Customer Reviews for U-Haul Moving & Storage of West Oaks

5,915 reviews

14900 Westheimer   Houston, TX 77082
( W Of Hwy 6)

(281) 556-5194

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(281) 556-5194

14900 Westheimer
Houston, TX 77082
( W Of Hwy 6)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

We had a break in and my wife's wedding dress was stolen

MARCUS M.  |  Overall Experience 
Rating:
3.0

I never received the receipt for the payment that I made with my credit card when I returned the truck yesterday night. Leopoldo, from Laredo, Texas, helped me over the phone with the return. He was very gentile and clear with all the instructions. Now I'm heading to the store to clarify why I have not received the receipt for the payment.

CID S. 
Rating:
1.0

Customer did not leave a comment.

Devondre R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUCIA P. 
Rating:
2.0

You already know this location needs an upgrade. The computer is up and down and the credit card machines are trash and you have corporate making reservations at this location when you know damn well they don't have enough trucks to fill the orders. This location could be great if you give them the proper resources they need,

OLIVIA A. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN H. 
Rating:
5.0

These guys are great are they got me out of a real bind during my last move.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Ahmad A. 
Rating:
4.0

The employee that delivered my U-Box was extremely helpful. His first name was Chris. Unfortunately, I do not know his last name.

Mary J. 
Rating:
1.0

The people working the counter don't work independantly of each other. It takes three of them to answer a question, solve a problem, or take a phone message. They all stop working when anybody at the counter has a question. So there were constant interuptions, sidebars, and distractions while I was trying to complete my rental reservation. They made four mistakes filling out my reservation, and ended up charging my credit card twice for one rental. Now I'm waiting for a credit to show up on my credit card. Train your employees!

WILLIAM H. 
Rating:
5.0

Staff was great, facility was perfect for what I needed. I’d rent here again if I needed to!

Tonya S.  |  Overall Experience 
Rating:
4.0

Made a reservation online for a one-way 15ft rental within the next 30mins. Arrived at the location and everything was ready to go. Recommend uploading the DL pictures online at the time of reservation to make the pick-up go a little faster. The truck was clean and in good shape. Had no problems with the rental at all. Thanks U-Haul.

David R. 
Rating:
5.0

The lady took the time to extend customer service. Beyond the front desk to make sure I had everything that I needed to secure a storage. This type of customer service was NOT at 2415 Dairy Ashford location.

Jennifer H.  |  First Impressions 
Rating:
5.0

Picking up the ubox was simply and easy. After the ubox shipped is different story. They couldn't find my box for almost 3 weeks, resulting in me having a purchase new clothes for work. After it was finally located we set time to pick it up, got to the location late and the box was not there. I hired movers for that day and lost money. Then ended up having to pick up the box from another location. Even when I got there I waited 30 mins for them to get it ready and it seemed the worker was stoned operating the forklift.

CODY S. 
Rating:
5.0

Customer did not leave a comment.

Mario S.  |  Overall Experience 
Rating:
5.0

Didn't have any problems very fast and quick

JA SEAN C. 
Rating:
4.0

Online app was not working well for return process

Sathish Kumar V. 
Rating:
3.0

The rental process was very slow and dragged out. Turning it in was even worse. The truck had a check tire light on almost immediately for a 6-hour trip.

PHILIP C. 
Rating:
5.0

Customer did not leave a comment.

Gerica W.  |  Online Move In 
Rating:
5.0

Great staff and very helpful!

CURTISS B.  |  First Impressions 
Rating:
2.0

I do not blame the employees at this location. They are way understaffed and poorly trained. They are doing their best, but they need support from U-Haul. Employees don't know how to use the computer system and don't know how to troubleshoot.

KYLE J. 
Rating:
3.0

The U-Haul employee said he would meet me outside to turn in the cargo tailor as soon as he finished with the customer he was working on. Fifteen minutes later, I walked back inside and asked when he would be ready to help me. He told me he forgot but was busy with another customer and so another U-Haul employee came out to help me.

David D. 
Rating:
3.0

Customer did not leave a comment.

NATASHA D. 
Rating:
5.0

Austin did a great job, to help us move out!

MONIQUE F.  |  Overall Experience 
Rating:
5.0

Good service and good looking location

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Tershillia K. 
Rating:
5.0

I had a family emergency and they let my daughter return the UHaul. I am very grateful.

SANDRA R. 
Rating:
5.0

Nice location and service!

MUHAMMAD J P. 
Rating:
5.0

Keep doing it the same way.

