Customer did not leave a comment.Dora D.
Customer Reviews for U-Haul Moving & Storage of West Odessa-University & Kermit Hwy
Odessa, TX 79764
(Kermit Hwy @ W University Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
SPECIAL COSTOMER SERBICESvictoria M.
Experience was great. In and out in 20 minmarisoal V.
Customer did not leave a comment.Gilbert Q.
Place was understaffedvictor R.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Julian E.
Customer did not leave a comment.Gabriel R.
Great customer Service. Fast and easy to deal with. Great jobDavid E.
Customer did not leave a comment.Eddie D.
Customer did not leave a comment.Randy M.
Customer did not leave a comment.akoua A.
Customer did not leave a comment.JAMES F.
It's all goodMichael M.
Customer did not leave a comment.connie C.
Customer did not leave a comment.miguel A.
Customer did not leave a comment.Catherine G.
You need to start renting out to people that are the persons right in front of you with their name and their number. Y'all contacted me several times when I wasn't the one that rented the vehicle, it got repoed after police officials had noticed it was not registered under U-Haul's name there is so many issues and I wasn't a part of it which Y'all kept contacting me because my number was put down on the rental agreement!MICHAEL O.
Customer did not leave a comment.Marvilyn B.
Everything was perfect.Jerry R.
Customer did not leave a comment.Ramiro H.
Customer did not leave a comment.RONALD H.
Rental was to be available at 7:00 am but store failed to open until almost 8:30 am.DAVID S.
The guy I done business with was very helpful, nice, and awesome. I enjoyed doing business with him. 2 thumbs up.Ernest W.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Ted F.
Customer did not leave a comment.Brad A.
Customer did not leave a comment.Hector C.
I couldn't rent a 5x9 open trailer in Ca. For a one way trip to Texas. Had to drag a trailer from Texas to Ca. then back to Texas. Double my rental price plus lower mpg No one can explain that to me.John R.
Very professional. I was impressed with the employees and overall, obvious professionalism of the company.Douglas B.
my mom was able to bring the trailer back for me, the staff was informative and helpful!Ana C.
The app doesn't work very wellWilliam Z.
Customer did not leave a comment.Michael K.
The trailer that I had originally reserved was not available when I went to the location. I thought that if the one I reserved was not there I was supposed to get $50.Juan G.
Customer did not leave a comment.LeWanda R. | Overall Experience
Only complaint is it’s not 24 hoursKalandria F. | First Impressions
Customer did not leave a comment.Rebecca W.
Customer did not leave a comment.CASEY P.
Thank You kindly to all staff! Staff was very nice and assisted me well with my needs of the storage and I am very appreciative! God Bless!OLIVIA S. | Overall Experience
Customer did not leave a comment.Margie A.
Customer did not leave a comment.Anita V.
Customer did not leave a comment.Clayton T.
Customer did not leave a comment.Ricky C.
Uhaul vehicles are poorly maintained, brakes are down to metal and reverse lights are out, no professionalism during pick up and too busy when dropping off.Manuel C.
Customer did not leave a comment.Cecilia G.
Uhaul did not have the truck size we reserved online, we had to downsize to a cargo van. Downsizing caused more trips, more gas and obviously more miles. After dark, we realized the rear tail lights on the van did not work, we had to have someone drive behind us to try and keep it safeRebecca C.
Customer did not leave a comment.JUAN R.
Call and verify everything that we had ordered and make sure it is there and not just tell us that it there that will be greatEvangeline P.
Customer did not leave a comment.pete M.
Customer did not leave a comment.Vanessa A. | Overall Experience
Customer did not leave a comment.Derek J.
Awesome help. Good job.Tracie C.
Customer did not leave a comment.SAUL B.
James had great customer service. Enjoyed the experience. James treated the customers like they were his family or friends. Great experienceChristopher E.
The tags were expired and one of the back lights didn't work and no appliances Dolly on truck was missingTimothy W.
