Customer Reviews for U-Haul Moving & Storage of West Lafayette

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Lafayette

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Mike C. on

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This all went very well from reservation to pickup and after hours drop off. Drop off using Uhaul.com was great.

Rachel H. on

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Customer did not leave a comment.

Matthew T. on

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Salesman that went to Fort Wayne Blackhawk was very nice.

RANDALL W. on

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Joe Ann D. on

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David R. on

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Excellent 6x12 trailer unit; towed awesome

Liyan Y. on

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Geanette C. on

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Fantastic customer service at this location. Fantastic!

Vincent D. on

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While the unit I rented was functional for a short term local run it would have been unacceptable for a longer duration or road trip.

Michael S. on

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David Butcher made this rental experience excellent: Keep, support, and enhance his top quality service.

Bryan M. on

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Truck was extremely dirty inside drivers compartment.It had a half smoked cigar smashed inside passenger door handle to close door where my child was sitting.I had to immediately pull over and basically clean the whole inside of this extremely filthy truck.Someone at this location should have to answer for this.

david s. on

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Nothing

RON H. on

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They did not record the trailer as being returned. I received notification from Uhaul that the Trailer was not returned and I had to make two calls to clear things up. All is OK now.

Damon L. on

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Customer did not leave a comment.

Raymond P. on

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I was falsely charged for gas, over twice as much as was used.

Amy S. on

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The drop off is just a little "iffy". The sign is clear to pull up etc. but noone was there and I got out, and waited a little - someone did come but I wasn't sure how this was supposed to go. Maybe the sign can include some info such as "Someone will be with you in a few minutes" or similar.

Deborah B. on

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Courtney R. on

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alejando o. on

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A bit expensive

Corey T. on

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The rental van mileage was 4483, however, I did not notice that the rental paperwork had it listed as 4463. I returned the car under 1 hr and with the mileage at 4510. I only used it to pick up a ladder from home depot which is 6 miles away from my house. Thus, they charged me an additional $19 for mileage I didn't even use (47 miles really?). Please try to have your paperwork reflect what is actually there, instead of tricking customers into paying additional money for things they haven't done.

Michael C. on

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Pick up and drop off location is small and congested.

James N. on

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James Z. on

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I had reserved a tow dolly more than a week in advance, even doing the early check in. Yet when I arrived there were no tow dollies available. I was also forced to wait in line for 30 minutes and still repeat the majority of the same information I had to fill out online. What is the point of the reservation? I was given a 2 axle trailer that, with the car I was transporting, put my total load over my truck's 4600 lb. maximum tow limit by at least 1000 lbs. Also, there was a problem with this trailer's surge brakes causing a constant jerking sensation for my 500 mile trip. This experience with UHaul was beyond awful.

Vered F. on

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Xianyu P. on

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ron s. on

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Fine facility. Access a bit limited by lack of parking space for loading, unloading.

susan s. on

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MERRILL N. on

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everything was great. GREAT STAFF!

Brett P. on

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Julie M. on

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Busiest moving day in west Lafayette and they only had 2 people working. Very slow moving. Parking lot was a nightmare with no one to direct folks. Much improvement needed.

Harriet B. on

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This is a great facility and will use it again if the need arises!

Gregg S. on

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Awesome easy experience

Paul S. on

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Owner was very professional and got me signed up in just a few minutes

Carolyn M. on

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Given wrong information from two different people regarding promotions. Rat poop all over futon and mattress when we picked it up out of your storage. Had to be thrown away !!

Hersh G. on

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My reservation was cancelled without significant effort to reach out to me. Little to no effort made to compensate for the issues caused.

Evelyn H. on

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The gentleman that assisted me with the return was very helpful and polite. Great Job.

Jessica S. on

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Someone took my account off of automatic payment, making me pay a late fee. We resolved the issue, got confirmation the late fee would be removed, and then were still charged. Now no one will answer.

Sandra M. on

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Thanks for making process so friendly and easy.

Thomas D. on

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This location is always top shelf!

Qi L. on

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LOU I. on

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Great team

Janet S. on

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The UHaul store was super helpful. The online customer service was not as I tried but could never get through even holding over 30-40 minutes 3 separate times. I would rather have dealt with the store

Prasad T. on

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Very well maintained facility. The staff is very friendly.

