Customer Reviews for U-Haul Moving & Storage of West Oaks

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Oaks

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SANDRA J.
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The customer service was exceptional at this busy hub. CDC recommendations where being followed!!

STACEY C. | Overall Experience |
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

Paul C.
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For the second time, despite making a reservation days in advanced for my boxes to be put out on the parking lot so my movers could load my belongings into their truck and deliver to my home, my boxes were only put out once I waiting in line and asked the customer service agent to have my boxes pulled. The first time took over an hour, for which my movers charged me $150 to sit and wait. The second time also took an hour which cost me $175 (a higher weekend rate). So, I lost out on $325 because, despite reserving days in advance, my boxes were not placed in a reasonable timeframe.

IMRAN R.
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The drivers side side mirror was loose. Every 5 minutes you had to reach out of the window and adjust it just so you can see. Also, the front suspension was very loose and the truck was very hard to drive because the steering required a lot more input.

Evan E.
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Customer did not leave a comment.

JAMES E.
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No improvements necessary. Batool Milwala was excellent. She helped me hook up my trailer and showed me everything I needed to know. I was very appreciative of her efficiency and support. I will likely need another trailer soon, and hope to rent it from her.

Whitney E.
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Customer did not leave a comment.

JOSEPH W.
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Customer did not leave a comment.

CHRISTOPHER B.
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Awesome staff!

BILLY M.
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Customer did not leave a comment.

JULIO G.
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Customer did not leave a comment.

briana J.
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Thank you!!

TRACY B.
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Customer did not leave a comment.

MOSE S.
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Customer did not leave a comment.

Kathy W.
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Return was efficient and staff was friendly.

NATALIE S. | First Impressions |
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The young lady that helped me was informative and knowledgeable and very nice. After a long drive moving from across the country it was refreshing to work with her.

Natalie S.
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Customer did not leave a comment.

Alvin R.
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Arrived to the location and the 6x12 I reserved had been stolen and wasnt available. I received a 5x8 which was fine, but NEVER received the appliance dolly I ordered.

Ivan S.
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Speed up counter service

EDUARDO A.
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Customer did not leave a comment.

Traci M.
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Customer did not leave a comment.

MARC E.
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Ensure the tires on the vans are in good shape.

ANN C.
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Customer did not leave a comment.

JOSE A.
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Customer did not leave a comment.

Sam C.
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Customer did not leave a comment.

Charles J.
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they tried to help as much as they could with the given situation

STEVEN V.
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Customer did not leave a comment.

RAY EZELL II S.
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Customer did not leave a comment.

JENNIFER C.
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Customer did not leave a comment.

CHARLES S.
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Vehicle had two warning messages. Tire pressure monitor defective and oil change required.

Andreaus B.
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Had to wait over 2 hours to pick up trailer due to an internet issue with the business

Christopher W.
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Customer did not leave a comment.

MAXWELL D.
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Customer did not leave a comment.

Kurt H.
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The employee who checked the trailer back in was exceptional. I believe his name was Travis.

Grant T.
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Customer did not leave a comment.

JOE ALAN M.
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Customer did not leave a comment.

Patricia G. | First Impressions |
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Customer did not leave a comment.

MYRA H.
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Have employees trained to do their job. Worst experience I've ever hade with uhaul!! And at 62 years of age I have used uhaul many many times in my life.

THOMAS C.
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I reserved me trailer 5 days in advance at a uhaul location about a mile from my house. Two days before pickup, I got a call saying they had changed my location for pickup. It took me about 10 miles out of my way. If Jartran was still in business, you would not get my business in the future.

ANTHONY B C.
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The reservation process online was fine but once you go to counter its a different story. Problems checking our with bank card so I had to change vehicle.

Kevin A.
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Customer did not leave a comment.

pablo C.
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Customer did not leave a comment.

Sharon K.
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Nothing, everything was perfect. Thanks

Loknath P.
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Customer did not leave a comment.

SHARLOTTE P. | Overall Experience |
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The only disadvantage experienced was the long wait time on the phone with customer service. In person the customer service was great.