ALEXIS T. 
Rating:
5.0

Could not have been nicer! Great young man that checked me in!

MYRA H. 
Rating:
5.0

Great friendly employees. Always eager to help and provide information.

ADEWALE A. 
Rating:
3.0

They charge me for an additional mile that should not have been there.

LESTER A. 
Rating:
4.0

I had to call twice to make sure everything was good because I dropped off after hours. The last person I talked to checked me out out and sent the confirmation email immediately.

WILLIAM GLENN D. 
Rating:
5.0

Customer did not leave a comment.

SHAUNDELYN L M. 
Rating:
5.0

Very understanding to my situation offering numerous options and solutions

MARTHA A.  |  First Impressions 
Rating:
5.0

Derek was friendly and helpful

Lori B. 
Rating:
5.0

Customer did not leave a comment.

david g.  |  Overall Experience 
Rating:
2.0

Double booked me causing hiring rates

Treint S. 
Rating:
5.0

Nothing

JOSE Z. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
3.0

If you offer mobile check-in, then let people do mobile check-in/out. If you want an alternate number tell people you are calling the person at 8:00 am beforehand. Won't use again.

CHAD C. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
3.0

Customer did not leave a comment.

KAREN N. 
Rating:
2.0

Location didn't have a phone number, U-Haul customer support had little to no information

Rayda L. 
Rating:
5.0

The gentleman that checked our equipment in was great! Very friendly and helpful.

CRYSTAL H. 
Rating:
1.0

The uhaul I only used it for 15mile and I fuel it and the guy we deliver it to said we good to go .there is no gas in it .but we still fuel it we took the pictures and shown them. And we returned it thesame day .the original charges is $48 and they charge me extra $111.54 .for miles I didn't go and for fuel I already gas the truck .when I call the customer service the lady hang up on me .very rude lady .and when I call the location the supervisor said is error from their side they going to credit me back .but still I haven't received my credit. I am very very disappointed and still overwhelmed for changes I didn't receive....

olegoke G. 
Rating:
5.0

Customer did not leave a comment.

Amber C. 
Rating:
5.0

Customer did not leave a comment.

RODERICK B. 
Rating:
4.0

Customer did not leave a comment.

CEDRIC R. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Todd P.  |  Overall Experience 
Rating:
5.0

Great service

Thanh L. 
Rating:
5.0

Great customer service thank you

NATHALIE B.  |  First Impressions 
Rating:
2.0

Have your one way vehicles better listed online it was a big inconvenience to go to a total different location for pickup. The vehicle was also not properly maintained or checked from the last driver. I missed the text message for the precheck and the mileage was 70 miles off. And the fuel tank was at 2/3 not 3/4. There was also a tire that was not balanced making any driving around 35 extremely shaky. Lastly the alignment was off so it pulled to the right the whole time.

Richard L. 
Rating:
4.0

Customer did not leave a comment.

PATSY W. 
Rating:
3.0

Engine light was on

Charles A. 
Rating:
5.0

Friendly and helpful personnel

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

ANGEL M. 
Rating:
4.0

Customer did not leave a comment.

Van N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Carl, Tia and team did a phenomenal job from the moment my wife and I entered the store front, to the returning of the trailer (Carl went our of his way to quickly resolve a minimal issue with an after hours charge). As a retail executive, I feel that it is imperative that the team at Westheimer/Hwy6 receives acknowledgement for the great service provided, its well merited. Thank you, Manuel Prado

MANUEL P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

TODD P. 
Rating:
5.0

Everything was good.

Flavio D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA MENSAH A. 
Rating:
3.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

JERRY R. 
Rating:
4.0

Customer did not leave a comment.

TENESHIA D. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND D. 
Rating:
2.0

Better customer service

Luis Alberto O. 
Rating:
1.0

Upon collecting my stuffs from the storage room I discovered that a lot of items were missing. This must have been stolen by a lady. My hair, a black bag full of African ladies clothes and fabrics, my piano stand, bathroom floor mats and many more. I will like u- haul to get me a video footage of my room area. This is not acceptable. I am totally disappointed with my experience and I need you all to look into this matter amicably. Thank You

Judith A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUTHER U. 
Rating:
5.0

Customer did not leave a comment.

