Customer Reviews for U-Haul Moving & Storage of West Speedvale

4,139 reviews

389 Speedvale Ave W   Guelph, ON N1H1C7
(its the old home hardware building)

(226) 314-1642

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(226) 314-1642

389 Speedvale Ave W
Guelph, ON N1H1C7
(its the old home hardware building)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Yes BUT. The call Center copied my number down wrong. The store then failed to contact me prior to my first appointment when the hitch didn't come in. They made it right by honouring the initial quote plus giving me a discount. The employees at the Guelph store were apologetic about the error. The central booking however was non responsive to my emails. I recommend the location but booking services needs improvement

Chris C. 
Rating:
5.0

Customer did not leave a comment.

JUDITHA N. 
Rating:
5.0

Customer did not leave a comment.

Humayoun Danish K. 
Rating:
4.0

Back of trailer floor could have been cleaner.

ATHANASIOS D. 
Rating:
5.0

Customer did not leave a comment.

SRIKANTH T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
4.0

Customer did not leave a comment.

PAULAM F. 
Rating:
5.0

Exceptional customer service

SRIKANTH T. 
Rating:
5.0

Customer did not leave a comment.

Vince N. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
2.0

Customer did not leave a comment.

antonia O. 
Rating:
4.0

10 don't box truck was new and clean. Unfortunately, ut was extremely poor on fuel consumption. My own 16 foot cube van (in for repairs)would have used less than half the diesel fuel for similar trip

STEVENJ R. 
Rating:
5.0

Customer did not leave a comment.

Melanie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luke T.  |  Overall Experience 
Rating:
5.0

Using the app is a waste of time, I had ordered this vehicle one week prior to pick, I believed that the app pick up process would be faster! I was there to pick up on time but the app told me my transaction was not yet APPROVED? Thank goodness the store was open and someone could assist and have me on my way in 7 mins……. Still a half an hour later than my pick up time.

Brian D S. 
Rating:
5.0

Customer did not leave a comment.

marcel D. 
Rating:
4.0

Customer did not leave a comment.

Jiten M. 
Rating:
5.0

Disclose total cost ahead of time, I had to pay a small additional cost even though I had paid ahead of time. This is for uhaul in general not this location

Cole S. 
Rating:
5.0

Return of the vehicle takes longer than necessary. I sat in the return lane for 15 minutes waiting for someone to release me. I think it could be done faster. Many people walked by me and when I was approached I was just told to leave the vehicle so anyone could have done the same earlier. I don not care to do the online return. Thank you.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

GARRY M. 
Rating:
5.0

Customer did not leave a comment.

Antony S. 
Rating:
4.0

Don't try to charge me twice

JAMESEDWARD H. 
Rating:
4.0

Location was not where I had reserved Was told if not there would get 50 dollar credit When I received my confirmation call the night before they knew nothing of this credit nor did the location I picked up from

JOSEPH G. 
Rating:
5.0

Awesome

JEFFREY M. 
Rating:
3.0

Returning truck was worst. Location services on your u-haul site doesn't work. I kept trying on Safari and the. In chrome. Then called your customer care and waited for 20 mins no answer. Finally had to download app and then I was able to finish return. It was so frustrating doing all this at 9 pm.

ANKUR J. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
1.0

Customer did not leave a comment.

Thorsten L. 
Rating:
4.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

When trying to pick up truck the online app would not allow me to progress past ‘ supply a second contact name/number we can call if u are late dropping off truck'. It would not accept the alternate phone #, stated it was primary already which it was not. Went into storefront and was helped immediately and with great curteousy. Excellent customer service, I called day before and employee helped fix mistake in reservation.

Duane A. 
Rating:
5.0

This location stepped up and helped me out when a different uhaul location let me down. The staff at Speedvale were efficient, knowledgeable and friendly, thanks to them my moving day was saved! Great job!

JASONSHAWN B. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

All service is good

RAJRESHAM S. 
Rating:
5.0

Customer did not leave a comment.

SHERWINDAR B. 
Rating:
5.0

Customer did not leave a comment.

kyle N. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Vince N. 
Rating:
5.0

Service and equipment was everything I expected, no improvement necessary.

Robert M. 
Rating:
2.0

The process was easy renting the vehicle and the vehicle worked well. No complaints there. I think it should have been cleaner in the cab though. The dash was dusty. Also when I returned it there was no paperwork done and when I got my receipt it said it was returned the next day instead of a few minutes late. I got charged a late fee because of this I think. I can't see myself renting or suggesting U-Haul for this reason.