Esteban P.
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The lady that took care of me went above and beyond the normal expectation. She deserves to have reward and recognition

mike B.
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Customer did not leave a comment.

Lupita S.
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Customer did not leave a comment.

JOYCE B.
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Customer did not leave a comment.

MILTON M.
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Customer did not leave a comment.

BAMIDELE A.
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The truck engine sounds terrible.Needs overhaul.The horn is not working.....stearing weel very hard to turn

Abiye M.
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I don't know his name but the employee who rented to me gave an excellent service. I would give him a 10.

GEORGE R.
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Customer did not leave a comment.

George W.
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Customer did not leave a comment.

Taofeeq M.
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Location pick was good and the truck I got was efficient for intended use overall customer service to service delivery was great.

Bethel C.
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The associate that checked the truck in upon return was very rude, did not even say good morning, started asking me about dolly which was not in the truck. The fuel level was marked incorrectly when I picked up the truck. For 14 miles usage, no long idling I put 3 gallons of gas back. He was really rude telling me he will charge me $11 if I don't go back and add more gas. I think customers deserve to be treated with a little respect.

PETER A.
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Customer did not leave a comment.

LADASHA B. | Overall Experience |
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Customer did not leave a comment.

Ramin M.
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my name is Ramin Milani and I rented Uhaul truck last Sunday to move. Your employee made mistake on Saturday and instead of reserving me 26' Truck she booked me for 20'. When I came to pick up they said that they don't have 26' available and instead they gave me the shorter version of 20'. This is Uhaul mistake. The lady at front desk told me that the person who booked you yesterday is not working today . I had to leave some of my stuff in street and couldn't come back for second trip.

ALMA J.
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just keep good customer service

IKECHUKWUKA O.
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Customer did not leave a comment.

Steven M.
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#1 Beware they are ripoff #2 not clean truck stink and sticky.

BRUCE J.
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Customer did not leave a comment.

ERICA M.
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Customer did not leave a comment.

Jasmine F. | First Impressions |
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We called two hours in advance to check if our moving truck was ready to go. They confirmed everything was good to go. The truck was there but when we got there 15 minutes before our appointment, they told us the battery for the truck is actually dead. It took 45 minutes to get a new truck 7 miles away and it was . The original storage unit we reserved it ended up they were all full and couldn't fulfill that reservation either. They were helpful with making changes to a new storage unit.

mary b. | Overall Experience |
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Service excellent

CILDA C.
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No complaints!!! Keep doing what y'all are doing!! Everyone was PLEASANT and very NICE!!

john H.
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All steps were easy

ignacio h. | Overall Experience |
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Staff is always slow and unhelpful other than the nice Latin girl, everyone else is doing something else instead of helping customers.

POVI A.
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Customer did not leave a comment.

Urias R.
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Truck very poorly maintained. Mirrors would not stay in place which poses as a safety issue. Rubber trim around doors comes off every time you open the doors. Penske trucks are in much better shape.

Katherine M.
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While I think the service I received was exceptional, I will not likely use this again. The price was quite different than what I was lead to believe upon initiating the service. I agreed, although not happy, then was charged more at the end for delivery. I misunderstood apparently. My bad, but since it wasn't made clear will look at different options next time.

EUCHARIA N.
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You people are wonderful I like your services thank you very much God bless you people

mohammad G.
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Customer did not leave a comment.

Christopher T.
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Customer did not leave a comment.

DEBORAH LYNN P.
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I always come to this location, and they never disappoint !

Duke T.
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Customer did not leave a comment.

Brandy W.
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Customer did not leave a comment.

Elizabeth J.
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Customer did not leave a comment.

monte P.
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Customer did not leave a comment.

VALERIA M.
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Excellent!

Wanda T. | Overall Experience |
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Customer did not leave a comment.

HUNTER D.
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Customer did not leave a comment.

jacob H.
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Customer did not leave a comment.

HUI W.
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Customer did not leave a comment.

ROSBEL G.
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excellent work team, very professional

AFUA FOBI A.
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Customer did not leave a comment.

