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Sami ACustomer Reviews for U-Haul Moving & Storage of West Springfield
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One of the managers a couple years ago was very helpful when something was leaking into my unit.
Tom R | Overall ExperienceThe staff there was very efficient and helpful and my unit was well maintained
Melissa N | Overall ExperienceVery clean and the workers were very helpful and respectful.
Gary L | Overall ExperienceExcellent service
David A | First ImpressionsU-Haul staff was friendly and knowledgeable! Ty!
ALICIA A | Overall ExperienceThe Gentleman there were very kind, helpful, and communicative! They assisted in making my transition from MA to Fl a swift one! Thank you guys!
RITA N | Overall ExperienceGreat customer service and storage experience. The manager and staff was more than willing to make my difficult time in my life very much easier. I was treated like a person with dignity rather than a customer with money. I highly recommend U-Haul of West Springfield because they look to accommodate people to the best that they can. Thank you.
Jayson J | Overall ExperienceI made a payment and then got 2 more payments slapped on due the next i would never recommend gal to anybody who wants the stuff safe not my friends or family you honestly should stick with truck rentals that’s all your good for
Donovan H | Overall ExperienceI would is like to thank the employees who maintain the building, it's always clean and smells fresh. I had stuff here for almost two years and never had a problem
rogeilio b | Overall ExperienceControl the pest better. Lots of mice around.
Louis R | Overall ExperienceA little too expensive for the size of the unit. But Everything else was great.
Cheryl M | Overall ExperienceThe guy was rude towards his female coworker and to me. He made some comment that she was his supervisor but neglected to do something. He shouldn't do that in front of a customer. The women was very nice to me and I sensed he had something against her and communication between them compromised. She was very busy and should have realized it and been more supportive.
STEVEN S | Overall ExperiencePrice for this small storage is still too high
robert s | First ImpressionsMegan Agyeku and her team were extremely helpful and went above and beyond to assist with my move. Megan made this move easy and stress free! Thank you, Megan and Team, for being so wonderful and so responsive to me! Thank you for making this move as easy on me as possible!
Joelle R | Overall ExperienceNever had any problems the time span I had my things there,great place to store your valuables.
Ivan M | Overall ExperienceMouse droppings and mouse urine ruined my couch and clothes. They ate through boxes and bags. Terrible!!
Krystal S | Overall ExperienceExcelent service
PEDRO G | First ImpressionsStaff was helpful and friendly at all times
Sandra G | Overall ExperienceEverything was good
Anthony L | First ImpressionsI think the sign at the recycle center is a bit confusing. It can be interpreted that you can donate as long as it is in good condition, including mattresses and boxsprings. An employ explained to me yesterday that they are not allowed at all. I think that the notice should say that they are not allowed at all and if left there will be the fine. I understood the sign to say that if it was not in good condition, then the fee will be charged. I only closed my storage unit because I found stable housing abider being homeless for a while. I was able to use the storage unit for what it was needed for.
Damonique J | Overall ExperienceI loved everyone I came in contact with. They were very informed , polite and helpful. I will definitely use this facility again when the occasion arises. Thank you.
STEPHANIE E | Overall ExperienceI think that a customer paid a full month on the storage an only used one week instead of four they should get those extra weeks that they didn’t use reimbursed. You keeping that money and then re- renting the spot again, you making double the money on one spot. Not fair 😡
maria p | Overall ExperienceThe staff at West Springfield Uhaul is only concerned about customer satisfaction as far as Im concerned being a long term customer, its actually one of the best experiences Ive had with this company.
Derek F | Overall ExperienceI had an issue with my payment and the staff was on it !!! Specially Meghan did a great job good customer service Thank you again guys !!!
