Customer Reviews for U-Haul Moving & Storage of West Park FL

Rating:

1.0

My reserved trailer was not there, One person was dealing with a very long line the always seemed to grow. I was there for 1 hour.

Rating:

3.0

The Truck I got was very dirty n had no gas .. it took time from my schedule time I had to move the things I had to move

Rating:

4.0

Called 3 times hold time was more than 20mins on two calls.Yet when I went inside there were 4 employees and only one customer.Only one employee working outside great job with more than four customer returns he did it all so thanks to employees like him was in and out about 15/20 mins

Rating:

3.0

I owe for only 2 days why system is charging me for 4 days

Rating:

5.0

The gentleman who met me at the equipment return was friendly and professional. He processed my return quickly and answered any questions I had.

Rating:

5.0

Great customer service

Rating:

5.0

I have no complaints! All of the gentlemen here treated me as if they were looking out for their little sister! I had to travel far alone and they made sure I was well equipped before getting on the road. Thanks guys! 😁

Rating:

5.0

Great experience

Rating:

4.0

Always have a good experience but I had a bad experience this time but the issue was resolve quick and fast so no worries

Rating:

5.0

no comments

Rating:

4.0

Just have 2 or more persons to assist the wait be lil long but other than that love it

Rating:

4.0

There was a long line and only a couple staff able to assist. Was waiting about 20 minutes before i was helped at the desk.

Rating:

5.0

FYI, There's always room for improvement

Rating:

5.0

I have no complaints

Rating:

4.0

When picking up the trailer, the employee was a bit in a hurry to end his day and did not completely attach it to my truck. I had to stop outside the place to hook it properly. Luckily, no harm done.

Rating:

4.0

La persona que me atendio muy amable he importante que manejando un poco el idioma español lo cual permite una mejor comunicacion.

Rating:

3.0

Re-train parking lot associates

Rating:

5.0

Keep rental

Rating:

5.0

Awesome Staff !!!! Thank you

Rating:

3.0

When I returned the van the man there was one of the rudest people I have met in quite a while. He was condescending and I do not want to ever go back there. EVER! I have had great experiences in the past with U-Haul and will use prefer the company ... but I will not use this location or recommend it to anyone!

Rating:

5.0

Very friendly, despite being super busy

Rating:

5.0

Mr. Bald did and excellent job with handling, his Employees and customers at the same time. Great Manager

Rating:

5.0

Went in on the first of the month... They were super busy but still courteous and accommodating.

Rating:

1.0

Double check paper work mileage etc..I was over charged 1200$ by a small error however what if that was my last bit of my money for my rent or bills?

Rating:

5.0

Absolutely nothing

Rating:

3.0

By cleaning the trucks

Rating:

5.0

Absolutely nothing. The employee's TOTALLY-ROCK. . Unfortunately I was in a rush. And there was one employee that stood out. When I checked in my truck rental. I TOTALLY FORGOT. . . . . to gather my purse. He honestly & immediately turned in my 👛 purse. UN-TOUCHED....Unfortunately I didn't get his name. So that I could give him a special SHOUT OUT. P.S. WEST PARK UHAUL EMPLOYEE'S Z~~~TOTALLY ROCK. One Love Mrs. Rosa S.

Rating:

5.0

Hire more staff. It is very difficult to have one person working with one manager as the other clerk, Trying to assist but also handling customer complaints

Rating:

5.0

Had trouble accessing my unit due to a problem with the access code matching another user's code. Blad was helpful in getting it fixed. Service in the facility was top notch.

Rating:

5.0

Everyone was great!

Rating:

5.0

Facility was clean and had a friendly atmosphere. My rental was clean and ready as promised. The facility practiced masking and social distancing..Impressive.!!!!! Upon return, I was met outside and checked out by a very positive young man. There was no need to enter the building. I loved the convenience. This will be my permanent go to for rental. Thanks guys for making rental a breeze.

Rating:

5.0

my truck was parked at the back of the building on an alley. this was told to me by the staff. there were no signs to let me know there's this other place with more trucks and i was walking around the front of the building for 10min without being able to find the truck. maybe put a sign that the vehicle might also be at the back of the building.

Rating:

3.0

The trucks could use a look at before handing it off to the customers. The one I received had a dirty windshield from the inside and some type of fluids on the floor.

Rating:

5.0

Very friendly staff, keep the good service

Rating:

5.0

We are very very thankfull for the way you treat us as a costumers . Your people are very awesome and respectfull to us. Thank you for the way you treat us as a costumers

Rating:

4.0

Truck drive lousy, need servicing and alignment

Rating:

5.0

Very professional

Rating:

5.0

Customer service was outstanding. Very friendly and helpful staff from the time we walked in to the return of the vehicle. The building was very clean.