The employees don't seem to enjoy their job. We did the 24/7 pickup drop off option and as my husband is returning the key to the lock box per the instructions he is told to go back to the cargo truck and move it to their cleaning station. I told my husband to follow the drop off instructions from the website and the employee got all upset and took the keys from my husband and said, â€œwe have to move it anyways to clean it.â€ We had already taken pictures of the truck and location where we left it and knew we were responsible for it being left where we said we left it.Christopher G.
Customer did not leave a comment.George U.
Customer did not leave a comment.Farris L. | Overall Experience
Customer did not leave a comment.John C.
Customer did not leave a comment.Don E. | Overall Experience
Although we elected this location for drop off, the pick up location changed to the location on Maple Street in Odessa. I told him that wasn't the right location and he said it did t matter that we could drop it off at any location. When we dropped it off at the University location, the attendant wouldn't take the truck saying that it was the wrong location. We explained to him the conversation had and after a lot of explaining, he accepted the truck.Jose E R.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Garth R.
Customer did not leave a comment.DAVID S.
Overall a great experience! Almost sorry I had to move out of the area. Thank you for help and being there when I needed storage.Rosa R. | Overall Experience
Customer did not leave a comment.Jacinto G.
Customer did not leave a comment.Jose D.
Customer did not leave a comment.Sarah H.
Customer did not leave a comment.Jose L.
Customer did not leave a comment.Roberto H.
#403-Staff, Thank You kindly!OLIVIA S. | Overall Experience
Customer did not leave a comment.Dalynn H.
Customer did not leave a comment.Ynes O. | First Impressions
The assistance was great what i didn't agree on is that I'm having to pay more that what i was told from the beginningAna R.
Customer did not leave a comment.Juan A.
Keep up the great and Excellent customer service, it was a fast and easy pick up service and the lady was very helpful, and friendlyChristy M.
The sale person was very professional I like that keep up the great work thank you .Vivian D.
Awesome serviceWilfredo V.
Customer did not leave a comment.JAMES J.
Customer did not leave a comment.Joseph N.
Customer did not leave a comment.Paula G.
Customer did not leave a comment.Kyle W.
Employees were friendly and my equipment return was quick and easy.Courtney E.
Customer did not leave a comment.charles L.
Uhaul normally is not known for its stellar customer service and I've had to write bad reviews for several locations before. However, this location restored my faith in the company. Very pleasant experience. The manager was very courteous, helpful and provided some of the best customer service I've seen. Thank you!Necmettin G.
Customer did not leave a comment.Lana S. | Overall Experience
Customer did not leave a comment.Adam M. | First Impressions
Customer did not leave a comment.HILDA C.
Customer did not leave a comment.Laura L. | Overall Experience
Customer did not leave a comment.Alecia M. | First Impressions
I think the lady who was attending me was amazing! Thank yallAlejandro A.
Customer did not leave a comment.Damond L. | Overall Experience
customer service was great they were very professional a 10 score all the way around thank you u haul !!Charles P.
Seemed unorganized and confusing where to drop the truck off. The first person who helped me did more complaining about her phone not working than checking me in. The second person got the check in done very fast and no issuesJames H.
Customer did not leave a comment.DANIEL C.
Customer did not leave a comment.Stuart G.
Staff was friendly and helpful!Juan R.
Customer did not leave a comment.Ronald O.
Customer did not leave a comment.Raquel F.
Customer did not leave a comment.ROBERT C.
The customer service at this location was outstanding. Very refreshing fir a Uhaul locations. Manager was very nice!Christopher B.
Excellent customer serviceRaina P.
Customer did not leave a comment.JOE H.
Customer did not leave a comment.Robby S.
Lovely staffBarbara V.
Customer did not leave a comment.Kevin M.
I reserved a dolly at least 4 weeks in advance. They did not have any I had to purchase one. When I loaded my vehicle onto the trailer the employee tried to wrap the chain around my tierod. The piece the connects the wheel to the steering wheel. I had to instruct her where to place it. I know from other employees that they are trained which makes me believe it was on purpose. I do not trust that location. If anyone asks I will them my experience.Kahlil R.
Customer did not leave a comment.Norma R.
Customer did not leave a comment.Amy D.
Customer did not leave a comment.Brandon M.
