Customer Reviews for U-Haul Moving & Storage of West Odessa-University & Kermit Hwy

1,190 reviews

1010 W University   Odessa, TX 79764
(Kermit Hwy @ W University Blvd)

(432) 272-6928

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(432) 272-6928

1010 W University
Odessa, TX 79764
(Kermit Hwy @ W University Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Victor III L. 
Rating:
5.0

Customer did not leave a comment.

Jim V. 
Rating:
5.0

Customer did not leave a comment.

Lila C. 
Rating:
5.0

Customer did not leave a comment.

christopher g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Roshana S. 
Rating:
5.0

Customer did not leave a comment.

Joe M.  |  Overall Experience 
Rating:
5.0

I’ve used this UHaul facility in Odessa, TX. on Kermit Hwy. for years & will continue to do so as I need. Fabulous facility, Fabulous staff!

Carole M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley T. 
Rating:
4.0

Customer did not leave a comment.

Hector M. 
Rating:
5.0

Attendant was not available but store doors were open. I was the first person at store but got skipped in line. Simply dropped of enclosed trailer and left.

Michael S. 
Rating:
5.0

Personnel extremely friendly, courteous & greatly helpful. I have already booked a reservation trailer for my move in Late June. Thank you to the personnel at UHaul's Odessa …. University & Kermit location! They made my day.

Carole M. 
Rating:
5.0

Customer did not leave a comment.

guadalupe R. 
Rating:
5.0

Staff was friendly and courteous.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Dora D. 
Rating:
5.0

SPECIAL COSTOMER SERBICES

victoria M. 
Rating:
5.0

Experience was great. In and out in 20 min

marisoal V. 
Rating:
5.0

Customer did not leave a comment.

Gilbert Q. 
Rating:
4.0

Place was understaffed

victor R. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Julian E. 
Rating:
5.0

Customer did not leave a comment.

Gabriel R. 
Rating:
5.0

Great customer Service. Fast and easy to deal with. Great job

David E. 
Rating:
5.0

Customer did not leave a comment.

Eddie D. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

akoua A. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Na

Alejandro R. 
Rating:
5.0

It's all good

Michael M. 
Rating:
3.0

Customer did not leave a comment.

connie C. 
Rating:
4.0

Customer did not leave a comment.

miguel A. 
Rating:
5.0

Customer did not leave a comment.

Catherine G. 
Rating:
1.0

You need to start renting out to people that are the persons right in front of you with their name and their number. Y'all contacted me several times when I wasn't the one that rented the vehicle, it got repoed after police officials had noticed it was not registered under U-Haul's name there is so many issues and I wasn't a part of it which Y'all kept contacting me because my number was put down on the rental agreement!

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

Marvilyn B. 
Rating:
5.0

Everything was perfect.

Jerry R. 
Rating:
5.0

Customer did not leave a comment.

Ramiro H. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
1.0

Rental was to be available at 7:00 am but store failed to open until almost 8:30 am.

DAVID S. 
Rating:
5.0

The guy I done business with was very helpful, nice, and awesome. I enjoyed doing business with him. 2 thumbs up.

Ernest W. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Ted F. 
Rating:
3.0

Customer did not leave a comment.

Brad A. 
Rating:
5.0

Customer did not leave a comment.

Hector C. 
Rating:
2.0

I couldn't rent a 5x9 open trailer in Ca. For a one way trip to Texas. Had to drag a trailer from Texas to Ca. then back to Texas. Double my rental price plus lower mpg No one can explain that to me.

John R. 
Rating:
5.0

Very professional. I was impressed with the employees and overall, obvious professionalism of the company.

Douglas B. 
Rating:
5.0

my mom was able to bring the trailer back for me, the staff was informative and helpful!

