Customer Reviews for U-Haul Moving & Storage of West Springfield

2,701 reviews

380 Union St   West Springfield, MA 01089
(Right across from the Crepe House/next to Mansfield Paper)

(413) 241-5814

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(413) 241-5814

380 Union St
West Springfield, MA 01089
(Right across from the Crepe House/next to Mansfield Paper)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I have the newer guy help me Jeremy he did an excellent job explain everything in detail and even pulled my van up front the guys are always professional and ladies this is the only location I use thank you

DERRICK G. 
Rating:
5.0

Customer did not leave a comment.

joan g.  |  Overall Experience 
Rating:
1.0

The supervisor of the location needs an attitude check. What's the point of holding a reservation online and not having the equipment available at the date and time of reservation. Being told my equipment was not available due to making the reservation online verse with the location itself was my fault. Make my reservation behind by 4 hours is unacceptable. Wouldn't be nice to hear from corporate in regards to this situation.

Michael W. 
Rating:
5.0

Caminones con hantro para si facilitar más las cosas aunque tenga cosa en el paquete

RAMON S. 
Rating:
5.0

Customer did not leave a comment.

JOHNWALTER M.  |  First Impressions 
Rating:
4.0

Service was excellent except for picking up equipment. It took 40 minutes to get my equipment. You need more help at the desk when you open

Lawrence G. 
Rating:
5.0

Customer did not leave a comment.

XALTZISUE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

NONE, BOTHE EMPLOYEES WERE EFFICIENT, COURTOUS AND VERY PROFESSIONAL!! GERAT INTERACTION ON BOTH PICK UPAND DROP OFF....

JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

DORIAN B. 
Rating:
1.0

poor customer service.

IMRAN C. 
Rating:
5.0

Muchas gracias, muy buen servicio ♥️♥️♥️♥️♥️

ana d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

JESUS R. 
Rating:
5.0

Every time I go to the staff is always very friendly an accommodating the property is always well organized and clean I would definitely recommend dislocation and its staff

DERRICK G. 
Rating:
5.0

The trucked smelled like smoke Could use a air freshener the truck ran well

JOSEPH Y. 
Rating:
5.0

The crew here in west Spfld are awesome!

HUSSEIN J. 
Rating:
4.0

Customer did not leave a comment.

ANGEL M. 
Rating:
5.0

Customer did not leave a comment.

YOLONDA G. 
Rating:
5.0

Very accommodating.

FRANCIS S. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRA R. 
Rating:
4.0

Customer did not leave a comment.

DIANA R. 
Rating:
5.0

Customer did not leave a comment.

VERONICA K. 
Rating:
5.0

I had it scheduled to pick up in Westfield. It would be a good idea to notify customer that the pick up location had changed to West Springfield.

RENEE B. 
Rating:
5.0

All the guys were very helpful and professional.

MARY W. 
Rating:
1.0

I was referred over to this branch for the 20 foot box truck and they did not have the box truck I requested as a result I had to take a small 15 foot truck and was given the key and was told the truck was over in the yard where I had to find the truck there was no dollys that I requested so I then had to request a dolly that was not put in the truck. It was a very poor experience

Kashden N. 
Rating:
5.0

Goods arrived safely but, my antique curio was broken by the local mover. A leg was snapped off due to a careless decision on tilting it to replace a wheel which had fallen out. Rather than tilting back it was tilted sideways and placed too much on the opposite leg.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

everything was good. Mileage charge is a bit high though.

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

BERTRAND B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

Ana T. 
Rating:
5.0

Customer did not leave a comment.

GENESIS C. 
Rating:
5.0

Great customer service

EDGAR C. 
Rating:
4.0

Customer did not leave a comment.

LEVERNIECE G.  |  First Impressions 
Rating:
5.0

This time was great. Huge improvement from a couple of times

TRAVIS C. 
Rating:
5.0

Customer did not leave a comment.

Kim Z. 
Rating:
5.0

We use this location often for our van rentals. Great company to work with!

BRIAN S. 
Rating:
3.0

Customer did not leave a comment.

Sherie S. 
Rating:
5.0

Customer did not leave a comment.

YADIRA R. 
Rating:
5.0

The man that checked me on was very pleasant and helpful!!

KATHLEEN D. 
Rating:
5.0

Customer did not leave a comment.

maja L. 
Rating:
5.0

Everything was great. Helpful staff too.

CHRISTOPHER C. 
Rating:
4.0

Fabulous staff! The brakes didn't work as expected. Also, the padlock was of no use as there was no key to open it. I briefly lost the key and was shocked to find out there was no spare. Key found before locksmith arrived.

TERRI R. 
Rating:
4.0

There was no instruction on where the various dash board features were about or other possible features.

ELLSWORTH B. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

DaVante was excellent-professional and organized, this process was a breeze

SALINA S. 
Rating:
5.0

Customer did not leave a comment.

