Customer Reviews for U-Haul Moving & Storage of West Lafayette

5390 reviews

1090 Sagamore Pkwy W   West Lafayette, IN 47906
(Hwy 52 & 231)

(765) 463-9502

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(765) 463-9502

1090 Sagamore Pkwy W
West Lafayette, IN 47906
(Hwy 52 & 231)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Brian F.  |  First Impressions 
Rating:
4.0

To God be the glory; everything worked out. It would be nice to know that 10 footers don't have ramps. Yet, it was a pleasant surprise to find out that the first month is rent free.

Chris K.  |  First Impressions 
Rating:
4.0

the gear shift didn't connect correctly/ and had to keep working it. it took 10 min after i turned it off. to start because it didn't connect to park correctly. took it back due to the fact was scared to turn off again.

DONNA G. 
Rating:
5.0

Customer did not leave a comment.

Olivia B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KEVIN V. 
Rating:
3.0

Customer did not leave a comment.

Eric J. 
Rating:
2.0

The time it took to get in and out was ridiculous and every Sunday there's a huge line waiting for the door to be opened. One Sunday the worker was late and nobody else was there. The lack of manpower to keep things moving smoothly was definitely insufficient and poorly managed. As far as reservations on line and trying to get it all done without having all the stuff to deal with inside...... it would have been easier and faster by going in which says a lot considering they were lined up out the door almost! I will never use the online stuff anymore and if conditions don't get better inside then I'll go to budget.

Corene T. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
4.0

Customer did not leave a comment.

Jifeng Z.  |  First Impressions 
Rating:
5.0

Remember that the 10' truck doesn't have a ramp.

Chris K. 
Rating:
5.0

Everyone was helpful and it was easy to find!

Samuel S.  |  First Impressions 
Rating:
5.0

Best service anywhere, hands down.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Thomas R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vivek T.  |  First Impressions 
Rating:
5.0

Great location for the Purdue student. Close to campus and safe.

edward k.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jesse N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Susan B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jake M.  |  First Impressions 
Rating:
5.0

Excellent service

madeleine h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim H.  |  First Impressions 
Rating:
5.0

The only problem with my move-in was the rain. Good customer service and easy to access.

Annie J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pranav S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicholas C.  |  First Impressions 
Rating:
5.0

Keep up !!!

SATYA P.  |  First Impressions 
Rating:
5.0

easy to check in, unit easily accessible, and secure. no issues

John P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa K.  |  First Impressions 
Rating:
3.0

Only had one size of storage available to had to make it work

Jesse N. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Your app sucks ass! I wasn't able to complete the check-in or the return through the app so I spent more time than necessary just trying to deal with the app.

STEPHEN A. 
Rating:
3.0

This may not be fair to the pickup location but my major disappointment is with UHAUL as a company. They took my reservation weeks ahead of time and then the day before I was to move my kid out of the dorms I get a call saying the trailer I reserved was not going to be there. I was given two options, either drive 50 plus miles to some other location get a trailer there. That's an addition 2 hours on top of what was already going to be a 11 hour drive day. Or cancel and get a measly $50 for my trouble. Needless to say there were choice words and tension. The guy that called me hung up on me. I called back and found that he had cancelled my reservation and I was left with nothing. Went to the pick up location and ended up with a 6x12 when I wanted and only needed a 4x8. Although it worked and allowed me to move my kid out of the dorm it did cost more wear and tear on the car and more gas to haul that 6x12. Needless to say I will be looking to other options for the next 7 years of move ins and outs.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

I AS TODAY HAVE NOT RECEIVED MY FINAL INVOICE

Jerry F. 
Rating:
4.0

Wiper blades were shot Gas was not filled up. Did not realize what full was for this truck until I filled it up Smelled like cigarettes in the cab We arrived early, found out the truck was still out. Store manager promised to call when it arrived so we could start packing earlier. No call came, and the location does NOT answer the phone. Ended up starting later than our reservation as the Manager for the location did not follow through on their promise (when we arrived, no customers were in the store, so it wasnt like they were swamped.

PETER R. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
5.0

Customer did not leave a comment.

DARREN H. 
Rating:
4.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

All employee contacts were professional and efficient.

Sarah W. 
Rating:
5.0

Customer did not leave a comment.

