Customer Reviews for U-Haul Moving & Storage of West Oaks

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Oaks

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BRUNO V.
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Customer did not leave a comment.

Ernesto P.
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Customer did not leave a comment.

Ovido R. | First Impressions |
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Customer did not leave a comment.

Anastasia K.
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Customer did not leave a comment.

Henry S.
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Lady at counter was very polite.

Talia W.
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Customer service is trash . Point blank .

Richard M.
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The service was great , personnel very polite and good to see people enjoying their jobs. Will return soon.

Rafael G.
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Customer did not leave a comment.

Hamza A.
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I had to wait for 1 hour because they couldn't locate the key for the reservation that I made on the app

Noe R.
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Had to return truck after 10 mins because the alignment was way off. Then went back for the tow dolly and the lights didn’t work so we had to exchange that too!

Shontay R.
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Customer did not leave a comment.

Johnathan D.
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they charged me for items that I didn't even use

kimberly B.
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Customer did not leave a comment.

Quincy D.
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My Uhaul Thank you. Y'all are the best.

Hankuk K.
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Customer did not leave a comment.

Sandra D.
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Customer did not leave a comment.

Katherine B.
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Customer did not leave a comment.

Katherine B.
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Customer did not leave a comment.

KIM H. | Overall Experience |
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Customer did not leave a comment.

Max M.
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Customer did not leave a comment.

Sean S.
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Great customer experience

Christopher P.
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Customer did not leave a comment.

Christina D.
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Make it cheaper to rent

Sanman M.
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Customer did not leave a comment.

Paul H.
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Customer did not leave a comment.

Carlos P.
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Customer did not leave a comment.

Rosa Y.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Shelia J. | First Impressions |
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Dishonest Employees

Shelia J.
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Over Charger their Customer, Very DISAPPOINTED, Dishonest Employees.

AJMAL S.
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The stuff at register was very unprofessional and unhelpful. He was like he doesn’t care. I will not use this location again

Reginald R.
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The problems we had were with getting a tow trailer.

Tamala T.
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First, the mileage was not correct on the uhaul. During online verification the screen switched and I could not verify the mileage and gas. The original mileage recorded was 24 miles off. So it made it seem that I had already driven 24 miles before starting. Also the fuel was off. I contacted live verification right away. The rep said to email her Selena Fernandez. I did. Sent her pictures and she said it would be on my account. All lies. Even after the return of the vehicle online I said the charges are incorrect. No one contacted me to discuss. The when I called the location they said I see here where the note was made for the mileage. I STILL had to come in after work because the manager said he needs to see the time stamp on my phone of e photo. I just feel the process sucks and customer service online is the worse.

Christina W.
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Customer did not leave a comment.

Christopher B.
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Helpful and knowledgeable staff helped me pick out and size trailer ball for my vehicle.

gayla d. | Overall Experience |
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thankk you so much!!

Mark C.
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Customer did not leave a comment.

Robert A.
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Customer did not leave a comment.

Deanne M.
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There was no instructions for vehicle usage The card would not open the door when I tried it to place things into storage Had to use side door which was very tight Upon reservations one clerk stated two storage units were free as long as I am renting the truck and it was a promotion When I realized I needed a second storage that clerk said it was not free for the second storage Miscommunications, misinformation, Confusion to the customer and no one to clarify as they both stated this is what they had heard. So both technically felt they were correct As a customer we rely on the company to treat us fairly and honor the original information so that we continue to come back and use said company I’m not saying I will never use the company again but I will select a different location And I feel I should be reimbursed for the secondary storage unit for the inconvenience

Patrick C.
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Customer did not leave a comment.

David G. | Overall Experience |
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Customer did not leave a comment.

Mohammad A.
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Customer did not leave a comment.

D'Anne B.
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The key was not in the compartment box therefore I never had the vehicle. I am supposed to get a $50 Reservation guarantee due to the inconvenience. In other words I never had the uhaul.

Tommy Lee H.
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Customer did not leave a comment.

Eric R.
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Customer did not leave a comment.

Wayne J.
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Very busy location. Checkout took a long time because the agent could not print a receipt of the refund I got for missing dollies.