Mj F | Overall ExperienceJessie was amazing!! He was so kind and extremely helpful. Lizzie was helpful in providing my access card as well! Loved my experience moving out. Thank you guys
Victoria m | Overall ExperienceThis facility is OUTSTANDING ACROSS THE BOARD‼️ I had this unit just days short of 4 YEARS. MUCH LONGER THAN I HAD INTENDED. I had the opportunity to interact with this staff on a monthly basis. On my move in/ out I also rented a truck and equipment. I just don't have enough positive remarks to say. The staff was CONSISTENTLY pleasant, helpful and willing/;ABLE to answer all of my questions and concerns. Jessie and Julia were particularly helpful to me during some difficult turns in the road throughout the time I had this unit. I can honestly say the West Springfield U-Haul staff raise the bar in outstanding customer service at a time when it's become a lost part of our society. IF only everywhere I went and everyone I encountered in my daily affairs were so bright, pleasant, knowledgeable and helpful our world would be a better place. This facility is consistently sparkling clean as well. If I could give these folks 10 stars I would. They all deserve it. I thank you all from the bottom of my heart for making both of these traditional times in my life as smooth as they possibly could be. Please know you made a difference in my life if only for brief moments in time. I would not hesitate to use West Springfield U-Haul if the need arises again and I HIGHLY recommend this facility to anyone in need of any of the services you provide. You indeed have a great bunch of human beings working here. All my very best regards to each and everyone of you and a deep and sacred bow for the outstanding service I received here. You are dealing with people who are at transitional moments in their lives and doing it well is a gift you give to others. Never underestimate the impact you make everyday. Sincere gratitude.
RONi S | Overall ExperienceStaff for the last 2 days were exceptional professional and friendly.
Robert C | First ImpressionsVery helpful staff
John R | Overall ExperienceI was very happy with my experience with this haul location. After having so many issues they were friendly and helpful
CORINNE G | First ImpressionsThe staff were 50/50 on the scale of helpful and friendly. Lyniesha is the ONLY nice person there that I've been personally talking to there for help or anything. One manager there said they would refund my $31.99 - this has been a year of empty promises and unanswered phone calls to the office (12/11/2022 -12/11/2023) and still no word or anything to indicate that they're doing something to help fix this. Manager's name is Owen Gagnon or Tucker Owens. If you are able to get this resolved that would bring ALL of my scores to 5 stars, my phone number is 407-556-5470. Other than that, and being unable to talk to a live human being on the phone (corporate) for this issue, I'm still satisfied with U-Haul
Pedro G | Overall ExperienceThe only reason I changed to another storage facility is because of the ceiling size and the lack of availability of larger units. I had another storage unit in Wilbraham along with this one, and unfortunately I couldn’t consolidate them both into U-Haul. So I sadly, and I’m not happy about the choice, had to choose one because of the cost. Once I reduce the contents of the other place, I will be back for sure. Thank you for such great service and a wonderful place.
LESLIE B | Overall ExperienceNothing bad
Natalie F | First ImpressionsWas a little confused with returning truck because I had to go online and it confused me a little for returning.
Adriana P | First ImpressionsThere was$No issues whatsoever!
MARCIAL A | Overall ExperienceThe only thing I would suggest is blanket 24 hour access, subject to reasonable conditions. People have varying schedules, & this would eradicate need to approve or deny special permission access except in the rarest instances.
Nicholas B | First Impressionsraised my monthly payments without telling me or notifying me & just taking auto pay out of bank accnt. was a loyal customer for 3 years and got taken advantage of. the general manager did reimburse like 50-60 which i appreciate but it’s nothing compared to the thousands i spent renting with u-haul. also the other day i rented a u-haul truck they told me it’d be 9.34$ it ended up being like 50$ something i have the receipt and plan to call i’ve just been extra busy moving. but would love to speak with owen again my number is 4133122904 thank you :)
denise s | Overall ExperienceCan’t do any better or ask for any Uhaul to do what this actual location did for me and my family with our belongings. Best DST manager I have had the pleasure of witching with on our situation…. Great G.M. At any locations
Matthew S | Overall ExperienceI moved from one storage unit to a larger one. It was pretty easy and I appreciate how convenient it was made for me.
