my belongings out. There was a back door but associates wouldn’t allow access. It was very frustrating.Michele J. | Overall Experience
Customer did not leave a comment.PAULINEAMY B.
I used the online check in and it was not a good experience. I had to spend over 45 minutes outside the truck answering questions and taking photo's of myself and my license that could have been done earlier. The software was slow and near the end of the process froze up. I then had to go inside and stand in line to get help. The instore associates were very helpful . If I use Uhaul services again I will avoid the terrible online pickup and just deal with a real person on site. The truck had a low tire light that stayed on. The associate informed me that he had been working on it for days. The tire was okay but the sensor was bad. Also it was a very busy morning at the location and only 1 person was at the desk to help people. This added to the overall long wait to get my truck and put me behind schedule.Robert C.
Drop off was swift although there was a long line. An attendant saw that I was dropping off and escorted me out of the long line. I appreciate that.MARYE H.
Paul and Eutoyia helped me so much I am grateful for all the help! They got me in smoothly and efficiently.Deanna B. | First Impressions
Customer did not leave a comment.LARRYNELSON C.
Customer did not leave a comment.DAVIDMATTHEW S.
Customer did not leave a comment.BENJAMINFRANKLIN C.
Customer did not leave a comment.BENJAMINFRANKLIN C.
Customer did not leave a comment.JAYLABERTCHELL B.
Customer did not leave a comment.SAMUEL B.
Customer did not leave a comment.MATTHEWJAMES M.
I was rented a truck without cruise control (older w/ 158,000 miles) to drive across country. The 26 foot truck I rented in September for local transport in Richmond was a much newer vehicle (features and comfort). It would have been a better experience if I was loaned a newer vehicle.Bridget O.
Customer did not leave a comment.ERICMCALLISTER G.
Friendly, efficient staff. Check in person was awesome.WILLIAM N.
Customer did not leave a comment.Lee S.
That was second time i was in this location , I had to wait half an hour and after that they told me i should wait another half time to hook up trailer , I will not back to this place againFEREYDOON H.
The gentleman who waited on me was exemplary.Shannon P.
Customer did not leave a comment.BRIAN J.
Everything was great. Montral was extremely helpful.SANDRAALLEN T.
You are doing a great job.CHARLESBRANDON T.
Customer did not leave a comment.Jeff S.
Customer did not leave a comment.Sony S.
Customer did not leave a comment.BRUCENORMAN M.
Customer did not leave a comment.DUSTYJUNE R.
Customer did not leave a comment.Deborah C.
Customer did not leave a comment.Deborah C.
Customer did not leave a comment.Deborah W. | Overall Experience
Customer did not leave a comment.DONIVANEUGENE C.
Reserved equipment was not ready when we arrived. This cost us an extra hour of time. To compensate us they said they would mark the system so we could return equipment to any location and they did not do that. When we got to our destination the uhaul rep said that had not been done and we would have to return to where our original reservation was. Staff in Henrico, VA were slow and inefficient. Other locations we have used have been great.HENDRIK B.
They charged a card that was not suppose to be saved and they cut my lock that I bought without notifying meLauren V. | Overall Experience
Employees were very professional, patient & understanding.QUATISHAJEAN B.
Customer did not leave a comment.Summer P. | Overall Experience
Keep doing what your doingCLAYTONLOUIS B.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.DAVIDFRANKLIN L.
Customer did not leave a comment.JOHN WILLIAM S.