Very polite and friendly service ladySusan Z.
Customer did not leave a comment.carolyn w. | Overall Experience
Customer did not leave a comment.Eli B. | Overall Experience
Customer did not leave a comment.Shaun W. | Overall Experience
Customer did not leave a comment.ALEX R. | Overall Experience
I will not recommend uhaul to anybody even though the facility was great and and very clean I do not like the fact that you guys do not pro rate the month for getting your unit cleaned out you guys continue to charge out the whole month even though you have been charging at the end of the month for over a year on me I think this is quit ludicrous when you could gain so much more in customer service and return business on changing your policies so I will not recommend you guys to anybody there are plenty of other businesses that do the same as you that will work with there customers especially ones that paid you every month on timeANDY S. | Overall Experience
Customer did not leave a comment.vanessa g. | Overall Experience
Customer did not leave a comment.NAVNEETPAL G. | First Impressions
Customer did not leave a comment.Benito M. | First Impressions
Customer did not leave a comment.Kay B. | Overall Experience
Customer did not leave a comment.Joei B. | First Impressions
Customer did not leave a comment.Victor S. | Overall Experience
Customer did not leave a comment.Mae P. | Overall Experience
Customer did not leave a comment.Brook T. | Overall Experience
Customer did not leave a comment.Shaun W. | First Impressions
Great staff!Eric G. | First Impressions
Customer did not leave a comment.Jerry S. | First Impressions
Thank you for your Service and kindness I appreciate it very much again Thank you.john g. | Overall Experience
Customer did not leave a comment.Cindeka N. | Overall Experience
Dude talked too muchJeremy F. | First Impressions
Great customer service. Clean facilities. Easy access to storage. Very secured.Sara and Juan Pa G. | Overall Experience
Customer did not leave a comment.Steven W. | Online Move In
Customer did not leave a comment.ERIK D. | Overall Experience
Customer did not leave a comment.Maria M. | Overall Experience
No one would answer the phone, told me earlier that day "unable to login to do check-in would send email with unit number" Did not happen. Used empty unit we found after hours next morning we were back at storage yard, staff had attitude because we used a unit not assigned to me! Sad operation all around.William P. | First Impressions
Customer did not leave a comment.Aurelio M. | Overall Experience
James was very rude to the customersRocio T. | First Impressions
Customer did not leave a comment.Maria M. | First Impressions
Very rude staff !!!!!Terry B. | Overall Experience
Was overall a good experienceRocky G. | Overall Experience
Customer did not leave a comment.Kimberly B. | Overall Experience
Customer did not leave a comment.LARRY A. | Overall Experience
Staff can completely get rude and with an bad attitude. makes me feel like I’m dumb.Jason S. | Overall Experience
Kelly and LeAnn were very helpful and courteousYolanda V. | Overall Experience
The staff is always helpful, friendly and informativenancy p. | Overall Experience
STAFF ARE ALL GREAT ALWAYS HELPFULManuel T. | First Impressions
Keep up the great customer service 😉Keila A. | Overall Experience
My banking information was compromised so my payment wasn’t made. Manager didn’t even think twice about waving the late fee. Thank youRicky G. | Overall Experience
Customer did not leave a comment.Yvette C. | Overall Experience
Customer did not leave a comment.Dana B. | Online Move In
My one stop place in all to moving,I give it a thousand starsCelia S. | Overall Experience
The log in would work off and on never could depend on itTony l. | Overall Experience
Too much to listManuel C. | Overall Experience
Customer did not leave a comment.VIRGEL GLENN II T. | First Impressions
Thank you Kelly for a great and friendly experience.would totally reccomend.Jimmy H. | Overall Experience
Kelly Little is always courteous and friendly. It is always a pleasure to see herRebecca W. | First Impressions
Customer did not leave a comment.Susan F. | Overall Experience
Customer did not leave a comment.Jeremy Patrick V. | Overall Experience
Customer did not leave a comment.BRENDA B. | Overall Experience
The general manager was exceptionally professional... She was very kind and courteous... Bright and cheerful attitude... showed me everything I needed to know .. .... Thanks Kelly Little... very outstanding management skills.... Odessa locationOtis H. | First Impressions