TOBE J. 
Rating:
1.0

Charged me for a dolly & lady specifically said she'd put it in there herself. Got there & and of course..no dolly. Old horrible truck & I was spending $500 to go to San Antonio & coming back to Houston. Wouldnt recommend their location at all. They lied about everything from the 1st phone conversation.

aaron B. 
Rating:
5.0

Customer did not leave a comment.

shaneen c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

CECIL F. 
Rating:
1.0

Was told by employee I could drop off trailer in Katy where I went in person to reserve said trailer. I recvd email informing me no trailer would be available so I had to travel to obtain one at Westheimer in Houston... So I went an was told I could not leave it there....VERY INCONVENIENT DUE TO MISINFORMATION BY YOUR EMPLOYEE!

AIDA G. 
Rating:
5.0

Customer did not leave a comment.

IRINE N. 
Rating:
5.0

Customer did not leave a comment.

DEZREIN G. 
Rating:
5.0

Customer did not leave a comment.

Meeta V. 
Rating:
4.0

Customer did not leave a comment.

ANDRE J. 
Rating:
4.0

I have used this location multiple times for trailer rentals and had a storage unit for about 8 months. The staff has always been helpful and couteous to me, even when some customers haven't always been very easy to deal with. I recently cleared out the storage and no longer have a need for it, but I'll likely still rent trailers from this location when needed.

Daniel B.  |  Overall Experience 
Rating:
2.0

The card readers a broke. Sometimes the computers terminals are down. I was told my card was declined which made no sense. Upon calling my bank they said your employee put the wrong expiration date in manually which would not have happen if you just replace the card readers. This has been going on way too long. Please get it together over there. Your employees cannot be successful if you don't give them the resources they need to function

OLIVIA A. 
Rating:
4.0

They can use additional help for their customers.

johnelder l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael J.  |  Overall Experience 
Rating:
1.0

The hatch I purchased online wasn't available at the pick-up location.

Mohamed H. 
Rating:
5.0

Customer did not leave a comment.

MUHANAD Y. 
Rating:
5.0

Everything was awesome!

Paulyoon Y. 
Rating:
4.0

Test drive the trucks. The one I had was really Shakey even at 30 mph

DIONNE C. 
Rating:
5.0

Staff very friendly and helpful. Also the cleaning crew. Made my move to the Houston area stress free and convenient. Thank you!

Johnny C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reggie A. 
Rating:
1.0

I rented a trailer and he didn't hook up right as I was driving it pop off thank god no one got hurt

JESUS R. 
Rating:
5.0

Nothing to add. I had an amazing trip with your equipment.

MATINGU B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F.  |  Overall Experience 
Rating:
5.0

Awesome

ALVIN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shayet M.  |  First Impressions 
Rating:
5.0

Excellent atenction Good cars

Maryury V. 
Rating:
5.0

The only problem is slow service, long wait for for service and they took forever to close my account and keep sending me late charges. I had to call four times before they fixed it. But the people were very nice and friendly.

MARGARET R.  |  Overall Experience 
Rating:
3.0

very friendly

FRANCIS K. 
Rating:
5.0

The lady who attended to us was very friendly and helpful.

UYIRIORITSE N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILKINS L. 
Rating:
4.0

Customer No Service Issue: Had a low tire while passing through Tucson so I stopped by a U-Haul facility and was told I needed to call road service. I was at what looked like a full service location but they said they couldn't help me. I left and got the tire serviced at a local tire shop.

DAVID W. 
Rating:
1.0

Customer did not leave a comment.

DEJAMONE'A T. 
Rating:
5.0

The Supervisor Eileen and Dorothy Howard did an excellent job by taking the time to resolve and correct an error that was made. They were working with inadequate staffing They should be given a bonus or raise for their commitment to your business. 8/14/21

Cheryl B.  |  First Impressions 
Rating:
3.0

The first truck that was checked out to me was not there, so we had to go through the process a second time - took about 40 minutes overall - too long in my opinion. Having said that, the truck we finally received was relatively new and in good condition.

DANIELLE C. 
Rating:
5.0

Customer did not leave a comment.

JANICE W. 
Rating:
4.0

Friendly and efficient. Taking and uploading pictures of driver license with the apps was not working well.

GEORGE W. 
Rating:
4.0

Front desk people at U Haul of West Oak Houston TX took very very long time 15+ mins to respond on the phone. The Huge queue used to on front desk (20+ minutes wait). Backend folklift operator girls were very helpful to give access to U box. U Haul at Edison NJ team provided very good service while loading the U-Box. Overall I am very impressed with U- Box service by U Haul.. very flexible, efficient and economical...! It made my move very easy.