Andrea H | Overall ExperienceVery impressed with how clean the units are. The young woman who rented me the unit was very efficient, friendly and helpful.
Bethany R | First ImpressionsI had issues with my account not closed out when I relinquished ownership of the storage space. Until I called I still was getting billed even though I had closed out my account, moved my stuff remive the links and kept the storage clean as I was told.
AUGUSTINE A | Overall ExperienceI didn't move in yet, I'll be moving in this weekend. The lady that helped me yesterday was very professional, polite and knowledgeable.
MARCIAL A | First ImpressionsThe staff were super helpful, friendly and knowledgeable; A very good experience!!
mariah s | Overall ExperienceAdam was very helpful, and i was very impressed at the staff cleaning inside the building while i was there.
PATRICK M | First ImpressionsThey should be able to make change for $100 since my unit costs $75.
HELENA R | Overall ExperienceI would've rated an excellent if it wasn't for the mediocre customer service and knowledge of the business. Also, the off loading into the storage facility should be "policed". Customers have left their cars parked there unattended for hours and not in the facility.
JESUS P | Overall ExperienceStagg ver pleasant and help
Drew B | First ImpressionsGreat help on-site by staff. Thanks.
Michael C | Online Move InWe're mice feces found in items.
Maritza S | Overall ExperienceProcess was easy and staff was great to work with.
miriam t | First ImpressionsLost my reservation twice for a storage unit, and I asked for a unit that could hold stuff for a one bedroom apartment and got a closet. I made it work but it was very inconvenient.
Tammy G | First ImpressionsStop raising the prices because y’all be cleaning. I have only seen one person cleaning that area in the entire year I had my storage there’s no reason my unit should be 90 buck because of it.
Raevin C | Overall ExperienceExcelente Servicio
Zulma T | Overall ExperienceThey always locked the door before the time that it was supposed be locked.
Jessica B | Overall ExperienceThe guys and gals at West Springfield are great. From the day of move-in everything went well. I moved out after the purchase of a home. Excellent staff and well run my Thanks, Steve
Stephen P | Overall ExperienceIt was a very clean and felt safe going alone as the security measures were great. Would highly recommend.
Anna B | Overall ExperienceMe encanto excelente servicio no me arrepiento de haber sido parte del grupo de alquiler de usted U-Haul gracias por sus servicios Att. Olga
OLGA R | Overall ExperienceSon excelente no me puedo quejar. Se los recomiendo. Pero actualmente se me hace difícil pagarlo.
MARIA A | Overall ExperienceGreat service!
JORGE S | Overall ExperienceThanks for everything guys keep up the good work may god bless you and your familys with love peace happiness ❤️✌️🤣👍
peter r | Overall ExperienceThey take to long with each customer. 40 minutes is to long.
maria p | First ImpressionsGreat customer service
MELISSA G | Overall ExperienceThey be calling you for money even after you put in. Your move out date and they were to process it within 48 and nope still nothing. 9 days later they call you for money and you had to tell them you put in a move out and sent pictures.
Leah C | Overall ExperienceI have no complaints about the staff, cleanliness, and general maintenance of the space. Thank you. The limited nighttime hours, though, was a disappointment, and the key pass arrangement was confusing and bothersome. Some signage explaining rules was wrong making it hard to know "what to do and whom to call" after the office closed. Also the requirement to purchase a specific lock was petty, and the way staff (management) communicated that (blocking out my lock) was annoying.
MATTHEW J | Overall ExperienceMore convenient, no hassle than I anticipated. First time using a storage facility.