HONG T.
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Put bigger sign or notification on the app as to where the key drop is is located.

RICARDO JR F.
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Customer did not leave a comment.

Escolastica Z.
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N/A

Keith O.
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Customer did not leave a comment.

Javier H.
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Customer did not leave a comment.

Talia K.
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There was no communication, I had to constantly call U-Haul. They delivered my box late. Each time I called I had to go through the hold music and wait for a representative.

Dadbeh D.
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Customer did not leave a comment.

AUTHUR C.
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Customer did not leave a comment.

RANDOLPH BRIAN B.
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Customer did not leave a comment.

ONYEKACHI U.
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Customer did not leave a comment.

ROSTELL L.
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The first person an older lady didn't know the equipment. She thought it was the trailer but it turned out to be a fuse in my truck. The second trailer had wiring issues. in which the young man who works there initially accuse me of dragging the wires on the ground and breaking them. I told him that I didn't do it but he never offered an apology even after i told him he owed me one. But he did get me going by changing the fuse in my truck. I will use them again but this was not a good first impression for me.

Ifuome C. | First Impressions |
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That's ok

Javier H.
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I was 30 minutes late and was charged a complete day for an additional $74. Unbelievable!

Cassidy S.
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Uhaul did not specify that where my Uboxes would be stored may be out of a delivery zone. I was not able to have my uboxes delivered, which really made utilizing ubox pointless. Will not be using Ubox storage again.

RONNIE H.
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Thanks

JAY M.
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Customer did not leave a comment.

Byron T.
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The guy that help me..I believe his name was William, he was phenomenal

LaKeisha L.
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Zerick, I tried to contact you again after your call this morning. I am absolutely beyond floored that you charged me anything after such an inconvenience to me. First off I made reservation for a 26 feet truck well in advance. All to receive a call Friday evening around 6ish, that the truck I reserved wasn't available. I didn't put up a fuss just contacted the guys who would be moving me and let them know. Yes, Amber did give me extra miles to cover the additional trips from Alief to Humble. I don't think you realize how much I'm out of pocket first for the additional trips. Which means I had to pay the guys more for additional hours. Then on top of that, the truck breaks down in my driveway. Which meant I had to hire a moving company to complete the move at the last minute. Like seriously, so I took a huge lose on this entire situation due to UHAUL no fault of my own. So for you to say you are being fair by only charging me $50, I'm offended and very  insensitive and HORRIBLE customer service on your part.  A move that was supposed to be more feasible and affordable ended up costing me triple if not more out of pocket expensive. I am so disappointed a Uhaul as well you as a General Manager!  LaKeisha 

Simone V.
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Please make sure the gentleman that is processing the return on his handheld device is able to print a receipt.

SHAHEEN FEHMI A.
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Was uncomfortable when the agent took a photo of my TDL on what seemed to be a personal cell phone. When I questioned him he stated that it is a standard procedure now-which I understand-but the cell was questionable. He asked us about renting a Dollie which really helped! Good suggestion!

SAHBA A.
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Customer did not leave a comment.

William D. | Overall Experience |
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Great staff, and extremely clean.

Yalali D.
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Customer did not leave a comment.

Marcus M. | Overall Experience |
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From my very first day I had issues getting access to my unit. Every time I went I had issues, code not working, card jot working literally every time. When I went after hours there was someone waking around inside NOT AN EMPLOYEE. I reported this they just said maybe someone living inside. WHAT? On my move out day, 2 days before due date, I advised the lady I was moving out and then days later I receive a notice for payment then late payment. Not to mention that day it took an extra 20 minutes to gain access to my audit because the card didn't work yet again. I had to pay movers for that time. I will never again. And this was my 2nd time using this facility. Last was 2017. The experience then was mediocre, however I decided to give a 2nd chance. Never again. I don't have time to waste.

Diana J. | First Impressions |
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Customer did not leave a comment.

Stephan B. | First Impressions |
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Margaret is THE GO TO associate who is very knowledgeable of her job , and helped me answered all of ny needs and concerns.