MARCIAL F. 
Rating:
5.0

Customer did not leave a comment.

Cheryl V. 
Rating:
5.0

Customer did not leave a comment.

Alejandro F. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Courteous, helpful staff. Well organized facility.

Arthur S. 
Rating:
5.0

This place is so clean it's impressive. I feel very safe here as well. I individual who showed me how to use the facility was very pleasant and made it all very clear.

Ricky P.  |  Online Move In 
Rating:
3.0

Make the 24/7 key drop box more noticeable

Lilian T. 
Rating:
5.0

Ordering the equipment on-line is confusing as the pick up location was incorrect. I had to call the customer service number to verify pick up location which was quite farm from my residence.

Dave D. 
Rating:
5.0

They went above and beyond to help. The best UHaul location I've been to.

Antonio Kleyson P. 
Rating:
5.0

They went above and beyond to help. The best UHaul location I've been to.

Antonio Kleyson P. 
Rating:
4.0

Allow us to rent the vehicle we want for longer periods of time. This truck was also very difficult to drive, it does not feel well maintained.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Humayoun K. 
Rating:
5.0

Great friendly staff

KENNETHS R. 
Rating:
5.0

Customer did not leave a comment.

CAROLYNE H. 
Rating:
5.0

The staff on Sunday were very friendly and helpful.

MEGAN D. 
Rating:
4.0

Clear sign where to drop off returning vehicles

Roderick D. 
Rating:
5.0

Polite. Through professional. Excellent experience

KATHERYNE S. 
Rating:
5.0

Customer did not leave a comment.

AHMED A. 
Rating:
5.0

Customer did not leave a comment.

Volker E. 
Rating:
5.0

Customer did not leave a comment.

Rhys H. 
Rating:
5.0

My experience from initial phone call to moving items in to unit was nothing but AMAZING!

Melinda H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kenton D. 
Rating:
4.0

I had to wait almost 30 minutes to pick up the trailer despite pre-registering online. There should be a self check in available. Staff were great though but there was only two.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

Zac B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELTHOMAS I. 
Rating:
5.0

Great customer service.

GUDETA S. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
5.0

Customer did not leave a comment.

Leonard D. 
Rating:
5.0

Customer did not leave a comment.

Cameron M. 
Rating:
4.0

I had a bit of trouble finding a truck, I was looking in one group of trucks until I realized there was another group of trucks parked at the front of the lot. I really liked jumping the line becuase I picked up my truck through my phone.

Lloyd B. 
Rating:
4.0

Drop off location,199 Victoria Rd S. Guelph was changed last minute by U-Haul. I drove to the original drop off location(Victoria Rd) and they told me I can't drop the truck there, they did not have enough space for a truck and that the computer said my drop off was Speedvale location. The website allowed me to pick Victoria location. Very annoying to drive there then have to drive across the city to another location. I would reconsider using U-haul again because this exact thing happened last time I rented a truck.

Bryan C. 
Rating:
2.0

Poor customer service. At the time of pick up, Faisal helper me. He was terribly rude and unprofessional. Then, I had to ask for a manager for assistance... it was my first time renting truck from Uhaul and very unpleasant experience.

Reza-Sepehr E. 
Rating:
1.0

The location is excellent but the equipment is very poorly maintained. Equipment was returned early but checked in late so I was charged late fees. It was quickly refunded but this should not have happened.

Jody H. 
Rating:
4.0

Customer did not leave a comment.

Don G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Trailer was in poor shape, lighting was intermittently functional and reflectors were so worn that there was no reflective properties left. Staff was great, pleasant and quick to help, but there was only one trailer of the right size available :(

Jerome C. 
Rating:
4.0

Picture of passenger side did not show large scratch mark in upper left.

Andreas B. 
Rating:
5.0

Customer did not leave a comment.

Felipe L. 
Rating:
2.0

Customer did not leave a comment.

NAVKIRENKAUR G. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN K. 
Rating:
5.0

Customer did not leave a comment.

ADAM P. 
Rating:
1.0

I was supposed to pick it up at 11 and I reserved 20' truck but had to pick it up at 4 and got 15' truck. Had to do two trips and wasted unnecessary money also messed up everyone's schedule. Also I couldn't have it for 24hrs which is was I was told. This is not professional. I don't think I'll be going back to this place again.

YASIN C. 
Rating:
5.0

Customer did not leave a comment.

Laurence H. 
Rating:
5.0

Customer did not leave a comment.

Long N. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY G. 
Rating:
3.0

Customer did not leave a comment.