JEREMY K. 
Rating:
5.0

Stuff was super on point and helpful keep it up!

ERIC N. 
Rating:
5.0

Improve the inspection of equipment before letting it out . KA

Kenneth A. 
Rating:
5.0

None of staff in masks.

BIANCA B. 
Rating:
5.0

Customer did not leave a comment.

Reynaldo C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olivo V. 
Rating:
5.0

Customer did not leave a comment.

David D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

starlyn M. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
2.0

(1) Customer should be asked how many pads they'd like. I was told I had to take the 24 pads left inside my ONE Box rental. Too many + wrong answer! (2) A local rep should be assigned to customer upon rental - to handle questions AND concerns. I had to call Customer Svc > Regional Mgr > District Mgr for “permission” to not take the 24 pads. Husband & I were kicked out of store for voicing our dismay when returning the 24 pads. UHaul should not have left so many in Box &/or taken them back upon Box pickup. (3) Better communication confirming what matters to Customer re: current status of my Box, from order point TO return. Call back Customer Svc option too long, hung up on me 3 times, so I had to start over - after waiting an hour for the call. Info from phone personnel not accurate on multiple occasions. (4) Better design on Box to protect customer's lock. Dial knob of mine was broken off along route. (5) Take customer service advice from forklift drivers & outside movers, who were great, as was AZ Customer Svc women. Local store was a huge disappointment.

Virginia P. 
Rating:
5.0

Customer did not leave a comment.

PETRO B. 
Rating:
4.0

Customer did not leave a comment.

CRISTIAN F. 
Rating:
5.0

Hteat experience

NEPHTALI C. 
Rating:
5.0

good prices. excellent service

Julio H. 
Rating:
5.0

Customer did not leave a comment.

YURIY V. 
Rating:
5.0

Friendly and cooperative staff

ALI A. 
Rating:
1.0

Worst place to store

Eddie H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Eli G. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW E. 
Rating:
5.0

Customer did not leave a comment.

NATALE C. 
Rating:
5.0

Nothing! The gentleman who works there was extremely helpful and pleasant. The entire process was very easy and fast! Thank you!

SHERYL C. 
Rating:
2.0

Ramp size was didn't fit for atv I was putting in it. Even when I mentioned to the person I was using it for that purpose. Unit was full of rocks and employee say it and even made comment it had lots of gravel on the bottom. Agent was very force full for a 2nd phone number and said won't rent it to me without one. Then when I gave him 1 didn't ask who person was or relationship. Honestly could been a random number from my phone and he would have never known. So overall service here was horrible. Had to loss 4 hours of my trip and cost me about $100 due to mistake plus cost to rental I didn't use and fee to have someone return it for me since I am out of state

WALTER L. 
Rating:
5.0

Excellent service extremely helpful very courteous I would recommend it to to everyone extremely helpful both customer service gentlemen very helpful

DENIS D. 
Rating:
5.0

Customer did not leave a comment.

DIANE L. 
Rating:
5.0

Customer did not leave a comment.

GLORYVEE V. 
Rating:
5.0

Good Job

DANIEL J. 
Rating:
5.0

A+ Thank you

Dmitriy P. 
Rating:
5.0

Great job and great customer service

DAWN P. 
Rating:
3.0

Customer did not leave a comment.

NOEMI H. 
Rating:
1.0

Be more responsible and at least act as if you're a professional.

CARLOS G. 
Rating:
1.0

When we received truck it was filled with dog hair all over the seats and the back looked beyond disgusting. It had a wet dog smell throughout the truck. When returning truck employees were rude. I later then called the store to speak with the manager and that is when the manager proceeded to not listen and yelled at me for letting him know that he was being unprofessional and rude. This was coming from the manager at this location.

Angela J. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
1.0

Dropped off the truck at exactly 9:50 AM, was told to turn in the keys and they would mark the time. Got a bill now showing it was not marked in until after noon. Please remove this charge. You cannot remove the anger I feel at being lied to, cheated and treated so badly by the two men at the front desk. Very poor for business to have such mean people at your desk.

ROSEMARYC J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

JAZMIN T. 
Rating:
5.0

Customer did not leave a comment.

PAVEL S. 
Rating:
5.0

Excellent service; friendly and helpful. Thanks

TED C. 
Rating:
5.0

The staff you have are good and friendly! The system you have where you can't contact the store and you talking to somebody for across the country. Where they don't know some of the rules from the state you actually will be at. It would be helpful you can talk to somebody that actually is from the state you need help from. I had a horrible experience trying to call and get transferred 20 times. The costumer service program is a joke. The people who work there are fantastic. The customer service program needs help!

Galdino C. 
Rating:
5.0

Great service

DAVID U. 
Rating:
3.0

Customer did not leave a comment.

