The 24/7 rental service did not work for me. I clicked the link and got a message about the facility only does hand service and to come back during store hours. The employee who served me apologized and gave me a credit, and his overall service was excellent. The company needs to improve its website and links.NICOLE D.
Moving Truck Rental in Des Moines, IA at U-Haul of West Side
Des Moines, IA 50312
(S Of Grand)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Des Moines, IA 50312
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
We have used this location several times in the past and this was by far our best experience! We appreciate the changes that have obviously been made to improve customer service! Great job!Randall M.
Was not able to login to the mobile app, located at uhaul.com I tried to reset password and never received a textPAUL R.
I heard a noise and it sounded like the brakes were dragging.Linda G.
this was an extremely busy day/location? it was 5:00 on a Sunday so i understand how everyone was returning from the weekend at the same time i was. i literally had driven from kearney, ne that day, had the movers unload my stuff into a storage unit and fly over there to try and make it before it closed for the day. why everyone else felt the need to keep it as long as they needed is beyond me. i always want to be done asap with any move i do. that being said, Giovanni (i think that was his name) was awesome and kind and helpful. even when he, himself, probably wanted to throw all of us out so he could get off work, he was patient and helpful to me and i really appreciated it. i was losing it myself, and if it hadn't been for him being nice, i was about to go off. so he was the best part of this experience at this locationMOLLIE F.
The truck was clean overall, but smelled strongly of cigarette smoke. We had an issue with the weather stripping on the windshield flying off during travel, I believe this was taken care of when I returned the vehicle, he apologized and immediately started in on the repair.LISA G.
Store opens at 7am and my return time was 8 am. There was no where to park/return the trailer I rented because the lot was full of returned uhaul trucks waiting to be processed. This location needs more people on staff during early morning hours to process the returns and man the desk.TRAVIS R.
Great job! Bring the weekend prices down.Joseph C.
The drop box slot is too small so three times I have had to go back the next day to give the employee the key. Twice I have had two go into work late because of this.DEAN R.
Understaffed and tired poor employees. There were only 2 employees working at the time. It was busy and the two employees were under lot of stress and looked tired due to management not taking care of their employees or managing shifts properly. There was queue of customer inside the store and also queue of customers trying to return their rentals outside. Management should do better!!DIPESH S.
Prices are very deceiving. There are hidden charges that you are not told about. My bill was twice as much as advertised, even with the outrageous gas that was added to the bill.RICHARD D.
Terrible online reservation system, rude employees, low availability, over pricedLISA S.
Great place! Perfect for our move!!JOHN B.
Just average service, when I returned the attendant just asked if I was returning, I said yes, she took the key and walked away. Didn't know if I need to do anything or not, so I left.SCOTT S.
Phenomenal experience!Edward W.
Staff was happy to explain the process of dropping off the vehicle and the process for going over the mileage by a little bit. Overall great job by the crew.Jerad C.
Very rude staff, not all equipment were available and I was informed only 30 min before pick up even though I booked a month ahead of time. My trip was delayed for 3 days. It's a horrible experience and Uhaul did not live to their promises. This is the worst experience I've had ever and will not use U-Haul againMHD JAMEEL M.
There was no dolly but I was charged.ELIZABETH R.
Arrange for a trailer/truck was a nightmare. I ended up talking on the phone with several locations and the "traffic" department as well as customer service. I ended up going in person to 2 different locations. I was still in doubt right up to the time I picked up the truck. All of this made it EXTREMELY hard to coordinate our move.STEPHEN S.
Gianni was kind and helpful, convenient locationJacob M.
Staff were busy but helpful and in good spirits.JOHN M.
I wasn't allowed to make a future reservation on the same day I rented the 5'x8' trailer. I was instructed to reserve it when I returned it.SCOTT L.
Excellent customer service. He explained everything. Price was reasonable. Thank you ðŸ˜Špeggy G.
The manager at this location is very valuable to your company. He does an amazing job running that location. He deserves a good bonus for working so hard. Thanks Cody ChandlerCODY C.