Lisa G.  |  First Impressions 
Rating:
3.0

Had to sweep out the unit. Lots of leaf debris and some spider webs as would be expected for a drive up unit. Pallets and rodent trap were placed in the unit as standard, but the pallets were dirty and I was concerned about potential for bugs in them. When I moved them, spiders crawled out. I covered them with tarp and set them to the side which took up space. Pallets should be offered but not automatically placed. Timing prevented me from asking for removal.

Lori W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnny F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Mia C.  |  First Impressions 
Rating:
3.0

Need overhead lights installed. There is a light but when I ask for a light bulb I was told none of the units could be lit I would need to use my car headlights. Slide on door very hard to open. Gates are out of commission often for weeks. There is a truck tire placed against a unit need E3 for 2 weeks not removed.

Connie S.  |  Overall Experience 
Rating:
5.0

The entire UHaul Computer system was down when I went to get my storage unit. The manager, Dave handled the entire situation with ease. I would recommend this location for your UHaul needs.

Kim H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

ANN W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

I was charged $100 deposit and never got it back

Wendi T. 
Rating:
1.0

Customer service

Sadrack A. 
Rating:
4.0

The van should have been swept out before I got it.

John M. 
Rating:
5.0

Customer did not leave a comment.

FADWA K. 
Rating:
5.0

Customer did not leave a comment.

chanel s.  |  First Impressions 
Rating:
5.0

Quick, easy and efficient- thank you!

Amber M. 
Rating:
5.0

I would suggest that your specifications on your trailer (ie. 6 X 12 utility trailer with ramp) be clearer. Your web site states that it has a 57" ramp. Is that the length or the width? Would be clearer if you stated that the trailer loading entrance is restricted to 57" inches.

Lonnie B. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
4.0

Customer did not leave a comment.

UMAIR S. 
Rating:
4.0

Customer did not leave a comment.

DANIEL Q. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

It's not the location that's the problem. The equipment is 3 out of 10 and the website automatically tries to stuff in premiums

John B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
4.0

Customer did not leave a comment.

Tommie D. 
Rating:
5.0

Customer did not leave a comment.

Shawn Y. 
Rating:
5.0

Customer did not leave a comment.

ed Z. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Lana L. 
Rating:
5.0

Customer did not leave a comment.

pamela N. 
Rating:
5.0

Customer did not leave a comment.

pamela N. 
Rating:
5.0

Customer did not leave a comment.

GAGE T. 
Rating:
5.0

Customer did not leave a comment.

Colleen F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
3.0

Customer did not leave a comment.

Marina H. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

There were no blankets available because a customer did not return a few dozen from the day before yet. Maintain a better supply so that something like this doesn't affect future reservations.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
2.0

When I went to drop off my truck I set out where it said to set to drop off someone would come out no one came out when I wit inside they said they didn't want to come out inspect my truck for mileage gas or anything else because of social distancing so I had to demand that someone come out and sign off on my truck being in perfect shape when I left it. I was not willing to take the chance on being over charged because they didn't want to do their job

pamela N. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel K. 
Rating:
5.0

Excellent, service available when it is weekend.

JIAO Y. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
3.0

I tried to use iOS app for rental, but I was stuck at returning stage. I tried to take pictures of odometer and fuel gauge several times, but the app did not recognize my uploads. I spent that stage for 10 minutes, but I failed and went to kiosk to finish my return process.

Huitaek Y. 
Rating:
5.0

Super friendly, kind and helpful staff here! They go the extra mile!:)

Bill P. 
Rating:
4.0

Chase is very helpful. Very personable and kind.

Dee Ellen G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gretchen L. 
Rating:
5.0

Customer did not leave a comment.

Boston P. 
Rating:
4.0

The truck was not very clean in the cab or in the hauling area, but both were acceptable. The truck had 115K miles. The doors on the truck did not close very well and there was a loud wind noise while driving. Service at the dealer was good.

Eric L. 
Rating:
5.0

Staff was also friendly and helped me with my return right away.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Raymondbrian V. 
Rating:
5.0

Customer did not leave a comment.

Philip O. 
Rating:
3.0

I asked for the lock-latch on my storage unit to be fixed. The local staff said the would have their "guy" come out and fix it. I came back to remove my property over a month later, and the unit was still not secure, as the latch was broken, thus the lock I purchased from U-Haul was useless.

Nicholas C.  |  Overall Experience 
Rating:
5.0

Dave is a wonderful front of house people person.

darlene B. 
Rating:
5.0

I don't know. I was very pleased.

