Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! The gentleman who works there was extremely helpful and pleasant. The entire process was very easy and fast! Thank you!
SHERYL C.
Rating:
2.0
Ramp size was didn't fit for atv I was putting in it. Even when I mentioned to the person I was using it for that purpose.
Unit was full of rocks and employee say it and even made comment it had lots of gravel on the bottom.
Agent was very force full for a 2nd phone number and said won't rent it to me without one. Then when I gave him 1 didn't ask who person was or relationship. Honestly could been a random number from my phone and he would have never known.
So overall service here was horrible.
Had to loss 4 hours of my trip and cost me about $100 due to mistake plus cost to rental I didn't use and fee to have someone return it for me since I am out of state
WALTER L.
Rating:
5.0
Excellent service extremely helpful very courteous I would recommend it to to everyone extremely helpful both customer service gentlemen very helpful
DENIS D.
Rating:
5.0
Customer did not leave a comment.
DIANE L.
Rating:
5.0
Customer did not leave a comment.
GLORYVEE V.
Rating:
5.0
Good Job
DANIEL J.
Rating:
5.0
A+ Thank you
Dmitriy P.
Rating:
5.0
Great job and great customer service
DAWN P.
Rating:
3.0
Customer did not leave a comment.
NOEMI H.
Rating:
1.0
Be more responsible and at least act as if you're a professional.
CARLOS G.
Rating:
1.0
When we received truck it was filled with dog hair all over the seats and the back looked beyond disgusting. It had a wet dog smell throughout the truck. When returning truck employees were rude. I later then called the store to speak with the manager and that is when the manager proceeded to not listen and yelled at me for letting him know that he was being unprofessional and rude. This was coming from the manager at this location.
Angela J.
Rating:
4.0
Customer did not leave a comment.
William G.
Rating:
1.0
Dropped off the truck at exactly 9:50 AM, was told to turn in the keys and they would mark the time. Got a bill now showing it was not marked in until after noon. Please remove this charge. You cannot remove the anger I feel at being lied to, cheated and treated so badly by the two men at the front desk. Very poor for business to have such mean people at your desk.
ROSEMARYC J.
Rating:
5.0
Customer did not leave a comment.
ROBERT D.
Rating:
5.0
Customer did not leave a comment.
JAZMIN T.
Rating:
5.0
Customer did not leave a comment.
PAVEL S.
Rating:
5.0
Excellent service; friendly and helpful. Thanks
TED C.
Rating:
5.0
The staff you have are good and friendly! The system you have where you can't contact the store and you talking to somebody for across the country. Where they don't know some of the rules from the state you actually will be at. It would be helpful you can talk to somebody that actually is from the state you need help from. I had a horrible experience trying to call and get transferred 20 times. The costumer service program is a joke. The people who work there are fantastic. The customer service program needs help!
Galdino C.
Rating:
5.0
Great service
DAVID U.
Rating:
3.0
Customer did not leave a comment.
LEE R.
Rating:
4.0
When I picked up van, Ryan was wearing a mask, as your facility requests. No problem. When I dropped off van, the three employees working, none were wearing masks
BRUCE H.
Rating:
5.0
Customer did not leave a comment.
JESSICA H.
Rating:
5.0
Please update your computer equipment as it took a long time for the transaction to be processed. The two gentlemen employees should have better computer systems in order to process customers more quickly. Great guys!
DOUGLAS P.
Rating:
4.0
Was surprised how convenient it was to rent and return vehicle, will be back when the need arrives. And would reccomend.
GARY S.
Rating:
5.0
Not a a thing. This was the only excellent part of my move. Thank you!
CELESTE D.
Rating:
3.0
equipment above average. long wait time for check iin check out . phone communication very slow before rental.
PAUL B.
Rating:
5.0
Thank you
Dmitriy P.
Rating:
5.0
Customer did not leave a comment.
Craig M.
Rating:
5.0
Customer did not leave a comment.
TYLER G.
Rating:
5.0
Outstanding customer service!
ROBERT B.
Rating:
2.0
The customer service is very poor they don't know exactly the amount of the charges one person said one thing and the manager said another. And I want to take a moment and talk about the manager of this place this guy is very rude with the customers or with me I went to this place twice and he give me the same attitude no respect at all he was challenge me and telling me that he can cancel my order if I continue argue with him because I was telling him about his attitude so my recommendations is talk to this manager about it thanks the other kid was good with me
MANUEL R.
Rating:
5.0
Customer did not leave a comment.
JOHN L.