PP B. 
Rating:
5.0

Outstanding staff

James C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH U. 
Rating:
5.0

Nice courteous staff

FERNANDO G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Justin C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHARLES A. 
Rating:
4.0

The bathroom was filthy. And there is not a sign or anything saying why/that the sliding doors are locked. That would have been very convenient if they were open.

Jessica S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Alice R. 
Rating:
5.0

Customer did not leave a comment.

Edwin A. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

The people there made it easy to return. The location was perfect for me.

Luther B. 
Rating:
5.0

Customer did not leave a comment.

chad j.  |  First Impressions 
Rating:
5.0

Was an awesome experience.

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

Tanya A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hugh A. 
Rating:
5.0

Customer did not leave a comment.

JAZZMINE M. 
Rating:
5.0

Customer did not leave a comment.

Mathew C. 
Rating:
5.0

Excellent. I will use your service again if needed. Thanks.

Wen S. 
Rating:
5.0

Customer did not leave a comment.

MONICA MENSAH A. 
Rating:
1.0

Honor military members by extending a discount. Not by blatantly say no not at all.

DAMON W. 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELLE D. 
Rating:
5.0

Customer did not leave a comment.

Kirby C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRY P. 
Rating:
5.0

Customer did not leave a comment.

francisco m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FELICIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alison G.  |  First Impressions 
Rating:
4.0

Just had to wait for 15 to 20 minutes before being waited on!!!

Clarence C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leann P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Carlin t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robyn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven m.  |  First Impressions 
Rating:
4.0

Card reader didn’t work and one of the terminals didn’t work at all. Which made for long wait times. Make your office equipment operate properly

Olivia A.  |  First Impressions 
Rating:
5.0

The only thing I personally would do is make it clearer that you must check in first before entering the code for the door. The panel informed me after I tried the door keypad. Other than that I have no complaints about the entire process, it’s been very easy and convenient for me.

Stuart S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VICTORINO F N.  |  Overall Experience 
Rating:
1.0

The staff that was on duty the day of my move-in was very rude and unprofessional. When I am done with my storage there if I should ever have to get another storage facility it would never be there

Audra C.  |  First Impressions 
Rating:
1.0

Not enough staff to many customers

Alvanah L.  |  Overall Experience 
Rating:
5.0

Representative was very helpful and friendly both on the phone and in person.

wilma r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paula r.  |  Overall Experience 
Rating:
1.0

The manager zerik marves and staff are rude and Incompetent I paid my pass due bill 2 days before I came to upgrade to a larger unit when I arrived my unit was still locked and I had to wait for someone to unlock it and I was told I wouldn’t have to pay the difference for the upgrade until next months bill. while I was transferring my stuff from the smaller unit to the larger one a staff member came up to me and said they would have to lock my unit backup and I would need to go talk to someone up front again when I got to the front desk the manager zerik said I would need to pay the difference now I explained to him what was told to me and that I had somewhere to be and did not have time to be going back-and-forth with him he then told me “this is not McDonald’s and it’s takes more knowledge to transfer the storages” and I said that had nothing to do with me because I don’t work there zerik then went on about how his employees were Incompetent of doing there job and that They needed more training which again had nothing to do with me.

Adam C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOIAMMA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUNDRAIH E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Z.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALBERTA H.  |  Online Move In 
Rating:
5.0

Easy, simple and smooth

Rakiya M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

FLORA B.  |  Overall Experience 
Rating:
5.0

Staff very nice and helpful

CURTISS B.  |  Online Move In 
Rating:
5.0

The young man who service us was extremely nice..gr8t people skills, he was very patient and pleasant! He even stay after hour for a little to help us. I will like yo see him become owner!

Glynis C.  |  First Impressions 
Rating:
4.0

Everything was going good, until my one of my storage was deactivated by error. It was lucky for me that we learned of the error in time to get it resolved. I am hoping I am not getting another surprise. I would give a five stars but because of the incident I will rate it a 4 stars

Tim N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonja J.  |  Overall Experience 
Rating:
2.0

I was inconvenienced and overcharged

Joseph J.  |  First Impressions 
Rating:
5.0

Thank you for all of you help and support!

Bina V.  |  Overall Experience 
Rating:
5.0

It was quick, easy, friendly staff who helped us get a storage unit same day.