Teresa Z | First ImpressionsJoe and other staff were very friendly and patient with our difficult move. The move was done quickly and efficiently thanks to their assistance.
josephine r | First ImpressionsStaff was so friendly amd helpful!!!!
kaitlyn e | First ImpressionsSuper nice people working here. Rates are on par with anywhere around. Never had an issue. Iv also rented equipment here it’s been great. An employee laid on his back under my suv for about 40 minutes to make sure I was definitely installed correctly before leaving. Solid crew
TANNER S | Overall ExperienceStaff does not know what they are doing...cant use computer...dont know how to take psyments...when I wanted to close my unit out...employee said I was abandoning it..
sandra d | Overall ExperienceThe new manager was very rude
maria V | Overall ExperienceThe gentleman that I called on the phone his name was Dante this was December 21, 2021 one of the nicest people I’ve ever come in countered at that place. He was helpful and very courteous. He helped me with my payment because the website wouldn’t work. He’s a great asset to your company
Bill G | First ImpressionsMy main concern as to why I have left this property is, the issues of my account and access being granted to someone listed as an emergency contact. When I put them as the emergency contact I did not give permission for billing and access to be granted to them. They were receiving all of my info monthly and I was not receiving any corespondents. Please have the owner of this facility contact me.
MICHAEL M | Overall ExperienceNever again!!!
Vivian S | Overall ExperienceMuchas gracias, muy buen servicio ♥️♥️♥️♥️♥️
ana d | Overall ExperienceWorst place to store
Eddie H | Overall ExperienceNo complaints at all. Very satisfied.
nicole v | Overall ExperienceThe only thing that bothered me was the fact that I had to go in the back as a senior alone.
celeste c | Overall ExperienceI rented a truck and got a new storage unit fast and easy all in the same day!
Ashley B | First ImpressionsMy only complaint is that the storage units could be a few inches higher on the inside. Having to stay in a hunched position is very painful for me.
Joe T | Overall ExperienceConcerned about how little staff was available at front test for a busy Sunday morning. Wait time was extremely long for help.
Jennifer L | Overall ExperienceNeed more carts when people are hogging them all and clearly see u struggling couldn't even offer to use it for just one load. So mean while a 15 min visit I did and hour to carry every box one by one.
Leah C | First ImpressionsGood employee work and customer service.
gloria l | First ImpressionsClean secured space. Very convenient. Sorry to go but time to downsize. Thank you
Lori M | Overall ExperienceThe unit was great and all staff were nice. However not being reimbursed for unused time that was already paid for, is a bad practice. I already paid for a month that I am not using, and you can rent out the unit and get a month’s rent from someone else, double dipping. This practice seems unfair to loyal customers.
Kellee D | Overall ExperienceMuy buen servicio totalmente agradecido.
JUAN M | Overall ExperienceFriendly, accommodating staff, both at the Hamden, CT facility and the West Springfield, MA facility. Easy checking in experience. Reasonably priced, too!
Joe A | First ImpressionsA bit to pricey
Damaris M | First ImpressionsThe woman who helped me was extremely helpful and friendly. She explained how my storage unit works and how to get in. I will be doing all my storage and rental truck business with u-haul
Paige J | First ImpressionsFantastic facility! Great management!!!
Kirsten R | First ImpressionsI will use the service again if i need to in the future...
Iris F | Overall ExperienceI appreciate the reminder calls, I would always forget to pay my rent! The staff was very pleasant and helpful!!
Denesha C | Overall ExperienceJoe was always very helpful.
Suzanne M | Overall Experiencei ike the facility and have never had an issue there so i keep coming back when i need a storage unit.
JEFF J | First ImpressionsMerry Christmas Thank you
Ana M | Overall ExperienceJoe the manager was extremely helpful and very attentive to our needs.
Tom S | Overall ExperienceJoe Wardrop at the Union Street, West Springfield, facility has been extremely helpful each time I have visited. Joe was patient, understanding and went out of his way to assist me with the many questions I asked. He has a pleasant demeanor, knowledgeable about the facility and was very respectful. I have not moved into the storage facility as yet, but looking forward to it. Thank you, Joe, for your assistance. I very much appreciated working with you!
barbara s | First ImpressionsWhen i opened my account for storage your staff was rude and unhelpful. At closure of my account your staff was very friendly and helpful.
michael f | Overall ExperienceThe only reason I didn't give an "excellent" rating was your credit for unused month policy. I paid for the full month of October on 10/2 and emptied the unit on October 11 but was told there was no partial month credit for the unused 3 weeks. That was disappointing. Everything other than that was just about perfect. Great job all.