Diego P.
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Customer did not leave a comment.

Carmen C.
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Customer did not leave a comment.

Paula S.
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Staff were all very helpful and courteous.

Vader J.
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Customer did not leave a comment.

Jason B.
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Customer did not leave a comment.

Neda W.
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Keep up the good no change

Floyd H.
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Very friendly staff.

Jeffery P.
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We booked for that location and the online people changed it. Not good customer service to do this. You can offer but not automatically change.

Charlise M.
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I had a horrible experience. They were trying to charge me for 139 miles when I only drove 6 miles. I would NEVER do business with Uhaul ever again because this location is poorly run due to the truck mileage not being properly updated. Very unprofessional for such a well known company globally to not stay on top of something as simple as making sure mileage is updated and correct on everything transaction. I was blown away by the lack of unprofessionalism especially from a location surrounded by luxury homes and apartments. I truly expected more and in my opinion the manager isn't properly managing this location and it shows in just the little things. There's no way 139 miles should ever be calculated instead of the actual 6 I used, this place is poorly run.

Derrick D.
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Customer did not leave a comment.

Marlon K.
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The rental experience was good but the overcharging of equipment dropped an HR past is simply a way to squeeze ones wallet. I'll be renting via Home Depot or Penske from now on

Gbenga F.
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Poor customer service and racist by the new manager

Michael H.
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The cab area was dirty. The drive train was making a winning noise. I think a mechanic needs to check it out before it goes out again.

Pauline B.
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The cashier's customer service skills need/truck inspector to be improved.

Howard E.
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Customer did not leave a comment.

Michael T.
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return truck experience was very slow.

Sabrina R. | First Impressions |
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Very helpful and friendly

Sabrina R.
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Customer did not leave a comment.

Christina M.
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I called at 6:30pm on a Saturday to make sure we would have time to drop off our trailer before they closed at 7. We pulled up and were not greeted at the office, but instead a guy was walking out the back and yelled at us to just meet him outside by the drop off location. After still not saying a word to us, the guy took the trailer off our truck and proceeded to help the next customer that parked behind us with their uhaul van. I walked over to him and asked if there was anything else he needed from us, and he said no. Two days later I get a call and a text saying I that my rental was not returned, and that it was due that day. I had to call and explain when I dropped it off, who I spoke to, etc. but it didn’t seem like they believed me. An hour later, I received an email with my receipt and I was charged a $20 1 day late return fee... so I had to call them yet again. I was told they would refund me the $20 but I’ll have to wait to see if that actually happens. This is my first time renting from uhaul. Definitely not a good experience. I hope all locations are not like this.

Michael M.
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More counter help. I had to wait a rather long time before being helped.

Raymond J.
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First I advised rep I wanted to pick up truck at 7am. She was very dismissive saying “no that ain’t gonna happen, cause we are still moving trucks at that time” well maybe this location should prepare better? I arrived at her recommended time of 7:45 shaving 45 minutes off my desired time. The young lady And young man who helped process my contract and pick up the truck were the only silver liningS in this process, as both helpful and kind. The complications then picked up again, as I waited outside for 15 minutes for the truck to be driven around. The young man stated the truck they originally processed was boxed in and he brought another truck instead and they would update the contract inside quickly. This “quickly turned in to 25 more minutes as I waited, until he came back around and said “are you still waiting on the updated contract?” And could see why I would be frustrated, and he ran inside to move it along. I finally got out of there an hour and 15 minutes from my initial “recommended time” which is asinine. Further more, when I called due to the delays caused by this team to inform I would be arriving around 6:45-7:05, I wanted to ensure I would not be charged for another day, the guy on the phone said I’d be charged any minute after 7 which I found preposterous due to their incompetence. I arrived at 6:50pm and the guy said at the door, “can’t do it, our systems are down” which is the biggest lie in the book, maybe if this location had any work ethic they would keep one system running and then close when they should. When I finally processed the return via phone app with my phone almost dead, and dropped the key in the key box, four workers there were smiling and laughing like hyenas looking directly at me. This is unprofessional and I’ll never come to this location or another uhaul again for my moving needs ever again I can assure you. This was the worst experience I’ve ever had with this company, and when I worked for you as a teen, I busted my tail unlike many of these clowns working there now. I better not get charged for another day or I will raise hell I can assure you.