Jocelyn G.  |  First Impressions 
Rating:
5.0

Everything was great! Only complaint would be the slow elevator. Lol

Bryanna P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JON R.  |  First Impressions 
Rating:
5.0

The lady , i forgot her name , but she was GREAT ! She went over everthing. I was very satisfied! Thanks Mr Morrow

Jamison M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don L.  |  Overall Experience 
Rating:
5.0

Unit smaller than I thought, May need to move to a bigger one... Hope that process can be smooth also

CALLIE M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JUDITH M.  |  Overall Experience 
Rating:
5.0

excellent customer services

Ricardo S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VICTORINO F N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori S.  |  Online Move In 
Rating:
5.0

Very knowledgeable and friendly.

Dominique T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christy e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRANISHA H.  |  First Impressions 
Rating:
3.0

The staff Shelia was rude, loud, ghetto and very unfriendly.

Alvanah L.  |  First Impressions 
Rating:
5.0

The facility is very secure.

Lea B.  |  Online Move In 
Rating:
3.0

Staff were never friendly, gave the appearance you were bothering them. Not a good customer experience.

Samuel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONYELL M.  |  First Impressions 
Rating:
5.0

The Lady that Help us was Helpful and Friendly.

Vatrese A.  |  First Impressions 
Rating:
5.0

Staff member who helped was very busy but very helpful and great to work with. Very professional.

PATRICK C.  |  First Impressions 
Rating:
5.0

Greatest place ever!!!!

ROOSIE DEVORA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vishaka d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDAN S.  |  Overall Experience 
Rating:
5.0

Thank you all so much for your excellent service and your facility

CINDY B L.  |  First Impressions 
Rating:
5.0

Solo los horarios son muy variados

Alma C.  |  First Impressions 
Rating:
5.0

I was greeted and addressed from the moment I walked into the store. Taveira was very helpful and friendly. She was warm and engaging and made me feel that my business " mattered". She took the time to walk me to my space, explain the security system and asked if I had any questions. Every time I had questions while moving in, she was there to answer my questions. The Manager Zerik was also helpful and cordial. I had little snafus' but he addressed the matter in such a professional way, I knew he was genuine in his response. I would recommend this storage facility for their professionalism, kindness, accessibility and top notch cleanliness of the units. Joanne G.

Joanne G.  |  First Impressions 
Rating:
5.0

Very nice , friendly.

raymond v.  |  First Impressions 
Rating:
5.0

The manager was very nice and professional.

lagina g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonja J.  |  First Impressions 
Rating:
1.0

Your Draconian rental requirements, coupled with a 1930s software system are really awful. I went through the online process, then had to repeat the exact same process at the office. Wasted a lot of my time. Your 3 phone number requirement makes it impossible for folks with only 2 phone numbers: another waste of time. Once at the store your system would not allow me to use the same alternate phone number that I used online. My items are now safely, and easily, stored at CubeSmart. With only 1 phone number required. My required alternate address was not accepted, though I have used it for 10 years for every other company I have done business with. support@uhaul.com link does not work. Waiting time to talk to someone has a 20+ minute wait. Invest in some competent IT people. The counter folks, and the Chat folks online, apologize for your IT incompetence with the comment that they don't know what IT is doing or why, and they feel real bad. None of which helps. Please let corporate in on my dissatisfaction.

Jamie C.  |  Online Move In 
Rating:
5.0

Good service

michael w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chamira h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHUKWUKA E.  |  First Impressions 
Rating:
5.0

People's were friendly and positive attitude which help alot. Thank you

juan t.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Stephanie B.  |  Overall Experience 
Rating:
5.0

Very clean and pleasant,polite, friendly.no stress.

raymond v.  |  First Impressions 
Rating:
1.0

The fact that your website states you can redeem a free month but when going to the store the clerks tell you that you still owe. On top of that the clerks at this location only care about making sure people don't yell at them rather than helping solve problems.

AMBER LUTRICIA C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aerial W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane A.  |  Overall Experience 
Rating:
1.0

Communication is horrible. Originally ordered a pod. Called back and they did not have me on the list. Despite having a number for it. Then used storage climate control. Did not tell me I would not receive notice that time to pay. I used a credit card thought it would roll over and did not. Told me they do do send bill to renew after the fact. Did send notice to my friend before I was notified. Was two days late and charged $15 late fee. Had paid for another month. Good till May 3 but checked out April 14, 2021. Did not get reimbursed my two week over pay. When asked for copies and to sign that I was closed. Told they do not do that. Asked about taking my credit card off files was met with resistance. Was told by phone they had referrals for moving. Called back and was told they did not. Despite the fact that I was Quoted $245 that was extra for putting the bed together. Uhaul gave me a number. They were only the people to move but they did not have a truck. The folks at this facility appear to know nothing. Unable to give correct info. Not able to locate my reservation and horrible with customer relations. This was a nightmare.

paula h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anh L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

VINCENT N.  |  First Impressions 
Rating:
5.0

Everyone was helpful and well knowledgeable

Vanessa J.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Maya P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

heidi d.  |  Overall Experience 
Rating:
5.0

I was given a month free!!!!

aramide a.  |  Overall Experience 
Rating:
5.0

Noi

noor n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALVENA H.  |  First Impressions 
Rating:
5.0

Everything was excellent. Service, staff, cleanliness, light, supplies, safety, etc. I’ll use it again and will recommend it!