Ana C. 
Rating:
5.0

The app doesn't work very well

William Z. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

The trailer that I had originally reserved was not available when I went to the location. I thought that if the one I reserved was not there I was supposed to get $50.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

LeWanda R.  |  Overall Experience 
Rating:
5.0

Only complaint is it’s not 24 hours

Kalandria F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

CASEY P. 
Rating:
5.0

Thank You kindly to all staff! Staff was very nice and assisted me well with my needs of the storage and I am very appreciative! God Bless!

OLIVIA S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Margie A. 
Rating:
5.0

Customer did not leave a comment.

Anita V. 
Rating:
5.0

Customer did not leave a comment.

Clayton T. 
Rating:
5.0

Customer did not leave a comment.

Ricky C. 
Rating:
2.0

Uhaul vehicles are poorly maintained, brakes are down to metal and reverse lights are out, no professionalism during pick up and too busy when dropping off.

Manuel C. 
Rating:
5.0

Customer did not leave a comment.

Cecilia G. 
Rating:
3.0

Uhaul did not have the truck size we reserved online, we had to downsize to a cargo van. Downsizing caused more trips, more gas and obviously more miles. After dark, we realized the rear tail lights on the van did not work, we had to have someone drive behind us to try and keep it safe

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
4.0

Call and verify everything that we had ordered and make sure it is there and not just tell us that it there that will be great

Evangeline P. 
Rating:
5.0

Customer did not leave a comment.

pete M. 
Rating:
5.0

Customer did not leave a comment.

Vanessa A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek J. 
Rating:
5.0

Awesome help. Good job.

Tracie C. 
Rating:
5.0

Customer did not leave a comment.

SAUL B. 
Rating:
4.0

James had great customer service. Enjoyed the experience. James treated the customers like they were his family or friends. Great experience

Christopher E. 
Rating:
3.0

The tags were expired and one of the back lights didn't work and no appliances Dolly on truck was missing

Timothy W. 
Rating:
2.0

The employees don't seem to enjoy their job. We did the 24/7 pickup drop off option and as my husband is returning the key to the lock box per the instructions he is told to go back to the cargo truck and move it to their cleaning station. I told my husband to follow the drop off instructions from the website and the employee got all upset and took the keys from my husband and said, “we have to move it anyways to clean it.” We had already taken pictures of the truck and location where we left it and knew we were responsible for it being left where we said we left it.

Christopher G. 
Rating:
1.0

Customer did not leave a comment.

George U. 
Rating:
5.0

Customer did not leave a comment.

Farris L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Don E.  |  Overall Experience 
Rating:
4.0

Although we elected this location for drop off, the pick up location changed to the location on Maple Street in Odessa. I told him that wasn't the right location and he said it did t matter that we could drop it off at any location. When we dropped it off at the University location, the attendant wouldn't take the truck saying that it was the wrong location. We explained to him the conversation had and after a lot of explaining, he accepted the truck.

Jose E R. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Garth R. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Overall a great experience! Almost sorry I had to move out of the area. Thank you for help and being there when I needed storage.

Rosa R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jacinto G. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

Roberto H. 
Rating:
5.0

#403-Staff, Thank You kindly!

OLIVIA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalynn H. 
Rating:
5.0

Customer did not leave a comment.

Ynes O.  |  First Impressions 
Rating:
3.0

The assistance was great what i didn't agree on is that I'm having to pay more that what i was told from the beginning

Ana R. 
Rating:
5.0

Customer did not leave a comment.

Juan A. 
Rating:
5.0

Keep up the great and Excellent customer service, it was a fast and easy pick up service and the lady was very helpful, and friendly

Christy M. 
Rating:
5.0

The sale person was very professional I like that keep up the great work thank you .

Vivian D. 
Rating:
5.0

Awesome service

Wilfredo V. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
4.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

Paula G. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

Thanks

Victor T. 
Rating:
5.0

Employees were friendly and my equipment return was quick and easy.