Marin p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARDK M. 
Rating:
1.0

Terrible customer service. We declined the safe move coverage upon rental and were charged for it anyways. I requested a few fund and they clerk told me I should have asked for it before. I did. He eventually refunded it. It felt very bait and switch and I wonder how many times a day people are charged this fee and don't notice it. I will never go to this location again and will advise everyone I know to avoid.

job S. 
Rating:
5.0

Really appreciate the team going above and beyond actually helping me after hours special thanks.

JOHN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jay kumar P. 
Rating:
5.0

This was the best uhaul location I have ever been to and dealt with.

Ali I. 
Rating:
5.0

The costumer service associate who helped us was amazing. The truck was impeccable. I will definitely go back if I ever need a truck.

DIANA R. 
Rating:
5.0

Customer did not leave a comment.

LUIGI B. 
Rating:
5.0

Excellent knowledge and friendly salesman

Mihai C. 
Rating:
5.0

Super staff and quick and easy

Darryl S. 
Rating:
4.0

I had trouble locating the key box and ended up putting the key in the mail slot which I'm unsure if was the right action.

Alliyya M. 
Rating:
4.0

Customer did not leave a comment.

AYAKO M. 
Rating:
4.0

Customer did not leave a comment.

RUTH K.  |  Overall Experience 
Rating:
5.0

The vehicle pulsated when slowing down, it didn't feel safe.

BENTON A. 
Rating:
4.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
4.0

Radio didn't work and the driver's door didn't close properly otherwise an excellent rental.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

JASONE C. 
Rating:
3.0

Show a bit more urgency, give attention, assistance to waiting customers. For example, to acknowledge and direct me to an appropriate parking spot for trailer drop off while chatting with another customer that is hooking up.

Kevin P. 
Rating:
4.0

Customer did not leave a comment.

HUBRECHT Q. 
Rating:
4.0

Too many people waiting in line

Stephen A. 
Rating:
5.0

Outside of truck could have used a wash. Online process for check in and return needs to be simplified a bit.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

JUSTINDAVID C. 
Rating:
2.0

Not tell me I'm a liar when they didn't get my order ready for me to pick up, when I gave my order number and confirmation. Didn't have all that I needed because they messed up.

NATHANAEL H. 
Rating:
5.0

It was a quick check in and out. Staff were pleasant and speedy. Great customer experience

Kerry P. 
Rating:
5.0

Customer did not leave a comment.

Joshua b.  |  Overall Experience 
Rating:
5.0

After an initial problem, Brandon took care of everything much to my satisfaction. Very good service.

Leonard D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES S.  |  Overall Experience 
Rating:
4.0

Nice and clean place for storage.

Vandhana F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lori r.  |  Overall Experience 
Rating:
5.0

I would like to Thank you all for accepting me when I first started there, I am very pleased and all of you are approachable. I have no further comment at all, I am contented of what your service are. Hopefully, in the future, if I still need a space, Im still welcome. It just happened that I have to move because My husband and I bought a new house. I definitely recommend this company for the better service, clean environment, friendly relation, good space and safe to go through. Thank you very much to all of you. God bless and be safe.

Sheila N.  |  Overall Experience 
Rating:
5.0

Staff were outstanding always willing to help.

JOHN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREWE K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa M.  |  Overall Experience 
Rating:
1.0

Didn't have my proper unit when I went to move in so had to split my stuff in two units which staff tried to charge extra for. Then, when I was going to move out, a representative said I didn't have to pay the past few days as I'd be paying full month price for 3 days. As a result, I not only got charged full price but actually got charged a late fee on top of that. Then, when I went to confront this issue, the staff proceeded to tell me that uhaul doesn't do prorated payment. Eventually, I had to prove a staff member misled me with facts (notes and call recording). Only then did the staff waive my fee. Horrible experience all the way around.

NATHAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

perry r.  |  First Impressions 
Rating:
5.0

The front staff are incredibly friendly, accommodating and helpful. The facility was really well maintained by a kind cleaning staff. Thank you for a seamless experience.

Melissa V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Catherine O.  |  Overall Experience 
Rating:
5.0

Would. Recommend. You storage. Ti any body looking.

Deborah G.  |  Overall Experience 
Rating:
5.0

this facility was very clean and the staff were very helpful. one comment is that customers should be made aware of the only disc lock policy upfront.

Kevin A.  |  First Impressions 
Rating:
5.0

Fazel was so friendly and helpful! Facilities were incredibly clean. I was very impressed!!

Leigh M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Honora H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ken D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth C.  |  First Impressions 
Rating:
5.0

Great service, very clean facility and confident in the security of my stuff.