The gentleman that helped me get the storage unit was very helpful, polite, patient, and kind. He had a long line and still managed to help me and smile the entire time.Jessica Q. | Overall Experience
Great and professional staff.Brian W. | Overall Experience
The young man who helped me was awesome. I can’t remember his name. Very nice and professional.Hill J. | First Impressions
Customer did not leave a comment.Turquoise S. | First Impressions
The process was very smooth and painless. The team was a joy to work withstephen g. | First Impressions
Customer did not leave a comment.Gerd L. | Overall Experience
Excellent service! Nicole Johnson was phenomenal and the entire staff was extremely professionalSTEVEN B. | First Impressions
I have rented equipment, turned in equipment, and rented a storage unit. in all, staff has been knowledgeable, helpful and patient with me. recommend them and it to anyoneEvelyn B. | Overall Experience
Customer did not leave a comment.Gerd L. | First Impressions
Customer did not leave a comment.janice g. | Overall Experience
Customer did not leave a comment.Sara S. | First Impressions
If I Have to have a storage again. I will choose this one.AAron W. | Overall Experience
All staff were extremely helpful and friendly.Robert M. | Online Move In
The only issue I had was the unit I originally was assigned had a support column in it taking up a decent amount of space so I had to go back up front and get a different unit. I was at the location twice that day and dealt with 3 different employees and they were all very courteous and helpful. I just think you should know which units have those in them and let people know and or discount them as space is obviously important when renting a storage unit.Ronald D. | First Impressions
Customer did not leave a comment.Pearl B. | Overall Experience
Clinton and the staff at Parham Road were incredible. Highly recommended!Frank P. | First Impressions
Customer did not leave a comment.Heidi C. | Overall Experience
Customer did not leave a comment.Thomas C. | Overall Experience
This is my second year in a row using this storage facility. I'm never disappointed by the top notch customer service and professionalism. Cynthia was a huge help on the phone and made our experience very easy and enjoyable. We will definitely use again.Antonio C. | Overall Experience
Customer did not leave a comment.Debra L. | First Impressions
An error was made by an associate, however, the manager was very professional and corrected the error along with offering an apologyWilliam S. | Overall Experience
I was overcharge for mileage I took a picture of my miles 7928 on Friday at 8:31am ending 8079. Please correct my charge amount .Trisha C. | First Impressions
Customer did not leave a comment.GARY i. | First Impressions
Customer did not leave a comment.John M. | First Impressions
I appreciate the friendliness, and knowledge of the staff. I was somewhat undecided as to what type of storage I needed, and they were patient with me and worked with me until I was satisfied with my choiceCheryl D. | First Impressions
Customer did not leave a comment.Thomas C. | First Impressions
Cynthia, we need your help. Everyone is very nice but we have a nightmare unit. First, we wanted and rented. 10x7 but when we went to it it was a 5x5 with a beam in the middle. Then we got a 10x 8 because that was the best they had. In any event, when I went later in the week for the first time the latch was not working. Christian, who was alone helped me and even he had to work at it. Great young man by the way. It still is not working properly. Unit 1566. Reed whitener cell 804-240 1541william w. | First Impressions
New to renting storage facility and when reserved online would of been nice to know ahead of time to have insurance information but staff was greatColonial Floors V. | First Impressions
Customer did not leave a comment.patty b. | Overall Experience
I had made reservations online to store my boat. I moved my boat on a Sunday. Very busy with people in the store and calling in constantly. Need more people working on the weekends. It took a few tries get the access code working in the system. It would have been quicker and less stressful for everyone if I could have done this online.Chester A. | First Impressions
Clean and organized rental office. Friendly staff.Rey L. | First Impressions
The actual facility was great...everyone was helpful and nice..my only issues was with the company as a whole... I found out 2 days after my monthly payment was deducted from my bank account that I was approved for a house and that I could move in that weekend. When I contacted uhaul about a possible refund since I wouldnt be needing the unit for that month I was told no they dont issue refunds and they just suggest you dont move out til right before you payment is due. Had I known I would be approved that quickly I would have moved my stuff out early. So I was out almost $100 for that. Then when I put in my move out request on the day I moved out (may 31) everything was good to go as I was told..but then today (june 28) I checked my account and they had deducted another $100 now I have to wait 3-5 days to have that money refunded to me.Tiffany N. | Overall Experience
Customer did not leave a comment.JOSHUA P. | Overall Experience
Would have been good to know in advance that we were able to load closer to my unit in the back of the building.Cheryl B. | First Impressions
Customer did not leave a comment.Christine E. | Overall Experience