Bonnie C. on

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I used the facility for three months and canceled it was easy to cancel everything everything went well even though I did not use the facility everything went well anyway

LISA B. on

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I am still waiting for a refund on the account. I closed the account and you had already taken payment out. Who is going to call? It has been over 1 month! My number is 765-404-2726

kristen n. on

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The staff at the location was friendly and helpful. The 800 # staff mislead me on the size of my unit, and my stuff didn't fit. I was forced to buy a second unit, bait and switch. They were overbooked

Craig J. on

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This Gentleman had a great attitude... He also explained everything needed in our transaction... I felt comfortable doing business with U-Haul... Thank you!!!

Somphop P. on

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I suppose get first month free rental but I don’t get it.

Robert C. on

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Very smooth and easy. On-line website very good.

JAMES L. on

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Excellent customer service, very friendly.

Carim C. on

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Excellent, very clean indoor storage unit! Great service and rates!

Siwakorn V. on

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Horrible attitude when dealing with an unforeseen problem. Did not tell us how to check in AND locker was mislabeled then acted like we were exasperating THEM and wasted THEIR time. Disappointing.

Tatiana D. on

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Very pleased with everything!

paul r. on

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Price is good. The call center & confirmation email are almost useless. The Unit # and the lock I needed should have been in the email. Feedback space is too limited. You don't really care!

City of W. on

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The U-Haul staff was very pleasant, knowledgeable and friendly. The facility was very clean, well light and secure. Thank you for everything

Paul H. on

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Excellent staff and quick service! They were very nice and friendly and I recommend them to everyone.

Nathan J. on

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Norris W. on

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Thanks for the patience with my father and I. I know this situation was exhausting for y'all. We appreciate your willingness to keep our stuff in good hands. I will definitely use again and recommend.

ADRIANNA W. on

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Great staff. And location

JEFF P. on

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Great service

Clarke W. on

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Very helpful in the whole process. Even did their best to try and expedite the breaking of my lock when we lost the key.

Barbara C. on

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Friendly and knowledgeable staff. Flexible arrangement with locks and insurance. Suggest securing vacated units. The door was left up on one of mine and rainwater left floor wet when I went to load.

Sue O. on

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The team was always helpful!

JULIANN G. on

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There needs to be a sign on the property to tell people where the office is . I was a long time renter and had no idea where the office was . I live out of town . I tried to call during the hours .

Victoria R. on

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Thanks!

Breeah C. on

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Great service.

stephanie j. on

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Need more staff in the office

Barbara and Melissa B. on

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Your $15 late charge is excessive especially percentage wise for a $59 unit that was 2 days late.

Sangpil K. on

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good

David L. on

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Staff at Uhaul were always very helpful when I called from out of state. Took care of any requests I had.

laura o. on

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We will be back next summer

Gloria K. on

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There were times when I needed access but couldn’t get in.

Jack H. on

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Excellent service, no complaints! Simple and easy

Nicholas F. on

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End to end, a great experience and value!

Thaddeus D. on

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Great experience. From checkin to check out. I recommend it.

Mercedes M. on

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Overall a great experience. One area of improvement is how to improve traffic patterns as you enter and leave the facility. Uhail trucks were parked in areas where entering and leaving was diffucult.

Jieyu S. on

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I am really satisfied with U-haul storage service.

Kathy K. on

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very efficient and accommodating location and staff thank you!

Gordon r. on

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Just annoying how you’d plug your code into one of the terminals and it’d still yell at you when you opened your door. Why are there three??

Denise A. on

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I have a very positive experience with this location.

TONI T. on

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This was perfect place to store my daughter's college furniture and other supplies over the summer. Conveniently located near campus with easy access to storage unit. Will use again next summer.

lynden a. on

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This was exactly what we needed, and everyone was very helpful in making sure I had an easy move in and move out!

Dirk R. on

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Very pleased with my experience at the West Lafayette facility & I would definitely recommend this location to anybody with moving or storage needs!

Mellany W. on

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Incredible, convenient, easy

irma h. on

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Thank you for being professional and polite. Thank you for your speedy response to our problem and correcting it... Awesome managers and staff....

Chuyu H. on

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I reserved a storage units 3 months ago but the officer there told me that there is no unit left when I came to there. The system is in big problem.

susan p. on

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Thank you

ZHENWEN X. on

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Good guy, tell me a way to storage my staff

Micheal W. on

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We had trouble initially trying to access our storage unit but your representative (Chase) fixed the problem promptly. No worries. We will be back. Thank you.

rob s. on

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Helpful staff, spotless facility, convenient access

alsayyed a. on

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Thanks

margaret m. on

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Staff were somewhat friendly - but seemed less than happy with the job they were doing.

GUY J. on

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Very satisfied with my experience at U-Haul storage facility in West Lafayette, IN.

JOHN W. on

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We rented for 4 years and were always satisfied.