Arnold C. | First Impressions |
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Mr. Sellers was thorough and informative

GONZALO V. | Overall Experience |
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Customer did not leave a comment.

cesar v. | First Impressions |
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Great experience visiting your facilities and extremely clean.

arlene r. | Overall Experience |
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Your policies make it impossible for people to catch up. The fact that I couldn’t make partial, set me back and now I don’t have my personal possessions. Thank you for caring

christopher o. | Overall Experience |
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I moved my stuff just one week after my payment but you guys said you don't have prorated payment, it's sad. But the overall experience was awesome.

JANICE S. | Overall Experience |
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Customer did not leave a comment.

lisette k. | Overall Experience |
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Staff was ALWAYS very helpful and overall I had a great experience with storage. Felt safe

lagina g. | Overall Experience |
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The manager was very informative ,courteous and professional. My overall experience was a good one.

Ignacio L. | First Impressions |
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Customer did not leave a comment.

Ashley L. | Overall Experience |
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Customer did not leave a comment.

Robert R. | Overall Experience |
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I know how these surveys work. So I clicked all the right boxes. Checking out was great! Excellent! However checking in was not. I had a girl that was half asleep that took 20 to 25 minutes to figure out that we already had two storage units and we're well established as customers in your facility. We wind up getting into a verbal dispute. I want up apologizing because that's what I like to do to make sure I don't have to carry things around with me. But the bottom line is whoever it was that checked me into my unit number for 4403 at the beginning of April was simply not very good at customer relations

Mark S. | First Impressions |
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Staff very helpful and informative .will definitely visit again

SEV. F. | Overall Experience |
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Professional staff members and very clean facility. And, secure like Ft. Knox.

Nadirah H. | Overall Experience |
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Customer did not leave a comment.

Ethel J. | Overall Experience |
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Very polite and professional.

SARAH B. | Overall Experience |
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Customer did not leave a comment.

yandi c. | Overall Experience |
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My unit was burglarized and all my staff gone. Manager wasn’t helpful at all, he didn’t want to show the security cameras video to the police

Nsidi N. | First Impressions |
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Thanks Ahilin

Uyi E. | Online Move In |
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Customer did not leave a comment.

Neesha k. | Overall Experience |
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Had a storage unit for over a year, never had any issues.thanks

Ovido R. | First Impressions |
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Customer did not leave a comment.

KIM H. | Overall Experience |
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Customer did not leave a comment.

Shelia J. | First Impressions |
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Dishonest Employees

gayla d. | Overall Experience |
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thankk you so much!!

David G. | Overall Experience |
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Customer did not leave a comment.

Sabrina R. | First Impressions |
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Very helpful and friendly

THERESA L. | Overall Experience |
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I have been doing business with U-Haul for over 20 years. I am very pleased with the service I have been receiving.

mitzie w. | Overall Experience |
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The rate is very high on the unit.

ANITA D. | Overall Experience |
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I will use u haul again in future thank u. Anita.

tosin d. | Overall Experience |
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I got one month Free, for my first month. Generally the service was good and staff was friendly. Had no problems what so ever. Thanks

DONNA W. | First Impressions |
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Outstanding service Zerek!!!

john l. | Overall Experience |
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I moved to West Harris County 2 1/2 years ago from North Texas. I brought more stuff than I had room for here, so I rented a storage unit. It was on the second floor and was dry and climate controlled

Paul H. | First Impressions |
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Clean facility fairly priced. Helpful staff.

LISA G. | First Impressions |
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Very professional and accommodating

Lakisha g. | Overall Experience |
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I have been with the storage company for 2 years.

FLORA B. | Overall Experience |
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I was very pleased

Anita P. | Overall Experience |
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I would recommend Uhaul

Kathleen R. | First Impressions |
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Disappointed General Manager requested I call him during his "hours", only to find he wasn't there to assist is inappropriate. Too many calls made to simply renting a storage unit. No free rent either

Amani S. | Overall Experience |
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Margarett is the sweetest person I’ve ever met and made my experience at this location the best.

