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Bryon SCustomer Reviews for U-Haul Moving & Storage of West Side
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful that the uhaul pulls right into the unloading bay for easy access to store all of our stuff. Uhaul staff extremely helpful and knowledgeable.
NICOLE E | Online Move InMention that there will be a pre-check inspection sent to your phone and must be filled out prior to leaving. I didn't see the text message until approximately 45 minutes later and by then, the link had expired.
THOMAS WWe have never had a need to use any UHaul services until last year. Terry, Guianni and the entire team on 63rd in Des Moine are the best. Every product and issue were handled promptly and with complete professionalism and they traced us like friends or family. This is the place to go to for moving needs, storage, rentals or needs! Miles
Miles H | Overall ExperienceThe facility was extremely clean and well maintained. I never felt unsafe in the building.
MARY W | Overall ExperienceStaff at this location are always quick and super friendly. I rent a couple times a month for work and they know me by name and are always on top of things.
BRADLEY JUnder staffing My self and several customers waited for 15-20 minutes This isn’t the first time this has happened. A few months ago the computer system was down and had to wait 20-30 minutes Facility is impressive but need more staff.
KEVIN HI found the lock s that control the building were confusing. After figuring out the little label on top of the box I was able to get in. I would see just painting the boxes a different color.
Douglas E | First ImpressionsGianni was great
Sybil SThe young man who helped me was great. That was the best customer service I’ve had in years. I will always recommend this location to people.
BRENT SGianni was good help. I appreciate it
NATHAN GThe individual who helped us rent the RV was professional, knowledgeable, and helpful. U-Haul iwas perfect for our move.
NICK HUpdate computer system Employee had a hard time because computer kept crashing
Kevin HTerry was very nice and professional.
JOHN Bexcellent job. friendly staff. super quick in and out dropping off the trailer.
PAUL GGreat service, wonderful people 👏
VERNON OStorage unit was great. I also rented a truck from the 63rd st location as well, friendly, helpful and great customer service. Thank you!!
Jennifer H | Overall ExperienceEverything about the process of renting the truck and returning it went smoothly. The guy who assisted me in person was friendly, professional and knew what he was doing. Moving is always stressful, but the Uhaul location helped make it less stressful.
BRIAN VU-Haul professionally installed my trailer hitch. U-Haul then made sure all my towing needs were ready for cross-country trip. U-Tube videos, from U-Haul, taught me how to safely tow the trailer. Both Terry and Giavonni (GM) were very helpful.
Matt MContinue doing what you are currently doing, everyone seems to be on top of their game. Customer service was excellent !! Thank you so much !
TIMOTHY GThis experience with a storage company was the best ever. The manager is the coolest, helpful, nice, and the friendliness guy ever. Best ever experience.
Donald F | Overall ExperienceThe staff was excellent both at the vehicle pickup and return of vehicle encounters. A short term space rental was super easy. Excellent experience.
JAMES BMy storage was safe, I loved the constant walk through. Will definitely use again if and when needed
Milbra D | Overall ExperienceThe help was friendly and knowledgeable and the place was clean and organized
MICHAEL L | First ImpressionsNot charge $50 to cut a lock off because the customer lost the key to it.
GLORIA SThank you
LUCKY B | Overall ExperienceI use this location multiple time a year and have alwasy had great customer service and the equipment is allways in good working order.
BRADLEY JGreat staff A++
MAX Rmanager is excellent
Jane A | Overall ExperienceMore than one elevator would be really great on weekends when more than one moving truck is there. Lots of time wasted waiting on elevator.
sare s | Overall ExperienceChange nothing. All good
JOEL EVery thorough and friendly assistance
Sara S | First ImpressionsSuper easy return
Anthony KThe truck was buried in snow in I couldn’t get the truck out. The person that helped me at the counter was able to bring it to me. The general manager’s response was “you know we had a blizzard yesterday”. I reminded him that they knew I was coming and the times I’ve used them before they were ready for me.
HEIDI BThe U-Haul Rep that I dealt with was Excellent! I appreciated his help….
DENIS SThe check in process was a little restrictive for a company with maltiple employees working the job
KENY MHaving more trailers available for a one way trip would be ideal.
JACOB VMaybe add more counter help
FRANK HVery easy to rent and return. Great truck.
DAVID HGreat staff from start to finish. I will definitely return for any storage needs Thanks again
JOSHUA W | Overall ExperienceHave your truck pulled up and running to defrost the windows in the winter if a person has a specific time for pick up the vehicle should be upfront and ready not having to go back to the back and get it yourself
JASON PThe app was slow, customer service took a long time to respond. When we returned, we didn’t know where to park and we couldn’t get the app to work to check in.
