Customer Reviews for U-Haul Moving & Storage of West Park FL

Rating:

4.0

Need more help

Rating:

5.0

Lots of trucks to choose from and they are very new ones (like 2022). Fuel economy is sweet too and it was easy to drop off too. Highly recommend this location.

Rating:

5.0

Nice and easy process!

Rating:

2.0

the guy behind the desk was great and helpful however there was only one person and by the time i left there was a line of 9 or 10 people.

Rating:

5.0

Love the new 24/7 truck share service

Rating:

3.0

Advise all of the costs up front not tack on at intervals. Still waiting for 1 u box to be canceled since Aug 27th. Spoke to several of your representatives and waiting for resolution of that problem with no call back or contact.

Rating:

1.0

My reservation was changed to another location and I was never notified, called customer service and was told nothing could be done to help me. Was also told that someone by the name of Dolores had spoken to me which was completely false. I spent 30 mins at the location I made my reservation trying to understand why the system kept telling me that I was at the wrong location when all of my email confirmations show the location to the location I made the reservation. This cost me time and more money

Rating:

5.0

This was the first time renting a vehicle from Uhaul. Customer service was bar none excellent. They were all very professional, polite and accommodating. The update was easy to accept as a bundled advantage. The policies easy to understand. They were quick to prepare and provide excellent service. The vehicles were in top condition in appearance and operating condition. The store was clean and organized. The team worked exceptionally well together and honestly cared about each other as well as the customer. I give them all 5+++. THANKYOU Terry Pagan

Rating:

3.0

I did a reservation at 5900 Dewey st Hollywood I get there by 11:00 am appointment time, call at the number provided in the place,, the person in charge never answered my phone call and 2 more persons that was there waiting.. We all give up waiting and decided to find another location, which finally get our rental equipment, the credit is for the people who works in 2033 S. State rd 7 west park , FL

Rating:

5.0

The employees were very professional and courteous

Rating:

5.0

Good inventory & friendly service.

Rating:

5.0

Everyone was friendly and professional. The only complain I have is that the store smelled really bad. Odors we're coming from the employees' restroom.

Rating:

4.0

Good inventory & good location.

Rating:

1.0

They charged me for insurance when I did not request it. Fraud

Rating:

5.0

All of your associates were kind, professional, and helpful.

Rating:

5.0

My favorite U Haul store

Rating:

1.0

I initially declined insurance, but was FORCED TO ACCEPT insurance because THEY lease the vans. This was not stated anywhere on the website. They chose to lease the vans so insurance should be on them.

Rating:

5.0

Also the personnel were very helpful and friendly

Rating:

5.0

Keep up the great work! I'm a satisfied customer.

Rating:

5.0

Shon is a very pleasant human being

Rating:

3.0

The customer service representative was extremely rude. I was sent by the NMb office to get a cargo van for 24 hours. They refused to rent me the van at first. Finally they allowed me to use the van for 20 hours but required it returned before the opening of business the next day, severely inconveniencing me.

Rating:

5.0

Check engine light was on in the truck but works fine

Rating:

1.0

AC broke 2 hours in 23 hr trip.

Rating:

5.0

Nothing noticeable.

Rating:

5.0

Keep both check in counters operating all the time to get customers waiting in and out foster.

Rating:

5.0

Very nice

Rating:

5.0

Friendly staff everything is in order

Rating:

1.0

After having settled my balance they've been continuously charging my card for various amount (over ten attempted fraudulent charges, some charges more than the amount on my contract ). Thankfully I keep that card turned off but beware of them stealing your money disguised as unpaid balances. In fact after calling them I found out my balance with them is negative $7, so now I'm patiently waiting for that refund. And for them to stop attempting to fraudulently charge my card.

Rating:

5.0

Good customer service Very helpful

Rating:

3.0

The lady at the counter ignored me for over 10 minutes, while she complained and acted unseemingly letting all who has ears know that she was going on break. After she checked her cell phone, she finally acknowledged my presence, as I displayed a high level of calmness. She then charged me over, not even asking if I had my insurance card which was in my hand after I verbally confirmed. Thankfully Sunday when the car was turned in the matter was resolved. The van smelled like dog feces and there were little roaches in the cargo area. I rushed to remove my items so that the pest did not enter into my personal space. THIS TRUCK NEEDS TO BE FUMIGATED!!