Joseph W.
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Customer did not leave a comment.

Saiyed Z.
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Workers are with attitude and not helpful. First they provided me a bad condition truck and then they replace it. Not friendly and helpful. Need professionals um and training.

April G.
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Customer did not leave a comment.

Nakisha V.
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Customer did not leave a comment.

Alberto O.
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Excelente servicio al cliente Customer service 5 star

Matt K.
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Customer did not leave a comment.

BECKY P.
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Customer did not leave a comment.

Tuan N.
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Customer did not leave a comment.

Chelsie P.
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Customer did not leave a comment.

Serge K.
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Customer did not leave a comment.

Scott M.
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Customer did not leave a comment.

Elijah O.
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I brought the U-Haul back at the correct time the correct place was checked in by an attendant. 2 Days Later I was accused of not bringing the U-Haul back and was toad that if I didn't bring the U-Haul back I would be charged with theft not a good experience and that person's name was Walter at the U-Haul storage and Rental near Westheimer Houston Texas

james B.
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Customer did not leave a comment.

Derald H.
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Customer did not leave a comment.

Auhdesc D.
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Customer did not leave a comment.

Polo S.
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The doors don't close very well

Toby S.
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Customer did not leave a comment.

Leonardo F.
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No issues

belinda P.
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Customer did not leave a comment.

Cody B.
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Service was horrible start to finish

Deanna B.
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Customer did not leave a comment.

Juan G.
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They installed a hitch and ball so I could tow with a suburban. They didn’t install the safety pin and I almost had an accident on the highway when my towed vehicle and dolly became detached at 60 miles per hour. I’m glad to be alive and quite angry about the incident.

Mir R.
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Everything fine.

THERESA L. | Overall Experience |
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I have been doing business with U-Haul for over 20 years. I am very pleased with the service I have been receiving.

mitzie w. | Overall Experience |
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The rate is very high on the unit.

elizabeth R.
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Customer did not leave a comment.

john S.
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Very nice people; professional also. Made renting easy.

Polo S.
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I Received the worst condition vehicle

Kenneth C.
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The staff were very helpful and friendly and provided useful information to make my experience very happy one

david M.
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Customer did not leave a comment.

ANITA D. | Overall Experience |
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I will use u haul again in future thank u. Anita.

Rhonda S.
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Sturdy metal step stools please

kathleen K.
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Our agent Batool Millwala worked with us and found us the best deal to suit our needs. We saved over $300 because of her efforts.

Jon N.
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It was an average uhaul experience. The man who helped me was very professional, with high customer service standards. I would return to this location for that reason alone.

Athaip C.
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Manager problem

Banny E.
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Keep up the good work.

LORETTA B.
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Good courteous professional help

Tracy O.
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Customer did not leave a comment.

Serge K.
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Customer did not leave a comment.

Joanna T.
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Wonderful experience. Everyone was polite and helpful. The only comment is that having an employee take phone calls on speaker at the front desk made it hard to hear the girl that was helping me.

VICTOR C.
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Upgrade and maintain the computer servers. Employees were very helpful and polite to my needs. Issues with the computers were the only thing that needs to be addressed V

Mitchell D.
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Customer did not leave a comment.

tosin d. | Overall Experience |
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I got one month Free, for my first month. Generally the service was good and staff was friendly. Had no problems what so ever. Thanks

DONNA W. | First Impressions |
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Outstanding service Zerek!!!

john l. | Overall Experience |
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I moved to West Harris County 2 1/2 years ago from North Texas. I brought more stuff than I had room for here, so I rented a storage unit. It was on the second floor and was dry and climate controlled

Paul H. | First Impressions |
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Clean facility fairly priced. Helpful staff.

LISA G. | First Impressions |
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Very professional and accommodating

Lakisha g. | Overall Experience |
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I have been with the storage company for 2 years.