Tom c | Overall ExperienceNo nonsense approach to helping customers
GREGORY H | Overall ExperienceCuster service was excellent! The facility is very well kept. Clean! Everyone is friendly. The Uhaul store is well stocked with all the items you need to pack.
Cheryl B | Overall ExperienceExtremely helpful at the West springfield Ma. facility. Jack was very helpful during my check in service for the truck. He was able to find me a solution for my storage. He was very professional. I truly was distraught over my situation but he resolved all my concerns. I highly recommend anyone looking to rent a Uhaul and/or storage issues go to West Springfield!!!!!
Cheryl B | First ImpressionsThanks uhaul for making life easier through theses hard time and God bless all the worker who continue to work through these hard times May God bless them and their families amen thank you uhaul♥️👍
peter r | First ImpressionsReserved a unit with the impression that i had 24/7 access After i signed the contract and paid my fee the employee brought me to the unit.. once he opened the unit the alarm went off and then told me that they dont have any cards. i was not given a code to use either. i was also told they were open until 8, when i showed up at 7:05 the employees watched me walk up to the door and left in their cars.
SEAN A | First ImpressionsGreat staff very helpful. Lines move fast
James C | Overall ExperienceVery clean and nice.
Karla M | First ImpressionsManager and his assistant were extremely professional and courteous. Thanks!
Corey L | Overall ExperienceWonderful service. Good deal👍👍
Jose M | First ImpressionsGreat experience
Natalie P | Overall ExperienceOur only issue is that we moved out of the unit 12 days before the end of the month and the rent was not prorated. Like every other place, including the Post office issued a refund. UHaul should too.
ronald S | Overall ExperienceA great facility. I will use your services again.
David B | Overall ExperienceNo further comments
cynthia d | First ImpressionsAwesome customer service
Denise V | First ImpressionsCheck-in process was very rushed and disorganized. Also, I was going to be charged for a lock twice. Would not recommend.
Shaun F | First ImpressionsThe manager was very helpful, courteous and took the time to walk me through all the features of my storage unit
kent d | First ImpressionsI was very impressed with the manager Joe. He was so kind, capable and helpful.
Caroline M | First ImpressionsJoe was very patient and helpful!
Katy B | First Impressionsmanager and employees very courteous and helpful..
Jay R | First ImpressionsGood
changmin j | Overall Experienceif i needed a storage unit again i'd definitely go back to that Uhaul. big thanks to Jonathan Hernandez who helped me close out my unit. super helpful and very nice.
JEFF J | Overall ExperienceDidn't go to the site - had items delivered. Very good job.
David M | Overall ExperienceGet your stuff together. I asked for a truck with a ramp. Get to the house to move, no ramp on the truck! Made moving very very very hard. Not enough space to explain everything else you did wrong.
David D | First ImpressionsVery clean, easy to access storage units and well lighted.
steve d | Overall ExperienceThe staff at this Uhaul is exceptional and deserve special recognition. They are knowledgeable and courteous as expected, but what makes them exceptional is their kindness. The facility is very clean.
karen r | Overall ExperienceAfter 6-8 months of renting a 10X10 unit I downgraded to a 5X10 unit which costs $89.99.But after a couple more months I was charged $104.99 for the unit before Ins and not sure why? Never told WHY?
John N | Overall ExperienceThe staff person who checked me out today and whom I interacted with on another occasion previously was excellent customer service and very friendly and professional
NICOLE O | Overall ExperienceGreat service.
luz c | First ImpressionsJoe the manager was excellent to work with and very customer focused.
