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BARBARA H. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of West Lafayette
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was always informative and pleasant, never had any issues with facilities or vehicles in all the times I rented from them
maria e. | Overall ExperienceIdk everything was fine until I accidentally filled up the tank with 40 extra dollars of gas and they wouldn't refund it. Pretty disappointed about that
DANIEL K.Check tire air pressure and window washer fluid between customers. Staff at this location was wonderful.
Claire A B.No improvement I can think of. Great service and personnel.
PHILLIP C.I used the app to get the car however the app experience was horrible. It wouldn't proceed to the next page, and when I exit the app and came back to it, the page was blank (black screen). Thus, I couldn't verify the gas nor the mileage.
Majed A.Pain free service
joseph W.Both the car healer and 2 trucks we tried had issues with the lights and wiring. Had to play wack a mole trying to find functional equipment. The employee didn't even initially check the trailer wiring before saying “you're all go to go†and walking away.
Logan B.This customer service representative was also very courteous. The help at both ends of this trip made renting from U-Haul a very pleasant experience. It was clear that both of these employees really enjoyed their jobs.
steve W.That was a really great experience, the manager in particular was very professional and personable
Brad W. | Overall ExperienceCustomer service reps were helpful and courteous.
Barbara M.No, the whole experience was great!!
Leonardo S.Luckily this was a short, local, trip back and forth across town, so the truck was tolerable. Just shoot me now, if I showed up for a thousand mile trip and this junky GMC rolled up to me as my trip partner! Not sure of there is an exhaust leak or what, but it was nauseating. Sometimes a company just needs to update and get some new equipment. At $1/mile you all have racked up $180,000 bucks on this ride. Plus, all the $40 plus fees flat rates charged per trip. I would not be happy at all with this truck, other than a short trip.
Derrick W.Very helpful.
Stewart B.The truck had construction dust on floor (dry-wall?) when I received it. It made a recliner very dusty and we had to clean it at apartment/final destination. The gas tank was virtually on empty so I had to immediately stop at gas station. I wasted most of the money I paid to put in some gas. The staff should have done a better inspection of the truck before I received it, especially since it had been used for construction materials.
John M.It was very well maintained and the gentleman was very friendly and helpful.
PAMELA D.Na
Samantha H.Great job,
Earl F. | First ImpressionsThe customer service was awful will not return to this location
Amy M.Truck only had 1/4 tank of fuel at pickup. Did not like having to immediately get fuel to start the day.
Caleb P.Very nice and friendly
Bill W.My trailer I was given was rusty, and the caused an electrical fire in my car and shorted out the lights. It was a horrible experience and it was dangerous.
Cheyenne R.David and his team are the best location I have ever dealt with
Max B.Everyone at Uhaul has been friendly, courteous, efficient, flexible especially when I book the wrong size trailer. Overall the experience has been great it makes moving a bit easier.
Brenda H.Excellent customer service
Robinder M.The only issue we had was the cruise control didn't work. Very sad for a 900 mile drive.
Samuel H.R Rfr
Richard F.We ordered a 26' box truck, but received a 20' instead. Also the ramp was broken and had to be taken a part for it to work.
Janet B.The first time I rented a U-Haul truck it went horribly upside down and wrong. This time went good I am so glad that their service had improved
Janet B.Fast friendly service!
Andrew H.Excellent
David P.First rate service from very helpful staff
John G.Trailer was ready on time and return was quick!
Denise B.All went well and process was efficient
Paul F.I was supposed to get a free lock with my unit and didn’t. I am sure the manager will sort it once the office opens
Jennifer P. | Online Move InCustomer service was excellent
Karen P. | First ImpressionsPerfect no need to improve 👍🏿
DEANNA W.Great people to work with!
Andrew A.Clean, courteous, friendly and professional!
Leonard O.They had the equipment i needed, it worked perfectly and did the job.
Stephen K.Had trouble with the truck did not ever see anyone to come and help nor fix or replace the truck. Could not get to the storage unit that was available. Made the whole trip a
Jeanette B. | First ImpressionsThe gentleman that helped me was very nice, very helpful wish me a good day when I left. Today I returned the item I rented and it was the same friendly service.
Fernando L.Dave was amazing.
Haunani R. | First ImpressionsLot of emails for a single transaction can be avoided.
Malay R.Over charging me on miles and pulled the amount out from my bank a month later after already being charged for the service without any notice
Justin S.The two men who handled the hitch installation were both incredibly helpful and efficient. I had a bunch of questions and appreciated their candor.
Julieann CALL WH E.The staff went out of protocol to ensure I received everything I needed to make this a great experience.
debra n. | Overall ExperienceI tried to use the online pickup option to pick up my truck, but it didn't work. I went inside and the folks there were super nice and helpful. They told me that a lot of people have problems with the online pickup. I am fine with the way things turned out, but maybe you shouldn't offer online pickup if its not going to work.
TROY J.Make sure the installer checked to see if the lights are working after installing. Being a woman I went to hook up and plugged everything in and I had no lights at all. Thank goodness my boyfriend knew to check the fuse and we had to go back to uhaul next day to make sure they would install right fuse. Just frustrating for me as a women who was ready to hook up and go.
Jill K.Great storage but i was charged twice for two months that i didn’t use after i made them aware that i was moving out the storage.
Tamalyn W. | Overall ExperienceIshmael manager at Lafayette, Indiana U-haul store went above and beyond to make our experience excellent. He did everything to accommodate us. He is professional and personable. We have used U-haul for moving, storage and now shipping and will continue to stay with U-haul for our moving and storage needs.