Courtney E. 
Rating:
5.0

Customer did not leave a comment.

charles L. 
Rating:
5.0

N/A

Jesus C. 
Rating:
5.0

Uhaul normally is not known for its stellar customer service and I've had to write bad reviews for several locations before. However, this location restored my faith in the company. Very pleasant experience. The manager was very courteous, helpful and provided some of the best customer service I've seen. Thank you!

Necmettin G. 
Rating:
5.0

Customer did not leave a comment.

Lana S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HILDA C. 
Rating:
5.0

Customer did not leave a comment.

Laura L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alecia M.  |  First Impressions 
Rating:
5.0

I think the lady who was attending me was amazing! Thank yall

Alejandro A. 
Rating:
4.0

Customer did not leave a comment.

Damond L.  |  Overall Experience 
Rating:
5.0

customer service was great they were very professional a 10 score all the way around thank you u haul !!

Charles P. 
Rating:
3.0

Seemed unorganized and confusing where to drop the truck off. The first person who helped me did more complaining about her phone not working than checking me in. The second person got the check in done very fast and no issues

James H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Stuart G. 
Rating:
5.0

Staff was friendly and helpful!

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Ronald O. 
Rating:
5.0

Customer did not leave a comment.

Raquel F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

carolyn w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Eli B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaun W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX R.  |  Overall Experience 
Rating:
3.0

I will not recommend uhaul to anybody even though the facility was great and and very clean I do not like the fact that you guys do not pro rate the month for getting your unit cleaned out you guys continue to charge out the whole month even though you have been charging at the end of the month for over a year on me I think this is quit ludicrous when you could gain so much more in customer service and return business on changing your policies so I will not recommend you guys to anybody there are plenty of other businesses that do the same as you that will work with there customers especially ones that paid you every month on time

ANDY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vanessa g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NAVNEETPAL G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benito M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kay B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joei B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Victor S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mae P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brook T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaun W.  |  First Impressions 
Rating:
5.0

Great staff!

Eric G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerry S.  |  First Impressions 
Rating:
5.0

Thank you for your Service and kindness I appreciate it very much again Thank you.

john g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindeka N.  |  Overall Experience 
Rating:
5.0

Dude talked too much

Jeremy F.  |  First Impressions 
Rating:
5.0

Great customer service. Clean facilities. Easy access to storage. Very secured.

Sara and Juan Pa G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ERIK D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria M.  |  Overall Experience 
Rating:
2.0

No one would answer the phone, told me earlier that day "unable to login to do check-in would send email with unit number" Did not happen. Used empty unit we found after hours next morning we were back at storage yard, staff had attitude because we used a unit not assigned to me! Sad operation all around.

William P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aurelio M.  |  Overall Experience 
Rating:
1.0

James was very rude to the customers

Rocio T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria M.  |  First Impressions 
Rating:
1.0

Very rude staff !!!!!

Terry B.  |  Overall Experience 
Rating:
5.0

Was overall a good experience

Rocky G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY A.  |  Overall Experience 
Rating:
3.0

Staff can completely get rude and with an bad attitude. makes me feel like I’m dumb.

Jason S.  |  Overall Experience 
Rating:
5.0

Kelly and LeAnn were very helpful and courteous

Yolanda V.  |  Overall Experience 
Rating:
5.0

The staff is always helpful, friendly and informative

nancy p.  |  Overall Experience 
Rating:
5.0

STAFF ARE ALL GREAT ALWAYS HELPFUL

Manuel T.  |  First Impressions 
Rating:
5.0

Keep up the great customer service 😉

Keila A.  |  Overall Experience 
Rating:
5.0

My banking information was compromised so my payment wasn’t made. Manager didn’t even think twice about waving the late fee. Thank you

Ricky G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvette C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana B.  |  Online Move In 
Rating:
5.0

My one stop place in all to moving,I give it a thousand stars

Celia S.  |  Overall Experience 
Rating:
5.0

The log in would work off and on never could depend on it

Tony l.  |  Overall Experience 
Rating:
2.0

Too much to list

Manuel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIRGEL GLENN II T.  |  First Impressions 
Rating:
5.0

Thank you Kelly for a great and friendly experience.would totally reccomend.