Jammie T. | Overall Experience |
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Great location

CARMEN C. | Overall Experience |
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The leadership and staff at this location are fantastic! They go above and beyond to provide excellent service. I highly recommend this location and would definitely rent here again!

Gwendolyn F. | First Impressions |
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Got a truck and storage went home got all my stuff to then find out that my unit still had a lock on it had to put all my stuff back and wait till the next day unload and the mileage on truck was off

levent o. | Overall Experience |
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Perfect 👏👏

Miguel C. | First Impressions |
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Excellent service !!!!!

David R. | Overall Experience |
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I was left standing out in the hot sun for 20 minutes because the guy helping couldn’t get the key card to work and he had already started helping someone else when I went back in to find him.

Ina b. | Overall Experience |
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Great customer service. Thank you.

Sherrell W. | Overall Experience |
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Derrick Assistant Manager outstanding customer service Great Job when I left the location I was a very happy customer

Derrick W. | Overall Experience |
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Staff was great. Never had any issues. Would recommend.

Lakiesha C. | First Impressions |
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Estacia & Derrick were patient, knowledgeable, and even resourceful. Uhaul truly made an apartment renovation and possible unit transfer very smooth for me as as tenant and customer.

KAY C. | Overall Experience |
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I had stored my items there for more than three years. The facility always appeared clean and well managed. I would highly recommend this facility to everyone.

Deshunda B. | First Impressions |
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The employee handled two customers and at the same time, while a third customer waited.

elizabeth n. | First Impressions |
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Great service

Carl A. | First Impressions |
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No comment

Jorge Q. | Overall Experience |
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Everything good

Lorraine M. | Overall Experience |
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Love this place! Wish it were closer to where we are now. There were times when they were short-handed due to the amount of people that come. But, they have it all-boxes,trucks, storage and help!

Ramona R. | Overall Experience |
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Manager an workers were very considerate, helpful, made transition quick and easy no problems great attitude..Thank you for all your help and support Mr., Manager Ze,..., Mr, Patrick,

Denise D. | Overall Experience |
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Customer service horrible I called about 30 min before closing and employee was not will to solve my issue said he was getting off

Adica H. | Overall Experience |
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The staff was awesome great customer service hands down very helpful and friendly

ALTON C. | Overall Experience |
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Great customer service.

william b. | First Impressions |
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Customer service was excellent very pleasant staff you have there .😃😃😃😃😃

DONALD F. | Overall Experience |
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Staff das always helpful .

SARAH S. | Overall Experience |
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I would not recommend this facility to ANYONE !! twice my furniture was destroyed by this place. First it was a water leak that wet all of my furniture second was an infestation of MOTHS !!!

Andria J. | First Impressions |
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Extremely professional and helpful associates. They are very friendly and easy to work with.

Foluso F. | Overall Experience |
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It was good

Latonya S. | Overall Experience |
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I will use uhaul storages again in the future. Thanks!

terri w. | Overall Experience |
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Rate for uhaul move was quoted one price and was completely different in pricing after truck was returned. Very disappointing as this has happened to a family member as well at the same location.

Julio D. | Overall Experience |
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I used the Uboxes for my move from NC U-Hall Stored all nine of my boxes inside under lock and key In their warehouse. I was able to access my box’s as long as I gave them 24 hour notice.

Shannon F. | Overall Experience |
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It was a pleasure dealing with them.

Billy H. | Overall Experience |
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My house was flooded from Harvey. I am still repairing my home. I got behind on my bills because I had to rent an apartment and pay my mortgage. Alexia did not care.

matilda m. | Overall Experience |
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Most of the staffs were very friendly and helpful. There is a white lady at the store at Westheimer branch that is so rude and arrogant. Talks to you as if she feeds you.

Kendrick S. | First Impressions |
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Good Customer Service

Brigett M. | Overall Experience |
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Service was good

JOHN W. | Overall Experience |
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I’ve used Uhaul forever because of their excellent customer commitment and will continue to do so in the future !