Lamont L. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Starla R. 
Rating:
5.0

Everything was very, particularly the staff:)

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Eivydas R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

christine V. 
Rating:
5.0

I'm concerned about the new ball mounting system. I didn't see what would keep the trailer from coming off the ball.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

francis O. 
Rating:
2.0

Everyone I interacted with was nice and helpful but the truck did not meet my expectations. The back sliding door would stick when initially opening the door requiring you to pull extra hard to open it, but the tension was so high that no matter what the door would go all the way up. In the process there were several times that the door hook would engage in the closed position. It got stuck so bad the first time that your associate had to get a pry bar out to get it unstuck so that it could be closed. He offered me another truck but I hadn't refueld so was told I would get charged the increased rate so I declined. This happened a few more times where it got stuck but not as bad so I was able to free it. The previous person to drive this must have backed into a car, there was windshield glass all over the ramp when I pulled it out. My sister cut her foot on this.

Bernard G. 
Rating:
5.0

Customer did not leave a comment.

Alessandra P. 
Rating:
4.0

Picking up the truck and dropping it off was quick and easy. I asked for a 20' truck and they gave me a 26' truck. That was more than enough for our space needs, but the 26' truck was harder to drive and park. However, it worked out well overall. The only problem we had was that we could not slide the ramp back in all the way after we used it. Fortunately, when the back door is lowered and latched, the latch is positioned to keep the ramp from sliding out any further.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

I registered for my truck online, quick easy for anyone to do. I picked up the truck it was super clean and ready for me as soon as I paid for it. I went one way so no extra cost for mileage. Overall experience Excellent.

Tamara H. 
Rating:
5.0

Your service was spot on, simple to the point, polite customer service and no waiting time. Thank you.

WENDELL F. 
Rating:
3.0

Customer did not leave a comment.

Issa A. 
Rating:
5.0

The man named Chase was very nice to answer my questions about the moving help.

Lizhen C. 
Rating:
2.0

I had ordered a tow for the uhaul to bring my car and they had me go to another location that was 30 minutes away to pick up the tow after getting the truck. On a moving day, we didn't have time for an extra hour (there and back) and we were incredibly stressed. The lady who called me to tell me about the reservation was extremely rude and sounded like she hated her life. I don't understand why they couldnt have picked it up for us ahead of time OR we could have just picked up a truck from the location that had the tow.

Rachel N. 
Rating:
5.0

Always a pleasure

Heather M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP P. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
3.0

Charged me $200+ twice. Sat waiting for customer service for over 30 minutes

Maura Z. 
Rating:
5.0

Customer did not leave a comment.

SMIT D. 
Rating:
5.0

Customer did not leave a comment.

KERRY P. 
Rating:
3.0

Rattle trap of a truck, dirty cabin, loose wires under dashboard hanginh in the way of driver's feet. Ramp very hard to pull out far enough to put in correct position. Door hard to get to go up the last foot and to pull down again. Rusty old chain, cut, and someone's old padlock hanging on the rear door shows just how little inspection and care is given to the vehicles.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Truck was not clean. Found face masks on floor on passed side.

Kathy C. 
Rating:
4.0

Inside and out of van was dirty, smelled like it was just used, had collapsed boxes, food, trash, splatters on the ceiling, everywhere was dirty. It drove well and was available when I needed it, but the brakes had a short squeak to them and the oil gauge fluctuated between 20 and 40. Seems like it needs some service/cleaning.

Amanda R. 
Rating:
3.0

I was lead to believe (by the website) that there would be one-way trucks available from West Lafayette to Chicago and I was stuck renting a truck that I then had to return to West Lafayette (at a rate of ~$1/mile). I'm not happy about this.

carlo S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

RALPH O. 
Rating:
5.0

Everything was simple, quick , and efficient. I had called all around town for a uhaul & ended up having to get a van which was way bigger than I expected. The guys here were so kind I spoke to a Justin or Justus checked me in and his co worker who was also about his age was who checked me out. I'm highly impressed with the customer service and this being my first time here definitely won't be my last ! Thank you guys very much ! Nice to see I have another place to rent these from besides spur locks who was my go to but were closed. I usually need a truck every other month so will definitely come back here for one or a van soon! Thank you again for your amazing service especially during this crazy pandemic! God bless!