Rating:
3.0
Make the self pick up more user friendly. The key box lock wouldn't even open.
Ken B.
Rating:
4.0
Customer did not leave a comment.
STEPHEN M.
Rating:
5.0
Customer did not leave a comment.
KEVIN L.
Rating:
5.0
Nothing
MICHAEL O.
Rating:
5.0
Customer did not leave a comment.
CHRISTINE D.
Rating:
5.0
Customer did not leave a comment.
JEFFERY K.
Rating:
5.0
Customer did not leave a comment.
JOEL L.
Rating:
1.0
When ordering containers, tell customer they do not need to be present for drop off so they can have them when needed. Contact customer when dropped off to verify right location, not at house where homeowners are wondering why I have these at my house. And to be honest with customers. When you tell customers you will call and don't ,leaving customers in the dark is not good customer relations.
Thomas W.
Rating:
5.0
Customer did not leave a comment.
Joshua T.
Rating:
5.0
Great accommodations after a couple of Uhaul pieces of equipment were not In rentable condition. The agent had great customer service throughout the transaction.
SHAWN C.
Rating:
4.0
Customer did not leave a comment.
Jerry N.
Rating:
1.0
Customer service I extended my Uhaul a couple times through your customer service office and that was great but one morning I get a call from somebody from the branch and he was telling me that I was the reason why another customer wasn't their reservation from uhaul and I just thought that was really poor for you to call me who's renting a uhaul already told me that im the reason why another customer is it getting better there
EDWIN M.
Rating:
5.0
Customer did not leave a comment.
KELLY S.
Rating:
5.0
Customer did not leave a comment.
MERCEDES P.
Rating:
5.0
Ryan and the rest of the team have done a superb job. Excellent communication and very responsive.
ABDILAZIZ W.
Rating:
5.0
Nothing.
RICHARD Q.
Rating:
5.0
This experience was awesome, staff made it easy and they explained everything we needed to know. At drop off Jemel was helpful and personable. Guys made it easy.
Donald T.
Rating:
5.0
Excellent experience renting a motorcycle trailer here. Everything worked as expected. No issues whatsoever. Did 5800 miles in two weeks. Trailer pulled straight.
ROBERT K.
Rating:
3.0
Customer did not leave a comment.
MARCUS K.
Rating:
5.0
Customer did not leave a comment.
ANTHONY L.
Rating:
5.0
Customer did not leave a comment.
Aida C.
Rating:
5.0
Customer did not leave a comment.
Yam P.
Rating:
2.0
First upon arriving 3 guys watched me walk in and up to the counter. Not one of them said one minute someone will be with you. While going over my rental contract, a woman next to me was shushed by a ride employee(called himself the GM) guy was on a total tool power trip. Then made the woman leave the store because his words were "I am not doing this with you, because you are stupid."Then the truck I got was old and rusted out on the doors and rockers. It would rev to a super high rpm before shifting gears. Smelt like a pack a day smoker lived in it for a year. They said it was the only 20 footer they had. I understand that so I left with the because it's what I needed. After seeing what i witnessed with the "GM" i said screw it I'll take what i can get. Used the truck for 4 hrs and went the 25 miles I estimated. Return was super simple. Guy walks in a circle and says You're all set,you'll receive a emailed receipt.
David R.
Rating:
4.0
Customer did not leave a comment.
MARY S.
Rating:
5.0
Customer did not leave a comment.
Tian An W.
Rating:
5.0
I wasn't sure if I had to wait in vehicle, to return it. Maybe they could mention it before you leave. Wonderful experience. First place I will go in the future😊
joan B.
Rating:
5.0
Customer did not leave a comment.
DAVID P.
Rating:
5.0
You guys were amazing with everything you were timely, friendly and consistent. I would recommend you ovet any moving company out there.
Christine M.
Rating:
5.0
Customer did not leave a comment.
Vern B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher M.
Rating:
5.0
No complaints at all. Very satisfied.
nicole v.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES C.
Rating:
4.0
Pick up location was relocated to area 1 hour away from requested pick up location. No additional mileage or discount given for having to drive 2 hours out of way to pick up the reserved truck.
PAUL A.
Rating:
5.0
Hire more people like the one's at the Uion street location West Springfield Mass.. l have always completed my projects with ease when I rented from this location, Thank you U-Haul, Dossie.
DOSSIE G.
Rating:
5.0
Your staff from CA to MA was great. The folks you recommended for moving the furniture into and out of the pod were also top notch. Thanks. Bob
bob O.
