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Dora D.Customer Reviews for U-Haul Moving & Storage of West Odessa-University & Kermit Hwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
SPECIAL COSTOMER SERBICES
victoria M.Experience was great. In and out in 20 min
marisoal V.Place was understaffed
victor R.Great customer Service. Fast and easy to deal with. Great job
David E.Na
Alejandro R.It's all good
Michael M.You need to start renting out to people that are the persons right in front of you with their name and their number. Y'all contacted me several times when I wasn't the one that rented the vehicle, it got repoed after police officials had noticed it was not registered under U-Haul's name there is so many issues and I wasn't a part of it which Y'all kept contacting me because my number was put down on the rental agreement!
MICHAEL O.Everything was perfect.
Jerry R.Rental was to be available at 7:00 am but store failed to open until almost 8:30 am.
DAVID S.The guy I done business with was very helpful, nice, and awesome. I enjoyed doing business with him. 2 thumbs up.
Ernest W.I couldn't rent a 5x9 open trailer in Ca. For a one way trip to Texas. Had to drag a trailer from Texas to Ca. then back to Texas. Double my rental price plus lower mpg No one can explain that to me.
John R.Very professional. I was impressed with the employees and overall, obvious professionalism of the company.
Douglas B.my mom was able to bring the trailer back for me, the staff was informative and helpful!
Ana C.The app doesn't work very well
William Z.The trailer that I had originally reserved was not available when I went to the location. I thought that if the one I reserved was not there I was supposed to get $50.
Juan G.Only complaint is it’s not 24 hours
Kalandria F. | First ImpressionsThank You kindly to all staff! Staff was very nice and assisted me well with my needs of the storage and I am very appreciative! God Bless!
OLIVIA S. | Overall ExperienceUhaul vehicles are poorly maintained, brakes are down to metal and reverse lights are out, no professionalism during pick up and too busy when dropping off.
Manuel C.Uhaul did not have the truck size we reserved online, we had to downsize to a cargo van. Downsizing caused more trips, more gas and obviously more miles. After dark, we realized the rear tail lights on the van did not work, we had to have someone drive behind us to try and keep it safe
Rebecca C.Call and verify everything that we had ordered and make sure it is there and not just tell us that it there that will be great
Evangeline P.Awesome help. Good job.
Tracie C.James had great customer service. Enjoyed the experience. James treated the customers like they were his family or friends. Great experience
Christopher E.The tags were expired and one of the back lights didn't work and no appliances Dolly on truck was missing
Timothy W.The employees don't seem to enjoy their job. We did the 24/7 pickup drop off option and as my husband is returning the key to the lock box per the instructions he is told to go back to the cargo truck and move it to their cleaning station. I told my husband to follow the drop off instructions from the website and the employee got all upset and took the keys from my husband and said, “we have to move it anyways to clean it.†We had already taken pictures of the truck and location where we left it and knew we were responsible for it being left where we said we left it.
Christopher G.Although we elected this location for drop off, the pick up location changed to the location on Maple Street in Odessa. I told him that wasn't the right location and he said it did t matter that we could drop it off at any location. When we dropped it off at the University location, the attendant wouldn't take the truck saying that it was the wrong location. We explained to him the conversation had and after a lot of explaining, he accepted the truck.
Jose E R.Overall a great experience! Almost sorry I had to move out of the area. Thank you for help and being there when I needed storage.
Rosa R. | Overall Experience#403-Staff, Thank You kindly!
OLIVIA S. | Overall ExperienceThe assistance was great what i didn't agree on is that I'm having to pay more that what i was told from the beginning
Ana R.Keep up the great and Excellent customer service, it was a fast and easy pick up service and the lady was very helpful, and friendly
Christy M.The sale person was very professional I like that keep up the great work thank you .
Vivian D.Awesome service
Wilfredo V.Thanks
Victor T.Employees were friendly and my equipment return was quick and easy.
Courtney E.N/A
Jesus C.Uhaul normally is not known for its stellar customer service and I've had to write bad reviews for several locations before. However, this location restored my faith in the company. Very pleasant experience. The manager was very courteous, helpful and provided some of the best customer service I've seen. Thank you!
Necmettin G.I think the lady who was attending me was amazing! Thank yall
Alejandro A.customer service was great they were very professional a 10 score all the way around thank you u haul !!
Charles P.Seemed unorganized and confusing where to drop the truck off. The first person who helped me did more complaining about her phone not working than checking me in. The second person got the check in done very fast and no issues
James H.Staff was friendly and helpful!
Juan R.The customer service at this location was outstanding. Very refreshing fir a Uhaul locations. Manager was very nice!
Christopher B.Excellent customer service
Raina P.Lovely staff
Barbara V.I reserved a dolly at least 4 weeks in advance. They did not have any I had to purchase one. When I loaded my vehicle onto the trailer the employee tried to wrap the chain around my tierod. The piece the connects the wheel to the steering wheel. I had to instruct her where to place it. I know from other employees that they are trained which makes me believe it was on purpose. I do not trust that location. If anyone asks I will them my experience.
Kahlil R.Very polite and friendly service lady
Susan Z.I will not recommend uhaul to anybody even though the facility was great and and very clean I do not like the fact that you guys do not pro rate the month for getting your unit cleaned out you guys continue to charge out the whole month even though you have been charging at the end of the month for over a year on me I think this is quit ludicrous when you could gain so much more in customer service and return business on changing your policies so I will not recommend you guys to anybody there are plenty of other businesses that do the same as you that will work with there customers especially ones that paid you every month on time
ANDY S. | Overall ExperienceGreat staff!
Eric G. | First ImpressionsThank you for your Service and kindness I appreciate it very much again Thank you.
john g. | Overall ExperienceDude talked too much
Jeremy F. | First ImpressionsGreat customer service. Clean facilities. Easy access to storage. Very secured.