Ana M H.  |  Overall Experience 
Rating:
5.0

Good customer service

JIKUME I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherina C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KAREN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aramide a.  |  First Impressions 
Rating:
5.0

Everything went well, the staff were very customer orientated, and nice

CHANICE B.  |  First Impressions 
Rating:
5.0

The young man was very helpful and friendly. Excellent customer service skills

ronmell r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charlotte H.  |  First Impressions 
Rating:
5.0

Good customer services when ever I came in to make a payment they would always greet you with a smile. Keep up the good work.

jasmine h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derick L.  |  Overall Experience 
Rating:
5.0

Una de las mejores atenciones que he tenido, el personal extremadamente excelente!!!

Isaias A.  |  First Impressions 
Rating:
1.0

When I showed up to pick up the truck, it was cold and raining. After 30+ mins on the phone and chat with technical support, I was asked for a pick of my id and a selfie. After submitting these (I had now been in the cold rain for nearly an hour bc I had an Uber drop me off), I was told that they couldn’t verity my Id or some nonsense which is ridiculous bc there is nothing wrong with my id. I was told I’d need to come back. I wasted over $20 on Uber thanks to this. The next day, I made a new reservation, but when I showed up to pick up the truck, I was told there wasn’t one available, even though I called in ahead of time to make sure. I told the guy I would take any of the sizes since there were many on their lot, I was simply told no. I forget the excuse this time. I have been renting from Uhaul for years and I’ve never had a problem before now. Once again, I was out another $30 for Uber trips. Not only did I lose all the Uber money, but I also missed out on getting the couches that were being given me. I so very disappointed in Uhaul, and I feel under-valued and discriminated against.

Jennifer R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ARISSA K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Beverly W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ray L.  |  First Impressions 
Rating:
5.0

Friendly and courteous staff.

Sebastian R.  |  First Impressions 
Rating:
5.0

All UHAUL Employees at 14900 Westheimer, YOU ROCK! Please keep up the GOOD WORK and never let anyone nor their negative attitude change who you are! People like me... WE REALLY APPRECIATE People like you! Have a BLESSED day!

Linda W.  |  First Impressions 
Rating:
5.0

Young man mario or maris Polite professional helpful Manager was too

BRYON P.  |  First Impressions 
Rating:
5.0

Excellent! Clean, appealing and spacious facility. Clean units with elevator access. Easy parking. Friendly and courteous staff. Will recommend.

Ana M H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

YUNG H.  |  First Impressions 
Rating:
5.0

Mr. Sellers was thorough and informative

Arnold C.  |  First Impressions 
Rating:
5.0

Great experience visiting your facilities and extremely clean.

cesar v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ignacio L.  |  First Impressions 
Rating:
5.0

Staff very helpful and informative .will definitely visit again

Mark S.  |  First Impressions 
Rating:
5.0

Thanks Ahilin

Nsidi N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ovido R.  |  First Impressions 
Rating:
1.0

Dishonest Employees

Shelia J.  |  First Impressions 
Rating:
5.0

Outstanding service Zerek!!!

DONNA W.  |  First Impressions 
Rating:
5.0

Very professional and accommodating

LISA G.  |  First Impressions 
Rating:
1.0

Got a truck and storage went home got all my stuff to then find out that my unit still had a lock on it had to put all my stuff back and wait till the next day unload and the mileage on truck was off

Gwendolyn F.  |  First Impressions 
Rating:
5.0

Excellent service !!!!!

Miguel C.  |  First Impressions 
Rating:
5.0

Great service

elizabeth n.  |  First Impressions 
Rating:
5.0

No comment

Annie B.  |  First Impressions 
Rating:
5.0

Customer service was excellent very pleasant staff you have there .😃😃😃😃😃

william b.  |  First Impressions 
Rating:
5.0

Hassle free experience

James K.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top