FLORA B. | Overall Experience |
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I was very pleased

Anita P. | Overall Experience |
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I would recommend Uhaul

Kathleen R. | First Impressions |
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Disappointed General Manager requested I call him during his "hours", only to find he wasn't there to assist is inappropriate. Too many calls made to simply renting a storage unit. No free rent either

Amani S. | Overall Experience |
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Margarett is the sweetest person I’ve ever met and made my experience at this location the best.

Jammie T. | Overall Experience |
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Great location

CARMEN C. | Overall Experience |
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The leadership and staff at this location are fantastic! They go above and beyond to provide excellent service. I highly recommend this location and would definitely rent here again!

Gwendolyn F. | First Impressions |
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Got a truck and storage went home got all my stuff to then find out that my unit still had a lock on it had to put all my stuff back and wait till the next day unload and the mileage on truck was off

levent o. | Overall Experience |
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Perfect 👏👏

Miguel C. | First Impressions |
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Excellent service !!!!!

David R. | Overall Experience |
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I was left standing out in the hot sun for 20 minutes because the guy helping couldn’t get the key card to work and he had already started helping someone else when I went back in to find him.

Ina b. | Overall Experience |
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Great customer service. Thank you.

Sherrell W. | Overall Experience |
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Derrick Assistant Manager outstanding customer service Great Job when I left the location I was a very happy customer

Derrick W. | Overall Experience |
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Staff was great. Never had any issues. Would recommend.

Lakiesha C. | First Impressions |
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Estacia & Derrick were patient, knowledgeable, and even resourceful. Uhaul truly made an apartment renovation and possible unit transfer very smooth for me as as tenant and customer.

KAY C. | Overall Experience |
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I had stored my items there for more than three years. The facility always appeared clean and well managed. I would highly recommend this facility to everyone.

Deshunda B. | First Impressions |
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The employee handled two customers and at the same time, while a third customer waited.

elizabeth n. | First Impressions |
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Great service

Carl A. | First Impressions |
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No comment

Jorge Q. | Overall Experience |
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Everything good

Lorraine M. | Overall Experience |
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Love this place! Wish it were closer to where we are now. There were times when they were short-handed due to the amount of people that come. But, they have it all-boxes,trucks, storage and help!

Ramona R. | Overall Experience |
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Manager an workers were very considerate, helpful, made transition quick and easy no problems great attitude..Thank you for all your help and support Mr., Manager Ze,..., Mr, Patrick,

Denise D. | Overall Experience |
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Customer service horrible I called about 30 min before closing and employee was not will to solve my issue said he was getting off

Adica H. | Overall Experience |
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The staff was awesome great customer service hands down very helpful and friendly

ALTON C. | Overall Experience |
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Great customer service.

william b. | First Impressions |
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Customer service was excellent very pleasant staff you have there .😃😃😃😃😃

DONALD F. | Overall Experience |
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Staff das always helpful .

SARAH S. | Overall Experience |
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I would not recommend this facility to ANYONE !! twice my furniture was destroyed by this place. First it was a water leak that wet all of my furniture second was an infestation of MOTHS !!!

Andria J. | First Impressions |
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Extremely professional and helpful associates. They are very friendly and easy to work with.

Foluso F. | Overall Experience |
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It was good

Latonya S. | Overall Experience |
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I will use uhaul storages again in the future. Thanks!

terri w. | Overall Experience |
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Rate for uhaul move was quoted one price and was completely different in pricing after truck was returned. Very disappointing as this has happened to a family member as well at the same location.

Julio D. | Overall Experience |
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I used the Uboxes for my move from NC U-Hall Stored all nine of my boxes inside under lock and key In their warehouse. I was able to access my box’s as long as I gave them 24 hour notice.

Shannon F. | Overall Experience |
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It was a pleasure dealing with them.

Billy H. | Overall Experience |
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My house was flooded from Harvey. I am still repairing my home. I got behind on my bills because I had to rent an apartment and pay my mortgage. Alexia did not care.

matilda m. | Overall Experience |
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Most of the staffs were very friendly and helpful. There is a white lady at the store at Westheimer branch that is so rude and arrogant. Talks to you as if she feeds you.