CANDICE L. 
Rating:
5.0

Always helpful people at the WL location

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Kyle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura o.  |  Overall Experience 
Rating:
5.0

Thank you!

lora marie w.  |  Overall Experience 
Rating:
5.0

I'm very happy with the unit and my experience so far. One odd thing is the online reservation indicated if I booked immediately online a lock would be included free (and in the unit when I arrived.) It was not. I asked inside the office and the person at the desk told me that a lock was not included. Not a big deal but seems to be some confusion or miscommunication between the online process and the WL location. Thanks.

Phyllis V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

pete m.  |  Overall Experience 
Rating:
5.0

I really appreciate the follow up from the team. Thank you

Yemi G.  |  Overall Experience 
Rating:
2.0

lack of lighting in the unit and 24 hour access (unless you pay more) are not "customer friendly".

Gary L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawna g.  |  Overall Experience 
Rating:
5.0

The staff was really kind and provided very good services.

Eunseon Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ron s.  |  Overall Experience 
Rating:
5.0

We have rent several summers from this location and been very pleased both times. The facility is clean and staff really helpful.

Alexandra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian E.  |  Overall Experience 
Rating:
5.0

We've used this U-Haul location ever summer to store my daughters belongings and have been very pleased! Easy booking, via phone since we are out of state, and storage units have been clean and easily accessible.

Ashley G.  |  Overall Experience 
Rating:
5.0

The U-Haul storage units were very clean and well maintained. The security provided confidence that personal belongings were very secure. Lots of dolly’s available for moving items. Great first time storage experience.

Ron L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ken C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeonghyun O.  |  Overall Experience 
Rating:
5.0

This was our first self-storage experience and it was outstanding. We had to move quickly at the beginning of the pandemic and Uhaul came to the rescue. Staff was extremely helpful. Very clean and convenient storage for a reasonable price. We will be back next year.

Jill D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Siqi G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brendan B.  |  First Impressions 
Rating:
2.0

My first interaction with UHAUL (after it bought out the storage company) was a threatening letter which stated that they were going to sell everything in my storage locker immediately - because my credit card number had changed and the automatic payment did not go through. More recently, when it was time to move out, I showed up at my locker one evening to find a second lock installed, with a note to go by the office to get the key for it. The office was already closed, so I could not access my things. I had not been notified that a new lock had been installed. Both my first and last interactions with this company were decidedly negative. I will never rent from UHAUL again if I can avoid it.

ELINA R.  |  Overall Experience 
Rating:
4.0

Would prefer to be able to talk directly to the location instead of having to go through a call center

Marcia M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dirk R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kenmarae r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saumil M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gabby N.  |  First Impressions 
Rating:
4.0

Not sure why I get charged an extra $10 for 24 hour access. I paid it and happy for it, but not sure why the extra charge. Overall it’s been a good experience. Decent price and up front prices.

Gary B.  |  First Impressions 
Rating:
5.0

The staff was professional, friendly and very helpful.

Kim H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Margo F.  |  First Impressions 
Rating:
5.0

I'd love to see a returning customer discount since we store our daughters things at this location each summer while she is a student at Purdue. I greatly appreciate the free month free with all the COVID 19; things moved a lot faster for us and we will be renting longer.

Ashley G.  |  First Impressions 
Rating:
5.0

Customer service agent at desk was great.

Brian E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ron s.  |  First Impressions 
Rating:
5.0

Easy process to get a storage unit. General Manager gave excellent service.

madeleine h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Winnie L.  |  First Impressions 
Rating:
5.0

100% outstanding. Could not possibly have been a better experience. Thanks!

Craig T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles S.  |  First Impressions 
Rating:
5.0

I am in Los Angeles and I call to assist my college aged daughter- they are very helpful to both of us. I have peace of mind.

renee m.  |  Overall Experience 
Rating:
5.0

Very helpful staff. Move in was quick and easy.

Jenna A.  |  First Impressions 
Rating:
3.0

Meh.

Kathryn R.  |  First Impressions 
Rating:
5.0

Quick, easy, well explained and fair pricing. Super convenient access. Very clean.

Craig T.  |  First Impressions 
Rating:
5.0

The facility worked well for our needs.

fran f.  |  Overall Experience 
Rating:
3.0

I did not appreciate the “nominal rate increase” of more than 10% a few months in. One of the gates was frequently broken, saying it had been “tampered with”. Other times a gate was stuck open.