Art S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janice B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramona G.  |  Overall Experience 
Rating:
5.0

Staff was always super nice. Very clean will use again down the road if needed

Lisa M.  |  Overall Experience 
Rating:
5.0

Friendly staff, well maintained, very convenient. The space we chose was enough for our stuff and nice and clean as well. I'd definitely recommend Uhaul to a friend.

Raquel S.  |  Overall Experience 
Rating:
5.0

Very smooth transaction and all our needs were met.

George F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sarabjeet N.  |  First Impressions 
Rating:
1.0

I had a few questions about moving in etc... I waited in line at the location for 90 minutes, but could not wait any longer and had to leave. It was a really horrible experience. There were many folks that were upset. Very bad

Desmond M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PHILL C.  |  First Impressions 
Rating:
5.0

The staff was knowledgeable and helpful

TONY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hilary E.  |  First Impressions 
Rating:
5.0

All staff were great! Very helpful getting us set up with our storage unit and also when we rented a trailer. Definitely will be back!

Rob T.  |  Overall Experience 
Rating:
5.0

I really appreciate the honesty and willingness to provide a respectful approachable place. Much appreciated. They are willing to go above and beyond the call of duty to provide a safe soultion to any storage or moving requirements

Taylor F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Community Living G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kennedy R.  |  Overall Experience 
Rating:
3.0

I was disappointed entering the office today to close out my storage rental and seeing a sign for the original rental price U signed up for but was charged more for many months. That is fraud. I have a picture of the display. A refund inc. hst for the overcharged months would be appropriate. I wonder if this happens after checking out the swipe logs and noticing customers that do not visit the facility often

Scott P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janna E.  |  First Impressions 
Rating:
5.0

Always easy to access my unit and was very easy to move out of the unit.

Amanda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAELB S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peg L.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. Thank you! I would definitely recommend U Haul to anyone needing storage or truck rentals!

WILLIAME C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorne C.  |  Overall Experience 
Rating:
4.0

Availability and online reservation was very easy and quick. Only downfall was pricing. I saw more competitive pricing at other facilities. When I went inside the U-Haul office they also had a lower price displayed, but I was told that the signage was incorrect.

Emily-Rae S.  |  Online Move In 
Rating:
3.0

I have always had a great experience with the staff there I am just not fond of using a storage space

Andrea M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marius r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle K.  |  First Impressions 
Rating:
4.0

My only issue is with the set-up of payments. When I got my first invoice in my email, the total to pay said $0.00; there was no other indication of date or amount. I had the first month of storage free so I just assumed that this was for the first month free. Then maybe 2 weeks later, I got an invoice saying that my payment was late and I had a late fee attached now. Why would I receive an invoice with the total of $0.00 on it? Why would it not state the amount owed. From a customer's point of view, this is inaccurate and confusing. I would appreciate having an invoice that more clearly stated my costs.

Theresa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter f.  |  First Impressions 
Rating:
5.0

Very convenient well run storage space reasonable rates

diane m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kim n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  First Impressions 
Rating:
5.0

Amazing facility very clean

Candace L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

diva f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice S.  |  First Impressions 
Rating:
1.0

I have not moved in and did not want my starting date to start on the Mar 16. It was to be the 21st of March. The on line registration was the worst scenario, because now I am paying for a week I did not need or want.

Marilyn F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave G.  |  Online Move In 
Rating:
5.0

I was at the Speedvale location on Saturday and assisted by Peggy. She was super helpful and I was pleasantly surprised at the rates for services there.

john l.  |  First Impressions 
Rating:
5.0

The only issue is you are so busy sometimes the lineups for product take a long time.

mike a.  |  First Impressions 
Rating:
5.0

Excellent service. Questions answered fully. Great experience.

Michael B.  |  First Impressions 
Rating:
4.0

Helpful assistance Courteous and friendly staff

Barry H.  |  First Impressions 
Rating:
5.0

Very happy with everything

jessica m.  |  First Impressions 
Rating:
5.0

Branden was very helpful and the facility looks very nice and clean

Jon B.  |  First Impressions 
Rating:
5.0

Staff were friendly and approachable. A nice, clean, modern facility!

William H.  |  First Impressions 
Rating:
5.0

In my opinion this is the way a business should be run. All the employees that I have encountered are very pleasant to deal with and know what they are talking about. You get what you are promised.

Malcolm C.  |  First Impressions 
Rating:
5.0

Brandon was very helpful, knowledgeable and polite during our conversation He made the booking very seamless Thank you

asha c.  |  Reservation 
No reviews have been submitted for this location.

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