Kelly was so helpful and great to work with. She is the best.Josh T. | Overall Experience
I was there for 2 years. During that time we went to get stuff or put stuff in numerous times. It was always very clean and we'll lit. Even bathroom was always clean. I was worried about the condition of my items after 2 years but everything is perfect. No critters..yay! All the employees are so nice and friendly. The store has everything you need to move. Thank you to Kelly and her crew.crystal b. | Overall Experience
Customer did not leave a comment.Lisa S. | Overall Experience
Customer did not leave a comment.derrell e. | First Impressions
Customer did not leave a comment.STEVE H. | Overall Experience
Customer did not leave a comment.Shari S. | Overall Experience
Never had any problem at all, they were real helpful every time I was need it helpwilliam m. | Overall Experience
The facility is beautiful is well-lit Will secure the and the Personnel very friendly I couldn't imagine anything more from a storI showed up at about 10 p. M. And there is no problem getting my stuffLarry J. | Overall Experience
5star😀Daniel T. | First Impressions
Everyone was very helpfulTony l. | First Impressions
Overall great experience!Black Cat T. | Overall Experience
They are greatTerrie L. | First Impressions
WOULD DEFINITELY RENT AGAIN IF OPPORTUNITY ARISES.Deanna L. | Overall Experience
They were awesome!Claudia B. | First Impressions
Staff was extremely helpful and straight to the point. They allowed me the quick service I hoped for to fit my busy schedule that dayWilliam Z. | Overall Experience
All went good waS a smooth transitionJohnny M. | First Impressions
Convenient location, just didn't like the fact of price increase. The remodel looks nice and modern.juan h. | Overall Experience
Everything good .eleuterio D. | Overall Experience
Service was awesomeRichard B. | First Impressions
Excellent serviceDwayne D. | Overall Experience
Great facility with friendly and helpful staff.Shaun h. | Overall Experience
Always receive fast curtious customer service..everyone is very nice..Beverly P. | First Impressions
Kelly was an awesome and friendly manager and helped me with any needs I had.Kylie H. | Overall Experience
aROY F. | Overall Experience
Got 1st month free. Price was a little high after that. Found something cheaper elsewhere.James J. | Overall Experience
The Staff was friendly and fastYvette C. | First Impressions
This U-Haul facility was conveniently located for me. The staff was friendly and ready to help me when I needed them for my storage needs. Rene LujanRene L. | Overall Experience
All the ladies are great the gentleman with glaases hispanic great tall gentleman very rude treat people like crap wont answer phone dont like to leave the register at all he worked sunday.Idolinda P. | Overall Experience
Very helpful and have needed items for moving and storage.Gabriel R. | Overall Experience
They really took time to help meshadina h. | Overall Experience
Excellent serviceJohnson A. | Reservation
Very helpful staff and friendly as well. Will recommend to anyone and storage was well maintenance as well the outside..Cynthia O. | Overall Experience
Friendly and excellent customer service!Marciano D. | Reservation
Good storage facility- The manager was very friendly and helpfulMike H. | Overall Experience
Thank youIsaven M. | Overall Experience
Everyone here is greatly helpful and willing to accommodate.Eric G. | Overall Experience
Very well managedByron B. | Overall Experience
I would rent a storage with U-Haul if I need it againAlexia D. | Overall Experience
Moved things in/out several times and only twice had trouble with secured door/minor technical problems which was beyond facility team control yet they always jump to help usrussel h. | Overall Experience
You guys are awesome keep up the good workWANDA K. | Overall Experience
Never had a problem. I would definitely rent a storage here again if needed.Amy H. | Overall Experience
They was helpful when I got there with a very heavy tool box they took it off the truck then when I went to load it for work they wanted to charge me 50$ for insurance reasons wth that's not rightstephen c. | Overall Experience
I couldn't have chose a better company than U-Haul. Very friendly service I've been with them 12 years we're just like family and yes I would advise anybody to try U-Haul and storage anytimeGLENDA J. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!