Charlette F. | Overall Experience |
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There were a few times mu access card did not open the sliding glaass doors but it did open the regular door.

brenda s. | First Impressions |
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Ryan was very helpful he explain everything to u even took time to show u where your storage was located how to get in & out . You couldn't have asked for a better person . Thanks Ryan

jon b. | First Impressions |
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nice staff friendly and helpful

janice c. | First Impressions |
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The guys that worked on Sunday March 10 2019 all was extremely helpful.

julian p. | Overall Experience |
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Very secure and clean,never had an issue with people trying to take my stuff or break into my storage unit, hours are good but would recommend setting the time to 12a instead of 10p for not 24hr users

alonso l. | Overall Experience |
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Excellent service. Clean facilities and very friendly and helpful personnel. I will consider using this facility again.

roosevelt jr h. | Overall Experience |
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THE STAFF IS AMAZING 😍😍😍😍

Jamall M. | Overall Experience |
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Great customer service my furniture was well taken care of doing its transit.

Chinedu U. | Overall Experience |
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The staff and especially the manager were highly discriminating when I wanted to rent a van and also tried to make sure no one else gives me a van. I wouldn’t recommend this branch to anyone!!

Crystal T. | Overall Experience |
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First my account was compromised at initial rental and the manager never called me back to discuss, then I was talked to like a mentally challenged child by the Indian lady while moving out. Not ok.

Mustafa H. | Overall Experience |
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Excellent Service

SHAHRAM S. | Overall Experience |
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Your employees should take customers more seriously. I felt like I was at the post office. Bad service.

viena o. | Overall Experience |
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Pleased with service.

Victoria M. | Overall Experience |
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Friendly staff.

Ne'tosha O. | Overall Experience |
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Employees are rude, terrible customer service.

melissa a. | First Impressions |
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Love the staff. Alexa super sweet! The whole team very helpful and friendly.

LEE B. | First Impressions |
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Thanks for everything....

Vicki L. | Overall Experience |
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Whitney was so kind, friendly, and professional. She worked so efficiently on moving the Uboxes to and from. Only wish a customer would get prorated money back if you didn't use the whole month.

James K. | First Impressions |
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Hassle free experience

Maritza P. | Reservation |
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VERY FRIENDLY AND HELPFUL STAFF

Starr U. | First Impressions |
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Wonderful service

Bolanle A. | Overall Experience |
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Good job. Thanks.

jose d. | First Impressions |
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Very professional and friendly service.

Julia L. | First Impressions |
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He was very helpful and nice I love the service

miya a. | Overall Experience |
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I wasn’t told that the hours for storage was from 5a-10p. It’s a leak in that storage. Water damage messed up my furniture.

Juan S. | First Impressions |
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I really like the employees at this location they are very professional and so kind . Thanks again for such a easy and fun transaction.

Ahson S. | Overall Experience |
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Good experience for long distance move

Alexa C. | Overall Experience |
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The GM and staff were inviting and friendly!!!

thomas p. | Reservation |
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Returning equipment is easy and fast. Convenient parking garage to load/unload when it rains. Could not use elevator from the outside even after asking for help the 1st time. Thanks.

Pamela Y. | Reservation |
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Awesome facility. Great staff

GLADYS L. | Overall Experience |
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This was my first time having to rent storage. The staff was helpful and answered all of my concerns. I would highly recommend this location for storing your things. Walter Sellers was very helpful.

Shantrell J. | Overall Experience |
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EVERY TIME I WENT THERE IT WAS AT LEAST AN HOUR WAIT IN LINE. THIS PLACE IS SHORT STAFFED AND NEED TO BE BETTER ORGANIZED.

Trisha P. | Overall Experience |
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Mrs. Alexa was very kind and welcoming. She was very helpful and answered all my questions with no hesitation. I would recommend this place to anyone.

Azzi S. | Reservation |
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My move in was great no issues no worries

Juan B. | Overall Experience |
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I will recommend uHaul for storage

Julia T. | Overall Experience |
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Great Customer Service. Your Pod delivery Driver was courteous and skillful. Thanks

Clifton P. | Overall Experience |
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I wish you guys pro-rated charges. I only rented for a week and I paid for a month. That's my only thing I didn't agree with.