Annette A. | Overall ExperienceWell pleased with everything. The storage area will solve our immediate needs for storage. All of the staff have been friendly and helpful.
Jerold B. | First ImpressionsYesterday at check in went great but today as I type this their is three locks on my 2 storage units...wird. nine are my locks and service employee has me waiting over an hour for next shift to come in. This is a horrible solution when locks were changed today on this shift
James R. | First ImpressionsCourteous and Hoosier friendly
debra n. | First ImpressionsWe use this self-torage for my daughter and friends Purdue dorm transition term. We rented it from home overseas without any problem. Very friendly web page and process. Moving in and out was easy for the kids. We'll definetively use it next time.
Roberto L. | Overall ExperienceThe staff was not helpful and friendly.
Meggie H. | Overall ExperienceEverything was great, the only thing is that the sliding door remains shut after office hours despite checking in which made moving things in and out inconvenient
Zsofia V. | Overall ExperienceOverall difficult working with the company, also feels very transactional and exploitative
Even A. | Overall ExperienceMultiple uhaul trailers parked in front along driveway in front of storage facility entrance during Purdue move in weekend when many people were emptying their storage units. Would have made loading/unloading easier if the dealer could have parked them elsewhere on lot. Otherwise grate experience.
Gerald M. | Overall ExperienceI plan to rent again next May as we were super satisfied. Is there a discount I could have being a poor college student :). Thank you so much, being from 2500 miles away the storage unit made my life easy to come back to school. Thank you again !!
Katelyn L. | Overall ExperienceThe staff was always wonderful every time we talked to them. Renting the unit and also closing out our contract went very smoothly. I highly recommend!
Pamela J. | Overall ExperienceOur Purdue student needed a place to store his things near campus for a month, along with a trailer to bring more things from home. UHaul filled both needs! The staff at the office was friendly and helpful when renting a storage unit. We rented a trailer at home and returned it at the U Haul location in West Lafayette - the day we emptied the unit and returned the trailer, they were expecting another 15-25 returns! But despite being overwhelmed with customers, they were again courteous and helpful. I would recommend them.
Betsy E. | Overall ExperienceFantastic experience start to finish The guy helping us initially couldn't have been nicer. Only thing that would have been very helpful would be an email a few days before our storage reservation date directly from the local U-Haul location confirming that the facility is expecting us. It is very difficult to get through to the local facility by phone and the national customer service center can only verify a reservation and has not information on local storage inventory availability. The last thing a customer wants is to show up with a reservation and not have a storage spot.
Myles W. | Overall ExperienceThe staff were wonderful and it was great experience. Very clean
Scott H. | Overall ExperienceI have received a pro-rien 4 times while providing my credit card information. And I was never able to get hold of the U-haul shop over the phone. It was an extremely annoying and irritating experience.
BYOUNGCHUL K. | Overall ExperienceLove that I got a month free with the rental trucks. That really will make me choose uhaul again! That was so awesome. Even though this location didn't have the units I must wanted available, they were helpful with finding me an alternative.
Kelly L. | Overall ExperienceThe East side door is not opening from inside. That service is not available. Thanks
Aloke B. | Overall ExperienceThe U-haul self-storage, climate controlled facilities are very nice and very clean! The rates are reasonable and I love that each unit has a personal alarm. I would highly recommend this space for short-term or long-term storage. The only negative is that the map says that the loading/unloading dock is covered, however it is not, and since I had to move in the rain (thankfully light) it was a bit of a pain. That being said I still give this place 5 stars!
Maya L. | First ImpressionsDave Butcher runs a tight ship and friendly service!
Sarah H. | Overall ExperienceGreat experience. Only wish there were more temperature controlled units available
Kelly L. | First ImpressionsSome minor trash from prior renter in unit
ronald k. | Overall ExperienceWe had problems with the doors at first and then when moving out we found a lot of our stuff what was in the back and on top we’re wet. I am hoping I don’t have anything ruined but if so I’ll just live with it.
Katherine S. | Overall ExperienceGreat facility and great customer service. Dave is great to Work with every time we go in.
wanda o. | First ImpressionsFantastic experience. Very helpful staff.
craig s. | Overall ExperienceMy overall experience at UHAUL was outstanding. Every one of the staff members were always very professional. I really like the professional staff members at UHAUL in West Lafayette Indiana. They all seem to work together in unity with the best interest of their clients. As a result, I will always use their services when I need a storage unit in that area. Thanks so much for everything! God bless each one of you!!!
Alfreda W. | Overall ExperienceCustomer service was outstanding, very helpful.
Nathaniel B. | Overall ExperienceThe facility installed new locks without consulting the renters first. When the lock that they provided failed, I was told, without apology, to hire and pay for a locksmith to remove the lock I didn't want. I was ultimately forced to arrange for the lock to be removed. I understand that in most cases, storage unit rental is fully transactional. If you are storing at their facility, make sure you get a keyed lock if your unit is outdoors. My experience, however was unpleasant and this is an accurate description of it.
MORRIS D. | Overall ExperienceFor my 1st
Denise C. | First ImpressionsIt was a fantastic experience!
Olasubomi O. | Overall ExperienceAccess hours are limited and didn’t always work for my schedules
Adrianna J. | Overall ExperienceSecond year renting from this location. Excellent and great location close to Purdue.
Lisa G. | Overall Experience