Jimmy H.  |  Overall Experience 
Rating:
5.0

Kelly Little is always courteous and friendly. It is always a pleasure to see her

Rebecca W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Patrick V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA B.  |  Overall Experience 
Rating:
5.0

The general manager was exceptionally professional... She was very kind and courteous... Bright and cheerful attitude... showed me everything I needed to know .. .... Thanks Kelly Little... very outstanding management skills.... Odessa location

Otis H.  |  First Impressions 
Rating:
5.0

Kelly was so helpful and great to work with. She is the best.

Josh T.  |  Overall Experience 
Rating:
5.0

I was there for 2 years. During that time we went to get stuff or put stuff in numerous times. It was always very clean and we'll lit. Even bathroom was always clean. I was worried about the condition of my items after 2 years but everything is perfect. No critters..yay! All the employees are so nice and friendly. The store has everything you need to move. Thank you to Kelly and her crew.

crystal b.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Lisa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

derrell e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari S.  |  Overall Experience 
Rating:
5.0

Never had any problem at all, they were real helpful every time I was need it help

william m.  |  Overall Experience 
Rating:
5.0

The facility is beautiful is well-lit Will secure the and the Personnel very friendly I couldn't imagine anything more from a storI showed up at about 10 p. M. And there is no problem getting my stuff

Larry J.  |  Overall Experience 
Rating:
5.0

5star😀

Daniel T.  |  First Impressions 
Rating:
5.0

Everyone was very helpful

Tony l.  |  First Impressions 
Rating:
5.0

Overall great experience!

Black Cat T.  |  Overall Experience 
Rating:
5.0

They are great

Terrie L.  |  First Impressions 
Rating:
5.0

WOULD DEFINITELY RENT AGAIN IF OPPORTUNITY ARISES.

Deanna L.  |  Overall Experience 
Rating:
5.0

They were awesome!

Claudia B.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful and straight to the point. They allowed me the quick service I hoped for to fit my busy schedule that day

William Z.  |  Overall Experience 
Rating:
5.0

All went good waS a smooth transition

Johnny M.  |  First Impressions 
Rating:
4.0

Convenient location, just didn't like the fact of price increase. The remodel looks nice and modern.

juan h.  |  Overall Experience 
Rating:
5.0

Everything good .

eleuterio D.  |  Overall Experience 
Rating:
5.0

Service was awesome

Richard B.  |  First Impressions 
Rating:
5.0

Excellent service

Dwayne D.  |  Overall Experience 
Rating:
5.0

Great facility with friendly and helpful staff.

Shaun h.  |  Overall Experience 
Rating:
5.0

Always receive fast curtious customer service..everyone is very nice..

Beverly P.  |  First Impressions 
Rating:
5.0

Kelly was an awesome and friendly manager and helped me with any needs I had.

Kylie H.  |  Overall Experience 
Rating:
4.0

a

ROY F.  |  Overall Experience 
Rating:
4.0

Got 1st month free. Price was a little high after that. Found something cheaper elsewhere.

James J.  |  Overall Experience 
Rating:
5.0

The Staff was friendly and fast

Yvette C.  |  First Impressions 
Rating:
5.0

This U-Haul facility was conveniently located for me. The staff was friendly and ready to help me when I needed them for my storage needs. Rene Lujan

Rene L.  |  Overall Experience 
Rating:
5.0

All the ladies are great the gentleman with glaases hispanic great tall gentleman very rude treat people like crap wont answer phone dont like to leave the register at all he worked sunday.

Idolinda P.  |  Overall Experience 
Rating:
5.0

Very helpful and have needed items for moving and storage.

Gabriel R.  |  Overall Experience 
Rating:
5.0

They really took time to help me

shadina h.  |  Overall Experience