Rating:
5.0
Nothing. The individual who assisted me, Alan. Was instrumental in making my visit to this brick-and-mortar a headache-free experience. Undoubtedly this person is an asset to your team. Keep up the good work! =)
Donald N.
Rating:
5.0
Customer did not leave a comment.
JASON C.
Rating:
4.0
Customer did not leave a comment.
MICHAEL S.
Rating:
2.0
The storage was not free for one month as stated. They called and asked me to pay for the storage after I already paid for it.
We rented a truck, it was pouring out break fluid - we had to BUY and Put break fluid for the truck. Did not get a discount or even reimbursement for the fluid we bought.
maria V.
Rating:
4.0
We traveled throughout the States the whole summer using UHAUL and spent quit a bit of money from installing the hitch to scheduling traliers in 3 different States and also paid a month for rental storage..When dropping off at the West Springfield location, we left some very small beads in the truck one swipe of a broom and they were out we in fact wanted to get them because they belonged to our Rain Stick..Caitlin actually charged a c;lean up fee for something so minimum considering we just made a 25 hour trip across the country and the spent money all summer with UHAUL this certainly wasn't worth a clean up fee..She should have been better..
Lisa J.
Rating:
5.0
Staff was super helpful. Uhual App continues to have issues...way too slow and always have an issue trying to upload the photo's/complete the info.
WAYNELEE D.
Rating:
5.0
Customer did not leave a comment.
Nicholas G.
Rating:
1.0
Getting a in touch of Uhaul is painful. And once you make a reservation to pick up rental. Most of the time one has to drive to other locations to pick up trailer or truck. Very inconvenient. Next time I will consider renting from a competitor
CARLOS Q.
Rating:
3.0
Customer did not leave a comment.
Kimberly G.
Rating:
1.0
Customer did not leave a comment.
matthew A.
Rating:
4.0
The location and employees were great. The truck was clean and service was above average. The only complaint I have was the vehicle was extremely noisy and uncomfortable. For short trip this may work, but on long trips like the one we did it was bothersome. We could hardly hear the radio, the GPS, or the phone conversations.
DESMOND F.
Rating:
4.0
Ensure everything that was on the contract was included. I was asked to open a dispute for blankets that were NOT IN THE TRAILER at the time of return. Not looking forward to that!
DALE W.
Rating:
2.0
My mileage used was incorrect I was charged 57 miles I was local I used the vehicle 5 times each trip was 2 or less miles that would equal 20 miles with round trip but I was late n stupidly did not look at odometer when I rented truck . So no way I could prove mileage so instead of paying 41 bucks I got stuck paying 90 maybe just a record keeping area but don't feel good that I got stuck paying an extra 50 bucks .
JOSEPH L.
Rating:
5.0
Customer did not leave a comment.
CLIFFORD H.
Rating:
5.0
Very quick service
Karen G.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHERM W.
Rating:
1.0
Waited 35 minutes in line.. absolutely ridiculous... check in should not take this long at all. I had all my info ready and still needed to give the same info... absolutely bullshit.
ELENA S.
Rating:
2.0
Customer did not leave a comment.
KARL V.
Rating:
5.0
Customer did not leave a comment.
LUIS I.
Rating:
5.0
Customer did not leave a comment.
Joesph D.
Rating:
5.0
The only thing that bothered me was the fact that I had to go in the back as a senior alone.
celeste c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael P.
Rating:
5.0
Customer did not leave a comment.
Robert K.
Rating:
5.0
Customer did not leave a comment.
JASON C.
Rating:
5.0
Customer did not leave a comment.
MARGARET M.
Rating:
5.0
I rented a truck and got a new storage unit fast and easy all in the same day!
Ashley B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KIMBERLY V.
Rating:
5.0
Caitlin is an excellent Asst GM
STEPHEN F.
Rating:
4.0
The entire U-Haul experience was terrible. The app and customer service were extremely frustrating. I am still waiting to be reimbursed $20 for a charge I was promised would not apply to my account.
David W.
Rating:
3.0
Customer did not leave a comment.
KEVIN K.
Rating:
3.0
It cost me almost 4000 for an 1100 mile trip. Yet if I traveled from my destination to my starting point the cost was over 1/2 less. I don't see how the pricing is so different.
ANGELENA V.
Rating:
5.0
Customer did not leave a comment.
MOHAMMED A.
Rating:
4.0
Have your online communicate properly with the uhaul I am visit regarding my order.
RICHARD M.
Rating:
5.0
The staff in West Springfield were very helpful.