Andrea F.  |  Overall Experience 
Rating:
5.0

Fine facility. Access a bit limited by lack of parking space for loading, unloading.

ron s.  |  Overall Experience 
Rating:
3.0

Busiest moving day in west Lafayette and they only had 2 people working. Very slow moving. Parking lot was a nightmare with no one to direct folks. Much improvement needed.

Julie M.  |  Overall Experience 
Rating:
5.0

This is a great facility and will use it again if the need arises!

Harriet B.  |  Overall Experience 
Rating:
5.0

Awesome easy experience

Gregg S.  |  Overall Experience 
Rating:
5.0

Owner was very professional and got me signed up in just a few minutes

Paul S.  |  First Impressions 
Rating:
2.0

Given wrong information from two different people regarding promotions. Rat poop all over futon and mattress when we picked it up out of your storage. Had to be thrown away !!

Carolyn M.  |  Overall Experience 
Rating:
3.0

Someone took my account off of automatic payment, making me pay a late fee. We resolved the issue, got confirmation the late fee would be removed, and then were still charged. Now no one will answer.

Jessica S.  |  Overall Experience 
Rating:
5.0

Thanks for making process so friendly and easy.

Sandra M.  |  Overall Experience 
Rating:
5.0

Great team

LOU I.  |  Overall Experience 
Rating:
5.0

The UHaul store was super helpful. The online customer service was not as I tried but could never get through even holding over 30-40 minutes 3 separate times. I would rather have dealt with the store

Janet S.  |  Overall Experience 
Rating:
5.0

Very well maintained facility. The staff is very friendly.

Prasad T.  |  Overall Experience 
Rating:
5.0

I used the facility for three months and canceled it was easy to cancel everything everything went well even though I did not use the facility everything went well anyway

Bonnie C.  |  Overall Experience 
Rating:
2.0

I am still waiting for a refund on the account. I closed the account and you had already taken payment out. Who is going to call? It has been over 1 month! My number is 765-404-2726

LISA B.  |  Overall Experience 
Rating:
2.0

The staff at the location was friendly and helpful. The 800 # staff mislead me on the size of my unit, and my stuff didn't fit. I was forced to buy a second unit, bait and switch. They were overbooked

kristen n.  |  First Impressions 
Rating:
5.0

This Gentleman had a great attitude... He also explained everything needed in our transaction... I felt comfortable doing business with U-Haul... Thank you!!!

Craig J.  |  First Impressions 
Rating:
1.0

I suppose get first month free rental but I don’t get it.

Somphop P.  |  First Impressions 
Rating:
5.0

Very smooth and easy. On-line website very good.

Robert C.  |  First Impressions 
Rating:
5.0

Excellent customer service, very friendly.

JAMES L.  |  First Impressions 
Rating:
5.0

Excellent, very clean indoor storage unit! Great service and rates!

Carim C.  |  First Impressions 
Rating:
1.0

Horrible attitude when dealing with an unforeseen problem. Did not tell us how to check in AND locker was mislabeled then acted like we were exasperating THEM and wasted THEIR time. Disappointing.

Siwakorn V.  |  First Impressions 
Rating:
5.0

Very pleased with everything!

Tatiana D.  |  Overall Experience 
Rating:
3.0

Price is good. The call center & confirmation email are almost useless. The Unit # and the lock I needed should have been in the email. Feedback space is too limited. You don't really care!

paul r.  |  First Impressions 
Rating:
5.0

The U-Haul staff was very pleasant, knowledgeable and friendly. The facility was very clean, well light and secure. Thank you for everything

City of W.  |  Overall Experience 
Rating:
5.0

Excellent staff and quick service! They were very nice and friendly and I recommend them to everyone.

Paul H.  |  First Impressions 
Rating:
5.0

.

Nathan J.  |  Overall Experience 
Rating:
5.0

Thanks for the patience with my father and I. I know this situation was exhausting for y'all. We appreciate your willingness to keep our stuff in good hands. I will definitely use again and recommend.

Norris W.  |  Overall Experience 
Rating:
5.0

Great staff. And location

ADRIANNA W.  |  Reservation 
Rating:
5.0

Great service

JEFF P.  |  Overall Experience 
Rating:
5.0

Very helpful in the whole process. Even did their best to try and expedite the breaking of my lock when we lost the key.