Kendrick S. | First Impressions |
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Good Customer Service

Brigett M. | Overall Experience |
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Service was good

JOHN W. | Overall Experience |
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I’ve used Uhaul forever because of their excellent customer commitment and will continue to do so in the future !

Charlette F. | Overall Experience |
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There were a few times mu access card did not open the sliding glaass doors but it did open the regular door.

brenda s. | First Impressions |
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Ryan was very helpful he explain everything to u even took time to show u where your storage was located how to get in & out . You couldn't have asked for a better person . Thanks Ryan

jon b. | First Impressions |
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nice staff friendly and helpful

janice c. | First Impressions |
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The guys that worked on Sunday March 10 2019 all was extremely helpful.

julian p. | Overall Experience |
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Very secure and clean,never had an issue with people trying to take my stuff or break into my storage unit, hours are good but would recommend setting the time to 12a instead of 10p for not 24hr users

alonso l. | Overall Experience |
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Excellent service. Clean facilities and very friendly and helpful personnel. I will consider using this facility again.

roosevelt jr h. | Overall Experience |
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THE STAFF IS AMAZING 😍😍😍😍

Jamall M. | Overall Experience |
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Great customer service my furniture was well taken care of doing its transit.

Chinedu U. | Overall Experience |
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The staff and especially the manager were highly discriminating when I wanted to rent a van and also tried to make sure no one else gives me a van. I wouldn’t recommend this branch to anyone!!

Crystal T. | Overall Experience |
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First my account was compromised at initial rental and the manager never called me back to discuss, then I was talked to like a mentally challenged child by the Indian lady while moving out. Not ok.

Mustafa H. | Overall Experience |
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Excellent Service

SHAHRAM S. | Overall Experience |
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Your employees should take customers more seriously. I felt like I was at the post office. Bad service.

viena o. | Overall Experience |
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Pleased with service.

Victoria M. | Overall Experience |
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Friendly staff.

Ne'tosha O. | Overall Experience |
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Employees are rude, terrible customer service.

melissa a. | First Impressions |
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Love the staff. Alexa super sweet! The whole team very helpful and friendly.

LEE B. | First Impressions |
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Thanks for everything....

Vicki L. | Overall Experience |
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Whitney was so kind, friendly, and professional. She worked so efficiently on moving the Uboxes to and from. Only wish a customer would get prorated money back if you didn't use the whole month.

James K. | First Impressions |
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Hassle free experience

Maritza P. | Reservation |
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VERY FRIENDLY AND HELPFUL STAFF

Starr U. | First Impressions |
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Wonderful service

Bolanle A. | Overall Experience |
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Good job. Thanks.

jose d. | First Impressions |
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Very professional and friendly service.

Julia L. | First Impressions |
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He was very helpful and nice I love the service

miya a. | Overall Experience |
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I wasn’t told that the hours for storage was from 5a-10p. It’s a leak in that storage. Water damage messed up my furniture.

Juan S. | First Impressions |
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I really like the employees at this location they are very professional and so kind . Thanks again for such a easy and fun transaction.

Ahson S. | Overall Experience |
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Good experience for long distance move

Alexa C. | Overall Experience |
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The GM and staff were inviting and friendly!!!

thomas p. | Reservation |
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Returning equipment is easy and fast. Convenient parking garage to load/unload when it rains. Could not use elevator from the outside even after asking for help the 1st time. Thanks.

Pamela Y. | Reservation |
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Awesome facility. Great staff

GLADYS L. | Overall Experience |
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This was my first time having to rent storage. The staff was helpful and answered all of my concerns. I would highly recommend this location for storing your things. Walter Sellers was very helpful.

Shantrell J. | Overall Experience |
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EVERY TIME I WENT THERE IT WAS AT LEAST AN HOUR WAIT IN LINE. THIS PLACE IS SHORT STAFFED AND NEED TO BE BETTER ORGANIZED.

Trisha P. | Overall Experience |
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Mrs. Alexa was very kind and welcoming. She was very helpful and answered all my questions with no hesitation. I would recommend this place to anyone.