Chris S | Overall ExperienceGreat!
Madeleine S | Overall ExperienceVery good thanks!!!
Jennifer G | Overall ExperienceEveryone was pleasant and very helpful. I interacted with 3 different staff members to include the manager and they were all great. Thanks!!
Tim G | First ImpressionsEverything and everyone are great. But the doors to storage opened before I swiped my card allowing anyone into the facility. Swiping the card should open the doors making it more secure.
Karen G | Overall ExperienceI am very dissatisfied with the email receipts that have been sent. I am unable to print them. They either don't print or they are the size of a postage stamp.
Joy B | First ImpressionsNo comment.
phillip e | Overall ExperienceJackie was awesome! She helped me tremendously.
emily t | Overall ExperienceMy storage unit got flooded every time it rained, I kept all my belongings at this location while I found a place for my family and a lot of my belongings were ruined. Unexpected for this brand.
RAYAN A | Overall ExperienceMy only problem with the experience was trying to get in contact with someone in order to have my U-Box pucked up. There should better communication with the actual location.
Christopher R | Overall ExperienceJackie is amazing and was very helpful!
Laura H | Overall Experiencegreat
Joanne R | Overall ExperienceUHaul makes it hard to get a full UBox back. (1) By 11am day before delivery still no time estimate, so cd not schedule movers. (2) No sameday pickup; storage units won't let it stay overnight.
Elise M | Overall ExperienceI NEVER MOVED OUT someone removed me from the computer and I had to spend nearly 45 mins to check back in due to an employees ERROR.Ive rented here for 8 months now but my rent went UP with NO REASON
John N | Overall ExperienceCan't say enough nice things about the staff at this facility. They went WELL above and beyond for me. Sincerely appreciate the way they conduct business! Look no further, use these guys!
Elaine G | Overall ExperienceThe staff were very helpful and this is a great UHaul facility.
Kaylie M | Overall ExperienceNice our vehicle had a back-up camera! And it was super clean inside! Thank you!
patrica M | ReservationI didn't use the facility. I had two U-Boxes delivered/picked up at my location. There were hiccups, later solved, for delivery and pickup. For the latter, the driver never called to check on time.
Matteo L | Overall Experiencepaid my monthly rent on time . Zero balances always. BUT received "late " notices, liens and bin padlocked .. I rate West Springfield staff and facility perfect - your Arizona HQ totally incompetent
Jay R | Overall ExperienceAll went well with my move from St. Louis. I had problems with delivery. People didn't get back to me when I was told they would.
Jacqueline B | Overall ExperienceI spent more time resolving issues with paperwork and records than any where I have ever been to. The people either were not trained or knowledgeable.The doors were never secure.
Mikkel T | Overall ExperienceYou sent this email to the wrong person so you get very poor response
brenda m | ReservationThank you! I have been recomending you guys to everyone I know.
Rosalia l | Overall ExperienceI was really depressed when I reached at uhaul 380 union street I was there before closing but they did not open my storage account there and told me to wait for the next day becouse they were tired
Muhammad S | Reservationeverything went perfect!
Chrisitna G | Overall ExperienceThe facility was in a convenient place for me. It was clean and I had no problems. The reason I ended my storage contract was due to recent charge raise.
Patricia M | Overall ExperienceWhen I arrived they reported that they did not have a reservation for me which confused me.
Laila C | Overall ExperienceI never received notification that my UBox was delivered to the site. I had guaranteed delivery on 05/26, and spent a month trying to track my box down. I found it MYSELF 06/20.
Nicole M | Overall ExperienceThe facility was clean, well-lit and secure. Staff friendly and helpful. Payment of the monthly fees was also very easy. I would definitely rent space again from this U-Haul location.
bethanne c | Overall Experiencewe had a pod delivered to our house, no issues whatsoever between the drop off and pick up. Very pleased,
Sherri D | Overall Experience