Rating:

5.0

Both locations where great and the miners where dine in an hour

Rating:

1.0

No truck available in first reservation. Transferred to a new location far away with a 4 hour delay. Very bad customer service on the new location - a total mess!

Rating:

4.0

Train your staff.

Rating:

5.0

Great staff

Rating:

5.0

I set my reservation as a oneway in th event i needed to tow anything big back. The owner assured i can change my rental to local rates when i returned the truck. The following day, staff present wasnt aware how to handle the change over, a procedure they hadnt done before. They were st8 with me and well mannered the whole time. Though it took some time, all was changed over accordingly.

Rating:

5.0

Great service

Rating:

5.0

The truck was not super clean, debris, tags from previous mover were still in truck. Lors of dust. I have a cleaning company, so, A blower ir sweep or charge previous renter if they return truck all dusty. Also, windshields for truck and van were soiled, dirty. The staff are so effective and friendly at this location that I will always use them, I just wanted to point out the cleanliness of truck could've been better..we had to clean it so it would not soil artwork we were moving.

Rating:

1.0

You could start by not charging mileage, and also would be nice to get some money back when the vehicle is returned a whole day early. I will be leaving negative reviews on any website I can

Rating:

5.0

It was a Friday afternoon and service was really fast and they had a lot of available rentals I appreciate the customer service in this location is my second time and I look forward to make more business in this location

Rating:

5.0

Service Reps was very nice -- inside of van smells and was dirty

Rating:

2.0

They charge me for extra mill and no body tell me that and he was for one way services

Rating:

5.0

I believe the ownership is one of the best I have have come across. Thank you for the great hospitality from all the employees as well!

Rating:

1.0

The sales representative had no idea how to operate the computer system to get me checked in. I was there for forty five minutes in total. She told me to take my paperwork outside and there would be a representative there to get my truck. There was nobody there. I located someone who walked me through the mechanics bay and out the back door. He said, "you're truck is back there." I walked around the rear of the facility and located my truck which was parked in a huge mid puddle. The driver side was parked right up against a chain link fence and I could hardly get into the vehicle. I noticed I had a text message that had a link in it that took me to a website where I had to sign off on damage and fuel level. Nobody told me to do that either. Overall horrific service at this location. I've rented from Uhaul for a long time and I've never had a bad experience except for this location. Rude representatives who obviously couldn't care less that you're there.

Rating:

5.0

This staff was upbeat and friendly. The representative that assisted me was very professional and made this transaction simple.

Rating:

5.0

People so nice

Rating:

2.0

They need more help. I had an appointment for a 2:30 pick up got there at 2:15 ,had to stand on line for a lil over an hour. Once I finally got checked in stood outside for another 10-15 minutes trying to get someone to pull up the truck. Employees where outside but continued to ignore me,so I had to go back inside for someone to help me. After all of that once I returned the truck I followed the self return directions and still hot charged a return fee. I usually would use this uhaul company because it is convenient but not anymore.

Rating:

5.0

Hannah Stuart, the young lady who checked me in, was very friendly, courteous, cooperative, and above all, very professional. It was a pleasure dealing with her.

Rating:

5.0

This was a great experience from start to finish.

Rating:

3.0

have personnel available when store opens

Rating:

5.0

Bladd the manager is very knowledgeable and professional he ensured that everything went smoothly. He goes above and beyond to handle the issues I was having.

Rating:

5.0

It was a great experience

Rating:

5.0

I experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.

Rating:

5.0

Very good service thank you!

Rating:

5.0

Great Service and smiling faces willing to go above and beyond to make the customer’s experience the best! Thanks to Christa and Mr B.Perez

Rating:

5.0

The staff is nice and always willing to help. I don’t know what I would’ve done if it wasn’t for their help. Very understanding people. I will definitely rent again.

Rating:

3.0

Na

Rating:

5.0

I have no complaints. The staff was friendly & helpful. The property was clean & well maintained.

Rating:

4.0

Thanks alot for the services, this allowed my journey to be very smooth & comfortable.

Rating:

5.0

Very helpful staff. Thanks

Rating:

4.0

There were a lot of ants in the truck

Rating:

5.0

facility is well managed!

Rating:

5.0

Great service

Rating:

5.0

Nice staff. The general manager was awesome

Rating:

5.0

Great location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!

Rating:

5.0

very good and clean

Rating:

5.0

Manager was very helpful and went above and beyond in helping to fix a bad situation.

Rating:

5.0

Thank you

Rating:

4.0

Had a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficient

Rating:

3.0

thank you for all your help

Rating:

1.0

The GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it away

Rating:

4.0

Everyone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).

Rating:

5.0

Good customer service

Rating:

5.0

I

Rating:

5.0

Everyone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.

Rating:

5.0

Yes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.

Rating:

5.0

Awesome service and Courteous staff

Rating:

1.0

Drop off was fine it was the pick up that was awful. I’ve rented from u many time and this was the worst experience EVER!