the gear shift didn't connect correctly/ and had to keep working it. it took 10 min after i turned it off. to start because it didn't connect to park correctly. took it back due to the fact was scared to turn off again.DONNA G.
Trailer Rental & Towing in West Lafayette, IN at U-Haul Moving & Storage of West Lafayette
West Lafayette, IN 47906
(Hwy 52 & 231)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Wine Storage
One-Way and In-Town Local Rentals in West Lafayette, IN 47906
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The time it took to get in and out was ridiculous and every Sunday there's a huge line waiting for the door to be opened. One Sunday the worker was late and nobody else was there. The lack of manpower to keep things moving smoothly was definitely insufficient and poorly managed. As far as reservations on line and trying to get it all done without having all the stuff to deal with inside...... it would have been easier and faster by going in which says a lot considering they were lined up out the door almost! I will never use the online stuff anymore and if conditions don't get better inside then I'll go to budget.Corene T.
Remember that the 10' truck doesn't have a ramp.Chris K.
Best service anywhere, hands down.Michael C.
Only had one size of storage available to had to make it workJesse N.
Your app sucks ass! I wasn't able to complete the check-in or the return through the app so I spent more time than necessary just trying to deal with the app.STEPHEN A.
This may not be fair to the pickup location but my major disappointment is with UHAUL as a company. They took my reservation weeks ahead of time and then the day before I was to move my kid out of the dorms I get a call saying the trailer I reserved was not going to be there. I was given two options, either drive 50 plus miles to some other location get a trailer there. That's an addition 2 hours on top of what was already going to be a 11 hour drive day. Or cancel and get a measly $50 for my trouble. Needless to say there were choice words and tension. The guy that called me hung up on me. I called back and found that he had cancelled my reservation and I was left with nothing. Went to the pick up location and ended up with a 6x12 when I wanted and only needed a 4x8. Although it worked and allowed me to move my kid out of the dorm it did cost more wear and tear on the car and more gas to haul that 6x12. Needless to say I will be looking to other options for the next 7 years of move ins and outs.Charles C.
I AS TODAY HAVE NOT RECEIVED MY FINAL INVOICEJerry F.
Wiper blades were shot Gas was not filled up. Did not realize what full was for this truck until I filled it up Smelled like cigarettes in the cab We arrived early, found out the truck was still out. Store manager promised to call when it arrived so we could start packing earlier. No call came, and the location does NOT answer the phone. Ended up starting later than our reservation as the Manager for the location did not follow through on their promise (when we arrived, no customers were in the store, so it wasnt like they were swamped.PETER R.
All employee contacts were professional and efficient.Sarah W.
I was charged $100 deposit and never got it backWendi T.
Customer serviceSadrack A.
The van should have been swept out before I got it.John M.
Quick, easy and efficient- thank you!Amber M.
I would suggest that your specifications on your trailer (ie. 6 X 12 utility trailer with ramp) be clearer. Your web site states that it has a 57" ramp. Is that the length or the width? Would be clearer if you stated that the trailer loading entrance is restricted to 57" inches.Lonnie B.
It's not the location that's the problem. The equipment is 3 out of 10 and the website automatically tries to stuff in premiumsJohn B.
There were no blankets available because a customer did not return a few dozen from the day before yet. Maintain a better supply so that something like this doesn't affect future reservations.Daniel R.
When I went to drop off my truck I set out where it said to set to drop off someone would come out no one came out when I wit inside they said they didn't want to come out inspect my truck for mileage gas or anything else because of social distancing so I had to demand that someone come out and sign off on my truck being in perfect shape when I left it. I was not willing to take the chance on being over charged because they didn't want to do their jobpamela N.
Excellent, service available when it is weekend.JIAO Y.
I tried to use iOS app for rental, but I was stuck at returning stage. I tried to take pictures of odometer and fuel gauge several times, but the app did not recognize my uploads. I spent that stage for 10 minutes, but I failed and went to kiosk to finish my return process.Huitaek Y.
Super friendly, kind and helpful staff here! They go the extra mile!:)Bill P.
The truck was not very clean in the cab or in the hauling area, but both were acceptable. The truck had 115K miles. The doors on the truck did not close very well and there was a loud wind noise while driving. Service at the dealer was good.Eric L.
Staff was also friendly and helped me with my return right away.Robert A.
Dave is a wonderful front of house people person.darlene B.
I don't know. I was very pleased.Lamont L.