(I cannot say the same for U-Haul staff in Meridan, CT. Cindy, I believe that is her name should be terminated. She was disrespectful, she actually hung up on me, was not helpful regarding my situation.)
Ernest P.
Rating:
1.0
I arrived at 6:59 a worker was filling a propane tank she yells out check yourself in or we are charging you 20 bucks in the morning. No help on how to do it she just walked away.
MANDY D.
Rating:
4.0
The unit reserved was not there. Had to accept a smaller trailer. I'm supposed to get $50 Correct?
WILLIAM O.
Rating:
4.0
Customer did not leave a comment.
LaRae M.
Rating:
4.0
My only complaint is that the storage units could be a few inches higher on the inside. Having to stay in a hunched position is very painful for me.
Joe T.
|
Overall Experience
Rating:
3.0
Concerned about how little staff was available at front test for a busy Sunday morning. Wait time was extremely long for help.
Jennifer L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samantha P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christine a.
|
First Impressions
Rating:
4.0
Need more carts when people are hogging them all and clearly see u struggling couldn't even offer to use it for just one load. So mean while a 15 min visit I did and hour to carry every box one by one.
Leah C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lauren S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
adianez g.
|
First Impressions
Rating:
5.0
Good employee work and customer service.
gloria l.
|
First Impressions
Rating:
5.0
Clean secured space. Very convenient. Sorry to go but time to downsize. Thank you
Lori M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy G.
|
First Impressions
Rating:
4.0
The unit was great and all staff were nice. However not being reimbursed for unused time that was already paid for, is a bad practice. I already paid for a month that I am not using, and you can rent out the unit and get a month’s rent from someone else, double dipping. This practice seems unfair to loyal customers.
Kellee D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James L.
|
First Impressions
Rating:
5.0
Muy buen servicio totalmente agradecido.
JUAN M.
|
Overall Experience
Rating:
5.0
Friendly, accommodating staff, both at the Hamden, CT facility and the West Springfield, MA facility. Easy checking in experience. Reasonably priced, too!
Joe A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
enis m.
|
Overall Experience
Rating:
3.0
A bit to pricey
Damaris M.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kayan F.
|
First Impressions
Rating:
5.0
The woman who helped me was extremely helpful and friendly. She explained how my storage unit works and how to get in. I will be doing all my storage and rental truck business with u-haul
Paige J.
|
First Impressions
Rating:
5.0
Fantastic facility! Great management!!!
Kirsten R.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
mary l.
|
Overall Experience
Rating:
5.0
I will use the service again if i need to in the future...
Iris F.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SEAN R.
|
Overall Experience
Rating:
5.0
I appreciate the reminder calls, I would always forget to pay my rent! The staff was very pleasant and helpful!!
denesha c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rose s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stanley O.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Alicia G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christine P.
|
Overall Experience
Rating:
5.0
i ike the facility and have never had an issue there so i keep coming back when i need a storage unit.
JEFF J.
|
First Impressions
Rating:
5.0
Joe Wardrop at the Union Street, West Springfield, facility has been extremely helpful each time I have visited. Joe was patient, understanding and went out of his way to assist me with the many questions I asked. He has a pleasant demeanor, knowledgeable about the facility and was very respectful. I have not moved into the storage facility as yet, but looking forward to it. Thank you, Joe, for your assistance. I very much appreciated working with you!
barbara s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa D.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sara B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer J.
|
First Impressions
Rating:
5.0
Thanks uhaul for making life easier through theses hard time and God bless all the worker who continue to work through these hard times May God bless them and their families amen thank you uhaul♥️👍
peter r.
|
First Impressions
Rating:
2.0
Reserved a unit with the impression that i had 24/7 access After i signed the contract and paid my fee the employee brought me to the unit.. once he opened the unit the alarm went off and then told me that they dont have any cards. i was not given a code to use either. i was also told they were open until 8, when i showed up at 7:05 the employees watched me walk up to the door and left in their cars.
SEAN A.
|
First Impressions
Rating:
5.0
Very clean and nice.
Karla M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maria R.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
judy c.
|
First Impressions
Rating:
5.0
Wonderful service. Good deal👍👍
Jose M.
|
First Impressions
Rating:
5.0
No further comments
cynthia d.
|
First Impressions
Rating:
5.0
Awesome customer service
Denise V.
|
First Impressions
Rating:
5.0
manager and employees very courteous and helpful..
Jay R.
|
First Impressions
Rating:
2.0
Get your stuff together. I asked for a truck with a ramp. Get to the house to move, no ramp on the truck! Made moving very very very hard. Not enough space to explain everything else you did wrong.