Jack JI love this location. Gianni, the manager, is always helpful, on-time, friendly and courteous. He makes it easy to keep coming back for all my moving needs, which seem to be a lot at times. Not only that but now they have a terrific, climate-controlled storage that's really roomy which makes it easy to navigate through the halls to include the storage room hallways. It's clean, pest-free and loaded with security; that's a real perk from other storage facilities. I highly recommend this location and find the staff first-rate every day of the week!
BEATRICE VThe drive-in bays are super convenient just wish I would have been told about the 10:00 lockout and how I can pay the extra fee to have access cuz my keys surely got locked in my unit the 1st time there
Brittny P | Online Move InThe gentleman who helped us was very knowledgeable and helpful. He made it all very easy to figure out online rental. So happy with the service and the clean, secure facility.
Brenda E | Online Move InEveryone I spoke with on the phone, and in person, was very friendly, and helpful! The level of Customer Service Quality is over the top with UHAUL! Thank you, to all of you who assisted me with my reservation/order/return of equipment! Great Job!!!
LORI PVery good
Dustin M | Online Move Invery professional
RICHARD F | Overall ExperienceExcellent service from employees. Dropped off my trailer as soon as I pulled in the lot with assistance from the U-Haul employee. Proceeded to get my receipt and the whole process took maybe 10 minutes max. Very efficient ! Staff was professional and very helpful. Definitely recommend this location !
DARRELL PThe general manager was great. He personally mopped the trailer to make sure it was clean.
JOSEPH AGreat place. Always clean, friendly and helpful staff. Would definitely recommend!!
Jaime D | Overall ExperienceGreat Job Keep Up The Good Work
MICHAEL BGo here for all your moving needs. Did mention, of course, they still have many types of moving vehicles and plenty of parking!
Beatrice V | First ImpressionsImprove? Keep doing what you're doing. I love the services and products offered here, but it's the manager and staff that makes this location stand out. Always friendly, thorough and helpful. What a great combination!
BEATRICE VExcellent on all accounts - will definitely use again
ERIC S | Overall ExperienceAlthough I made a reservation online (and had confirmation), the employer on-site couldn’t find my reservation. It took a bit of digging.
JAMES GI WAS AT THE COUNTER WAITING FOR HELP FOR AROUND 15 MINUTES. THERE WAS ONLY ONE PERSON AT THIS LOCATION OUT ON THE LOT AND I ENDED CALLING THE CELL NUMBER OF THE MANAGER ON THE CARD AT THE COUNTER. MUST FIND A BETTER WAY OF KNOWING WHEN A CUSTOMER IS UP FRONT AT THE COUNTER WHEN OUT ON THE LOT.
DALE KHighly recommended for anyone moving near the area. Flexible and hard-working employees here.
Drew OGreat service
LARRY NIf I order a furniture dolly maybe give me s furniture dolly instead of a skateboard. Had to wait 15 min before someone was available to help me and 2 other cudtomers. Lady that waited on me was complaining that her helper did not show up. She was border line rude. Not real courteous. Bad attitude.
Kim CU-Haul staff were professional and issued equipment that was clean and operational. I was in and out of the facility which was clean and used friendly in record time!
ROBERT LRepresentative made it easy
CURTIS MEfficient and courteous service from the minute you walk in the doors !
RONDA SThe manager waited on me and gave me prompt and courteous service.
EUGENE JThe person who checking me in and unhooked the trailer was helpful and pleasant to work with.
DANIEL WNothing at this time.
MARTIN FGianni and staff always wonderful to work with. Place is clean and well run.
TED G | Overall ExperienceI have rented from this U-Haul location for many years. The service is consistently good and the vehicles are well maintained. Appreciate the quality of service.
JOEL OStaff was helpful. We used several services and were pleased.
Rebecca A | Overall ExperienceStorage was clean however I did see a few bugs/roaches might want to terminate on a regular if not already doing so
Frankey L | Overall ExperienceCustomer person was amazing and familiar face so it’s always good to have a familiar face with good customer experience available. One thing though the AC was emitting foul odors when turned on. It needs some replacement.
AYMAN QGianni was great!
RICHARD BGreat facility, large w all the equipment needed for any move. Gianni was about as knowledgeable as a manager can be, really knows the system. Easy drop off too.
TED G | First ImpressionsGianni does a great job and has always been very helpful and easy to deal with.
Julie B | Overall ExperienceThanks Gianni! ◡̈
Rocci S | First ImpressionsI never saw or talked to any staff but the auto checkin worked great . Nice facility
Gerald S | Overall ExperienceExpensive.
Gary R | Overall ExperienceThis facility is awesome. The staff are really nice and helpful. I will definitely use them again when I need them.