Sara and Juan Pa G. | Overall ExperienceNo one would answer the phone, told me earlier that day "unable to login to do check-in would send email with unit number" Did not happen. Used empty unit we found after hours next morning we were back at storage yard, staff had attitude because we used a unit not assigned to me! Sad operation all around.
William P. | First ImpressionsJames was very rude to the customers
Rocio T. | First ImpressionsVery rude staff !!!!!
Terry B. | Overall ExperienceWas overall a good experience
Rocky G. | Overall ExperienceStaff can completely get rude and with an bad attitude. makes me feel like I’m dumb.
Jason S. | Overall ExperienceKelly and LeAnn were very helpful and courteous
Yolanda V. | Overall ExperienceThe staff is always helpful, friendly and informative
nancy p. | Overall ExperienceSTAFF ARE ALL GREAT ALWAYS HELPFUL
Manuel T. | First ImpressionsKeep up the great customer service 😉
Keila A. | Overall ExperienceMy banking information was compromised so my payment wasn’t made. Manager didn’t even think twice about waving the late fee. Thank you
Ricky G. | Overall ExperienceMy one stop place in all to moving,I give it a thousand stars
Celia S. | Overall ExperienceThe log in would work off and on never could depend on it
Tony l. | Overall ExperienceToo much to list
Manuel C. | Overall ExperienceThank you Kelly for a great and friendly experience.would totally reccomend.
Jimmy H. | Overall ExperienceKelly Little is always courteous and friendly. It is always a pleasure to see her
Rebecca W. | First ImpressionsThe general manager was exceptionally professional... She was very kind and courteous... Bright and cheerful attitude... showed me everything I needed to know .. .... Thanks Kelly Little... very outstanding management skills.... Odessa location
Otis H. | First ImpressionsKelly was so helpful and great to work with. She is the best.
Josh T. | Overall ExperienceI was there for 2 years. During that time we went to get stuff or put stuff in numerous times. It was always very clean and we'll lit. Even bathroom was always clean. I was worried about the condition of my items after 2 years but everything is perfect. No critters..yay! All the employees are so nice and friendly. The store has everything you need to move. Thank you to Kelly and her crew.
crystal b. | Overall ExperienceNever had any problem at all, they were real helpful every time I was need it help
william m. | Overall ExperienceThe facility is beautiful is well-lit Will secure the and the Personnel very friendly I couldn't imagine anything more from a storI showed up at about 10 p. M. And there is no problem getting my stuff
Larry J. | Overall Experience5star😀
Daniel T. | First ImpressionsEveryone was very helpful
Tony l. | First ImpressionsOverall great experience!
Black Cat T. | Overall ExperienceThey are great
Terrie L. | First ImpressionsWOULD DEFINITELY RENT AGAIN IF OPPORTUNITY ARISES.
Deanna L. | Overall ExperienceThey were awesome!
Claudia B. | First ImpressionsStaff was extremely helpful and straight to the point. They allowed me the quick service I hoped for to fit my busy schedule that day
William Z. | Overall ExperienceAll went good waS a smooth transition
Johnny M. | First ImpressionsConvenient location, just didn't like the fact of price increase. The remodel looks nice and modern.
juan h. | Overall ExperienceEverything good .
eleuterio D. | Overall ExperienceService was awesome
Richard B. | First ImpressionsExcellent service
Dwayne D. | Overall ExperienceGreat facility with friendly and helpful staff.
Shaun h. | Overall ExperienceAlways receive fast curtious customer service..everyone is very nice..
Beverly P. | First ImpressionsKelly was an awesome and friendly manager and helped me with any needs I had.
Kylie H. | Overall Experiencea
ROY F. | Overall ExperienceGot 1st month free. Price was a little high after that. Found something cheaper elsewhere.
James J. | Overall ExperienceThe Staff was friendly and fast
Yvette C. | First ImpressionsThis U-Haul facility was conveniently located for me. The staff was friendly and ready to help me when I needed them for my storage needs. Rene Lujan
Rene L. | Overall ExperienceAll the ladies are great the gentleman with glaases hispanic great tall gentleman very rude treat people like crap wont answer phone dont like to leave the register at all he worked sunday.
Idolinda P. | Overall ExperienceVery helpful and have needed items for moving and storage.
Gabriel R. | Overall ExperienceThey really took time to help me
shadina h. | Overall ExperienceExcellent service
Johnson A. | ReservationVery helpful staff and friendly as well. Will recommend to anyone and storage was well maintenance as well the outside..
Cynthia O. | Overall ExperienceFriendly and excellent customer service!
Marciano D. | ReservationGood storage facility- The manager was very friendly and helpful
Mike H. | Overall ExperienceThank you
Isaven M. | Overall ExperienceEveryone here is greatly helpful and willing to accommodate.
Eric G. | Overall ExperienceVery well managed
Byron B. | Overall ExperienceI would rent a storage with U-Haul if I need it again
Alexia D. | Overall ExperienceMoved things in/out several times and only twice had trouble with secured door/minor technical problems which was beyond facility team control yet they always jump to help us
russel h. | Overall ExperienceYou guys are awesome keep up the good work
WANDA K. | Overall ExperienceNever had a problem. I would definitely rent a storage here again if needed.
Amy H. | Overall ExperienceThey was helpful when I got there with a very heavy tool box they took it off the truck then when I went to load it for work they wanted to charge me 50$ for insurance reasons wth that's not right
stephen c. | Overall ExperienceI couldn't have chose a better company than U-Haul. Very friendly service I've been with them 12 years we're just like family and yes I would advise anybody to try U-Haul and storage anytime
GLENDA J. | Overall Experience