Rating:

5.0

Better atencion with customers service 🙄

Rating:

1.0

Staff was not informative of after hours process and also where not current on truck rental availability.

Rating:

4.0

One thing I noticed in the many times using this location, (as other locations in my area never seems to have inventory) that there always a long line and wait becaus there never enough customer service agents and the one who are there tends to talk with each other and seems to care less about the customers time. If you made reservations , you still have to wait in line like every one. Is it possible to have a line dedicated to reservation so we don't need to waist the time and particular in that west park FL location. As a contractor, this location is my last resort as many other locations in our Hollywood/Pembroke Pines/Hallandale area don't have much of an aninventory. Please fix this place as I am always waiting time there mostly for lack of staff who are slow walking their job.

Rating:

2.0

The truck had alot of roaches and tires were going flat while I was driving it..

Rating:

4.0

Overall, the staff were amazing and very responsive and helpful. However, it was frustrating not being able to perform anything in the app prior to their opening time DESPITE electing for the 24/7 process. We ended up having to wait in line until it opened and then wait for them to do all the work that should have been done prior to their opening. Furthermore, my location was changed -- adding at least 20 miles to my originally planned trip and there was no way to adjust the milage to account for the fact that my original location was right next to my storage unit, and the newly selected location was much further away. Finally, having a truck with a fuel level where the warning light came on prior to me even making to to my initial load was frustrating.

Rating:

4.0

Staff at West Park location and on the phone were nice and really helped. There was one issue I had which I noticed one day when accessing the U-Box. The staff did not put a tarp on the outside of the U-Box the first day it was on-site. This caused some rain water to penetrate the container. Luckily, only one box was effected and the contents were not damaged. Also, the entire process online was messy. Constantly, the wrong status of the order from drop-off by the movers to shipping of the U-Box were inaccurate. I had to call several times to make sure the process was moving smoothly and to find out the location of the U-Box. The customer facing side of the website needs to be addressed to fix issues with lack of accurate status.

Rating:

3.0

I did self drop off and nobody was there.

Rating:

1.0

When picking up my rental at scheduled time my confirmed rental of a 20' truck was not at location. They left me standing there waiting for manager to come inside with no care to go get the manager as I was on a schedule with movers arriving. When manager came in nobody apologized for the problem basically acting as though it wasn't there problem. I understand they couldn't control that I was sent there but an apology for the inconvenience would have been nice. Then when they gave me a larger truck which I absolutely opposed but had no choice. They didn't walk me to truck just told me to turn down the block and it was down one of the alley ways. I was appalled at this customer service. I also was not told a link would be sent to me to upload pictures of damage to truck and gas guage so by the time I saw it it was expired

Rating:

4.0

Very helpful at the counter where you pay/pick up the keys. The truck was pretty nice, very clean on the inside, cold AC the whole 12 hour trip, no problems at all. Definitely recommend this location!

Rating:

5.0

The young lady who assist me had very good customer service skills. She was very friendly and well organized

Rating:

1.0

The employees were very rude when i dropped off the truck. I picked up the truck at 6a empty. The app said to take a photo of the level of gas, noted it was empty. The app said bring it back at the same level, so I did. The rude employee said whe was chatging me to fill the gas tank to 1/3, pointing out the contract says I'll be charged gas if it's not one third when I drop it off. I told her it was empty and the app said to bring it back empty. She said Sir, you are talking to a human now, not a computer. You have fill it to one third or we will charge you to fill it for you." I would like executive management to look into this and get back to me.

Rating:

5.0

The store manager is a really a great person. He made sure our moving was stress free. The staff in a whole work well together as a team. 100% satisfied. Thank you.

Rating:

2.0

I call this place in many times and put me on hold all the time finally when I got the truck it was a homeless guy sleeping inside of the truck I don't report this to anyone because I was in hurry

Rating:

5.0

ok

Rating:

2.0

The girl has been so weird.no customer service.not someone who's supposed to be on this business.

Rating:

3.0

You don't have a choice as far as recommending a location. They send you wherever the equipment is. I traveled 30 miles for a 5'x9' ramp trailer.

Rating:

4.0

the address is so far from everything. The people are kind and proactive.

Rating:

5.0

Great experience awesome service in and out!!!!!!!

Rating:

4.0

I wish there were more employees inside to assist with the rentals. It seemed to be short staffed inside.