Cynthia H | Overall ExperienceGeneral Manager is outstanding. He clearly has pride in his work & displayed dignity in his work ethic. Facility was extremely clean and well kept!!. Managed his employees very well with respect and clear boundaries (while training new employees) He stayed busy and fulfilled duties to completion while being overly occupied. I was very very impressed.
RACHEL L | First ImpressionsThe manager was very friendly and helpful as well as the other employees I talked to.
Cynthia H | Online Move InThe storage unit was nice, convenient and clean.
Debra E | Overall ExperienceThe manager who assisted me was very helpful. I was surprised to see restrooms in the facility. They were clean!!!!!!!!!
David P | Online Move InGianni was awesome to work with!
Sydney B | Overall ExperienceThe staff went above and beyond my expectations in their courtesy, commitment to customer support and service, and their willingness to facilitate a pleasant moving/storage expenses! The manager, Giani, is the epitome of professionalism and a genuinely nice person. Would DEFINITELY recommend friends and family!
CHRISTOPHER J | Overall ExperienceBest staff in Town and i will definitely be going back to this location for my future needs. Overall very good management and staff and very hard working.
Keith T | Overall ExperienceSuper clean and convenient
Judy H | Overall ExperienceThey were quick, knowledgeable, and cheery. They were also sympathetic when they made an error and fixed it immediately. They're a little pricier than other places, but I'll definitely be using them in the future!
alli h | Overall ExperienceI could never pick my van up, despite being charged for it, and therefor I couldn't get my storage unit. I was evicted from my apartment, I lost all my belongings, all because of the fact I wasn't allowed to pick up my reserved and paid for uhaul.
Megan B | Online Move InThe staff at the Uhaul facility on 63rd St in West Des Moines were very rude.
Raven L | Overall ExperienceThe the person that was helping us was very sweet and concerned and personality is great
RUBY D | First ImpressionsI have recommended this Uhaul location and Uhaul storage to everyone I have talked to in the past month. Moving stuff in, storing it, and ease of access could not be any better. The carts to load everything on saved my back! I have already used Uhaul for most of my shipping needs, but this good experience has confirmed they are the right place to work with.
PETER S | Overall ExperienceEasy move in
Judy H | First ImpressionsHas problems with logging in at facility and being automatically logged out. The locker seemed a lot smaller than what was viewed previously
Jennifer V | Online Move InThank you to the man who checked us in! My son is on the spectrum and sometimes look has to have things repeated to understand. The man who checked us was so patient and friendly. Even with customers waiting, he didn't mind explaining slowly and clearly to my son. It made a much more comfortable experience for him. Thank you!
LAURA M | First ImpressionsI've been a long customer at U-haul and the experience is always a plus. Thestagf is always willing to assist and courteous. The only thing I will point out for a location with a high customer traffic , is a little understaff. Other than that excellent service and customer experience.
Mauricio V | First ImpressionsThe West Des Moines U-haul location was fantastic. The staff was extremely helpful and always friendly. The facility was the best and drive-in storage was absolutely the best for loading and unloading. My mother in law passed away and we needed a place to store things from her apartment and they helped make a tough time a little easier. We moved everything from that facility back to a U-haul storage closer to us in Texas. They were really awesome! Thank you!
ANGELA G | Overall ExperienceGreat staff and convenient move-in process. It makes it so much easier to move when you can park in the garage, roll a cart up to your car, and then move everything with little to no lifting. The rates are affordable and the access to trucks and other options to move from storage is a bonus.
PETER S | First ImpressionsGianni Gibbs was awesome to work with. Friendly, knowledgeable and provided excellent customer interaction!
Jessica G | First ImpressionsVery helpful staff. Giavoni great
CAROL B | Overall ExperienceVery happy to have found this. On-site assistance was absolutely wonderful. Both friendly and professional. Facility was clean and so well designed with inside area for loading/unloading.
Jerrod M | Online Move InGianni Gibbs is an amazing manager. He has excellent customer service and cares about the customer. The level of respect and attention to detail is outstanding!
DIANA B | First ImpressionsI still have one of my two storage units in use. I plan to move my other storage to this facility this summer.
CAREY R | Overall ExperienceGianni was very helpful & friendly. Love the security & inside loading/unloading area.
OLIVIA H | First ImpressionsVery friendly
Tony G | First ImpressionsGreat!!!!
deb k | First ImpressionsI have already recommended this facility to numerous family and friends.
MARY M | First ImpressionsAll your staff is awesome, especially Amanda! She is a great asset to your facility AND company. I no longer need a storage unit but my friends moving me in to my new place were also super impressed with your building! I will definitely recommend you all to anyone I know needing a truck van or unit!! Thanks for your great customer service! 👍10 stars
MARIA W | Overall ExperienceVery impressed with the whole process
Phillips P | Online Move InStart to finish everything went perfect.
