We were rented a unit that was already in use. It took two separate trips to the office to sort out the mix up. Meanwhile we had movers who were being paid to do nothing. The move-in experience was stressful at best. I expected better from U-Haul.
Brian D | First ImpressionsSelf Storage Units in Henrico, VA, 23228
U-Haul Moving & Storage of Parham Rd
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
5' x 5' x 9.5'Miscellaneous Storage
Size Guide- Rate:
-
$69.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $69.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$69.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $69.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Small
10' x 5' x 8'1-2 Bedroom Home
Size Guide- Rate:
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$99.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $99.95 Per Month
2 Units Left!
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![Example storage unit layout]()
Medium
10' x 15' x 7'2-3 Bedroom Home
Size Guide- Rate:
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$209.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $209.95 Per Month
2 Units Left!
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![Example storage unit layout]()
Medium
10' x 15' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$209.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $209.95 Per Month
1 Unit Left!
Sustainable Drive Up Storage
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![Example storage unit layout]()
Large
7.3' x 23.5' x 6.8'2-3 Bedroom Home
- Rate:
-
$194.95
Per Month
- Vanbody
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $194.95 Per Month
1 Unit Left!
Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Would definitely recommend using you guys again. Very helpful, very secure, nice, convenient.
Chelsea C | Overall ExperienceGm Megan Cooper and employee were extremely accommodating and professional. Better experience than any other place.
Shan I | First ImpressionsThe young lady that helped was so friendly and nice helped me so much I wish I could remember her name
Cicely T | First Impressionsstaff was wonderful friendly. They answered all my questions never got upset or look like they were bored. They took pride in the work every person I worked with and even took the time to personally show me where storage unit was but I had no clue on how to follow the map they were they were great when your staff members got into a cart and just had me follow her around to where the storage unit was. Customer Service is really really good it's dynamic The only thing I would say and say this to management or your CIO is that there are versioning issues with your U-Haul web app where folks with older iPhones such as myself iPhone 7 cannot use the U-Haul web app because it requires iOS 16 and my iPhone 7 only goes to iOS 15.8 there was a way that you could create a version that would work on older iPhones or resurrect your previous app that was compatible that would be great regards John Atkins
John A | Overall ExperienceThere was a considerable wait and at one point no one was at the desk. After traveling a considerable distance I vented my frustration on the chat option. When staff did arrive they were helpful, but could have been more hospitable in letting all of us in line know where the bathrooms were, drinking fountains etc. Overall I am very impressed with the cleanliness and maintenance of the property.
matt h | First ImpressionsExcellent pick up and return at both locations: Methuen, MA, and Henrico, VA. Everyone was extremely accommodating and kind. Fantastic customer service. Equipment was I good working order and delighted with the entire experience!
John G | First ImpressionsOf course I would have liked the rental price that I originally had to have stayed the same throughout our time at UHaul but the yearly increases were not terrible. Loved the moving carts that were available for use. Made getting items to/from unit to vehicle very easy. Staff was always pleasant and helpful. Hope we are over our storage unit years but if not, we will come back!!
LOVELACEWAYNE P | Overall ExperienceEveryone was friendly and helpful. I reserved one size storage unit but easily upsized the unit when determined the original would not be big enough. Staff was very helpful.
Scott T | First ImpressionsThis place was amazing. Clean, secure, and the best customer service from everyone. Thanks for the great experience.
BARBARA C | Overall ExperienceSame as above
Eppie S | First ImpressionsThere was a roach crawling in the facility. I will have to put traps around my belongings to ensure they do not follow me.
Kimberly B | First ImpressionsThis facility is closer to my home---very convenient.
Faye S | First ImpressionsThe GM was a great help! I highly recommend this facility
Melissa J | Overall Experience