LEE R. 
Rating:
4.0

When I picked up van, Ryan was wearing a mask, as your facility requests. No problem. When I dropped off van, the three employees working, none were wearing masks

BRUCE H. 
Rating:
5.0

Customer did not leave a comment.

JESSICA H. 
Rating:
5.0

Please update your computer equipment as it took a long time for the transaction to be processed. The two gentlemen employees should have better computer systems in order to process customers more quickly. Great guys!

DOUGLAS P. 
Rating:
4.0

Was surprised how convenient it was to rent and return vehicle, will be back when the need arrives. And would reccomend.

GARY S. 
Rating:
5.0

Not a a thing. This was the only excellent part of my move. Thank you!

CELESTE D. 
Rating:
3.0

equipment above average. long wait time for check iin check out . phone communication very slow before rental.

PAUL B. 
Rating:
5.0

Thank you

Dmitriy P. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

TYLER G. 
Rating:
5.0

Outstanding customer service!

ROBERT B. 
Rating:
2.0

The customer service is very poor they don't know exactly the amount of the charges one person said one thing and the manager said another. And I want to take a moment and talk about the manager of this place this guy is very rude with the customers or with me I went to this place twice and he give me the same attitude no respect at all he was challenge me and telling me that he can cancel my order if I continue argue with him because I was telling him about his attitude so my recommendations is talk to this manager about it thanks the other kid was good with me

MANUEL R. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
3.0

Make the self pick up more user friendly. The key box lock wouldn't even open.

Ken B. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

Nothing

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE D. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY K. 
Rating:
5.0

Customer did not leave a comment.

JOEL L. 
Rating:
1.0

When ordering containers, tell customer they do not need to be present for drop off so they can have them when needed. Contact customer when dropped off to verify right location, not at house where homeowners are wondering why I have these at my house. And to be honest with customers. When you tell customers you will call and don't ,leaving customers in the dark is not good customer relations.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Vern B.  |  First Impressions 
Rating:
5.0

No complaints at all. Very satisfied.

nicole v.  |  Overall Experience 
Rating:
5.0

The only thing that bothered me was the fact that I had to go in the back as a senior alone.

celeste c.  |  Overall Experience 
Rating:
5.0

I rented a truck and got a new storage unit fast and easy all in the same day!

Ashley B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christine a.  |  First Impressions 
Rating:
4.0

Need more carts when people are hogging them all and clearly see u struggling couldn't even offer to use it for just one load. So mean while a 15 min visit I did and hour to carry every box one by one.

Leah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adianez g.  |  First Impressions 
Rating:
5.0

Good employee work and customer service.

gloria l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James L.  |  First Impressions 
Rating:
3.0

A bit to pricey

Damaris M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kayan F.  |  First Impressions 
Rating:
5.0

The woman who helped me was extremely helpful and friendly. She explained how my storage unit works and how to get in. I will be doing all my storage and rental truck business with u-haul

Paige J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stanley O.  |  First Impressions 
Rating:
5.0

i ike the facility and have never had an issue there so i keep coming back when i need a storage unit.

JEFF J.  |  First Impressions 
Rating:
5.0

Joe Wardrop at the Union Street, West Springfield, facility has been extremely helpful each time I have visited. Joe was patient, understanding and went out of his way to assist me with the many questions I asked. He has a pleasant demeanor, knowledgeable about the facility and was very respectful. I have not moved into the storage facility as yet, but looking forward to it. Thank you, Joe, for your assistance. I very much appreciated working with you!

barbara s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer J.  |  First Impressions 
Rating:
5.0

Thanks uhaul for making life easier through theses hard time and God bless all the worker who continue to work through these hard times May God bless them and their families amen thank you uhaul♥️👍

peter r.  |  First Impressions 
Rating:
2.0

Reserved a unit with the impression that i had 24/7 access After i signed the contract and paid my fee the employee brought me to the unit.. once he opened the unit the alarm went off and then told me that they dont have any cards. i was not given a code to use either. i was also told they were open until 8, when i showed up at 7:05 the employees watched me walk up to the door and left in their cars.

SEAN A.  |  First Impressions 
Rating:
5.0

Very clean and nice.

Karla M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

judy c.  |  First Impressions 
Rating:
5.0

Wonderful service. Good deal👍👍

Jose M.  |  First Impressions 
Rating:
5.0

No further comments

cynthia d.  |  First Impressions 
Rating:
5.0

Awesome customer service

Denise V.  |  First Impressions 
Rating:
5.0

manager and employees very courteous and helpful..

Jay R.  |  First Impressions 
Rating:
2.0

Get your stuff together. I asked for a truck with a ramp. Get to the house to move, no ramp on the truck! Made moving very very very hard. Not enough space to explain everything else you did wrong.

David D.  |  First Impressions 
Rating:
5.0

Great service.

luz c.  |  First Impressions 
No reviews have been submitted for this location.

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