ROSS P | First ImpressionsThe general manager Gianni was so helpful when it came to me getting my stuff back after finding myself in some financial hardship. The thing that makes this location so amazing is people like him!
DeAnna C | Overall ExperienceOur rental experience for storage was perfect!!! Beautiful safe facility!
CONSTANCE D | Overall ExperienceWill be using it v again soon, & transfer my stuff to your storage.
Linda T | First ImpressionsThe facility is clean and organized. The staff’s customer service is exceptional! Would highly recommend
Darlene C | Overall ExperienceLove this U-Haul…they are fabulous!
ANGELA G | First ImpressionsEasy as pie
john f | First ImpressionsI was so surprised at the covience if pulling unloading lots of carts clean facilities
PATRICK T | First ImpressionsAmanda the employee who waited on me was knowledgeable, pleasant and very helpful. We used the facility today and it was easy, clean, and secure. Thanks you!
pat H | First ImpressionsGianni was so helpful, and while I was there renting the unit, two other people came in to return their rental trucks. Both of them thanked him over and over for his help. He must be good at training people, too, because a worker, Skylar, gave me good information when I was looking at the grounds. I asked him a couple of questions before I even got to the door, and he was very willing to help.
MARILYNN W | First ImpressionsThis storage facility was excellent and the staff were over the top helpful and nice.
Kimberly T | Overall ExperienceI was two hours late returning my trailer and they charged me another $40 which I thought was ridiculous. Other than that it was fine.
Jarrod M | Online Move InKinda expensive.
Elicia B | First ImpressionsStaff was rude and unprofessional. She was unwilling to help.
Hassan H | First ImpressionsGiovanni has a great team and they all provided exceptional customer service on every visit! Will definitely use again if needed
Tess A | Overall ExperienceThe staff was wonderful
ernestin b | First ImpressionsOverall the manager at this location was the best part of my experience with Uhaul. I wanna say his name was Giovanni but I don’t remember. Anyways he’s a young dude and for the past three years this dude has been nothing but the best!!!!!
Maciej H | Overall ExperienceI was happy with the unit, but my experience with the staff was not a good experience at all. Upon moving in, the guy and gal at the desk were not helpful at all. They acted like I was bothering them while asking for help and at one point even ripped my phone out of my hands to see the app screen. Then upon moving out, I had lost my key and didn't know what the options were. The guy LITERALLY laughed at me on the phone and told me to get a locksmith in an extremely condescending tone. I didn't know! I had never rented a space before. While there and needing some help, no one was to be found. One employee was having a domestic dispute with a girl in the parking lot loudly with cussing and everything. I was happy with the security and cleanliness of the building though
Crystal M | Overall ExperienceAll of the team members as this location were knowledgeable, helpful, and respectful.
Rebecca R | Overall ExperienceVery clean & easy to access! I loved being able to set up online & then come in when I was available.
Colette I | Online Move Inmain reason for no is that when I did remote check in, I got the access code. However, the information didn't clarify that there were 2 places I needed to enter the code, causing initial confusion and minor frustration. Fortunately, staff was very helpful and clarified this element quickly once prompted.
alexander d | Online Move InGreat young man working. Keep an eye on him he’s got real potential.
John R | First ImpressionsAwesome time storing my stuff here. Kind staff and very helpful!
JUSTIN L | Overall ExperienceGreat experience here. Thank you all so much!!
JUSTIN L | Overall ExperienceI don't know any answers to these questions because my move in is tomorrow. I'm only submitting this because I have been getting one text every hour badgering me to submit the survey. I think it was a good online experience, but its ridiculous to harass me into submitting a survey the day before I'm even supposed to check in.
Dorothy G | Online Move InCreo que deberían ser todos los storage así como este de seguros y con alarmas 10 de 10 en cuanto a la eficiencia y seguridad 👍
ANGEL A | Overall ExperienceAll good- people helpful,
CAROL B | First ImpressionsThank you so much for your help when I am under so much stress at this time. Linda
LINDA H | First ImpressionsExcellent and great experience
Tara R | First ImpressionsStaff was not friendly at all. Acted like I was a nuisance for asking questions. Couldn't find our unit and had no one to ask.
Crystal M | Online Move Inthe one month free with a one-way trailer is amazing!
Sela D | Online Move Inclean - actually impressively clean. The front staff lady was very kind too. Loved this experience.
JUSTIN L | First ImpressionsThanks
Kenneth W | Overall ExperienceHad to visit the store for the lock other wise very easy process.
April D | Online Move InGianni was a huge help. Great customer service.
Crystal T | Overall ExperienceOur Ubox wasn’t ready to unpack though we were told it would be, however the employee unloaded it from the carton for us while we waited which was much appreciated.
Stephanie P | Overall Experience