Azzi S. | Reservation |
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My move in was great no issues no worries

Juan B. | Overall Experience |
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I will recommend uHaul for storage

Julia T. | Overall Experience |
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Great Customer Service. Your Pod delivery Driver was courteous and skillful. Thanks

Clifton P. | Overall Experience |
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I wish you guys pro-rated charges. I only rented for a week and I paid for a month. That's my only thing I didn't agree with.

THANH L. | Overall Experience |
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Beginning back in 2010 , I rent 5x5’ for just $19.95 and now the rent went up to almost $40 price really double

TIFANY G. | Overall Experience |
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This was one of the worst customer experiences I've every had!! The only person that helped was Ryan.

HECTOR D. | Overall Experience |
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Access often inconvenient

Brian S. | Overall Experience |
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Very impressed with service and friendliness of counter staff and delivery staff. No complaints. Great service and location.

janet g. | Overall Experience |
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Everyone was very helpful & eager to please!

CURTISS B. | Overall Experience |
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Biggest and best U-Haul location with great staff and clean storage

Patricia G. | Overall Experience |
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Thanks for everything. The general manager Alexa Chandler was always helpful. Thanks to everyone

Tabitha A. | Overall Experience |
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Great service, clean building, decent prices!!!

Bonnye D E. | Reservation |
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The entire Staff is excellent. I really appreciate helpful individuals especially Mr. Walter. Thanks U-Haul

EESHIKA M. | Reservation |
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Good services

Holly M. | Overall Experience |
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The process went better than expected.

DARUTH J. | Overall Experience |
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Very satisfied had no problems.will use this facilities again if the need arises.

Makala H. | Reservation |
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The entire experience here was awful. For the 1st of the month, it was understaffed. My online truck reservation still led to a 2 hour wait even after mobile verification. Hate this place.

Arlene B. | Overall Experience |
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Very friendly staff. Very clean facility.

ERIC S. | Overall Experience |
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It takes forever to get anything done. Only two people working at one time in our experience. If it takes 10 minutes per customer to rent something, have another line for those buying supplies only.

Micheal O. | Overall Experience |
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No comments

Ruth R. | Overall Experience |
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delivery person friendly and gave accurate information.but person handling phone request for uhaul boxes gave false information and i was shocked when i found out that most of the information was lies

Cynthia W. | Reservation |
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The young man that was assisting us wasn't very helpful. He was walking around on his phone helping others while we wait for him to bring a card to get in the storage. He was taking a very long time.

Evelyn B. | Overall Experience |
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The lady who helped me set up the moving company was extremely helpful, kind, and professional. She helped make my transition very easy!

Randy C. | Overall Experience |
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They already know about the issues I had and was unable to correct all of them.

Randy C. | Overall Experience |
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I was owed a larger refund than what was given to me. Plus the whole purpose of a reservation is to have what is reserved ready at that particular time which was not the case.

April L. | Overall Experience |
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Problems none whatsoever

Tommie J. | Overall Experience |
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Thank you for the excellent professional customer service provided throughout the use of Unit 1108.

BRODERICK B. | Overall Experience |
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Very happy about my stay here

jeffrey g. | Overall Experience |
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Everyone there was friendly and helpful! Thank you!

Meva B. | Overall Experience |
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no comment

zahidur r. | Overall Experience |
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I called several times regarding my Ubox being missing and the manager told me he will call me back but never did.

zahidur r. | Overall Experience |
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I called several times regarding my Ubox being missing and the manager told me he will call me back but never did.

Alisha L. | Overall Experience |
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The manager Alexa was very rude and lacking customer service skills. She placed me on speaker and laughed at me with her other staff members. Some of the other staff did warn me of her unhelpfulness.

Nikta G. | Overall Experience |
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Just a small box cost me $25000. I'm NOT satisfied with the pricing at ALL.

TERRY W. | Overall Experience |
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There is never enough actual working clerks at the register to HELP customers. Some transactions take too long and mine is always short. Your time management needs to be improved.

JOHN H. | Overall Experience |
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The experience was just fine up until I recieved the request to take this survey 136 times.

jim f. | Overall Experience |
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Great place and friendly service

gwendolyn D. | Overall Experience |
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Affordable

No reviews have been submitted for this location.

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