THANH L. | Overall Experience |
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Beginning back in 2010 , I rent 5x5’ for just $19.95 and now the rent went up to almost $40 price really double

TIFANY G. | Overall Experience |
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This was one of the worst customer experiences I've every had!! The only person that helped was Ryan.

HECTOR D. | Overall Experience |
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Access often inconvenient

Brian S. | Overall Experience |
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Very impressed with service and friendliness of counter staff and delivery staff. No complaints. Great service and location.

janet g. | Overall Experience |
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Everyone was very helpful & eager to please!

CURTISS B. | Overall Experience |
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Biggest and best U-Haul location with great staff and clean storage

Patricia G. | Overall Experience |
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Thanks for everything. The general manager Alexa Chandler was always helpful. Thanks to everyone

Tabitha A. | Overall Experience |
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Great service, clean building, decent prices!!!

Bonnye D E. | Reservation |
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The entire Staff is excellent. I really appreciate helpful individuals especially Mr. Walter. Thanks U-Haul

EESHIKA M. | Reservation |
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Good services

Holly M. | Overall Experience |
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The process went better than expected.

DARUTH J. | Overall Experience |
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Very satisfied had no problems.will use this facilities again if the need arises.

Makala H. | Reservation |
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The entire experience here was awful. For the 1st of the month, it was understaffed. My online truck reservation still led to a 2 hour wait even after mobile verification. Hate this place.

Arlene B. | Overall Experience |
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Very friendly staff. Very clean facility.

ERIC S. | Overall Experience |
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It takes forever to get anything done. Only two people working at one time in our experience. If it takes 10 minutes per customer to rent something, have another line for those buying supplies only.

Micheal O. | Overall Experience |
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No comments

Ruth R. | Overall Experience |
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delivery person friendly and gave accurate information.but person handling phone request for uhaul boxes gave false information and i was shocked when i found out that most of the information was lies

Cynthia W. | Reservation |
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The young man that was assisting us wasn't very helpful. He was walking around on his phone helping others while we wait for him to bring a card to get in the storage. He was taking a very long time.

Evelyn B. | Overall Experience |
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The lady who helped me set up the moving company was extremely helpful, kind, and professional. She helped make my transition very easy!

Randy C. | Overall Experience |
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They already know about the issues I had and was unable to correct all of them.

Randy C. | Overall Experience |
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I was owed a larger refund than what was given to me. Plus the whole purpose of a reservation is to have what is reserved ready at that particular time which was not the case.

April L. | Overall Experience |
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Problems none whatsoever

Tommie J. | Overall Experience |
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Thank you for the excellent professional customer service provided throughout the use of Unit 1108.

BRODERICK B. | Overall Experience |
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Very happy about my stay here

jeffrey g. | Overall Experience |
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Everyone there was friendly and helpful! Thank you!

Meva B. | Overall Experience |
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no comment

zahidur r. | Overall Experience |
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I called several times regarding my Ubox being missing and the manager told me he will call me back but never did.

zahidur r. | Overall Experience |
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I called several times regarding my Ubox being missing and the manager told me he will call me back but never did.

Alisha L. | Overall Experience |
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The manager Alexa was very rude and lacking customer service skills. She placed me on speaker and laughed at me with her other staff members. Some of the other staff did warn me of her unhelpfulness.

Nikta G. | Overall Experience |
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Just a small box cost me $25000. I'm NOT satisfied with the pricing at ALL.

TERRY W. | Overall Experience |
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There is never enough actual working clerks at the register to HELP customers. Some transactions take too long and mine is always short. Your time management needs to be improved.

JOHN H. | Overall Experience |
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The experience was just fine up until I recieved the request to take this survey 136 times.

jim f. | Overall Experience |
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Great place and friendly service

gwendolyn D. | Overall Experience |
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Affordable

No reviews have been submitted for this location.

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