The two men who were working on Thursday, Friday and Sunday- days that I had been in the office were helpful. They seemed short handed and could have used help. Even so, they did a good job trying to get us taken care and answer the phones. Thanks for you assistance. SteveSTEVENGERARD F. | First Impressions
Customer did not leave a comment.Lisa L. | Overall Experience
I found dead bugs in my storage unit along with little almost Roach like bugs crawling on some stuff. Not to mention having to move stuff from in front of my unit a few times that someone had placed in front of it. Overall just wasn't happy finding bugs so I took my stuff out because I'm not paying for pest.Cristal F. | Overall Experience
Customer did not leave a comment.Krystal A. | Overall Experience
The lady who assisted us was very polite and professional.Deborah O. | First Impressions
Customer did not leave a comment.sakura p. | First Impressions
They were very helpful both ends of the trip.Virgil B. | First Impressions
Cynthia was fantastic. She was friendly. Patient and did a great job explaining everything. I would love to work with her again anytime. The facility is clean and well maintained. I am very happy we decided to move units if only to work with Cynthia again.Elizabeth T. | First Impressions
Customer did not leave a comment.Deborah S. | First Impressions
Customer did not leave a comment.Dedbroh S. | Overall Experience
Thr Woman at the Desk was very helpful and Swift. Was was great in help grabbing the right size i neededBrandon T. | First Impressions
Second time I’ve been charged twice for service, billing department lacks basic accountingDelila U. | Overall Experience
I've patronized this U-haul location several times to rent trailers, trucks, etc. over the last several years. This time, I needed parking/storage for a trailer and they had just the solution I needed. Time from my first phone call inquiry to actually parking my trailer behind the secured gate took about 1 hour and I'm very happy with the results. Good operation here!James M. | First Impressions
Horrible experience wherein Uhaul misbilled the account and demanded payment without EVER correcting their documented errors. The unit contained sentimental items of a loved one uhaul violated...Scherreda D. | Overall Experience
Thank You For All Your HelpShawna C. | Overall Experience
The experience was pleasant except for the wait time. More staff is needed at this busy location,.Lavetta G. | First Impressions
Storage unit was clean. Staff were friendly and helpful. Unit was far away from entrance but they were able to give me one closer when I asked.Jessica J. | First Impressions
No complaints.John F. | Overall Experience
Required CommentEUGENE P. | Overall Experience
I will always conduct my Uhaul business at this facility. The the employees are friendly and always provide a solution for my requirements. I like conducting business at this branch.Mark S. | Overall Experience
They were very helpful and very kind. Thank YouShawna C. | First Impressions
Prompt and courteousmolly M. | First Impressions
Easy to deal with. Manager Cynthia was always helpful. Perfect, clean storage for my travel trailer.Gary H. | Overall Experience
SatisfiedJuanita S. | Overall Experience
No issues at all! The manager is awesome and maintains her calmness. Great experience getting my unit!Terri R. | First Impressions
Everything runs smoothly,it is awesome that customers can do most of the work at home fr the automated services. Once in a while there is a fluke, but there is always a kind employee to save the dayLloyd S. | Overall Experience
I had trouble with the move out procedures and could not reach anyone by phone despite long wait ones and a disconnected call.Martha R. | Overall Experience
The staff was very friendly and the facility was very clean. i was very impressedMELISSA B. | First Impressions
Customer service is very slow. There is too long of a wait to get waited on. One person to help you. Almost to the point of rude. You are completely ignored while waiting to be helped. Lila Vloretta v. | First Impressions
I have dealt with this location several times over the past year and each time has been a very pleasant experience. The staff are friendly and knowledgeable. I highly recommend them.Shirl D. | First Impressions
Clean building and great customer experience.Mohammed`` M. | Overall Experience
Great peopleJose H. | Overall Experience
We were very pleased with the friendly and knowledgeable help we received.Ella P. | First Impressions
Service went very well.SHAKIRA A. | Overall Experience
good jobRaymond K. | Overall Experience
Great serviceTom S. | Overall Experience
I couldn't ask for a better experience! Thank you, U-Haul!Jeffrey F. | Overall Experience
Experience was good overall. I did have a big negative in closing down ... was informed that there is no proration of days remaining in the month, so I lost out on 3 weeks refund!!WILLIAM B. | Overall Experience
Great staff very helpful storage unit was a little far in the back but I still made it work all in all great place to store stuff nice safe never had to worry about nothingRobert B. | Overall Experience
I rented a parking spot for an RV. The manager that I dealt with was friendly, helpful and pleasant to work with.Raymond K. | First Impressions
Like forward to doing business again.ROGER P. | Overall Experience
I would have preferred getting my 2nd storage space close to my first so that I could separate my items to pull out first. It is basically too far apart which makes it very difficult to accomplish.shakira a. | First Impressions