Clarke W.  |  Overall Experience 
Rating:
4.0

Friendly and knowledgeable staff. Flexible arrangement with locks and insurance. Suggest securing vacated units. The door was left up on one of mine and rainwater left floor wet when I went to load.

Barbara C.  |  Reservation 
Rating:
5.0

The team was always helpful!

Sue O.  |  Overall Experience 
Rating:
3.0

There needs to be a sign on the property to tell people where the office is . I was a long time renter and had no idea where the office was . I live out of town . I tried to call during the hours .

JULIANN G.  |  Overall Experience 
Rating:
5.0

Thanks!

Victoria R.  |  Overall Experience 
Rating:
5.0

Great service.

Breeah C.  |  Overall Experience 
Rating:
4.0

Need more staff in the office

stephanie j.  |  Overall Experience 
Rating:
5.0

Your $15 late charge is excessive especially percentage wise for a $59 unit that was 2 days late.

Barbara and Melissa B.  |  Overall Experience 
Rating:
5.0

good

Sangpil K.  |  Overall Experience 
Rating:
5.0

Staff at Uhaul were always very helpful when I called from out of state. Took care of any requests I had.

David L.  |  Overall Experience 
Rating:
5.0

We will be back next summer

laura o.  |  Overall Experience 
Rating:
4.0

There were times when I needed access but couldn’t get in.

Gloria K.  |  Overall Experience 
Rating:
5.0

Excellent service, no complaints! Simple and easy

Jack H.  |  Overall Experience 
Rating:
5.0

End to end, a great experience and value!

Nicholas F.  |  Overall Experience 
Rating:
5.0

Great experience. From checkin to check out. I recommend it.

Thaddeus D.  |  Overall Experience 
Rating:
5.0

Overall a great experience. One area of improvement is how to improve traffic patterns as you enter and leave the facility. Uhail trucks were parked in areas where entering and leaving was diffucult.

Mercedes M.  |  Overall Experience 
Rating:
5.0

I am really satisfied with U-haul storage service.

Jieyu S.  |  Overall Experience 
Rating:
5.0

very efficient and accommodating location and staff thank you!

Kathy K.  |  Overall Experience 
Rating:
4.0

Just annoying how you’d plug your code into one of the terminals and it’d still yell at you when you opened your door. Why are there three??

Gordon r.  |  Overall Experience 
Rating:
5.0

I have a very positive experience with this location.

Denise A.  |  Overall Experience 
Rating:
5.0

This was perfect place to store my daughter's college furniture and other supplies over the summer. Conveniently located near campus with easy access to storage unit. Will use again next summer.

TONI T.  |  Overall Experience 
Rating:
5.0

This was exactly what we needed, and everyone was very helpful in making sure I had an easy move in and move out!

lynden a.  |  Overall Experience 
Rating:
5.0

Very pleased with my experience at the West Lafayette facility & I would definitely recommend this location to anybody with moving or storage needs!

Dirk R.  |  Overall Experience 
Rating:
4.0

Incredible, convenient, easy

Mellany W.  |  Overall Experience 
Rating:
5.0

Thank you for being professional and polite. Thank you for your speedy response to our problem and correcting it... Awesome managers and staff....

irma h.  |  Reservation 
Rating:
1.0

I reserved a storage units 3 months ago but the officer there told me that there is no unit left when I came to there. The system is in big problem.

Chuyu H.  |  Reservation 
Rating:
4.0

Thank you

susan p.  |  Overall Experience 
Rating:
5.0

Good guy, tell me a way to storage my staff

ZHENWEN X.  |  Reservation 
Rating:
5.0

We had trouble initially trying to access our storage unit but your representative (Chase) fixed the problem promptly. No worries. We will be back. Thank you.

Micheal W.  |  Reservation 
Rating:
5.0

Helpful staff, spotless facility, convenient access

rob s.  |  Overall Experience 
Rating:
3.0

Thanks

alsayyed a.  |  Overall Experience 
Rating:
4.0

Staff were somewhat friendly - but seemed less than happy with the job they were doing.

margaret m.  |  Overall Experience 
Rating:
5.0

Very satisfied with my experience at U-Haul storage facility in West Lafayette, IN.

GUY J.  |  Overall Experience 
Rating:
5.0

We rented for 4 years and were always satisfied.

JOHN W.  |  Overall Experience 
No reviews have been submitted for this location.

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