Rating:

5.0

Very friendly staff.

Rating:

3.0

Don't overbook and overcharge!!

Rating:

2.0

My move out date was the 21st. There was an opening in my unit and it also looked as if the roof fell in. The door was easy to open to get inside the storage. My unit door was extremely hard to open it needed some wd40 or something

Rating:

5.0

Prices are better compared to last storage unit that’s why I transferred it’s a whole 100 cheaper that I can save per month to move.

Rating:

4.0

Staff was friendly. They take a lot of abuse from customers and still get the job done.

Rating:

5.0

I have to say that this operation is very well managed . Bladd and team have been very helpful and efficient . It has been a pleasure dealing with them and I highly recommend to anyone in the area in need of storing personal effects in a safe, clean and ventilated place to use UHaul of West Park FL . Kudos to Bladd and team !

Rating:

4.0

The person that you have outside working , a young man , is the most lazy person I have ever meet, he dint even want to see inside the trailer , even know I told him more than 3 times , He was sitting in the garage an I had to walk to him , cause even seen me , he dint have the courtesy to stand up Lazy lazy super lazy , Si many people looking for a job , Thanks

Rating:

2.0

Reserve specific vehicle and they call me 10 min before my reservation to inform me truck wasn’t available. I had to pay more for a larger vehicle that I did not need

Rating:

5.0

Yes, thank you very much for the support, PARTICULARLY, of Takia Jackson.

Rating:

5.0

It was good but on the weekends sometimes you staff was very slow people were just walking around not helping people i was just trying to pay my bill. Just 🚶 in on some weeks and you would see what I'm talking about thanks

Rating:

5.0

Verry excellent

Rating:

5.0

No complaints or concerns-everything as advertised and attentive service.

Rating:

4.0

No

Rating:

5.0

The entire team went beyond the call of duty to help and accommodate my needs. Got Uboxes shipped from NYC, boxes came without any issues, i was promptly informed when boxes arrived, I was able to get a storage unit and all. They did they best to ensure i got my stuff secure and informed me at every step during this process. Thank you all, thank you to Takia and Alexander Customer Reps, the manager Blad, and to the entire team, thank you!!!

Rating:

5.0

Buena atención y seguridad , gracias

Rating:

5.0

Awesome

Rating:

5.0

Question for staff is Incorrect!!!! There should be an option for Exellent service. They were are awesome!!!!!!!!! 1000% better than my experience in Chicago.

Rating:

5.0

Had trouble accessing my unit due to a problem with the access code matching another user's code. Blad was helpful in getting it fixed. Service in the facility was top notch.

Rating:

5.0

Great staff

Rating:

5.0

Bladd the manager is very knowledgeable and professional he ensured that everything went smoothly. He goes above and beyond to handle the issues I was having.

Rating:

5.0

It was a great experience

Rating:

5.0

I experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.

Rating:

5.0

Very good service thank you!

Rating:

5.0

Great Service and smiling faces willing to go above and beyond to make the customer’s experience the best! Thanks to Christa and Mr B.Perez

Rating:

5.0

The staff is nice and always willing to help. I don’t know what I would’ve done if it wasn’t for their help. Very understanding people. I will definitely rent again.

Rating:

3.0

Na

Rating:

5.0

I have no complaints. The staff was friendly & helpful. The property was clean & well maintained.

Rating:

4.0

Thanks alot for the services, this allowed my journey to be very smooth & comfortable.

Rating:

5.0

Very helpful staff. Thanks

Rating:

4.0

There were a lot of ants in the truck

Rating:

5.0

facility is well managed!

Rating:

5.0

Great service

Rating:

5.0

Nice staff. The general manager was awesome

Rating:

5.0

Great location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!

Rating:

5.0

very good and clean

Rating:

5.0

Manager was very helpful and went above and beyond in helping to fix a bad situation.

Rating:

5.0

Thank you

Rating:

4.0

Had a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficient

Rating:

3.0

thank you for all your help

Rating:

1.0

The GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it away

Rating:

4.0

Everyone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).

Rating:

5.0

Good customer service

Rating:

5.0

I

Rating:

5.0

Everyone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.

Rating:

5.0

Yes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.

Rating:

5.0

Awesome service and Courteous staff

Rating:

1.0

Drop off was fine it was the pick up that was awful. I’ve rented from u many time and this was the worst experience EVER!