I felt safe keeping my housing contents there for over 6 months. The staff was great - Polite & helpful I had trouble with the U-Haul website and they were able to help me with that.Helen M. | Overall Experience
Great customer service. Quick and painless.Mohammed`` M. | First Impressions
..ben T. | Overall Experience
Fabulous storage and truck rental facility. Consistently helpful and friendly staff, very clean storage, easy access! Recommend with no hesitation!!Cynthia J. | Overall Experience
Overall, the move went well. U-Haul truck rental had only one glitch with truck pickup moved 10 miles away, but Whitaker Movers were fabulous!WILLIAM B. | First Impressions
..ben T. | First Impressions
Ubox not ready when I arrived for scheduled pickup, but Uhaul staff was wonderful and immediately got the Ubox out of storage for me. Would use Uhaul Ubox services and this Uhaul location again.Allison K. | Overall Experience
The staff was very helpful. I would recommend U-Haul Moving & Storage of West End to everyone.Lucindia J. | Overall Experience
I always use Uhall and I do have nothing but EXECTLEND CSIlka T. | Overall Experience
I never went to a facility. My contact was all via phone and “Emily” provided exceptional customer service. She was friendly yet professional, went beyond to ensure I received the best experience.Tom S. | Overall Experience
I did not see the storage facility, but Rhonda delivered and picked my UBoxes, she is a professional and kind person. My family thanks Rhonda for her excellent customer service.KATINA G. | Overall Experience
It is extremely annoying that I can't get out of this survey unless I type something in this box. So I went back and changed some of my answers. Some are right and some are wrong. Now it's crap.Janet V. | Overall Experience
Well taken care of.alex n. | Overall Experience
The facility was very clean, but Lighting was bad in the building, no designated parking area. Staff not very friendly and I had to wait each time I came in. Got billed for the unit after cancelingnancy p. | Overall Experience
Great customer service over the phone, everything done as agreed with UHAUL. Thanks!VALESKA S. | Overall Experience
issue was that when it was time to cancel outside storage I had I was told I would have to comeback in the morning when manager was onsite, this was after Waiting almost a hour in line. Mgr Awesome!Troy / Emcor Facility Servic H. | Overall Experience
First class site a employees very helpfulJohn H. | Overall Experience
I could not access my vehicle that I stored there. My login at the gate was never made to work. Therefore, I could only access my vehicle when the office was open and someone could buzz me in.marvin h. | Overall Experience
Staff was very friendly and helpfulTheresa L. | Reservation
My U-boxes were supposed to be delivered between 11:30-12:30. They arrived at 5:30pm. I spent several hours on the phone and drove to the store to figure out where the boxes were. It was horrible.Sydney H. | Overall Experience
The facility is great but the billing system is very confusing. . It was a little understaffed on move-in but otherwise great place to store stuff and would use it again.Mary Ellen T. | Overall Experience
Busy but helpful in resolving U-Box problem.Rachael C. | Overall Experience
Storage here was a good; I had two hiccups early on sorting out my bill; caused me to have to pay twice in one month, and customer service unable to help me after hours when my code didn’t work.Anna R. | Overall Experience
Rhonda Wehman and the management team are awesome. Thanks for all your support and stellar customer service.trey r. | Overall Experience
Would not recommend. Staff not friendly and helpful. Service on site and over phone not helpful.Matthew C. | Overall Experience
Worked with Rhonda and she was a joy and pleasure to deal with. Extremely professional and an expert on the forklift! Would use her again in a second.Fernando E. | Overall Experience
I did not move in on 7/26. 7/25 I called to reserve a truck and was told it qualifies me for a month free. 7/26 despite my email and this record no one can find my reservation. I called, no resolutionamanda s. | Reservation
The only problem I had was the auto transport I had reserved was not available there. I had to drive over 60 miles to pick up the transport. That seemed to be more of a corporate problem.michael m. | Overall Experience
Delivery of the U-Box was right on time and it definitely served our purpose!!! Pick-up was prompt as well!!! Would highly recommend U-Haul!!!David T. | Overall Experience
Rhonda with U-Box was wonderful! Highly recommend.Joanne F. | Overall Experience
I did not visit the establishment but Rhonda was Aces .....Norman R. | Overall Experience
We didn't visit the facility: they held our U-Boxes until we were ready for delivery. Rhonda was a particular pleasure to work with, scheduling the best time to deliver and pick up.Philip M. | Overall Experience
Very convenient and I am glad that they take month by month rental of RV parking and not yearly contract.wilfredo m. | Overall Experience
Excellent facility with great customer service including after-hours accommodations & great access to rental vehicles. Thank you!wade b. | Overall Experience
Staff was not friendly, had issues with getting lock on door, tried to get assistant from an employee walking towards me, asked a question, he did not answer, told the manager in front of the employeediana k. | Overall Experience
Additional Services at this Location
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